RightNOW Plumbing

I am very impressed with the professionalism of RightNOW Plumbing.  They replaced my 15 year old Noritz tank-less water heater with a new one. They were listed on the factory web site as factory authorized.  Andy Migliaccio the plumbing manager came to the house and gave me his honest evaluation and then the best options for me to choose from.  After my decision he gave me a very fair price and installed it quickly with no problems.  He is very honest, responsive and dependable.  
I highly recommend this company and thanks again Andy for doing a great job!

Yes, I added more stars. I have used RightNOW plumbing three times and I am always happy with the work. DeMarcus and Nick are excellent technicians. The work is done in a timely manner and they are knowledgeable and professional. I recommend this company with enthusiasm!

I was informed by the technician that they would need to order the part to replace inside of my water regeneration system. That was all good and agreed upon. A few days later the technician called me to inform me that he was ready to return to finish the job. Still all good. We scheduled his return for the next day and he stated he would contact me on his way to the house. I was unable to be there so my wife agreed to make herself available. Still good. Where the service went south was when the technician showed up and informed my wife that he was not able to obtain the parts because they were from another company and the technician indicated that RightNOW was not able to purchase them. Something to the effect that the original company won't let them purchase the parts. Not really certain of his bottom line excuse for not being able to obtain the parts. Knowing that we needed our water regenerating and the RightNOW technician had our system on bypass since the time  of his last visit, my wife told him to proceed. After all, they had us over a barrel and they knew it. So, along with the additional cost of a new valve, the technician did not hard wire the new valve as the previous one was. Instead he opted to ask my wife for an extension cord and informed her that we would need to hire an electrician to install an additional electrical outlet closer to the system. Mind you, nothing in the system we're moved. The new parts were installed in the exact same location as the old valve. However, instead of hard wiring our replacement valve, I guess the technician felt it was more appealing to leave 30 foot of extension cord lying on my floor and plug it in across the room. When I called to ask for my old valve so I could get it repaired, I was told that he will try to find and return it. I called a week ago and was told the old valve was located and would be returned to me. Still no word from RightNOW Plumbing as to when I will get my old valve.  I received less than professional service along with left with no choice than to accept their last minute informed upscale. Pics attached show the end result.

If you want great customer service from a plumber and you need a plumber now, look nowhere else for your plumbing needs in NOVA. This is the most respectable plumber you will find and the quality of their work is top notch. Very responsive, personable, professional and costs are very reasonable.

RightNOW Plumbing has replaced three different kinds of shower fixtures for us in an extremely timely and professional manner. In addition, they removed a jetted tub quickly and cleanly, without damage to our tile floor and the tile surround above the tub. I appreciate their creativity and flexibility as we proceed step-by-step in upgrading our baths.

I only use these guys!  1)They take the time to explain to you what is going on, which is very important to me. This is the second time I've used them, and I'm a customer for life. 2) Both times they've arrived before they said they would. 3) Both times the repairs have cost less than what my research on the internet had me believe. My original review isn't on here anymore, so I wanted to review again. I absolutely recommend calling them.

RightNOW absolutely knocked it out of the park! We had a sewer line break on Thursday, had an inspection, quote and all work completed by Sunday. The crew was on time, gave plenty of updates as work was being performed and came in at a much more reasonable price than a few other quotes that we received.

I hope to never see them again for the amount of work they did, but I would call them again in a second if/when we need more plumbing work done!

I had a terrible experience with RightNow plumbing. I called them to fix my hot water tank and they came out to give me a free estimate. They estimated that it would cost $750 to replace the disconnect box, which is a $17 part at Home Depot that takes about 5-20 minutes to replace. When I told them that their estimate was too high and that I could only afford $300, they countered with $600.

After declining their estimate, the representative said that I owed them $150 for the visit. I was confused as they advertised a free estimate (see screenshot of their website) and threatened to have his tech stay at my residence until I paid. I informed him that if he stayed my residence, I would call the sheriff. He then threatened to file a mechanics lien against my house and ruin my credit.

I recorded the phone call for evidence. They later sent me a demand letter with a mock mechanics lien that had been notarized by the owners wife.

This company is a scam and I do not recommend them.

