I had a mystery puddle of water in the middle of my kitchen floor. Senninger sent out a plumber quickly, but he couldn't find the source of the water, diagnosing the problem as 'environmental' and referred me to ServPro. Their technician walked in my kitchen a couple of days later, immediately said, I hear water, and pulled out the refrigerator. My icemaker tubing was spraying water down the wall and into the flooring. Now, people can miss things -- we're all human -- and Senninger sent a plumber back to fix the leak. But when I needed paperwork for my insurance, they would not admit that they had missed the leak during the first visit....said it made them 'look bad.' A lack of integrity makes you look bad. I won't be calling them again.
