YAMAZ Plumbing

Called AHS for my rental, keep in mind this is the second time we've called for the same issue with the same plumber.  Called because the tub wasn't draining.  Like the previous call, he showed up, took a look and said he would have to come back because he didn't have the correct tool.  I don't understand why you wouldn't have a tool to unclog a tub, kinda common general issue.  Nonetheless, he told my tenant he'd be back the following day.  Next day came and no call no show.  Tried calling and texting but no reply...  
second call to AHS) Called AHS to advise them of the issue and they informed me that they will send him an email requesting a senior tech go out because the original guy seemed I invested in this work order.   The next day my tenant Waited for a call from YAMAZ which never came
Third call to AHS) advised AGAIN what is happening, made initial work order, plumber shows up, no tools, said he's return filling day, never did blah blah.  Apparently While I'm on hold, they call him and lie and behold he answered their call.  I was advised to give him an hour to fix the issue, if he does not show up I they'll refer another plumber.  He then calls me and tells me that it was the fault of AHS and that they first said it wasn't covered, (BS because why would he not call us and tell us) then he says AHS advises him that the repair was covered and that he'll  follow up and call my tenant.  Of course 3 hours later no show no call
Fourth call to AHS) I am done and frustrated.  I and currently sitting on the side of the road, on hold with AHS trying to resolve this issue.  
So that's my review  How this guy is in business is beyond me.   Like all the other negative reviews, he never has the tools on hand for simple jobs, he says he'll be back the following day and doesn't show or calls.  He absolutely does not respect our time or our busy schedules.  When you set an appointment, we take it at face value, please be responsible and respectful of our time
Signed, problem still not resolved

We had a few issues through the years and AHS sent them our way. Did good job initially but lately they have  been doing the minimum required for the job. Attitude is probably due to AHS work and not normal business calling in. Will be looking into another service.

I was assigned this contractor through my insurance company American Home Shield. Spoke to someone on Nov 26. for my kitchen faucet leak. He said he would be able to come over on Nov 29 or 30.  He hasn't answered any of my calls since. I even texted on Dec 3. No reply.
Called AHS Dec. 13 to follow up with contractor. They contacted him, informed me he is on the road and will give me a call as soon as he's in office. He did not call. On Dec 22, I called insurance again to complain and finally they appointed me another contractor - D Baretto's Repair LLC. I recommend him. He came a few days after Christmas. My faucet is now fixed.

First off I am surprised at some of the low ratings but I am not here to defend Tad.  I am however going to tell you of my experiences with him through AHS.  Unfortunately but fortunately we had to  use his services on three separate jobs.  The first was a leak under one of my sinks which took him less than 20 mins and he was very professional calling me Mr. even though I told him to call me by my first name.  The second time was to fix my kitchen sink which was leaking.  He told me to call the manufacturer of the sink to get a replacement and he would install It once I received it which he did.  The part was free and I would not have known there was a lifetime warranty had he not mentioned it.  During that same visit I told him one of the bathroom showers was not working properly AND the toilet was making this screaming noise when we flushed it.  The last job was the master bathroom shower that only had hot water coming out but the actual call was for a leak coming from the bathroom toilet.  He fixed both problems and he checked the showers in the other two bathrooms and fixed them as well.

What I am trying to get at is that Tad goes beyond the call, literally, from that initial call he is so quick in fixing anything plumbing related.  Our running jokes is that I hope to not see him again but I have the utmost confidence in his work and dependability.  My wife who waited for him during the last job stated that he is a super nice guy!  Again, Yelp allows to blog your experiences and I give Tad the TSong of approval!!  I hope not to see the Man but if I do I know he will fix the problem.  Sorry the others were not so fortunate.

I was referred to Yamaz plumbing through my home warranty. They are quick and responsive.  Thee few times that I have had them come out to my home to fix things, they are always quick and proficient. Very nice and down to earth. Support a local company. They really do take care of their customers and make sure that they are happy.

This was my second time using Yamaz Plumbing through American Home Shield. The first time was to deal with a toilet that was continuously running. This time to deal with a broken garbage disposer under the kitchen sink. I have had nothing but positive experiences with Yamaz Plumbing. This time he diagnosed my 27 year old Kenmore disposer as terminal and replaced it with a new InSinkerator unit. The new unit is smaller and quieter. I'm a satisfied customer.

Needed a plumber to fix a toilet and shower. Thanks to yelp, I came across Tad! He was great! Called me back in a timely manner and was able to fit me in the next day. He would have been able to fit me in the same day but I work and my parents were exploring the island. But he fit us in the very next day, and it definitely seems as though he tries to accommate his clients and fit them in ASAP, or work around their schedule.

