Pain in the Pipe Plumbing

If I could I give a 0 star review I would. This company is contracted by Lowe's. I purchased a hot water heater through Lowe's and they called to schedule the install. They came out, did the install, but the valve to have water flowing to the heater was broken. So instead of calling and asking if I wanted to pay to have the valve replaced so that I could have water in my house, they left.

I called them directly and they said they don't do valve replacements and also that they didn't have time today to come back and look at anything.

How does a plumbing company leave a job unfinished like that?? So now I have to call another plumbing company to come out and replace the valve so that the hot water heater that I PAID TO BE INSTALLED is actually functioning.

I contacted Lowe's and they advised that this company is only contracted for the install. Which is FINE, but this company could have fixed the issue and I paid them separately. But they chose to take the easy way and just leave, and not finish the job.

DO NOT PURCHASE HOT WATER TANKS THROUGH LOWES- and DO NOT USE THIS COMPANY.

Awful.  They came out to install my water heater purchase from Lowes.  Lowes contracts them out, which is a horrible business decision on their part.  They I stalled the water heater, and our water pressure went down.  Also, when taking a shower, if another hot water source is turned on, it goes down to a drip.  We never had this issue before the new water heater was installed.  I called Lowes.  The owner of Pain in the Pipe, Mike, came out.  I showed him the issue with the shower. He and another man went into the garage.  They came back a minute later to say it was the water softener.  If that were the case, why is the cold water pressure okay?  He said he was 99% sure that was the problem, otherwise I need a new regulator that is very costly.  I called the water softener company to service our equipment.  I told them the issue since the water heater install.  The water softener service man went over to check the work done on the water heater, apparently they didn't open the valves leading into the house all the way.  It was as simple as that.  I wouldn't trust Pain in the Pipe to do anything.  If the owner couldn't figure that out, but suggested I need a very expensive further repair, I am perfectly aware of their scam.  Beware.  Lowes is not smart to be doing business with them either.

I hired Pain in the Pipe Plumbing to disconnect/reconnect all the sinks in my home as part of a project to install new quartz countertops. They were timely, courteous, did good work, and I felt the price was reasonable for the scope of the project. I will definitely hire them again.

This company was called to fix a problem at my home by a home warranty company. They walked in and fliped a switch and was done in less that 15 seconds. Pain inthe Pipe wanted to charge me 60 dollars for the call. When I complained to the manager Pain in the Pipe manager said that she understood and would not charge me anything for the call.. I felt bad so i gave them 20 for the call. A couple weeks later I recieved a bill for the call because Pain in the Pipe charged the Home warranty company. In my opinion this company like many Vegas companies have poor ethical practices and I would not use them if you can avoid it.

I'm seeing a lot of low rating for Pain in the Pipe and my experience with them was so far from a one star rating I was compelled to put my review up.
I live in a 10 story condo building close to the strip and the whole building is being re-piped.   It's a huge job and they are expected to be here for over a year.  To cut the cost down for us all the tenants in the building have agreed to be present and stay in their units while the work is being done.  I have to say I was a bit nervous about that only because I work in construction so I'm aware of all the chaos that goes on during a job.  Mine was the first unit that they worked on.  On the day before the work was contracted to start the owners of the company and crew came in to explain everything that was gonna happen and said if I had any questions or problems not to hesitate to let him know directly.  The next day, right on schedule, as they worked I stayed in my unit.  The work would continue for the next 3 days.  The noise was bearable, the traffic through my unit was limited and the guys working were pleasant, informative and went out of there way to make sure the experience wasn't a complete nightmare.  I've had a couple plumbing problems while they have been working on the units above me but they were taken care of immediately, one of the times being on a Sunday at 8:30pm.  These guys will be here for a year going from unit to unit giving us new plumbing and from what I have experienced, seen and heard from other tenants... so far this company has gone above and beyond.. 5 star service all the way.

Love this company! I had a hellish ordeal with a water softener a while back and Joe was super helpful and friendly! Can't say enough good stuff about this company!

Wow! Brent and  Mario came in on time, and finished the job quickly and professionally. Really a great customer service experience. I highly rate Pain in the Pipe.

