Janell H.

6/22/2016

Noticed a leak from our toilet and went to Angie's list and Yelp to check out plumbers. Angie's list didn't seem to have any promising businesses so I found Steve's through Yelp. Messaged them and got quick replies from their manager. When I called, the lady on the phone was very helpful and nice, and got a technician scheduled for late in the afternoon. She called back later and said that somebody could come earlier, so that was nice. Frank came and was very knowledgable and made sure I understood what was needed to fix, explaining everything in detail. He made sure he had covers for his shoes and was very respectful, and got the job done in about an hour and a half. Very happy with the service, all the way from the manager responding on Yelp, their service tech, and the friendly lady on the phone. Will definitely call them again for other plumbing needs.

Larry M.

02/07/2019 12:00:00 SA

Junk charged me for an estimate that I did not need to change called to see if they could replace a corian sink plumber came over said he could not do the job then came me a estimate to replace garbage disposal WTF

David C.

3/18/2022

BEWARE Steve's Plumbing. We had a partially clogged laundry drain that we seemed to open, but I didn't want to reoccur, so I called Steve's.
The telephone agent was courteous and professional and was able to schedule a technician to come to our home that very afternoon.
I inquired about the possible fee and was told that there was a service call fee and that I would receive a no-obligation estimate when the technician diagnosed the problem. There was NO MENTION of a minimum fee.

The technician arrived and, after I explained the situation, suggested that he snake the drain to clean any possible clog. I asked about a camera inspection, but he did not perform one.

I asked how much this would cost, and he replied that there was a MINIMUM $350 fee. I have recently had professional plumbers do real pipe/faucet repairs/installations for $120 an hour and refused to agree to a $350 + service call fee. If you are still considering Steve's ask about the MINIMUM fee - it is absurdly high.

Jennifer C.

3/26/2018

Reading the most recent yelp review, while waiting for the plumber, to actually find out that they canceled someone's 3-5p appointment today (the same day). So I could only assume the same was happening to me because it was 4:55p. So I called the office and found out that was indeed the same case for me. Apparently those Maui calls I've been avoiding (due to a high volume of telemarketers calling me from Maui) were from Steve's Plumbing. Also, my voicemail was full...so yes, partially my fault. An attempt by email would have been nice.

Originally wanted this company since they responded to a previous flood issue for me back in December. Also, scheduling the appointment in the first place was such a pleasant experience.

Rescheduled my appointment for Wednesday. Let's see if they can keep that appointment.

***If you schedule with Steve's plumbing, don't ignore those Maui calls!***

Sherylynn S.

8/15/2019

I must say this is the best plumbing service was more because they have communicate JUST RIGHT with a deaf customer right here!!!!!! I mean there were 3 different people texted me, communicating with me with patient and did so well with prompt messages and time.

I really appreciate that the most that they didn't give me hard time with making calls or such. Very convenient.

And one of their servicemen, did very well here. His name is Roy and was here since 8:30am and it's now 4:30pm

He was installing a new coil water pipes attached to my fridge so we can enjoy drinking water again. Finally after 3 months of using plastic water bottles and a small dispenser!

He also fixed the plumbing pipes under the sink, took his time to make sure all works well. A friend was fixing that before Roy, so I'm glad he was able to pick it up from there and make it right.

It's a very expensive task but worth to get everything works out nice and well. And oddly, I felt like I've been treated like a princess and a rightful customer

Thank you for your service and big thumbs up with communication!!!!

Katie R.

9/20/2020

Tried to replace the cartridge in my shower myself and the one that was in there was so jammed in I couldn't get it out no matter what I tried. It's supposed to be super easy to do. Called Steves plumbing and yes it's a Sunday and they don't charge any extra on the weekend $49.95 flat fee and they have coupons on their website to apply to what service you have. check them out and use them next time!! Great service, Great reasonable price.

Ryan M.

4/19/2017

I was asked to review Steve's Plumbing by their office staff conducting a survey. This company has some of the most professional people I've dealt with in a long time. They scheduled an estimate, called with a reminder, and followed up to make sure the installation of a new main shut off valve went as planned....and it did. The problem is the original estimate was double another companies estimate. They did come close to matching the other company, but I'm concerned that their original pricing is so much higher than others. Knowing this, my first call will be to the other company. Steve's will be my second call and I guess I will have to negotiate....and I'm not a fan of that. To give you an idea, they quoted me $1600 and we settled on $1000, but the other company quoted $800. Yes, I needed the main shut off valve working to perform bathroom upgrades, so I paid the extra $200.

Daphene W.

8/21/2021

Your response was not necessary. Because my experience with your company was a true nightmare. Hopefully my review can save someone from being overcharged, and having damage done to their home. And having to constantly hear excuses instead of fixing the problems that you caused. I wished I would have read the patterns in your reviews and I would have saved myself some aggravation! I would not use your company ever again. I would NEVER recommend your company to anyone! The problem you cause started in February and was not fixed until August!! If I could give zero stars that is what your company deserves. I don't need to email/talk with you. Because that didn't do me any good from February 2021 to August 2021. I only got results after contacting the BBB and the Attorney General's Office.

Timothy M.

10/01/2018 12:00:00 SA

I would never hire these guys to do work for me again. My opinion is that they are overpriced, disreputable and have unfair and deceptive billing practices. My experience with them was not satisfactory. Do not take a chance on them. If anyone else is available do not call Steve's Plumbing. Try one of their less expensive competitors who will actually give you a breakdown for the parts and labor and not an unexplained and overpriced block bill with a deceptive description of the services performed. There are plenty of other plumbers you can call instead.

Jeremiah T.

2/14/2023

Had a anti leak shutoff installed, was installed incorrectly and of course the installation caused leaking that caused all sorts of property damage.

Larraine B.

7/28/2018

My parent's house was backing up. After finding Steve's plumbing on Yelp, I decided to give them a call. Technician Bill showed up the same day and had the house all running again. Bill took the time to explain to my parents different options they could choose and gave them a senior discount! I'm glad I called Steve's Plumbing and will definitely call them again!

Terrence C.

9/26/2018

I have multiple rental properties and have called upon many different plumbers, Steve's Plumbing was by far the biggest rip off. My advice would be to call someone else.

Jason L.

2/28/2020

Bravo for excellent service from Steve's Plumbing. I needed my water heater looked at and was expecting needing to book a week out - to my surprise, Steve's was able to come same day. The tech arrived when he was supposed to and was courteous and very helpful. Great personality and rapport.

I have a lot of experience with appliances like this from owning rentals for years, so it was nice to have him honestly explain the issue (turned out luckily to be a non-issue) and some tips on preventative maintenance. I will use them again when I come back to do a water heater drain and clean, since they have established a good sense of trust with this week's visit.

Well done guys!

Arianna G.

3/26/2018

I wanted to give just one star out of pure irritation but I see lots of other people have had good experiences with Steve's so maybe I just got dealt a crappy hand and had bad luck.

I called last week Wednesday to have our shower drain fixed. Did not want to pay extra fees for same day service, which is why I was okay waiting until Saturday, which is when they said the next available appointment was. We made an appointment for Sat. between 3-5 pm and they called at 12 that day canceling on us, saying they needed to reschedule. I was slightly annoyed but my husband reminded me things happen. I agreed to reschedule again for today (Monday) between 3-5 pm.

They called to reschedule AGAIN at 12 pm. I wasn't able to answer my phone at the time and for some reason my phone didn't show any missed calls. So I waited around at home and when 5 pm came and no one showed up, I called them and they said, oh, we tried to call today to reschedule. I told them it was unprofessional of them to reschedule so many times and that I would be calling a different plumber.

Sorry, won't be giving them any business anytime soon.

UPDATE: I guess Steve's saw my review and wanted to apologize and make sure I was a happy customer. Somebody came and they waived the fee to just come and evaluate the problem. They also offered me 10% off whatever services I end up needing. They said they valued my business. As a small business owner I can understand that. That was all fine and great until the technician sent me the quote estimates and I find out he wanted to replace my entire toilet (it had been making a dripping sound) which would cost $1,000 and then charge me $600 on top of that to fix my tub drain. I said a big fat no thank you.

We then got a family friend to come check on the problems and all he did was replace a rubber stopper in our toilet. Dripping problem fixed. Then he fixed our tub drain. It was a simple problem. The plunger that's supposed to enable you to stop drainage and fill up the tub had fallen off its handle and was stuck at the bottom, causing the problem. He removed it and our tub has worked perfectly ever since. Total cost: $10 for rubber stopper for the toilet.

I feel that the technician who did the estimate was trying to take advantage of me because I am female and obviously don't know much about plumbing. It hurts to think I could've been ripped off of $1,600 had I said yes go ahead to the services they wanted to do. How dishonest.

Anne M.

12/17/2019

They talk to the resident manager about the valve pressure is suppose to be below 80 and it is 120 for the pressure at my unit.

Doreen T.

9/18/2019

I would not recommend Steve's Plumbing. They are very high priced and you find out after the work is done versus getting an estimate before the work is done like their ad claims. then they damaged my wall and now I have to pay for the wall to be re-painted. it's not just a small scrap....it's a major scrap on the whole length of the wall. Beware of this company. technician was Kristian Fabella.

Albert F.

10/07/2016 12:00:00 SA

Grandpa got annoyed at the slow drain in his bath tub so he found Steve's Plumbing in the yellow pages. They wanted $50 to come out and give an estimate. He agreed, a young man came out and tried to snake the drain, charged him $140 and told him it would cost $5000 to take out the tub and fix and left.
The drain is still slow.
A week later grandpa took apart the drain assembly and removed the bit of metal plunger that was blocking the drain.

Richard C.

02/01/2017 12:00:00 SA

Steve's Plumbing to the rescue! Our house had 2 toilets backed up and out of 4 companies that I called, only Steve's Plumbing was willing (and able) to come out. I was told by the dispatcher that Lyle, the service technician, would be at our house in a couple of hours, but to our surprise, he arrived within 30 minutes! Talk about fast service! He assessed the problem and got straight to work with his assistant (sorry, didn't get his name). They were able to clear the main line and then rechecked everything to ensure the toilets and drains were fully operational in about 2 hours.

Both Lyle and his assistant were very professional and efficient in their work. They wore booties to cover their shoes when entering the house to ensure the carpets and flooring did not get dirty. Lyle was extremely knowledgeable in explaining what the problem was and what he did to correct it. He also informed us about preventive maintenance for our piping and toilets because they are original equipment in an old house.

Overall, we are very pleased, happy and satisfied that we chose Steve's Plumbing, especially since we got Lyle as our service tech! We will definitely be recommending and using them in the future for repairs and upgrades! Much mahalo!

Lianne K. M.

11/10/2016 12:00:00 SA

There was a miscommunication about my appointment time but after explaining the situation to Lucy, she called me within 30 minutes and accommodated me by having a technician to come in the evening.
Lyle, technician arrived and he was very approachable and informed me of what needs to be done. He was professional and friendly which made the situation positive.

Jessica T.

7/30/2018

Ken showed up and was able to fix the problem, he was super professional. He explained what he was doing and explained why it was leaking. Thanks for awesome job.

Norman N.

12/19/2019

I had a slow leak on my toilet seals and called Steve's plumbing as I have seen commercials. I couldn't get a ball park quote for replacing a wax seal but I decided to have them repair it anyway. Wrong assumption, the cost was over 3 times the cost of a similar job I had done and Shawn offered to change my toilet for a thousand plus dollars when I just wanted the wax seal changed. I thought the cost was excessive and to add insult to injury, he said he could recault my seal for a 100+ dollars. I ended up paying the 50+ dollars for coming to my home. I got schooled today and wanted to share my experiences with you.

Craig K.

03/02/2017 12:00:00 SA

Kristian and Lyle were here fast, diagnosed it quick, had the parts I needed and our working on it. Good service so far!

Lynn W.

06/01/2023 12:00:00 SA

Toto toilet was not working - electrical unit was
Off
Called Steve's Plumbing to see if they were Toto specialist, the scheduler said they have plumbers who are specialist in Toto toilets. I scheduled an appointment. When the plumbers arrived they did not know or were not familiar with fixing my toto. Plumbers recommended that I replace the whole toilet washlet costs $1800, excluding labor.

Later I called toto toilet USA, to verify if I needed to buy a new washlet. The toto technician said only a part needed to be replace, and not the entire washlet. Toto ordered me the part which was $50.

Bottomline:: Business is unorganized, schedulers are clueless to what the plumbers can or cannot do. Would not recommend going there as the schedulers are uneducated.

Sheena T.

12/02/2017 12:00:00 SA

Just had some repairs done here at my office and I must say, the technician that came out, Frank, was so awesome! He was super friendly, very personable and also extremely professional. He took his time completing the job and ensuring everything was done correctly. Even the customer service agent that I spoke to at the home office was great. I even got a follow up call not even 30 mins after the technician left, to make sure I was satisfied with the work and to check that all went well. The woman that called was sweet and friendly. I would definitely recommend this business to others in search of needed repairs and plumbing at a reasonable price and great customer service!

Patricia H.

9/27/2022

We had 2 bathrooms and a tub which were very slow draining. We never had them serviced in past. Garrett came out gave me a quote and the job was done well. They text you a picture of who will be coming and they call you when they are on their way. So courteous and very clean as they work. I'm impressed should have called them earlier.

Roy B.

5/17/2017

Unfortunately, Professional Service/Response can only go so far in todays world. When it comes down to dollars and SENSE, getting a quote for $427(or something close to that) for a one hour max bathroom faucet replacement is Ridonkulous. So Steve's Plumbing masks this cost by marketing a deal to include a 6 month warranty etc with a nice name like the Bronze Package or something similar to that. Sure, I get it. Steve's has fixed cost they have to cover; not to mention they are in the business of making a profit. However, if the technician is telling me that they would be willing to negotiate something or asking me how much I would be willing to pay, then I get the feeling they must think they ARE price gouging, or Steve's themselves don't believe in their product. So, I tell the tech I would pay $100 because that is a quote amount I got from another local Plumber. He then tells me the office said they wouldn't go any lower than $200. I thank him and he gladly collects the dispatch fee of $39.95 + tax.

Of course they gladly collect this fee. And the office lets you know of it when booking an appt. The sad thing is that the company hooks you in with the courteous and pleasant voices on the phone then banks on the fact that people will not want to look elsewhere or shop for another plumber once Steve's tech is at the house and gives the menu of overpriced packages they have available. What I didn't expect, but somehow am not to shocked by, is that the tech just took my cash and gave me no change. Sure, the change was less than a $1.00, but if someone/organizations mindset is that of just to take and not return, then I am not wanting to have anything to do with that kind of business or company. I mean the tech left the house and I thought he was coming back to give me my change, but he didn't. I didn't tell him to keep the change, never gave him the indication or implied to him that I didn't want my change. He just assumed he could keep it. Don't get me wrong, the few cents aren't the issue. It is the principle of the matter. If the culture of this company is indicative of the prices, and the handling of customer dispatch fees and customers change, then BUYER BEWARE.

Michael R.

12/01/2018 12:00:00 SA

Truly awful customer service! Told them I had a plumbing emergency, and they told me they will get back with me right away... Hours and hours later heard nothing from them so I had to go to a different place. My recommendation... Never go to Steve's Plumbing Service!

Rick L.

6/29/2019

DO NOT and I mean DO NOT use these jerks. They have the dumbest computer system and even dumber people operating it. In 9 days I have gotten two phone calls and 7 emails addressed to me yet have not requested their service. I have emailed them to get my name out of there but to no avail. Its beyond funny and now becoming a nuisance. I am not a ROBOT but sure kind of question if you're not

JR C.

3/17/2022

Our plumber quick and efficient and friendly! He did a great job. They responded immediately to the request, and were at our place within the hour of the call. I appreciated the friendly demeanor as well, and he fixed the problem we were having w our bathtub drain!

Elyn K.

12/18/2019

Called them because our toilets were backing up . When they came I had to choose what type of service I wanted . Gold, silver that will depend on how much work u want them to do . So they partially cleared the pipe , but through camera they saw roots growing . Long story short we played the work to be done . Price quoted $6,000 for 3 days work . Well , only took 1 day and they still charged us the full amount ! Would NOT even give a little .
Will not use or recommend again . Very bad.

Elainne K.

4/27/2023

Leaking shower faucet was difficult to find parts for due to age. Maka with Steve's Plumbing found the right part and installed it in a tidy, timely manner, and it works great! I would highly recommend Steve's Plumbing!

Rob B.

12/14/2016

Professionally handled from the time I made the initial call to the completion of the job. I've dealt with many plumbing companys throughout the years but not many give quality service from start to finish. They even went above and beyond by checking the toilet with no additional charge. The Dynamic Dua - Lyle and Kyle.

Whisper L.

1/23/2018

Excellent service!! The communication is easy and quick. The CEO Matt is very helpful and responds quickly. They were able to get someone out to me in a fair amount of time and the technicians that came were professional and helpful.

Gary R.

3/15/2021

We have some leaks and although Alex knows his stuff, we found the price to be exceedingly high and I asked that Steve Huffman contact me, as I will blow the public's minds with the numbers of the crazy price paid, but at this point I'm sure if there's much more they'll do as I said subject to update, and will use this on other websites to rate Steve's Plumbing. Google, Steve's Plumbing have more than 700 reviews, but found some similar experiences! After I left as I was the one to pick Steve's Plumbing out of many others out there, despite Alex and his knowledge, I actually like him, just that there's what seems like costs were inflated as everyone that we spoken to were very surprised we paid for, as maybe there's much more to be done that I don't know about (if that's true, I'll compensate our friend for this, Amina the rock) as said, subject to edit!

Michael R.

3/22/2016

I was replacing a leaky valve when the PVC piping for my washer snapped around 9:30pm on a Monday. I was worried that I would be without water till the next morning so I needed a plumber ASAP. I picked Steve's plumbing because they were the first to pop up from the Google results.
Of course, there's a late night service charge but I needed this to be done and I was assured the plumber would be at my house within the hour. Sure enough Lyle was there a little past 10.
He informed me that the pipe could be repaired and gave me personal assurance that the fix would be better then the original (copper joint instead of PVC) And a year warranty included.
The fix took about 30-45 mins and the whole time Lyle was able to show and explain what he was doing and the reason why. Once he was done with the repairs, and I put a load of laundry in and he stayed to verity the pressure would hold (about 15 mins) That whole time I asked about other piping issues I had. He informed me that my relief valve may be going bad and saw corrosion was all around the main cut off house valve.
Prior to this I was talking to my neighbors and they all had their valves and some piping replaced with copper. I didn't mention this to Lyle and ha basically said the same thing. So I know this guy was on the up and up.
I plan to have Steve's Plumbing Service replace the valve and surrounding piping with copper in the next few weeks.
Now if you will excuse me I have to some laundry to do.

Ronald S.

9/22/2018

I had a main water line leak on my side of the property, board of water supply wanted me to fix it right away. This happened on Saturday morning, I always look for work that needs to be done through Yelp I went down the list, The third one down the list was Steve's plumbing services there are the only one that answered the phone kudos to them.

After speaking to the receptionists she said she can have someone come out at 7 PM on Saturday to fix the problem with a Service fee of $200, with me probably thinking that it's going to cost a lot to get it repaired I booked an appointment on normal business day on Tuesday for service fee of $35.

Lyle Pasion plumbing installation manager professional, helpful and funny Guy came out to my property on Tuesday, told him the problem but don't know where the leak exactly is. He told me that he will have to do an electronic leak detection to determine what kind of work needs to get done.

He did quote me two options one cheaper and one expensive. I wanted the job done correctly so I replace the whole water line that leads to my house. The cheaper was kind of expensive, since it's my property I wanted to be done correctly.

Forgot to say his partner from Ohio I do apologize I forgot his name he was pretty cool to.

So we went forward with the work but I was debating on how to pay for it because it will take a major slice into our savings and I didn't want that to happen so I do highly recommend if the price seems too high out of your budget to ask them about their financing option it is very reasonable.

A big thanks to Steve's plumbing services The job was done above expectation.

Brent W.

05/02/2019 12:00:00 SA

So far awesome service. Had a water heater issue and called them up. Scheduled me for a pm call but guess what, they called me back and could send out a repair guy in the am. Great service. Tech was cool. Also their company is following up with me almost daily on a Rheem water heater warranty issue. Will use again if need be

Paul L.

11/10/2018 12:00:00 SA

Ordered a new gas dryer from Home Depot but they won't install gas appliances. Our neighbors recently had a leak in their gas dryer which caused their house to catch fire so I was a little comcerned about installing myself.

Ken arrived and gave me the rundown of their available services and disnt try to oversell me on anything. I paid for the band-aid service which was all I needed. Ken disconnected the old dryer and moved it to an easily accessible area for the Home Depot delivery guys to pick up the next day. Ken then came back 2 days later after the new dryer was delivered. Installation was quick and easy and gives me peace of mind.

Excellent service all around, even got a follow up call from their office the next day. Highly recommended.

Pink F.

8/16/2019

Don't recommend! Crazy expensive! Rip off! Shoddy and unacceptable work.
Get other estimates before making your decisions!

Ken K.

08/10/2018 12:00:00 SA

Would you ask for a quote if the're going to charge you and not tell you about it. Oh, it's $39.95 to look it.

Clyde F.

11/15/2020

I called on a late Sunday morning and Moana was most pleasant and helpful on the phone. She said Aaron would be on way. Aaron Fernandez was most professional and courteous to our plumbing needs. He showed us the drain problem and replaced all parts as well as replacing our faucet. Work was done most timely and efficiently. We are very satisfied and look forward to working with them again when we renovate our bathrooms.

TOM J.

5/21/2019

I called around and all the Plumbing company's I called couldn't help me with my emergency with the downstairs toilet which wasn't backed up, it would just over flow if I turned on any of the other faucets in the house.

So as I was talking to a few co workers at work that day, one of them said try Steve's Plumbing. So I called them and I spoke with a lady who asked me how can I help you and within 2 hours I had Audie and Lyle at the apartment taking care of my toilet problem and no later than one hour the problem was fixed. Mr. Steve Plumbing I just want to let you know that those 2 employees along with the wonderful lady who made all this happen are rare individuals that care about people and made this stress free. I appreciate you guys.

Again Thank you Audie and Lyle for your services.

JI

Matt P.

4/19/2018

From beginning to end, Technician Stuart was very friendly and knowledgeable. Every recommendation made had an explanation that made sense, which showed me that he knew what he was doing. I was extremely comfortable working with him and would definitely recommend Steve's Plumbing to anyone who is looking for quality plumbing work. Thanks again!

Tod T.

09/09/2017 12:00:00 SA

Steve's Plumbing Service was great! They fixed our plumbing problems. And also found some other problem, which they recommended to get fixed. Lyle and Michael did a great job, they work hard to the late evenings! Thank you....

Bennie Ann K.

7/16/2018

I was having a few problems with our kitchen sink a couple days ago, and as I tried to maneuver and fix in every possible way, I finally decided it was time to call a professional. Of course thanks to Yelp, I landed here at Steve's Plumbing service.

I called & spoke to Val (from they're dispatch in Maui since Honolulu was closed) which is understandable because it is a Sunday. Val was really nice & helped me get a plumber to my house within an hour!

My plumber was Bill Hensley. Very personable & professional and answered every questioned I had as well as my grandson (who is a very personable and curious kid) which I really appreciated as a customer. He was very informal about what was happening to the leaks and had no problem showing and recommending the different services they offered (without being pushy whatsoever!) one of them which I was really interested was the Ohana Program that can range from 1-5 years, which consists them of coming over to your house and checking the water lines, faucets, toilet drips, leaks or if anything needs flushing etc etc. There was different packages but I ended up going with the 2 years but you can renew it, which I definitely like.

Overall my experience was great, I recommend them to any of my family and friends. Thanks to Bill for making my worries be at ease! Easy person to talk to about anything that at the end of the night it was like he was part of the Ohana!! Every worker should have a Bill! I would definitely request him if I had any other plumbing problems!! So Mahalo Bill Hensley & the Steve's Plumbing!!

Ana D.

09/01/2020 12:00:00 SA

Over priced and very unprofessional ! Quoted and charged double what it should have cost. I revived a different quote from another company and the job was done in pretty much the same time they estimated.

Bryan W.

9/20/2020

I needed a plumber right away to repair a leak in my gas line. Not because it was dangerous, since the gas was turned off, but so I could shower with hot water and use the stove.
I called two other places but they were not available until the next day. After checking the reviews on Yelp, I decided to call Steve's Plumbing.
They were very professional and courteous on the phone and promised that a plumber would be here in 1 1/2 hours. The plumber, Brayden, arrived on time and gave me estimates for three options. I took the most expensive option which included cutting through the concrete.
I was surprised that he began work right away. I could tell that he was confident and knowledgeable in what he was doing due to the efficiency of his actions.
He had to return the next day to complete the job. He and his assistant, Germane, worked efficiently and they were always professional whenever interacting with me, including always wearing their masks and maintaining the proper distance.
I am so happy that I called them and was lucky to have such a good plumber in Brayden.

Edwina S.

09/12/2018 12:00:00 SA

I'm writing you because I thought to my self. After the service was done at our resident. I'm shocked to have paid a little over $1800. Which I thought we got a deal of 10% off of $2100. Wasn't it a bit high for a less than 2 hour job. Which it was stated you folks don't charge by the hour. My question is why is it so expensive for such a small job because of 2 yr warranty ? I really would like to know. Especially when you didn't check all of my of my faucets, toilets and showers. And we knew where the problem was. So it was less the labor or headaches finding the problem.

AMAZED AND CONFUSED

Steven W.

2/19/2022

I called this company to check one of my showers because the water was only partially coming out of tge shower head and I wanted to get it fixed. THEY made the appointment for a Sunday but never mentioned there would be an emergency charge because it was on the weekend ? The guy came and gave me a $275 estimate . I told him that seemed really high for the job so I declined and he left. On Monday the office called and said I had a bill for $125 for the weekend call and the estimate ? I told the lady I was never informed of a charge for an estimate and it was never mentioned there would be an emergency fee ? I refused to pay but be aware of these issues.

Pam W.

1/16/2019

I called Steve's Plumbing for help with a clogged bathtub drain yesterday and it is already fixed! I could not have been happier with the service Lance Teichroeb provided. For starters, he arrived on time. Lance was considerate, kept a clean workspace, worked efficiently, explained everything thoroughly, and unclogged the drain quickly. But the best was how sweet Lance was with our puppy! Thanks, Lance!

C C.

1/24/2023

Would be 5 stars if more competitive in pricing. Otherwise, excellent service by qualified and licensed professionals.

Tuan L.

5/22/2020

I called for service on 5/9 due to Low water pressure in the shower.Tech came and explained I need to changed my cartridge due to calcium build up.It was a Saturday and the the warehouse was closed on the weekends(understandable). They would need to order the parts..So I waited 1 whole week called back on Saturday 5/16 and the person said they would have the warehouse manager give me a call on Monday 5/18 and follow up on my parts. Waited until 5/19 no callback, so I called back on Tuesday Morning 5/19 and the receptionist ask the warehouse manager and the parts where in the warehouse and they would call me back to schedule an appointment for install. Waited another 2 days and called back today(5/21)and Courtney answers and said that the parts they order where wrong ..I waited 1 1/2 weeks for them to tell me that the wrong part was ordered? I got fed up waiting for nothing and just asked my deposit refund back...Just beware the communication is horrible !!

Shiuling H.

11/26/2018

They only quote me on $39 dispatcher fee and so I assume it is by the hour like any other plumbing services I have used. First they tried to reschedule for another while we already scheduled the building water shut down for them. Then they came and told us it is going to cost $427 for a 30 minutes work ( replaced two valves). We were left with no choice since we cannot wait for another water shut down. It is a very organized company in terms of fast appointment and follow up work. But communication about pricing and last minute attempt to cancel were not professional. Not one I want to use again. I guess all the good ones are booked abs so you cannot get a fast appointment. Only the bad plumbers you can get a fast appointment???

Craig C.

07/09/2018 12:00:00 SA

If your lookin for Red carpet service look no further. When they showed up they literally roll out a red carpet, put on booties, assessed the situation accurately took care of the dirty job of our slow draining tub and sink without leaving a mess. They are the cleanest plumbers I have ever worked with. They even left behind some great bio digester to keep our pipes clean on an ongoing basis. The customer service was outstanding and first class.

Susan B.

7/21/2018

I am chiming in again to praise Steve's Plumbing. We had a problem with one of the faucets Steve's installed. I called their office. They immediately took responsibility. They sent the technician Louis out to our place right away. He fixed it at no charge to us which was certainly the right thing to do ...but they did it. To my mind, fixing problems is the real sign of a real good company. Louis is a great guy...as are Ross and Jacob who came yesterday to change out shower fixtures - see I really have confidence in Steve's cause I call them again and again. Susan Bradley Wailea

Human R.

5/17/2021

The plumber called Jeremy came and all day long I had to put up with his high school behaviors. Three owners were there, he was super rude to me and another older owner, and played smart alek with a young female owner against two of us.
He did not show me the findings report at the end, he did not do a walk through at the end, when I got there the pipes were already covered with black garbage bag,
and when I finally read the invoice over email at home and found the findings report, it is completely inaccurate, he missed to even take pictures of my unit and to mention where it is wet in there.

I called the dispatcher to complain and they told me that a manager will call me in 24 to 48 hrs and that their plumber is supposed to have shown me. But he did not. He had a little ipad thing and just quickly rolled through it and I NEVER saw the findings part of the report.

I guess he knew that he was cheating?

Erik P.

8/29/2020

Hector was an awesome technician. He was on-time, explained all the costs upfront, removed the clog from our main drain, and got us back up and running in an hour. Would recommend Steve's Plumbing to anyone that needs fast and friendly service. Thank you again!

Nobu W.

07/07/2023 12:00:00 SA

Terrible service. Easy job to replace a faucet. Charged an elderly woman $700 and an hour later the faucet came apart causing water to continuously gush out. Had to call the fire department to shut off the water.

Laurie S.

4/20/2023

We detected a leak coming through the ceiling and called for a plumber right away. Steve's Plumbing was the first to respond and they let us know we'd be contacted within the hour. Two hours later we received a call and was told to expect someone shortly.

Levi arrived and assessed the situation, recommending a leak test be done. Three holes in the ceiling and $729 later, Brendan was able to identify the source of our leak, and recommended we replace a section of the pipe.

The pipe replacement was done quickly and we also opted for additional preventative maintenance be done throughout the house. Brendan was very professional and provided insight into what we should keep an eye on.

I would provide additional stars, but didn't care for the fact that they ask an additional fee to warranty their work. I'm not sure if this is an industry standard, so take that with a grain of salt.

Ka'ua C.

09/09/2021 12:00:00 SA

Plumber came to my home inspected the job that needed to be done and have me a quote. He was quick and professional, the quote was outrageous. Not only was it extremely high, but he kept giving me the car salesman type pitch. Started with $50 off, next $100, and than $150. I just want an honest quote from the beginning. I turned down the service, paid the $50 fee for his time and found someone else.

Earz K.

05/05/2018 12:00:00 SA

You think waiting all week for these guys to come out and cancelling your appointments in sat is inconvenient?

Try having them cancel your appt an hour before and not calling back.
Yup that's what had happened to me. Not good for business. I don't think they want business or they just plain out right don't care about their customers. Amazing.

Jane K.

02/06/2023 12:00:00 SA

The service was great. The plumber kept me advised as to arrival time, the clog was cleared, and the price was reasonable. I wish I could give this particular plumber more than the standard 5 stars. The next time I need a plumber I hope he comes back.

C B.

1/14/2016

Excellent service. Dispatcher was very good in taking my information, explaining services and calling prior to the technician's arrival. They were punctual and were well within the 2 hour window given to me. Lyle, the plumber, was excellent. He was friendly, efficient, and extremely thorough. He identified the problem quickly, explained the various options and plans without gimmicks or sales pressure. He also saved us money by directing us to a coupon on the company's website which offered better savings than the coupon offered on yelp. We were impressed with the level and speed of service. We will definitely use this company for our future plumbing needs.

Christopher N.

6/16/2017

They were extremely professional and took the time to show me and explain thing to me. I know nothing about plumbing so taking the time to do this was very nice. The tech was very friendly and well dressed. I would recommend them to family and friend.

B C.

2/19/2017

Called for a repair & was ask if I the was the owner of the household, I responded someone else was. Was told that the owner needed to give permission in order for them ( Steve's Plumbing } to enter the home before they're able to do any work. I called the owner & told her to call Steve's Plumbing to give them permission to enter the home. I waited 30 minutes to check if they got the call from the owner of the house but the person I talked to was on another line so I waited another 30 minutes for her to return my call. I didn't get a return phone call after 1hour of waiting, I didn't understand why they needed the owners permission to enter the house & also what was taking them so long to return my call. I felt it was very unprofessional of them so a called Emergency Plumbing Company.
The other company [ EPS ] came fast & fixed the job quickly.
I wouldn't recommend Steve's Plumbing Service to anyone. In my opinion Steve's Plumbing Service is Unprofessional.

Rob J.

09/05/2017 12:00:00 SA

Lyle & Michael just fixed my leaky bathroom sink. Did a great job. This is the second time I've used Steve's Plumbing Service, and I highly recommend them. Be sure to ask for Lyle- quick and responsive service!

Carol K.

06/01/2018 12:00:00 SA

Prompt reply to my Yelp request. And they kept me up to date of when and where a technician would come to check our leaky toilet. Very professional and quick to do the job of replacing toilet. The Toto toilet even the basic model is great! They called to check if I was satisfied with the job. And I gave them a 10. Even when I forgot to add the Yelp discount to my bill. They were very accommodating to return my check so I could write a new check with the discount. I met Steve the owner at the shop, and he was very personable and asked to make sure everything was good. Would recommend this place!

Roger C.

11/18/2019

Unlike other reviews my time with Steve's plumbing was excellent. Jaren came over and replaced all my aging hose bibs. He also checked out some small issues and made great recommendations. I would give them a call again if needed.

Electa S.

1/23/2022

Steve's Plumbing changed their scheduled appointments 3 times. I waited at home for 2 consecutive days for them. This is even after they said I would get $100 fee charge since they would be here from 5-7pm. They never showed up. Following day at 10:02am, I get a call saying they would not be here but to wait until 4pm. The final straw was when I told dispatcher that this is not acceptable business practice and I would never use them again. I've wasted 2 days waiting...

Finally I called Rotor Rooter and they said they would be out in 45 minutes.

Then 5 minutes later Steve's Plumbing called and said they'd be here with the hour.

Response to Steve's plumbing was: I told you to forget it. I'd already called Rotor Rooter and they will be here in 45 minutes !

S A.

5/14/2023

Steve's Plumbing and AC is garbage. I called for an A/C repair on May 1st. Same day service? No! They couldn't come for a week. When he did come, the repairman spent two non-consecutive days doing nothing to it. A lot of time on the phone with the manufacturer, a lot of gibberish technical jargon and excuses, but no actual repair. Then he packs up his truck and tells me this is probably his last day with the company. Now it's 2 weeks later, no repair, no follow up by Steve's. No plan in sight for them to follow through like a professional business. Left a message for them, no response.

Here's what I suggest. They're a money pit designed to keep you constantly calling for repair and cleanings. Get rid of your split A/C system and buy a through the wall or window systems. If they break down or get filthy, just buy a new one at any hardware store and replace it. Will be done and cool again at 1/10th the price, and many days faster than this clown show of malcontents masquerading as a business.

Should probably consider hiring a different plumber too if they're run by the same phonies who run the AC division.

J K.

10/28/2019

$50 down the drain! We called them because they had a fast response time. We had a tub drain clog since the plunger plug fell off the hinge and was clogging the drain. We thought it was a relatively simple job but they wanted to charge $250 to see it with a camera. Their estimate to fix it would be asking our downstairs neighbor to open their ceiling to get to the pipe. This would be over $1000 not counting repairs to the neighbor's ceiling. We thought this was outrageous and overly intrusive so we didn't have them fix it but had to pay the dispatch fee of $50. We had another company fix it without intruding on our neighbor at a fraction of what they wanted. Spent $50 for nothing but an unreasonable quote.

Victoria C.

12/02/2018 12:00:00 SA

Extremely disappointed in Steve's Plumbing Service! My father in law called them because our upstairs tub was clogged. My bf and I were away on a trip while this happened but if we had been there we definitely would of not gone through with everything they suggested that needed to be done.

We did however get the downstairs toilet fixed because there was a leak even though that wasn't the reason we called them. Our main concern was our tub. The technician Stuart never once mentioned using a snake to unclog the drain. Instead he suggested to change all the piping. Little did we know that our piping was fine and him making a hole in our wall was unnecessary. For the toilet to get fixed cost us about $247 but to have the piping replaced cost an additional $1260!!

Long story short, my bf and I came back from our trip only to find out that the water still wasn't draining. There would be a pool of water left after showering.

After spending all that money, you would think the problem would be fixed. My father in law decided to ask another plumber and low and behold he snaked the drain! Guess what?! It was fixed and our tub was perfectly fine. My father in law paid $200 something for it which is probably all we had to do from the beginning.

We did contact Steve's Plumbing to make a complaint and I will the say the manager followed up with several times to get our side of the story. But in the end, she still didn't answer as to why the technician didn't offer to snake the drain. All she could offer was a 5% discount which very minuscule for the amount we had to pay for something we didn't even need. This company is dishonest and will never trust them again.

Beware!!!

Misti P.