He called to let us know he was headed our way, which was a big plus because usually with most businesses you're left waiting in limbo for a few hours not knowing when exactly they'll come. As mentioned before, he provides professional and speedy service. I was shocked! My parents were well pleased, and so was I. I no longer have any problems with a toilet that flushes weird and all the water now comes out of the shower head instead of some coming out from the showerhead and some from the bottom faucet.

I highly recommend him and will be calling him from now on for any future problems!

Yamaz made my leak worse! They came in, banged on the clamp beneath my sink, moved it a centimeter to the right and claimed they fixed it. They didn't even test their fix and told me that the garbage disposal was installed incorrectly.

My leak got worst, I called them back and they told AHS that to fix, it will require a replacement of the garbage disposal. AHS calls back and says that our warranty does not cover that service and quoted me $300 if he were to fix it.

Why didn't they report back to AHS at the time of the service? Sears did when my fridge broke down. I didn't follow proper procedures; I think they are just too lazy to drive all the way up from Honolulu to Kailua.  

Forget AHS! Forget Yamaz!

I am also going to switch my insurance and get this done myself.

If I could I'd give a negative star for this company, unfortunately for me, they are contracted through my home warranty company American Home Shield. They came to replace a section of plumbing after what took over a week to get them to come out. 2 weeks later when we were still having problems, he came out & called to tell me he 'didn't have the needed fittings with him to correct something that he had overlooked and that he'd be back the next day' (a Friday). I contacted my Home Warranty company to find out why they never showed up or returned my calls to complete the work & he fed a bunch of B.S. to the company stating that there was 'a hole in the new pipe he replaced' the pipe he replaced was all of roughly a 2 inch elbow... He also stated that the spout he stole from my home was left on the counter. It was not, he took it... He had the company tell me that the job he didn't complete correctly the first time was now going to cost me $150 to complete & being that he's the technician, they are standing by him, because he's the professional, never mind I still have a leak that he didn't fix & no spout in that bathroom... So lucky me, everyone in the house has to use my shower... He never gave an invoice either. If you want the job done right and done right the first time, by PROFESSIONALS, do NOT use this company...

Professional fast service. I recommend YAMAZ plumbing and will call on them for future plumbing needs.

The only reason why we even had an appointment with Yamaz was because of our home owners warranty listed this business. $75 service fee paid to get only 1 of 2 leaks fixed wtf?!. Prior to this, I had called and followed up to confirm with the plumber addressing what needed to be done, it was clear that I mentioned the bathroom sink had a leak and the shower hot water.

He only operates Monday thru Friday, very inconvenient for my work schedule but our property manager was nice enough to get the keys to our place and let the plumber in.

Basically the problem needing fixing didn't get fixed because Tad the owner told my husband that our warranty doesn't cover that service and quoted him $120 if he wanted to fix it...Screw that! My husband ended up searching how to fix it and bought the parts at Lowes for $30 and was able to repair the leak himself

Nothing but time and money wasted from Yamaz! Never again!

Used AHS for plumbing services. Took a week to get in touch with him. He came and didn't even fix the faucet correctly, didn't double check his work (we had taken his word that he fixed it). Then it took over a week to get in touch with him again. Left several voicemails. Then he finally came back today and the faucet IS STILL NOT FIXED. Tried calling and no answer (again). Very annoyed. Would not recommend to anyone.

Yamaz could not fix the leaks in my faucets, he had also made my toilet leak worse.  I paid a home owners warranty that allow us to request for Yamaz to return for a second repair; however, they were not only irresponsive and a no-show, but also lied about our plumbing issue with our home owners warranty company.  I've had Yamaz plumbing serviced our home for a total of 3 times, all problems reoccurred.  The owner may seem very personable and brings his son as his apprentice but our experience tells me they like to pick jobs and give push-backs.  Unreliable and unprofessional.

AHS uses this company so beware. I placed an order through AHS's website and it said this company was going to contact me. He never did. I contacted him and he said will you be home in the next hour and I said yes. Based on that conversation I'm expecting him to show up. He never showed up. I called twice and he never returned my calls. I then call AHS and they get him on the phone and he lied to them saying he wasn't even going to make it to my house. If he was up front with me and honest then I would have gotten someone to fix my problem but because he wasn't I couldn't get a plumber until a Monday because this happened on a Friday. Thanks YAmaz.

