Mister Sparky® of Indianapolis

I just want to gives a huge thanks to this company, I had called another ( Frye ) and explained my issue they said they couldn't come until next day... I suspected my issues were serious and decided to give MR SPARKY a call. They came same day, did a thorough inspection and although the news was not good (it was a serious fire hazard ) this morning they were here on time and completed the job. The technician Matt R. and his partner were professional, friendly, knowledgeable and went beyond to make sure my family will be safe from here on. Would recommend them to anyone without hesitation!

After paying close to $6000 for an electrical overhaul, and spending an entire day with the electricians, we found our pool motor continuing to "trip" which would get the motor hot and then turn the motor for the pool off. We called Mister Sparky to let them know so they could come back out to trouble shoot and fix the issue upon which time the woman (Roxanne) answering the call was impersonal, patronizing, rude, not empathetic and extremely not helpful. She said they could come out in 2 weeks!! Evidently, their work is not guaranteed to be right, right away like they have on their website. Because of the internal non-caring woman who answered the phone (the voice of your company), we gave them 1 star. Also based on the work (after close to $6000) not being correct and them not interested in fixing it right away.
Having said this, the electrician, Eddie, was professional, thoughtful, and cared about the work being done right. He would want to know something hasn't worked so he could fix it.  Update...they bumped our appointment to the 17th from the 13th as well, after being told we were "solid" for the 13th when asking if they could please come sooner.

We called, and booked our time after stating our needs. We arranged our lives to be here. Only one  hour to service we got a call that they don't work on fixtures/lamps. No respect for our time, after verifying that they work on lamps.

Frustrating customer service. I called to request the price for replacing an existing overhead fixture.

Mister Sparky kept me on the line for almost 10 minutes collecting all of my information.  Then finally let me know that they dont give prices over the phone and I could pay them $49 to have someone come out and quote me.

They might've got my business if they could have managed to be a bit more forthcoming.  Super thumbs sideways, Mister Sparky.

I have just spent over an hour trying to get an appointment for them to come fix their shoddy work.  So much for the 24/7 service.  There wasn't even a manager available to speak with me at 6p.  

I spent nearly $800 for two junction boxes to be installed (and that was less the coupon offered online).  Originally, had the installation of ceiling fans included, but that would have driven my bill up but over $200 for each ceiling fan -- at that rate, we can manage.  Anyway, we installed the first ceiling fan, worked great.  Installed another ceiling fan, the first one stopped working.  The electrician piggy-backed the junction boxes.  I did not pay that kind of money for a short cut. When paying that kind of money, it should have been done perfectly the 1st time.  

The first time I called, I was assured that they could "work us in." So they call center put in an appointment a couple weeks out in order to request with the local dispatchers to move the appointment up.  Get a call back in the morning, nope, appointments but they can put us on "stand-by." -- so they LIED about working us in.  No managers available.  No appointments for like 2 weeks.  Call center - "Peter" is very ineffective as well -- he cannot even reach his own managers.

Feeling like their "Emergency Service" is a FALLACY as well since no one is available.

Our dryer started to pop the circuit breaker every time the heat began.  We assumed it was a problem with the heating element and called a repairman.  He examined the appliance and told us the problem was probably the breaker.

Since we were in a bit of a hurry and couldn't get our normal electrician for over a week, we scheduled an appointment with Mr. Sparky.  The day of the appointment, we received a call that they'd double booked and couldn't make it--but they would be available on Labor Day.  I mentioned it was a holiday and we didn't expect that, but was assured it was no problem.

When the electrician arrived on Monday, he greeted us grumbling about having to be at our house on Labor Day.  He obviously was VERY unhappy about having to work that day.  He proceeded to take the panel off the wall and, after a few minutes, announced that the problem was a lightning strike that had blown out our panel.  We were puzzled, since we had a top of the line surge suppresser, but he insisted that it hadn't been installed properly.  He couldn't do the repair, but suggested we call our insurance and get a claim for what would be about $5,000 in repairs.

He assured us he would email us an estimate.  Three days later, we didn't have an estimate, but he did stop by to pick up the tools he'd left behind.  At that point he promised an estimate, again.  A week later, I attempted to contact the company directly telling them our insurance company insisted on an estimate before moving ahead.  We heard nothing.

We called another electrician.  He came and said there was nothing wrong other than a circuit breaker that needed replaced and that our panel had a lifetime warranty.  He fixed the problem in about ten minutes, marked it as covered by warranty and didn't even charge a service fee.  He also said he saw no other damage to the panel or the surge suppresser.  

So, Mister Sparky told us it would be $5,000 to fix the issue.  The issue was actually resolved for free in under fifteen minutes by a professional.  I know where we won't go again.

We needed four ceiling fans installed. Mr. Sparky was available and did the installation for us. The tech, Eduardo, arrived exactly when scheduled. He was a very nice guy, courteous and professional. He installed the fans very efficiently and quickly. They look and perform great. When done Eduardo was careful to leave no mess and even hauled away the boxes each fan was in. Price was very fair and we were completely satisfied. We will be using Mr. Sparky again in the future, and we highly recommend them.

My lights didn't work in my bathroom or 4 other rooms in my house, turns out the breaker switch wasn't on all the way so that fixed the 4 other rooms and then i just needed to have the light wiring fixed because the tech that hooked it up half assed the connection, if I'd had a real issue I would probably rate them higher but my issue was so minor it's hard to gauge how good these guys are but I was happy with it... annoyed withmyself but happy with them

Wonderful, prompt, professional, knowledgeable service. We needed lighting fixtures hung and then a small repair after that and we are very satisfied with this company. Thank you Jim!!

Called about smoke alarms not working.  The tech looked at my smoke alarm and 5 seconds later told me they were all expired and needed all new alarms.  He then proceeded to look in every single room of my house like a creeper.  I told him how many I needed but he insisted that he look himself.   Then he quoted me over $1,700 to replace 11 smoke alarms.  I called for another quote from Affordable Electric.  They quoted me $375 to replace and this included the smoke alarms.

Well, if you have a lighting issue.... don't call these guys... they "don't do lights" --- HA! Thanks for the laugh guys.

Don't use this company! This is a huge scam.  They are overpriced compared to other electricians.  They come out to review the issue and seem to find other issues that need to be done that are not necessary.  Another words working the system to make another dollar off a person.  Then they come back out and have to rework that they originally did.  Then they turn into the company that they tell will save you more on additional work.  Well they are all the same company. NO CLAIM should be sent for work that had to be redone that was done by Mr Sparky.  When you call or email someone there is no response back.  AMAZING how they stay in business with the work ethics they have.  CUSTOMER SERVICE is not there.  All they are worried about making a dollar and don't care how the customer is treated.  We spent a lot of money with this company so please look around before using this company for electric work.

I would not recommend this company. The job was not completed when the technician left. My outlets were missing screws, faceplates, and the color was mismatched. We called to ask about this and the supervisor did come out to fix the issues but not before the original technician called my husband and told him that I was a liar.  The technician, and use that term loosely, calling and confronting my husband was actually approved by the operations manager!  Extremely unprofessional in my opinion.. Job took minimal time. Took him longer to make a run to Home Depot for something he didn't have in his truck? Not a complicated fix and very expensive for the work.