5/31/2020

Our tub faucet had a leak and we called around trying to get a plumber to come fix it. It was evening and we were willing to pay extra for them to come at night but apparently all plumbing companies we called, including Steve's were busy. Steve's said someone would come at 8am. Then we got a call that the guy who was supposed to come ended up getting called in for an night job (not sure how that was possible when they were unavailable when I inquired) so we would need to wait until 1PM for him to come. So the guy comes, looks at it and says there's a stripped piece so we need to drill the wall and change the entire fixture. It costed $1,200 which was high but fine. And actually, the guy verbally said $1,100 but showed me the screen on his iPad which I had to sign authorizing payment and he was rounding down from $1,198. He said he could drill the hole and get everything ready to install the following day. I asked if he could also snake the tub drain since it was draining slow. He agreed to do that after he finished installing the fixture. So, the next day he returns and finishes installing the fixture. He asks if we can go over what he did. I ask if he snaked the drain and he says no, well if I do it and my snake gets stuck, I'll get in trouble. I tell him, do you think I'm trying to get you to do it for free?? No, I'll pay but since you charge a fee just to come out, I'd like to get everything done since you're already here. He is clearly irritated at that point because he already put everything back in his van. Getting the drain snaked was another $300 (again, he verbally said $200 but when having me authorize on the ipad, it was $298). Again, expensive (considering it probably took less than a half hour) but fine. He finished then left. The faucet he fixed was in my husband's bathroom so I rarely ever use it. Today, I used it to give my son a bath and was really disappointed at the functionality of the new fixture. First, the water doesn't flow out nicely. It kind of shoots out unevenly like when you hold your thumb over a hose. Also, the water pressure is super high out of that fixture (there's not really a way to adjust the pressure unless you use only cold water). I'm disappointed at the initial inconsistencies related to getting them to come out, the way the worker approached my requests, and ultimately, the quality of the product/service I received (with the exception of the snaking which appears to have fully resolved our drainage issues). If you have other choices, I would say to use another company.

Rowena H.

08/06/2020 12:00:00 SA

Shon Bolo was very courteous. He was ver informative about how Plumbing is just as important as the engine of a car. He was very respectful. Even though I wasn't able to get everything done like expected. Shon was able to install my laundry tub to get my washer ready to drain and connected. Definitely would recommend shon bolo to friends and neigh. Thank you very much for the wonderful job. Great service Shon!!

Val L.

7/30/2018

Five Stars! Our technician, Shon, was so pleasant, knowledgeable, and helpful. We will be using Steve's Plumbing for all future plumbing issues.

Jason T.

03/04/2017 12:00:00 SA

Plumbers came and fixed our shower head and the broken faucet in our house. Extremely pleased with the results and their professionalism. Lyle was very polite and explained things very well. They were also quick and clean with shoe covers and everything. Would recommend and call back with future plumbing issues.

Mel C. C.

09/06/2017 12:00:00 SA

Jack P. @ Steve's Plumbing was excellent, he was very professional & really nice, he took care of our bathroom repairs in a timely manner.
We will definitely call Steve's plumbing & request for Jack on our next plumbing needs.

Mahalo, MCC

Charles C.

4/19/2022

Called Steve's Plumbing service around 9:30 Monday morning and we were greeted my Maka our dispatched plumber by 1pm. Maka was the third and last plumber to give us an estimate. We had a leaky drain pipe in our house in a wall between our garage and a storage closet. The leak occurred in the top section of our foundation. We addressed our concerns that if possible we did not want to dig up our garage floor which was finished and included custom cabinetry. He addressed our concerns and gave us a recommended plan of action. With this plan we agreed to choose Maka's services. Maka showed up the very next day around 9am and was finished by 4pm. His work is best described as surgical, clean, and neat. He was able to chip away at the concrete with minimal intrusion from the storage closet giving minimal damage to our finished floors and no damage to our cabinets. He also went the extra mile to include an access point to the plumbing should a repair be needed in the future. He described this access point as an entry where they could inspect and repair without digging up the foundation again. This was not given during our estimate. During and after his work he showed us where the hole in the drain pipe was located and he showed us the finished repair inside and out with his special camera. We would highly recommend Maka's services with Steve's Plumbing Repair.

Benton P.

12/09/2021 12:00:00 SA

I had a leaking shower faucet. Bryan came and provided a clear quote and was transparent with the costs. He worked diligently for about 3 hours, cleaned the work areas, and we were back to normal. I will be using them again and have them scheduled to provide a quote on a new water heater.

Claire C.

1/28/2022

This review is for the owner Mr. Steve Hoffman. I hope Mr. Hoffman gets this review because I can't trust his managers (Crystal and Courtney Montgomery) to get this back to him. The Montgomery sisters failed to call me back when I called on 3 separate days (and left messages with operator) to call me back. I wanted to make a complaint about poor service rendered and to make modifications to my original performance survey. These 2 managers only responded after I cancelled my credit card payment. This is a big tip to customers who are dissatisfied with service and unable to reach the managers; just make a credit card dispute for full refund. The one star is for quick response to request for new service, but little did I know it's because Steve's plumbing is eager to cheat you. The worst person I encountered was the quote agent (Shon Bolos), who is a big crook and liar. Make sure you ask for someone else if you get him. He will charge you $2400 to change a new toilet. A new hot water tank cost is $4600. If you have lots of money to waste, then by all means ask for Shon Bolos. The plumber (Aaron Fernandez) is very irresponsible. When he drained my plugged-up bathroom sink, Aaron broke the sink stopper and took it from my property without my knowledge. Then he refused to come back to replace it when I called him. Instead he asked me to have your daughter call me if you really want me to come back. Then I couldn't use my bathroom sink for several days because there's a gaping hole that anything can fall through and plug it up again. He also stained my marble floor and broke my clothes rack without telling me. Mr. Steve Hoffman, I hope you do some major personnel evaluations for the above mentioned staff.

Victoria R.

10/09/2020 12:00:00 SA

I gotta say, Steve's Plumbing has the most professional team I've ever dealt with on island. They're knowledgeable, respectful, pleasant. They do great work and clean up after themselves, too. The office team also gets 5 stars for follow-up calls or for letting me know of a change in schedule. I also enjoyed the online coupons for a discount. Price-wise, I think they're comparable, but don't quote me on that one. Will definitely use them again!! Thank you.

Kristina V.

4/15/2019

We contacted Steve's Plumbing to our home in Ewa Beach to troubleshoot a leak. Lyle Passion and Audie Hezoucky came to our home and immediately walked us through the possibilities of the causes of the leak. We agreed to the work and scheduled for the next day. Audie came out on time and proceeded to troubleshoot the shut--off valves and why the meter kept running even though the water was shut off to the house. Through his thorough troubleshooting, we were able to repair the problem without alot of cost. We were pleased with his professionalism and straight forward honesty. We will definitely use Steve's Plumbing for any future needs and we will ask for Audie and Lyle.
Thanks Guys.

R T.

8/16/2018

My mom's very old water hose piping broke when I tried to unscrew the old hose. Water everywhere! I called Steve's Plumbing and they sent Kent Auten. He was a very nice guy, very professional and friendly! He told us the best option to fix the broken pipe and to fix the old sink faucet. He even told me some facts about the old hose and sprayer. I was trying to replace my mom's heavy hose to a lighter version.

Aside from the broken pipe, my mom had other concerns with other water pipings around the house. Ken was very patient with my mom and explained certain things about the old pipings and come to find out it was just the washer in the hose that needed replacement. This I could do by myself.

He was very informative in explaining my mom's old water heater vs a more energy efficient heater. But she will think about this job for now because it will be another expense.

Overall, my mom and I are happy with Ken's service! I would request him again if we ever need any plumbing work done.

David G.

07/06/2021 12:00:00 SA

I rate this team 5 stars and had an overall pleasant experience with Steve's Plumbing. I was able to schedule a Steve's Plumbing Services appointment around 3 in the afternoon with no problem. They would have come out within a few hours but it wasn't an emergency so I had them come out the next morning at 8 a.m.

Maka and Joel were right on time. My project was more than a repair or replacement. I had them install a Moen Flo shutoff valve and that required the removal of an old backflow valve and re-route the pipes a bit. I also needed them to provide a hose bib and connect to existing piping for my sprinklers. I was given the option of having the fittings soldered or made with the ProPress fittings. I opted for the ProPress fittings. Maka mentioned that if he was to replumb his home he would use the ProPress fittings so that sealed my decision to go that way. The piping was a bit complicated but they knocked it out pretty quick and it is very professional looking. Absolutely no leaks. Great job guys!

Shane D.

5/18/2021

Big shoutout for helping my family out this past week. Our toilet was leaking so decided to replace it. Rodney came in and helped us install it. He was friendly and knowledgeable, and took less than an hour to get it ready to go. Also thank you to the other dude who came in beforehand to inspect our toilet and give us the best, most affordable option for us (sorry, forgot the name)

Brianna M.

7/27/2016

All I can say is wow! These guys don't even look like plumbers. Clean uniforms, button up shirts, covers on their shoes and red carpets! I tried to keep the carpet but I couldn't lol.

Matt and Deven came to my house to fix my toilet that has been leaking forever and it was such a great experience. Fast easy professional and great service. Good pricing but the best part was just how professional they were and they really seemed like genuine guys that wanted to help. I highly recommend them and will use them again.

S. B.

9/22/2020

The only mistake I made was not calling sooner! Customer service was phenomenal! They actually answered the phone, got to speak to a live & a local associate who was nice and positive! She had a team over within the hour. The guys were very clean, put on fresh booties to cover their shoes before entering our condo, and they had the job done before I knew it! Special shout out to Christian, talented plumber and nice guy!

Pammy F.

06/12/2020 12:00:00 SA

Landry Sua came to our rescue, within half hour he was here.
Our toilet flange broke on 1 side, having an old toilet, water swirls down, went over the broken part of the flange, and leaked down below. Landry explained everything to us, gave us prices, recommendations for a new toilet. Request for Landry, we will next time we need a gr8 plumber. Thank you Steve's plumbing fir hiring Landry.

Courtney S.

06/03/2017 12:00:00 SA

Let me just start off by saying that Tony T. is a life saver or should I say house saver. This morning, as my family and I were heading out the door for a doctor's appointment, a pipe in our kitchen exploded. To our dismay there was water everywhere: in the kitchen, in the dining room, in the laundry area etc. To say the least, we were freaking out. After calling a handful of plumbers who were booked for the day, we remember seeing a Steve's Plumbling Service van and gave them a call. This was where our awesome service started. We were greeted by a kind and understanding voice over the phone and she promptly sent a plumber, Tony. I cannot say enough kind words about Tony and this company. He stopped the leak and gave his professional opinion on further steps to take. Would definitely recommend Steve's Plumbing Service to anyone!

Patrick K.

01/10/2022 12:00:00 SA

I'm waiting for the service. It's $60 just to come take a look to drain my sump pump. I'm not sure why I can't get a quote as that's all I need done. I'm worried it will be more than other companies. I'll keep Yelp posted.
Update-Steve's called me on Tuesday after I had taken off of work telling me a plumber was in his way but then cancelled bc he didn't have the right equipment! What kind of business is that, especially after I took off of work. I rescheduled Peter Pappas came over and did an excellent job walking me through the problems and repairs. He was very educational reading my sump pump. He has to wait outside my home for 45 min bc they gave him the wrong number. Service was great but something is wrong in that office. They did waive the call fee to be fair.

D L.

7/13/2016

Didn't get call back after filling out contact info on website on Monday night and leaving a message on Tuesday morning. It is now Wednesday! So much for the good reviews. Going elsewhere.

Jerry W.

7/17/2022

Called Steve and got a great appointment. Steve's stayed in touch as appointment got closer to update on techs arrival. Travis R. Shows up and solves my problem quick and fast. Travis R. Was polite and very professional. I would ask for Travis R. Every time. I will say Steve's Plumbing commercials is goofy, but nothing goofy about service and help thanks to Travis. Wally

Jing D.

10/11/2018 12:00:00 SA

Lyle from Steve plumbing did a good job letting me know the problem. They were very punctual. Highly recommended!.

Jodi V.

12/06/2019 12:00:00 SA

I needed a repair service right away because my toilet was backing up into my bathtub. I called Steve's plumbing and left a message and got a call back right away. The technician came within 30-45 minutes within my call. There was an initial fee of $250 that was later dropped to $150. I don't know why but it did. The technician Brayden was very courteous and friendly. He was very upfront with the fees and nothing was hidden. Brayden was able to remedy to the problem within an hour and a half. Thank you Brayden and Steve's plumbing for a job well done! I would definitely recommend them!!

Philly G.

08/12/2022 12:00:00 SA

I really appreciate the professional service I received from Steve's Plumbing recently. Specifically, the service provided by Plumber Maka Ching. He was neat, fast, knowledgable, and more importantly thorough in correcting my drain issue. Maka promptly looked into the issue, then explained what the problem and what needed to be done. He provided me with a clear estimate before proceeding. I'm really pleased with Maka's work and very happy with how the scheduling staff kept me posted on my appointment via telephone & text. I rely on Steve's Plumbing for my plumbing needs because of the reliability and quality of your team. Keep up the good work!

J W.

6/25/2022

Great service and they cared about my home and treated it as their own. Very customer friendly and explained how they had to repair and provided options and accurate estimate for their service. They cleaned up after they finished and I would highly recommend them.

Bede A.

06/05/2017 12:00:00 SA

I called Steve's Plumbing after reading several reviews here. I initially called a competitor but they told me that they had too many people out sick today. When I spoke with the receptionist at Steve's I mentioned that my shower was whistling non stop over the last 3 days. I had changed the shower head 4 months back when the whistle only lasted for 15 seconds after turning on the shower. But those days are gone. For the last few days it was maddening to shower. You could hear it from our living room, nuts!! So 3 hours after I called Stuart and Chase arrived. Red carpet rolled out and shoe covers ready. They took 20 minutes to properly assess the problem and then walked me through the different options and scenarios that could happen. Stuart and Chase were very clear and professional when explaining things and I went with their primary suggestion to fix the issue. From start to finish I felt very comfortable about the quality of service I received and the efficient manor that Stuart and Chase completed the job. I will definitely request for them the next time.

Steve R.

10/31/2020

So I needed a plumber. Over the phone I was told that the technician would provide me with an estimate before beginning work. There is also a $60 fee to have the technician come out..so I have to pay $60 to decide if I want to hire you? Nope. Do they take the dispatch fee off the cost of work? Nope.
The folks on the phone were polite, but this is a stupid way to treat a potential customer.
I will never bother calling this company again.

Marlon G.

11/03/2016 12:00:00 SA

Plumber didn't fix the leak in bathroom... Shower still leaking. I got charge over 3 g's and still didn't resolve the problem...

Tory M.

12/09/2018 12:00:00 SA

I used the power of Yelp to help me find a plumber on Oahu. Boom, Steve's appeared! I called them and made an appointment. This and one other is where they didn't get the five stars that they should deserve. I booked my appointment and was given a three hour window, which is cool. I called the day of the appointment at 2:30pm to confirm my appointment. The dispatcher had to call the service technician who had to push my appointment to 4-5pm. Not the best, but I understand things come up. 5:30pm rolls around, I call back and they tell me the technician couldn't make it that day and asked if they could reschedule for the next day. Well, I wasted five and a half hours of my day, but they offered to waive the service fee which was acceptable. The guys can the next day, early, were super friendly and informative, apologized for the day before. They got the work done quick and clean. The only issue was one of the shower handles leaks when on, which they will be fixing on their next visit in a couple days, as they are coming out for more work. Aside from the small communication error, I would recommend them. They are helpful and good at what they do. Yayaya, the leaky handle, it's only when on, and they would have come back either way to fix it.

Kollette S.

1/18/2018

So after realizing our shower drain was clogged at 5:30pm after business hours of course, we tried to do what we could. Called a lot of different companies, a lot turned me off just talking to them and some were unavailable. I decided to search yelp and found Steve's plumbing, already discouraged and tired I didn't expect much at all. But the lovely voice of Courtney was so caring and understanding and she got back to me super quick and said she would be sending someone out soon, in fact Martin got here 30 minutes faster then what they said. Martin was awesome! Not only knowledgeable but so personable and really listened and truly cared that we got our shower fixed. When you have kind people helping to service you it makes such a huge impact. Surely made our night much better! Thank you so much Martin!!! And to Steve's plumbing I will absolutely recommend your company!
And now we are all clean from our showers!!

James A.

11/08/2022 12:00:00 SA

I have used Steve's Plumbing for some time now for issues I cannot solve by myself. And I have been pleased with their advice, quality work and pricing (and realistic estimates). Today the AC side (Carlos Martinez) provided analysis on an AC Unit problem I have along with advice and some projected costs for replacing my system. He was personable, patient and gave excellent recommendations. Steve's, in my opinion, has made another home run with his AC division. Call Steve's!

Ron Q.

11/18/2020

Jeremy gave great advice on repairing two toilets. Fast and efficient service. Also fixed outside hose bib in less than 10 minutes. Steve's did a great job last year when I needed some work done, and again this year.

Agnes N.

7/24/2017

I would highly recommend Steve's plumbing for any plumbing service. Someone was there to answer my call and quickly set up an appointment. They also followed up with an email to confirm my appointment and also a phone call the day before. Lyle and Michael came a little earlier than the appointment time. They were friendly and professional and explained what needed to be done.

Sharon H.

5/17/2019

I was totally gonna procrastinate my yelp review until I finished all my chores today... BUT I can't stop thinking about how satisfied I am. I live in a condo where the stack plumbing servicing my kitchen sink and washer were cracked... my building is from the sixties so you all know how much this sucks. Anyway.. Steve's was my 2nd quote for the work completed. First of all, I'm 100% local and of course my first thought was to call up my plumber friend who did my other plumbing work but he was busy to get it done quickly... so I got a quote from a local company with local guys and I felt good about them - small company usually good--but the plumber had to keep calling the office as far as costs and it was my responsibility to follow up with the office the next day for a quote... bleh
I was hesitant on going with Steve's just because of the commercials and size of company -- worried that the quality would be affected, and price would go up--but I called them anyway to set up a quote ..
1) FIRST OF ALL.... I got email confirmations and calls the day of and prior telling me that the plumber is on the way... I have always remembered waiting for my plumbers, even my friends... I LOVE THIS STEVES.. we are in a new era and I want to know the stats to everything right now on my phone !!
2) the plumber KEN AUTEN was frickin amazing. He was patient and calming and PICTURESSSS!! he drew pictures so I could understand everything. I was dropping swear words here and there because of the stress and he stayed so calm I had to laugh. he was so quick and efficient with the iPad taking pictures and explaining all my different options. The quote he gave me was $5 lower than the first company. Competitive indeed but I did not get all this support from the first company. KEN worked quickly and cleaned up quickly, and made sure everything was working perfectly before he left.
BTW what's better than an efficient plumber?? A plumber that RAVES about his employer. If a company makes their employees happy to work for them without blowing up the prices for the customers, I'd say I AM MORE THAN HAPPY to call them again and again... kudos to you Steve's plumbing and with such a great asset on your team.
3) the beautiful ending : after all is complete I obviously have to submit receipts and pictures to my wonderful condo association... and KEN AUTEN had EVERYTHTING (pics before and after, receipts and descriptions ) emailed to me in a matter of minutes. He didn't leave till I opened that email. Dammit.... I love it.
I think when it comes to plumbing-- don't mess around... just call Steve's... super incredible service. Hopefully I don't need them again but if I do, IM REQUESTING FOR KEN!

Jennifer C.

9/15/2016

We needed to reroute our main water line from the road up a hillside to our home due to a project to terrace the front with rock retaining walls. Stuart and Brennan came out and did a fantastic job although it involved them working in the very hot sun all day for a couple of days and then had to deal with rain. It was a complicated job involving working on steep slopes, around the retaining walls and they also needed to coordinate with other contractors to complete the process. They were personable, resourceful, cheerful and did a superb job. I couldn't be happier with the outcome.

Grant T.

05/02/2022 12:00:00 SA

Thank you Landry Sua you did a great job and educating me on the problem. Apparently the previous person most likely from another company.. did a bad job taking shortcuts on some piping that was adjusted for convenience and not the proper procedure. Landry showed it to me and went beyond what he was probably obligated to do. Added some caulking around the sink. and cleaned it better than I ever did.. Great job. probably will use you guys again.. since our condo is almost 50 years old and having by a thread... Mahalo!

Yuuko A.

2/23/2020

Found a puddle in our yard, dug and discovered a corroded pipe with water spurting from it. Called over 10 different plumbing companies and Steve's was the first to come. Even though our window was about 4-5 hours out, it was worth the wait! We had an emergency call out for $250 plus tax over the phone payment and receipt was sent immediately. Received an email letting me know the tech was on his way with a picture of him. Then we paid the cost of repair with the tech and again, immediate receipt with a picture of the completed work. Brayden was professional and quick! He has a tool which is super efficient and quiet for joining the pipes after midnight. Thanks for showing up in the middle of the night!

Sam C.

5/13/2017

Awesome service and quality. Mahalo Lance and Steve's Plumbing.

Najib S.

6/29/2021

This review is directly reflective of Steve's Plumbing customer service and it's representative Courtney. After my initial review the company made multiple attempts to get in contact with me, most of which ignored (I apologize for that) due to my dissatisfaction in the work that was completed. They finally made contact with my wife and the representative could not have been nicer and understanding of the situation. They offered to refund half of the cost of the service (which they did not have to do) and apologized for the inconvenience . This is how a good company operates! Thank you again for being so accommodating.

Michelle B.

05/03/2023 12:00:00 SA

My husband just told me that a manager from Steve's Plumbing had called and notified him that we will be getting a full refund and apologized for the inconvenience they caused. I am very happy with the outcome and thank Steve's for doing the right thing.

Charles C.

3/15/2022

I called Steve's plumbing for a service that I needed for my plumbing issues, and they accommodated me with the service very promptly. The technician that arrived to my residence was named Sunny Sylva. He was very professional, knowledgeable and respectful in his job performance. Sunny's attitude and work ethic's is a great asset to represent Steve's Plumbing. I'm truly glade that I called Steve's Plumbing to handle my plumbing issues, and I recommend this business for future issues and reference's.

Chanelle A.

6/19/2020

After being told by another Plumbing company that I had no leaks and that in order to clean out my pipes to stop it from backing up I would need to pay $300 and have them break though my wall. I decided to get a 2nd opinion! Best decision ever. Lyle & Kyle from Steve's came to the rescue. No Ka Oi! Professional, friendly, efficient, and Akamai. They located my problem and provided me with an affordable resolution. I highly recommend them and Steve's plumbing.

Connie S.

7/21/2023

I've used Steve's Plumbing several times over the past 10-15 years and always been very happy with their service. Today after a yearly hot water heater flush and inspection of our pipes we had a water conditioner installed. Both Rodney, who did the inspection and flush, and Maka, who did the installation of the Halo water system impressed me with their professionalism and knowledge of their trade. Maka made sure I was informed throughout the process, when he would be turning the water off or on, and he helped me with moving things away from the area of installation. He was very personable and professional as well. I will continue to use Steve's and recommend them to others. Thanks!

Morgan K.

02/06/2022 12:00:00 SA

Ripoff, charged me $680 just to cut a hole in the ceiling and point out the small drip.

Varden L.

1/22/2021

Update 1/22/2021. I was able to find another plumber to do a different job. Charge me $110 hr and finished the job within 30 minutes. Asked him how much we would have charge me to install a new garbage disposal, he said $110 per hour plus destination charge. Total would be about $150. Compared to the $770 I paid, that's a huge difference. Man, that $150 quote is just A-1! Do your research, that way you can save money.

Cindy P.

8/16/2017

My husband had me call Steve's Plumbing for our huge water leak. The hot water was leaking so bad that it was making the kitchen floor hot. We knew we needed a good plumber who could listen and tell us where the leak was. Frank came out the next day. He was very nice and explained things very well. The charge for this diagnostic visit was almost $700 with our military discount. He found a huge leak in the hot water line and a small leak in the cold water line. He thought these leaks were located near my water heater. He decided we needed to start at the water meter and dig back to the house breaking up the cement to get to the leak at the water heater. It may involve going in the kitchen and breaking the tile to make sure all of the pipes are correct. The price for this, $20,000-$30,000. I talked to my brother, who is a plumber, and he thought I should get a few more opinions. That is what I am doing. Apparently, the one thing Frank missed was the step down release valve that my house is missing. Now I know why we blow so many hoses on our sinks. Will I take their option? They didn't offer me the sealant. The cold water might be fixable with just the sealant. I will have a plumber draw the lines and show my insurance company the leak (s) so they might be able to help me with this problem. In the meantime, my hot water stays off. Oh, this other plumber will charge $400 to diagnose.

carolyn f.

7/27/2022

This company is a total rip-off. Yes, they are fast to respond but totally too way way way overpriced. They estimated a job for almost 10K... yes 10K for a leak in the bathroom. We called other company and we had 2 more bids for $1400-1600. What the HECK!!!! They don't deserve any star at all. Just want to give other people a warning and get other estimates to compare.

Choi G.

08/03/2021 12:00:00 SA

PRICE GOUGED!
Don't call Steve's Plumbing - only if last resort. Had a leak from fridge water filter inside the fridge. Leaked water down to ceiling and bedroom below. Turned off the main water line and wanted plumber to detach the fridge water line from under the sink so I could use my cold water in sink. When your water is leaking down ceiling, your panicking and you just want to fix what's the cause. Steven's plumbing came late afternoon same day I called earlier. Technician was professional and courteous. Told him if he could eliminate fridge line under sick. He changed the connection (small copper part) to 2 line spout vs 1. Maybe 1 1/2 hr the most (including going to van to write up my invoice) WHOOPING $1,000 !!!including trip charge and tax. I'm sure the part is less than $25. I know plumbers are expensive but to price gouge customer when their in the most vulnerable situation is a shameful business practice!

Terry L.

12/20/2018

Awesome , these guys were absolutely professional they did the job they came for and had it done in record time and took care of secondary problem I did not catch and Lyle did, could have been a bigger problem.
Again your crew was Awesome. Thank You.

Jason I.

11/11/2022 12:00:00 SA

our sewer line backed up but then cleared temporarily
steve plumbing came out and gave several estimates for different levels of service. they were not able to elaborate on the problem or even if the suggested solution would work so i decided to get other estimates
i remembered i had a home warrantee and they sent out another plumbing company and they were able to figure out what was wrong without the same pricey options as steves plumbing
i would highly recommend getting other estimates before going with steves plumbing as their prices seem on the higher side and may not even be necessary

Shuji K.

12/09/2020 12:00:00 SA

Shon came out to apartment to fix our clogged drain. He was super clean, professional, and a very positive person. You can tell he cares about his customers and enjoys doing what he does. Thank you for your help! Also, I thought it was awesome that even the equipment had booties put in the wheels so my apartment stayed clean.

Anabelle T.

7/14/2021

Customer service rep was friendly and understanding when scheduling a tech to come out to troubleshoot.
Tech was able to stop by much earlier than the original timeframe given. He was thorough in checking the guest bathroom for leaks and found nothing. Suggested we call an A/C repair man to check the unit as well.
Very happy with their response time and pricing for coming out to check for leaks. Will be using their services again if anything else comes up.

Carol T.

03/10/2022 12:00:00 SA

I found out when I came home from work that one of our toilets was leaking. I called Steve's Plumbing hoping they could come out tomorrow. Instead, (I forgot who answered the phone), I was told someone could be here within 30 minutes! Sunny Sylva was great! He really took his time to make sure everything was fixed before leaving. He didn't rush the job even though it took a lot longer to fix because he needed to replace another part he wasn't expecting to have to fix. I really appreciated his expertise and professionalism. I also renewed my Ohana program membership, so I got a 10% discount and the service call fee was waived. I saved over $75. A great deal.

Rachael E.

12/04/2017 12:00:00 SA

Great response time and an extremely informative team. They even offered tips and advice on other plumbing projects/issues in the house. Definitely will call again.

Cara K.

4/29/2023

Very knowledgeable and helpful. Nick is the best. Really care about his peeps.
They may be busy but that's for a reason.

Russell F.

6/24/2021

Gave them another chance after they were soo sorry and promised to give me one year of priority service that normally cost around $100 a year, well shame on me.... at least this time they called 15 mins before their appointment window (3 to 5 PM) ends that they cannot make it and would like to come between 6 to 8 pm. I said bye, how can anyone do business like this.

Daryle M.

12/20/2021

I've changed out three toilets with Steve's no problem. When our solar water heater broke, I called them again because Alternate energy wouldn't call us back. They gave a quote ($7300) and said they would start the next day. They came 3 hours late and the guy spent 8 hours and did a crap job. The solar array wasn't hooked up, it leaked when he tried to turn it on. It was 7 at night, I told him to go,and called to make sure they sent someone who knew what they were doing.
The next day, they sent over Kevin who did a great job fixing the other guy's mistakes. I had to take off both days which pissed me off even more.
Since I signed up for their Ohana club, I called them again to service my central ac unit drain that constantly clogs. As usual, they gave me a window of 3-5 pm. It is 6:35 pm and they have not shown. I won't be calling back as they'll just lie to me.

Doreen N.

12/16/2021

I signed up for the Ohana annual plan thinking that they would be fair. Otherwise you have to pay $59 trip fee. They would not quote anything on the phone they said the technician would have to be there in person and give an estimate and charges a trip fee unless you sign up for the annual plan. Dylan came out, nice guy, he Gave an estimate of over $2000. I knew that was outrageous, I found a plumber very shortly through a friend and for the same amount of work he did it for a little bit over $500. The estimate was quadruple of what I actually paid to get this work done with someone else. I asked Steves For a refund on this annual Ohana plan and they said they would get back to me and they didn't. I subsequently talk to others about Steve's and they said that they don't return calls and won't solve your issues. I'm sure Courtney will reply that she will follow up. But I've heard a lot of horror stories since bringing this one up. I think I'm screwed on the annual fee unless I get a flush on my water heater but I'm not sure I will trust them. Buyer beware do not go here their quotes are thousands of dollars more than what a real Plumber will quote.

Cori C.

1/26/2021

I called and scheduled an appointment between 3 and 5p got called at 330p that they needed to reschedule. Very disappointing and unprofessional.

Jacob D.

7/25/2022

Please not i cannot speak for the quality of service on either plumbing or AC. This review is purly based on price.

Had these guys out to give me a quote for a pretty small job. Replace a drop inable PRV, add a hose bibb to a above ground line and unclogg a shower drain........my quote was 2400$. This was my fault as i thought hey i will shop around and see if other plumbers are a better deal than the guys i normally use. I naturally said no, paid the 62$ for the pleaseure of them coming out...then called my other guys. Whole job with parts cost me 627$, PRV took literealy 13 minutes to replace (which is what i had said while these guys where, though i think i said 30), took a hour and 15 mintues for them to do everything.

Just a fair warning for anyone using these guys.

J. S.

7/28/2021

Excellent service. Knowledgeable expert plumbers. COVID vaccination protocols insure customer safety. Highly recommend!

Coconut M.

06/03/2019 12:00:00 SA

While their response was quick, they would. I disclose how much their fee to provide an estimate was.
They do not seem to be transparent with their their fees.
Would not recommend.

John K.

2/13/2023

After postponing the appointment for a third time, Steve's plumbing gave me a quote of $410 for a service the next person finished that same day for $150 total. I can't believe our community supports this type of gross overpricing.

E L.

11/23/2022

They charge a fee for the plumber to evaluate your problem and it is non refundable, it does not go towards the work if you chose to do so. It's overpriced, they promise they can do the work that day and did not do it.

Dave L.

11/06/2020 12:00:00 SA

Terrible customer service! I called to get residential service for my home. The lady over the phone stated that they give free estimates, but has to be in person, not over the phone. She books the appointment, but then tells me there's a $45 fee for booking the appointment. WTF? So the free estimate is not free. False advertising! This company has shady business practices and will take advantage of unsuspecting customers. I cancelled the appointment, then two minutes later she calls me back stating that she'll waive the booking fee and wanted to keep the appointment. (why would she call me back? I'll explain below) I told her, why charge the booking fee if it can be magically waived? I caught her in a lie and and she couldn't explain herself. I highly recommend NOT to use this company. Very dishonest sales tactics and poor customer service. They will take advantage of customers to increase their bottom line and rip off customers who are struggling to make ends meet. *My guess is that their customer service reps are being paid commissions for every call that comes in. The higher they charge the customer, the more money the rep makes. That's why she called me back. She wants/needs the sale! Avoid these people at all costs. They don't have your best interest in mind.

Allegra P.

11/15/2022

Save your time, money and energy and go elsewhere for your plumbing needs!! If you need more, here was my sketchy experience: I found this plumber on Angi's (which I thought was a trusted site.) I received a call quickly and set up an appointment for 8-9:30am the next morning to have someone look at a couple small pipe leaks I have. My first clue was when the scheduler told me they also repair A/C. I declined as I don't have A/C and it had nothing to do with my service call. The next morning I took off work and waited. By 9am I called since they said they would call me to collect the service fee and had not. The lady told me she didn't know what happened but she had no record of my appointment. She was very apologetic and rescheduled for the next morning 8am-9:30. The same thing happened the next morning!! This time the person said my appointment was cancelled?!? They said they could send someone later that day at 3pm, so I gave them one more chance. A few hours later they called to say they could come at Noon and could we be there? My husband left work and met the plumber. He looked at the problem and said he would put together a quote. A few days later I received 6 quotes to my email. NONE of the quotes had any scope of work that applied to my issue. They were literally generic proposals to get me to sign up for their Ohana Maintenance package which is just a reoccurring revenue stream for them. They were super aggressive texting and emailing me regarding the proposals. WHAT A WASTE OF TIME!!!! And now I have to start all over with an other plumber. Ugh.

Kalei H.

08/09/2023 12:00:00 SA

Thank you Maka! Today was the second time Steve's Plumbing took care of our problem. Tech Maka was fantastic, so friendly and took his time to explain what needed to be done and why, that's something not many do nowadays. Pricing is affordable, other places may charge less for services/equipment, but in our opinion, Steve's Plumbing provides the best service and quality of work that we have ever experienced.

Fred F.

10/02/2018 12:00:00 SA

I VERY RARELY write reviews. If I do it's because I was completely and overwhelmingly impressed and happy with a product or service or absolutely disappointed beyond belief. Needless to say, BEN CARVALHO and JAMES FERNADEZ were so easy to work with! They were very polite, accommodating and knowledgeable. Very professional yet friendly and very easy to talk to. If you have any plumbing needs please call their office and ask for Ben and James. They provided impeccable service. You will not be disappointed!

M M.

6/29/2019

Service: Excellent! They have a very good appt. Notification system. The technician was very pleasant and punctual. The call center does a good job keeping you in the loop.

Value:. SUPER expensive. They also treat jobs like a bidding war. They will not give you the honest price. I was quoted a price,then when I turned their offer down, they came back and asked me What can we bring it down to?
It would've been nice if they just gave me an honest price up front. Price around first or you'll be sorry. They were more than double of other reputable companies.

Mark C.

04/08/2022 12:00:00 SA

These folks are the best! We recently purchased a home that had a very low water pressure issue. We also needed 2 RO filters installed and a couple of leaking faucets. The water pressure issue was a bit complex so Steve's Plumbing sent Lyle who stuck with the issue, installed a needed booster pump, (no easy task), and everything is working perfectly! Clean, reliable, and totally professional, what more is there! Thanks Lyle and Steve's Plumbing!

Melanie M.

12/02/2016 12:00:00 SA

They are a joy to work with. From the receptionist to the plumbers who came out to help fix the plumbing problem, they were nothing but pleasant. Kyle and Jack were very informative and professional with their work. We would highly recommend them to our family and friends.

Johnny M.

07/05/2022 12:00:00 SA

Ok 2 months ago my drain was clogged and called root-rooter. They actually got the clogged out but they managed to destroy my new flooring and carpet in the process.

Finally after 2 months, we got everything replaced and my drains clogged again. Already had a bad experience with root-rooter, decided to call Steve's because I dealt with them a couple times. It was late in the day, so I seen they were 24/7. I said perfect!

I must say the person on the phone was very friendly and we had a quick response. Everything seem to be going well, I seen the process before and it looked like he knew was doing, but here is where it all turned.

The tech just put a camera through the pipes and said there was no clog but didn't even come in to check if the problem was solved. So, he left and I flushed the toilet and it still was backing up. I called back 15 minutes after he left and the dispatcher put me on hold for 10 minutes and asked if they could call me back, I said fine.

No call back for an hour, so I called and I got an answering machine. WTF I thought they were 24/7, so I left a message and decided to go to their site. I got to chat with the not so helpful, mainland answering service, which they sent a message, like 2 times and still no response. Finally they got in contact with the tech and said he didn't find anything and didn't bother to come back.

After the holiday, hopefully I get a follow up because our toilets are still backing up and do the job correctly. Then I'll update the review.

Update day 3. Yes I'm done with these guys, left multiple messages and no call back, basically took my money and ran. Their call center sent massages at least 4 times to the main office and I left 3 messages and still no response. Hate to leave a bad review but if the lazy tech would've came inside the house and corrected the problem, I wouldn't leave a bad comment.

Update. Customer service did call back and was very nice and helpful. Gave me the option of having them return but it would be tomorrow. I declined because it was an emergency and needed it today, but he gave me assurance that I could give them a call if the new company can't fix the problem. Gave 1 more star for customer service, 1 bad apple shouldn't reflect on everyone.

Bill S.

8/23/2021

my toilet clogged up last night , called Steve's plumbing, A girl answered the phone. She explained the options (she had a very calming voice) I decided to schedule for monday, Lyle came out used his camera to scope out the situation, he explained everythig to me in detail. Next Rob came and did some checks went to work he found the clog it was roots from trees or grass was the problem, used his machines to clear the problem. It started to rain hard, but he just kept on. Problem was solved. All in All I would recommend Steve's plumbing to anyone having plumbing issues.
Mahalo to Lyle and Rob.

Miko S.

