River City's Total Maintenance

Friday night downstairs AC went on strike after I attempted to fix a wi-fi problem to control the unit. A man has to know his limitations. Since I do not have anyone on retainer my reliance fell to YELP for assistance.

River City's Total Maintenance was selected after reading the reviews. Call made for assistance before 9:00am. Spoke to a very nice person who took my information and advised me I would be contacted shortly.

In a short period of time informed my window for service would be between 10:00am and noon; a two hour window given to me at 9:20am. I can live with that kind of service.

Their very professional, knowledgeable, and all around good guy Josh was at my door at 11:18am and worked a miracle for me within an hour of arriving.

This review is being prepared in heavenly coolness in my home.

The fantastic immediate and professional service  by all the staff along with reasonable cost on a Saturday morning makes me happy. And it also created a future long time customer for this business that gets Five Stars very easily from a cool.
Original post made in July 2018

I have used River City TM for many projects around my house including a/c and heating maintenance and repair, plumbing, and electrical work. All jobs were scheduled right away and completed within a reasonable time. Everyone was very knowledgeable and went the extra mile to explaine what procedures/materials were needed to complete their work (especially George the plumber). All charges for work done was very reasonable. I am also a Rivrr City TM club member. Thanks for being there TM!

I'm a first time homeowner and these folks have been amazing. Not only are they quick to respond, but they explain to me what they are doing and why they are doing it. They are patient with my many questions as I navigate this new world of not relying on a landlord to fix all the problems and they don't treat me like an idiot for not knowing all the answers. I highly recommend this company!!!

DO NOT use this company. I have never reviewed a company in my life and I could give you my long sob story, but the point is just DON'T.
Nice crew, but it's all a sales pitch. Abnormally high repair prices for same exact work, quotes $2,000 to 3000+ higher than well respected companies in the same area.

Good honest service.  On time.  Explained everything.

On time very knowledgeable fix the problem in very little time would recommend them all the time they come out on weekends or holidays

Y'all...these guys are hands down the absolute best. Best customer service, nicest technicians (shout out to LaBrian, Troy, Joey, & Javier!), best equipment & prices. These guys feel like family now. They replaced our entire AC unit, inside and out, in one day. I work in healthcare and know NOTHING about air conditioners except how to turn it on/up/down, so for me that was highly impressive! I also suggest joining their maintenance membership program (blanking on the official name of it), SO worth the investment!

JOSH with River is 5 Star. The best Tech I have had in 20 Years. Very Professional! He was great with telling us our options. He is highly recommended

Bobby was on time, gave a great recap with thorough explanations, provided  some tips on caring for my system, and left me smiling.
He also left a few tablets to use when mold could be present, and showed me a clever way to store them so the G-Kids could not find them.

This company offers a low cosat maintenance plan, discounts, and warranties that have saved me numerous times. The plan gets me priority service and discounts that always pay off. The technicians are always professional, timely, and helpful. I struck gold with this company. I will sleep in AC tonight despite it going out nearly 2 hours after office hours. Thank you, Mike, Sean and Co. Always a pleasure.

I have a story of honesty that is rare in this day and age.  Mike of River City Air Express--New Orleans came out a couple of weeks ago for a faulty first floor AC unit, and installed a new one.  In the course of checking over our system he made some minor repairs to our other two systems.  Then this past weekend, the second floor unit was not cooling.  Mike came out on a Saturday (unit was frozen so we had to turn it off and he would have come back again that day, but we were unavailable.)  He returned on Sunday.  He said the freon was low, which had caused the freezing (a likely leak) and that the  expense of the freon would result in likely a $700 or so bill.  We felt we had few options, and approved the repair.  Mike added the freon and then talked with us.  He said he believes the freon leaked out because he did not tighten something back tight enough when he looked at the unit two weeks ago.  He said there would be no charge whatsoever, although he knew he would take some head from his boss.  Furthermore, he apologized that we had had a couple of warm nights in the bedrooms as a result of his oversight.  Who does this anymore??!!  We would never have known.  You better bet I will be calling Mike back for all our future HVAC needs!!!

So after several weeks and close to $900 thrown away, I am still waiting for the General Manager to contact me, as I was told he would over a week ago.  Guess his comments on 9/24/2016, ... sorry you felt we didn't communicate well with you, and for that I apologize. I will be addressing this with my staff to ensure this never happens again, might mean more if I had actually heard from him as I was told I would.  The comments also did not address the price issues or the fact that the fix that I paid close to $900 for was seemingly unnecessary.  Glad that I was able to find a reputable HVAC company that was able to properly diagnose the issue and fix my A/C for a price less than 1/3 the price quoted to me by River City.  Maybe the worst customer service I have experienced in a very long time.

Great customer service! One call and the a.c. is cold as ice! Thanks Tracy and Corey..great teamwork!

Very professional and easy to work with.
I called and within a few hours of calling someone came out to the house and fixed the AC problem.

Had great service today from Bobby doing my annual heater check.  He was very personable and professional.

