Dauenhauer Plumbing Heating & Air

Great company! Dauenhauer came out today, and the two plumbers gave me a wonderful new faucet for the front. They affixed it with bolts, and I'm sure it will work. I can't wait to water my thirsty trees, bushes, and plants.

I will *NEVER* use this company. I am a Deaf person who has to use email or text messaging for communication as I cannot hear on the phone. I had a friend call Dauenhauer to get an email address to send an email about my issues, etc. They told me to use their on-line form, which I did - and on the form stated that I am Deaf and gave them directions for contacting me...which they obviously never read. Instead of trying to contact me via email or text as I had requested, they continuously tried calling me via voice to my cell phone and leaving a message - even tho my voice mail clearly states that I don't take voice calls or voice messages, and to please contact me via text.

My hearing friend had to once again call them and explain my situation and ask why they were not texting or emailing as per my request. Dauenhauer claimed they never got my form, which I suspect is a lie... otherwise how would they know my phone number to call me???

I finally did arrange an appointment thru Lisa via email, and she assured me that the technician would text me when on his way to my house. I was given a five hour window, and I sat in my house and waited, and kept checking my phone for a text.

At the end of five hours, I had received NO text, and the technician NEVER SHOWED UP. I'm sure they are going to try and tell me he showed up and nobody answered the door. Newsflash: it is hard to answer a door when YOU CAN'T HEAR SOMEONE KNOCKING. That was the whole point of texting me first!

These people are clearly insensitive, uneducated jerks who have no clue how to serve their customers who might have special needs. This was inexcusable. I did everything in my power to work with them, and they basically screwed me over.

I would NEVER recommend this company to anyone...ever.

I'm not one to write reviews but I received such great service from Robert today that I was compelled to share! As a single woman, I sometimes feel taken advantage of but not today with Dauenhauer Plumbing and Robert. I needed a very simple repair of my toilet and called the first ad that came up from a Google search. Big mistake because they wanted almost $350 to make a very simple repair. I knew at the cost that I was being gauged so I decided to refuse service. I then did some research of local companies and found Dauenhauer. They sent Robert out to estimate and it was HALF of what Tom Drexler quoted me. Not only was the work quality but it was also affordable that I would highly recommend Dauenhauer and Robert! Thanks so much!

Professional fast response and zero charge when it happened not to be a plumbing issue. This is my second time using them they are honest and looking for the long term relationships not just a quick buck.

This company charges 4x what other plumbing companies do and they do not do thorough assessments of the problems either. My impression is that they are there to upsale work. Am glad we got a second opinion on a job this week and didn't let them separate us from our money.

I just want to say that the two guys were very nice that came out to unclog our inside sewer line. With that being said, I was told that it did overflow a little but nothing got wet and what went on floor was shop vac upped. When I went down to start some laundry I was absolutely disgusted, their was sewage still on the floor in several places and a lot of our laundry that had been on the floor was soiled. I honestly could not believe that a company that was supposed to be so reputable would leave an area like that.  Also, when I asked the man if he removed all the waste he said it was sitting in a 5 gallon bucket that I could take out and I asked if he could remove it and he did.  Not the outcome of a job I would ever expect especially for what was charged!

Fantastic service!  Entirely professional from top to bottom.  After having a bad experience with another plumber in town, we turned to Dauenhauer to help us with several plumbing needs.  

We had Eddie as our plumber on the first visit, and have requested him ever since.  He does wonderful work, and is friendly and nice to boot.  He takes his time to explain the hows and whys to an annoyingly curious person like myself, which is great.

I find the prices to be reasonable and in line with other plumbers in the area.  Do not hesitate to recommend Dauenhauer Plumbing to any friends who are in need of a great plumbing service!

Quick response in a vey busy time... Fixed issue promptly. Friendly.
Would use again.

We had a clogged kitchen sink on the 4th of July! Alex came out an hour ahead of the scheduled time and fixed the problem in no time at all. He was efficient, professional, and polite. The day was saved.

We've called on Dauenhauer Plumbing several times in the past few years, and they've always been professional and competent.

Most recently, our water heater stopped working.  Called Dauenhauer and they sent someone out the same day.  The technician fixed the problem (re-lit the pilot light) and then advised us on what to do if the water heater had any more problems.  He also answered all of our questions concerning how we could get the water heater replaced, if necessary.  

The price would have been $89 for the service, but we used a $50 coupon from the Dauenhauer website, so it turned out to be relatively cheap.  

Overall, we've been happy with Dauenhauer's service and their knowledgeable technicians.

Mr Joe April did a great job changing out the garbage disposal. Took 40 minutes to do. I provided the new garbage disposal. The estimate given to me was $310 and that's what they charged for 40 mins of simple work. Would not recommend this company to anyone. They are simply fleecing you off your money. Go with a local plumber instead who charges by the hour.

The initial estimate given to me was $510 including them providing the new garbage disposal. I got it off amazon for $100. So they are charging 200% prices on everything.

Stay away from this company if you like your hard earned money

They might do decent work if you can get them out to your house. However, they gave me a 5 hour window to be home and didn't show up.

Very disappointed with them today. They come looked at my water heater. They told me they couldn't get parts for my existing that I would have to order and call them back. When I asked how much to replace they started saying my space was too small for there water heaters. They said $1300. I have sense called other people to do it and was told everything they told me was hog wash. I have use them several times bf and was my favorite Plummer. Not anymore.

We contacted Dauenhauer Plumbing on 12/29/17 regarding our master bedroom jacuzzi tub not draining. They were professional & efficient when arriving on 12/30/17. Ed & one of the owner's son's returned on 12/31/17 when we determined tub was still slow to drain. I cannot say enough about how courteous the office staff was when I called back to Report the problem needed followup attention. They were slammed with frozen pipes etc yet their service was Outstanding. Hats off to this locally owned company, Ed & the owner's son, a student at Bellarmine helping with the family business on his Christmas Break.

Had Mike B come by and replace a hot water heater, dude did an excellent job and was super friendly. Would definitely recommend to my friends and family

I had a great experience with Dauenhauer Plumbing. They got me in the same day that I called!