03/03/2021 12:00:00 SA

I scheduled appointment on Tuesday 2/23 between 7:30 - 8:30 am. Steve's charges $115/hr and $49. I took off from work without pay on this day to be at home for the service. Steve's called and said they won't be able to come till 2pm (I have a second part time job at 3pm) and could not wait, then they say maybe by 10am but not sure. We rescheduled to Saturday 7:30 - 8:30. I lost one day's pay.
I explained the job, remove kitchen sink drain. I tried but did not have proper tools. The job should not take more than an hour.
Sat. 2/27 7:30 - 8:30. 2 Steve's truck came at 8:15 one technician came in the house and had to leave and the other one came back to do the work. The final charge was $264 minus $50 coupon. Total was $214 for 45 minutes of work. It should have been $115/hr as stated prior email.
I feel the need for an explanation and compensated for loss time at work and over charge. Steve's has gotten too big, too soon and need to improve communication/coordinating work schedule to customer's preference. As for the charge, it should have been clarified that $115/hr may not be a firm price.

Dragon F.

05/04/2021 12:00:00 SA

Steve plumbing call in one working week day.
Repair Service was done the next day,
Brayden help fix the water leak in couple hours. No one complain of any leak yet.

Except he left in a hire. No clean up.
The 2 shower tub was dirty.
The price to fix was average going rate in Oahu.
Recommended plumbing co.

Is clean up already
Thanks for responding

Sherry W.

09/02/2022 12:00:00 SA

I WOULD GIVE NEGATIVE STAR IF I CAN!
First thing, their staffs were never been on time.They showed up 24 hours later after they told us we are coming in 30 mins.It took them 2 weeks to give us estimate after they said I will give estimate to you on next day. On following days we kept calling to found out what's going on(as they said the next day), they alway said they would call us for further information and still need to wait (TWO WEEKS).
Secondly, after we signed the paperwork and sent to them, it took them another 4 days to tell us that they needed to reestimate the cost and raised price from $3k into $5k for the same work. WHAT THE ????
I would no recommend this dishonest company.

Joshua S.

3/25/2016

Let me tell you from talking to Matt to the office people and worker Lyle this company know what there doing had a leak Lyle went over the steps and got the job done that's not the only thing Stevens plumping go Beyond like no other company from emailing u a pic of who's coming to your houses to the courtesy calls letting u know there on there way A+++++++ in my books Lyle Matt best pluming company

Kaleo P.

03/01/2022 12:00:00 SA

The woman who answered the phone seemed irritated and when I explained what I needed for a tenant she then said I needed to pay a $59.99 dispatch fee (yet they give free estimates) for a person just to come out and then pay another price for the job. I said no thanks. A'ole Aloha!
I found Roscoe from Rock-O- Rooter. It was just that a tenant stuck a snake in the drain. Steve please fix the customer service and get rid of the fee; you can have potential clients send a pic or video. Okay I am pau!

Jen T.

05/08/2017 12:00:00 SA

Basically my parents live up in Mililani, and my moms been trying to get a quote for service on their shower, we've been thru a dozen plumbing companies and for the life of my parents the problem still exist, The shower has been leaking and their water bill is sky rocketing as the weeks go by.

My mom is very particular and prefers that the company that comes out be licensed and properly trained and so forth. I have to say that's all I hear my mom complain about is she's waiting on this company, waiting on that company for simple pricing they promise to email her or have the office call back and we've got nothing.

Anyhow a few weeks ago my father noticed this bright green truck in the loop and told my mom to call, she finally did. I've got to say my mom hasn't been more excited for a plumber to come out, she said she called Steves plumbing and was surprised that she was able to speak to someone who listened and really answered all of her questions, she said by the end of the call she felt as if a weight was lifted off of her shoulders and she cannot wait for this company to come out.

Let's see what comes out of this, my mom stated that Crystal was really genuine in helping her and it sounded like she really cared she was upfront and told my mom about a one time charge for dispatch to Mililani but if we go forward with service it's waived and we pay just for the job itself regardless if it took 1 hour or 1 week, there's no charges for gas, etc. My mom was also intrigued that she was able to confirm the plumbers name Daniel Hobson that will be coming to their home, the company calls to make sure someone's home and we are able to know right then and there how much it'll be no hidden cost.

I'm normally not a blogger but I spent one hour just listening to my mom go on and on about her appointment. I just hope this is not another fluke and they get the run around again, anyhow I will definitely update what happens after my moms appointment this Wednesday morning.

Karen B.

11/07/2020 12:00:00 SA

Shady business. Call someone else! We called for a plumber on a Saturday morning and they said nobody was available until Monday, but they could send someone for a dispatch fee of $89.95. I refused to give my cc info over the phone, and the fee dropped to $49.95. I refused. I kindly told them no thank you and called another plumber. Later in the afternoon, they called and said they had a guy in the area and could send him if we paid the $49.95 dispatch fee. I refused and and said i had someone else on the way. Then, they offered to wave the fee! Very shady business that will be reported to BBB and BREG. We called a few other plumbers, and they don't charge a dispatch fee. Call any other plumber. Sadly, this one has integrity issues.

Coleen M.

7/29/2022

My husband and I have been trying to call/email to get an itemized receipt so our insurance can reimburse us since our service call. We have asked a supervisor to call us back before lunch because we work at night but never seem to actually talk to a supervisor because they call us too late and are never available in the morning. I don't understand why an itemized receipt cannot be provided.

Merima H.

7/15/2016

I had issue with my bathroom plumbing the other morning. I never had plumber in my apartment before and as a single female I didnt know where to go for help. I went online and found Steve's Plumbing Service. I decided to call them and I tell you their customer service is excellent! Technician was on time, he was fast and very professional, he even helped me to clean up! Most importantly it was affordable! I recommend the Steve's Plumbing Service, their staff members are great!

Jason M.

12/20/2021

terrible service. never got back to me after repeated calls. charged me $500 to cut a hole in my ceiling, poke his head and say there is nothing leaking. and they will not even repair the hole in the ceiling. avoid these guys! i will never get suckered by them again

M L.

05/03/2019 12:00:00 SA

Ken was our tech guy today. He was awesome and fixed a problem from another plumbing company that supposedly fixed just 28 days ago. I recommend him at Steve's Plumbing.

Ali M.

10/15/2020

We requested the assistance of Steve's very last minute. I saw their truck riding around and called the number. They were quick to set an appointment which ended up being the very next day(yesterday). Usually plumbers fees are scary. But theirs was very fair. The guys had a perfect balance of professionalism and the Aloha hang loose spirit.

I'd recommend them to anyone and will definitely entrust them with our needs in the future.

Ali M

Hopkins M.

4/22/2022

$560 labor to repair a vanity faucet and drain plug. Took 45 minutes. I would not recommend them to anyone. They tell you upfront that they are a flat rate company but when the fly rate for a simple faucet replacement is $560. I provided the faucet. They prey on the trusting, elderly or emergency situations with there price gouging! BEWARE, SHOP AROUND, STAY AWAY

Keola K.

09/07/2016 12:00:00 SA

Excellent service Great Advise. Mahalo and request for Matt and V for services. Professional and knowledgble

Martin A.

8/26/2021

Steve's Plumbing Service was professional and prompt. Jarrett Kalaola was dispatched and provided thorough and expert service in the replacement/install of my condo unit's isolation valve, 2 water heater valves, and 1 refrigerator supply valve. I would recommend Steve's Plumbing Service and Jarrett.

Ira T.

5/17/2020

Steve's provides quick and efficient service and is responsive. However, their charges for parts and labor are high. You can purchase similar parts at hardware stores for a fraction of what they charge. Their labor charges are also expensive, perhaps what a CPA or attorney would charge. They don't charge a flat hourly fee but charge for each individual talk separately.

Chris N.

05/02/2018 12:00:00 SA

Too bad Yelp makes you assign a star, this rating deserves a 0 star review. After reading the reviews, I thought I would give these people a try. I called to make an appointment. The woman named Crystal answered. She insisted she call the landlord, even though this was a simple washer in a faucet and I was paying for it, having done it in the past. I gladly gave her the number, but told her the landlord had memory problems. She said she still had to call and would Call me right back. That was this morning. Now it is closing time, the day is done and no such call... so, as I watch my sink leak continously, my day is wasted and so is the water that will pour down the drain until tomorrow. I guess Steve's does not think I was worth a follow up call. Even if the landlord denied the request, letting me know is the proper thing to do. Shame on you Steve's!

Cynthia V.

11/25/2021

Taylor P was very hardworking and outstanding in helping us. Plumbing is a very gruesome dirty job but Taylor was humble and gave 210% !!!! I hope to specifically ask for him for future needs and will definitely refer him to my family and friends !!!! Very professional and an expert in what he does!

Ryan B.

09/05/2019 12:00:00 SA

So glad I made the call to Steve's Plumbing. We are having a big party tomorrow and our toilets started to back up. Clayton and Matt came to our rescue and got us back in business. If you're ever in a bind, call Steve's Plumbing.
Thanks again Guys.
Ryan

Timothy D.

06/06/2023 12:00:00 SA

Would add this caveat to the skilled workers at Steve's Plumbing. You would be even better if your complex pricing system was simplified, and if you would reduce your prices across the board. I was scared away once by your exorbitant charges - one time it was $1,000 for a simple kitchen faucet replacement. The job was done well, but please....way too expensive!

Wendy M.

2/20/2023

Should of done this a long time ago but we finally decided to call you from all your TV commercials. It was as if you were speaking directly to us. From the start to the finish, what an experience!! Professional, courteous and amazing! The gal who first answered our call was on it. She is the voice of your company and she did great! We got someone to come out to inspect our split level AC, which was not producing cold air, within hours then was able to get a technician out a few hours later. Job complete- just like that!! Great praise and much Thanks to Jordan Silva who came by and explained the entire process to us as he cleaned and provided maintenance to our system. It's working like new again! We would also like to thank Bezalel Santos for diagnosing the problem and provided detailed suggestions to us. He scheduled the service and Jordan took it from there. Awesome experience and service! We know who we'll be calling next, or recommending, if we ever have a plumbing or AC problem! Mahalo, The Maio's

Derek Y.

06/08/2022 12:00:00 SA

We just hired Steve's Plumbing because of their commercials and thought they would be reliable and would get the job done right.
So it ends up the water main to the house broke so it was a real big job.
Needless to say what I've experienced I will recommend anyone looking for a plumber to look elsewhere. Please do your due diligence and look for a better option. Steve's is a big company with absolutely NO ALOHA!!
They needed to dig up the lane to lay new pipes. They did a real sloppy job (if anyone wants pictures just ask and I'll show you). We requested for them to just come and clean up their mess and make everything right. And guess what??? They are saying we need to take legal action to get their mistakes fixed.
I can't express enough how disappointed I am with Steve's Plumbing and their employees.

K R.

12/07/2018 12:00:00 SA

Had to call Steve's at 9pm on Sunday night when every drain in my house suddenly started backing up. There was a dispatch fee but it was similar to other shops. They fixed my problem temporarily and came back the next day to finish the work--major plumbing overhaul. I thought the price was fair and that they were dependable and good quality.

Lynn D.

12/30/2020

Really needed quick service - two bathrooms with two toilets and two showers sharing same main pipe that was plugged badly. Lucky to have Josh show up after hours and resolve the situation in a timely, professional, thorough manner. Not only did he fix the immediate problem but also provided potential solutions to avoid this problem again. Thanks to Josh and thanks to Steve's plumbing!

Ceelo G.

6/20/2020

I called to have someone troubleshoot my water heater. I asked what it costs to have someone take a look at it. I was told there was a $50 dispatch fee. Plumber arrives, figures out what's wrong (didn't do any repairs), then tells me there's a $285 diagnostics fee. Why wasn't I told about this fee when I called? What a scam.

Georgie S.

09/09/2016 12:00:00 SA

BEWARE! This company is super slippery and dishonest. My tutu called for an estimate to replace water heater, she is 84 years old and the bid they provided was over $2,400!!!!!
Considering that a 40 gallon hot water heater at Home Depot is $400 looks like they were trying to rip off an old lady. Shame on you Steves Plumbing Service!

darrin k.

09/12/2022 12:00:00 SA

Communication was terrible. I never got a proper detailed estimate
before the job was started. I really dont care about going to websites
to see rates.

Even worse when the job was finished!

I was charged for something that was unfixable. Never got a clear explanation for the charge despite the two emails I wrote to a
supervisor.

Cant say I would recommend.

Keahi L.

02/11/2021 12:00:00 SA

Alright ya'll, when you're at home cooking more and all of a sudden the garbage disposal goes out call this place if you're ready to spend a very pretty penny.

We were able to get same-day friendly service and our entire disposal got replaced! Lucky they had extras in that bright green work van of theirs.

Honestly took about 90 minutes from start to finish, that included: agreeing to replace the parts, agreeing on the model to buy, signing all the paperwork, and the installation itself. Paid 1100.00 plus tax for the one-man work crew. Again super friendly local handyman who cleaned up after himself and was very knowledgable about the craft.
Docked a star because he installed the new disposal with the label facing the back of the sink - UGH. I had a hard time trying to get a picture of the model no. and such to register the new disposal online.

Lee Ann R.

3/17/2017

Housesitting for my dad and his wife. Shower knob turns, but won't turn the water off. It's 11pm (our time) when I have to Facetime my dad who just landed on the west coast. By now, the water is not only coming out of the shower head, it is now leaking from the knob. He tells me I need to call an emergency plumber. Great.
The first two companies who are closest to us weren't able to send someone out until the following morning. Steve's Plumbing Service was next on the list and I was relieved when Courtney was able to send Daniel out to us ASAP, but because he was out in Waianae, it would take him 1-1/2 hours to get to us. I was a little annoyed because their cc systems were down, so we weren't able to pay the dispatch fee over the phone. I ended up having to go to the ATM to get the cash (she said I could write a check, but I didn't have my checkbook, since we were housesitting). Besides that, I liked that the company sends you an email as soon as the plumber is on his way. The email includes a picture and a brief bio of the plumber, which was pretty neat because then it didn't feel like we were letting a complete stranger into our dad's house in the middle of the night. Daniel wasn't able to fix the problem that night because he didn't have the part with him, but he was able to slow the water flow to a drip until he could return the next day. He showed us a tiered menu of services and we got to choose what level of service we wanted. We took his recommendation (silver level)
The next day comes, and Courtney calls me in the morning to tell me that Daniel will be coming between 5-7pm. Fine. Late afternoon comes and I receive another call saying that he will be coming at 7:30 pm since he is on another job in our area. Fine. 7:30pm comes and goes and Courtney calls me again to tell me that his job is running late and if it is ok if Daniel comes at 9:30pm. Fine. Daniel doesn't end up coming until around 10:00pm. Little annoyed, but it's ok, because I understand that things happen. When he tries to turn off the water valve, the knob won't turn. Because someone had built a rock wall around the knob, he can't get to it with the proper leverage to turn it. Bad news. Now we have to call Board of Water to come turn off their water valve to the house before he can work on the broken shower. BUT now we have the new problem of having the stuck shut off valve. Having been on the phone with my dad, he asks if Daniel can use another pipe closer to the house to create another shut off valve. Daniel promised that he would get us an estimate for the new request and that he would come back the next day to fix it.
The next day comes and I am not able to be home to wait for Daniel to come back, so we schedule our repairs for the next day (today) between 830am-930am. I get a call from Courtney around 730am to verify that I called Board of Water to have them come to turn off the water. I tell her no because I thought that she was setting that up when I had spoken to her to set up the repair time. She told me no problem and took care of it. Daniel came around 1015am (BOW already turned the water off) and spent the next 3 1/2 hours fixing the shower and creating a new shut off valve where my dad had requested for it to be installed in the garage.
I am very happy with the service that Steve's Plumbing Service provided for our emergency repair work. I am also very happy with the work that Daniel did to get us another shut off valve installed. We paid around $1400 for all of the work that was done, which is a lot of money, but completely worth the level of professionalism and commitment to providing excellent service. My dad was very satisfied with the price (which speaks volumes since he doesn't like paying others for this type of work since he usually does these repairs himself ). Daniel was upfront about all cost, he was very professional and friendly, and the quality of his work was top notch. Courtney was wonderful in taking care of the scheduling and billing. We even received a phone call (I think from Rachel?) before Daniel left, asking if I was satisfied with his work and if there is anything else I might need from him before he left.
Aside from all the delays, Steve's Plumbing Service has AMAZING CUSTOMER SERVICE! This company is committed to making sure they get the job done right, even if it takes a few days and multiple delays. I would definitely recommend Steve's Plumbing Service and will not hesitate to call them again, should the need arise. Thank you Daniel and Courtney!

Dustin C.

10/15/2020

I needed kitchen pipes cut and capped to finish our cabinet remodel, Steve's was able to dispatch Hector and I couldn't have been happier with his work. Turned out after the inside work we needed to replace my entire main water shutoff and Hector was able to remain on site and quickly fix that issue. I liked that he explained what he had to do and answered all the questions I had! #professional #knowledgeable #precise #cleanwork #customeroriented #customerfirst MAHALO!

-Dustin-

Carmen M.

07/07/2017 12:00:00 SA

Excellent service from Frank and on the day we called which was an added plus. Frank went the extra mile and explained in detail what he was doing and was very courteous not only to me but to our tenant as well. Very knowledgeable and professional.
Although they may be on the pricier side, they have reliable, certified plumbers who know what they're doing.

Brian K.

11/10/2020 12:00:00 SA

It is entirely possible that Steves Plumbing Service is great, but I never got past the front door. We setup an appointment last night for this morning between 8-10AM. At 630AM we called just to make sure that the online appointment scheduled properly - and we found out it had not.

We scheduled a new appointment for between 8 and 10AM with someone on the phone. At 10AM we called back and found out that they also had no record of our second appointment!

We made a 3rd appointment for today, between 3 and 5PM.

At 3PM we received a text message and a phone call to let us know the plumber is on the way (yay!).

At 4PM we had not heard anything and called them yet again, to be told that the plumber would be there at 7PM (is this time right? I think they have a call center on the west coast). We said that we were texted and called that the plumber is on the way. We asked for a confirmation they were actually on the way since it had been an hour and .. you know .. we're on Oahu. It only takes so long to get around.

15 minutes later we had not heard back and called again and cancelled the appointment. Well, we hope. Who knows! Ditch the call center and spend some effort on the customer service, Steve.

I'm expecting my doorbell to ring any minute now.

Update: It is now 445 and two very nice men from Steve's arrived. I told them we canceled an hour ago! They said they had not heard anything. I told them the above story and I couldn't in good conscience give a company like that any money. They understood - I feel bad because they drove here (and we still have a clog) but I'd rather wait until the morning then support this customer service.

Gabriel G.

12/29/2018

Clay was great! He was very professional and helped us in a timely manner. He ensured that we understood everything that was being done to the house. Smooth plumbing experience!

Lee M.

1/30/2023

The technicians are awesome. My part for an ice machine that broke way back in December came in last week. The scheduler didn't tell me. First I heard of it was today. She tells me I have to confirm their arrival 12 to 4 on Wednesday. This company is incapable of EVER actually even asking about an appointment so have to wait at my business for 4 hours. I have get there 2 hours early to chores done. I have to buy ice Wednesday afternoon after Mike is done. I asked if there was a way to narrow the window, because almost every time this happens I end up waiting until the end of the window with no word from the office. So I ask and this company's best customer service effort says
No. We can give you a one hour call out.
Please advise.
Steve's AC
So I tell this scheduler schedule as they see fit.
I am also waiting for ANY REPLY about the warranty on my alleged new condenser system. I'm reaching out to OCP for that only because I have to.

Kent I.

1/24/2022

I had an emergency plumbing issue at my house, while I was at work so started calling around to have companies come out for an estimate. As you could expect, many couldn't come out that day for a estimate, which was totally understandable. Many of these plumbers even provided some advice, which was extremely nice of them.

Steve's Plumbing stands out, because they have you go through what I would say is a call center. Complete with everything a call center entails. Before they answer any questions, they wanted your name, address, email and phone number so they can create an account for you. Remember, this before they can answer any questions. Finally, they set up an account for me and I ask if they provide free estimates, they said they do (awesome). Unfortunately, they were booked, but said they could possibly do after hours, for a LARGER dispatch fee. After they said that, this was our conversation:

Me: Larger fee? Wait, does that mean there is a dispatch fee during normal house?

Steve's: Yes

Me: Then, you don't offer free estimates

Steve's: Well, we do, the estimate is free

Me: BUT, in order to get this free estimate, there is a dispatch fee

Steve's: Yes..........

Me: Thank you, for clarifying, I'll call back if we need anything

Steve's: Wait! Is the issue the dispatch fee? Maybe we can get you in for tomorrow, when the dispatch fee is lower.

Me: Thank you, I'll consider, but I need to go

Steve's: Wait, maybe we can lower the dispatch fee for tomorrow too?

Me: Thanks, but I really have to go

#1. I am dealing with an emergency plumbing situation, while I am at work. All my other calls to other plumbers were, fast, more helpful AND they didn't need to set up an account to answer my questions.

#2. It seems a bit disingenuous for their people to say they offer free estimates, if there is ANY fee to have someone provide an estimate......it isn't a free estimate. I am glad they were booked, because, I could have easily booked them and found this out AFTER the fact.

Just my experience

Ashley D.

1/26/2017

All my anxiety is gone!!! We had a leak in our yard that needed to be fixed. Needless to say I don't know anything when it comes to Plumbing, so after dealing with a shady plumbing company two days ago, calling Steves plumbing was the best decision I ever made!!! Stuart was able to find the problem, fix the damage, and it was done so quickly!!!! He was also very friendly and down to earth, very awesome service from beginning to end. I would call them in the future for any future plumbing problems. They are the best!!

Wendy S.

08/06/2019 12:00:00 SA

After contacting 3 companies to help figure out a flood in 2 rooms that could be from leaking pipe between double wall or the washing machine over the weekend, Stevens Plumbing was the one that responded right away. The lady that took the call was very pleasant and the tech, Shon not only showed up ahead of time, but right away diagnosed the problem to be clogged old drainage pipe. Thank you very much Shon! I became an Ohana member.

A M.

10/07/2022 12:00:00 SA

If I could give this company negative stars, I would. Hopefully anyone that is reading this review is reading it BEFORE calling them. They are the absolute worst company to do business with and I urge anyone thinking about calling them for any service to think twice. I have called them on several occasions for clogs in the past and have not had any issues. However, on this occasion, they said I urgently needed work completed or I would be going without any water/plumbing and sewer. Against my better judgement and with much regret now, I agreed to have the work done. The work I was told was going to be done was incorrect. The person telling me about what was going to be done basically lied to me. Then, their work was not quality work. They did something ridiculous at my home and on my property that any expert or professional would not have done. The tech said he would be back on Monday (this was a Friday). He never came and I called the office and after weeks and many calls and messages and then emails I finally got a response which was scripted, fake and insincere. Over a month after they had made this error, they finally came to fix their mistake and even the day they came they didn't come when they were supposed to and the customer service person was rude and asked if I would like to reschedule, which of course I said absolutely not, and told her, you get someone here immediately. They quoted me for additional work but I already knew that there was no way that I would go back to them. I called two additional plumbing companies for estimates on the additional work that I needed; one large, well known, truly local company and one smaller, locally owned company and both told me that the work that Steve's insisted I do and the price they charged me was exorbitant. In addition, both informed me that Steve's did not do complete work like they stated they did. Based on the two estimates that I received from the two other companies, Steve was charging over 3x what the other two companies quoted including the larger company which is very well known here and has 5-star reviews. I wish I thought of them before calling Steve's out. Truly, if you are reading this review, I seriously am urging you to not call Steve's plumbing for anything. They do not deserve to be in business in Hawaii. The quality of their work and their lack of work ethic is shocking and how they have been able to stay in business for this long with their business practices is unimaginable. But - don't believe me if you don't want to. Read the other reviews as there are many that have similar experiences with poor quality work and overpriced repairs as I wished I read them first. If the owner somehow reads this review and if he actually cares about his reputation and the type of business he runs, he would seriously look at his people and the way he is conducting his business and make some serious changes. They come out fast but they are not trustworthy and they are very dishonest. Please, please, please do not get ripped off. Look elsewhere.

Maggie K.

02/12/2018 12:00:00 SA

Shon arrived exactly on time. He was friendly, thorough and had everything fixed in a matter of minutes. Lots of Aloha even though he's new to the area. Keep him.

By the way- everyone we talked to at the office was really nice and very helpful. Crystal,Jan, Courtney and Lise were all so great. They treated us with lots of respect and very nice!!! Thank you

Will recommend shon to all my friends around here!!

Regards from myself and my daughter.
mahalo!!

M. Koven

Paula E.

7/13/2021

Our water heater died at 11pm and flooded our house. Boyfriend cleaned up and shut water off , drained remaining water. Realized we needed professionals Steve's plumbers Responded immediately , showed up following morning and took care of everything. Got everything done in a very timely manner . Very happy with response time and pricing.

Natascha L.

8/23/2017

This particular plumbing company really screwed me over. I called them out on a service call because my garbage disposal was broken. The guy came out and acted like he couldn't fix it. I asked him what did he think he came out here for because I specifically told the rep what was wrong. Long story short, he put in a brand new one and charged me $500+ up front and the realty company reimbursed me a few weeks later. Fast forward...three months later it breaks again. So I call it in and come to find out Steve's Plumbing only gave a 30 day warranty on the disposal. The realty company sent another plumber out here this morning. Come to find out that Steve's plumber did not LOCK the disposal in, did not replace the drain pipe, and didn't connect the other pipe properly. Under my sink is ruined...all because they were trying to make a quick buck...quite expensive might I add! I will NEVER use them again nor will I EVER recommend them. They caught me at a time when I was vulnerable on the weekend and refused to come until I paid them with my credit card before they would even step foot on my property!!! Just sad and bad business!!!

Lee M.

11/15/2018

We had a pipe burst below ground level on Veterans Day, when everyone was closed. We had to shut down the water supply to our house and start to figure out what the heck we were going to do.

Well, we came to yelp of course, and found Steve's Plumbing. Gave them a call and they had their plumber Stuart here by the early afternoon. He did the repair and actually came back the next morning to install a pressure regulator for us because ours was 60 years old and not working, lol. Couldn't have been happier with his work.

Later that evening, though, we found the pressure in the house to be too low. Bummers. We called Steve's Plumbing, and the very next morning Stuart did an adjustment and it's just perfect now.

We couldn't be happier with Steve's Plumbing. Stuart was prompt, courteous, and did a wonderful job repairing my pipe and installing the brand-new pressure regulator. Steve's will be the go-to place for all our plumbing needs from now on.

Basilio M.

9/19/2017

2017-09-19: So today was a great experience. It is amazing how much things cost in Hawaii. However i did receive excellent service from my assigned technician. Was straight forward about the cost, provided up front advice on cost options. It's perhaps the companies strong point is they have pre-priced service. There is some wiggle room as far as labor meaning it depends on you jobs particulars. Like if your water heater was mounted underneath your house and he had to crawl to it. Or if the tech needs to dangle off the roof. Those things take time.
I was satisfied and happy with the price. The work will speak for itself. Until then my review is about the professionalism and work. If something goes wrong with the work trust me team I will let you all know. Mahalo Steve's Plumbing!

Woodrow B.

09/12/2018 12:00:00 SA

We needed a plumber at 11pm, the night before Hurricane Lane was scheduled to hit Oahu because we found water leaking through our second floor bathroom and turning our ceiling in our foyer into mush.

After trying a few other national plumbing services (none of which were willing to come out that late at night) Steve's sent Ben out to address our problem. Not only was Ben professional, knowledgable and friendly, he was also an amazing plumber. He immediately diagnosed the issue (poorly installed drain) and he quickly fixed it.

I highly recommend Steve's plumbing and they will be our go-to company when we need plumbing work done in the future. Also, a big thanks to Ben for your hard work and professionalism!

Craig C.

4/17/2023

They quoted me more to hook up my bathroom than the cost to plumb my brand new house just a few years prior. And everything was stubbed and ready to go. Told me I needed a 3 vent when i already three 2 vents. Would not let me discuss with supervisor. Huge waste of time and $50 for estimate. Now every time i see their truck i cringe! Found another plumber for a fraction of their estimate and hooked up to existing vents no problem.

Ina B.

8/20/2022

I'm writing this review in regards to a service my parents received from Steve's Plumbing. Last week, my parents, who are in their 70's, had a problem with their water heater which had been installed by Steve's Plumbing about 3 years ago. They charged my folks over $2500 and were required by law to put in some kind of relief reservoir costing extra. According to A-1 Plumbing, this law applies to the mainland, not Hawaii and was able to replace my parent's unit for about $1000. I told my parents to call Steve's Plumbing who had a warranty on their service but my parents felt so scammed that they didn't want to bother with such a dishonest company. Steve's plumbing not only lied and ripped off my parents, but their appliance was faulty. Watch out. Taking advantage of elder people! Steve's Plumbing, we see your commercials on TV and see that you are a family company so we trusted you. Shame. You better take a better look into your employees and their integrity. Shame on you. You get a bad review.

Vance J.

7/20/2019

Wow, what great service! From dispatch to the field, definitely a class act. Ken Auten came onsite, offered a menu of service options, which included preventive measures, and executed perfectly on my selected option - keeping me in the loop along the way. I learned a lot about plumbing today! As soon as Ken left, I received a follow up call from the office, just making sure all went well. I'll definitely call Steve's going forward!

Saundra C.

3/18/2022

We saw water leaking from a kitchen cabinet next to the dishwasher. I left a request Wednesday evening, and a representative called me Thursday morning offering a technician come out that day. Unfortunately I couldn't leave work so they scheduled for someone to come out Friday. Mr. Desmond came by and was so nice, honest and helpful. He took his time and asked what problem we had experienced and told me he looked up possible issues. Of course the leak did not happen while Desmond was here, but he ran the dishwasher through a couple different cycles to see if the leak would occur. He checked the waters lines under the sink, the disposal pump and everything. I'm satisfied with the fact that Desmond took his time to weed out what the problem could be.

Needless to say no water was found. He even checked under the dishwasher for any water and nothing. Bone dry lol in Desmond's words. He was so patient and even walked me through the process and showed me where leaks could come from, where stoppage could happen. We agreed upon us monitoring if we see water again where it comes from, what was happening before the water started, and to give their office a call if it does and he would come back out.

Desmond was awesome, he didn't force a problem, he did say he would've wanted to find out the problem, but if there's no problem there just may not be a problem. We would definitely recommend the company to other's and recommend Desmond if possible.

Tracie H.

3/28/2022

Rip off $874.77 to snake a pipe!! And says building piping illegal and owner will get fined!
How can the owner of one apt. Get fined for something that doesn't belong to them! Piping was done when the building was made!

Larry J.

07/09/2018 12:00:00 SA

I had the pleasure of having Bill Hensley from Steve's Plumbing to install a Tankless Water Heater. I cannot speak highly on his knowledge and professionalism. He was very personable and got the job done in a timely manner. If anyone is ever looking for a great plumber, look up Bill Hensley. You will not go wrong.

Allen L.

9/21/2021

Needed my garbage disposal replaced and got appointment for the next day. Got a call the next day that plumber was on his way and he arrived within the time promised. Replacement was done in one hour and everything replaced neatly and area was clean. Very professional with photos of work, invoice and warranty sent to me by email

Craig S.

10/30/2021

Our downstairs unit shower was backing up and I tried to everything I could think of , but nothing worked. So I remember seeing Steve's plumbing at my neighbors house and throughout our neighborhood. So I gave them a call but, the main office was closed and there website was a option to chat with someone so went that route, finally after a few questions I got there other number to talk to a live person. After discussing the problem and agreed to their dispatch fee. They sent out a technician to my home. Zach was was helpful and gave me a estimate to do the work. About a hour later shower was unclogged and working fine. You won't believe what came out of the drain at the ending the drain cleaner (snake). Let's just saw PINK.
I forgot to mention they had a coupon too.

Thanks Zach and Steve's Plumbing Service.

D M.

2/19/2017

I am very disappointed with this company. I waited home all day and wasted my day off only to find out they had to cancel and reschedule. I made this appointment one week ago and they reconfirmed this morning and I said I will be home. They called me 10 minutes prior to the plumber showing up and dropped the bomb on me. I am warning everyone not to schedule with Steves plumbing if you value your time. So sad. I called root rooter right after and they said they will be over in an hour. Roto rooter is the way to go. What a wasted day off!

Lydia B.

11/01/2018 12:00:00 SA

We just had plumbing repair work done to our kitchen sink, toilet, and diagnosis of a worrisome shower leak. Thiago and Jacob were prompt, courteous, efficient, and smart. They did a great job of fixing our problems. We highly recommend Steve's Plumbing! We will absolutely call them again if we need help.

Rob V.

12/20/2016

Great team of professionals! After going through the morning with little/no hot water, we called Steve's Plumbing Service to have someone come out to inspect and, if necessary, repair our water heater. Courtney worked with us to get a technician out the same day, and actually made it happen. Lance arrived at our home, put out a clean area rug at the front door, and placed disposable on his boots before coming into the house. His approach to inspection was methodical and instructive. In the end, Steve's Plumbing saved us a lot of money. We couldn't have asked for better service from start to finish. Highly recommend to anyone.

J N.

05/03/2023 12:00:00 SA

Person on the phone was nice, but said the estimate would be free, then called back and said they were going to charge, turns out they have a free estimate coupon on their website.

They keep working the price up, first it was $419, then at the end it became $509, and they keep trying to get more money out of you.

Total rip off prices, i'll never use them again, because the theme is the same as other customers reviews.

they were going to charge me $2200 for water heater replacement and under the kitchen sink, then they guy changed it to it was only $2200 for the water heater replacement.

Straight faced caught him and they've been doing this to people, i'm using someone else to replace my water heater.

so ya, 1.50 hours and 500 bucks, i feel like i need a shower, but the water brown.

Gabriel P.

10/19/2021

Steve's Pluming gave our family excellent service. My brother called in the morning to request service. The techs arrived within a couple of hours. A new water heater was installed by a personal friend yesterday. It started to get warm when he left. So I guess he thought every thing was ok.
As it turned out it never got hot.
Two techs from Steve's, pin pointed the trouble to the electrical timer. They replaced the timer. And everything is working.
Yes HOT WATER for a bath.

Brit H.

11/11/2016 12:00:00 SA

One thing about this company that you can definitely appreciate is that a job well done for them means that the client is fully satisfied and well taken care of. When we first called this company to come and do an inspection on our water heater, we were less than pleased with the employee they sent us. He wasn't thorough in his inspection or his communication of the problem. Without further charge, they sent another tech, Lyle, out to inspect the water heater the next day and we were extremely pleased.

A couple weeks later, we called for Lyle and Christian to come out and change the water heater and the disposal. I wont go into all of the details of the install, but I want to thank them both for all of their help. They were entirely thorough in getting the equipment installed as well as explaining the operational and financial benefits.

We joined their Ohana program which provides an additional 10% off of future services for 5 years..comes in handy when you plan on numerous renovations.

Thank you again to Lyle and Christian for the amazing job you both did!!

Mary M.

04/02/2018 12:00:00 SA

Had to wait a week for a simple repair appointment for a leaking shower faucet. On appointment day, waited until 5 minutes prior to appt time (12pm) to call office on when I should expect the repairman; haven't had heard from them. Person answering apologized and said they had just tried to call me, but I had no call. She continued that they wanted to reschedule!
The repairman who was to service me was on a job that was going to take longer then he expected. And the other repairmen were all scheduled. I found that unsatisfactory. Why they couldn't have any one of their repair personnel to work me in or stay on a little longer at end of day to complete my 10 minute maximum repair job tells me Steve's Plumbing doesn't think much about their customer.
I OF COURSE CANCELED THE APPT. I called Fast Rooter Plumbing. They had a repairman to my home within 2 hours on a very rainy day. The job took 10 minutes! Why the 1 star? Person on phone answered quickly, very courteous and tried to reschedule me, but in fortunately that didn't fix my leak!

Kim K.

01/09/2019 12:00:00 SA

I've been putting off plumbing repairs for a few years because I didn't want to deal with the whole situation. It was time, I called Steven's Plumbing to replace two wax seals, two faucets and change the anode on the water heater. I cat a call advising me that the tech was on his way.
Shortly after, Frank and Josh arrived to take care of repairs. I was pleasantly surprised. They were polite, knew their trade, were very clean and efficient. Next time I won't put off the work until I have a big list, I'll just call Steve's.

Suzanne N.

11/21/2019

Called Steve's Plumbing Service to have 3 faucets replaced, one kitchen & two bathroom. I was supplying the faucets. I was give an appointment date with a time window of 12 noon to 3pm. Well I waited around beginning at 12 noon. Got a call at 2:30pm that the plumber was leaving Kahuku! Finally arrived around 3:30pm. The estimate (after the $50 off coupon) was $1100!!! To replace 3 faucets and did not even include the cost of the faucets. Ridiculous. Needless to say I only paid the $49 service fee, which by the way, is not waived if they do the service. Very disappointed. Will not be recommending Steve's to anyone.

Connor M.

5/28/2020

I called Steve's Plumbing to come attempt to find the source of a leak in our condo that was affecting multiple condo units. We called Steve's after the plumber we usually use for the building wasn't able to come that same day. Steve's Plumbing came on same day service. Jeff was professional and flexible. He ended up having to look at multiple units as we ascended floor by floor to find where the leak was coming from. He did find the source of the leak. However, since the problem pipe ran into concrete flooring he was transparent and let us know that we would need to contact a plumber more familiar with the building or someone with access to the plans of the building to say for sure whether the problem pipe only serviced one unit or multiple units. Still, he offered to turn off a valve to prevent the pipe from leaking any further. We got the invoice and the summary of his findings within a couple hours.

