Pritt Electric Inc

I called out Pritt Electric to repair outage of post lamp.
They charged $125 to replace circuit.  This did not work.  I called back and got a quote for $325 to replace wire.  When I asked about the initial fee (which I did not need) the customer service rep was very nasty.  I asked to speak with the owner and never received a call back.

I will never call them again for service

Terrible service. No response and poor communication. I would not recommend them for anything.

I WILL NEVER EVER DO BUSINESS WITH PRITT ELECTRIC AGAIN. DO NOT WASTE YOUR TIME OR MONEY WITH THIS PATHETIC COMPANY. They are extremely unprofessional, rude, lack professional tact, and have absolutely zero understanding of customer service. I received multiple estimates on a project I'm working on in my basement, and decided to give Pritt Electric a chance because they were used during the construct of my home. I attempted to make an appointment with the field person who conducted my estimate, but was directed to contact the office because they have full visibility to the calendar of appointments. I complied. I called the office on Wednesday 08/03/2016 and was offered a Friday appointment with an installer on a very tight schedule, but they assured me next Wednesday 08/10/2016 had wide availability. And the field representative I worked with would be assigned the job. Tuesday 08/09/2016 at 3:00pm, Pritt Electrical called me to cancel my appointment at the absolute very last minute. I call back to ask why, they said the field representative made an appointment in the field that conflicts with my scheduled appointment (made a week in advance) and I need to reschedule at a convenient time for them. Wait a minute. I thought field representatives aren't allowed to make appointments in the field and all appointments must be scheduled with the front office? Not only did the office manager care less about honoring their commitment with me (that we agreed to a week ago), she (Dorinda, the owner's girlfriend with zero business acumen) made no attempt to rectify the situation or accommodate me for my inconvenience. After 10 minutes of her disrespectful attitude and inability to offer a solution or connect me with an actual manager, I transferred her to the dial tone. Then her front desk person calls me 30 minutes later with their "best low voltage" electrician that can do the job. Out of options and other contractors that needed to adhere to the very strict time line on my project, I decide to give him a shot against my better judgement. He arrives 30 minutes late and with the owner's daughter Jennifer. 2 hours into the job and several encountered problems later, he quits on the spot!! He also drives off and leaves Jennifer at my house without saying a word. She doesn't tell me anything at all! The colleagues that she called to pick her up felt so bad, they finally explained what happened and apologized profusely! I'm expecting Jennifer to call the owner and make provisions to make everything right. Nope! Her only advice was to "call the office." No contact information to a decision maker, no proactive attempts to resolve the situation, no apology, nothing. Thankfully, one of the gentlemen who arrived to retrieve her provided me the owner's phone number. But to no avail. I called Gill Pritt (Owner of Pritt Electric 317-281-5910) and he proceeds to tell me it isn't his fault, he had to fire 10 people, and he didn't do this and what do I expect him to do. Unbelievable. Every time I tried to offer a suggestion, he talked over me and he played the victim the entire time on the phone. Then he began to use inappropriate language, insult me, and threaten to sue me. For what, patronizing your poor excuse of a business. DO NOT EVER DO BUSINESS WITH THIS COMPANY OR PERSON. Now I have to scramble to find a REPUTABLE company at the last minute.