Best Plumbing Services in Greensboro, NC

Found the best guys to fix my drain issues.  Cesar and Luis are brothers who own C & L Drain and Pumbing. Love them. They came same day and repaired it all same day w some replacements of old pipe. We even have a plan for the future considering this old house's pipe plumbing. Excellent prices. Call them.

We had a weekend issue that needed immediate attention. Customer service, service techs and post job follow-up was fantastic.  The job was performed well, reasonably priced and they followed safety protocols.  I would highly recommend.

Prompt and friendly service- even on a Sunday afternoon. Extremely helpful service technician. Worth every penny!!!

Back in March 2021, 2 years after I bought my home, I had an HVAC system zoned by Sutton Bros. to separate our finished basement and 1st floor. The installation was problematic and they returned several times to fix various issues with the zoning board they installed. Within 2 months, I began noticing humidity levels  over 70% within my home. I had ecobee thermostats previously installed in my home and had never experienced humidity levels over 50-55% prior to this zoning. The high humidity led to copper pipes sweating, staining and mold growth on the drop ceiling tiles in the basement. Sutton added insulation to these pipes to help alleviate this problem and I replaced ceiling tiles at my cost. Eventually, despite having had Sutton at my home 10+ times due to humidity related issues without any findings on their part, I discovered on my own that they had disconnected one of the HVAC returns from the system and left this ductwork emptying air into my drop ceiling, which likely contributed to the pipes sweating. Though they initially denied causing this, after several visits, they did eventually confirm my findings of the disconnected duct, admitted to having disconnected it during the zoning, and fixed the ductwork. After this frustration and continued failures to fix the humidity, I contacted another company. When they inspected my system, they found significant mold growth within the HVAC due to the humidity. They said the zoning was done improperly (mismatched zoning board that didn't work well with the brand of my HVAC system) and imbalanced, which led to the high humidity and mold. I paid them to clean the HVAC and install an air scrubber to prevent future mold growth. I contacted Sutton and requested they pay for the cleaning and air scrubber, but they refused. Sutton then inspected the system once more and found a misplaced wire on a circuit board for the zoning, which they claimed would fix the imbalance issue. This is after over a year of me calling them to fix my humidity issue and well more than 10 visits to my home by Sutton to diagnose and fix the issue. Their adjustment to the zoning board in fact did not fix the humidity and I remain with levels over 70% in my home. They outright refused to accept responsibility for my humidity problems, despite the mountains of evidence that it was related to their zoning work. Their only offer to me was to either install a dehumidifying system in my basement or to reimburse the cost of the dehumidifier itself, since I refused to let them work on my system again after this debacle. When I sent them the quote from the other company for the dehumidifying system, it took over 3 weeks for them to respond, and their offer for reimbursement was inadequate, well below the estimate I had obtained. I eventually had to contact the Better Business Bureau, and despite several attempts to contact them, Sutton ignored the BBB and their attempts to mediate this issue. I would STRONGLY recommend against using Sutton Bros for your heating and cooling needs, as they do very poor work and don't stand behind their work either.

What I can say is they are very professional and kept in contact as far as arrival time. I also think they were very qualified. My boss didn't want to pay smh. I would call them again personally.

If you are considering Mr. Rooter Plumbing of Alamance County please first, consider my experience:  

A $476.50 estimate for a repair that ultimately cost less than $8.00.

My outdoor hose bib was leaking from a small cap. I put in a call to Mr. Rooter, spoke to a very nice customer service person who seemed glad to help. The agent explained there was a $50.00 non-refundable trip charge which I paid with the understanding that I would receive a professional analysis of any repair required and it would go toward the ultimate repairs. An appointment was made and on the morning of the appointment the tech arrived in a timely manner. We spoke briefly and he confirmed the issue (he never turned on the water to see the leak) and immediately began talking about removing interior drywall to access supply pipe. I absolutely did not intend to remove interior wall.   The estimate did not include repair and repaint of the interior which would have left me with a gaping hole and exposed plumbing in my study to be repaired by others at additional expense.  Ultimately, I learned that my problem was not only exceptionally common in my area, but, exceptionally easy to fix. I was advised to buy a vacuum breaker repair kit (a device with which I was unacquainted, neither needed nor present on outdoor plumbing where I previously lived) for approximately $7.72. It took about 5minutes to install and, no more leak. Surely, a professional should have been able to do this simple repair without removing drywall and the kind of workmen with whom I desire to do business would certainly have drawn attention to or offered the simple solution.  Does my experience speak to the expertise and/or the ethics of Mr. Rooter Plumbing of Alamance County?  You decide.

Our bathtub at our lake house wasn't draining because of tree roots in the pipes. The plumber called at 2:00 pm to say he had a cancellation and could come then, so my husband drove from Winston-Salem and met him around 3:00. We didn't know how long it would take, so my husband left him there, asking him to call to let us know what he found and what it would cost. The plumber called around 4:00 to say he had found the problem, but he didn't give us an estimate at that time. He later emailed a cost of just over $1,000. It was not itemized. We then got an invoice for that amount, still not itemized. We called and left a message asking for someone to talk with us about the bill. No reply, so we called again. Again, no reply. The third time, my husband spoke with a woman who said she didn't know what the itemization would be, so then he spoke to the owner of the company, who also said he wasn't able to itemize it. Then he said we could come into his office for about two hours so he could tell us how it was itemized, but we wouldn't like it. (No kidding.) Don't use these guys unless you don't care what they charge you or how they determine the charge.

They came for an emergency call. Was told they would be here around 9, and it would cost $99 to diagnose. They arrived at 12:30 AM, and as soon as I signed, they told me it would be another $250 for them to get the camera out and run it through the line to diagnose. Total cost $385 to be told I had roots in my sewer line to the street.

I was then told they had located the issue under my sidewalk in my front yard (which they clearly marked) and quoted at $3,600 for repair (which would have to be done another day because it would take a full day and require concrete removal. The quote did NOT include replacing the concrete.)

I told the emergency plumber I would get a second opinion, as that sounded expensive. When I was contacted by the sales team in the morning to inquire about scheduling, I informed them I was seeking a second opinion, at which point the salesman immediately pretended to have service issues and hung up on me.

I had my contractor who is doing work on my house dig up the concrete for me to save me some money, and had another plumber (All Plumbing Services, https://www.allplumbingservicesofthetriad.com/ who was fantastic) who agreed to do the repair for $1,700.

When the plumber came by to do the work, he informed me there was no way the pipe should be where it was located, but he dug up the yard to verify, only to confirm that Plumbing & Air completely mislocated my pipes, and I dug up the sidewalk for nothing. Moreover, when they did locate the issue, it was 20 feet away at the front of my yard, not even CLOSE to my sidewalk.

So I was charged $400 for BAD information, hung up on when I asked for a second opinion, and cost additional damages because I acted on said bad information.

I would NEVER use this company, and I would NEVER recommend using them. They will rob you blind, but more importantly, their work simply can NOT be trusted.