Tim called about 30 minutes before he arrived. He was friendly and fast. Took care of my problem and also offered advice and solutions to some other questions that I had.

He told me that he was on call all weekend and if I decided to move forward with other recommendations that he would get it taken care of.

I called in the morning and they gave me a 4-9pm time slot (PERFECT!!!).  Tim called at 4:10 and would be here in 20 minutes.  He looked at our problem, diagnosed (my husband had fixed it without realizing he'd done so), and make some really great recommendations to avoid the same clog in the future!  No service charge (THANK YOU!!!), and really amazing service.  I won't use any other plumber in the future (and I have an old house, so there will most definitely be a future for us Dauenhauer ;) )

I have a repair coming up Monday July 26, 2021.  After reading some posts I am concerned that almost all negative posts they can't find the service call.  My repair is through homeserve as well.  I will let everyone know how it goes.  I have a podcast coming up about heating and cooling services so I am ready to see how it goes.  Rating will be adjusted based on experience.

Dauenhauer was call on a Saturday night due to a toilet that was overflowing.  Although the add stated 24 hours service, they did not call back until the next day.  They stated they be in between 9am and 1pm, but would be on the earlier end since we were the first appointment.  We skipped church, set home all day waiting.  I called them back and the CSA,  who was very nice,  apologized and called the plumber.  they apologized but it was 4pm when they arrived.

They said they that they needed to replace a small sump pump.  They charged me over $900.  We really needed our bathroom so we went  ahead and had it repaired.   This was very expense for a $300 part and less than an hour of work.

Adam was a great help. He was quick and efficient in his work and genuinely a person who wanted to help.

Had a continuous dripping faucet in my bathtub.  Mark G came out and had it fixed in good time.  Mark is very courteous and friendly (good customer service).

So the Dauenhauer people were who I called. They came when they said they would, and my dad led them down to the basement. Apparently we had a broken pipe on our AC/furnace unit that was supposed to be routing the condensation to the drain--hence the flooded basement. I was upstairs with my dog and I heard the plumber yelling about how someone broke it on purpose. I guess that would have been me? Since I've been working down there for a while reorganizing? Then the other plumber came upstairs and freaked when he saw my dog, an English Springer Spaniel. They're not exactly the rabid wolves of the canine set. He insisted that I put him out before he would walk past. OK, I understand, we've all had different experiences. I put her upstairs and closed the door. But the cincher--the reason I'm writing this review--is that a week or so later, I've just discovered a dirty, leaking pipe from the furnace sitting atop my $2000 table saw, which is now stained. So then I went to their website to email a complaint, and they don't have an email address! You have to fill out why you want a plumber to contact them, and I don't need one! GRRRR.

Ive used Dauenhauer in the past with NO PROBLEMS! As a matter of fact, I gave them FIVE stars. However, my last interaction with them didn't go well at all. My rating is NOT because of the technician that came on Friday, but because of their TERRIBLE communication! Dauenhauer had me down to come to my home between 10 AM and 5 PM. I called to ask them about their ETA around 3 PM, and Dauenhauer hadn't EVEN assigned a technician to our home! I was VERY upset. They said someone in their office would call, but they never did. Instead, the technician called at 4:45 PM to say he was headed our way. He was outstanding and did an excellent job; however, due to the lack of communication, my husband was stuck at or near our rental ALL DAY. He had other things he could've been doing...like GOING TO WORK! This is ridiculous!

Have had Dauenhauer come out recently on two occasions for two different plumbing issues.
My most recent call was for an appointment set for Saturday between 9am-2pm. A plumber never showed up. I called and updated the call center. I waited for the receptionist to let me know if anyone would come by that afternoon, or even come Sunday, plus I asked to wave the Weekend fee due to the no show. Never got a call back that Saturday, but first thing Sunday morning I did and the job was completed, Weekend fee waved.
First Dauenhauer experience was with Mason and most recently Matt. Both were professional, honest and efficient.
If I have another issue, I would ask for them to come out again.

Caused over a month delay on kitchen restoration by failing to accurately diagnose plumbing issue, and then failing to send insurance cause of damage documentation despite being asked prior to service and five times thereafter. I have not been able to use my kitchen in a month due to these delays.

Terrible communication!!! Less than a 1 star service. Had a plumbing issue called to see if they could do what needed done. They put me on hold and checked to see if they do it and they said yes we can take care of that issue.
Took off work to be at my house at the appropriate time. So, had an appointment with a technician between 2 and 4 pm. NO ONE SHOWED UP OR CALLED.
At 430 I call the office and receptionist said they are running late. It will be another hour. That is fine, I need this problem fixed. 30 mins later the technician called and said oh sorry we won't do that type of work. Why can you not find good service in a city this size?

This is the second time I've called this company to come out and assist me with a plumbing repair. Both times they have come quickly, on time, and fixed the problem the same day.

The second call involved a leaking shower on 2nd floor that was sending water through the wall in the dining room. Frank Nutter came, tried a few things to duplicate the leak, identified some possible causes as to why it leaked when my son used the shower. upstairs. He recommended caulk to seal potential gaps and didn't charge me for his time. He was here almost an hour. Thank you Frank! I love this company!!

Timmy Ryan

I want to tell you about this young man, who came to my house to look at a plumbing issue.  Timmy Ryan introduced himself, wearing a mask, very polite, and asked what happen.  When I told him the sink was leaking and that I'm in the middle of making breakfast burritos for the homeless, his response.... thank you for helping the homeless, now let's see what I can do, so you can get back to doing such a great thing.  He was quick to diagnose the problem, and gave me some options on how to fix the leaking garbage disposal, and also the approximate cost to fix it.  THIS is why I continue to use Dauenhauer!  I recommend them all the time!!
So thank you Timmy, for your great knowledge, your compassion, and kindness.  It was greatly appreciated!

Beware I grew up here and always complimented to everyone where I was station about how great and polite drivers were here in  indiana but Dauenhauer Plumbing nearly ran me off the road this morning then stopped in the highway to give me gestures and wave items at me. I got out of the car to find out why he drove off. I admit I was going the speed limit in a school zone of 15 mph on the first day of school! I understand he may not like to obey laws but if this is how a companies representative acts on the road imagine if he gets frustrated at someone's house he may tear it all apart or lash out at a customer. Steer clear southern indiana, they don't apparently care about our children safety in school zones, on the road ways, they have roadrage, and who can imagine what kind of customer service in house.