Steve's did not do any repairs for us, so I can't speak to that. Repairs haven't been made yet since the issue is caught up between the Association, unit owners, insurance etc. However, for leak detection I'd recommend Steve's and would use them in the future.

Da Pake G.

11/23/2020

I needed a plumber to come to my condo to see where water was potentially leaking in our master bedroom. I called around on a Friday evening Nov 6th after 6pm, and most of the plumbers recommended on our condo vendor list did not answer the phone. I left messages to call me back. Steve's Plumbing was the only one to have someone pickup the phone and determine if I had an emergency or if it could wait to be handled the next day without rush charge. Kristian Fabella was the service tech that came to the condo the next day, and was extremely professional and helpful! Turned out not to be a leak from any pipes or the toilet, and his analysis was done within 15 minutes. Their automatic email of Kristian's bio before he came to the building was very impressive, and he even called ahead just before he arrived! 5 Stars for Steve's! Very professional and I would recommend to anyone on Oahu or anywhere in the state! Mahalo, Steve!

Peter R.

07/05/2021 12:00:00 SA

Very nice plumbing work and friendly attitude, but unGodly expensive :( Charged me $330 for just advice! Then, charged me $500 to install a bathroom faucet that we provided -- just a simple job. I refused to have them replace the other two faucets. Diamond Head Plumbing replaced the other two faucets and charged me $150 each. I normally go with DH Plumbing but wanted to try Steve's because I saw one of their vans in our neighborhood. Never again.

Charlie R.

6/26/2023

***Rip off alert*** Just like the many other comments mention below! We simply needed a toilet adjustment because our toilet wasn't flushing properly. We were charged a $110 trip fee but wouldn't know what the cost of the service would be until the plumber came. Red flag number one! I had a bad feeling how this was going to go down already.....Plumber arrives and takes a look and says this will cost you $650 on top of the $100 dispatch fee to change the toilet flushing mechanism. This would take less than an hour of work AND we provided all the parts for the repair! We wanted this repair done but out of principal we refused to be taken advantage of. I still paid the $110 trip fee by the way. So it ended up costing us $110 by Steve's plumbing to not do the work because they wanted to rip us off. My wife said we could get a new toilet for $650! The plumber said no way that would cost you $1,600! LOLLLL
I then contacted another plumber who quoted us $150 for this same exact repair and was even nice enough to send us YouTube videos to see if we could fix it on our own before he came out here. Out of curiosity I asked what would be the cost for a new toilet installation? He said $350 and I'll even waive the trip charge for you and recommend some good toilets. WOW. How did Steve's plumbing come up with $1,600 for a regular old fashioned toilet?! Never again Steve's Plumbing! That $110 you collected from me today will cost you 100x when others read this review along with the many, many, others below.

D E.

10/01/2018 12:00:00 SA

Too expensive. Had them come out to the house to snake the line from kitchen sink. They tried a couple times, and ran a camera down to look, but realized the pipe was broken. Got an original estimate of $1300 just to snake and reassemble pipes under the sink (camera was supposedly no charge). Then got an additional estimate to cut a 2'x2' hole in foundation and possible run an above ground bypass pipe, and connect to original pipe in another location. The revised estimate was now $5000. Well, after they cut the foundation slab and dug the hole, they found that the original pipe was too damaged to do anything, and the work stopped. They said they would adjust the bill to $3100 with discounts applied and tax. To me, that seems like way to much to pay. All they did was snake, camera, and cut the foundation. Next time we'll shop around before we call the 2nd highest rated plumber on Oahu.

Brian M.

8/20/2018

What do you when it's late in the evening and you find your feet smushing in war carpet?
A) Jump and down thinking it's water play
B) Panic and run for the hills thinking it's a tsunami
C) Yelp water heater replacement and repairs
D) All of the above

Yup, C was my answer, but after finding out why I should have made a E) Kick neighbors @ss.

Living in a townhouse where units are connected to each other you sometimes inherit your neighbors problems. You guessed it, a leaking water heater.
Unfortunately after pulling out multiple soaked items and making X amount of trip to the dumpster. I inspected our water heater and came to the conclusion that the water was coming through the wall from next door.

It might have been sort of a blessing, cussing under my breath as I did declutter. My water heater was about 20 years old already and it was just about time to change it out anyway. I decided to call Steve's Plumbing and set up an appointment for the next day. The wahine who answered told me that it would be between 12pm and 3pm. I mentioned to her that an earlier appointment would be great. Well wouldn't you know it the next day, I get a call from her saying that a technician had finished up early and if I would like him to come this morning, Yas please!

I was fortunate that I got Clayton as the plumber who came to check out my heater. He was very polite and professional as he quickly showed me my options on his IPad. The prices given was more than I expected, but his attentiveness to detail running hard copper lines to the new heater and making sure that I knew exactly what he was doing was impressive.

I'm glad that I everything turn out perfectly and that I decided to change my heater sooner than I needed to, even though it wasn't mine that was leaking.

Big Mahalo to Clayton at Steve' Plumbing!

Asia M.

12/09/2019 12:00:00 SA

Ive been using steves plumbing couple times for plumbing issues and they are always great to use..this time i had to call for my shower drain to snake it would be 298.00...they gave a a big discount to change the bathroom sink parts..also Alex Amina explained to me about all the options and Ohana membership for more discount...Call Steves plumbing for all problems...and ask how to get discounts...ask for Alex Amina he explained very well...Best plumber to use for your problems..they are busy but be patient they will get to you

Nancy L.

06/07/2017 12:00:00 SA

Christian is a great plumber. He is really meticulous and informative. He has a pleasant, easy going personality and isn't pushy. I will ask if he is available again should he is needed in the future.

Chris L.

12/01/2016 12:00:00 SA

Steve's Plumbing Service was awesome to work with. They're receptionist was extremely helpful in helping me to schedule an appointment and was also great in making sure that my appointment was confirmed.

When the Plumbers arrived, they did a great job of diagnosing the problem quickly, and providing me with options. My Master Technician gave me all the options of available on how to solve the problem, and finished the work completely.

I would highly recommend Steve's Plumbing Services.

Sheryl L.

10/04/2018 12:00:00 SA

I replaced all the fixtures in my shower and it looks great. Stu was fast, polite, and cleaned up everything. I am really happy I called Steve's Plumbing, I got more service then I expected-good advice, tips, and excellent guidance on selecting the best fixtures for the job.

Lauren M.

12/05/2022 12:00:00 SA

Thank you to Richard from Steve's Plumbing and A/C service for servicing our AC unit. It started leaking water on Thursday night, made an appointment online on Friday and got a call from their office. We were able to get our unit serviced on Monday.

Richard was extremely informative and efficient. He gave us options for pricing. We were mostly concerned with the unit that was leaking, but he was able to clean the drain and service the other two units for a decent rate. He also gave us maintenance tips for us to keep our ACs running well in between service appointments.

Mahalo to Richard and Steve's Plumbing for helping us with all of our ACs, especially our leaking AC unit!

Mark G.

7/24/2017

This is a review in progress.
We were at one star as my original appointment was cancelled... but then 3 stars later in the same day when the appointment was honored just an hour later. Lyle and Michael came out to look at the project. At four stars they went over the scope of work and warranties. At five stars they could even perform the install tomorrow. Looking forward to my new water heater.

Beth P.

04/12/2021 12:00:00 SA

Rob Keys did a fantastic job for us today, replacing outdated and leaky fixtures and plumbing in the kitchen and bathroom in our older condo building. He will be our requested plumber from now on. Rob is very knowledgeable, thorough, careful, and he thoroughly explained what needed to be done and what he was doing. I recommend Rob and Steve's Plumbing very, very highly. I am delighted to know who to call now for dependability and excellent work.

Shane A.

7/18/2023

So Diana reached out and provided this explanation Our prices here are job based and we do not charge hourly. So basically...anyone who wants 1 toilet and a valve changed will be paying $2800. The 1 star is simply due to pricing. They did the work but expect to pay at least 2 to 3 times what you'd get from any other plumber.

Alberta P.

11/21/2020

We had a plumber come out yesterday to replace the insides of two toilet tanks. One of the hooks that holds the flapper to the valve was broken and needed replacement. A year ago we had someone come out from Steve's Plumbing to do work on our toilet. He recommended we should consider replacing the internal workings of the tank because of wear and tear. We couldn't afford the job at the time and needed the work now, so we decided to get them back to do the work. Zachary came and did the job to include replacing our garbage disposal. He was professional and cordial and finished sooner than I expected. I didn't go and check the inside of the toilet, I heard him flush it and it worked. I thought, oh he must have fixed it. He left sending us photos of the inside of the tank with the old valve remaining. Last night when my wife went to flush, low and behold the flapper came off the broken hook and would not sit properly without assistance. Frustrated, we called Steve's and were assisted with an apologetic Jessica who scheduled Bryan to return today. We were happy when Bryan returned, however, he said the price we paid was the price of the job. We told him this was recommended a year ago and he found the estimate that was twice the price of what we paid. We asked for consideration, or a break in the cost because of our inconvenience. Bryan said that was up to his manager. We asked if he could ask his manager, and he said he would. About 20 minutes later Bryan returned with the disappointing news. His manager Renfro, no break, no consideration, NO ALOHA! I wasn't asking for free. I was asking for Steve's Plumbing to take the opportunity that has come to them and, Do The Right Thing! I told this to Bryan as he left our home. Don't be sorry, just do the right thing! Owner, Steve H., I hope you are reading this. Because to top this off, my disposal wasn't working today. After Bryan checked my breaker to confirm it wasn't the power. Bryan confirmed, the wiring was connected wrong. I hope this lesson costs you more than it cost me, Steve. I am willing to give people a chance to do the right thing, but if your people run your company this way, then you must be this way. They cannot help themselves but follow their example. I hope in my heart this is not true. I can only share what happened to us and hope this does not happen to anyone else.

Bernard M.

11/12/2016 12:00:00 SA

Steve's Plumbing has awesome employees LYLE and Kristian. Very friendly and knowledgeable. Fixed our problems and educated us. Other plumbers should take notes on how to do a professional job all around. After their initial assessment. We knew at the end of the day. We were well taken cared of. Thumbs way up!!!!!

Kea K.

08/05/2019 12:00:00 SA

They wanted 300 to snake a bathtub drain. And 600 to do a simple kitchen sink faucet replacement. Outrageous. And they charge 40 no matter what to come and just quote you.

Glenda A.

10/31/2016

Steve's Plumbing Service has got a customer for life. All I can saw is WOW...I am completely blown away. Such an impressive team from their dispatch personnel to their service technicians. Truly incomparable customer service.

I initially contacted them to fix a leak from my kitchen faucet. I was told up front that I would be charged for an inspection fee which was reasonable. I was also informed that if I decided to get the leak fixed through them, the fee would be applied to my bill. Reasonable...It has to pay for the technician's time if you opt to go elsewhere. No gimmicks. Appreciated that. Received a courtesy call prior to the technicians' arrival. Also received an email with the lead technician's photo and bio. Technicians arrived and worked on the issue. I received an emailed receipt with before/after photos which was a nice touch. I also received a call within 30 minutes of the technicians' departure to ask how the service was. Very classy. Who does that nowadays? Most places will send you an email to complete a survey -- how impersonal.

I did, however, have to call them back to fix another leak in my kitchen that I am fairly certain was due to my pipes being old. When I called their dispatch office, their representative seemed truly concerned that I be completely satisfied with the service. We set an appointment, I got the courtesy call, technicians arrived within 30 minutes. When the technicians arrived, they assessed the issue and provided recommendations on what needed to get done. It takes true professionals to look past an irate client and still have a conversation that best serves the customer. Again, when the technicians left, I received the follow up phone call to check on quality of service.

I cannot say enough positive things about their staff or their customer service. I am not much of a social media person but I needed to give this company accolades for just being top notch all the way around.

Wendy N.

05/11/2021 12:00:00 SA

I was ripped off! They charged me $50 just to send a guy, then when their technician arrived he said he didn't know how to install a basic plumbing hardware. He took pictures and said a specialist would call me but I never got a call. I could've paid a child $50 and have them tell me they couldn't do it.

Phoebe P.

5/15/2016

So first of all i would like to say that I never had a Plummer from Stevens plumbing come to my
Place. And the reasoning is because I had scheduled about a week before for them to come out and look at my problem , they quoted me 3-5. At about 4:20 ish they called telling me the plumber was over booked and couldn't make it. And I completely understand that. But what ruined Steve plumbing for me was the fact that they knew he was over booked and didn't give
Me a heads up I till it was less then an hour till they quoted me ! I waited and waited and waited. They couldn't even give me a heads up call saying there's a chance he wouldn't be able to
Make it and that's just unprofessional.

They were unprofessional and some
Common courtesy Would have been nice since they knew I was waiting. Never using their services.

Ashley T.

3/26/2016

Excellent customer service! I really appreciate that they email you a picture of who will be coming to your home prior to their arrival. Lyle was very knowledgeable, professional & personable. Before working on our leaky shower, he went over different scenarios & made us feel comfortable that our decision was best for us & our budget. He fixed our shower plumbing very efficiently & also cleaned up very throughly, which I extremely appreciate!! I would definitely recommend them & come back for any future needs.

Linda T.

8/30/2018

They sent a plumber out quickly and he arrived right on time. Very courteous, showed me my options and fixed our issue quickly! We will call them again if we ever need something else done...and their Ohana plan saves you 10% ....

Angel A.

8/14/2023

I've used Steve's Plumbing a few times since moving to the island. The work has been ok, fully understanding that their initial analysis can be wrong. What I am very disappointed in has been there pricing. They changed me $800.00 to snake my washing machine drain, and another time charged me $700.00 to install a shower valve. I didn't know any better and paid the prices, but with that said recommend doing your research and reaching out to others prior to using Steve's. I love capitalism but wont be using them in the future.
DO NOT USE STEVE'S UNLESS THEY ARE ABSOLUTELY THE LAST OPTION.

Mitzi L.

1/20/2021

I would give a zero if I could. Do NOT use these people if you want your plumbing fixed. Zach said we needed a new valve and it had to be ordered from the mainland. He said it would take several days. That was 2 months ago. After calling Steve's Plumbing every other day, we now learn the part is on back order - won't ship for another 6 weeks. Zach's manager knew this but no one told us. Our shower is ripped up and cannot be used. It is the only shower in the unit. We have no way to take a shower except to go to the beach. There is no one on top of things at Steve's plumbing, no one communicating, no one following up, and no one letting the customer know what is happening. Do not pay up front. We made the mistake of paying half up front and have literally been through hell with this company. AVOID AT ALL COSTS.

Barry S.

10/17/2022

A few days after writing my original review, I was contacted by Steve's Plumbing Business Manager Diana Samson inviting me to contact her to discuss our experience further. My wife had already been in contact with Diana, but I emailed her as well to let her know that my wife's calls and my review were in regards to the same job. Office Manager Courtney Montgomery then emailed me to determine what it would do to make us happy, and I shared with her what I thought a fair market price was for the services rendered. Some more communications transpired, but 8 days later Courtney emailed back that they agreed on our price and a refund check for the difference was received 3 days later.

I appreciate Steve's Plumbing stepping up to make things right so kudos to them for that. Despite having technicians return twice the same evening to correct oversights, we've not had any issues.

I do want to reiterate what I said in my original review when dealing with ANY contractor: Get quotes from multiple contractors (I would recommend no less than 3) to make sure everyone is in the same ballpark on price; check each contractor's standing with Yelp, BBB, and the State of Hawaii's Professional and Vocation Licensing website; ask the contractor whether they or someone else will physically be doing the work and if they are licensed or simply an employee working under the contractor's license. Finally, get a detailed quote (materials and labor) unless you're okay with a project price where the job total does not change whether it takes more or less than the time quoted.

Micah M.

6/17/2019

We had Lyle and Audie come out and help us with our main line drain blockage. They showed up on time with a great attitude and were very informative.
Thank you for your help!

Debi V.

5/17/2020

I called Steve's Plumbing for a shower leak between my neighbor and my townhouse unit. Kristian came out and checked our units and couldn't find anything wrong. I called on a Saturday and they put us in their busy schedule the next morning. I deeply appreciate the service they gave us. In the future should we need a plumber, I will not hesitate to call them. They have great phone and customer service!

Elizabeth A.

7/15/2019

Excellent professional service. They had to cut into the tile to install new copper pipes which normally results in dust all over the apartment, but they were able to isolate the dust to the bathroom area only. And, they did a great job of cleaning up that area before they left.

Lesi L.

7/17/2016

The company was amazing. From the receptionist, LISA, who took our call on a Sunday evening. To the technician, STUART, Who showed up on time, was very professional, and knowledgable. His customer service was excellent. He checked his work, cleaned up afterwards, and provided us with advice to prevent future problems. I highly recommend this company. The work done and results are worth every penny.

Donna U.

7/15/2016

This is my first ever review, but I have to let people know NEVER to use this business! I wish there was a 0 star.

I called and spoke to Bianca on Monday 7/11/16 for a plumber to come out for a few simple repairs. The plumber was to come out between 8:30 - 9:30 am today Friday 7/15/16. No one come out by 9:30 so I called and was told that they tried to call me to reschedule for Monday as they had an emergency. Aparently although Bianca repeated my contact number back to me at least 2 times she did not put it into her computer correctly, so I was blamed that they couldn't get ahold of me because it was 'my fault'.

I then spoke to supervisor Rachel and was told pretty much too bad they can't come out as promised. She then tried to explain how they do business. I asked her to stop speaking over me since she wasn't getting what I was saying, or had decided to ignore me. My biggest frustration is that I took a vacation day off to get these things taken care of and she showed no empathy.

I do give Rachel one thing is that after I told her twice to listen to what I was saying she finally apologized and offered a solution.

Rachel called me back to say she can have someone out by noon today, and that she would not charge me the $39 dispatch fee and would credit $40 off my charges. I was very appreciative although 1/2 my day would be wasted waiting around.

Plumber Jack Perry came came out before noon and I showed him what needed to be done. I started to get leery when the first item, kitchen faucet, he immediately said that the whole thing needed to be changed as well as everything attached, pipes etc. The second item the toilet refill valve, Jack said that the whole thing including the water valve needed to be replaced as it was not up to code. The last item the bathtub faucet, Jack recommended to replace the whole faucet.

The cost quoted:
Toilet $411
Kitchen faucet $798
Bathtub faucet. $240

I knew when I was told by Rachel some one would be out that they probably would jack up the prices, but that is ridiculous!

When I told Jack tag at the rices seemed extremely high he Jack became aggressive and began to disparage other plumbing companies and that they are the best and most professional. Not sure about that as the label on his work shirt was blackened out by a sharpie and he smelled!

I felt very unsafe while Jack was in my home as he became belligerent and his body language became aggressive. I felt unsafe as he was inside of my home. I also told my daughter to come inside as I was not sure what he would do to her and my dogs.

Mark C.

06/08/2022 12:00:00 SA

Steve's Plumbing replaced a shower valve and said that the cover plate would hide the hole they had to cut in order to access the valve. The installed a chrome version instead of brushed nickel to match the faucets they also replaced and it wasn't the larger size like they promise. 2 weeks later the job remains unfinished - I've had to escalate multiple times to get any attention.
I would not recommend them at all.

Dan N.

8/22/2023

This is my second time using Steve's Plumbing, and I would highly recommend them for their professionalism and quality of work.

Maile K.

02/09/2021 12:00:00 SA

Requested an appointment with Brayden for shower concern.

I received a call on appointment day 4 hours before appointment time saying Brayden was available immediately, if it works for me. It just so happened so was I.

Upon arrival, Brayden was masked up and slipped some disposable booties on over his boots as to not track the outside in.

He performed the repair, explained to me how to use the new equipment, scooped up all the packaging trash to take with him.

He is very conscientious and professional, as usual.
Thanks Brayden!

Steven S.

9/28/2018

The quality of work done was easily worth 5-stars. There were two people that did the work. They were very polite, knowledgeable, and were extremely thorough in doing a great job (e.g., they did the work once, and weren't satisfied, so they took it apart and did it a second time). I was very satisfied with the quality of work.

However, I gave the company a 2-star ranking because of what they charged me. In short, it cost me over $3,600 for about 5.5 hours of work over two days for two workers to replace an outside hose bib. One of the workers seemed to be an expert plumber, and the other one an apprentice. If the parts to make the hose bib cost $600, then that means I paid $545/hour for labor. Looking back at some other plumbing work that I've had done in the past by other companies, I feel that Steve's plumbing really overcharged me (e.g., A couple years ago, I paid $700 for someone to dig up the house's main valve from underground, and redirect and replace it with an above ground system).

The long story. Outside, we have a water pipe that comes out of the house's foundation horizontally, and has a 90 degree connector to a vertical pipe connected to a hose bib; where we connect a hose to water our garden. In the late afternoon of day 1, I was watering, and pulled the hose too hard where it pulled down the vertical pipe causing a crack in the horizontal pipe. The water was gushing out of the crack and I had to shut off the water to the house.

I went through calling a long list of plumbers, and Steve's Plumbing was the first one that could send someone that night.

At around 8:30 PM, two people came over, and they took a look at the situation. All they could see was about 1.5 inches of pipe coming out of the concrete foundation. They said since the pipe was galvanized and corroded, they couldn't just simply cap it. They reviewed the layout of the house, and the suggested plan was to work from the inside bathroom to try to determine the best fix. They would move the toilet, cut open the wall behind the toilet (where they suspect the pipe led), and they might potentially have to chip or saw through a lot of the concrete foundation to find the pipe and determine the best solution. They provided me an estimate of $4,600+ to do this work, and I signed off (it made sense to me). They were willing to do the work immediately, but since it would make a lot of noise, I requested that they come back the following morning so we wouldn't bother the neighbors. They said that was fine, and they left around 10:30 PM.

At around 10:00 AM on day 2, the two returned. They moved the toilet, and discovered that there was already a small hole in the wall that allowed them to get a better idea as to where the pipe led. This was good since they didn't have to cut open the wall. However, what they saw was that the pipe in the foundation was probably in the neighboring room (which would mean breaking more stuff to get to). Therefore, they changed strategies and decided to go back outside and chip away the concrete foundation around the pipe to see if they could get any other hints. After chipping away about an inch of concrete, they discovered a fitting that the horizontal pipe was screwed into. This was great news! They were able to unscrew the broken galvanized pipe, and replace it with an all-copper pipe and hose bid. The job was finished by 1:30pm. Instead of charging me the $4,600+ estimate, they said they'll knock off a $1,000. At the time, I really appreciated it. However, now, I'm wondering if $3,600+ was still excessive. Looking back, I should have requested a breakdown of the $4,600+ estimate to get a clear understanding of the breakdown of labor and parts.

Doreen N.

11/25/2019

Do NOT recommend Steve's plumbing! They replaced my 30 gal water heater, pipes and valves. About 3 1/2 hour job. EXTREMELY OVERPRICED! $3600!
I asked the price of the heater and Plumber Stu did not know but said would send me invoice. I got the email but not prices. Someone called I believe his name was Dan to ask about the job. I said was a 10 but why so expensive? Asked again for the price breakdown on the heater and parts and he sent the same email. Called again days later and spoke to Courtney and was finally told they charge a flat rate!!! She said Chris in quality control would review my invoice. I called again and was told same thing. After reading reviews on Yelp and Steve's Plumbing ( after the fact! ),they do this all the time!
They even have the nerve to send an email to Thank me with a gift of appreciation for 20% off next service.
And
Sincerely Yours,
Steve Huffman President/CEO
Is this the way he runs his business???

AGAIN WATCH OUT!

K. R.

6/25/2021

Courtney was great in service recovery! However there was still disconnects in conversations of people calling. Courtney would tell us this was going to take place and then someone else would call reminding my mom of the water heater appointment ‍. Courtney you are a professional! It's the back office or whoever that area is that needs to be looped in when a situation like this is being handled. Up to including when you stated that out come of the balance and you made the arrangements with my husband, my mom had a phone call from someone else insensitive to the case ‍. Will we call again? No! Will we recommend never! Sorry.

Kuang L.

8/18/2019

Lyle from Steve's pluming came into my restaurant and helped with all my plumbing needs. Would recommend anytime.

Diane Y.

01/02/2021 12:00:00 SA

Shower leak needed repair. Called Steve's Plumbing and got an appointment 2 days later. Office staff asked COVID-related questions which I appreciated. Office staff called on the day of the appointment and narrowed the arrival window. Also received an email and text message on the plumber assigned to the job. Matt arrived on time - assessed the repair - repaired the leak and repaired an outside faucet knob when my husband asked. Excellent service and very professional. So happy we called Steven's Plumbing to repair the leak. Thank you for your help!

Lance S.

12/18/2018

Very easy to make appointment. Very fast service. Very professional. They called to let me know on their way. Also, I was shocked to see they emailed me a picture profile of plumber that was on their way. The plumber put booties on his shoes before entering house shows they care about getting floors dirty. Work done was very fast and good.

Pam C.

11/04/2017 12:00:00 SA

Recently a water heater on the 17th floor in my building leaked and damaged many units several floors below (including mine on 14th floor). I didn't want to be responsible for the next messy leak, so called Steve's Plumbing to replace my own aging 30-gallon water heater. Technicians Lyle and Martin were friendly, courteous, efficient, and skilled professionals who quickly went to work. However, I didn't know how lucky I was to have them there, until the building's water supply was accidentally turned back on too early outside, and water started spraying all over my apartment, drenching walls, carpet, AND Lyle and Martin! I was in the room when it happened, and watched them immediately spring into action, blocking the spraying with their bodies while trying to stop the flow. After the water was quickly shut off, they immediately vacuumed and wiped up whatever water they could, even though they were soaking wet themselves. When the restoration company came by an hour later with its industrial strength vacuums and fans and extractors, they said the amount of damage would have been a lot worse without Lyle and Martin's cool heads and quick actions. So, for customer service above and beyond, THANK YOU, Lyle and Martin!

Les H.

12/24/2019

Fantastic service! They came out within 30 minutes from the time I called on Christmas Eve. Technician explained what need to be done and what it would cost. They did the job quickly and efficiently. Steve's has up to date equipment. Even cameras to look into the drain lines. I would definitely call them again and highly recommend calling Steve's.

Keahi M.

07/12/2019 12:00:00 SA

Today, I received exceptional and professional service from this company. Braeden was very informative and explained the job to my understanding. Thank you for taking care of my repairs and will highly recommend you to my Ohana and friends. Udabestest

Robin D.

07/02/2018 12:00:00 SA

Steve's Plumbing may claim to be a 24/7 plumbing service but, in my experience, they are not. Our plumbing was backing up into our house. Google helped us to figure out that we should release the main drain at the outside of the home, which is brand new construction btw. Once we released the drain, all the sewage in the house drained out (It was gross; use your imagination here). Our builder even came out to investigate if his plumber was the cause. Nope. Turns out it's the main sewer line and only a professional with an auger will do.

It's 7 o'clock on a Sunday, regular sh*t floating in .... and Steve's 24 HOUR claim just aint so. Sadly, they're in good company as NONE of the 24 hour plumbers seem to work on Sunday evenings. Off to let the Yelp-sphere know which ones claim to be something that they are not.

Gloria A.

05/02/2019 12:00:00 SA

We recently needed plumbing services for a leaking kitchen faucet. Steve's Plumbing offered a very reasonable $39.95 fee to come out to do assessment and estimate. The plumber, Alex A., was very professional and knowledgeable and provided information regarding the problem at hand and some other plumbing issues we may have to address. We received an email with a photo and bio of Alex before he arrived at our home in Mililani. That was a very nice security service by Steve's. Alex came at his scheduled time. We were satisfied with the services provided by Alex and appreciated his friendly and informative manner. Alex is experienced and is a positive representative for Steve's Plumbing. Pricing may be on the higher end but services were professional and done well. Thank you Alex for your expertise and respect for our property and time.

Patrick D.

9/13/2020

Finally got around to posting. I called around a few weeks ago for emergency plumber about a leaking pipe behind my kitchen wall. I removed the wall and found the leak given easy access to the leaking elbow leading to the kithen sink hot water shut off. I was charged $90 for a so called plumber to come out after hrs 5:30 pm. They charged me prior to him coming out.
Thinking since it was after hours and consider a emergency the plumber would have any and all supplies on his truck. Nope not this guy. He First looks at it in despair and proceeds to give a estimate of about $500. It was basically a 10 piece cpvc pipe and elbow. The leak was at the elbow. Be tells me he would cut the pipe out, cut the black 4 drain line so he had clearance to work. Then drill new hole in wall to relocate fitting and last put on copper pipe. I said Why can't you just cut off the old cpvc elbow and pipe and replace it. He said I don't have that on My truck. I was like but you came out for $90 under emergency hours but don't carry that cpvc. He said nobody has that pipe anymore. I said what Citymill and homedepote both carry it. He said I've been there 100 times and never seen it. I said I was just there at both and it's in same location it has been for several years. To me this is just a ploy to up price me to go copper and have him do so much extra work so your company can have profit during this lowest unemployment time. Just so you know the repair cost me a measly $20 and a few hrs of my time. Went to citymill spoke to a very knowledgeable associate and purchased the new cpvc elbow, pipe and proper cement with primer and was able to get it fixed in a matter of hrs. Shame on your company tryin to take advantage of the public.

Patty Y.

12/12/2017 12:00:00 SA

The first time I hired Steve's, our building was having a scheduled water shut down back in August, and of the 3 or 4 plumbers I called, they were the only one able to come out on short notice and at a specific time. The technician, Jack, explained everything in a way that I understood before he completed the work.

This time I needed them to come out and replace a garbage disposal for me. Again, I had waited until the last minute, and Matt emailed me over the weekend (even though they were closed for their holiday party) and made an appointment for me.

Shon and Martin came out, and while Martin replaced the garbage disposal, Shon did an inspection on the other plumbing in the unit. Shon was able to fix the bathroom sink drain, which was leaking, and even helped me figure out the issue with the washing machine. They were awesome!

Jan, who is so sweet and friendly, called me after the service was completed to make sure that everything was working properly and that I was happy. Other reviewers have said that they are pricey, but they are also very accommodating, knowledgeable with excellent customer service. When I invite someone into my home to do work for me, I have to be able to trust them, and for me it's worth it.

Myra N.

1/19/2023

Our shower was leaking and a guy came out to fix it. When he left it was still leaking so we called back. They sent the same guy out and this time he went outside for a few minutes and came back and told us the pressure regulator needed to be replaced and was going to charge us upwards of $150. We refused the service and called another company. They checked the so-called pressure regulator problem and he showed me that everything was in the normal range. He went inside to the leaking shower and just fixed it. Steve's Plumbing is a rip off! Total cheats!

Anita S.

05/12/2023 12:00:00 SA

My toilet was leaking from the base. I called in the evening the day before. The next morning, I got a call from one of the most pleasant and professional call center agents I have ever delt with. She let me know that a service technician could be out in less than an hour and if that worked for me. I also received a texted message of who would be coming to the house and how far out he was. Once he arrived he promptly assessed the issue and gave me an estimate. He was finished within an hour and work was done exactly in the time he quoted. Our problem has been fixed and I couldn't be happier! Thank you Steves Plumbing for your quick response and attentiveness to the issue. Price was great as well as their quality of work. Definitely will be using thier services again when needed in the future.

Suelynn A.

4/14/2021

Just got my toilet changed because it was told to us that we no longer could use that certain toilet. The person who came to fix it couldn't change the ring for the toilet and brought over a small oval toilet that doesn't fit in the former space. Now we have have to cover up the gaps. Furthermore, the watervalve in the tank is so big, that it doesn't fill the tank and can't flush the toilet, when it does fill it, the water keeps running and we are constantly opening and closing the top of the toilet...for the payment of almost $2000, because he also changed the bottom of the sink with PVC p-traps and faucet, our faucet takes a long time to drain...WTF....what is the purpose of having to pay for someone to come in and screw this up more while paying for it...the job took over 4 hrs because I got.home after 530pm, he did t have all his tools and equipment. I'm disappointed in this company.

Andrew L.

08/01/2023 12:00:00 SA

I heard from Yelp that my review was taken down, due to sharing of another business contact information that was more helpful than the service we got from Steve's. So I'm here to update my review on service that was rendered last month:

Kerry came over to snake the line of a clogged kitchen drain. He wanted to charge us $800, which included a $70 savings, to snake ONLY the kitchen plumbing. He told us that even if he were wrong about the solution he would provide, we would still need to pay $800. (Guy was out of his mind). Once we told him no, Kerry walked right out without saying a thing and drove away.

We called up another plumbing service immediately and got a quote for $197 as opposed to an $800 bill. It sounds more like a $600 savings to me! So we went with the other guys instead.

John M.

11/12/2022 12:00:00 SA

I received a quote double the amount of what similar plumbing services were going to charge for my apartments leaky toilet flange. I obviously used a different company for the job, I was charged $850.00 for estimating a toilet leak!

John K.

12/27/2020

I thought I could change out the cold water shut off valve underneath my kitchen sink myself but quickly realized I was over my head. Called Steve's Plumbing and they were able to come out within an hour and a half after my call. The plumber, Kris went above and beyond to fix the issue. I couldn't be more happier with the quality of work. Mahalo Kris for the awesome work.

Shane W.

6/26/2018

Called Steve's Plumbing for a dishwasher. Technicians were highly professional, and got the job done very quickly. Somewhat on the pricey side however - about 30-50% more than others for the same job. The quality of the work and the excellent, thorough, and honest advice I received about the job however at least partially made up for that.

Would definitely recommend if you are looking for a higher-end service.

Lopaka M.

3/27/2017

Kyle and Kristian were very professional and courteous.They even bore with me when I had to contact the resident manager to find the water shut off valve. They quoted me a fair price before beginning the work, and gave me an estimate for future work that I know needs to be done. Rachel called and emailed me when they were leaving the shop heading toward my home. Great customer service. I was amazed at how my valves and couplings had deteriorated (Kyle showed me the parts he replaced). I will definitely use Steve's Plumbing for all of my future plumbing needs.

Arlen N.

5/31/2022

Their quote for a new water heater was 3 times another company. And mostly they were selling me warranty on the water heater. I was happy to pay for their diagnostic and quote, but not for the service I was looking for.

Tai M.

05/07/2020 12:00:00 SA

Bad 3 Visits. First visit was a few years ago they did a replacement for my folks, didn't bother to check for other problems. Second visit was done within this year to verify a leak that a separate contractor had found, this leak was sought from both the connection of deterioration and the installation of the first visit. Third visit was a recent visit and did not take long for him to assume its the faucet you need to change but I had mentioned that a fellow colleague of his had visited and blantly said the other person was NOT a plumber during the change said that the valves where leaking.. may mind how did this person not see it first when mentioned that his colleague had seen it?.. I've done my kitchen renovations accordingly and now have to suffer another renovation due to a mistake of miscommunication and judgment of the company's employees. Whether it was an unequal level seen between employees or what doesn't excuse that insurance was supposed to be used with them and he said I didn't know what I was doing as a homeowner as I properly communicated with all the people who'd taken my renovation DURING this quarantine. I understand the level of pressure and struggles but not even their home base could understand how this happened. If you do multiple jobs with them consider ask for one plumber, one that will shoe you the steps and prove their worth for being in your home and helping you. Don't just allow them to send just anyone to you have them know that you'd prefer a single person or a duo if they must so that you don't have the same problem as my family.

Zay T.

12/19/2022

This is my second time working with them but first time as a home owner. I loved the same day AC service I received but not happy about their hidden non itemized prices. My indoor split AC was leaking and I heard their commercial on the radio and looked up online that they have same day services, no hidden fees and even a coupon for ac maintence! It was easy to call them and set up an appointment that day. The technician Jordan was awesome! He was on time and explained to me step by step what he was doing, what was wrong with my unit and what I had to do to fix it. He gave me up front price to fix it that day (without the breakdown of WHY it cost that much to fix it) and it's true there were no hidden fees after I signed. Jordan did an awesome job fixing my ac and it's no longer leaking now yay! BUT the down side on the invoice it says how much the TOTAL is but doesn't explain what makes up the total! The price of each item on the invoice is HIDDEN and I need to just accept spending $2600 on my repair parts, labor and membership fee just cause?? I called to ask about it and the rep said they don't itemize the invoice. And btw what I thought was included gold membership with my service actually cost $264 for the year. I mean it would give some closure to know exactly where my money was going towards on the invoice contract BEFORE I sign no? No Hidden fees after the job is done is great, but Hidden itemized costs that make up the total break-my-bank-cost of service, not so much.
TLDR Service phone rep 5/5, Technician service 5/5, Cost transparency of service 1/5

DV8R-808 ..

6/13/2016

OK...so I called Rachel at about 0900 asking to get on her schedule, she explains she can get me on between 3-5pm she calls back at 4:30pm and informs me that the tech is cleaning up and will be leaving Kailua shortly. So after a quick calc on travel time, and traffic I know he won't arrive in Aiea until at least 5:30pm. So I'm pissed now cause I could have called another plumber with a potentially earlier time. Racheal says the 3-5pm was just an estimate and I can take it or reschedule for tomorrow. OK, I'm really mad now, but I choose to take it.
Jack arrives at 5:30pm, I meet him at my Moms house we discuss the required repair services needed. Which turns out to be a snake, wax ring replacement cut off valve replacement and a floating ball cock.
So the way these guys do it is levels, bronze 1 item, silver two items, gold 3 items and platinum 4 items, they do things by items which don't include things like snake outs.
Anyway, after discussing exactly what I wanted on this visit, which ended up being a snake out to get a clog cleared and a wax ring replacement to remedy a leak, Jack had been so professional and knowledgeable he calmed my anger, and I was glad that he was so fast and efficient. Long story short, he pulled out 5 toy cars from my mother's toilet, I KNEW IT!
I screamed out, JACE get over here! he's like 6 or so.
He's lucky he got away with just a lecture if it was my son he would be going to sleep tonight with 5 knots on his head. He deserved couple cracks gunfunnit kids.
Anyway, bottom line Jack was courteous, professional and efficient. I was ready for a big argument and ready to yell at somebody, after being off work early to be ready for the 3-5pm estimated arrival.
Thank you, Jack. It did cost me $$$'s, but no problem that's the price for plumbers these days.
You know, I sent my son to private schools, graduated from the University of Oregon, I should have sent him to Plumbing school, he would have made more money!
Bottomline, they did get me on the schedule, it was kinda pricey, but I will be calling them again to fix my Moms Supply Valve and Float Valve at a later date.
I hope you get Jack Perry if you call these guys, he is friendly, and skilled professional.