I called this company being they had so many great reviews. The person that answered was very professional and courteous. She took my information and told me someone would call me back. Great!!! 3 hours later no call back so I called again. This time the lady that answered was very nonchalant and asked the same questions as if I had never called their business. She gave me a quote for the visit and a appointment for the next day. Ok cool, but for some reason I went back to their site and realized the quote was different than what was advertised, so I called back. I explained what I saw on their page and she got a little snappy and said I should have told her about the advertisement, but I'm thinking to myself, why should I have said anything about the price when they are advertising it?! My appointment went from the next day to the following week for the same service all because of a $30 difference. Needless to say I canceled my appointment and calling other places because that really disturbed me. Shame on this company

They charged $740 to replace a compressor saver. That is extremely expensive. They also charged a diagnostics fee, which was not applied towards the overall bill. Next time, I will definitely call a different company.

I obtained 2 quotes from this company to replace my A/C system because I was having a black mold issue around my vent registers throughout my home and I figured doing a complete system replacement would qualify me for the Federal Tax Credit so I would be saving some money.
This company took me on a looong path of lies, deceit, incompetence, inexperience, stress, borderline lawsuit, and finally removal of the equipment.
They installed a new Carrier system including UV light and new thermostat. We paid for top of the line all Carrier brand name equipment but they installed a Carrier Ev. coil, Carrier furnace, Rheem UV light, & Bryant thermostat. The compressor broke within 1 week and they had to repair it. When we'd called them to come out to repair it, no one answered their phone. I left several messages with no return call till the next day. We were forced to spend a night without A/C yet they advertise 24 hour service! Lies! After a month of consulting Carrier reps who informed us the owner of River City, Brigham Ragusa, had installed the wrong size furnace, he offered to replace the evaporator coil to fix the problem. During the 1st and 2nd installs, the duct cleaning crew were so irresponsible that I had to follow them around babysitting them, that is, when they WERE working. They stood around smoking cigarrettes outside & chatting. They forgot to seal all duct boots, caulk sheetrock creases in our return air closet, had wrong sized air vent covers b/c they didn't measure prior to install, had wrong sized return air vent grill & forgot the filter back at the warehouse, & allowed overspray of cleaner fluid they used to clean off mold to fall on expensive furniture and ruined a precious photo of mine that is irreplaceable. Installers put the new plenum on top of our doorbell wire so the doorbell kept buzzing so later a technician had to come back out to cut it, redirect it, the splice it back together, and they cracked/broke the plywood underneath our equipment in the attic. They didn't seal the equipment so the UV light was shining out from underneath the equipment, and unbelievably enough, the city inspector missed that as well after doing his after job inspection. The City Inspection office informed us A/C companies should pull a permit for a job prior to their installation, but River City never pulled it until several days AFTER they finished which is a violation. During the 2nd install, they installed an ADP brand ev. coil which again is lesser quality than the Carrier brand we paid for, put scoops in the wrong air vents, smeared caulk on our walls and doorknobs without cleaning it up, & broke our UV light but promised they'd be back the following week with replacement bulbs. We never saw these guys again till removal of the entire system later. The system fluctuated the humidity from a high 70% humidity down to 28% humidity, so badly that it caused me and my family health and breathing issues. I had no control over the fan on the system because it was so high-end, the furnace controlled that. We couldn't turn our fan on when we wanted to! After failed attempts with the owner to fix the A/C issues, we asked him to honor his Money Back Guarantee on his receipt & quotes but he refused to. Angry, frustrated, and unsatisfied, I filed a complaint with the Attorney General's office. Brigham Ragusa, the owner, lied to the Attorney General saying he'd sent out a Carrier rep to our home to inspect the issues. Carrier never came to our home. I filed a complaint w/the State Inspection office as well. After 9 months of legal arguing, the owner finally decided he would remove the faulty equipment, but during the removal, the installers slammed things around very loudly knocking pictures off our walls, and damaged our new attic tent when I informed them they'd installed it inside out. The installers smart mouthed me in my own home!!  Will NEVER recommend this company to ANYONE! I will do my best to steer people away from them.  They steal your $$$, lie, and give you havoc.  Not worth your time or money.  Try another company, don't go through what we had to endure!

This organization will over charge for their services. They will not be upfront about services performed.
Their technicians will install equipment for less then what you pay.

Make sure you shop around for pricing. Double check any work they perform in your home.  And above all, keep a copy of your contract. They are great at selling, but terrible at delivering what they are contracted to sell.

Phil helped us out with our AC and super fast! The issue was small he made the fix. Then he also volunteered to look at the unit in the attic just in case, will use them again!

We have been using River City Total Maintenance for many years and are club membership users. Recently, all in one day, we had plumbing and A/C issues. The plumber, George came out the first day I called and was so helpful in determining where the leak was coming from,  fixed it and installed a new kitchen faucet.  The next day he came back to install a new toliet we had purchased. He is very knowledgeable, does great work, and I would not hesitate to recommend him.
Also, whenever I call the office, the ladies who answer are so friendly and helpful. Thanks River City Total Maintenance!