Recording of the phone call here on google drive:
drive.google.com/file/d/…

Right Now Plumbing rocks!!! Andy came out to replace my hose bib that popped off and cracked the water wipe during the awful storms we had this winter. He was super professional: even insisting on wearing booties in my home, after I told him it was not necessary!!! SO POLITE. SO EFFICIENT. Thanks so much, Right Now!!!

Andy communicated his arrival and showed up as requested.  Very professional and arrived with mask and gloves.  He found our hot water problem in just a few minutes and didn't need any parts to resolve our issue.  Andy had previously installed our tank-less water heater and we have always been 100% satisfied.

I cannot stress enough why you SHOULD NOT hire Right Now Plumbing.  Although they came highly recommended, our experience was BAD from the beginning.  We had a collapsed sewer pipe that needed to be replaced.  On Wednesday June 2, ** from Right Now visited our home and gave us quote of $14000.00!!! (high, I know) and a start date of Tuesday June 8.  On the morning of June 8, we received a call from them stating the city permit was not ready and they couldn't start the work. We know the people in the permit office and when we called to check, they stated that the permit WAS ready and just needed to paid for and picked up by the plumber.  At approximately 10 am, the permit was paid for and emailed to Right Now Plumbing.  We were then told, because of THEIR neglect, that the work would NOT begin that day as promised. They then proceeded to tell us that due to the possibility of rain, the work would not begin until the following week. It did not rain until Friday ( this is now 11 full days with no plumbing in our house)  At one point, we called another plumber who said they could start work immediately at a lower cost, but the fine print in the contract with Right Now stated the $6800 deposit we gave them was NOT REFUNDABLE!!! We continued to wait.  The contractor showed up late morning on June 14th to begin work. They dug the ditch , pulled the damaged pipe and replaced with PVC all in that day, but then said the city inspector CANCELED and they would have to leave their equipment there overnight and we may see additional charges because of that.  Once again, a LIE!!! The city of Fredericksburg NEVER inspects (or schedules inspections)  the same day!! NEVER!!   The inspector showed up the next day and left an INSPECTION FAILED sticker due to the fact that NO PLUMBERS were there to meet him. We were then told the pipe would need to be replaced to the main ( MORE MONEY). They came back on Thursday the 17th and proceeded to tear up the sidewalk and the CURB AND GUTTER ( they were NOT supposed to touch the curb and gutter) They proceeded to leave their equipment there until Friday June 18th.  The also left the ditch open, with no safety barrier. We had to install our own orange safety fencing around the ditch.  All this time and we have heard nothing from Right Now. We have not seen a representative from RIGHT NOW at our residence.  NOTHING!!!! In the meantime, we receive a call stating our invoice will INCREASE and we need to pay in full or have a lien placed on our property!  UNPROFESSIONAL and SUBSTANDARD. From start to finish, Right Now Plumbing is an inferior plumbing company and you should look elsewhere. ZERO STARS !!!!!

DO NOT USE THIS COMPANY.  They say free estimates but charge you $75 just to come to your house.  Manager very rude and inconsiderate.

They overcharge for any service calls and the first guy came out messed up our faucet. Their technician didn't know what they were doing and actually was trying to get on the phone with the water heater distributor to do a diagnostics with them through the phone. The nice thing is when I called them that my shower was broken because they mess it up, they send someone to come and fix it. They than quoted me $500+ which I have the quote here to fix a delta cartridge behind my faucet which only cost $50 buck at Lowes and a plumber quoted me today from another company $150 to fix including parts. They said it was super easy as all you do is switch off the water and swap it out. They tried to charge me $2000 to get a filter that I can't actually use because it was meant for City water. This company care nothing about you and all they care about is trying to get their money. Horrible and do not use.

RightNOW is awesome! We called a bunch of other places when our pipes burst at 10pm on a Saturday and they were the only ones who would come out and help us. We've since used them to replace our water heater, cap off a gas line and fix some other leaky pipes. They have been awesome to work with every time, super reasonable rates (including telling us how we could save money) and have always been available when we needed them. I recommend them to everyone!

I have used several other plumbers over the last few years with no favorites.  