I had a main water line clog, came out in just an hours time. Did a good job.  Nice guy, so far, so good! I'd recomnend!!!

Reached out to Dauenhauer on Super Bowl Sunday after our main drain clogged. From past experience with some other companies, I expected to have to leave a message and be contacted back; not the case here. A very courteous rep answered the phone after a short wait and advised me that not only would they be able to send someone out as soon as 12pm (I think it it was 10am when I called) but that there was only a nominal weekend fee and that would be waIved if ended up agreeing to whatever estimate was provided once the plumber got there.

A very polite and professional plumber showed up (Alex) and got right to work, locating a substantial clog in our main drain just outside of the house. He worked for about 2 hours, snaked the drain 100ft out from the house several times to be sure the clog and any other debris/roots/etc (he found a sock ‍) was cleared, and had the water in the house run a several times as well while the drain to ensure that there weren't any other was opened up to make sure there weren't any other obstructions. He brought a bucket to clean up and while I can't say that the backyard has zero evidence that he was there, I can say that I'm not sure how such a messy job could have been cleaned I up any better. This drain had clearly been clogged for a long time and while I will spare the details, let's just say unclogging it was not for the squeamish.

Cost wise it wasn't cheap but I wasn't surprised by the total as it lined up with everything I was seeing online for the cost of a job like this. I will absolutely call them again with any other plumbing needs.

Their main goal it seems is to separate you from your money.  Hard to blame the techs which seem nice.  But the company is terrible.  They do the minimum at higher than market prices and are continually up selling.

So I had a pretty epically bad holiday break, which started with my sump pump alarm going off and apparently breaking, then me having to leave town before I could figure out what was wrong, catching a virus while at home for the holidays with family, then having multiple canceled flights, only to return home and find that I had standing water in parts of my basement.

On I believe the second day of my airport standoff after my pet sitter had checked the basement back home and found that yes, in fact, it did appear that I had some flooding, I managed to locate Dauenhauer, briefly checked them out online, started to describe the problem via their online form and appointment request (bonus), but then ultimately picked up the phone and called to schedule something. Through the whole appointment process, they were very accommodating, especially considering that I ended up having to reschedule the day before when my flight was canceled again. I was able to get an appointment window for the morning after I returned, and the plumber called me only 20 minutes into the window to come by.

I can't say enough good things about the service I received. By the time I had returned home from my trip, I could see that the sump pump was working, but it was clear that something was going to have to be done eventually to mitigate the water overflow. Eddie looked over everything, explained what to do if my alarm went off again and I needed to run the pump more continually to get rid of excess water, gave me an estimate on a new pump for when mine will inevitably break down, as it runs more than usual, and talked through different options, given the grade of my backyard and distance from the street and such. In all, we probably talked for a solid 45 minutes in coming up with the best option for keeping my basement as dry as possible, and it was a service which they don't provide. He didn't try to sell me anything else and only mentioned that there were higher horsepower pumps if I decided I wanted to go that route, but that probably a french drain made the most sense. When it was time to go, we shook hands, and he started to head out, and I was surprised that he said I didn't owe him anything. I felt that he had provided me far more than just an estimate, and I would have gladly paid for the advice and expertise he offered. Regardless, I am grateful, and I will certainly call them the next time I am in need of assistance. Eddie couldn't have been more professional, friendly, or helpful.

Well I have insurance through home serve to replace the gas water heater that's 26 years old and finally went out today I noticed water running behind it so I shut the water off and turn the pilot off called Dauenhauer plumbing because that's who I always use when I have a claim on that insurance. when I spoke to the plumbing company I told her I was going out of town in two days and she said probably just be best to wait until I get back home from vacation not acceptable bye-bye Dauenhauer Plumbing, your website indicates that you can take care of these jobs quickly I called back and the guy told me Saturday would be the earliest day today is Wednesday not acceptable!

Good experience getting a gas line run.  Timely and professional,  and fair price.   Would use them again.

We called Dauenhauer and requested Cotton Beal to be the plumber for a leak we had under the kitchen sink. Cotton Beal has been our plumber for many years. We know him and his work well, and know him to be the best plumber anywhere. When Cotton Beal  arrived, he quickly and professionally resolved the leaking problem. We will always call Dauenhauer and request Cotton to be our plumber.

Chris and Cindy H.

Had a lot of work done earlier this week (new water heater, replacing a bunch of galvanized pipe, fixing a drain pipe that wasn't slopped right). Both workers were courteous and got the job done, even though it took probably 9 hours of work. I'll update the review if I come across any issues, but as far as I can tell everything is done well.

My only compliant is that their Comfy Club program is a little misleading. Online it claims Exclusive 20% Repair Discount & Low Price Guarantee. I learned when signing up for the program on the phone that the 20% doesn't apply to both Plumbing and Heating. One of them is 10 or 15%, while the other is 20%. Also, they don't say on the website or on the phone when signing up, but there's a $50 limit on discounts. I understand why there is a limit, but they hide that fact until you get billed.

Outstanding, exceptional, superlative service.  The plumber that provided us service is a professionals professional. Kerry is knowledgable and extremely professional.

I had them replace my water line outside that burst over the holidays. While repairing the destroyed my irrigation line in 2 areas. I paid for the irrigation repair myself & ask them to level my soil so I could replant turf seed. I had an appointment for 3/4/21 and had a no show. I called the office and inquired, I was told I would be the 1st service on the morning of 5/21. Crew didn't show up until 2pm. My soil wasn't compacted to be level with the rest of my yard. Crew refused to do any further work. My yard looks like an elephant has been buried in it. I called in to get front desk who could not get a manager on the line. Basically they didn't care about service once they collect repair money from my insurance.

This is just based on our first estimate experience with Dauenhauer. It was easy to schedule an appointment after a bit of wait for receptionist I was able to schedule within a few days. I was shocked how quickly they could come out to assess after a bad winter storm and so many people with busted pipes. They came out three days later. After estimate they scheduled for repair the very next morning. We were so pleased. We love the personalized texts they send to give you info about your technician and a picture of them. See example. In post. I will update when our repair is complete.