John C.

06/09/2020 12:00:00 SA

Rip off con artist I wouldn't recommend them.Wish I could give them negative stars nobody should be ripped off like that.

Emma R.

04/05/2021 12:00:00 SA

Long story short:

Was told that someone would come out between 8:30 and 10:30am on a Monday morning. Got a call at 9:45am saying that that time would be pushed back to between 12:00-4:00pm. Called around 2:45pm to double check, they told me someone would come. Called again at 4:15pm said was told that the technician was still working on another job and could not come until the following morning.

Wasted an entire day waiting for these people.

Wesley L.

10/16/2019

We had water leaks behind the water heater and was not able to detect which pipes were leaking.
Mr. Alex Amina, Jermaine, and Ed of Steve's Plumbing were very professional and provided information on the repairs. Mr. Amina and Jermaine did a great job on repairing our pipes.
We appreciate all the hard work and are very happy. Congratulations on a job well done!

Zach B.

2/13/2017

Lyle and Kristian installed a water heater at my place (3rd floor condo). They were extremely helpful and flexible with install and removal. They also went out to grab an additional part to get my place up to code. I've worked with Lyle and Kristian now multiple times, and it has always been super easy and straight forward. Thanks gentlemen!

Opeta O.

11/04/2022 12:00:00 SA

I was told by the plumber that he will contact his manager about not having an itemized detail invoice, manager never called me but posted a yelp reply with her number which i called and left a voicemail about the situation but she never called back. Like i said about my earlier yelp post this business been giving me the run arounds without answers about the outrageous price.

Vince C.

3/13/2017

TL;DR - Can not recommend Steve's Plumbing Service due to sky-high price I was quoted.

First off, everyone I interacted at Steve's Plumbing Service was professional and courteous.

Rachel answered my service call about a water leak coming out of my water heater. She told me that she could have a service tech right over and there would be a $50 dispatch fee, that would be applied against the final invoice for any services rendered. I figured I needed someone to repair my leak anyway so I accepted.

So why the 2-star review? It all came down to cost and sky-high price I was quoted.

Frank, the on-site tech, informed me that my water heater would need to be replaced and provided me with multiple options - ranging from bronze all the way to platinum. Their platinum service was priced at $3,000+ and would include a state of the art water heater with all the bells and whistles (yes it heats water, too!). Their bronze service was $1,200 for a basic water heater replacement and 6 months of labor warranty.

Luckily, I did my homework and knew that a brand new water heater costs $400 at Home Depot and they only charged $299 for the install, which includes a 1 year labor warranty. I kindly told Frank that I would not pay more than $700 for the replacement work and he said that he would call his manager to see what they could do. He came back with a revised quote of $1,000.

I dismissed Frank and paid him $50+tax for the dispatch fee. I ultimately ended up replacing the water heater myself, which was basically hooking up 2 power lines and 2 water hoses, saving $600+ in the process.

Barklee M.

7/20/2019

Message from the business states: ...Fast service, 24hrs, 7 days a week, All plumbing and drain problems solved, NEVER AN OVERTIME CHARGE...

10 PM Friday ~ called for quote for a clogged drain. Answering service (assuming) states that they can give me a quote only when they get on site. They will begin work if I agree to quote. She then says there's a non-refundable dispatch fee of $250. I asked why it was so high. She said that it's because it's after 5PM. I asked how much would it be if they came out before 5. She said $39.99. To me this is an overtime charge! If it's not it's very MISLEADING!

I questioned about the overtime charge and she asked where I saw it and I told her on Yelp. She said she'll let them know.

Very disappointing!!! I wish there was a way to leave ZERO stars!

Terence Y.

6/15/2017

Stewart was very helpful and professional when he replaced my toilet, he took the time to explain all the options and did a great job.

Richard C.

02/09/2018 12:00:00 SA

Steve's Plumbing Service did a very excellent job. Our Master Technician, Alex, did an excellent job and he also did an excellent job in educating us about maintaining our plumbing also, which is very impressive. I was impressed with the way he worked took his time to make sure the job was done correctly and he also cleaned up the area also, which was a bonus for us. We've had other plumbers in the past, who came to work on our house and they just did what they did and left. I would definitely recommend Steve's Plumbing for their services and I will definitely use them again if I need other repairs done.

Craig P.

4/13/2021

Hector was on time, polite and worked on our plumbing issue until he resolved it. It wasn't as straight forward as it initially looked. His experience clicked in and now our kitchen drain is working better that it has fir some time.

John H.

3/31/2023

They charged me over $400 for a pipe check and wanted a ridiculous amount of money to clean out and repair the pipe. I had the pipe replaced by another plumber for less than a third of what Steve's would have cost.

Rob K.

09/07/2022 12:00:00 SA

One of our toilets would not stop running water after flushing it and we tried changing the flapper and adjusting the fill valve but we could not stop the water from running. We called Steve's Plumbing and Daniel arrived on time and was able to quickly diagnose the problem and he was amazingly able to replace the fill valve system without having to turn off the water main. This took a lot of skill and the toilet now works perfectly fine with no leaks. Daniel is an extremely friendly and personable technician who represents his company well. I highly recommend Steve's Plumbing and if you are lucky enough to get Daniel as your tech you will be in good hands.

Craig O.

04/12/2018 12:00:00 SA

I used this company a while back to help me with a major clog on my tenants side of my duplex. I had used a previous company which I will not embarrass. They had suggested that I dig up my old piping and re-do the whole line. Well, I figured I should get a second opinion and looked if there were other methods that are good and cheaper. Sure enough, Steve's Plumbing had a method that interested me. They came out, did a thorough inspection and told me they could do the job much cheaper and no digging involved. From start to finish I was kept informed of what was happening. Upon completion of the work, they showed me thru a camera how awesome my lines looked. Now the pipes on my side of the house acted up and I called Steve's Plumbing again. Excellent work done. I am truly satisfied with the professional workmanship. I highly recommend you give them a call should you have plumbing issues.

Angela O.

09/08/2016 12:00:00 SA

We woke up, took showers, came downstairs to have breakfast and realized something was wrong. There were multiple wet spots on the ceiling. Uh oh. So, I got onto yelp and somehow came up with another company American Home Service Pros. I called and they said someone would call back shortly. 6 hours later and multiple calls to this company ended with me back on yelp where I found Steve's Plumbing. Oh, the night and day difference. The young lady I spoke to was kind, courteous and was able to have Frank come to the house within a couple of hours. I received an email before anyone arrived with a picture and a little background information on my service tech Frank. Frank too was kind and courteous. He really made me feel that he was there to help. He had to do quite a bit of trouble shooting but finally found the source of the leak (It did a great job at hiding). Frank was able to take care of the problem before the holiday weekend began. I would highly recommend Steve's Plumbing for all of your plumbing needs. They are top of our list for our future projects.

David S.

11/14/2022

Steve's plumbing is amazing - Kerry and his team were called and within two hours refurbished my Toto toilet and stabilized it from shaking every time we sat on it. Like new - these guys are amazing, quick, knowledgeable and very kind. Total 10 for service and prompt quality repairs. Mahalo Team - Sco

Gary M.

10/15/2022

Thank you Logan and Dennis for the 2nd phase of my hose bib line relocation job at our house. Great job done !! I would recommend Steve's Plumbing Service to my neighbors.

Mahalo,
Gary

Cherilyn K.

9/13/2021

We shopped around and found that Steve's Plumbing Services offered a great Ohana package and we took advantage of its special discounts to take care of our plumbing problems. Chase was our plumber on his 1st visit to replace our outside faucet that was leaking. After 25 years in our home, Chase observed that the water pressure gauge was to high and might cause damage to other faucets. On his 2nd visit (and accompanying him was Sean) they professionally replace the water pressure gauge, bathroom faucet and changed out our kitchen faucets. Their services were professional, friendly, informative and efficiently done. I highly recommend everyone to call upon this company, very honest and no hidden cost.

Karen C.

4/21/2017

Steve's plumbing has the expensive leak detection equipment that others don't have and they will come pretty fast when you have a leak. That's the upside.

The downside is that they are triple or quadruple the cost of other plumbers. And they do the whole used car salesman routine on you giving you all these choices and when you say, just fix it the least expensive way, it STILL costs triple what you'd pay someone else AND they refuse to guarantee it.

In my case, I said, fine, just fix it for $700+ and when it started leaking again the next day, I was faced with maybe being charged AGAIN if they refused to take responsibility or going with another guy. So I went with another guy who charged me $200 but that also included him fixing 4 sprinkler heads and giving my whole irrigation system a tune up besides fixing the leak.

So unless you need their expensive leak detection equipment (which they ALSO charge an arm and a leg for) I would try another cheaper plumber who guarantees their work.

Laurie K.

07/05/2020 12:00:00 SA

Zero stars is what I really want to give this company. They literally took advantage of my 81 y.o. father-in-law by charging him $10k to replace a shower stall, then tell him after that it would be an additional $3k for the shower door. They purchased the shower stall at Home Depot. First of all, they didn't show up for 2 days as scheduled (with no courtesy call), then it took them a week to complete the job. Don't fall victim to this deceptive company. Watch his TV commercial and see his devious smile.

Judy K.

02/01/2019 12:00:00 SA

I had neglected a broken garbage disposal and rusted p trap in my kitchen sink. When I noticed my toilet also starting to leak, I couldn't ignore my plumbing issues any longer. I read the reviews and called Steve's Plumbing. Everyone was extremely courteous and helpful. Scheduling was immediate and the staff always calls and emails you prior to your appointment so that everyone is on time. Martin was the technician that arrived. He was extremely courteous, knowledgeable and professional. He gave me his expert opinion regarding my list of repairs and answered all my questions. He was thorough and efficient, completing the work quickly.
That being said, Steve's Plumbing is on the higher end of the price range. They do present options for each repair and you are free to make choices. My primary concerns were quick, competent and professional service in a timely manner and Steve's Plumbing is definitely all that and more. I was willing to pay for the customer service and a job flawlessly done. If you want a professional job done in an efficient manner and are willing to pay for quality work, then give them a call and see if they are a good fit. Martin is an excellent plumber and I won't hesitate to call Steve's Plumbing again. Thanks for the good work, Martin!

Dominic D.

1/15/2018

Although I was rescheduled three times, Shon and Scott came out and did an excellent job on my leaky water pipe an valve an they also fix my garbage disposal an drainpipe. They were very professional, awesome and cleaned up after themselves. I recommend them to all my friends and family. Now that I'm an ohana member I will be calling them to renovate my kitchen an bathroom. They didn't even stop to take a lunch break, so my wife and I bought them something to eat ( garlic steak and shrimp from the white shrimp truck in Kahuku ). Thank You again Shon and Scott!!!!!!

Ronald P.

8/28/2020

I actually feel kind of jipped.

LEARN FROM ME! I recommend you shop around with local handy men and plumbers who will freely give quotes. I did not feel like I was given an honest quote. 2 stars because it seemed like a good job, prompt completion and friendly service, but cost doesn't seem reasonable and quote and process don't seem very honest... I doubt they'd give me a refund to adjust this extremely high cost, even during these hard times because they make you sign some agreements so yeah...

I should've gotten additional quotes because a quick search of the expected cost for a toilet shut off valve replacement revealed that we were charged much higher than the average national cost... the technician himself and customer service rep was friendly and it wasn't them that made me feel pressured to go through, but their process:

1) They make you pay a significant dispatch fee, which pressures you into using their service.

2) They don't quote before sending their technician. Meaning you pay that significant dispatch fee for the quote when many others will give free estimates based on a description and picture.

3) They offered several outrageously priced options. I chose the cheapest one and so me being inexperienced with handy work felt like I was getting a deal by choosing the cheapest option that still fulfilled my need. It gave the illusion of a reasonable cost.

If you are the business owner/manager reading this, I'd love to hear your feedback and explanation as to why the cost was so high this service and materials I know are really cheap. And again these are hard times man, to be jipped like this sucks.

Michiko G.

1/14/2023

My building mandated that all units replace their water heater. I contacted Steve's for an estimate. They sent someone over within a few hours but the interaction was very disturbing and I can't recommend anyone use them.

The Steve's rep looked at my water heater and inputed some information on a tablet which they showed me. The screen had three options. The cheapest was over $2,400 which was higher than high end of prices the building had suggested and the two other prices on the iPad were for commercial heaters at significantly higher prices - more than double. When I asked the brand of heater I was told they would just pick one up at Home Depot. In addition to no information on what heater, the estimate did not include any scope of work such as replacing the flex lines. I asked for the scope and did not get I an answer. It was just a price on a screen. When I asked about replacing the drip pan I was told they were difficult to get so I mentioned the price i saw on line at Lowe's and I got some push back about them being in stock. I asked for a copy of the quote and was told that it was company policy not to provide them to customers so they could not use them to compare with other plumbers. Without a scope of the work, specification of brand of water heater and a copy of the quote I had no choice but to decline and report the interaction to the condo management so they could suggest other owners avoid using Steve's.

I ended up using another plumber who installed a specified brand heater and flex lines, disposed of my old heater, replaced the flex lines and offered to install a drip pan at only the cost of the pan which would have been about $32. (A drip pan mostly just sits under the water heater). I ended up getting the pan myself on Amazon for about $27. I do not k ow what Steve's would have charged me. The all in cost was $1,750 plus tax. I received full details clouding the cost of the water heater. The plumber was up front about about marking up the cost of the heater itself, as I used a Bradford White brand not sold in stores and the local Bradford White dealer told me they give a discount to professionals so I had my plumber order it and take the price markup himself.

The person from Steve's who came by gave me a card which offered a $25 payment for a referral, so basically the person you refer is paying that fee also.

When selecting a plumber I always suggest you ask more than one company for a bid and get written details on the scope of work and parts included. If a plumber will not specify this or refuse to give you a copy, you need to keep looming.

Melissa W.

5/16/2018

Chris from Steve's Plumbing Service was awesome. I had a water leak and they were able to see me same day service..this is second time I've used them. Prices are s but steep but good service

Bernie G.

1/31/2020

We had a toilet leak called in the morning! They came that morning and they fixed it. Also my husband had another job, they also did that repair that day! Thank you for professional and friendly business will definitely recommend you to my friends

Galen P.

8/17/2021

We hired Steve's Plumbing Service to install a gas range because they were the first to respond to an online request; however, 2 weeks after the project began, we now regret this decision. Steve's offers what I call concierge pricing, meaning they do not itemize their fees but instead provide a single rate to encompass Basic service and terms suggesting more complicated projects. Basic service was about $858. The first technician determined that our gas valve needed to be changed to a more standard size; however, instead of informing me that the gas company could do it for around $125, he informed me that the project had become more complicated and thus, the price increased by about $400.

We made the mistake of putting a deposit of 50% down on the project and thereafter learned that (1) the local gas company could change the valve much cheaper than Steve's and (2) three other licensed plumbing companies could finish the project (i.e. basic installation of gas range) for around $250-$300, MUCH less than Steve's basic rate.

We then proceeded to discuss the project and try to renegotiate the rate with Steve's, and after communicating with 2 supervisors and 1 manager, the company declared that they would simply complete the project with the deposit we gave at the start, with no refund to yield a comparable rate to other local plumbing companies.

If you are considering hiring Steve's for a service, be warned that :
1) Their website states a promise that they guarantee you'll be completely and totally satisfied, which is not true in our case.
2) The website also claims they have the best prices in town, which is clearly not true for us. Furthermore, since they are unable or unwilling to break down their pricing scheme, it is not clear whether they are providing a superior service compared to others or simply ripping people off (as we feel has happened to us).
3) Their website does not clearly share this info, but they apparently match or beat competitor bids/quotes, BUT ONLY FROM COMPANIES THAT THEY FEEL ARE SIMILAR IN SIZE TO STEVE'S.
4) Finally, their contracts DO NOT specify a cancellation nor refund/reimbursement policy.

Their technicians were friendly and qualified, but I would recommend virtually ANY other service provider based on their unclear and ridiculous pricing structure.

Carol A.

01/02/2019 12:00:00 SA

Woke up and first foot on bedroom floor was wet. Called 3 plumbers and Steve's Plumbing responded within the hour. Turned out the shower valve was leaking inside the wall adjacent to our bedroom and needed to be replaced. Aaron the plumber was polite and explained everything. Our tile had to be cut to remove the old shower valve. He had to go and purchase a new unit but returned immediately and the work was completed same day. Price was a little high, but we were thankful for
Steve's Plumbing quick and courteous response. The shower looks good and works great. We highly recommend Steve's Plumbing Service.
Thank you Aaron! God Bless you.

Susan C.

4/24/2019

Our kitchen sink got backed up a couple of days ago so my husband Ryan called to schedule an appointment. KEN came out to our place and cleared out the clog, no problem. He was very friendly and very funny! It's nice to work with personable people during stressful times because it just makes the process more smooth. Thank you so much Ken!

-The Ishizu Family

Daniel W.

4/19/2022

I a plumber who just left a job done by Steve's plumbing. it was a backoutlet toilet. 2100 to install and it leaks tech tells customer it's the flange. we removed toilet used a proper neoprene wax ring. properly tightened tank since it was only finger tight. and guess what no leak. there techs must be only helpers or apprenticeship program umbing 101 wasn't even followed. toilet cost 600. 1500 to Install wow

Vincent M.

1/20/2022

I support my 90-year-old mother and when I walk through the property, there was a waterline that burst. Our normal service could not help us in this emergency for a week. ACK! Thank goodness for Steve's Plumbing, they were out that day, and handled it. FIVE STARS!

Kalani S.

03/11/2022 12:00:00 SA

Service Pro Sunny arrived ahead of time. He assessed the situation and performed thorough work to correct the problem. He was very professional, provided options and explained in easy terms the work he was going to do. He met and far exceeded my expectations. My family and I are very happy!

Eliza B.

03/10/2017 12:00:00 SA

Kyle and Kristian did a great job and was efficient. Would recommend to friends and family. Thank you both for doing a great job.

Richard L.

03/12/2023 12:00:00 SA

Steve's Plumming responded quickly to my inquiry on yelp. My experience with talking with the main office was great; information provided was helpful and very informative. Even the guys that came out initially knew what they were talking about. Lyle seemed knowledgeable and informative in addressing our plumbing issues at home. Even the guys that came out to do the job Josh and his helper did a very good job. My only concern was that I think the cost of service was too much for a job that only took less than an hour or maybe less than 45 mins. I also don't like the fact that the statement for the job was just one amount and didn't provide a breakdown on how we got to $628 just to change out the heating element of our water heater. Did inquire about tankless and other options, but to hear the guy Lyle saying that to install a water heater can be a $6000-$10000 job and that immediately quicken my spirit...lol. I only pay the previous company $1800 to install and hallway my old tank for $1800. I don't think I'll seek out this company for another job just because I think their pricing is costly for me. Lesson learned!

James R.

10/07/2019 12:00:00 SA

Matt Alvarez responded to our back up water in our kitchen sink. His service was fast and efficient. He was friendly and courteous. The only problem is that the cost that was more than double of what we paid about 1 1/2 years ago for the same snaking of our drain line. So we paid $450 (after a $50 discount) versus $230 we paid another plumber.

Cheryl W.

5/20/2019

Thanks to the guys at Steve's Plumbing... Maka, Sefa, Josh, and Nixon for all their hard work in replacing our broken pipe. Explaining from start to finish what they were doing and letting us know how long the process would take. They also hit some bumps along the way but, stayed really late to complete it. These guys are so dedicated to their jobs that they do. We really appreciate all their hard work and dedication. Thank you Maka, Sefa, Josh, and Nixon if we ever have any other problems we will request you guys!! If any of our friends ask we will let them know to call Steve's Plumbing.

Taurie K.

06/06/2023 12:00:00 SA

HIGHLY recommend!!! I scheduled an estimate, they gave me a call first, the technician, Sunny, was very honest, precise and incredibly knowledgeable. His expertise is extremely apparent! (He gave me choices and options and then did outstanding work in very little time)! The price was very fair and also he's hilarious and brightens your day ;-) Within an hour I was saved from black moldy pipes (which he found instantly)!
My manager had said I needed three other repairs, but Sunny quickly analyzed the situation and pinpointed a single issue.
I cannot recommend this service enough and am saving them in my phone as go-to technicians! Thank you Sunny and Isaac!!!

James T.

05/12/2018 12:00:00 SA

Waited all day for them to show up, only for them to cancel the appointment 15 minutes before the end of the 4 hour window.

Kylene T.

11/20/2019

I've never had to call a plumber before. I called and spoke to Moana and she expedited two plumber technicians that were finishing a job in Salt Lake. I live in Ewa Beach. The plumber technicians, Stew & Tanner got to my house in less than an 45 minutes and finished within the hour. I was lucky though, the pipes are plastic so I didn't have to dig up underground pipes or anything. Stew & Tanner were professional and worked fast. Definitely choosing Steve's Plumbing for all of my plumbing needs.

John N.

11/05/2018 12:00:00 SA

The water heater broke at my rental house and I was off-island, so I called Steve's plumbing because I remember seeing their truck in my neighborhood. I figured they might give a fast response since they seemed to have a base near-by my house. On the positive side, sure enough, they responded very quickly and went to my tenant's place the same day! I was happy about that part, but unhappy when I looked at the estimate. First of all, it was over $40 just to get an estimate. I already knew I needed a new water heater, so I did not really need to pay them $40 to come out and tell me that I needed a new water heater. They could have told me by phone that they charge over $2,200 to change out a plain old regular 50 gallon electric water heater with wide-open, easy access in the garage!! If I had known that, I would have immediately called someone else!! I have changed water heaters before and the job takes me about an hour only because that is not my trade. For an experienced person, it is about a half hour job or less. I ended up going to the local box store a couple of days later, got a better water heater than what they were going to install for $600, and installed it myself in less than one hour. I will never call this company again to request service due to their $1600 labor charge that they planned to charge me for less than an hour of work!

Johnny D.

3/28/2023

Emergency flood call. Arrived in half an hour. Assessed. Diagnosed and repaired. Got the job done successfully. Cannot ask for more

Moana N.

12/10/2018 12:00:00 SA

I called Steve's Plumbing after a rough Friday night without any bathroom. We'd just renovated two bathrooms and after a day of celebrations, we realized our Main sewer pipe had backed up completely.

Our contractor left the Islands to visit his family on the Mainland and was not available to fix the bathrooms he'd just completed.

It was 7 am and Bianca's cheerful and very polite voice greeted me. She listened to my story and then she delivered the good news: A Steve's technician will be visiting me at my Kailua residence between 12 to 3 p.m.

This gave my family and I a feel-good boost to start our day hoping the day will be a happy one.

Ken, a young but highly experienced and very professionally uniformed technician showed up at my house as promised.

He offered me his business card and asked me to tell him about our plumbing problem.

He listened intently and then visited the two bathrooms. Ken wanted to know if I could show him the location of our main sewer line. Unfortunately, I was clueless. So, he spent a good 15 minutes to find it to no avail.

If we had found the Main line and its opening, it would have been really easy to run the snake from it through the whole property insuring all the obstructions will be easily met and cleared.

In the absence of this information, he decided to go to where it all started, the toilets.

The contractor did not install the toilets properly, so they had to be reinstalled properly anyways. It made sense to start there and help the process.

After removing the first toilet, Ken used a special digital camera line that reminded me of what physicians use in medical endoscopes. He showed me the gut of our pipes on a small monitor. After finding the clogged pipe, he brought in the so called big boy. It was a running cleaning snake -like line boring into the pipes and cleaning them as going in. To avoid accidentally damaging our second brand new toilet, he removed it and allowed me to observe and follow the progress of the pipe clean up.

Make a long story short, Ken with his positive and professional outlook confidently opened the pipes and properly reinstalled the toilets.

At the beginning and before he started working on our plumbing problem, Ken on his iPad, showed me four different options for action. The options started from the riskiest one that was $520 to the most predictable and high tech plan that cost around $1200.

Being on a budget, my wife and I decided to take our chances and go with the first $520 option.

We are very happy with Ken and the Steve's plumbing company. If you are not super concerned about your budget and would like to work with a know-how professional, contact the Steve's and their trusty technician, Ken.

Marty

Lawton M.

11/19/2016

Big mahalo to Lyle and the folks at Steve's Plumbing. My water heater was leaking, and even though I was able to shut it off before a complete flooding disaster happened, he assessed the situation and was very helpful when explaining to us what happened and what needs to be done. He was very friendly and professional and never did I get a sense he was trying to add on unnecessary work to pad the bill.

Tp T.

08/08/2021 12:00:00 SA

Now this is one you can trust to get the job done. Customer service is tops. I recommend Steve's Plumbing.

Mrs. Graham G.

9/17/2021

I was in the fence about whether I wanted to go with a big company vs a independent who still knew what he was doing but lacked the equipment that a big company has. The fee for coming out was $50 in the day time and I'd I wanted them to come to check plumbing last night it would have been $150. Steep for not even doing anything yet. Turns out our main pipeline was stuck and needed an industrial snake. I don't think drano would have done anything in this case otherwise I would have opted for that $10 instead. All in all it was $617 for the snake so i knocked odd a star for price being kinda high. **they also take payment first and we had to wait hours after they took full payment not knowing when the actual guy fixing it was going to come.** I knocked off another star because my appointment was at 730am at which time they sent a guy to take my money but not finish the job until 230pm. The guy who was supposed to fix it said he was on his way at 1115. The lady on the phone told me he'd be here at 1130 but he wasn't here until 1225. So overall I'm happy because the job is done and at the very least they were professional.

Ruby S.

07/05/2018 12:00:00 SA

Water in our bathroom sink wasn't draining properly recently and Dranol wasn't solving the problem the last few times. My husband finally found this company via internet with a coupon and called to schedule an appointment. When I asked my husband day and time of appointment, I was surprised that the earliest appointment available was Fourth of July between 8:30 AM and 9:30 AM. Wait time from scheduled appointment to arrival date was approximately a week. We decided to give Steve's Plumbing Service a chance.

Technician/Plumber, Bill provided a courtesy call at 8 AM on Fourth of July stating he's on his way. He arrived within fifteen minutes and inspected sink and under the pipes. Technician, Bill utilized an iPad while speaking with my husband about diagnostic options and recommended an awesome product that really helps to keep the drains clear of clog and debris. Bill is very thorough in explaining issues, ways to resolve concerns and has a wonderful personality. He's very thoughtful to replace old with brand new pipes. He offered us the option of paying during or after work. Credit cards are also accepted and paperless invoice is sent to email address.

We're very elated to have our sink operating at normal and faster pace. Thank you Steve's Plumbing Service for blessing us with Bill.

Uluwehiwehiokalani W.

07/01/2022 12:00:00 SA

Mahalo to plumber Robert G.,Jr. of Steve's Plumbing for his re-service on our water pipe to our exterior water faucet. He took the time to secure the necessary parts and returned and wow! he did an excellent job and the professional service he provided. I would recommend asking
for him. Robert was very efficient, professional and took time and pride in his work. An excellent job!
Mahalo Robert G.,Jr.

Ms H.

6/13/2017

I had family staying over and we ended up clogging one of the bathrooms. I tried several other plumbing offices, but none were available. Came across Steve's Plumbing and what a life saver. Having a new born and a house full of people with one bathroom was not ideal. The tech, Jack was super friendly and professional. He was in and out in no time. They have great customer service as well.

Manny B.

10/19/2019

overcharging, overrated. They quoted me $2900 to change a sink and a kitchen faucet. What a scam.

Dan L.

6/14/2022

This company is a ripoff. They took advantage of my elderly mom in law by performing their courtesy inspection on the main sewer line and advised her to immediately replace the underground pipe section. I wished she had called me first but she didn't want to worry me because I was off island for business. She made the mistake of listening to these guys which caused her to panic and pay $28K because of the severity the technician described. I can post pics of the final product and one can clearly see that $28K worth of work was not performed. Their invoice is vague. I called to ask if they could itemize their charges to see what the money went to and have someone come out to justify the price of the work performed. Their response over the phone was we don't itemize and we charge by the job. If the homeowner agrees on the price, there's nothing we can do. Yes, my mom in law panicked and signed. But did they consider that she is elderly, widowed, retired, fixed income??? An upfront businessman would have asked if there was someone that they could check with (ex. a son, daughter, who would better understand) or even recommend to ask around for other quotes before choosing them. I think they indeed considered it and took advantage of my mom in law. Again, she feels horrible that she panicked and signed, but this is another example of our kupuna being victimized. They said their technician will call but I highly doubt it. It's unfortunate.

richard l.

9/18/2020

Called for same day service to have a shower valve replaced because I damaged it trying to replace a cartridge.
Overall - fast, high quality professional service.
Staff is very friendly as well.
I am satisfied with the work completed.
I do have comments that might help others.
I estimate I paid about $400/hr to have the work done. ($900 total)
The technician had to cut a hole in the wall to install new plumbing. He offered to patch the hole when completed for an additional $300-400.
I wish he would of completed the project considering he had the parts in his truck.
This would have put the service above and beyond my expectations.

In final, unless you're on a budget I would recommend this company.

Marlene Y.

1/26/2017

This was my first time using Steve's Plumbing. Our water heater was old and leaking and needed to be replaced. Lyle and Chase came over and explained everything about water heaters and hook up. Lyle presented me with different options and the differences in price using an iPad, which I found to be very quick and efficient. After I decided what I wanted, they unhooked the old water heater and took it away. They came back later that same day with a brand new beautiful water heater. The overall installation was quick and when I saw the completed job it looked so nice. It was quite an improvement from what I had before. They are very skilled and certainly know what they're doing. They made sure to clean up the area, in fact it's probably cleaner now than before they came. They were very professional and easy to work with. I would highly recommend Steve's Plumbing!

David D.

3/23/2022

Maka Ching is really good at his job. He explained to you how much it cost and what he is doing to help you fix the problem. He is a really friendly person and reliable person. His truck got all the twos that need to do all sorts of plumbing. I have a sewer problem that got clogged three of my toilet and he know exactly how to fix the problem right away I would recommend this company and Maka Ching is one of the best employee

Stephanie T.

01/12/2018 12:00:00 SA

These guys did an awesome job! Cleared out clogged drain in our shower and explained everything to us. They will be our go to here in Hawaii! Mahalo

Kenneth K.

01/08/2020 12:00:00 SA

Steve's plumbing was amazing. They provided same day service. They were punctual, efficient and professional. MaKa assessed and completed the repair quickly with no mess left behind. He provided me with excellent knowledge of what caused the issue and what to look for in the future for early detection. MaKa, and everyone at Steve's were friendly and courteous service. I would highly recommend them! Lo

Aja W.

9/29/2019

I'm extremely disappointed how much of a hassle Steve's Plumbing is causing our family. We had replaced our water heater recently which we were charged over +$3000. Ok a little pricey but the guy did a great job. When we spoke to someone via email asking about the price, we were told water heaters are a flat rate charge... Ok so of someone else is changing their water heater and for whatever reason takes twice as much labor because really, not everyone's house is the same and jobs like this are almost always situational, they will be charged the same price? That's what Steve's Plumbing is saying.

So because of this flat rate charge we simply asked if we could receive an itemized receipt. The receipt we received was for $2000 and was NOT itemized. SO WHERE IS THE $1000 DISCREPANCY?

At this point, whoever we spoke with via email stopped replying and is now leaving us thinking we got ripped off because if you're going to send us a receipt saying the job was $2000 but charging us +$3000 ANYONE would want an answer.

Mind you. All my family requested was for an itemized receipt. I guess that's too much to ask for because the guy who purchased all the parts for this job just so happen to be on vacation (what we were told) as if he is the only person allowed access to purchase orders. You would think the company keeps this information on file? I guess not.

Please rethink going to Steve's Plumbing because you will get charged for things this company is unwilling to explain.

Puakoa G.

10/13/2016

Steve's Plumbing recently installed a faucet in my kitchen...it turned out I hadn't explained exactly what I needed, and they returned, replaced the faucet with a different one that's exactly what I need. Their service personnel were very professional, and the office staff insured I not only knew when to expect their service reps, they even sent a photo so I would recognize the person at my door.

Great job!

Puamana M.

5/16/2022

Zach M and Sunny S. came to our apartment to fix a pipe in the kitchen sink. They were on time, courteous, practiced covid guidelines and were super informative. They asked about our needs and inquired about all other water lines-water heater, washer and AC. They were able to give us different quotes on the work that also included preventative work and a longer warranty. There were some issues that they didn't expect and it took them longer to complete the job but they finished at no other cost above the quoted rate. They even double checked the next day to ensure there were no leaks. Refreshing to have a company with honest, competent and reliable staff. BIG MAHALO again to Sunny and Zach M. Appreciate you both!!

Lorna M.

1/26/2022

The two tech who came was amazing, the office Lady who called 730am has really poor customer service. The amount we spent she wasn't worth it.
She was horrible, they were supposed to come in a certain time, didn't go through. She made up
Horrible stories. Would k recommend them No I wouldn't hire someone who will come on time and not rush on their job. Bad experience .

Kimberly K.

8/19/2020

Thank Steve's Plumbing and Hector for your great professionalism and service! We appreciate it in these trying times.

Tom H.

7/18/2023

Contacted them on June 20 to service 2 a/c units. Had to wait 16 days till July 6 for them to come out. On July 6 they called and said their tech was stuck on another job and needed to reschedule to July 24. On July 24 they called and said their tech was stuck on another job and needed to reschedule (same excuse as last time). Wanted to reschedule to July 24! 34 days after I first called! I demanded to speak to their manager, called back 4 times during the day only to be told she was in a meeting and would call me back. Finally after 7 hours waiting the office supervisor (not the manager) called me. After I strongly objected to being rescheduled yet again they agreed to send someone out on July 17. Tech did the service but couldn't get his bluetooth credit card reader to work to accept my payment. Called the next morning at 9 am to arrange payment. Girl who answered the phone seemed confused about taking cc information for payment, said she would call me back. Waited 6 hours for a callback! Tech who serviced my 2 a/c units said they needed a deep cleaning and it would be $400 per unit! I found another a/c service who did it for $190 per unit. I am so done with Steve's. Really dissapointed. Do NOT do business with them. Expensive and unreliable.

Regina C.

3/16/2017

Lyle & Kristian were very professional and did an awesome job replacing my water heater. They were knowledgeable and explained the process and pricing. I felt very comfortable with them and felt I would get great service. They did not disappoint. Friendly, professional and courteous, they went above and beyond to ensure The products and services they provided were within my budget. I appreciate the time and sensitivity they put forth to help me feel at ease with this whole process. If I ever need plumbing services again, I will not hesitate to call Steves Plumbing. THANK YOU SO MUCH for your FRIENDLY SEFVICE & EXPERTISE!

Lorinda N.

02/04/2021 12:00:00 SA

I would like to say thank you Shin Bolo for all of the helpful education with our plumbing issues. Many choices to choose from. Great service by far. Friendly, patient and thorough with explanations. On time to appointment. Earlier than expected. I would definitely recommend Shon to my neighbors and friends. Will recommend Him for our next plumbing needs in the future. Thank you!

Laurine H.

6/25/2021

BUYER BEWARE! WILL NOT RECOMMEND STEVE'S PLUMBING! There are a lot of other qualified and honest plumbers out there. I would give Steve's Plumbing a negative star rating if I could. Total Rip-off and a scam! Beware of Lyle's fast talk. Despite what they say, I was not given a written estimate so I could consider the work. I could have done my whole sewer system for the amount they charged. They did not even solve the original problem. Gives professional plumbers a bad rap. No emergency is worth dealing with them.

6/30/2021 - I noticed that Courtney replied to my review with her generic response. I did call her prior to the original review. I am still waiting on the supervisor that she said will be calling me within 24-48 hours. I am still waiting to hear from him and its about 5 days later.

Kendra L.

5/17/2023

Total waste of time I almost feel bad for the person who answered the phone not only was she stuck to her script but couldnt get a manager on the phone either..was disconnected and not called back even tho they took the call back number incase of dropped call.
Please dont waste your time.
Call Allens Plumbing!! they do help and do a great job.

Taylor H.

07/08/2022 12:00:00 SA

This company is a complete scam. Paid for a $99 AC Tune up, and then they come out, do an inspection and try to charge me $600 for routine maintenance. The guy tells me.. well it's not actually a tune up. It's more of an inspection.

Tune up means maintenance. Inspection is an inspection.

Had their plumber come out last week and try to charge me $450 for a new fill valve in a toilet. When I asked him for an itemized invoice, he replied that they don't have that. They just give me an estimate off the top of their head.

Save your money and your time and go elsewhere

Glen I.

11/19/2021

We had a leaky sink. We were able to get an appointment the next morning. Zach was very courteous and professional. They explained what they were going to do and how much it would cost before proceeding.

I have confidence that everything was done right. He worked quickly without rushing. So relieved to get our sink fixed. Thank you Zach and Steves Pluming!!

Brian T.

07/08/2019 12:00:00 SA

Very professional service was prompt and efficient. Plumbers were knowledgeable and polite. Job took about half a day and options were offered on degree of repair of toilet. Recommended highly and would use again if needed.

Kevin James H.

6/13/2019

Outstanding service! Quick to return a near midnight weekend call... cheery voice with honest concern for solving our problem of backed up floor drains!