Sadly this outfit was the subcontractor for a Lowe's same day water heater replacement. Scheduled arrival time at Lowe's was 6 pm. They called at 10 mins to six, and offered to do it 300$ above the Lowe's quoted price. If you have a Lowe's installed water heater, ask NOT to have Pain in the Pipe Plumbing as your subcontractor.

Joe and Marco installed a water heater. Not only did they call to arrange for an earlier appointment window,  but they also completed the installation quickly and efficiently. They were even able to trouble shoot and discover an electrical problem caused by the previous plumbing company. They also provided a temporary fix  and contacted the retailer to inform that installer sent previously created an electrical hazard and that the retailer needed to send an electrician.

After days of no hot water and another company's incompetence,  the guys from Pain in the Pipe Plumbing came through and saved the day.

Should be zero stars.  Had them out through Lowe's for a simple sink hook up and to fix a bathtub leak. They seemed really annoyed to have to come out to the far northwest...they were rude...they did the job but the second sink was delayed so they said they'd come out the next day.  The next day they said they wouldn't come out until some later time.  The jobs were simple, so what they did was OK but they weren't at all concerned or interested in coming back to finish.  Pain in the Ass Plumbing would be a more appropriate name for the company.

They were in and out fast , and the job looks terrific. I feel Gene when he fell in love with OT.
The turnaround time was as expected and the installation time was remarkable.
They tolerated the dogs who were VERY interested in all this excitement.
We will use them fir any future plumbing needs.

With my house now approaching its 10 year anniversary, I've had to repair and replace many units due to normal wear and tear or because the units that were originally installed in the house were no longer as efficient.  It's always a pleasure when technicians show up on time, complete the work on time and have great customer service skills.  They provided great service and offer competitive pricing!

This company was used by a local major home improvement store to install a water softener.  Had no problem with installation...but 2 years later pipes started to get extremely corroded and were leaking.  New, highly reputable plumber told us that sub-standard materials were used by this company when they installed.  Water coming to house had been extremely contaminated because of this for a long time without our knowledge.

If I had an option to give zero stars I would. Was quoted a 2p-6p install for a water heater. Was called at 4:30 to say they had to push back estimated time from 6p-8p. Got another call at 7:30p from tech saying he would be there by 9p. At 9:30 my husband called the tech asking what his eta was. He said he had just finished his last job. Didn't even give us a courtesy call. Absolutely the worst service I have ever received by any type of establishment. Not to mention they charge $500+ for installation.

We recently purchased a new water heater from Lowe's and this company installed it.   They arrived half an hour earlier than estimated and was done in about an hour!  They have installed other items in our house via Lowe's a few years prior.   We hired them directly to repair/replace plumbing for one of our showers.  They've been consistently professional,  prompt, and proficient!

This was the contractor that was provided through Lowe's, as I purchased a toilet, kitchen faucet, P-valves and the hoses that supply water through the p-valves to the faucet and toilet.

DONT USE THIS CONTRACTOR!  THEY ARE THIEVES!!!!

They called to say they were on their way.  I said call me when you get here.  They didn't call.  1 hour and 45 minutes later I called them, as I had not heard from them.  Apparently our tenant was home and they started the job without consulting us.  They took our valves and hoses and had them in their van.  They tried to steal our materials and not replace them.  We were charged for their labor to replace them and had to have a firm conversation with them to get the work done.

UNPROFESSIONAL!  DISHONEST!  THIEVES!  DON'T USE THEM!  I WOULD GIVE ZERO STARS IF I COULD!!!!

Zero stars. Had a 19 y/o 75 gal WH b/c my condo used to use hot water for heating. I now have an electric heat pump and the old WH is dying so I needed a run of the mill 50 gal put in. Bought a nice one at Lowe's and they use Pain in the Pipe for installation. Had to pay an extra $40 for Pain to come detail the installation. I explained that I now had a heat pump. However, they told Lowes I needed a WH powerful enough to heat my condo (I don't) and Lowes doesn't sell them anyway. I told Lowes that Pain was wrong, Lowes contacted Pain, and Pain then refused to do the job. So I am out $40. Contacted another plumber recommended by a neighbor. He agreed with me, saw no problem with the installation, and my new 50 gal Rheem-Ruud WH will go in tomorrow - for $100+ less than Lowes + Pain. So pick your plumber not your WH, and only get a WH at Lowes if you're installing it yourself.