Echoing comments from Sony S. - Dauenhauer plumbing does not care about your time.

Forced to take a day off to accommodate for a 4hr appointment window (10-2) w/ a call 30 mins before arrival.

At 1:40pm - I called asking for a status update, while on hold, a technician left a message and said he was running about 2hrs behind.

I called again at 4:30 pm and got the run around, but I was told someone would call me back.

At 6pm - 4 hrs outside of the appointment window and 2 hrs later than the technician said he'd be delayed, I received a call back to say they were on their way.

I ended up scheduling another plumbing service.

Louis Payton came and helped us with a gas leak and was a pleasure to work with. He was efficient, knowledgeable and made us feel like we were in good hands.
Would recommend.

I sincerely want to thank Jason. He was so professional, careful, and safe during this time of uncertainty. He went over and beyond to makes sure everything was running correctly; I had heat while they waited on the parts and made sure the outside and inside units were talking to each other.  It showed he is passionate about his career and his clients. Thank you so much for being so professional and practicing safe/ healthy measures to makes both us stay healthy.

I live in a condo ran by a condo association.  My toilet was leaking down into my  downstairs neighbor's bathroom.  My condo association called Dauenhauer Plumbing. A plumber showed up told me it was an easy fix.  He was in my condo the first time for about 10 minutes, then he said he needed a part and left.  He was gone for about an hour and a half, when he came back all I seen in his hand was some kind of a tool.  All he did was put a new ring under the toilet and sealed it.  He finshed that job in about 15 minutes, told me the charge would be about $189.00 which I thought was awful high for 25 minutes in my condo and the ring itself I know for a fact is only about $10.00.  They bill the condo association who then pays the bill then they bill me.  I called the condo association when he left and told them what he said he was going to charge me. The condo association sent me a bill for $249.00.  OK, there was nothing itemized on the bill for what they charge an hour or how much the ring and sealant cost.  Now I am not a stupid woman, even though most companies like this think woman are.  I am pretty pissed off so be expecting a call from me tomorrow Monday morning Feb 20th.  I AM ALSO GOING TO CALL THE BETTER BUSINESS BUREAU, LET ALL OF MY FB FRIENDS KNOW WHAT HAPPENED AND MAKE SURE THEY SPREAD THE WORD ABOUT THIS COMPAY.  FED UP!!

I needed a quote to replace my water heater and when I called the receptionist hung up on me! I tried to call back thinking we had just become disconnected and she did it again! I could hear her pick up the phone and hang it up immediately, apparently they're too busy to take new calls! I will be taking my business elsewhere.

I may end up using them again, in full transparency. However, I was not super pleased with how this visit went down. I had water coming out of a pipe that links to my washer. The water also had food particles in it, leading us to believe the kitchen sink was involved.

Dauenhauer sent four different groups of technicians over the course of a week. The first technician did not have the equipment to snake the line more than 25 feet. He suggested that I just wait and see if it happens again, to see if it resolves itself. This visit did not cost any money, but I was kind of frustrated knowing that the problem would come right back. My first point of frustration was the lack of proper equipment at the ready.

It came back on Sunday morning, the next time I tried to wash clothes. I called them to schedule an appointment, as the first technician had assured me that they work on the weekend and can come out same day. This is my second point of frustration, the technicians do not seem to have the same perspective on scheduling as the schedulers. The soonest they could come out with the right equipment was Tuesday.

Tuesday morning, the technician showed up and I had to explain everything to him again, as if the first guy had never come out. He then worked for about two hours in the basement, and came back up to tell me that he thought it was the main line and that he could not complete the job due to a back injury. So he had the equipment, but he couldn't move it into the house. He said someone else with the right ability to use the equipment would come in about 45 minutes. He also mentioned that I did not have a clean out, So I had to go out to the yard and show him the clean out again.

Six hours later when I had a break in conference calls, I called the mainline again to see if someone was actually coming back out. They said that apparently the job had been reassigned twice, And that hopefully someone will be there soon. And the caveat is that if they had to come after 8 PM but I would have to pay for an after hours visit, even though the reason it's after hours is because of the their fault.

Third group showed up and of course they had no idea anything about what happened with the previous two visits. So I try to get them up to speed the best I could, but I'll be honest I have no idea what the other tech was doing for two hours in the basement, as I was working the whole time. They were also here for two hours, and I was working the entire time and often just started talking to me while I was on conference calls without understanding that I needed a minute to tell the person on the other line to pause and put them on hold. They ended up having to remove the toilet on the first floor, and even though they cleaned up there was sewage remains everywhere. They were not able to solve the problem, so they needed a fourth group to come out, which of course they couldn't come until the next day. It took them about 30 minutes to get that scheduled, whomever they were talking to on dispatch was not being super respectful of our time.

The fourth group couldn't come until 2 PM the next day (note: this is now day 4 of no water for me), And I was on a conference call when they tried to call me to confirm I still needed the service. They pulled into my driveway, and then I actually saw them leaving while I was on my conference call. I had to immediately jump off and call them back to ensure they didn't leave, as the guy wasn't sure if I still needed them to come. Why would you cancel an appointment just because someone doesn't pick up their phone? Especially during work hours. As with the former group, He had no background on what any of the previous workers had done, And I had to miss a couple work calls to get him up to speed. He used high-pressure water to clean out the main line, and that seemed to do the trick.

$650 later, I just feel like this could've been done more efficiently and the technicians could be on the same page with the schedulers. They're also could be some education on how people work from home, or work in general. A visit should never be canceled just because someone doesn't pick up their phone, they are likely on the other line or on a conference call.

Just bought a my first house last month, and wouldn't you know it, the 110 year old house has a few issues!  Dauenhauer was one of several places we called the morning after our basement floor drain started to stink, and it was the only place that guaranteed us that they would send someone out to us the same day. They show up and the situation is really either a small problem or a really big problem. Long story short, We put a bandaid on the issue costing me not much, got an estimate if the bandaid doesn't workout, and also set me up for a situation where if the bandaid solution fails and a repair is needed, it's basically going to be covered by my home warranty. They set me up with a win/win situation that didn't break the bank now, knowing that a real fix will come one day, but it isn't needed today. The honesty was very appreciated. We plan on fixing the issue the right way soon, and will definitely be only calling Dauenhauer when it's time.

