Best Businesses in Cleveland, OH

We've used John for a few plumbing needs and he provided excellent service each time. He is
Very knowledgeable and has years of experience. He was prompt, professional, polite and affordable. I highly recommend John and will always use him.

Mr.Countertops made a custom white oak island and solid surface Countertops for my Kitchen remodel. Along with a gorgeous tile backslash, tile flooring, plumbing and a custom barn door to separate my kitchen and dining room. They went above and beyond to answer all of my questions and helped with picking samples and supplies.  I highly recommend them!

Needed some emergency plumbing work at my parents home while I was visiting.  Al came quickly and fixed the toilets quickly.  He also noted a possible problem with a sump pump and fixed it for us.  Very happy with his work and his professionalism.

tin914/shane2401 were fast and professional, respectful to home by wearing shoe covers and cleaning up after. Would highly reccomend

I will never use Madison Plumbing again, now that I've thankfully found another plumber that can work within my building.

All the way around dealing with Madison Plumbing has been a frustrating experience every single time. I think there was one time, maybe, that a phone call to them didn't leave me completely flustered and irritated. But I might be thinking of someone else.

I've had work done by them 4 or 5 times now. (I kept going back only because there are weirdnesses about the plumbing in my building that supposedly Madison is more familiar with.  I don't think they really are, I think they've just convinced someone they are.) Three of those service calls have been on the same thing. The second time I had to call them out about it, dude that showed was pretty rude about the whole thing, and acted like it was an imposition to him to have to come out and do the work. (And really, that's how every interaction with them has been - like I'm irritating them by wanting to pay them to do work in my place.) He actually said he would NOT come back out to do a quick fix, that he needed to get into the walls. (I fail to understand why you wouldn't want to just keep taking my money if I'm stupid enough to keep calling you out, but you know, whatever.)  

The last time was supposed to be the final fix for this issue because they were able to get into the walls... But a month later, and the same problem came back. So much for the final fix. Tried to call them and just got voicemail, a few times. (And in my experience, voicemail is like a black hole there.) So I gave up.

Every single dude that has come out to do work for this company has been attitude laden. Every person I've talked to in the office has been attitude laden. The fixes they've done haven't been fixes. (And you'll just have to take my word and believe me when I tell you I've been patient with this whole thing - most people would have been screaming at them a long time ago.)

I called another company, and the difference was so amazingly stark -- NICE all the way around, realized that I was giving them business by calling them for work, not being an imposition on their otherwise wonderful day, and gave me such amazing service, that honestly, even if the same issue shows up again tomorrow, I won't even be irritated about it. It will be a pleasure to call them back.

If you like surly, angry, and bitter plumbers who really don't want your business, you'll love Madison.

Installed a furnace and a/c unit a couple of weeks ago. Very professional and thorough to make sure the job was done correctly. I had a small issue related to their install, and they came back right away to rectify the problem....with no additional fees! Customer service is top notch and price is fair too. It is good to see someone still cares about customer service and wants to earn your business.

I needed the sewer line from the house to the sidewalk replaced. It was supposed to be a 3 day job, ended up being 2-1/2 weeks. A lot of down time due to smoke breaks and hours long lunch breaks. Even my neighbor commented on why wasn't there more work going on. However, the job was finally done and seems to be done well.
Even though I was told no less than 3 times by the lead guy on the job they would come back in the spring to straighten out the dirt (over 100' of yard torn up) and several calls and emails to the owner of the business, I never got any help. I was told they don't do 'final grading' but all I wanted was enough dirt to fill in the yard. They took too much dirt away and once all the settling occured I was left with huge gaping holes in my yard 12 to 18 deep. I had to bring in a load of gravel to backfill and 2 truck loads of dirt.
Sad to see a company that won't stand behind their word anymore. I chose them because it is a local, family-owned business but I guess paying them $14,000 didn't matter once they had my money.

Terrible company. Absolutely avoid. Rude, unprofessional, lacks communication.

First, the guy they sent out was incredibly nosy, looking into rooms he wasnt working in and making unneccesary comments like, how is this your master bedroom? Where is your bed? None of your business (in fact the bed simply hadnt arrived yet, duh).

Secondly, no one wears shoes in our home as we feel it is unhygenic. He initially shows up wearing booties but then on the second trips to and from the house, he comes in wearing his boots.