Why isn't zero a choice! Purchased a water heater from Lowes and was told I'd have same day even early delivery, and installation. This outfit wanted 24-48 hours just to contact me to make an appointment for installation!! I had purchased the unit and installation from Lowes and was assured all the pieces were included. After hounding Lowes they told me they would be there between 4 and 6pm. Well they showed up barely at 6 and then told me there would be several up charges to bring my install up to code.  This would be my fourth water heater in my current dwelling, all have been inspected by the city etc. , they told me Lowes code was different from the City's.... lol. They were dishonest, rude and I basically got the impression that they didn't want to be working after 6pm. Shame on Lowes for having this subpar contractor. It reflects poorly on them as well!

Great Service. Recommended by Lowes for a new toilet install.  Joey and his teammate were on time and very professional (also masked-up for Covid protocols- nice!).  Did an excellent job removing the old fixture and installing the new one.  I would definitely recommend Pain in the Pipe!.  Thanks, guys!

I have an angel and his name is Joe.  He is the owner.  All I can say is this man made me cry today.  They got here this morning as promised right on time.  They immediately saw the problem even before they rang my doorbell.  Anyway, after no less than 3 1/2 hours of digging, they finally found the problem about 3-4 feet down.  I might add that the digging was done by hand with shovels due to it being so close to my foundation.  Let me start by saying that we are in the process of fixing items from a home inspection.  There wasn't many items, however, all of the items could have been very expensive.  At the same time my dishwasher went out, my dryer went out, the air conditioner decided it didn't want to cool along with many many other minor money draining things.  So a plumbing issue was the last thing I needed to add to my hemorrhaging money issues going on.   At about 1:00, my angel rings the doorbell telling me they were done.  I was expecting, due to the time, and labor that was involved, also due to my past experiences with plumbers, a bill in the area of $2000.  Imagine then being handed a bill for about 1/4 of that!!  I don't understand how this business does not have 5 stars across the board.  I will NEVER use another plumbing service again after the awesome customer service and a business owner who could have gouged me, but actually has a conscious and a heart.  Its like he said, I need to be able to look at myself in the mirror everyday. Not many business owners left like this in Vegas anymore. Thank you Joe.  You have no idea what you have done for my family today.

Steer Away!!
Sent them to attend a clogged pipe, they ended up perforating (making a hole) in the pipe, which flooded the downstairs. they just packed up their stuff and left. called them several times. No answer. Damage is such that property owner will have to file a law suit against them.
STEER AWAY!!!!

I purchased a water softener via Lowe's & Pain in the Pipe was their installer. I noticed a water leak in 3 ceiling spots a couple months later. I had a third party plumber access the damage, who advised the leak source is a pipe behind W/D that is not connected. I called to have the leak fixed as their installer was in the area/closet where the leak is & did not advise me of any issue prior to leaving installation & did not ensure no leaks were present or evident to begin after install. They refuse to complete repairs stating the home builder is to blame (home built 2005). The installer was negligent at installation & should have seen the pipe not connected & should have advised me of the issue to have the repair completed prior to using the
installed water softener. The installer installed the water softener left site without testing install to ensure no leaks would occur in future. If the installer did his due diligence and was not negligent in his install, this the repair could have been made up front and this whole water leak issue could have been avoided. Now I haven't been able to use the water softener for over 3+ months due to the property damage.

We did a bathroom remodel (just finished this week) and hired Joe and Pain in the Pipe Plumbing to do all the plumbing work - including moving the shower drain location and repairing a couple leaks we found.  The work was perfect and, perhaps as importantly, he showed up exactly when promised.  Doing the remodel was a little like putting a puzzle together in that it had to be done in a couple stages as each sub did their thing.  Joe showed up timely every time it was his turn to do work.  I highly recommend Pain the Pipe Plumbing.