Our air went out at 8 pm and they were out to look at it by 8:30 the next morning. It was repaired and working great by 9:45. When we have used them in the past they have always been professional and courteous and the problem resolved quickly. I would recommend them to anyone that needed the type of services that they offer.

Two pex valves 45 minuets
$375. Angie said 177 then 277.
Why do I feel Taken advantage of?

They came out late in the day, within 2 hours of my call to fix a flange that was necessary to keep our commercial operation running.

Called Dauenhauer to fix a leaking ceiling below a bathroom. They showed up a couple hours later and repaired. The invoice said they  charged me $375 PER HOUR.  I called multiple times to contest the bill. I was told someone would call me back but no one ever did.  Going to cancel my account with them.

Customer service is awful. No communication. I had to call multiple times to get them to respond. I had to use this company because my insurance went through them. I had a water leak in my front yard and the worker hit my gas line even though it was marked. No apologies. My insurance covered a reseeding, but it was like pulling teeth to get them to come back. It took over three months to get a bag of grass seed. I left several messages and no one ever returned a call.

I use them a few months back and I called them 24 hours in advance for a stopped up toilet.. I got a time slot between 5 and 7.. I called them at 7 to see how they were running.. the lady says , oh we were getting ready to call you because she's going to be late but since it's going to be after 7 we're going to have to charge you the after hours fee,  I said I don't think so.. I called you all 24 hours in advance and now you're telling me at the last minute that she's going to be late so therefore now I have to pay the late fee... they did end up waiving  it and then a lady shows up and didnt do anything , she didn't snake it.. all she did was try to plunge it,  which I've already done so it was useless for her to come over anyway

My elderly parents called on a Monday to request replacement of a 50 gallon  water heater.   The service was scheduled for Friday with a window between 10 & 5 (what window?)  They confirmed the time on Thursday.   It should be noted that my parents were previously talked into being VIP customers (meaning priority service for a monthly fee).   They waited all day on Friday.   Finally received a call after dark Friday night advising that a technician would come on Saturday, but that overtime would not be charged.    When the technician arrived Saturday, he said that he couldn't find a 50 gallon heater and didn't have a 40 gallon on the truck either.    Why did they not inform us on Thursday that they didn't have a 50 gallon heater?   We were also told that an estimate was not available prior to installation.   The final invoice was a lump sum so we have no way of knowing if overtime was charged or not.    Our previous experiences with Dauenhauer were good, but we will NOT use them again.

We called them to fix a clog and leaking pipe. They spent 8 hours in our house, got a tool stuck in the pipe. When they left they charged us $500 and neither problem was fixed. A supervisor will call you. We had to call supervisor who said he will send someone out with a camera for free. When that person got there--oh this camera is too expensive to do that. The supervisor will call you.  We still haven't heard from a supervisor 5 hours later.

Horrible service!  Had been a customer for 26 years but will never contact them again. Took a vacation day from work in order to meet them at my home. They needed a 5 hour window in order to make an appointment and then never showed up; they didn't call to cancel, they just didn't show. Why would anyone tolerate such despicable behavior?

Service was great, price was insane.  It cost $290 to replace a shut off valve to a faucet with easy access in an unfinished basement.  Wow!  I feel price gouged.  The work was removing the old valve putting on bite fittings, adding a new valve with PEX.  I thought there would be some soldering with copper pipe involved.  Did I mention that cost $290 for uncomplicated work that took less than an hour.
The service man was very friendly and explained what he could and could not do.  The main issue is the exterior faucet in my older home had a leak in the outside pipe.  It would have been another $400 to run a new line and exterior faucet in a new location.   I now have no exterior faucet on the back of my home but the leak is no more.

I've used Dauenhauer Plumbing a couple times in the past and was always very pleased  however the previous calls weren't exactly emergencies so maybe I didn't appreciate the service as much. However on Easter Sunday when my Wife's Wedding Ring/Bands went down the toilet and then flushed I thought all hope was lost to retrieve.  Easter Sunday mind you and Jeff showed up in a couple hours of the one and only call and made it his mission to retrieve.  Unfortunately it was not able to be located but instead of giving me no hope in finding and going on his way he called out Brandon who made it out within the hour and ran a camera that located the ring.  It was deep down the pipe and under the concrete of my finished basement. Side note but I'm still amazed at the technology they have to locate lost items/busted pipes , etc.  By the next morning Jason had came out and made what was no easy job of jack hammering the floor, removing the pipe (within an few inches of Brandon and Jeff's spot mind you), cut the pipe, removed the ring, replaced the pipe and filled with concrete.  Thankfully Jason showed me how we would remove the carpet without cutting it up and once its tacked back down no one will ever know there was work done in that area.  This was not a small job and while I was cringing at the bill to come they never up sold me once and while there were three separate tech runs there was no additional charge. I honestly felt they we're as invested in locating the ring as I was.   Complete professionals all the way and I can't thank them enough.  I would highly recommend them for any plumbing needs and if luck isn't on my side and I have an emergency I know I can count on the Dauenhauer crew.

No question about it--The very BEST plumbing company in the Louisville area!!  Professional, no nonsense, quality, and reasonably priced.  Have never had the first complaint regarding their work and products.

I've used them for several small and large projects and have always been pleased with the quality of work and professionalism. Today, Jim came to fix two toilets (one was completely backed up from those flushable wipes, which aren't obviously flushable). He was here about an hour, cleaned up after himself, and did a great job. Happy customer.

Upon turning on my A/C for the first time this year, a very pungent burning smell filled my house. After checking that nothing was actually on fire, I called Dauenhauer to see if someone could possibly come out that day. The call center efficiently and kindly got my information and within 30 minutes had a tech scheduled to come that day. The tech arrived exactly when they said they would and was able to quickly assess the issue and assure me it was indeed fixable. He went on to explain more than I could have hoped to know about the system in my recently purchased home. He did so with the professionalism that let me know he knew his vocation very well and yet was able to explain in layman's terms so that I completely understood what was being presented to me. Such great customer service! I've definitely found a real gem of a company.