I called and talked with a real person.  I needed a new toilet.  Once I picked up the toilet, they sent someone out.  They installed the toilet in a professional manner and was very neat in their work.  

I was more than pleased  and now have a new favorite plumber.  They will be my first call next time.  Thanks Dan and Brian!!!

My sewer line backed up. Disaster. The second time this has happened. The first time was roots on the county side, over two years ago. I called Stafford County so they could verify that the problem was on my property and not the county side. The technician came out within the hour and determined that the blockage was on my property because the clean out was dry. I don't know anything about plumbing, and it sounded logical.

I called several plumbers before I found one that would come out (not RightNOW).  He cleared the blockage (roots) for $427 and told me I would need my sewer line replaced, with no visual assessment (as far as I know) of my sewer line. The estimate he gave me to replace the sewer line was just under $5,000.  

A few days later, I filled out the form on Angie's List to get a second estimate for the sewer line replacement and RightNOW Plumbing called me less than five minutes after I submitted my request!  They sent out Nelson and David that afternoon to conduct an assessment.  After sending a camera through my sewer line and the county sewer line, Nelson and David quickly determined that the roots (not 100% cleared) were on the county side. They also discovered a belly in the county sewer line that needed to be fixed and marked the spot with paint.

I called the county and they sent out another team, with a camera, who verified what Nelson and David told me. I am now on their list to get the sewer line fixed, at no charge to me.

I cannot emphasize how grateful I am to RightNOW Plumbing. They charged me $0 and saved me $5,000. I am recommending them to everyone I know, and will absolutely use them in the future, for any and all
Plumbing needs. I HIGHLY recommend RightNOW Plumbing!  They are very responsive, use the latest technology and are honest!!

Johno just left my home after repairing my tankless electric water heater.  I can't thank Johno enough for the great work he has done. RightNOW was very responsive when my water heater stopped working and came out to assess the problem on the same day. Johno ran tests and contacted the manufacturer to confirm his assessment of the issue. He provided a work around until the part could be shipped so I would be able to have hot water when needed.  This was an extra step I wasn't expecting, and while I recognize had the problem been different, it may not have been possible, I really appreciated that Johno sympathized with the prospect of cold showers in January. When the part came in, Johno installed it and I couldn't be happier with the kind service, showing up when he told me he would, and the explanation of the issue and a couple ways to remedy it. He took the time to explain the work and the cost and offered solutions for the future.  He installed additional parts to help me maintain the system in the future- not something one would expect a company to provide when maintenance is a service they offer.  Johno even vacuumed and tidied up before leaving. I will recommend this company and Johno specifically to friends and family without hesitation!

I called them to come over on a Sunday as I had an unlicensed plumber cut through my gas line.  I got patched through to an answering service, they were nice enough and took down my information. I made an appointment and I had a window of 2-4PM and by 4 PMI called to leave a message to get an ETA. The answering service said they would ask to tech to call me and update me with an ETA. No call back and I called every half an hour and gave the same information and was told they would relay it to the plumber to call me back. The last time after waiting 1.5 hours with no call I told them don't bother coming out. Terrible don't call them!!! Very unresponsive and disrespectful of my weekend waiting all afternoon a a beautiful day.

We have a home warranty that outsources our plumbing needs to their contractors.  However the plumbers they use always have questionable reputations and/or poor work craftsmanship.  So we went with this company once, and now come back with any of our plumbing needs.  They're extremely knowledgeable and their work is very well done every time, while also being affordable.  You can't really pick a better plumbing company if you're looking for honest, great quality, and affordable work.  Thank you guys!!

We had RightNOW come out and give us their opinion as to why we were having issues with the loss of water when showering and pounding of air in toilet and faucets. Andy, who is their water treatment specialist, was absolutely awesome. He educated us on our system even though his company was not the original system installer. We plan to eventually switch companies and have RightNOW install a new water treatment system in our house. If you want honest people and good service with reasonable prices, look no further!

