I needed a replacement water heater the same day, and called a few plumbers for estimates. At Brown's, I spoke with Chris (Brown) who was knowledgeable and personable. The price he quoted was right in line, or a little bit less than the others I called (and a LOT less than a family member just paid another company). Being a busy day, Chris came out with his technician so I had the chance to meet him. I had called at 8am, and they were here, done and gone by 11:30am. I especially liked that they called shortly before coming just to let me know they were on their way. They worked neatly and cleaned up after themselves. Based on this experience, Brown's will be my first call the next time I need a plumber.