The HOA and condo management company recommended Dauenhauer Plumbing to do a leak repair that was our responsibility. They were responsive in the estimating process giving  us a couple of options, and the plumber who was going to do the work met us so we could see what needed to be moved. They showed up on time and got the job done quickly. We asked that they save the pieces of drywall that were cut to gain access to pipes to make our repair easier. When they accidentally took the pieces as part of their overall job cleanup, we called to ask about getting them and they returned the pieces the next day. The cost seemed high for the amount of time on the property, but we were on a deadline to get the work done to avoid HOA fines and all in all had a good experience.

Your company apparently cares more about making money than actual customers.
I got a second opinion after your technician said I needed a new HVAC system because replacing the heat exchange and OEM motor would cost almost as much as a new unit. The interesting thing - he could not find anything specifically wrong with the heat exchange. He said he could hear the motor grinding. Did I mention if I wanted heat I had to replace right away since the heat exchange would take 1-2 weeks to arrive? I am a woman and obviously he thought I was an idiot... so he saw dollar signs. Thanks a lot, Jake H.
The non-Dauenhauer HVAC technician actually looked at the entire system and realized the duct work was kinked, not allowing air to flow through as it should. He said he could not hear any grinding. He determined the high limit switch was the main issue. Not the heat exchange. Or the motor.
Dauenhauer wanted me to spend $3,200-$9,000 - the actual cost of the fix including replacing ALL of the duct work in house so air could flow as it should- under $2,000.
You should be ashamed of yourselves.

Dauenhauer Plumbing has been around a long time. From the days it was owned by Ray, it was the local company that grew in leaps and bounds and provided great service at a fair price. Those days are long gone.

We already had an account in place so it was easy to call and arrange service for our property management company. Over and over, they would give us a 4 hour time frame and our tenants would be home to wait. Sometimes leaving work or asking a friend to be there, we/they waited. Over and over that time frame would come and go until the tenant called us, then we called them, and they would inevitably say they were running behind or they would be there the NEXT day. Evidently their time frames must merely be a suggestion! Imagine the concept of actually letting the person know you were running behind AHEAD of time! Crazy concept. Their time is valuable, Our time was not according to their thinking.

Their prices are on the higher end. It's not the $85 service run, it's the parts and labor after that. Never got a bill under $200 even if it were a simple fix. If it were a faucet washer or drip, $200 please! The other day i was having a family birthday party that evening at 6pm. I called at 8am and got a time frame of 10am to 2pm. At 3:15pm, I call them in a panic. Where are you? They said they would call dispatch. I was on my phone (as property management requires) when a number came in. I tried calling it back when i got off, but no one answered. Evidently it was the plumber and since I did not answer, he cancelled the call, the one I had been waiting on all day and just reached out to them about! The office did not call to respond or tell me they were on the way. They simply cancelled it. By 5pm I called again to be told I missed the call and they went to a different person. The main bathroom was in non working order for my family gathering. Not the end of the world, but darn it, I did my best to get it fixed and they AGAIN dropped the ball.

All around BAD SERVICE. That was the last straw! I am done. Whether it's something big or something little, it reminded me of when I had paid $5500 for them to move a drain at a business and they dropped the ball on the permitting. I had to call and call and remind them to keep the ball rolling. I called the city to check on it, not they, and pushed it along. It took twice the time it should have. It reminded me of the time, they over charged on a back water valve repair. After the emergency I realized they were twice the going rate. It reminded me of the $10,500 water heater at a condo building that they argued about the warranty after it had an issue in 3 months! They wanted to charge me a $700 repair after paying that much money!

It reminded me off the MANY times I've had issues, just to be brushed off. My jobs were never important to this HUGE company that has recently added heating and air to the mix. I've tried dealing with the manager Brian, but that will leave you wanting to pull your hair out. It's never their fault and Sorry or making it up to you is not in his vocabulary. So if you are a consumer with one bathroom in one house or you own 55 properties and other businesses, you will be treated equally crappy. Goodbye Dauenhauer. Like a bad boyfriend, it's time to move on and find a plumbing business who actually cares about customer service.

I had no problem with their plumbing, which is why I hired their heating and cooling.  But heating and cooling are all about bilking you out of everything.  I paid to be in their special club, and I paid again $60.00 for some guy to come out and tell me it would be $1300.00 to clean my coils and that my circuit boards were bad etc...   On a friends advice I call Elder heating and cooling, elder comes out and they absorb their fee into cleaning my coils and their freon is only $100.00 per gallon (where Dauenhauer wanted to charge me $130.00 per gallon). and for a total of $230.00 Elder got my heating and cooling fixed.  DO NOT GO WITH DAUENHAUER their agents work off commission on how much they sell, they are going to try to sell you a WHOLE new unit, when you don't need one.

Had an appointment between 1 and 5. Paying someone to be at the house between those hours. No call no show.  I had to reschedule to Tuesday and now the same thing. Do not use this company. Cannot depend on them to honor the time frame they give you or keep you updated .

Called on 08/09/2017 to have a toilet replaced. Service tech showed up as promised on 08/10/2017.  I'm very pleased with repair , price quality of service.

Had a sewer line backing up into house.  Contact insurance company.  First plumbing company set out tried to snake the line couldn't get thru.  They contacted the insurance company and the insurance company sent the order to Donhauer at 2pm.  It was an emergency.  I was told that Donhauer would contact me to schedule their arrival.  At 3pm I contacted them after not hearing from them.  They said that I was on next available plumber status since it was an emergency and someone would be out asap.  At 5 o'clock I contacted them again.  They said I was on the list and it would be handled that night.  At 6 o'clock they said the tech was on another job but he would be here by 10pm.  At 8pm they said he would be here by 10pm but was on another call. At 9pm they said he would be here because it was an emergency.  At 1045 pm they called and said that they just realized that they needed special approval from the insurance company to do the WORK AND IT WOULD BE THE NEXT DAY BEFORE THSY COULD COME OUT.  THE ORDER CAME FROM THE INSURANCE COMPANY. ALL THE INFORMSTION HAD BEEN ON THE ORDER SINCE 2PM. I called the insurance company.  They said that it was approved and even if it wasn't they have approval agents working 24/7.  Despite this Donhauer was still not able to come out as promised on the night promised for an EMERRGENCY SITUATION. Had they just been honest and admitted they fucked up I would have been more understanding.  But to lie and make excused for the fact that they waited too long to get the plumber out it ridiculous.  They waited til after hours to charge the insurance company more then they ficked up because they couldn't make it happen as promised.  Then they lied to try to cover their asses.  Of course the scheduler didn't give a shit because she's not been without use of her water for 2r hours.