These guys are fantastic.  Called and contacted about 10 other places to replace my malfunctioning (making a loud racket from the build up in the bottom of the tank) water heater. Dealt with Brian who communicated very effectively and provided a very good price for just what I needed (50 gallon gas with expansion tank). His guys actually came out on a Sunday and replaced the water heater quickly, carefully and efficiently. Two good dudes who also answered some minor old house and new owner plumbing questions.
Just today a friend of mine said his heater started leaking yesterday and I passed along Right Now's info. He also called the originally installer's name on the old tank, and was told we can send a plumber tonight to give an estimate, but not replace it tonight. Easy choice, he went with Right now who will replace it tonight.

We needed a new water heater installed right before we headed off for vacation. Not an ideal time but we thought it would be a quick and not too expensive item to deal with. Well..... we were wrong. Just like everything these days with Covid and in the NOVA area -- much more expensive and complicated than we thought. BUT RNP came to our rescue. They were very responsive, had the best rates in the area and did the job in one day. We sought out several quotes. We would highly recommend RNP. The only reason for one less star is that I do feel all these companies are adding a NOVA charge to everything. As a military family we know what things cost per area of the country these days. We will definitely call RNP plumbing for future needs.

I give this business a 2 rating, because I feel ripped off. I had work done to replace the PRV 3/4 part. The part cost roughly $150. I was charged $375. Brian was only here LESS  then 30 minutes. So that means I was charged $225 labor for 30 minutes of work. I'm totally disgusted of these companies overcharging their clients. I strongly do not recommend this company. Buyer beware!!!

Overall, from start to finish, I was truly impressed with RightNow Plumbing. I got their referral through HomeAdvisor.com. They set up an appointment that night at 6:30-I'd been referred to them earlier since it might have prevented so much water damage. My water heater (second one) was leaking profusely from the side. I was told by another company that morning I needed a replacement. Since that company was unavailable until the next morning and it was already 24-hours, I told Right Now Plumbing that I needed a replacement water heater. Justin was very professional, courteous, and truthful about costs and what needed to be done. He asked me if I needed a water remediation company and asked me if I wanted a consultant to to come during the replacement appointment for a free consult, which was wonderful since I didn't know offhand of any other than Servicemaster--who seems pricey unless you have insurance coverage. In short, Justin was truly good-natured and professional and asked me if the other company brought a pan to prevent from further leakage and about some other factor that was now mandatory. He was perfectly respectful and non-snarky about everything, showing me what I needed to know about the new water heater and even offered to write down on each item with a Sharpie when each part should be replaced when i joked I probably won't be able to remember the timelines. This was all done at around 6:30-8:30. The coordination between the two companies (and Drying Tech of PWC) was incredible. I appreciated how quickly and efficiently he worked. He made it a point to personally show me the various parts and handed the manuals to me. I'd definitely recommend them and will probably call them again for future work. As I said I needed to turn on main water valve, he said he'd already done so: I know you already had a lot to deal with. So far everything seems to be working okay. Very polite and professional--how it should be.

On the plus side, they honored a price they gave to me 6 months prior to install a tankless heater, water softener and reroute some pipes for the bower remodel.

On the negative side, the installation has made it a challenge to get to some furnace filters. The salt container was set right in front of the furnace and when even partially fully with 4-6 bags is difficult to move.  The water softener could have been installed elsewhere. The install for the pipe coming from the ceiling for the overhead shower was extremely cockeyed and when he found that the pressure control valve was bad, he was going to charge $700 for $100 part and 30min of labor.

Based on all this, I ended up having to make a cart for the salt container to move it around. I had to go in the attic to correct the poor install of the shower pipe to come straight down from the ceiling (had to by parts for it). And I negotiated the pressure value replacement  to $350 installed.

Great service. Customer service focused and quality oriented. Professional  and committed to doing it right the first time.

E. Hamilton

Horrible experience and these guys will try to steal every dime they can from you. 3 calls later and nearly $800 in charges I still have a clogged drain! They left by recommending hydro jetting for another $650! Got another vendor coming for hydro jetting for $79! They are friendly and came masked and wore shoe booties but that's the only positive from this experience.

I highly recommend this plumbing company.  I was very satisfied with their customer service, work, and price.  Kudos to Andy for his quick work correcting our draining from our washer and bathroom sink.  He was very helpful with the guidance he also provided us.  I will definitely keep this company information on my favorites as my first choice.  Best plumbing service received in a long time.