Fahnestock HVAC

We had Fahnestock install a new AC and Furnace in May 2018. Our AC went out on July 1, 2020. The refrigerant line was leaking due to a faulty connection on the copper line during the installation. They fixed this error for free but the compressor went bad as well. This was apparently unrelated to refrigerant leak and claimed to be from the screen on the outside unit getting too dirty in 2 years. So a $5,500 system two years ago needs a $1,300 labor repair now.

Tanner and Brad came to the house today and installed a mini-split. They showed up at 0800 and worked all day until it was done! I'm so happy with the work and so grateful for their positive attitudes and friendly/professional presence. The units themselves are so quiet and cooled off the rooms so quickly. No more hot upstairs bedrooms!! Thanks guys!

Just had a new heater/ac unit put in. They were clean, quick, professional and it works great! They saved us from our old unit flooding the basement on super short notice as well, when no other company would show up for a week.

Last year when the  furnace cleaned the Fahnestock repair man told me I needed a new inducer blower and gave a quote of $500. l decided to get another quote to see if money could be saved.  The second company told me I did not need an inducer blower I just needed to have the furnace cleaned which he did.  The noise made when the furnace came on  was gone.  This year the noise was back.  The repair man told me the furnace had not been  installed correctly.  He tighten it down and stabilized the works the best he could.  Now the noise is gone again.
The furnace works perfectly.

A name you can trust.  They have shown that the are concerned about getting to the details right to make sure the job is done correctly.

Two things happened to convince me that this isn't a company I will want to return to as a customer.

Firstly, I ended up with a bill for $300 for repair of a water heater that was under warranty that Fahnestock installed last year.  The repair-visit charges were not explained to me up front and I was surprised with a larger bill than expected at the end of the visit.  (I expected nothing for an item under warranty.)  When I complained, the bill was reduced by one labor hour and I was promised a refund.  It arrived well over a month later.

Here is the kicker.  I am female,  I met the plumber on my own.  I paid the bill with a check with my name on it.  I complained about the charges myself.  The refund check was made out in my husband's name and sent to him.  Hello Fahnestock, it's the 21st century.  Women pay bills too!  

I prefer fair, nonsexist companies.

Fahnestock HVAC came through for me again.  When my tenant called on a Saturday morning with a plumbing emergency, Fahnestock came to the rescue right away.  I wold highly recommend this company.

Used Fahrenstock when our house was built 18 years ago. A wiring error on their part caused problems for Playmonths until it was discovered 6 months later during a seasonal check up.
Fast forward to now. The house has 2 HVAC systems and both were showing their age. They were using large amounts of electricity, noisy, and running rough so we decided to replace them. Fahnestock had a sale going on so we thought what the heck - can't have bad luck twice - so we bought two top of the line Lennox systems. The larger 4 ton system has run ok but the 2 ton system has broken down 4 times since being installed a month ago. It displays a big red error symbol on the thermostat and shuts down. When the service tech came out the first time he said these systems were touchy. It needed to be reset and he checked it over and found nothing wrong. Next week same thing - I reset it. Week later same thing - I reset it. Today same thing. Called Fahrenstock and am waiting for the tech. Ten thousand dollars for a touchy system??
During the installation the person setting up the computer thermostat had no idea how to do it. I had to show him how to access the installer settings, connect the WiFi, and do the basic set up. His partner said he usually just pushes buttons till he gets what he wants.
Avoid this company.

Update - The service tech has been back out twice now. Last time he said the refrigerant pressure was off and adjusted it. Also that Lennox had a new circuit board that also addressed the issue. Today he came out to replace the circuit board. He did it and checked that the system would start up and left. 30 minutes later we checked upstairs and HOT air was coming out of the registers and the temp had climbed 6 degrees. Shut it down and called Fahrenstock again. To be continued.
Next chapter - the service manager (Zach) himself came out along with James, the tech. Yeah we're on a first name basis. Zach through his laptop and phone was in touch with the Lennox regional rep as they were walked through the checkout and setup of the new circuit board. Something that should have been done before being installed. They did it, fired it up AND error message after red critical error message came up and the system shutdown. Lennox had given them the settings for a different model.
After that mistake was fixed the system put out cool air and stayed running.
It's 3 weeks later now and no new problems. Temps have hit 100 plus and both systems are doing good.
I have to give Fahrenstock credit for staying with it. Thanks to James and Zach for their persistence.
Suggestion? Get your people properly trained on new systems BEFORE they come out to install or service them.
After all this I would still recommend Fahrenstock to others but Lennox - ?