We own a new home that Dauenhauer had originally done the plumbing. I am disappointed at the lack of quality workmanship. We had to call them about a leaky pipe in the basement which they did fix, but I also told the tech that the kitchen water faucet would occasionally spew water. He never checked under the sink but told me to let him know when and how often. I have a log and am awaiting for an appointment. When I looked under the sink to get a cleaning supply, I noticed a considerable amount of foul smelling water....thank goodness I have a container down there. This should never happen in a new home. I have owned old homes and never had the issues I am having here in a home built by Elite builders. Terrible lack of quality.

I scheduled an appointment 3 days in advance. They told me they would arrive between 10 am and 3 pm. I called the office at noon, to explain I drove 50 miles to my apartments so make sure not to forget me, let me know if youre late, etc. . Woman assured me between 10 and 3.

They no showed me. No call.

Wasted 7 hours of my time and 100 miles driving round trip.

Never a fun morning when you realize you have no hot water :(  So I got on the Yelp app to locate a plumber close to my house that could get out the same day to fix or replace the hot water heater.  Called the closest plumber at 7:30am and they were booked.  The second plumber I called was Dauenhauer Plumbing.

My experience was exceptional. I scheduled a 9am-2pm appointment, but there was a cancellation, so the plumber was here before 9am. The plumber (Ronnie Mullins) was fast and seemed very honest. Beyond that, the price for the work was spot on or on the low end based on my expectations. T

In the future, Dauenhauer Plumbing will be my first plumbing call.

I had a new washing machine delivered, and was told by the deliverers that my water valves in my laundry room were corroded and had to be replaced.  I called Dauenhauer Plumbing, and they had Jamie out to my house to replace my values in an hour.  Excellent and speedy service.

Woke up Tuesday morning, water heater leaking in laundry room, argh! Checked Yelp for recommendations on plumbers, called Dauenhauer. Immediate contact with a person, scheduled appointment for same day between 11-4pm, showed at 11:45am! Evaluated problem, installed new water heater same day, problem solved, water gone. Impressed! Thank you!!!

They did a repair of our outside water line.  The repair was covered by Home Serve at a cost of $2,400.  Dauenhauer's repair crew did $1'750 damage to our irrigation system durinthe repair and Dauenhauer would not cover the cost of the repair.  I certainly would not recommend a company that finds that level of accountability acceptable.

Had our main water line backup. They came out within a couple hours and fixed the issue, but then 2 days later it backed up again. Called them and they came out the next morning and done a very thorough job. It turns out we have very unusual piping with lots of twists and turns, but they got it fixed.

A guy named Elvis done all of the work and I cannot recommend him any higher. Incredibly nice guy. Very pleased with the work he did. Would definitely recommend Dauenhauer for any plumbing issues.

Provided same day weekend service. I had gotten in over my head in a project in the bathroom and needed some assistance. Andrew was prompt, courteous, and capable. He gave me some advice for future endeavors as well. Only complaint is it was a little pricey for 15 minutes worth of work, but I can't argue with the quality and professionalism displayed.

LGE turned off our gas because of a leak on Saturday.  Tommy was not able to come out until around 6PM, but he had very little information to go on from LGE, but he looked at the situation, identified potential weak areas and future problems, fixed them quickly and came back when LGA returned to start the gas to ensure that all of our gas fixtures were working.  We will definitely use him again.

I had a very bad experience with Dauenhauer. I called them because they had good reveiws on Angie's List. I noticed a sink hole with black water, which MSD later confirmed was sewage. They marked the spot and said it was only 3 ft down. Lucky, he said. (you be the Judge...lol).
Dauenhauer didn't have a weekend crew, so on Monday, I met Ron. He explained he needed to get a machine in the yard, but I have a steep hill. I asked if he could just hand dig the area. NOT an option, no one does that, he said. OOOOk.  So he can't use my front entry because of all the plants. He gave me a release so he could use the neighbors yard. Got my part done, called and waited most of the afternoon, Called to find out what was going on. Was told he left for another job. Great! After complaining, she said someone else would come.  Two men showed up, couldn't get up the hill, said he already flipped one before, so he was done. I'd have to wait for Ron, who didn't call. I followed up again, and was told it would have to be tomorrow. Next morning, he arrives, gets the machine into the front yard, removes a backyard gate and yeaaaah, he's in back. Hard part finished, I went in. I look outside, and I see Ron scooping and dumping sewage water all over my yard.I ran downstairs, and asked if he was supposed to have a pump truck to remove the water before he dug, and he said, We never do that. That didn't seem right, but what do I know (apparently more than him, lol) So a short time later, he calls me to come down. I am pensive about walking down there, but I did. He showed me the break, he said it appeared to be filled with dirt, and that he needed a jeter to snake it. I understood, but no jeter arrived. It was out on another job. At that point, he discussed what would happen if the jeter didn't work. He said he might have to replace a section, and he felt he needed to replace a length that would extend into the next tier. The problem with that was a vintage stone wall and the need for getting a bigger backhoe onto the first level. I again asked, can't someone just hand dig-he said no. I offered to have it dug-I offered to have a professional ramp built-I was really worried about not being able to get this broken pipe fixed. He said he would call me later. He did. I was a bit overwhelmed, but he said the jeter would cost me extra money and now he thought it might break the pipe so he was going to have to dig. Maybe he would need my bf to build that ramp I offered, but he wasn't sure. He called back and said the price of my repair was now going to be $2000 more than my quote. I was panic striken at that point.
He arrived the next morning- he couldn't get the machine in my yard with his method-which never seemed feasible to me anyway. He then said maybe he could build a gravel ramp, but instead of doing that, he tried to pull a solid concrete wall down. The wall moved pulling the attached sidewalk with it. The side walk ran next to my garage at mid height. When he yanked the sidewalk, with me standing on it, it moved and hit the gargage tearing a hole in it. oops, noooow he will get gravel for a ramp-which worked. I later learned it wasn't just a hole in the side, it moved the whole garage. I learned on a rainy day, I had a full waterfall in the middle and rear of the garage and all my stored items were ruined. They finished the sewer line-but I later learned from the health dept that they were supposed to pump the sewage water, the pipe repair was long enough to need a permit and inspection-which Ron said wasn't necessary- and they sent a rude man out to inspect the damage. He too said they NEVER PUMP sewage water away (health dept said it is the law). I later sent my estimates as rude man instructed, but no response. I eventually had to look up the owners home address and drop off my letters. He responded, but they still fixed any damages. Estimates for the repairs were about $25,000 and that's not counting my ruined back yard, sick dog from baterial infection, personal items destroyed, and loss of my garage use. Very disgusted with this company. This did force me to do some research and after reading up on plumbing regulations, I don't think they even fixed the pipe correctly. I have more sinking land, and they left the old broken sewer pipe in the yard. I have also learned there were many alternative that wouldn't have required that machine sitting in that higher tier- and possibly could have save me a whole lot of damage.