Overall, simply an unpleasant person to deal with.

So it turns out that we needed a part for our toilet. The part took 4 weeks to arrive. I called our local hardware store and they had the same part in stock so why did it take so long?? Further more, no one ever called to give us an update, we had to continuously call.

Finally, the part arrives. The guy shows up to our house on a random day. No one was at home because there was NO advanced notice. Then the guy proceeds to tell us Oh I was supposed to be here at 8am but I forgot the part so here I am now. Mind you, it was 10am at this point. So I speak with him and I say, okay, I am not home, please come tomorrow. He says he will be there first thing in the morning.

So I am prepared for his arrival at 8am and made the proper arrangements with work so that this could happen. 8am goes by, 830 goes by. No one is here. Finally at 9 I call. They said, oh he should be here at 10. 10 comes and goes. 11 comes and goes. Finally at 11:40, I call to ask, what is going on. Apparently he was tied up with another customer still. How could that be the case when literally yesterday he said he would be here first thing in the morning??

Completely unprofessional and unacceptable. And the guy was rude as well!!

Roto-rooter Cleveland overall was very responsive to my call. We called during the week to schedule for the next day which was weekend. On Saturday they came out to fix our toilet on the second floor where was a water leak. They quickly fixed it, it was simple as tightening some stuff that I would not know!

The price was very very reasonable and they were professionals entering into our home with shoe covers.

I asked them if Saturday considered an urgent call because some companies do that and charge extra but for them it was not an extra charge.

He came out for an estimate. When researching supplies needed (my husband does that for his job at a multi billion dollar company) we came up with a cost of between $150-200 in material. He quoted me $1400!
When I text him back and asked him to explain he told me I was looking for a handy man not a professional. You get what you pay for. And then called me a stupid cunt!
What the hell!
I should've looked at the Yelp reviews first. Horrible!

Do Not-hire this company. You will be wasting your money and your time. I got a card from him
that says free estimates and 100% satisfaction guaranteed-he honors neither. Even his
business card is misspelled-very telling of his work and of the person. He put up a shower massage for me and tested it aiming it right at himself. No surprise he got soaked-but so did
my floor. He dried himself off-but not my floor. He could have caused me serious injury-but not his problem.  Then he told me his few minutes of work would be $75. I asked him why he did not tell me this before doing such a small job so I could have right of refusal. His card did say after all, that estimates were free-but he did not provide one. I thought maybe since the job was small, the price would be small too-but he just took advantage of the situation. I am disabled and on a fixed budget and when I asked him why it was so extremely high for so little work-he just said it was his minimum price-1 minute to 1 hour was $75 no matter what. It did not say this on his card or contract-sneaky. I paid him just to get out of my house-a person this sneaky-who knows what else he might do. I complained to the BBB-and told them of Satisfaction Guaranteed and how he does not honor that either. He is not a member of the BBB and hopefully never will be. He is not a person of honor and his work is not quality-I have already had to replace the shower massage as he installed it wrong and damaged it, just a couple of months after he put it in. Save your money and don't waste your time on this guy-you will regret it.

We really wanted to give this company a good rating, but we have had enough. It has now been THREE times that we have scheduled for the company to come to our house and they have no-called, no-showed, EVERY SINGLE TIME. I'm not lying. I truly don't get it. How does a company function like this? One of the excuses they gave was that they had too many emergency situations come up and couldn't get to us. Okay, I understand that emergencies arise, but three different times and not even giving us a courtesy call? Ridiculous.

If you care about using a reliable company, DO NOT use this one.

We reported in October that the AC they installed wasn't working. They came out and looked and told us they would call us back. Never did. I called them and they came out and ran a test. Said they would be back, never came back. I got them to come back and they confirmed what I told them was wrong in the first place (I literally showed them a video of the leak) and they would need to order the parts. They never came back. Once we called again and they finally admitted they had the parts they said they'd have to wait (it was dead of winter by now) until it was warmer and that they would call us. They never did. Now it's May, it's 80 degrees out and my AC STILL DOESN'T WORK.  I'm blasting them everywhere I can now because this company is a scam that cannot get its act together and can't call a customer back to save their own litigation. I'll be reporting them to the BBB as well as their licensing agency.