Ms R.

03/01/2022 12:00:00 SA

Warning, warning, warning...the quote they gave me was outrageously HIGH and if you don't know any better, need emergency service or don't get a second quote, you will most likely pay far more than you need to. I would not use this company again to even get a quote for their $59 ($62 with tax) service visit fee.

Valerie F.

11/14/2020

I needed a break down for the repairs steve's plumbing did for insurance claim. It's been 2 months and no results. We even had a 3 way conference with usaa. Their flat rate billing sucks.

Robert T.

05/06/2022 12:00:00 SA

I had a recent plumbing nightmare at 11:30 pm and Steve's Plumbing advertised 24 hour emergency service. I tried calling their main line and got a message that the mailbox was full, so that was no help. Their website has a 24 hour chat feature, which appears to be staffed on the mainland, and they assured me that Steve's dispatch would be contacting me in 30 minutes to help me out. 30 mInutes later, and I still didn't get a phone call. I tried the chat feature again, and they couldn't access our previous chat from 30 minutes ago and didn't seem to even remember me. I gave them my information again, and they assured me Steve's dispatch would contact me in 30 minutes. The bottom line, they never called me until later the next day, which was way too late. Don't say you are 24/7 if you can't live up to it, people are depending on you.

I am so dispappointed.

Gayle K.

01/09/2018 12:00:00 SA

We experienced a freak incident on Thursday, 1/4 early evening that broke a pipe! Now we're out of water! Yikes! Immediately, we searched for a plumber for after hours and found Steve's Plumbing. I called and left a message, we received a call back instantaneously. I don't recall her name, very pleasant and courteous. She was able to contact a tech that showed up within the hour! The tech named Alex arrived, very professional and cordial. He assessed the broken pipe and was able to modify the pipe for the night. Hooray! We had water! He returned the next day to complete the job with a partner named Colin that was also very pleasant! Alex and Colin were the heroes! Everyone I was in contact with from Steve's was very attentive and professional with awesome follow through. I would definitely refer them to anyone that has a plumbing need. Again kudos to Alex (lead) and his partner Colin for an outstanding job! Steve's Plumbing you're doing an awesome job training with your entire staff. Keep up the good work! You lead by example and your staff walks the talk! Take Care of your staff and they'll take care of you! Your business will prosper and grow!
Much Mahalo to your Team of excellence!
Gayle

Ashleigh V.

02/12/2019 12:00:00 SA

Soooooo I contacted Steve's plumbing for a solution to the issues that I had with them and I spoke with Rachel and Lucy. The first woman that I spoke with was Rachel. She made the effort to try and correct the situation by asking me for a invoice from the company that had to redo the work that their company didn't do correctly the first time. The invoice that I got from the second company had detailed explanations of what they did to our plumbing and the price. Steve's plumbing did not. The invoice I received from Steves plumbing did not have a detailed description of what they did. Steve's plumbing said that they would reimburse us and needed to speak to their operations manager about the amount. So a day goes by and I had contacted them again because I didn't hear back from them. The next lady Lucy I had spoke with was another Manager. Lucy then explained to me that they would be reimbursing me the amount that I had paid for the second company. Which was fine. I appreciate the effort that they made to rectify the situation but I then had some other concerns.

Our plumbing issue was a blockage and Steves plumbing snaked 50ft out according to the manager. The second company we used went out 65 feet and completed the work in the same day. The second company was able to get us in the very next day with no issues. Steve's plumbing pushed us back twice. I understand things happen but as a company as big as Steve's plumbing I'm sorry you should have a back up plan.

In all yes Steve's plumbing did try to correct the situation but I feel like they didn't do enough being that they didn't do the job right the first time since it happened again less than a month later. Their prices are 4 times more than the company we used the second time. Unfortunately we will not be using Steve's plumbing again but thank you Rachel and Lucy for your efforts.

Sadly I would not recommend them for your plumbing needs.

Ray R.

3/19/2022

My garbage disposal sink top switch wasn't working. Disposal works if plugged directly to the outlet. Steve's quoted me $500 to swap out the actuator and tried to upsell me by getting a new garbage disposal as they said my 3 year old disposal wasn't big enough for a family of four. I didn't go with them and went to home depo. Bought a new actuator system for $99. Only used the sink top switch and now it's fixed. I can provide invoices if you don't believe me what they would have charged.

Derrick Y.

05/02/2023 12:00:00 SA

Leak is fixed...but I was not happy with the mess this plumbing technician left behind for me to clean...I have used Steve's Plumbing in the past and will probably still use there service into the future...like I've said, there office staff is always polite and helpful and I just felt belittled when the technician said, I'm done I didn't think I would have taken this long...I have another job to get to...and left me with the cleaning...

Not letting him into my house again

Willie P.

7/18/2019

We had our water heater replaced by Steve's Plumbing and they did an excellent job .Very professional work performed by their technicians. I highly recommend Steve's Plumbing to anyone needing plumbing services.

Aimee-Jane M.

6/22/2022

Highly recommend Steve's Plumbing & A/C! Thank you James for your excellent service!!! Timely, courteous, friendly, and great attention to our a/c needs & budget. Darien, Ryan, and Braxton did a fine job on the installation. It's so nice to feel cool and comfortable in our home again!!! Thank you all for your hard work!

Jay A.

05/10/2023 12:00:00 SA

Hi Honolulu Customer's be careful to call Steve Plumbing Service, this is not local service people there may trick to by cam-bio products and I test their product and turn out to be a total scam. Don't trust this company.

Kevin D.

06/04/2022 12:00:00 SA

If you enjoy dealing with predatory mechanic/ used car salesman tactics, then this is the plumbing company for you.

Had an issue with a blockage in the mainline. $1000 to remove the toilet, send down a camera, snake it and put back the toilet. Wanted an additional $1700 to hydro jet it. You decide if that's fair value or if you're being taken on a run for your money. Would not recommend unless you like overpaying (don't care how good of a job they do or not - highly overpriced and predatory). Save yourself some time and money, and go elsewhere.

Michelle M.

07/02/2018 12:00:00 SA

My parents had a plumbing emergency after normal business hours. I checked Yelp and called around. Called maybe three other businesses before speaking to someone at Steve's. No other company would be able to accommodate my parents house that evening-they would have been forced to be without water until the next morning (not acceptable under their current circumstances). After an approximately five minute wait on the phone, they were able to arrange for a plumber to arrive in a few hours. Plumber came and fixed the problem for a reasonable price considering they came at 8:30 at night. Thank you for your speedy service!

Denise S.

04/06/2020 12:00:00 SA

I called Steve's Plumbing to fix a drip in our shower. Shon came to check it out, was very courteous and pleasant, and told me what needed to be replaced. The fixture was a Kohler - and they have one of the best parts warranties in the industry. He helped me talk to the Kohler representative on the phone who agreed to send the necessary part free of charge. I called Steve's when the part arrived and Shon came back out. He replaced the part and the shower is now functioning correctly! I was able to use a coupon on the labor charge which reduced my cost. Every little bit helps, during this pandemic! thanks, Steve's and Shon!!

Hung Y.

11/03/2020 12:00:00 SA

TL:DR super shady company magically fixes everything quickly when you start complaining. Negative stars would be apropo for this company

Update: so their tech came by on Wed and explained the wrong part was ordered and that's what caused the delay. He Would order the new part today and come to fix it when it's arrived. Before he left he wanted to look at the heater again....he made some calls and magically he found a part on island and was able to fix it that day. Later that day, I received an email confirmation that the part was on order and that evening an email confirmation that the part shipped. So that raises the question, why did I not get an email confirmation when the tech supposedly ordered the wrong part the first time? My assumption is that on Monday he forgot to check on island and didnt place any order to begin with. Would not recommend this business to my worst enemy and definitely will not be doing business with them ever again.

TL:DR friendly, but severely under delivers on service. Promises not kept
Water heater broke last Friday. Tech was supposed to come look at it between 3-5pm, they called at 330 saying their techs are all stuck at other jobs and gotta come Sat to look. I tried scrambling to find another tech that could take the job last minute but of course by the time I found someone it was past 4pm and Ferguson's parts store was already closed.
Sat their tech came and looked at our heater. $50 charge. Determined that the burner or control panel was bad so will replace both. Was quoted $800 smthg bucks and would call us on Monday if the parts are on island or if they would have to be ordered and 2 day air.
Monday rolls around and no call from them, so I call them and they have no update notes from the tech (guess he never order em or look yet), said they would call me back with an update but here I am calling them again today for an update. Ready to cancel my order and find another company already

Katie G.

1/23/2018

Steve's Plumbing was easy to get a hold of and very professional from the initial call, in-home assessment, and through project completion. My husband and I recently purchased an older condo needed basic plumbing updates. We replaced the water supply lines and hot water heater. Lance and Mason arrived on site in a very timely manner and got to work right away. They briefed me on how the project will run and updated me throughout. Will be using again for any plumbing needs. Highly recommend!

Joanna P.

3/16/2017

My kitchen sink faucet has been leaking for quite sometime now and I have repeatedly asked my husband to change it out for me and 6 months later its even worse. He ended up cutting off the hand piece leaving me just a hose to wash dishes.
I seen this big bright green Steve's Plumbing truck on the freeway and decided to call them. Office staff was nice and courteous and set me up with a time frame accommodating to my schedule. Master Technician Lyle came out and was very professional, knowledgeable and informative. Their prices were fair and I decided to go ahead with the job. Lyle did such a great job with replacing my faucet and even cleaning up after himself. I think he left it cleaner than when he first showed up. While he was here I asked him to give me an estimate to have my master bathroom remodeled. He has some really good ideas which left me very impressed. I will definitely be scheduling my remodel with Steve's Plumbing. Thumbs up!

Kina K.

07/10/2019 12:00:00 SA

Thank you Steve's plumbing. Audie, Ben, and Lyle showed up the very next day after I called to attack the leaks, no hot water, and dripping faucet. They worked to get things done quickly! I appreciated their professionalism and timeliness. I will be using them in the future for any plumbing needs.

Pam S.

11/12/2020 12:00:00 SA

sorry steve's but you are a rip off big time if you want to waste money call steves. they charged me over 800.00 to replace three faucets. no leaks no problems they where in and out in one hour 15min. thats more than my lawyer charges

Marie R.

10/27/2017

Great phone service. Even though we weren't able to use them because they were too far booked I would definitely keep them in mind again in the future. Jen was very helpful on the phone

Ku'ulani M.

8/24/2020

A stubborn, persistent clogged toilet has got to be one of the most frustrating things ever. We spent over a week off and on and several different techniques trying to fix ours ourselves, only to finally helplessly give up and search Yelp for a plumber.

Steve's Plumbing Service was highly rated, and I was so busy I didn't bother to call anyone else. They were quick to answer, identified our needs and booked us an appointment. (Note: I love that they're open 24 hours, according to their site!)

The technician who came out, Aaron, was very polite and professional, and had our stubborn toilet unclogged using an auger within minutes! He also tended to our leaky tub faucet and got that fixed as well. He explained everything to us, and we could tell he was very experienced and knowledgeable in his work.

Prices were reasonable and he even gave us a discount and $25 off rewards card for future!

Extra points: they gave us a 3-hour window of when the technician might arrive, but I love that the dispatcher called us that day to say exactly when the technician was leaving his home, so we could better prepare and know we wouldn't have to wait the whole 3 hours!

I also should note that Aaron wore a mask the entire time, which I really appreciate because several other contractors for home repairs have come to our house wearing no masks and I just find that really disrespectful, let alone unsafe. Mahalo for being COVID-19 compliant!

We'll definitely be recommending Steve's to anyone else needing plumbing services.

Randy Y.

10/03/2022 12:00:00 SA

I had an emergency and called them. They did respond promptly. Since I was pretty desperate with my drain backing up, I had them come. They charged me an arm and a leg ($2,400+!) to snake my drain. I recommend getting other quotes to compare prices unless you want to pay a ridiculous amount. They have good commercials but that's because we are paying for them. Also, they have all the paperwork on a ipad and you don't really know what you are signing for until they email you the contract afterwards. They have no problem taking your money. Would not recommend.

Stephanie M.

01/01/2019 12:00:00 SA

What a way to bring in the New Year. Our outside pipe had clogged up and no one was open but Steve's Plumbing. I spoke with Crystal over the phone and she had Master Technician Brayden on the way. He was very prompt and professional. I was glad that he could get the job done so quickly. I would recommend them to everyone. Their prices are fair for the work they provide and I appreciated the extra attention to details in how he explained things of how the system outside works. He listened to my every concern and answered all my questions. Steve's Plumbing saved the day! Mahalo!

Dayne M.

6/30/2019

The one star is for the very friendly service people you talk to on the phone. However the availability of their service is inadequate. I was asked to reschedule my already rescheduled appointment. I cannot express myself using appropriate words on how much of an inconvenience this was for me. I WOULD NOT recommend this place for business.

H J.

4/18/2022

Just keep looking. Especially if you want the job done right at a reasonable price. We were quoted thousands of dollars more on a job that cost a couple hundred from another, more excellent business. The plumber sent to our location was nice enough, but clearly trying to upsell us. They offer several different packages and also try to get you to become a member ('ohana club) to use their services on an ongoing basis. In my experience, it was just a rip off. I just want the job done well - do it right, do it ONCE. I don't want different upgrades. If you can't trust your plumber to do it well the first time, what can you trust about them?

Ana F.

3/26/2023

Had plumbing work done on my shower and , although the person they sent did the best he could, shower was still leaking after he left. Evidently, he was sent because someone called in sick and this poor guy had to cover all appointments for the day. The company is humbug for doing that to one of their workers, but what really ticked me off was they charged $500 for crap work. Called another plumber, thank god I didn't stay with Steve's plumbing because they quoted me $2000 for a tear job that wasn't necessary. As it turned out, it was a simple fix with a new valve replacement and at a much more reasonable price.

Kevin H.

4/29/2020

I had an emergency repair late afternoon. Started calling around and Steves answered. They were polite and dispatched a service technician within an hour.
After the initial assesment, Shon got me temporarily going.
He showed up the next morning right on time and finished the job within an hour.
I received email updates throughout the whole ordeal.
Shon explained everything as he worked.
Steves is outstanding!!
I would highly recommend them to anyone.
Thank you Steves!

Donna Y.

9/15/2017

This is the 3rd time I've used Steve's Plumbing, even referred Steve's to my daughter.
But it just gets better. Each of the plumbers I have met (4 so far) are knowledgeable,
courteous, and truly people oriented.
First of all, the company sends in advance the plumber's picture and background.
And they let you know when the plumber is headed your way.
Today's job involved changing pipes, valves, and a on demand system. I was lucky
to get Lyle P. There were complications, such as fittings, etc. He was right
on top of everything. Bottom line is that he was going to make everything work
as it should, even if he had to make several trips to the store to get the right parts.
Steve's Plumbing continues to please. I have dealt with several plumbing companies
and would not call them back. But now I feel a sense of confidence when I call
Steve's Plumbing.
And a big MAHALO to the wonderful receptionist who are so courteous and who
follow through with your questions.
I rarely write reviews. I just had to this time.

Joan M.

08/07/2023 12:00:00 SA

Dear Diana,
Thank you for your response and I have changed my rating to 4 stars for the following reasons. You have been very instrumental in communicating with me. You honored your commitment in requesting your management for a refund of $500 for me which I feel pays for the new toilet that the technician said that we didn't have to pay for due to his negligence. I am satisfied in paying for the first toilet that was fixed which was the original quote that the technician gave us. Also, you honored my request to have my bathroom counter refurbished and paid the handyman who repaired the counter. This is the reason why I am awarding your the 4 stars. You have been cordial and respectful throughout our texts and emails. I appreciate that and think that is how a company should always treat their customers with respect and being honorable.

I was not able to give you the 5 star rating due to my shower curtain/liner/hooks that is still missing and unaccounted for. I cannot get over that. Also, for another sole manager's actions towards me and how he responded to my complaints is an example of how NOT to treat your law abiding paying senior citizen customers.

So my reason for this positive review is for you Diana. Have a wonderful day, take care and thank you again.

Joan

Kioni D.

09/04/2018 12:00:00 SA

Stay miles away from this company. They will rip you off royally. I had fifty people coming in two days, my regular plumber was on vacation on the continent, and I was desperate. I had five simple tasks, but I'm too old to do them. When the plumber arrived, he had a computer, and showed me a copper, silver, gold, and diamond level for each job, ranging from $200 to $1000 each. When we totalled the simple jobs I wanted, it was $1200. He lowered it to $1100 out of the goodness of his heart. I was desperate. I told him I would not pay more than $500. He went to his truck and came back in fifteen minutes, saying $600. I told him $500 max. And he agreed. He worked slow and took two hours to complete the little tasks. $250 an hour is not bad pay.
When I told my regular plumber, he said he had applied at Steve's but was not willing to push the customers for higher paying jobs they didn't need.

Roger G.

11/03/2020 12:00:00 SA

Highly suggest to find another plumbing service. This company is unreliable. I've had to reschedule twice, causing me to take time off from work TWICE, due to them unable to meeting the timeframe they scheduled.

This is the first time I've tried to work with them. I've used other plumbers before and never experienced this. If you want something done, I'd suggest to bring your business elsewhere, who is reliable.

Imagine having an emergency or something needed to be done soon and as you wait for them, they won't be able show? Don't put yourself in that position, like I did.

Calvin L.

12/13/2022

I was given a two hour window for someone to come and give a quote. About 1.5 hours into the two hour window, I had not received any calls or communication from them so I called them instead. According to their dispatcher, the technician who was supposed to come was stuck on a big job and couldn't leave so they would have to reschedule.

I said no because I wasn't going to have my time wasted again later this week, told her to have a good day, then hung up. Immediately, she called back and said that a different technician was finished and able to come within 30-45 minutes if I was okay with it, so I figured, fine, why not. So, fast-forward another fifty minutes, and the guy finally shows up. He comes to look at the issues we wanted a quote for, commenting that he could have done this over the phone. (We had specifically asked if this was possible, but the dispatcher said no. So which is it??)

He also had the gall to ask about payment for showing up. No, that's why we get quotes.

Look, in the end, it's not the technician who screwed up. It's the company as a whole, and probably the dispatchers or whoever is in charge of customer interaction and scheduling. But, if you give a contractor a 2 hour window for 5 minutes' worth of checking things out, and they can't even show up on time or without prompting, then how can you trust them to do a quality job?

PS. They can't drive on the roads either. We've noticed several times already over the last few years.

Carl P.

6/23/2023

Steve's is awesome for emergencies. Regular jobs, not so much. I had a leak in my water line to the house. They were able to come out right away. The guys were great (I forgot their names), found the leaks (there were 2) and marked them. It was expensive but worth it. Their price for fixing the leaks was, shall we say, a lot. I called around to other plumbers and I have someone coming to fix it for about half of what Steve's wanted. I know Steve's would do a fantastic job repairing the leaks but other plumbers will do a good job too (at half the price).

Georgietta C.

7/23/2020

My 1st floor kitchen faucet got really loose so I called Steve's Plumbing and an appointment was scheduled for Wednesday 7/22/2020 between Noon and 3 pm then I got a call saying the repair guy could't make it so it was rescheduled for today Thursday 7/23/2020 for the same time. I then got a call saying that they had to change the appointment time between 3 -5pm. Shon finally showed at 5:02 pm and I was informed that the faucet was rusted out so I would need a replacement. I asked if he had a replacement and I found out that the cost would be over $800 for the one I selected which almost gave me a heart attack. Because it was so late already, I had no choice and selected another one which ended up costing me $656.49. I'm 80 years old and this was an outrageous fee since I am now also a widow. If I had known that I may need a new faucet, I would have gone to Home Depot and purchased one and had Shon install it, but I didn't know. I told Shon that the owner needs to fine other less expensive distributors as his costs are totally out of line. One of my neighbors told me tonight that she also used Steve's Plumbing to repair her disposal and paid an arm and a leg and would not use them again. So be aware and ask what you might end up paying should they have to replace a part, etc., and purchase it on your own and just have them install it. The company gets a 2 star from me but Shon gets a 5-star as he was so nice! It appears other customers have said the same thing I did about getting less expensive part distributors!

Bryan C.

2/17/2018

well..the fancy paint jobs on the trucks...tv commericals..etc...an efficient call in system..plumber came on time...then it goes south..the plumber wasnt able to get parts on a electric flush toilet bought at hm dep one year ago...ok no problem a $50 visit fee..no problem...i asked if i provided a new toilet what would they charge to install?...i was quoted $500 labor only...i come from a plumbing family...i said HOW MUCH?????
i then decided to do it myself..i live up north shore..drove down to waikiki
i removed the old toilet in less than 5 minutes..bought a new toilet complete at ACE $170 with everything...installed new toilet w eax ring etc...it took me a total time of 50 minutes including hauling the old toilet out....so do the math...there price equates to about $800 a hour....run from these guys..that $500 quote..well they gotta pay for the commericals..office..billing etc..i get it....u r better off finding a independent guy....oh the kicker...guy told me since i was supplying the toilet...they would not warranty anything....buyer..BEWARE

Dan F.

08/06/2023 12:00:00 SA

Steve's Plumbing is a complete rip-off They charged me $661 just to fix a leaky bath room sink. Two plumbers at my house for 5 hours! Spent a long time sitting on stools out by their truck on break. Told me all fixed & when I checked faucet still leaked! Asked for a parts & labor breakdown & they sent me a total price. Asked to talk to owner & they stonewalled me. Talked to manager Isaac & he couldn't wait to get me off the phone. A friend tried to ask a question & Isaac snarled at him saying: I only talk to the homeowner. He was mean & nasty & told me we don't give out parts & labor breakdowns, just total cost. Stay away from Steve's Plumbing! Check my posting on Next Door. Many, many responses saying they also had horrible experiences with STEVE'S PLUMBING!
Dan Fox

Sharon H.

12/15/2020

Technician came earlier then originally informed. Was very good in explaining everything we wanted to know. Will recommend anyone who needs plumbing help

Lisa F.

6/23/2022

Very disappointing. Got quote from initial guy sounded knowledgeable. Then got runaround scheduling took 4 days. Other plumbers were sent who had no clue what we wanted. It was obvious they didn't want to do the work saying they got paid irregardless. They stated original quote not right and we should pay triple the amount. My husband has 30 years in construction but thought he give these guys a try since first guy seemed to know what he was talking about but guys who showed up really dropped the ball. My husband said forget it I'm cancelling. I'm currently on hold with my bank making sure check hasn't cleared. I think we dodged what could have been a big mistake.

Kara Jeremy Q.

01/11/2019 12:00:00 SA

Lyle and Audie saved me day and night; after two days with no kitchen sink I was suffering. They came and in no time it's up and running!

Phil Y.

3/26/2017

Broken underground main pipe, on a Saturday afternoon. Steve's sent their tech, Lance, a pro who, by agreement with me, returned on Sunday morning to do the job. He is friendly, knowledgeable, empathetic, meticulous and a great communicator. How satisfied am I? From the job and how I felt Rachel (dispatcher) and Lance treated me, absolutely satisfied! A little on the pricy side, but hey, no water on Saturday, what's a guy to do?

Shane M.

2/27/2017

Great service and very personable! Lyle and chase awesome! Fast service and very detailed explanation of problem. Highly recommended!

Dan C.

9/15/2022

I'm happy to update my review and share that a Steve's Plumbing representative contacted me, listened to my concerns, and resolved my issue. Misunderstandings happen in business. Good companies listen, discuss, and work to fix the problem. That's what Steve's has done with me. Thank you.

Okinawa Z.

03/10/2022 12:00:00 SA

I called Steve's plumbing for low water pressure from the faucet in one of our bathrooms. They sent a technician, Sunny right away like within an hour. It happened to be just a simple clogging of the faucet screen that needed to be cleaned. He only charged me the dispatch fee which is $59.95 and nothing else. I appreciate him being honest and generous not charge me anything extra.

John J.

9/27/2018

Extremely bad experience. My parents are elderly and they charged them $800 for 2 minor jobs that took 45 minutes that my dad said that he could have done for free, he didn't do it because he has a bad back.

Gina S.

4/24/2022

2nd UPDATE - Adding back 3 stars based on the follow up and care that was shown to me after my original Yelp review. Courtney was very attentive and showed that she and the company cared about my bad experience and wanted to make sure everything was to my satisfaction. It appears everyone else that I dealt with at Steve's was very friendly and professional; from the workers who changed my water heater, to the receptionist who answered the phone, to the business manager who took the time to follow up with me all represented the company very well and my initial bad experience may have been just one person.

Craig T.

3/23/2021

Well after my horrible fiasco with Roto-Rooter the next morning Moana from Steve's plumbing called to just do a follow up call.
I called them and just inquire with someone the same time when I called Roto-Rooter.

Shout out to Moana if she haven't called me I would have probably use a different company. Very friendly and efficient she advised me she will see if she can get a technician out right away between 10a - 1pm.

She called and advised me that a technician is on his way and it was around 10:30am. Wow talking about fast service. Technician gave my father in law several prices . I guess they gave 3 types of rate basic , medium and the best. My father in law took the most expensive which included snaking the lines also having a camera going through the pipes to see where the clog was.

Long story short we need to eventually change the whole sewer line because it's old made with ceramic. Nowadays it's all plastic PVC piping. A fell short of 5 stars only because the price we paid was over $1200 dollars.
Everything else about this company is awesome just the price I thought it was a little high just to snake the sewer lines. Anyway I guess the old saying goes you need to pay top dollars in order to get good quality service.

Support local and take care of your sewer lines

Joe S.

7/20/2017

Obviously I'm a repeat customer (real estate agent). Lyle and Michael knocked out a short notice gas range appliance install in Kapolei today. They got after it quickly and professionally. That kind of service is hard to find these days. Kudos to the Steve's Plumbing crew once again.

Morris T.

03/02/2020 12:00:00 SA

Steve's Plumbing Service - Auwe, a prepaid call out fee ($ 49+change for day call out and $89 + change for night call out)! Estimates are made upfront, pricey! Great work, when they finally get on the job. Job priority very questionable??? So here goes our saga that does not match the glowing reviews of other Steve's Plumbing customers:

1. Wednesday, 19 Feb 2020, 1:40 pm, called Steves's Plumbing requesting service for leaking galvanized pipe and broken main waterline valve. Heidi of Steve's Plumbing asked me if I wanted night service ($89 + tax )or day service ($49 + tax) availability. I requested night service and paid the $89 by Master Card. I was informed a technician would be at our home between 5pm to 7pm. At 5:29pm, I received an email that Brayden was on his way. Brayden of Steve's Plumbing arrived at 6:15pm and made an assessment of the leaking water line and main water line valve. Brayden said he could not do anything that evening because he had another job call out in Pearl City. Brayden said he would return in the morning around 9am or so depending on the night's work status. Braydon asked me to call Board of Water to have water shut off, which I did at 7:01pm.
2. Thursday, 20 Feb 2020, 10:06 am, receiving no updates telephone, text or emails, I called Steve's Plumbing to inquire about Brayden's status. I was told he was finishing up in Ewa and would be there shortly. At 10:14am, I received an email Brayden is on his way. At 11:00am, Brayden arrived and began work on the galvanized water line leak which he changed to a copper line. Later started work on replacing the main waterline valve and informed me that the galvanized pipe replacement shows signs of water leaking at the galvanized elbow joint. Can only tell when water is turned on. At 12 Noon or so, Brayden asked me to call Board of Water to turn on the water service. Board of Water was called at 12:27pm. He continued to work on the main waterline valve replacement. Brayden requested I pay one half of the invoice, which I did with Master Card. Brayden went to lunch at 1:30pm and said he would return by 2:30pm. Board of Water had turned on the water service between 1:30pm and 2:20pm. Brayden returned at 2:30pm and opened the main waterline valve and confirmed his fix did not work. Brayden tried to remove the lower galvanized elbow joint and short extension (3 inch) line, but it broke off at the thread line near the upper galvanized elbow. At 3:30pm, Brayden informed me he had to go to Salt Lake for another job and would return by 5:30pm. Brayden returned at 6:02pm. Brayden informed me that he return in the morning to cut the entry way concrete floor to get access to the galvanized waterline pipe. Brayden he does not have any jobs planned for the next day and would be back about 9:00am. Brayden left at 6:04pm.
3. Friday, 21 Feb 2020, at 9:07am, called Steve's Plumbing to inquire about Brayden's status and was told by Heidi that he was just finishing a job in Kapolei. At 9:16am, I received a call from Heidi at Steve's Plumbing that he was finished and on his way. Brayden arrived at 10:11am and began work on cutting the entry way concrete floor. He finally finished the plumbing part of thejob about about 1:30 pm, but had to go to Home Depot to get more concrete mix. Just as a precaution, I had Brayden perform a sewer drain pipe clean out. Very efficient and fast! Brayden recommended a sewer line descale. He said he would have the descalling representative call us on Monday. By 3:30pm the job was finished and paid the invoice.

As of 9:39am, Monday, 03/02/2020:
1. No call from descale representative....
2. No emailing of paid invoice and warranty..........

Not much for customer service when the customer has to do all the prompting, no updates on technician status and very questionable job priority management!

Excellent work when the technician on the job at your site but to beat a dead horse, very poor job priority management by the Steve's Plumbing management!!!!

Also, being without water service from technician arrival to job finish for about forty two (42) hours or two (2) nights and a day and a half!!!

Brenda K.

3/16/2016

I want to give a SHOUT out to the staff of Steve's Plumbing Service ( Oahu), JOLYNN K. and to STUART ACKLEY (the young gentleman who came out to assess the problem) for their professionalism and expedient service(s) that I received from Steve's Plumbing Service on March 1, 2016.

Jolynn, for the courtesy calls and her well-received politeness and pleasant demeanor.

Stuart for his knowledge and expertise on the task at hand, and the ability to answer all questions of concern with the utmost confidence.

When asked compared to other plumbing services, without hesitation, Stuart commented with self-assurance and a smile, Let's just say, we are the Mercedes-Benz... (Hey, Stuart, I hope you don't mind I quoted you)...no one thing for sure, should there be a need for plumbing service, your business, definitely has a thumbs-up!

So, it was either the repairs be done by Steve's Plumbing, or the other plumbing service, or the owner.

Overall, my regret is that as a renter the decision was left up to the owner, therefore, in the end the owner did the repairs.

Lori M.

3/16/2021

I am so grateful I found Steve's Plumbing - they were amazing to work with. Super timely, reasonable price, scheduled me in quickly, my technician, Hector Villa, was extremely professional and extremely knowledgeable. He truly is amazing at what he does - very detailed, quality work. I will be using Hector and Steves plumbing for all my future plumbing needs! Thank you to the whole company!

Bill H.

06/10/2022 12:00:00 SA

Had our water heater of 12 years old replaced. Called in the morning and the job was finished same day in the afternoon.

The technician they sent was Robert Gracie Jr. I highly recommend him and would request for him again if I need ANYTHING done.

He is conscientious, meticulous and takes pride in doing a good job. He is extremely knowledgeable in his craft. Excellent work.

We are extremely satisfied with the job the did.

Bill and Tere Hunt

JenVaofusi K.

6/13/2017

Lyle and Jonathan did such a great job! I highly recommend them for any type of plumbing job. They put in a new garbage disposal and also fixed our slow draining tub. This is the 2nd time Lyle came to work at our apartment. And he did an excellent job just as he did the first.
He is extremely professional and very personable. He has a lot of experience and also gave us ideas on what type of tub strainers to get.
They wore shoe covers before coming in the house. Lyle even scrubbed some parts of the tub after he fixed it. I was so not expecting that! That is what you call going above and beyond! They also ran diagnostic tests to make sure everything was running fine before they left. Thank you gentlemen for being so efficient. Plumbing issues is at the top of my pet-peeves list. So you can imagine how grateful I am for Lyle and Jonathan. We will be calling for Lyle and his crew for future plumbing problems. Thank you again and God bless!

Laurin B.

6/13/2018

I was off island and needed to get my main water valve replaced. I called to schedule an appointment and the staff worked hard to get me scheduled during the time I requested. Colin, the technician, was dispatched to assess it. He did a great job providing me with what needed to be done. Initially, I had planned to use another plumbing service but Colin and Steve's plumbing worked with me and I went with them instead. Colin came the next day and completed the work. I like how the company sends an email identifying who the technician was and his expected arrival time. They provide instant invoices via email also. Since I was off island they also will come back to do the test to make sure everything works properly. The office staff, Rachel and Lana (sp) were very professional, responsive and pleasant. Very professional operations (personnel, vehicles, website, etc). Would definitely recommend Steve's Plumbing! Mahalo for making this a pleasant experience!

Gordon D.

08/03/2017 12:00:00 SA

Don't use this service. They do a job, not by time and parts but by type of job. Kyle replaced the flush valve and didn't replace any old washers. He took apart the the tank from the bowl four times. Once for the flush valve, twice for the bolt washers, and once for the flush valve washer. Yes four times! I would have thought all of the washers would be replaced, when the flush valve was replaced.

Maybe I was lucky that he didn't charge for time and parts, because my bill would have been higher for his lack of professional knowledge. He didn't replace the washers (three) when he replaced the flush valve??? It leaked three times after each assembly, and did one washer after each leak???? The original estimate to install two fill valves, and flush valve was $245. I provided the fill valves. They reimbursed $70 out of a $400+ bill after I complained.

Tom And Edward W.

3/28/2018

Steve's did a good job replacing three bathroom faucets and replacing a shower cylinder.

I thought the price was high for the work performed (I provided the 3 faucets). This may just be Hawaii price-of-Paradise factor, but it was still 3x higher than similar work we had done on our Philadelphia home.

Also, they couldn't complete the job the way I waned it because of the way the developer ran the pipes. Was disappointed that they couldn't find a work-around (if they had resolved that issue, it may have justified the price).

Bottom line. Great service, fast response, good work, friendly tech, really high price. Will likely use them again.

(I also didn't like their having placed advertising stickers on the water heater and disposal since they didn't repair those appliances. In fairness, my spouse said ok, but it I thought it was unprofessional of the service tech to even ask.)

Ken S.

9/16/2020

aaron came by and did a great job in replacing the valve in the tank. less than ten minutes and all pau.

Andrea L.

06/09/2023 12:00:00 SA

They came out to fix a leak on the toilet and the guy went on telling me he had to chip cement and so on. I got a 12,000 bill. I had the same problem with it leaking I called them back because of the warranty and they said it wouldn't cover because it was something else. They work on commission. They are awful.

Alejandro Z.

06/05/2020 12:00:00 SA

Alan of Steve's plumbing was awesome, he was friendly, professional and got the job done quickly. Great small talk while we waited for the Resident Manager to shut of the main water line. Not gonna lie. The price was slightly elevated from others. But, Steve's plumbing responded right away while others I had to leave a message. Early bird gets the worm. GOOD job Alex. Big mahaloz

Nicholas H.

10/24/2022

Great communications and fast. Hopefully when they get here they can get the job done. Very good communications, but would not give an estimate ahead of time. Canceled and scheduled another service that would at leas t provide a quote ahead of time. Didn't want to wait 2-3 hours to find out the price was out of reach and then try and find someone else at the end of the day and have to pay overtime costs. Suggestion for the owners is to at least be able to give a ballpark estimate for a mainline cleanout/Snake job.

Kay O.

07/10/2020 12:00:00 SA

We were fortunate to get Jeff from Steve's plumbing to take care of our challenging hot water lack of pressure in the Kitchen sink.

He worked quietly and efficiently, and finished the job in less than 20 minutes.
It is because of his experience that he cleared the line from debris , and didn't have to use or charge us for any parts.

I would like also to thank the staff for their follow up.

Jocelyn I.

4/14/2017

Lyle and his cohort provided helpful explanation specific to a hot water problem. Professional, and considerate. Highly recommended.

Shawn T.

7/22/2016

This company is like a breath of fresh air! In an industry where I fear getting ripped off, these guys gave me an honest quote, only fixing what needed to be fixed at my house while giving me great advice on how to avoid future problems with my pipes. The tech was very professional, pretty unreal how he never let any of his tools touch the ground while working on my kitchen. A+++++ I HIGHLY recommend this plumbing company!!! I wish more business were like Steve's Plumbing Service...

Mdlyn H.

9/23/2019

This is the 3rd time Stevie Plumbing has been to my residence to do a job. Lyle & Audie explained why the water heater was leaking, what they will do, provided the estimate, and as usual awesome service. Thanks again and will be calling again.

Liana T.

10/27/2022

John Henry Ongos was an excellent master technician and was able to quickly identify the problem with my kitchen sink plumbing. He was efficient in solving the problem and offered advice on how to maintain it for the future. Very nice and personable.

Erin N.

3/21/2017

Steve's plumbing is great! Lyle is awesome, personable and informative. We will definitely call them again. They also help with bathroom renovations...that will be our next investment I think.

Geordon H.

7/14/2018

Braddah Alex came and checked out my kitchen because of a leak possibly coming from my refrigerator. He stayed for almost 2 hours checking every possible nook and looking for the source of the leak but wasn't able to find a noticeable leak but came tot the conclusion that the age of the refrigerator may be the reason and it may be internally leaking where we just can't see it. Alex was very informative and is very detail oriented and I appreciated that he went above and beyond to try everything he could possible to help resolve our issue. Much mahalos Alex!

Quinton D.

8/27/2016

Excellent service by Matt and Deven. They were very friendly, professional, and knowledgable. Would definitely recommend asking for them. They kept the work area very clean and tidy and communicated with us throughout the process.

Thankful T.