The worst service I have ever had, plumbing guy was so unprofessional. It was hard to communicate with him. They left my bathroom dirty. Just left without cleaning and didn't even say they were leaving. I had to take pictures as a evidence so I can get the compensation. Would never recommend

Incredibly slow to respond.  Called me twice to schedule when they already had my repair scheduled then pushed it out another week because they couldn't dig a hole.  Absolutely ridiculous.

Needed someone to fix a tiny gas leak found almost by accident. Utility had been shut off to be safe.

First estimate from a different company (with way too much advertising) gave enormous estimates, $1700 (one leak fix), $2500 (two leak fix), and $3800 (entire piping replacement, not including repairing the ceiling that would have to be ripped out).

Had gas plumbing fixed by Dauenhauer. They have a flat rate for weekend or evening work $95, and $150 per hour per tech plus parts in case we need an extra set of eyes, as I was warned before the plumber got here. I made sure he knew that if it started to take a long time I'd send them away as it was getting late.

Did not have one part so had to drive back to store and came back with second guy he hadn't mentioned. They did the sensible cut-off of pipes we don't use, and isolated the leak as being from an elbow near the heater. Finished in 2.5 hours (in at 9PM, out at 11:30PM). The whole thing was $569. Probably there's someone out there who could do it more cheaply and without an extra pair of eyes, but it's winter and the heat was out.

Main guy was courteous, explained as he went, figured out what to do very quickly. Second guy may have just helped everything go faster, not sure. Everyone else I'd called was booked out three weeks, (or booked out three days and gave me insanely high estimates listed above).

Always get another estimate--

I went in to our basement this morning and discovered our water heater had a leak. I called Dauenhauer around 8:10 AM and they had a technician at my house before 9:00. Tony was polite and thorough in describing our options and the associated costs. Once we determined the appropriate approach, he went to the warehouse retrieved the correct water heater and had the install completed before Noon.  We've used Dauenhauer for many years to address our plumbing needs and again they have come through for us in a highly satisfactory fashion.

Used these guys a few times along with some other bad plumbers. They seemed professional  and took care of the sewer backups. But...se had to keep calling them every couple of months, sometimes less. At over $200 per visit, it added up quickly and we regularly had sewage in our house. We ended up calling a good plumber eho actually fixed the issue rather than treaing the symptoms. We could have saved  a ton of money and time in the first place with a different plumber. The new guy charged about $150 and cured us of sewage backups!

Adam M. was great. He explained the who, what, where and why the leak occurred and was able to repair the issue. Since this issue was 99% going to happen in our other bathrooms, we asked if could fix the plumbing in our other bathrooms. He was able to do so and did so successfully. He also answered my many questions regarding plumbing in general and gave great recommendations. He was polite, clean, courteous and did not smell (like cigarettes, cats or funk/musty). I would definitely recommend Dauenhauer. Adam M. is a great representation of the company and I am very pleased.

I would NOT recommend Dauenhauer Plumbing. They sent out inexperienced workers who not only didn't do the job correctly, they knicked our electrical service line while digging up our yard.  DESTROYED our landscaping. They didn't stop the work at the time as they should have and a month later, the electricity went out at our house. $880 later and they have refused to acknowledge their mistake.  Their customer service has been poor in responding to our concerns as well.  Now, we have another water leak! Not calling Dauenhauer again.

Wow! My parents had a flooding emergency Thursday night around 9:00 PM. As probably a given, they panicked and tried to call other plumbers to see if they would to come out and fix the issue at that late time and had no luck. They called me and I called Dauenhaur Plumbing. First, I spoke with the nicest dispatch person I've ever talked to. She was professional and gave us detail in regards to the service call and the precautions they take. They asked me specific questions about whether or not anyone in the house had left the country or had a fever. The answers were no. She gave me a six hour window when the plumber was able to come to the house. The plumber called 30 minutes later, arrived at the house by 10, fixed the issue by 11 & was out by 11:30. Very professional service. Will definitely use again!

First off, let me say that these guys are really professional and know what there doing....and they did a great job.    The only reason they didn't get 5 stars is that they are frickin expensive.   We bought a condo that the kitchen sink was slow draining.  I called them out to check out the problem and they ended up snaking the drain, and clearing it.   When the bill came, it was $189, which I was told was a flat rate for the work.    Holy crap!!!   We lived in the NYC area and thought our plumber was expensive at $125 per hour.  He should move to Louisville if he really wants to get rich.

Thank you for helping us out in our time of need. Call at 9 am was on job by 1100! Originally was told would be between 12 -5pm was surprised when they called and asked if they could come early. Thank you so much , Frank was wonderful , will definitely use again!