My mom has had problems with her bathroom drain clogging for a while now and I did NOT want her to call Roto Rooter because I heard about how much they charge for such simple services.  So we called Yamaz Plumbing and not only did they arrive the next day, they were on time, professional and got the job done quickly!  She was amazed!  And, they charged her a reasonable price. They do quality work and were so professional, we will definitely be calling them again for all our plumbing needs.  We love Tad!

Also was a victim of this guy through American Home Shield. Did absolutely nothing while he was here, said They will just replace it because I don't have the parts and then ghosted both American Home Shield and us. Now that water heater leak cause damage and flooding in our lower house. Don't ever use this company for anything.

Absolutely terrible. He came to my house the first time and didn't bring the parts he needed so told me to call him later to reschedule. I called again to reschedule and he was a no call-no show.

Find someone else to do your plumbing. This guy is terrible. It's a wonder how he is still open with business practices like that.

Came out for my garbage disposal through AHS. Made my appointment quickly and showed up on time. Changed out my disposal in 10 minutes. Awesome service and obviously knows what he's doing due to the quickness! Mahalo nui loa.

I have AHS as well and I called AHS to schedule all my plumbing needs...I called Tad right away - and called him again to schedule- tip for you AHS subscribers, call the vendor right away and continue to call until you get a live person to answer! Anyway Tad came the next day and fixed everything efficiently!

We had AHS and Tad came out to look at a water tube on our fridge. He let us know that it wasn't covered, but was nice enough to actually tell me that we could probably fix it ourselves and how to do it. Since that was such a great customer service gesture, when our toilet was leaking a couple weeks ago I called him on a Monday. He agreed to come out on Friday after another appointment and asked me to e-mail him the details and our address. I e-mailed him, but didn't hear anything back about what time he would be coming. I called him and left him a message since I didn't receive an e-mail by early Friday morning, but he never called me back either. After such a great first impression/experience with him, I was really disappointed with the second.

The communication with this company is terrible. This is the contractor that American Home Shield contracts with and they called once when I was in a meeting. I left 3 voicemails within a week and no call back. I called AHS and they're like he said he called you yesterday and you didn't answer That was a big FAT LIE. Ended up showing up fix what needed to be fixed, but then after one issue being fixed there was another that they caused. They came by with zero supplies looked at it said they didn't know what to do and left and said they would be in touch. That was almost A MONTH ago. I ended up fixing it MYSELF. You're telling me that a licensed contractor couldn't figure out how to fix something that I fixed myself. UNREAL.

AHS victim. DO NOT USE THIS COMPANY. He came out once, didn't fix the leak, and then ghosted me. Only answered the phone when I called from a different number. This is a scam.

This guy claimed the leak came from somewhere when it was actually from the pipes themselves. I used him thru AHS and much like everyone else here, he sucked ass. Super lazy, you'll know what I'm talking about when you see him.

Love Yamaz!
We use AHS which is how we found Yamaz but even if we didn't have AHS I'd still use them. They are responsive, show up on time, friendly and get the job done quickly. I have been very happy with all of the plumbers they've sent out and we have 3 properties (rentals) that tend to have lots of issues. In fact, we like them so much that if we put in an AHS request and it doesn't get directed automatically to Yamaz I call and ask AHS to re-assign it to them.

Unlike the negative reviews left here I had an amazing experience with YAMAZ. My call was dispatched through American Home Sheild because of the constant re-scheduling with another plumber. Immediately after my conversation with American Home Sheild YAMAZ was dispatched. Within less than five minutes he had called and was in my home in less than half an hour. He completely fixed my leaky shower. I have the utmost respect for this plumber he is very professional, kind, and determined. Through my experiences with using American Home Sheil within less than five minutes he had called and was in my home in less than half an hour. He completely fixed my leaky shower. I have the utmost respect for this plumber he is very professional, kind, and determined.

Being that American Home Sheild Call Center is in the Philippines now To help bridge the gap I would follow up with American Home Sheild before contacting the plumber yourself. At the end of the day it's American Home Sheild that chooses to approve or deny a claim. The plumber is only being told what to do by American Home Sheild.

WARNING: CALL A DIFFERENT PLUMBER!

Just like the rest of the people here, was dispatched for AHS. He came and claimed he replaced everything as directed. Did not and now won't return my calls or texts.

WARNING: CALL A DIFFERENT PLUMBER!

Like many with a AHS warranty, YAMAZ plumbing was assigned to fix/replace my liking garbage disposal unit. Tad contacted me the morning after I submitted work request through AHS and was able to come out the next morning. 20 minutes in and out replacement job. Tad was very professional and courteous. Glad I have the AHS warranty, I only paid the service fee of $100. I would recommend YAMAZ plumbing and a AHS warranty.