Nope Jami, everyone else was correct! Their office never called me for a time after lowes called them at 1130am to get an Early afternoon appointment , lowes called right back and said expect a call. Never came. Called at 1215 and 1230, voicemail, never called me back. Finally I got a hold of her at 115pm, she says won't be there till 3 to 5pm. 5pm comes and installers haven't even picked up water heater from lowes yet.  Jordan, lowes store manager, says they are in store picking up items at 515pm and they be at my house in 10 minutes.  I live 1.6 miles away.  Finally arrived at 6:30pm.  Guy installs heater, has me sign papers and as he walks to his truck he says Lowes didn't sell you a drain pan, you won't pass your inspection.  REALLY!!  AFTER you install the water heater?!!?  So I call Lowes in the morning and they resend pain in the pipe at 330pm that day, guy knocks on door, I open it, he just points at garage door and walks back to truck.  Open door, they remove heater, install pan and replace heater.  Guy knocks on door, I open, he says It's done and walks away.  No one at Pin in the Pipe cares about YOU the customer.  And shame on LOWES for keeping this horrible contractor.

My toilet would not flush I called Pain in the Pipe Plumbing. They came out and found out that my 2 year old had stuffed a toy in the toilet.  The guys that came out were great and clean and explained everything they had to do and the cost  would be (the pricing is very affordable)......WHAT A LIFE SAVER..... YOU GUYS HAVE A CUSTOMER FOR LIFE..........................

Our water heater gave up the ghost last night.  We contracted with Lowe's to get a new heater installed today.  Pain in the Pipe showed up on time (a few minutes early, actually) and were highly professional.  Juan checked to make sure that old heater was not still under warranty and explained what they would do and how long it would take.  He showed us which parts we could reuse so that we could return unneeded parts to Lowe's for a refund.  Based on this experience, we would definitely consider Pain in the Pipe for future plumbing work.

The guys that came  to our house are not experienced plumber. Came to install my new toilet and kotchen sink  but water  leaked on the base Of toilet bowl. One of the guys said it could be drain. We have been using the old toilet and we did not have leak problem. They did not communicate well . II requested a new contractor from Lowes. I will definitely  not recommend pain in the pipe to my friends and family.

Lowe's contracted Pain in the Pipe Plumbing to replace my Hot Water Heater. The employees were very professional and did a great job. I will absolutely call this company in the future. Employees are a reflection of staff and management, so the whole company deserves credit. Plumbing is a very difficult job to begin with. Great company name and easy to remember too.

Sincerely,

Paul

.......................DO NOT LET THESE PEOPLE IN YOUR HOUSE......they were sent to my house from Lowes to replace water heater. before they came we had a pvc pipe break, we asked them if they could fix it and I was willing to pay for the repair, they said they could not repair, they only do installs, and this is a professional plumber company that cant to a simple pipe repair. so they said they could not do it and left...they were rude ppl and not professional at all..i will be contacting the BBB on there. I told lowes and lowes said that they were dropping them from there install list of plumbers...SO STAY AWAY FROM THEM....

Use another plumbing company! The only reason I am giving two stars is because the plumbers sent were pleasant. First plumber sent didn't know how to remove shower handle.  Said he had to bust the tile to get to the valve. To make a long story short, plumber twice never ordered the part.  No one ever calls you back to get an update on when the part will arrive.  I had to order my own parts from a plumbing supply company after waiting over a month for Pain in the Pipe to order.  Will call another company to install the part.

I used this company because the job was set up through Lowes. Their work seems to be ok and all I can do is hope that the garbage disposal doesn't have any issues.

- No professional greeting
- They left sitting water on the tile
- No call on the way to my house to let me know they were coming.

The overall experience was mediocre, but the job got done and it seems to have been done right.

Unprofessional Lowes & Pain the the Pipe Plumbing (PPP) - appropriate name.  I recently decided to get a quote to install a water softener. Lowes charged me $35. Later I an appointment was set up between 12 to 2PM Thursday with PPP).  On Thursday I did not hear from PPP so I called Lowes.  Lowes quickly gave me PPP phone number to  check on their schedule.  I called PPP and they informed me that the person to provide the quote would be at my house between 12:30 and 1PM and they would call if any delays would come up.  1:40pm rolled around and still no one from PPP and no call.  I called PPP a second time and then they told be that the technician was at another site and would be at my house within 30 min which is past the 2PM deadline. I told her that someone was supposed to be at my house no later than 1PM per their representative.  She asked me who did I talk to as it wasn't me  REALLY!  So, I cancelled the order. If Lowes & PPP are this unprofessional and unreliable would you trust them to install your water softener???