02/07/2023 12:00:00 SA

They answered your every calls good and set an appointment to come to your house, but the problem is they don't show up. I waited all morning then they said the person is too caught up with other job can't come to my house. So we had to reschedule. Then they didnt show up again. Third appointment, they finally show up. I paid $70 for diagnostic fee that applies to the cost if they do the job. I had a quote that wasn't too bad. Then I got a message from a random guy who says he is a friend of the plumber who came to my house for the diagnostic. He said if I do the plumbing with him, it will be cheaper than go with the company. I know the company is based on Maui and the ownner of the company can't see what's going on on oahu. The workers stealing jobs here. I went with a different company since I didn't trust the worker.

Dale A.

10/23/2019

Had a slow draining bathtub. Quote was $49 for someone to come look at it. Quote to snake it add. $349! Almost $400. On checking with other plumbers avg $100-$125. Rip!

Paul C.

3/13/2017

Lyle and Christian to the rescue. Professional, courteous and conscientious. Highly recommend this team from Steve's Plumbing Service to anyone in need of some work - large or small!

So, truth in advertising, my first ever dealing with Steve's Plumbing was positive so I gave the company a call again when it came time to final confront an issue in my master bedroom bathroom. The original plumber seemed good but, when faced with a challenge brought on by the condo, he went straight sideways on me. A call to Rachel at the office and she squared me away with the team of Lyle and Christian. Pardon the pun, but they were a God-send.

Howard G.

10/14/2021

I am a repeat customer for Steve's Plumbing. Seeing how they did such great job the 1st time around (they installed metal shutoff valves for all of my sinks and toilets), I asked that they install a new bathroom faucet to replace one that was leaking. Levi (who also was the technician on the 1st job) and Dallas were sent to do the work. As before, they showed up on time, were very professional, and did a super job. I highly recommend Steve's Plumbing.

Danielle F.

3/28/2020

Thank you to Steve's Plumbing Service. Plumbers are truly essential workers and I appreciate them coming during the stay at home order. Top notch service from everyone starting with Courtney who answered the Yelp message and arranged for the office to call in. To Pilar who came and quickly fixed the clog in the sink. He took the time to listen to what I said and then to explain what he found. I also liked that the service included a picture of the technician who was coming. Whoever I talked to on the day of the service to confirm was also very friendly and helpful. They also included pictures in my follow up email and invoice.

Michael C.

10/30/2019

Worst experience with a company to date. Cancelled original appointment 0830. Called me at 0810 to cancel. The voice mail stated they were calling to see if I was home. They were instructed multiple times to contact my tenant (who was home). Rescheduled appointment for 3-5pm. Called me at 530 to report they were on their way. Not only did they charge me $53 for a service fee (not sure for what) then they charged me $394!!! To install a Brand new faucet in a 3 year old home. A 30 minute job!! Doctors don't get paid $394 an hour by the way. All while they were inconvenicing my tenants (young family w/small children) while they tried to eat dinner and take care of the kids. Complete rip off. Zero value in customer service and a complete dishonest service fees!

Krysalf H.

10/22/2016

As a first-time customer I must say it went by smooth and and without any issues. From on the phone talking to Bruce and to showing Lyle the problem toilet. Bruce was very professional in asking me the questions to set up the appointment. Bruce also notified me that Lyle was running late which let me know that servicing us was important. I really appreciated that. And Lyle was very helpful in addressing the issues with my toilet through out the visit. He was a cool guy. Thanks for everything.

Thomas B.

11/06/2018 12:00:00 SA

Had a leaking supply line to a Kohler dual-flush toilet. The first plumber who came out refused even to attempt a repair because [he said] the toilet was too high-end and he had never worked on one like it. Enter Steve's Plumbing Service.

Steve's responded to our request for a quote (via Yelp!) within a few minutes and gave us an appointment within a couple of business days. Their representative (Ken Auten) was prompt, courteous, cordial, and professional. He offered us a range of options, explained everything he was going to do, and explained why it was necessary. The repair was somewhat more complicated than it would have been with a standard toilet, as the entire fixture had to be moved to get access to the supply line in the back. Ken handled the whole thing with dispatch and finished the entire job in about 1.5 hours.

We will definitely call Steve's (and ask for Ken) again, if and when we have another plumbing problem. Thanks!

Clifton U.

12/19/2022

I called Steve's Plumbing to fix a leaking washing machine hose because I was unable to turn off the water in my condo unit and the valve had to be replaced in order to do so. Since they were here I figured I'd have them replace the dated hoses for new burst proof stainless hoses.

First off, they are very expensive! They don't have weekend rates but their rates are extremely high whether they come on a weekday or weekend!

When the technician got here he was unable to turn off the water as well and needed to order a new valve to complete the job.

Three months later I'm still waiting and the job was not complete. I called them numerous times to see what was going on? Every time I called they told me they would research my case and get back to me, which they never did.

Eventually I got fed up and told them if they cannot complete the job to refund the money I paid for the first part of the job and to cancel to rest of the repair and I would find someone else to complete the job.

Guess what, they scheduled an appointment right away and the technician would complete the job in a few days.

When the technician arrived he told me he had the part months ago but the office kept putting it off?

I would definitely not recommend Steve's Plumbing since they can't seem to get their business in order to service their customers.

J P.

01/07/2020 12:00:00 SA

Stu came to my house and he was so polite , so easy-going and friendly and professional I just can't say enough about this young man. This company Steve's plumbing is so lucky to have someone like him on his team and his friend I apologize I don't know his name but they're good friends and he was such a delight as well both of them were as patient as can be with me I had a lot of questions and they never hesitated to answer them.
They were both sooooo delightful and above allll patient.

I heard that Steve's plumbing is a little more expensive than the others but I can see why. You pay for what you get and you get a top-notch professional team. From the beginning to end I was very pleased with Steve's plumbing even the staff on the phone was very pleasant and they always did a follow up call to make sure that I was happy. I'm a pretty picky girl when it comes to customer service because I'm in the industry so I'm giving them a five star because they totally deserve it. This is December 30, 2019
Aloha Steves Plumming!!!
Jennifer and Jeanette in Kahala.

Norman S.

04/07/2022 12:00:00 SA

My hot water heater stopped working. Called Steve's and they had someone at my house out in the country in a couple of hours. The guy come in bringing only an Ipad, no tools. He looked at the water heater and asked if it was making any noises. I told him it never made any noises And it just stopped making hot water the night before. He said we needed a new water heater. I asked him to check the heating elements. So he went back to his big green van and brought back a small tester that tells you if you have power or not. Checked the heating elements and said they were not working. Price to replace both elements was $4357.00. To replace the water heater ranged from $4072.00 to$5527.00. I thanked him, paid their $150.00 fee to come to the house (which would not be deducted from the bill if I had them do the work).
This was yesterday. Today a plumber from town drove an hour to get to my house, checked the water heater and saw that the thermostat had flipped its breaker. Pushed it in the water heater started heating water. This plumber, Jason from A&J Wong Electric and Plumbing) said it would be best to change both thermostats. Which we had him do. Parts were 27.00 and labor was $200.00.

Jonathan L.

07/10/2019 12:00:00 SA

Have used other plumbers before but never really was impressed until now. I was very happy with the service provided by Steve's plumbing. They were courteous, professional, and informative in all the calls I have had with them. Scheduling the visit was a breeze. They did call me the day before asking to reschedule me, which irritated me a little as I had to rearrange my schedule to accommodate them for the work today, They were very apologetic and explained why they had to reschedule and offered to put me on a priority list but as a precaution I kept the appt with them for a more expensive after hours appt in case they couldn't make it during the day. I told them I would call another plumber to see if they could come earlier. And they were very polite in keeping my existing appt and allowing me to cancel if the other plumber took care of my issue.

Anyway the next day came and the other plumber was late for the appointed Time and then Steve's called me and said that they were available as an earlier job was completed earlier. The technician was nearby and could be here shortly.

I called the other plumber to see if they were on the way and they advised no they weren't ready to come yet. So I cancelled with that plumber and told Steve's to send their tech.

Martin arrived promptly, quickly identified the issue causing the leak and began working on the fix. He informed me of what needed to be done and the cost was less what I had expected. Overall. I'm very happy with the service. Shortly after he left, I got the email confirmation of the job. Pictures of the work completed and a receipt. I was called in minutes for a quality assurance survey as well. Nice touch

It's easy to see that this company cares about its clientele and it shows. I have added them to my contacts and will definitely use them for any future plumbing needs.

Francis A.

3/18/2018

Called at 11:30 am and was told no one was until 5:30 pm. So I scheduled an appointment because we had a break in our copper water line and had to turn off the water to the house. Received a call at 3:30 pm that they would be unable to get someone out to our home. Now having to scramble to find another company, not good. Then Jen from the office called again and she was able to get a plumber but he was coming in from Waianae and would be there around 8 pm if that would be okay. I was so relieved and thanked her for not giving up and getting me the assistance I needed. Alika arrived and was extremely professional and got to work right away. Pipe was repaired and this customer was very happy.

Kyle N.

1/23/2017

Steve's Plumbing - thumbs up! They fixed a leaky shower with a new valve and trim kit. Great job by Lyle n Kristian who was informative, fast and effective. Mahalo

Elisa S.

8/17/2020

Matt was very professional and considerate as we are in a covid world. May not necessarily be the cheapest but you are paying for the quality, peace of mind, and quick response time to my urgent matter. I will definitely call them again for my next plumbing issue.

Cherise B.

7/22/2019

Last year after they no showed me twice, I waited a third time and had a pleasant gentleman come out who told me buying the friend package (for a year) got me put on priority if issues came up as well as included a water heater flush. Fast forward to my year almost being over and luckily no issues other than needing the water heater flush that I paid in advance for. I scheduled three weeks in advance for a 3p-5p time slot as I work and go to school. The day of my appointment I get a call at 3:30 saying they probably won't make it. I'm SO annoyed. Don't bother trying to reschedule anything with me, YOU CAN GIVE ME MY MONEY for the water heater flushing you didn't do. THREE STRIKES YOUR OUT. I'll make sure never to recommend you to my friends. Thanks for nothing.

Rae B.

8/24/2017

Thanks Chris for the phone call and taking the time to listen to my experience with your company. Without a doubt the service was outstanding and timely. Your technician went above expectation and fixed other leaks that I wasn't aware of. Mahalo for his attention to detail. I do appreciate the time you spent as well as the technician. I look forward to using your company again.
Beverly Borden sends---
_________________________________________________________________________
You replaced a pipe, the tubular waste drain. And you tighten the faucet handle and the disposal drop arm.
I was very generous with the 1 hour time frame in my home. Yes you charge too much for the time spent. Shame on me for not reading more reviews, i'm not the only one who has suggested that.
So yes I paid the 59.00 for coming out, I guess you guys charge that for no-shows or cancellations, but I SHOULD NOT pay for your gas to come out to Makaha. If you don't service our area and there will be additional charge, then say so upfront. Another company told me up front that it would not be advantages for them to come out and he would have to charge me more. I appreciated his honesty.
This was a NON-Emergency ! I could see if I needed you guys NOW--but this was NOT the case.

Rylee U.

3/24/2023

Called to set up and appointment. They scheduled me two days out. I told them from the beginning that our J1 inspector suspected mold in the unit and they scheduled anyway. Asked what the estimated price would be and they told me it just depends. They have a dispatch fee of $30 to check out the unit and another dispatch fee of $60 when they come to clean it. When it was time for the appointment they called me and said their technician can't look at it cause of the possibility there is mold. So they referred me to someone else who can and checked it and told me it's most likely not mold and that he would let Steve's plumbing know and they'll give me a call. I waited 2 days and received no call. So I called to schedule them and they gave me an appointment two days out. At the time of the appointment they called me again and said the technician got called to Maui and couldn't schedule me for a week. Offered to waive the dispatch fee but at this point I waited enough.

Lisa K.

10/10/2019 12:00:00 SA

All I can say is they're the best..After a few minutes from posting a request for quote they messaged me right away.. It's hard for me to explain what was wrong with our toilet but they said they had a guy in our area that could check out the toilet..Within 30 minutes Matthew came over and walked us through what was going to happen.. every detail and questions were answered..He even let us know what couldn't be done that night but did whatever he could to let us be able to use our water again since we had to shut it off in order to stop our water from running all night.. He's coming back tomorrow to finish whatever he couldn't get to..Can't wait to see my new toilet and a dry floor

John R.

03/10/2023 12:00:00 SA

Don't waste you time calling another company - call Steve's the first time ! Braxton the Master Technician was at my house hours after I called. He was very courteous and professional. He went right to work and diagnosed the problem. He gave me a good explanation of the problem and let me know exactly what was needed to fix the problem. Very impressive.

I didn't realize the part was under warranty until I contacted the manufacturer. After the manufacturer told me the part was under warranty, I told Braxton and he took over from there to get me the part at no cost - saved me a ton of money.

Braxton came out late on a Friday night to install the new part. He installed the part and made sure the unit was working properly before he left. My AC is working great.

Braxton exceeded my highest expectations, he was amazing from start to finish.

AshLee KM L.

2/25/2021

I had asked for quotes from 5 different places, but they were the ones I wanted to work with because of all the reviews on Yelp. They were very fast and professional on the phone. Their booking fee was $20 more than the other guys, but the phone person placed me on hold and asked for a discount to match the other guys and I didn't even ask . The tech that came to our home was prompt and very professional and explained everything to me. In and out in less than 20 minutes. I felt so at ease knowing he knew exactly what kind of repair I needed. He showed me the set price and I paid half. They came back when my water could be shut off. He was on time on the dot and fast and professional. He even offered to fix disposal, he knew before I asked if I needed a fix. Our building is notorious for leaks and I've been through a nightmare plumbing experience in 2019. I am definitely using them in the future. They were their when I really needed them. I highly recommend Jeff and this company.

Jason M.

07/12/2021 12:00:00 SA

Horrible company.

This is the company for our plumbing in ewa gentry.

And according to our management here hawaiiana, we have a bad piping underground problem that Steve's plumbing has been unable to fix. Now we're told we have to make a 7mil loan and that we owe board of water supply 1.5 mil dollars! For a water bill cause the pipes are busted. This is a problem for the past 10 yrs! According to management.

This is the worst company ever.
Hawaiiana also.

You really disappointed us Steve's plumbing. Now we have to fight for ourselves to figure this out.

Randall M.

05/12/2017 12:00:00 SA

This guys are A+ great Job Lyell and Kristian. Very Professional. Five stars all the way.

Reid A.

11/07/2019 12:00:00 SA

A quick call and a quick fix.

They do charge for an estimate. Seems to be more standard nowadays. A plumbers time is valuable and it keeps you from getting multiple bids. Eh, it is what it is.

Martin put on shoe covers. He explained potential issues because he had to open part of the wall. He was able to explain clearly what was needed to fix and how long it would take once the problem was found. He also cleaned up well and put everything back. The bathroom was left clean.

The work and cost is not really where I can comment, because if you gauge work by hour, some plumbers take longer than others and some jobs are more difficult than others. A per hour rate, to me, doesn't tell the whole story. I have a useable shower that looks great and that's what matters.

They are quick and they fixed my plumbing problem 24 hrs after I placed a call to them.

Jason M.

9/13/2019

Plumbing workers were informative and did a good job. However as others have said, they are overpriced. If I had time to cancel and get another quote, I would have, but I already took a 1/2 day off and did not want to do it all over again. They seemed fair in the past but $900 for
2 running toilets is nuts. I can afford it but will not use them again.

An S.

1/14/2022

I've had three plumbing issues since purchasing my home and each time I call about 30 companies trying to find the best price and emergency availability. Each time I end up still calling Steve's Plumbing at the end of it. They do great and efficient work and always have availability at any time. Today we had Maka C. Stop by to repair a water leak and also replace our water shut off valve. Quick and to the point and no dilly dallying, which I really appreciate. I'm also an Ohana Club Member which got me 10% off and no Dispatch fees. I also enjoy the fact they do not charge hourly rates, but rather by each job.

Thank you Steve's Plumbing!

C.T. K.

7/23/2022

Was quoted 3000 to just change a kitchen faucet and about 1-1.5 feet of PVC. I ended up paying almost 900 just to change the faucet. Felt sick all day at work, thinking how many hours it would take me to make up that money, while it took him just an hour. I would normally do it myself but I was stuck at work. Because I've done it in the past myself, I know the difficulty level of changing a faucet, and it is not worth 900 or 3000 for that matter. The plumbers are very friendly but they really just gouge you for as much as they can get.

Mista C.

8/24/2019

So glad I decided to go with Steve's Plumbing for my major water leak under the foundation. Lyle and Audie were very professional and knowledgeable about what repairs needed to be done and gave me options to fix it. Appointments were easy to make with Courtney. Randy and Ben S. came for the two day repair and did an excellent job. They were prompt, very professional and worked all day to do quality work. Oh, and their prices are very reasonable and lower than some other quotes I got. Steve's Plumbing is definitely on my speed dial. VERY SATISFIED!!

Jesse C.

8/31/2023

Noticed a clogged pipe this morning with water running out into my yard, called Steve's Plumbing and Zack showed up 2 hours ahead of our scheduled appointment which was absolutely terrific because I had mentioned to the person I spoke with on the phone that I was looking to get this fixed ASAP. Zack was awesome, very courteous and professional, he explained every step of the process and had me approve the work before he got started. Got the pipe unclogged in no time and was on his way. The whole process was easy and smooth. Mahalo Zack

Gail O.

08/01/2016 12:00:00 SA

They are extremely expensive. Just to replace a garbage disposal cost almost $600. They will not give you an idea of the price until it's too late. I didn't want to inconvenience my tenant so I felt I was force to accept their price. I will never use them again.

Dk H.

09/07/2019 12:00:00 SA

Way too pricey! We were given an initial quote which was already high then got upsold (unknowing to me) for additional items which ended up doubling the final price. If you are unfamiliar with blue-collar type repair work, please get assistance with verifying each item and questioning the need for such repairs. Labor ended up costing us over 80 percent of the actual material. Lessons learned...

Ash K.

02/03/2017 12:00:00 SA

Lyle and Kristian were great. They explained what they were doing, how long it would take and gave me an estimate. They also tried to see how I could save money with different options. I called them to fix our water heater and Lyle also checked a few other things that were going on with our toilets and garbage disposal. They took the time to do quality work and made sure I understood what my charges were for . The only complaint I have is that I was told they were running late early this morning and they wouldn't come till the afternoon. Then I got a call an hour later saying that they'll be there in 30mins. I waited an hour and they didn't come. When I called to speak to Courtney she told me they were having car problems . They should've called me to tell me they were having car problems. I had to wait around for them. All in all they provided great service . I would recommend them and will be using them next time .

Richard R.

11/07/2018 12:00:00 SA

I was very lucky to get Shon to double-check the propane system on my hand-built, off-grid Super Tiny Home. He found bad connections I could not even see. I am proud to have laid all the lines myself, but his experience and willingness to teach me the best practices means that my fridge, on-demand water heater, and stove all work great, with no fears of leaks. Mahalo!

Carmel C.

6/27/2016

It started off terrible, but it was worth it in the end. Water had been leaking from my shower for a couple of hours and we couldn't get it to stop because the valve was broken. It got to the point were water was leaking behind the walls. At 9am on a Saturday morning, I tried calling Steve's Plumbing, but got no answer so I left a message. Every hour I called leaving messages on the emergency side. I also filed through their website hoping they would respond there. It wasn't until 930pm and maybe 7 voice mails later that I got a return call. The operator told me they had no plumbers available, which I understand if multiple incidents are occurring. What irritated me was when the dispatcher had asked me, Why didn't you call earlier? Yeah that rubbed me the wrong way. The dispatcher told me someone was coming the next at 8:30am

Jack came in on Sunday exactly 8:30am. He checked the shower and told us what the problem was. He gave us options to how we wanted it handled and the cost of the fix. He didn't pressure me and explained every option so clearly that coming to a conclusion was pretty easy. He had his tools and himself all kept tidy and organized making sure that it wasn't just laying around the room. When everything was all done, he cleaned up really well as if nothing even happened. The shower stopped leaking and that problem was fixed.

Jack deserves the best worker award. It makes sense to me on why they are constantly busy. Professional quality work and attitude, who wouldn't want that. Thanks Steve's Plumbing Service.

John B.

2/17/2019

Had an emergency where one of our our faucet handles came off and water was spouting thru the open hole. Co-worker recommended Steve's so I called. I got lucky and they were at my place in 20 minutes!

Martin did an excellent job of replacing the whole faucet and was very professional and let me know what was going on every step of the way.

Would use them again, thanks Steve's Plumbing!

Hiroyuki O.

05/06/2023 12:00:00 SA

I had a call last night from the manager from Steves plumbing saying they will refund me the late night fee $115. I am very happy that they are trying to change something for the customers. Thank you.

Steven C.

11/10/2022 12:00:00 SA

After a day of my review, I was contacted by Steve's Plumbing Business Manager Diana and we she took the time to see what we could work out to smooth out the situation. I was very happy with this. This company service and response time is very good but I feel they are more expensive than others. I would recommend if you want a trust worthy business. Just compare prices.

Sean E.

06/01/2022 12:00:00 SA

Super friendly and helpful tech who they sent out had to wait for me for 40mins and was totally cool and professional.

Royce S.

01/10/2021 12:00:00 SA

I needed my sewer cleanout pipe and cap repaired, and two bathroom toilets replaced. After some scheduling misfires to get an estimate around the past holidays, Bryan finally came to do the estimate. We agreed to start the work immediately and he was finished the same day. He was friendly, courteous, and one thing my wife and I like - not all 100% business only exchange. Meaning we chit chatted during/after his work about things other than the job done. That is one facet we gauge service by to know if we're comfortable in going back to the company in the future.

The work was efficient and clean.

James L.

5/29/2018

Quite simply the best plumber experience I have ever had. I had water leaking into my foundations which would have meant a $11,500 job braking the concrete to fix it. I had heard about Steve's services of either casting resin inside the pipe or putting a resin sleeve inside it, so I called and from first to last the service was exceptional and a darn sight cheaper! The tech (Jahn) arrived with his apprentice and immediately put a clean mat over our door mat to make sure he didn't dirty it before greeting us. He listened carefully to the problems we were having, did an inspection and clearly laid out the options, all of which were way cheaper than other quotes. The work was done expertly, with the minimum of fuss and at a great price. I can't recommend this company enough

Hope H.

6/15/2022

When I signed up the Ohana membership, they told me I could cancel anytime. When I called to cancel, they added on this new change of minimum 3 months subscription. I paid for the 3 months and suddenly they charged me again.
I called many times and got no reply.
This company is not honest. Do not sign up the Ohana membership.

John Z.

4/15/2022

I needed to replace my broken water heater and called Steve's. Shon came to my home and gave me a quote which, in my view, was extremely High. After back and forth we arrived at a slightly lower price, and feeling the pressure of possible delays due to the upcoming long holiday weekend, I accepted the quote of almost 4,000 dollars to replace a standard 40 gallon water heater. As a semi retired person, this was a real financial blow, and I think I paid too much. So, a word to others: get quotes from various companies and don't share them between companies. On the positive side, the installer who came later that afternoon, was very polite and efficient. I wish kupuna had more protection from what I felt was overcharging.

Courtney R.

9/19/2018

Quoted me $712.00 for a fairly simple job on top of a $49 dollar fee to come out, which I paid as I he did come out. It seemed like a lot of money so I declined their service and I called around. I found that no one was quoting over $300. I had it fixed for $260.00 and NO fee to come out. That's a pretty huge difference.

G W.

4/17/2018

I called Steve's Plumbing when sewer drains at my home needed major repairs. Shon, Chris & Colin were very professional and took the time to get the job done right. They overcame unforeseen obstacles, such as digging down to and replacing a pipe that lost a battle with a tree root. Everything was done perfectly. Call Steve's if you need a plumber.

Dane S.

11/12/2016 12:00:00 SA

About two weeks ago my wife and I noticed that there were loose tiles in out shower, living in an apartment we were concerned of not only water damage for our unit, but other units below as well. We called Steve's Plumbing and the sent out journeyman plumber Frank S. and an assistant to assess and give an estimate.

First off, Frank was very polite and professional, he speaks with a confidence that can only come with many years of experience and will tell you know what you need to know but will break it down and explain so that you can understand which shows that he demonstrates empathy by putting himself in his client's shoes.

He told us that it due to the water damage that it would be a partial restoration meaning that they would have to demolish the old walls, install new walls, and new tile, in addition to fixing the cause of the problem which was an improperly installed valve and spout that wasn't braced and was starting to push out the tile. He then typed out a proposal and gave it to me.

Frank said that he would be the best guy for this job because not only is he a journeyman plumber, but he is an artist when it comes to tile. He was right, also Frank is one of those few professionals who not only knows every aspect of his trade but focuses on doing and providing the best that he can in every area.

The job took three days

Day 1: Demolition, Plumbing Repair, and Wall Installation

Demolition:

They arrived right on time the first morning, Frank brought along an apprentice named Brendan and together in the first hour and a half took out most if not all of the old wall and tile. They were clean and neat laying out tarps and covering their shoes with little booties, they also didn't mind me sticking my head in and looking around which I did throughout the project.

Plumbing Repair:

Frank only a short few hours to remove, install, and solder in the new valve and not only did he do so, but he did it beautifully.

Wall Installation:

They say that one aspect of being a true professional is to constantly do research and to try to find the latest and greatest techniques and materials for your craft and that can be seen in the fact that Frank S. is a Wedi board installer. I had worked eight years in a hardware store and in all my time there I had never heard of it. Wedi board is a type of backer like drywall or mortarboard but it is made out of a hardened polystyrene foam outside with blown resin inside and that makes it more durable, lighter, and waterproof than both traditional mortarboard and drywall.

Day 2: Laying Tile:

Frank was serious when he said that he likes to work with tile and that he was the man for the job, he picked out a nice six inch white tile and by the time he and his apprentice was done the bathroom looked beautiful the lines were all uniform and evenly spaced, it truly was a work of art and from personal experience is not easy to do.

Day 3: Sealing and Grouting:

Frank came alone on the third day and spent a few hours grouting the tile, using silicone to seal the outside and actually paint matched our bathroom and did a few touch ups around the shower. By the time he was done the white grout, tile and silicone came together seamlessly. My wife and I were in awe. I would also like to mention that he took the time to scrape off all of the old caulking that was discolored on the tub from before.

Summary/ TL:DR

Frank is by far one of the nicest, most professional, and highly skilled plumbers that I have ever met. His skills in plumbing, tile, and dealing with people is one gained through years of experience. My wife and I and happy that we chose to call Steve's Plumbing and consider ourselves fortunate that Frank S. was the man that walked through our door to help us in our time on need. We have recommended him to friends, I am recommending him to you, and the next time we need to we will be sure to call him.

I will post this then find a way to upload pictures or post a link to view the pictures

Thank you for taking the time to read this

Mark H.

7/25/2022

These guys can't keep an appt! Booked 3 times and no shows!

After the 2nd time, I figured out what was going on and didn't waste my time to try and meet them the 3rd time. Their VM confirmed it...

Ownership/management has to know the state of their company considering all the terrible reviews...

Jordan M.

03/06/2020 12:00:00 SA

At grandmas house the handle literally broke off of the shower faucet.

Enter Shon from Steve's Plumbing. He was scheduled to come out promptly and Steve's called when he was on the way.

The old, calcified plumbing was no trouble for Shon's expertise and willingness to do whatever it takes to get the job done.

Unexpectedly, we were in need of a shut-off valve for the entire house which Shon was able to complete immediately. We also needed a new shower faucet cartridge and a new handle. He had all of the appropriate parts with him.

Shon went above and beyond to make things easy and quick for my grandmother and offered a senior discount to help especially with the unexpected main valve work. He offered helpful advice on managing the older plumbing in the home to try and stay ahead of issues in the future.

He was friendly and generous with his expertise, and Grandma was thrilled to have the shower up and running again in just a couple of hours.

Ed L.

4/18/2017

Lance provided great service replacing our toilets and bathroom and kitchen fixtures.

Kapualaha'ole P.

6/19/2020

Called because our toilet was overflowing. Lyle and Steve came out to assess the problem (it was the main line backed up) and then Maka came out to unclog and fix it all. They were all polite and efficient and COVID19 safe. Thank you all for your prompt help. Hope to never have to do this again, but if I do..we will be calling Steve's Plumbing!!

Jason R.

3/27/2017

Great, easy, and quick service!! Kyle and Kristian are very professional and expert at what they do!! Definitely recommend steves!!

Casey R.

9/23/2020

Steve's Plumbing Service far exceed any expectations I had prior to using them. They were able to service my rental property the next day and after investigating provided three different options for fixing my problem.

The plumber was friendly and courteous with my tenant and was able to fix the issue quickly. They provided me pictures and video of the work they performed to make sure I was satisfied with the work. I'll definitely call this business when I'm in need of future plumbing services.

Mike N.

10/12/2021 12:00:00 SA

After 2 weeks of getting the runaround from the plumbing company American Home Shield contracted, I decided to call a plumber on my own. I remember using Steve's before, so I decided to call them again.

Had I called Steve's to begin with,I could have avoided an unnecessary $400 pumping charge, the prior plumbing company told me was needed.

Steve's sent Lyle to our house, to assess the needed repairs, and our sewer ejector pump was repaired the next day. The workers were timely and professional, I would definitely recommend using Steve's plumbing.

Nalani C.

08/11/2016 12:00:00 SA

This was so bad I don't know where to begin. The worst thing is that they tried to tell me that all 4 of my toilets needed to be replaced because they were 2006 (nothing wrong with my toilets by the way) and that all my supply lines were old and needed replacing (again 2006 so not old). They then offered a package price of $1499/toilet (highway robbery) and then $400 each one of I just wanted the insides changed out (again highway robbery)!!! You're getting the picture. I paid the house call fee and sent them packing. BEWARE!!!!!

Ok so round two - now steves (see below) say they don't have me in their system and don't have those prices. Well your vans are very conspicuous. It was definitely your company. My business partner was also there and saw your company van and spoke to your dispatch the next day and met your workers. It was 8/1 in Alewa heights.

It was a young hapa Japanese boy and a young Filipino boy training. He showed me a laminated flyer with a platinum package for $1499 to replace my toilets and then told me they all needed replacing.

The woman who was your dispatch called me by the wrong name no less than 6 times although I repeatedly corrected her. Try the name Melanie. Thats what she kept calling me incorrectly.

Cheryl O.

12/22/2020

Dont. Please dont. I hate making bad reviews but this one is my due diligence, my kuleana to let everyone know because I am literally shocked that this kind of sh*t exists in our Aloha State.
I almost fell for it and wouldve paid 8x what I ended up getting everything done for because I was desperate, trusting and needed it done ASAP.
They were the first I called, I googled, they popped up and I see their trucks all over Ewa Beach. My initial quote $8K to replace my $1200 solar water heater and $800 to change an $80 piece in my shower handle...my husband changed the shower handle piece himself in 30min, including drive time to City Mill to get the part. Steves claimed I needed to change all the water heater pipes to copper, extra to cover the drywall in case they accidently ruin the wall, etc. My home is maybe 20 years old, so my PVC cant be that brittle (i only know now because the plumber I ended up using explained it to me). After the tech left I immediately get a call from the manager saying how that quote was ridiculous, hes gonna give it to me for $5K and encouraged me to give him the last look after I get different quotes.
Super sleezy, scam artists is what I felt.
I got my heater changed that Sunday for $1500, and the guy took my old one away.
Please...call someone else. I feel so bad for anyone who uses their services, literally sad this kind of rip-you-off show is going on.

Evange M.

05/10/2023 12:00:00 SA

Our toilet sprang a leak Tuesday night, and by Wednesday morning it was fixed. Michael Garrido was our technician and he was superb. He explained everything clearly, showed us the problem and fixed it within a couple hours. Mike was kind, courteous, professional and honest. We will definitely use Steve's plumbing again when needed.

Pua C.

1/21/2021

Let me start off by saying the dispatchers are great, provide awesome customer service. The plumber they sent on the other hand that was dispatched to my house on two occasions was not. He was extremely cocky, and pushy and kept trying to sell me things and services that I was not interested in. When I confronted him about it, on both occasions, he tried to make like he was doing me a favor and ended up giving me what I had originally asked for. I do not like that. Very sneaky and quite rude. I will be looking for another plumber.

Pam A.

6/26/2018

Called to make an appointment and got 6/21 between 1:00-4:00. Waited. No show. Called them back the next day. THEY DIDN'T HAVE ME ON THE SCHEDULE!! How can that be when the receptionist recognized my address? Rescheduled for 6/25 between 3:00-5:00. Received a call. Needed to reschedule again! This time for today 6/26 between 12:00-3:00. Got another phone call today asking to reschedule. Strike 1, 2, 3...time for another plumber.

I'm sure they do satisfactory work, just not happy about wasting my days waiting around.

Brad W.

8/28/2018

Needed to find a leak in my propane tank-to-stove line. They came promply (good) but charged me $52 just for the visit (not good) and were to charge me $331 for the actual line pressure test when they returned in 3 days. i cancelled the line test, went another company, whose rep found the leak within 30 seconds. So i am out $52 for pretty much nothing done.

Dale A.

9/22/2020

Made an appointment with 7:39 am for a leaking toilet. I had an appointment for the same day between 9am and noon. Tech came out around 9:30 am. He replaced our toilet. The only drawback was the toilet they installed was the rounded toilet. It's much smaller than what we had. Maybe it takes some getting used to, but it's noticably smaller.

Andre S.

12/07/2019 12:00:00 SA

My wife informed me of a small leak in our 1st floor toilet room. I was not a constant leak but one that was randomly occurring. I figured it was time to change the wax ring (seal) at the base of the toilet. I went to Home Depot and purchased a ring and went to work on this simple fix. As I began to remove the old wax ring, I noticed the flange (sealed to the main PVC pipe) was broken. I did some research and quickly realized I did not have the tools to replace/repair the broken flange and that a professional repair ranged between $200-$450. After a yelp search, I decided to call Steve's Plumbing. They quickly arranged a house visit to assess and begin repairs. During the visit (by one of the managers) they began to explain to me that the reason the 20-year-old flange broke was because it was sealed on wet concrete and over time (20 years) the uneven flooring caused the flange to break and to properly repair they need to not only cur the flange off (the original request) but they need to drill the old concrete up and repour new concrete (ensuring it fully cured level) before resetting a new flange. That process would take 2 days and cost $2000. Shocked but convinced I agreed. The next day, the plumbers arrived and began working. After about 20 min, I walked over to offer something to drink and noticed they had already begun installing a new flange. Surprised I questioned and was informed that there was no need to drill and pour new concrete. Relieved I said, awesome, I can use the savings for the approaching holiday season. At that point they offered me a $200 discount off the $2000 bill for what was now a $500 (TOPS) job. I immediately called their office and complained. A day later I received a call and was informed that I would only be charged $500 (plus tax): still on the high end; and to expect a refund to my credit within 7-10 days. Patiently, I waited. Today is day 10 and no refund. I called and was informed it had not been processed yet and that a note would be left for management (who was out until Monday). I share this information to anyone considering using Steve's Plumbing. If you have expendable cash that you don't mind throwing away or loaning this company until they feel comfortable returning, then this company is right for you.

I also encourage any potential customer to research costs for reference.

google.com/search?rlz=1C…

Andrea S.

12/20/2022

My elderly relative had his shower remodeled. Steve's Plumbing & his subcontractor charged him $18,000. I've just found out about the cost! Very upset!

Orlando S.

03/05/2021 12:00:00 SA

Normally. I just don't write reviews. However, this is the least I should do for a great Company like Steve's Plumbing Service. Getting an estimate and scheduling an appointment couldn't have been made any easier.
Punctuality was impressive, but more than that was the quality of the work performed to fix a deficiency in the water pressure valve which was creating water leaks in my home.
Thank you Tracy for your wonderful phone etiquette. Thank you Jeremy for the great job you did at my, (old) home last Tuesday.
Jed R. Brown in Kaneohe, town.

Hai Xiang L.

9/14/2019

I only ask everyone a question now: Is it reasonable to charge repair a toilet noise for $370?
Last month, My toilet has noise in the rental toilets in Hawaii. Our tenants
Contacted the company by themselves． When the tenants sent us the bill, we were very surprised to see that they charged $370. I called them and asked them how much they charge for an hour and how many parts did they buy? They replied that they did not charge by time and only charged for work. I really don't understand what they did? Does it cost $370 to eliminate toilet noise?
They stressed that my tenant did the acceptance, but not the tenant paid, I neet to paid. I have the right to question. They are said that they are proud of their quality service ．

I ask them :
Excuse me!
Do you have no standards, and unreasonable charges are quality services?
Do you delete all the bad reviews in the customer feedback reviews, leaving only five stars for the review is a premium service?
I have repeatedly called your service department to figue out about unreasonable charges. Your manager has never answered the call. Your supervisor has an excuse at a meeting or not to answer the phone every time, and has not called back.
Is this a good service?

This P.

12/21/2020

All I can say, is don't use these folks for large Jobs or jobs that are complex. They Schweitzer's things up and they are really slow to accept responsible and even more so rectify things. They also lack the inability to communicate. It seems it's ran by incompetence is what I feel. When I get my money back, I'll update this review.

Cynthia O.

5/13/2023

I needed a new water heater. This old one held out for almost 20 years. And thank goodness it wasn't leaking. But fixtures and connections were corroded and inside was also corroding. Mike came and checked it out and gave me estimate what it would cost. Lyle helped install. Terrific and explained very well all along the way.

Harrison S.

11/30/2022

I feel this company did not offer satisfactory value for services. The price was extremely expensive for an inspection just to tell me my appliance needs replacement.

As a landlord taking care of my tenant's issue I felt sales pressured to verbally agree to an emergency gas test/inspection when I was unavailable to meet in person. In retrospect they in good faith should have told me just to replace the unit and then assess if there's a gas leak/smell and not hype up the risk of a poor hawaii gas connection into the apartment unit. They issued an invoice/agreement full of terms and conditions and forged my signature as a scribble under the client line with out being able to fully read, review, and agree prior.