Once you receive the text message from AHS, call Yamaz Plumbing right away. Tad came over the next day and fixed my toilets. He was efficient and knew exactly what to do. Mahalo Tad!

American Home Shield sent a service request to Yamaz Plumbing, for our sewer ejector pump. I was contacted by Tad, and given a time that he would come by to assess the problem.

Upon arrival, Tad informed me that I would need to have the septic tank pumped, before he could work on it. I was given a referral to Gecko pumping; and told to arrange it so he could come back, after they were done.

Gecko pumping came, and Tad had said he was coming that afternoon... and that was the last I heard from him. He never came, hasn't responded to texts or calls.

In total, from my filing the initial claim to AHS, to my realizing Yamaz Plumbing was never coming back, it took 2 weeks. I have since had the pump replaced by another company, and they informed me the pumping (required by Tad) was unnecessary; an additional $400 out of my own pocket.

I WOULD NOT RECOMMEND THIS BUSINESS

I am surprised at the negative reviews. Tad was excellent! I actually had my experience to work with him through AHS. I put in a request at night through the internet, and the next morning I received a call from Tad to set up an appointment. He was able to come out the next following day. He was very polite and extremely professional!

He fixed our leaky bathtub and replaced valves in our toilet in less than 30 minutes!

.A very short while ago AHS advised Yamaz would be calling us...... Waited few days...Nothing .... We then called .... Was advised they were coming.....no show... We followed up with more phone calls... Nothing.. AND OUR SERVICE CALL WAS MARKED COMPLETE?!?! $&@!?

The ONLY way this company gets business is apparently thru AHS home warranty service as Yamaz is the only plumber option online.  Tip: personally call and request someone (ANYONE else).  I've owned three homes and hired several professionals for various services over the years and this may be one of the worst.  One star because Tad showed up.  Couldn't/didn't fix my issue....left and said he had to install an emergency water heater in Kapolei and would buy a wax ring and return after lunch (shouldn't a reputable plumber have these? I've installed them on my own!).  Called after lunch and said he was running behind and would be there after 4.  I waited. And waited. And finally called Tad at 6pm and left a message; truly concerned perhaps he was in an accident or something.  No answer.  No call back.  Been a week now and still no response.  Don't settle for Yamaz; you bought your warranty to have work done.

After noticing water leaking from my hot water heater, I turned off the power and drained it.  Called AHS and YAMAZ was selected.  He arrived and inspected the unit and left.  He returned 45 minutes later with a new Rheem heavy duty hot water heater with superior energy saving over our old one.  Best $75 I've spent.  He was professional, fast, and we would use their services in the future.

Awesome! American Home Shield home insurance referred us to them when our water heater wasn't putting out hot water. Talked to one of the employees on the phone and he told me that he didn't want to waste my money ($75) for something that he thought would be an easy fix. Told me to push the reset button on the panel and if I hear it click, that's the problem. It was!!!!! So awesome. He wished me a Merry Christmas and that was that, but for sure if we have any other plumbing needs, we will definitely be contacting them!!!

Simple toilet wax ring repair. Called said he'd call me in the morning to schedule a time to repair and never showed up. How lazy.

Tad just came out to my rental in Mililani under a AHS warranty call. Awesome service from first contact to delivery. I appreciate great customer service!

My hot weather heater went out and this company was contracted out to my through my insurance company . They did an awesome job at coming the next day and replacing it within an hour!

Beware this company is very irresponsible.  Sets appointment with customer then does not show.  Called several times, does not answer.  If you have American home shield policy ask for another contractor.  I believe by him not showing it was a blessing in disguise.  Look @ the other reviews there is certainly a trend of poor business practices.  American home shield should do a better job of screening their contractors, especially for there ability to service their customers in a timely manner and being reliable in servicing their customers.  Save yourself the anguish and call another plumber.

I have AHS that takes care of appliances and plumbing, etc. and uses Yamaz Plumbing for $75 flat rate.  Tad came to replace my tenants garbage disposal.  When they turned on their Dish Washer, the place flooded under the sink.  He apparently didn't connect a hose or something.  He came back and fixed it, but it damaged the floor under my sink.  He said he would have it fixed in a few weeks.  That was January 27, 2015.  It is now April 15 and after my continued calls he has not returned my calls and it makes me feel he is not going to take care of this problem.  If he makes good, I will change my ratings, but for now, this makes me very uncomfortable to work with him again.