I'm an easy-going guy and not hard to get along with. I give most everyone the benefit of the doubt, but expect to be treated fairly and with respect and common courtesy. I called for service on a Wednesday because I couldn't get my regular A/C tech to clean my unit. I specifically asked for a cleaning of my unit as well as to check to see why it was short-cycling. The cleaning was more important to me. The Fahnestock representative told me they would come out the following Monday Afternoon. I received a call from their office slightly after 4 P.M. on Monday and they advised me that they could not do a 'spring service' and clean my unit, that they would have to schedule another service call for that but they still wanted to come out and check to see why I was getting a 'no cool' whatever that means. Whoever I spoke with was rude to me and cut me off. I tried to tell her I specifically needed a cleaning and she told me that she wasn't going to argue with me and then rudely asked me 'do you want us to come out or not?' I am getting cold air, it just shuts on and off repeatedly. I am sure it's because the unit needs cleaned. I don't understand why they didn't listen to begin with and why the office help had to be so rude. I was only trying to give them my business and they treated me poorly. I can't do business with them for this reason, so I cancelled the service call. I would not recommend this company to anyone.

We have only been in our new home a few months.  Michael came out today to service our heater and was gracious enough to take the time to explain the unit to me.  Every home and unit is different and I appreciate him taking the extra time to show us the how different this unit is.  J Hunter

RUN! RUN SO FAR AWAY FROM THIS USELESS COMPANY!!! I called back in August to have someone come out and fix my A/C unit. One, they never said/mentioned/brought up any kind of fee to have someone come out. Where as two other companies I had called were transparent and let me know it would cost to have someone come out. FAHNESTOCK, SAID NOTHING! Anyway, they came out on august 4th saw what was wrong and told me they would have to order a special part. They said it would take like 3-5 days to get it in, and they were gonna charge me $400 less than what one company was wanting to charge so I was so happy with them! Welp, I called and called and called and called and called and called and they kept telling me the special part was on back order and it would take a few more days! They were never honest and transparent and kept making up excuses, so 3 weeks of being inside my house in the basement where the temperature was a cool 90°~ I had had enough and reached out to this super cool guy on Angie's List and it took him 2 days to come out and fix my A/C and he charged me HALF of what Fahnestock was trying to charge me. Oh and btw Fahnestock has never gotten back to me about the part. Fahnestock sucks and should be ashamed of themselves and can suck it.

Our blower motor went out on our heat pump so we called Fahnestock. They offered up multiple options, provided recommendations and we ultimately replaced the heat pump and air conditioner (old heat pump was almost 30 years old).

A few hours after the installation team finished up (on a Friday), our water heater started leaking. We called Fahnestock back and Manny and Craig assessed the situation. They finished up replacing the new water heater around 9pm. That is what great customer is all about. Both gentlemen sacrificed time with their families so that my family wouldn't have to go without water. I greatly appreciate their sacrifice!

We called to get the cost of a standard 50 gallon water heater and have it installed.  The cost of a 50 gallon no-name tank was a little more than $1000 plus $400 for installation.  Shocked at the cost, they did say they could install one that we purchased at Lowes ($320) for $400.

Past experience from other plumbing companies have been able to install tanks that are pre-drained of any residual water in 60 to 90 minutes.  Fahnestock took 4 hours plus the area was left quite filthy.  

When the bill arrived it was for $500 not $400, big shock.  We really thought Fahnestock was a better company than that but apparently not.  We will not be using Fahnestock in the future.

Worst company ever very incompetent and try to sell you parts that are not needed.

Couldn't ask for a better experience. Ron was fast, knowledgeable, friendly, polite, my dogs newest best friend. Repairs done right.

We have had their service agreement for years and been pleased with the service and technicians. They seem to get us on the schedule quickly and show up on time which is such a change from most local companies.

As their head line reads, let me correct something. They are not family owned. They do not have 25 ready to go service employees. They have 1 electrical service tech and he is not available 24 hours.
The only thing they have good going for them is a well trained HVAC supervisor, and dispatch team.