It pains me to write a sub-par review, but honesty is what keeps Yelp the authroity that it is, right? I reached out to Paul in late September regarding installing a ceiling fan in my son's room. By early October, we were ready to schedule and get the job done. When they arrived and began working, they discovered that the ceiling fan I had purchased on a garage sale site would not work for the space. Bummed out with a hole in the ceiling, a guy in the attic, and no ceiling fan, Paul recommended that he would buy me a ceiling fan and install it the next day if that worked for me. Perfect! We were still moving in, and things were hectic enough! He texted me a photo of the fan he found that met our specifications, I agreed, and he bought it. He just included the sale price in with my overall fee to him. He and his assistant came out the next day and completed the installation.
Cut to mid-November. All of the sudden, the ceiling fan and lights stopped working, and we couldn't figure out why. I texted Paul, refreshing his memory of the installation job, and told him that everything stopped working, and could he please give me a call or text after a set time that business day, when I'd be available. He immediately responded yes. I didn't receive a call or text. The next business day I texted him again, letting him know that I would be available all day for a phone call. I did not receive one. The next evening, we were putting things up in the attic, and suddenly my son's fan and light came on. We just bumped the wire they installed in October that had a loose connection. So my husband was able to fix it right then. So the next business day, a full four days after I contacted Paul, I told him not to bother texting me, because my husband was able to fix the ceiling fan situation.
Look, I know people are busy. That's why I give them the benefit of the doubt. But when you immediately respond, but then ghost me after you find out that I need you to fix your work, and therefore it won't be a moneymaker for you, that's just poor customer service.