I give this company no stars. Scheduled an appointment for 2:00pm to fix our washer, but he never showed up! My dad missed his game of golf for nothing! I got 5 kids to wash clothes for, the guy must be busy. However, if you tell someone you'll come on that day, you should show up. That is bad business ethics!!! Very disappointed, so we got a different plummer!!!!

I do NOT recommend them. They were sent to my place through American Home Shield. Guy spent less than 15 minutes at my water heater to tell me the timer tripped, with no operational test to see if that was the problem. He just left. Water heater did not work. If I'm spending $100 the expectation is that all avenues would be exhausted, they were not.

Tad fixed my toilet in record speed. He came to my house a few times and he's been professional and honest.

Tad was on time and did everything I had expected him to do. No complaints here, just recommending him to do the job.

Tad called & showed up promptly to fix the broken toilet without any issue.  He was professional with a great attitude.
I would definitely recommend & use his services in the future.
Bob R

Tad was awesome!!  In and out...problem fixed!!  Appreciate the promptness and professionalism!!

They've done two jobs for my clients via American Home Shield. They've been promptly paid but never provide an invoice, which means I'm out a couple hundred bucks.  When I get my invoices I will update.

If you have American Home Shields and are provided this Plummer, don't waste your time dealing w/these people. Most unreliable and untrustworthy business we ever dealt with. They will confirm appt's but never show up or have the courtesy to return calls and ultimately blame AHS when in reality they are both at fault. We have been waiting for over 4 mnths to have our faucets to be either replaced or repaired and today AHS dropped a bomb on us implying that our faucets are under manufacture so we will need to contact the manufacturer to have them replaced, however Yamaz's have informed us parts are not available through the manufacture therefore again blaming the AHS. Please be extra careful and not rely on these incompetent companies who only are concerned about their profits.

Terrible service. We had a leaky old water heater, replacement to be covered by AHS. They sent Tad. He was here for 5 minutes, then left and did not answer his phone for weeks. Eventually said the new water heaters he was getting in stock had a faulty part, and he was waiting for that to be resolved. Ok fine, but you have to give us updates! He made several appointments, and did not show up or call. When I was able to get him on the phone, he said he doesn't work on rainy days!

7 weeks later, he came to install. Complained repeatedly about how hard it was going to be, then looked at the water heater again and told me he had brought the wrong size! This leaves me to assume we had waited for 7 weeks on a part that we didn't need. He left, promising to come back in the morning. He did not show up, and made no effort to contact me. He canceled the service with AHS, telling them it was a 2 man job and he didn't have help that day. Still refuses to answer the phone... (We were assigned Little Big Plumbing after all of this, and they were awesome!)

Do not use this business!

Terrible job.  Would not come back to fix plumbing for upstairs toilet leaks.   Supposedly changed toilet with new ring but still leaking.  Did not return call.  Took my money and problems not solved.

Tad has fixed two leaky showers and a clogged kitchen sink in my twelve year old home.  Tad has always gone out of his way to provide us with excellent and SPEEDY service, which anyone with a plumbing problem knows is everything.  Tad is friendly and professional, which was a stark contrast from the roto-rooter plumber I hired previously, who not only charged me by the hour but made it a point to drag his feet and take as long as he possibly could.

We were referred to Yamaz through our home warranty for a garbage disposal and toilet leak.

We were somewhat hesitant at first, thinking maybe we could use that $75 fee to buy a new toilet.  We tried to DIY it ourselves, purchasing the toilet repair kits but it was still leaking. I didn't know where to begin with purchasing a new toliet and with no help from Home Depot and Lowes, I decided to place a work order through our AHS warranty. Yamaz called the next day and was very quick to come by the day after.

I'm not sure what his name was, but he was really quick! I was very impressed! We were without our downstairs toilet for 3 weeks, which took just 10 minutes for him to fix. It took him another 15 minutes to replace our garbage disposal. He said the previous tenant did a shotty job installing the disposal that there were wires hanging out and had we used it, I would have definitely had a new hair do.

I would recommend YAMAZ. Had I not used them, I would've coughed up an additional $500.

Really surprised about the negative reviews.  I've been assigned Tad multiple times through AHS and each time he has been great.  Called me right away, scheduled right away, came when he said he was coming.  If there was something he couldn't fix himself, he kicked the claim back to AHS for a new contractor.  Very professional and courteous.  We even hired him outside of AHS to replace a water pressure regulator that was no longer working.  Thanks Tad :)