Best Businesses in Cleveland, OH

I have had John fix plumbing problems at my house and he just replaced my mom's kitchen faucet.  John called back quickly.  The day he scheduled, he called 1/2 hour prior to him arriving.  Every thing went well and was on budget.  John is a perfectionist and proud of his work.  I would recommend him highly.

Mr.Countertops made a custom white oak island and solid surface Countertops for my Kitchen remodel. Along with a gorgeous tile backslash, tile flooring, plumbing and a custom barn door to separate my kitchen and dining room. They went above and beyond to answer all of my questions and helped with picking samples and supplies.  I highly recommend them!

Needed some emergency plumbing work at my parents home while I was visiting.  Al came quickly and fixed the toilets quickly.  He also noted a possible problem with a sump pump and fixed it for us.  Very happy with his work and his professionalism.

Ben arrived within the promised time and was professional from beginning to end. He was here for several hours. He was able to solve our problem and gave us useful information on how to avoid the problem in the future. We highly recommend Roto-Rooter.

If i can give these guys 0 stars i would. I live in a condo in Lakewood, and i had a flooding issue where water (and cleaning chemicals) came down into my shower from my above neighbor. Had to replace a fan/light fixture and get a pipe replaced.

My neighbor called Madison Plumbing to get the pipe replaced, so 2 guys showed up to my unit to replace the pipe. First, no manners, very rude, made some derogatory comments towards my gf and wanted to get out as fast as possible. Also got into a verbal argument with maintenance staff of the building

2nd - VERY unprofessional, created a huge mess, didn't use a floor covering, entire shower has this disgusting chemical residue all over and they completely tore out most of the ceiling, which didn't need to be torn out. Now I need another contractor to come out and replace plaster on ceiling.

3rd - no heads up when they were coming by, no status updates. When my neighbor or i asked for a status update, they said we're busy right now

overall, terrible experience, i would never recommend these guys

My mother has had a problem with a back up in her sink for years. Plumbers would snake it and when it didn't clear, blame it on the town sewer, and when the town came, they said it wasn't their problem. This company sent me a rock star who came in a blizzard and worked on the clog until it was done! Solved! No clog! Happy mother! Happy daughter! All at a fair price and nice people to boot. I can't say enough about them.

We have been using them for 40 years.  They're always dependable.  They do excellent work and our stress is gone!  Their prices are fair and we never feel ripped off.  The guys are professional and courteous.  This is surely a great company and I didn't hesitate to give them 5 stars!

Terrible company. Absolutely avoid. Rude, unprofessional, lacks communication.

First, the guy they sent out was incredibly nosy, looking into rooms he wasnt working in and making unneccesary comments like, how is this your master bedroom? Where is your bed? None of your business (in fact the bed simply hadnt arrived yet, duh).

Secondly, no one wears shoes in our home as we feel it is unhygenic. He initially shows up wearing booties but then on the second trips to and from the house, he comes in wearing his boots.

Overall, simply an unpleasant person to deal with.

So it turns out that we needed a part for our toilet. The part took 4 weeks to arrive. I called our local hardware store and they had the same part in stock so why did it take so long?? Further more, no one ever called to give us an update, we had to continuously call.

Finally, the part arrives. The guy shows up to our house on a random day. No one was at home because there was NO advanced notice. Then the guy proceeds to tell us Oh I was supposed to be here at 8am but I forgot the part so here I am now. Mind you, it was 10am at this point. So I speak with him and I say, okay, I am not home, please come tomorrow. He says he will be there first thing in the morning.

So I am prepared for his arrival at 8am and made the proper arrangements with work so that this could happen. 8am goes by, 830 goes by. No one is here. Finally at 9 I call. They said, oh he should be here at 10. 10 comes and goes. 11 comes and goes. Finally at 11:40, I call to ask, what is going on. Apparently he was tied up with another customer still. How could that be the case when literally yesterday he said he would be here first thing in the morning??

Completely unprofessional and unacceptable. And the guy was rude as well!!

Roto-rooter Cleveland overall was very responsive to my call. We called during the week to schedule for the next day which was weekend. On Saturday they came out to fix our toilet on the second floor where was a water leak. They quickly fixed it, it was simple as tightening some stuff that I would not know!

The price was very very reasonable and they were professionals entering into our home with shoe covers.

I asked them if Saturday considered an urgent call because some companies do that and charge extra but for them it was not an extra charge.

How all I can say is is absolutely the worst service ever there scammers and deceivers. They will say one thing and it had nothing to do with the actual problem, they called a customer a pig. That guy should lose his job!!!!!! -5

Do Not-hire this company. You will be wasting your money and your time. I got a card from him
that says free estimates and 100% satisfaction guaranteed-he honors neither. Even his
business card is misspelled-very telling of his work and of the person. He put up a shower massage for me and tested it aiming it right at himself. No surprise he got soaked-but so did
my floor. He dried himself off-but not my floor. He could have caused me serious injury-but not his problem.  Then he told me his few minutes of work would be $75. I asked him why he did not tell me this before doing such a small job so I could have right of refusal. His card did say after all, that estimates were free-but he did not provide one. I thought maybe since the job was small, the price would be small too-but he just took advantage of the situation. I am disabled and on a fixed budget and when I asked him why it was so extremely high for so little work-he just said it was his minimum price-1 minute to 1 hour was $75 no matter what. It did not say this on his card or contract-sneaky. I paid him just to get out of my house-a person this sneaky-who knows what else he might do. I complained to the BBB-and told them of Satisfaction Guaranteed and how he does not honor that either. He is not a member of the BBB and hopefully never will be. He is not a person of honor and his work is not quality-I have already had to replace the shower massage as he installed it wrong and damaged it, just a couple of months after he put it in. Save your money and don't waste your time on this guy-you will regret it.

Nope. I own a condo downtown. They were called by my broker to repair some condenser lines. My tenant stated, They were here no more than 45 min. The invoice stated 2 hours labor. My broker contacted them regarding this issue. They went to the Board of the condo and got their full payment and in the mail I get a late fee but never had any contact from them. I pay everything on time when warranted. Not sure how my condo Board paid an invoice without contacting me to verify that any word had been done. That's another story.
***Update: They got in touch with my broker and apologized for going to the Board while the invoice was being disputed. They stand by the 2 hrs. but will remove the service fee, which covers the late fee charged by the Board.

We reported in October that the AC they installed wasn't working. They came out and looked and told us they would call us back. Never did. I called them and they came out and ran a test. Said they would be back, never came back. I got them to come back and they confirmed what I told them was wrong in the first place (I literally showed them a video of the leak) and they would need to order the parts. They never came back. Once we called again and they finally admitted they had the parts they said they'd have to wait (it was dead of winter by now) until it was warmer and that they would call us. They never did. Now it's May, it's 80 degrees out and my AC STILL DOESN'T WORK.  I'm blasting them everywhere I can now because this company is a scam that cannot get its act together and can't call a customer back to save their own litigation. I'll be reporting them to the BBB as well as their licensing agency.