The experience left a really poor impression and felt ripped off for sure. Do not recommend.

Kevin S.

6/25/2017

Steve's Plumbing technician Jack saved my marriage! We have hot water!
Seriously, when I needed to replace my water heater, he gave me great advice, a wide range of options, and a thorough explanation of what he was doing.

I highly recommend Steve's, and will certainly call them next time I have a plumbing issue.

Chris O.

2/14/2019

Excellent and quick service provide by Ben and Aude!

Without any hesitation these 2 gentlemen provided excellent service in a timely manner. They come to the house with a red carpet and shoe booties to keep the inside of your house clean. There was a leak in my unit and they found the source coming from my water heater. They were quick to help clean the area and install a new heater at the same time. And to my surprise I have HOT water!!! Thank you again for helping me out.

Don't hesitate to call them if you are in need of a plumber. They are great!!!

Rick L.

7/13/2022

You can stop searching/googling plumbing reviews. The repair, installation, consulting, just stops here. The pricing, quality of work, timely response, customer relations exceeded my expectations. In my particular situation the crew had to redo my attempt at being a plumber wannabe. In addition to the traditional plumbing tasks Steve's crew provided education on how to purchase, the best brands of tools and even how to repair and/or replace the mistakes I made.

My technicians, Jeremy Thomason and Korey, deserve kudos for modeling Steve's Plumbing's core values of excellence and customer service. These two were the best of the best, the TOP GUNS of plumbing.

So, if you're looking at pricing, best return on investment, quality, outstanding customer service, reliability and an organization that celebrates and models the Aloha spirit, Steve's Plumbing is the place.

Chloe L.

10/03/2021 12:00:00 SA

We've had issues with our shower valve and toilet for years. We were told by other plumbing services that they couldn't fix the line and it would cost us thousands of dollars. One company even told us he would have to dig up our yard .The shower valve was no longer shutting off as the rubber was completely worn down. Not to mention it was the original valve from the 60's! I contacted our regular plumber and explained to him our situation. Not only was he not sure he could fix the valve or replace it all since it was the original valve, but the soonest he could come out was in 2 weeks! I booked him but decided to look on yelp for another plumbing service. So happy I found Steve's Plumbing Service. I spoke with Sienna on 10/02 who was extremely pleasant and helpful. She was able to schedule a technician to come out the following day on a Sunday! My appointment was scheduled between 12-3p but received a call in the morning that they were able to get a technician out earlier which was perfect! Joel was AMAZING! SUPER PROFESSIONAL, was able to not only replace the valve but work his magic on the shower line so it would no longer back up! VERY HAPPY WITH MY OVERALL EXPERIENCE!! Spoke with Charity today to schedule Joel to come back out tomorrow to replace my toilet. I am sold by the service and you now have a customer for life. Mahalo to Joel, Sienna, Charity and to Steve's Plumbing Service!!!

Darci S.

2/16/2023

The scheduler was responsive and the plumber was helpful and nice. The quote that came from the supervisor just to snake a drain was ridiculous! I had the work done by another plumber the same day for less than 1/4 of what Steve's quoted me for the work.

Don K.

4/28/2021

Very professional and friendly service. Robert even fixed the door on the under sink cabinet. I have used Steve's Plumbing on several projects and they have always come through.

Bernice G.

05/04/2021 12:00:00 SA

Issue: Leak noted and recommended install ball valve on water supply line of water heater.

Day 1: Scheduled date and time for worker to come, 10a-1p. Did not receive a call until after 3p saying they were running late. Later called they were stuck in traffic. Arrived 5:45p. Assessed the problem, gave estimate and, scheduled to do the work needed the next day, 3p-5p.

Day2: Again, it was after 5p, and no communication regarding when worker would be at our home, so we called at 5:30p to get status of arrival to our home. Follow-up call from office received at 6:30p. At that time the office personnel wanted to reschedule to the next day (day 3), 11a-1p.

Day 3: Same person who assessed the problem and gave the estimate arrived at 12:45p. Ball valve was placed, however, with manipulation of the metal line, there was now a leak on the metal line before the ball valve. We were told to place a container beneath the leak and then said, I can come back and fix the leak. There is no respect for customer's and no pride in work accomplished. We now have a problem that was not there before.

As there is very poor communication to let the customer know if there is a delay, unreliable, and no trust that the work will be done satisfactorily, we chose to no longer conduct further business with this company. The next day, we called plumber who changed the metal pipe so we don't have to place a container under the leak.

Question: Same problems of poor communication and lack of respect for customer's time are noted on Yelp and scripted answers by the company. Does anyone really track and trend the issues raised by customers and note if changes/education of processes are needed?

Tom R.

11/24/2018

I had gigantic water bills two months in a row. I noticed the main meter continued to indicate a water flow. I checked and found two small leaks but was sure there must have been another major leak somewhere. It was Friday and I called Steve's Plumbing. Lyle Pasion checked everything out and confirmed what the problem was. My review is for the professionalism and great attitude that Lyle and his coworker showed when being summoned to an unknown problem on a Friday night. They were pleasant the whole time and deserve to be highly commended.

Luzie S.

6/30/2018

I've given this company 2 tries already and I'm done.

My sink has been leaking for 2 weeks now and I've been trying to get these guys to take a look.

I found out about this company through a Yelp Eliter's review and I heard good things about them. So I thought this company would be pretty reliable.

First try: Made an appointment through their phone number on Yelp. I was given an appointment day 2 days after the call, between hours of 3pm-5pm. On the day of the appointment, I received a call in the morning, apologizing that their plumber would not be able to make it because their first appointment was going to take all day. No problem, understandable.

2nd try: same process. Made an appointment, soonest available is 2 days later between the hours of 3pm-5pm. This time... no call, no show. What is that? My boyfriend waited and nothing.

I tried calling, no answer. I left a message, it is now the following day, no response. I don't understand how or why this has happened, but we would have appreciated a heads up. Maybe they forgot about our appointment? That's fine, but at least respond to our attempt to make contact. I just find that super unprofessional.

...UPDATE...
I called and spoke with Crystal and she said that a voicemail was left yesterday morning stating that there would be an emergency and that he wouldn't be able to make it. I received NO VOICEMAIL from this company yesterday. She even said there was a recording of the voicemail. But, if I didn't even have a missed call or voicemail, how is that possible? I just can't.

Slade H.

1/27/2022

Nearing midnight, my hot water faucet wouldn't turn off. I was fortunate to find Steve's Plumbing online and with patience and politeness of a saint, the dispatcher, sent Maka to be our knight in shining armor. He quickly figured out what the issue was and in no time we were able to breathe a sigh of relief. Professional employees made a stressful situation much more tolerable.

Jan M.

2/15/2023

Can't really say anything about this company; I requested a quote & was messaged back to contact them, which makes no sense since all the info was already in my initial request. They never responded when I asked how much it would cost to just come & see what I needed done. Went with someone else who actually cared!

Robert A.

3/29/2022

Garden faucets/bibs replacements meet our specific requirements; work was neat, water tested properly, and priced just right. Senior discounts helped.

Laifone K.

6/13/2021

Customer service was awesome. The plumbers was very respectfully and very informative all gave great afvice

Julie C.

03/07/2022 12:00:00 SA

I recently found out that I had a water leak in my house that was associated with the hot water pipe. I got a quote from Steve's plumbing to fix the hot water pipe.

Steve's plumbing was quick to come out to the house the same day. The assessment took quite some time as they showed up around 10 AM and didn't leave until after 3:30 PM. Halfway through the assessment the technician called his boss who came out to finish the assessment. I'm not sure why it took so long to get the assessment done. They were aware that I only wanted a quote to repair the hot water line, but they provided me with two quotes one for the hot water line only, and one for the hot AND cold water lines.

Beware! Their estimates are way over the norm and if you don't know what they're talking about they'll try and add on additional services.

Their quote was $26,883 to fix the hot water line, and if I wanted the hot and cold water line done they quoted me $44,430!!!!!

Then they went on to tell me that if I decided to get the cold and hot water done what they called the platinum package then that would also include the Halo water conditioning system which they told me helps to condition your water. The guy went on to tell me that the Halo water system changes the molecular structure of the water! What??? If you change the molecular structure of the water then by definition it isn't actually water.

He told me it would take three plumbers about three days to do the job.

Needless to say, I decided not to go with this company. Please beaware of them as they try and scam you out with excessive estimates, especially if you are a woman.

Ann I.

12/18/2017

Lyle, Mike, and Collin are the best plumbers! Extremely friendly and really go the extra mile to make sure that the service they provide is of the highest quality. I installed solar panels on my tall 2 story home and they even did a complimentary pipe check of the entire home. I really trust and had a pleasure doing business with them! Friendly and pure aloha service!!!!

Jason P.

11/02/2022 12:00:00 SA

I have used Steve's Plumbing on a few occasions, most recently install a new shower fixture. They did an excellent job with that, and quoted me an upfront price which I thought was reasonable and fairly comparable to what I paid another plumber at a condo I used to own (adjusted for inflation).

However, while the plumbers were here, I asked for a quote to install a new water heater. They gave me three quotes, from bare-bones to an ultra deluxe option. The initial price for a basic water heater installation was over $2000. The next higher option, to bring the water heater to code, cost over $4000. The last option cost well over $5000. I thought this was quite a lot for a water heater w/ installation, so I purchased a water heater separately and went through Home Depot (which uses 535 Plumbing) to install it for about $1700 total.

They do charge a flat rate, which I was told was preset by the company that licenses the app they use for their iPads.

I subscribed to their Ohana membership (which waived the dispatch fee and gives one free plumbing or AC inspection annually). I had them inspect my AC and the technician even freshened up the blower in one of the rooms.

In short, the work on the shower was well done. They were professional, showed up on time, and worked around my schedule. However, the prices seem quite high for some services.

Puanani O.

6/24/2020

Thank you Steve's Plumbing Service. The service you provided was superb. You employees we very professional, efficient and knowledgeable . It all started when Matt came out to install our disposal. I was telling him about our recent over flow problem and he said he would do a camera inspection of the pipes . He recommended that we get a thorough test done which we did. It was actually our second test. We decided to go with Steve's Plumbing when Lyle discussed the issues in a very professional way. The work is done and thank you to Josh, Mike, Ryan and Tanner. This crew did a fantastically great job. Even cleaning up after, the removed the tarps and wiped down all storage boxes, swept, tbh my garage has not looked this great Lin years. We can finally park inside. From a very grateful family. The Ortiz's, Jon and Lecia

Francis R.

9/19/2021

I call the office and talk to the personnel about how much do they charge for just checking the problem for my leaking pipe for the incoming line after the meter of the board of water supply. They said its a free estimate so they just charge $49.99 for gasoline use or dispatching charge. So Im okay with
that, so this steve plumbing estimator talk to me, showed him the video of whats happening on the leak of the pipe before my main shut of valve on my property.
Hes saying to fix it is to bring up above the dirt level, or to fix it just as is 1 1/2 feet deep , dig it up and charging me $2456.54 or to break the wall on my property is $4768.00. Wow thats a lot of money with this small leak problem.
Told him that i need to have the approval with my wife first.
I cant afford it or i cant accept the scope of work that he is saying.
so he told me that its okay they understand about looking for some company and ask for a cheaper quotes.
But when he told me that since he just came here and look for the problem which i told them already, he will just gonna charge me for $285 . What a joke!!!!!!
What a rip off, for just a 30 minutes talking and charging me $285? I told him that your office site STEVE plumbing says free estimate and only charging $49.99 for dispatching fee for gasoline also and you charging me $285. So it ended up him putting $49.99. I paid for it then close my garage.

I guess he was guilty so he stayed more than an hour doing some explaining to the system with his laptop taking pictures , stuffs like that. Its all recorded in my Ring camera.
I did the job myself and only spent less than $200.
What my concern is people that doesn't know whats going on when there's something failed or broke inside there house and the dispatcher of STEVE plumbing sent this RIP OFF guy. So sorry for the home owners spending so much money with just a little problem....i hope i can send some pictures or videos i take but some how i cant copy and paste it.

Sambo A.

4/23/2019

Past sunday afternoon wife and I came home and noticed water all over the garage floor. I looked around for source of leak and discovered my Heater tank decided he has had it. I called Steven plumbing and fortunate to had Lyle and his right hand man trouble shot the heater problem. He gave me several options and best way to save me money. Lyle and his righthand man were knowleagble, prompt, professional, and generally nice guys to have as service technicians. I am comfortable knowing my heater will not go bad anytime soon. Their customer service is great also.

Sue A.

12/31/2019

My kitchen sink was clogged and as is always the case, it was a weekend and I had guests arriving soon. Thus I called Steve's Plumbing. This is the 2nd time I used them and have learned my lesson. They show up promptly in their colorful van and proceed to show you a price list asking essentially whether you want the basic, medium or deluxe job. Of course I just wanted my kitchen sink draining and selected the basic which was close to $300. They got the sink cleared but suggested that their work would be guaranteed for just 30 days (I think) and that if it happened again, I would have to pay again. They highly encouraged me to also have the power flush through the pipe to be sure they were cleared. So I did it which brought my bill up to $800 (to clear a clogged pipe!!). In the process of flushing out the pipes, their camera detected that the pipe was crumbling pipes under the foundation. Well that repair is estimated at $4,000. Needless to say I have already gotten another quote for $2,000 and will never use them again!!

Chase M.

3/21/2023

First off I want to give a big Thank you to Shane and Trison for fixing the A/C! We came home from our vacation over the weekend to find our A/C not cooling. we called for emergency call out but on a sunday it wouldn't make sense to come out knowing they wouldn't have the parts so they came out the next day. This alone saved us $100 + dollars! I already had a positive feeling about going with this company. They weren't just trying to make a quick buck. So Shane arrived the next day and a little earlier than planned which was great since he was available earlier they gave us a courtesy call to see if he could come sooner. He was very professional when explaining to us the situation after doing his job walk and visual inspection. Fortunately, our A/C parts were still under warranty but Shane wasn't sure the exact pricing since there was no charge to the parts. So he was able to contact his sales manager and they addressed the issue the next day and I was pleased to hear that there was a chunk of the original price deducted, which was awesome to hear! Shane and Trison arrived the next day first thing in the morning and went straight to work. They arrived around 8am and were done by about 12pm. During that time they removed the evaporator coils and installed the new ones, installed a new filter on the outside unit and did a leak test on the system once finished with the repair. As I asked questions throughout the process, they answered every question and were very knowledgable. I'm very happy with the service I got and would recommend them to anyone! especially when your system is out and you live in Ewa. ( if you are a Seabridge resident call them! we all have the same crappy Rheem system. Rheem has a 10 year warranty on all parts for this model. just call Rheem and give them the serial number and that's it. If you are the original owner of the house then the warranty is valid. If not you might have to argue this matter. Direct air was the company that we used. They told us that Thursday was the earliest they could come, seriously! on a trouble call??!? Not only that they contracted their jobs to another company!) any ways I hope people consider this review and go with Steve's plumbing and A/C. Our A/C is running great! Thanks guys!

Dane G.

10/21/2018

Great experience!!! Brayden Moller was one of the most professional technicians I have ever experienced and I work in a very regulated profession myself. Friendly, presentable, and polite upon meeting him. He appeared to follow all company policy and procedure before, during and after the job. He offered excellent advice and options when dealing with our old pipes. The prices were reasonable and Brayden worked efficiently. He was able to arrive early for our plumbing crises. Brayden left us feeling relieved and happier. We give Steve's and Brayden our highest recommendation.
Dane and Daniela.

Merissa B.

11/18/2020

I was scheduled for a service call between 12 and 3 yesterday. At 2:30, they called to say they couldn't come and we rescheduled for between 7:30 and 8:30 this morning. I was assured this time would work and I made some challenging accommodations to my work schedule, going so far as to completely change the lesson plans I'd prepped for today to assure I'd be available to let in the technician. At 7:45 they called to reschedule again for later in the day.
I explained that we'd talked yesterday about my inability to have someone arrive after 8:30. I was put on hold and then told they still couldn't make it work but I'd be next in line though they couldn't say how long that would be (again, not possible today) or we could reschedule for tomorrow or later, and they'd waive the fee for consultation. I declined because I couldn't change my schedule around and wait AGAIN, risking another no-show.
I understand the challenges associated with scheduling right now, and appreciated the offer and the phone calls rather than full no-shows, but please don't tell me you're coming and then try to reschedule, while I'm waiting, TWICE. Consider the workload and schedule appropriately. Emergencies happen for everyone and one reschedule is understandable. But, this was two days in a row.

Susan A.

11/06/2019 12:00:00 SA

I wish there were 0 stars cause I have never felt so ripped off by a company.I wish we read the yelp reviews first to save us from this rip off scam.We were charged 350. for them to cut a hole in our wall.They didn't fix the problem just told us we need 6000.worth of work.We were told the 350.was for the estimate(WHAT?)That's outrageous.Well we had the original plumber come up to fix it for free and he said the problem is fixed.It took him all but 20 minutes.I asked him if we needed to get a new water heater he was like for what that's not necessary.So we called another plumber and he confirmed the problem is fixed and no new water heater is needed.After reading the yelp reviews I guess the water heater scam is how the make money along with phony work needing to be done.Always get a second opinion and guess what most companies don't even charge you an estimate fee.Lesson learn I will always read yelp reviews before going with any companies.Also I will make BBB and a DCCA complaint because It looks like this has happen to many times.Shame on Steve's Plumbing for ripping off people of their hard earned money!Oh and they also sold us some kind of ohana pkg for 98.00 to get a discount on the money that they're going to rip off from you.What a crafty scam unbelievable!!!

Jay M.

7/20/2021

I called a little past 9am and requested for someone to take a look at my toilet. The handle would not retract back and took forever to flush. It just kept spinning and a couple times looked like it was going to overflow. I initially did not want to replace the entire toilet since it looked ok , and maybe just the internals needed a changing. Matt was sent out - really nice guy. Easy to talk to, friendly, and professional. Originally i was told someone would be over the same day between 12pm-4pm. Just my luck, Matt got to my house a little after 10am. After evaluating the problem I was to succumb into replacing the entire unit. Considering the age of it, they daily use .. I needed to invest in a whole new one to prevent further issues. I'm glad I made the choice and I'm very well pleased with Matt explaining things and answering my questions. He kept his work area clean(considering it was ripping off a 27yr old toilet and putting in a new unit!). Matt took his time, and put in a great quality job. His quote included everything , including parts and labor. It wasn't cheap but it also wasn't expensive. The price paid is superb considering everything was done efficiently and timely from the time I made the phone call. Thank You Matt & Thank You to the person that set up my appointment(sorry i forgot your name!) For future plumbing issues I will definitely be contacting Steve's Plumbing again!

Paul K.

1/21/2019

Top notch plumbing service. The plumber, Shon, checked our leaking toilet and determined it was cracked and needed to be replaced. After agreeing to the total job price upfront, he found the model we wanted, picked up the boxes from the warehouse, installed the toilet and cleaned up in less than 4 hours. I highly recommend Steve's Plumbing and especially plumber Shon.

Gloria S.

4/16/2018

My landlord called to make an appointment with them late Saturday night and they were able to come and help with a leak that was affecting two unit. They really saved our bacon! Frank was the gent who came out to do the service call. He was very professional and kind! He figured out the problem and got the work done in Avery timely manner. I would totally recommend using them as our go to from now on, for any plumbing issues!

Debra S.

1/30/2023

They were responsive, polite, friendly and did a good job installing our hot water heater. We would call them again for our plumbing needs.

Mitchell H.

9/13/2022

I used Steve's for a Complete AC System replacement since my electric bills were getting out of control with my old unit. I can happily say now that I am able to keep my house colder than before and keep my electric bill on a down trend. During the break in period of the new unit the unit lost some refrigerant and Steve sent an on call technician on the weekend to ensure I was satisfied and did everything they could to ensure it. With my AC System I got a free plumbing inspection and was impressed by the plumbers knowledge and insights about getting my home rental ready plumbing wise.

Sharon K.

08/09/2022 12:00:00 SA

Our solar air conditioner stopped running and called Steve's for repair estimate. The technician Chris who came out was very professional and told us that their company doesn't deal with this particular generic brand. He didn't charge us for the visit and even tried calling the manufacture for us to inquire about parts, which Chris said is why they don't work on this brand. Moving forward, the company who warranties our unit went out of business and the general contractor Ponchos, wouldn't even answer our emails and phone calls. On his first visit Chris gave us an estimation to have a new unit installed. After a month of seeking resolution through Ponchos we decided to have another unit stalled through Steve's plumbing. When we called Chris to have them install a new unit, he scheduled installation for the very next week. No problems with inventory, shipping problems etc.. Chris and another technician Derean showed up with such great attitudes and were happy (yeah whose happy to sweat) to be of service the entire time. Derean was patient like Chris and kept saying we want you to be happy. They completed the job with professionalism and were so personable my husband bought them lunch. Aside from their excellent service, I feel confident in our purchase. Our warranties are with reputable companies (Carrier and Steve's) who have been around for years. If you need HVAC services call Steve's ask for Chris and Darean, you won't be disappointed!

Tammy W.

1/20/2018

Late night condo emergency. Lance came and did a great job. Quick and professional. Will use again. Thankyou.

Francis M.

03/04/2022 12:00:00 SA

Nicholas did a great job and was so nice to my mom, we are so happy! now we are Ohana with him and to dedicated to Steve's Plumbing for all our AC and plumbing problem solving.

Thanks bro, and thank you Steve's Plumbing, we will let everyone know who you guys are...aloha!

Jess F.

09/05/2019 12:00:00 SA

I would absolutely recommend Steve's plumbing for your plumbing needs. From dispatch to the technicians the employees were kind and courteous. Audie, Lyle and Ben arrived shortly after calling earlier in the morning on time and prepared to answer all the questions I had. They were very pleasant and explained everything thoroughly.

The pricing was fair and Audie broke all the costs down for me. Most importantly I felt comfortable with their knowledge of the work I requested.

I had a toilet that needed the wax ring repaired and another toilet with a cracked flapper and a few other items I needed repaired. They were not pushy and even understood if there were things I wanted to hold off on. I appreciate honesty and straightforward answers and that is what you get with Steve's plumping. Mahalo Audie, Lyle and especially Ben for your great work!

Chantal R.

1/15/2021

I was very satisfied with Steve's. From the initial call to the follow up call very professional and prompt. The technician Matt was COVID conscious and courteous. Got the job done quick and efficiently. So impressed by overall service received I signed up for their fantastic service plan! Just what was needed someone to call and not get ripped off

Leah S.

10/28/2022

I have used this company on many other issues, so when my split AC unit not cooling properly I called to schedule. On 3/11/22 technician came out and they found a small leak on a connection point on the condenser which was tightened down and they added refrigerant. Paid $909. Never really got cold, but was cooler till June when called again. Technician performed a leak search and found a cracked flare nut which was replaced and again added refrigerant. Then installed leak sealant to prevent and seal existing leaks. Paid $810. A couple of days later not cooling and left 2 messages to have someone call to give me my options and see if they came back out they could actually guarantee me to be fixed. No response ever received. I called several other companies and find out no one will touch AC unit due to the Leak Sealant installed. After further review, I find out that it is not suggested to use leak sealant and now out $1700 and no working AC. Being told to replace entire system. I wish I was explained more prior to adding the sealant, but price difference of $1000 was the deciding factor.

Allan M.

6/15/2021

Steve's plumbing is the best service you could ever ask for when dealing with plumbing issues. My plumber mike was the best repair person for the job. He was on time, straight forward and knew just what to do to fix the job. If you have a problem of any kind in Honolulu HI call and ask for mike. I had a crack in my pipe behind my house and he did a great job so I would recommend Steve's plumbing all day everyday. Thank you mike and thank you Steve's plumbing for everything.

L T.

12/17/2019

Jaren is a great employee of your company! He arrived promptly as expected. He carefully explained the procedures and costs, and he took before and after pictures to show his work. He's very conscientious and left the work areas pristine! Mahalo!

Sheila T.

11/15/2017

Thank you once again to Steve's Plumbing Service!!! Thank you Jan, Courtney and Rachel for all your help!!! You are all so courteous, thoughtful and kind!!!

A big Thank You to Lyle for always being here for us!!! We are so grateful that Lyle and Michael fixed another leaking toilet. As always, they put on their cool booties to protect our floors and carpet. Love it!!! They were so efficient and now our toilet is working fine!! And they also always tidy-up before they leave! So sweet!! Thank you so much, Lyle and Michael!!!

Jenny W.

1/16/2022

My toilet was leaking around the bottom rim on a late Saturday night. Ryan from this business resolved it promptly & courteously. It's so convenient they are available to work until 10:30 pm. The toilet is quieter and I'm sure the wax ring he applied helped... which the last person neglected to place. Thanks Ryan!

Kevin T.

03/10/2021 12:00:00 SA

This is just an update to my earlier review of this company. I was quoted $500 to swap out an old toilet and that's just for the labor cuz I had the new toilet at my house already. When I asked how come so much the tech said they charge per job and not per hour! So if it takes 45min or it takes 4hrs it's the same charge! Lmao if you take 4hrs to swap out a toilet you shouldn't be a plumber. I'm a carpenter by trade and a handyman. I declined their service as $500 is crazy. Oh he quoted $200 to swap out a broken handle on another toilet also.
I watched a couple of YouTube videos and swapped out my own toilet in under an hour!!! What a joke! Make sure you get a few estimates for any job you need done before committing. My suggestion is smaller companies that don't have to pay for expensive tv commercials

D T.

12/06/2021 12:00:00 SA

Ridiculously high estimates. The main estimator almost talked me into a ridiculous amount that ALL the other plumbers shook their heads at. Two of the other plumbers said that Steve's plumbing gives plumbers a bad name.

Christian G.

11/06/2017 12:00:00 SA

Wouldn't know how good this service is because they don't know how to call potential customers back. First time we had a clogged drain problem and they didn't have any available plumbers. Okay cool went with someone else. Second time was yesterday and we had a leak. This was extremely important so I was even willing to pay the out-of-hours fees. They said there was a job from 5-7pm and a plumber should be available after 7pm. No call back at all. A business starts with the moment you speak to the business not just when they get here. I know many people said this business has a lot of happy customers. Too bad I won't be able to experience any of it.

UPDATE: Got a call the same day I posted this and got a call back. They were very apologetic. Also offered some discounts for future service. Glad to see they respond very quickly to reviews on here! Nonetheless we still had our service done from another company (who finished and got the leak solved in less than 30 minutes!) who actually called first thing in the morning. I didn't even remember the name of the company I called or whether I spoke to someone or not since I called so many the night before.

Added an extra star for quick response. Of course I hope to never have to use any plumber in the future...but if I do I will certainly give this company another chance!

Samurai G.

08/11/2022 12:00:00 SA

Get a written estimate, then compare. Got a verbal quote about my shower valves for around 1k. Called another company that did the job door little over $200. Charges would have been 5x more.

Bella H.

8/15/2017

Lance is the most knowledgeable, patient and expert plumber we've ever worked with. He has preformed through leak detection, is great at explaining things to those who don't know much about plumbing, and is incredibly conversational and charming! If you call Steve's, ask for Lance:)

Only thing: wish Steve's reconfirmed with text rather than phone calls since I often don't answer numbers I don't recognize and they have a policy that day-of appointment they only come if you answer the call. Offering a text option would be great!

C W.

3/19/2017

All I can say about this company is expensive and ridiculous. It ruined my all day and I felt like a war when I talked with them. I never want to go through that anymore.

Our water heater timer box has problem. We found this company on website. When we called, they refused to tell us how much it would cost. The tecnician, Frank came over and after checked, he told me I need to pay $58 for service estimate but If I agree to use their service, then the $58 will be waived. The timer box replacement cost $409. However, he asked me to replace the whole thing for $7240--I was shocked! Eventually, we only got timer box replaced, which would be $409.

After the technician, Frank finished the work, I called the company to pay the service but I was told the payment was $546.07 because the tenician added an additional charge on my account. I called the technician, and he said, 'everything is money. After he finished his service, I didn't pay him right away. $137 is the time he waited.' Oh my goodness! I have never heard of this in my whole life. He waited outside of my house for 5 minutes because I was at work and unable to release my credit card information to him at the moment. But as soon as I could I called immediately.

After constantly calls to the company, they agreed to wave the $137 for the ridiculous charge. However, it ruined my whole day and my throat was dry because talking too much with them.

My advice is to clearify how much they will charge before they come over and make sure to tell them --no additional charge for a few minutes resonable waiting.

Good luck!

Momi K.

12/20/2021

This was my first time using them. Never again. In addition to being rescheduled at the last minute and giving customer service the same instructions four times, they quoted 10 times the normal fee for the job. I work with a lot of vendors and there's some really good plumbers out there, but this was an emergency and I thought the company would be good. After sharing my experience with family and friends, 100% of them said they had the sane experience.

B H.

11/09/2018 12:00:00 SA

I requested a quote using the Yelp app. I answered all the questions and added what I thought needed to be done. I attached pictures.

I received a response that they wanted to come to my house to give me a quote. I asked if there would be a charge. They said it would cost $39.95.

I said no thank you.

John W.

6/21/2022

Nick immediately came to our house even though I called on a holiday, expertly diagnosed our central AC problem and sent crew members Braxton & Ryan to fix it. They knocked it out of the park with seamless teamwork while repairing the fault components inside & out, upstairs and downstairs. The system has never run better! Thanks so much for your commitment to customer satisfaction and getting the job done right.

Greg L.

01/09/2023 12:00:00 SA

Rob was great! Knowledgeable, friendly and professional! Gave a fair assessment of the leak issue and quick to respond! Will use service again and recommend.

Jane K.

9/25/2020

I've had a recurring problem with my kitchen drain and on occasion, my bathroom drains. Tried using those foamy drain cleaners which appeared to clear the drains and then slow down again after a couple of months.
Friends of mine who live in Makakilo townhouse had a major plumbing leak and had to have their underground water lines replaced at their own expense. They used Steve's Plumbing and because of their recommendation, I decided to use Steve's Plumbing. I'm glad I did!
They are top notch professionals, both the office staff as well as their technicians. The office staff not only schedules the appointments, offers an earlier appointment if one is available, and keeps you informed of the technician's arrival time.
Bryan Lara was very courteous, communicated well and very highly skilled. After discovering my problem, he provided me with a service estimate. Although a bit pricey, the service provided was well worth the cost. Unlike other plumbers, Steve's technicians carry high tech equipment with them and are well stocked with parts to complete the job in a timely manner. All my drains are clear. Bryan also replaced my kitchen drain pipes and installed a new drain basket assembly (the old one was OLD and looked WORN).
In addition to recommendations from friends, I always read service reviews, the good and the bad, before hiring anyone. The big question, would I use them again? Absolutely YES!
Jane K.

Gerald W.

08/09/2023 12:00:00 SA

Called Tuesday evening (about 6:30) as I noticed bathtub was not draining and the toilet started gurgling. I never saw this situation before, so I knew right away that something was wrong. My wife also noticed that our second bath and toilet was having problems too.

Maka was here within 20 minutes and quickly checked out the clean out in the garage and determined that there was a grease clog.

It was discovered that we had a belly in our sewer too.
Maka was very courteous, knowledgeable, pleasant, and his van was very clean. And he was very understanding of our special needs son.

Both Maka and Harry returned the next day to prepare the estimate for repairing the belly.

We are happy and satisfied customers with Steves Plumbing!
Gerald and Donna W.

Lena V.

06/04/2020 12:00:00 SA

Our unit required plumbing shut off valve replacements that were initially installed in the 70's. We travel often and wanted peace of mind of no unexpected water leaks.
We chose Steve's Plumbing and we're impressed from first contact with Courtney who took our call and set us up with an initial service appointment.
Technicians Ben and Matt were sent to evaluate, estimate and complete the work.
We were most pleased with the professionalism and efficiency of Team Steve.
Would we call them again???
Without hesitation!!!
Much mahalo!

Jay V.

11/30/2019

Had a toilet leak in between my bowl and tank. Called and within 1 hour had someone stop by. An hour later the toilet was repaired! Definitely satisfied with the service.

Jessica S.

06/03/2017 12:00:00 SA

Dining room was flooding from a broken faucet while my sister was home alone. So relieved that they were able to send someone over asap. Tony T gave good professional advice and was able to stop the leak immediately. Would definitely recommend them to any of my friends.

Sweet L.

11/08/2016 12:00:00 SA

The guys from Steves plumbing awesome. Jack is a great plumber an I would use them and recommend them for any plumbing service. A plus services.

Janelle L.

03/12/2022 12:00:00 SA

In July of 2021 my parents bought a water heater from Steve's Plumming and they installed it. They paid $2100. The heater had a 6mo warranty. Feb 26, 2022 the heater stopped working. Steve's Plumming was called because it made sense to call the company who sold them the water heater. They came to the house Feb 28,2022 my parents were charged $200 for diagnostics and services. 1 March the heater went out again. I called the company concerned that my parents would be paying more money. I also stated that water heaters should last longer. The company came back 3 March and said they couldn't fix it, but offered replacement of the heater, installation and a 12 mo warranty for almost $1700. I was livid. I found my parents another heater, installation, haul out and 12 mo warranty for a cheaper price. The person who installed the new water heater just happens to work for the company that manufactured the water heater bought from Steve's Plumming and questioned where the manufacturer placard was with instructions to contact manufacturer in case the water heater malfunctioned outside of warranty. Apparently the placard was removed. Another thing he mentioned was that particular water heater was manufactured in 2002. This particular water heater was supposed to last for 5 years! I was up hauled to hear the Steve's Plumming sold my parents a 19 year old water heater for $2100 then tell them that they needed to buy another one 7 months later for $1700! The gentleman who installed the new water heater was thorough with showing my parents the manufacturer placard with instructions if the new water heater malfunctioned outside of warranty. My parents are retired and on a fix income. This gives the impression that this company was trying to take advantage of them! I absolutely DO NOT recommend purchasing a water heater from Steve's Plumming. If you're not careful, they will sell you a heater that has been sitting in their warehouse for years that the techs do not know how to fix, but offer to sell you another water heater for almost the same price as the initial water heater. This is bad business!

Pat R.

05/10/2018 12:00:00 SA

Called Steves plumbing to help me with my out door drain that got clogged and they were able to come out within an hour of me calling them. The sales rep Scott matched me up with their superstar technician Ken and they were nothing but professional, kind, and gave me a multitude of paymnet options which made the process very smooth.

Thanks again guys !

O Z.

1/13/2022

Called them for an emergency plumbing fix towards the later part of the day. Didn't matter that the day was almost done, they dispatched a plumber to the rescue. Phone rep was understanding, empathetic, and really professional. Same with the plumber who came over. Plumber was thorough in explaining the fix and offered different options. The work done was great. I Loved how they call to follow up the next day. The big take-away I got by hiring these guys is that they are professionals and accountable. Customer service at every interaction was GRADE A! Highly recommend

Kurt B.

7/19/2022

I was overseas for work and of course our toilet springs a leak while I'm away. A cracked tank according to Steve's plumbing. The only one at home at the time of repair was my elderly father. Since there was a time difference where I was I told my dad to just get a quote to install a new toilet. My intent was to buy a new one from Lowes or Home Depot when I got back. The next day I find out the plumber from Steve's Plumbing talked my elderly dad into paying $2,100 to install a standard toilet! Crazy! I've since gotten multiple quotes that average $500 for the labor to install a new toilet. I've left a message here on Yelp and a voicemail with no response. I'm not sure if the plumbers work on commission but I think they totally take advantage of the elderly. Beware.

Ethel C.

08/10/2017 12:00:00 SA

Lyle and Ricky were a great team. So informative and friendly. By the end of their job I knew what the problem was, the causes and different options for solutions. Thanks Steve's Plumbing... I'll always be calling you for plumbing needs

Rose K.

8/18/2018

Made an appointment with Steve's for Thursday only to have them call me 30 minutes before the appointed time to say their technician had encountered an emergency and the appointment would need to be rescheduled for today. Now, just received another phone call, again 30 minutes before, again another emergency and another request to re-schedule.

After reading other reviews, appears this is a common practice. Think I'll try Waialae Plumbing instead!

Chris T.

5/16/2017

Tony is awesome he explained to us what had to be done and he executed it he also has excellent Customer service really cool guy and explained to detail how to maintain the new water heater I recommend Tony to anyone who calls steves plumbing...

Jennifer E.

05/06/2019 12:00:00 SA

It was a gloomy Saturday afternoon in Hawaii and needless to say it can get quite humid. After taking a shower in our upstairs bathroom, I noticed a smell coming from the pantry where our water heater resided. The hot water was still working, but sad to say our water heater was at its last breath. We called Steve's Plumbing Service early Sunday morning, in hopes they'd be available the same day.

Office Experience: Whoever answered our call that morning was professional and was able to answer the questions and concerns that we had. We asked if a technician would be able to come to our house on such short notice and to our surprise, someone was available! The estimated time of arrival was between 1200-1500. It's not as early as we would've liked, but it still gave us time to get some morning errands done.

Technician: Okay...before I go on, let's be real here. Things don't always go according to your plans and it goes the same for service types of businesses. Brayden showed up 1600, and yes, their office did call us to let us know he was running behind schedule.

The Heater: Brayden told us our water heater was from 1982. WHAT?!?! LOL. I was cracking up at the year and amazed at how long it lasted. He recommended their silver package. This package included the removal of our leaky, rusted ancient beast and installation of a new water heater, an expansion tank, supply lines, and an insolation valve.

Price: I won't post the cost of the package, but it is the reason why I did not give Steve's Plumbing Service 5 stars.

Despite the price, I would call Steve's Plumbing Service again. It is their quality of service that I enjoyed that would bring me back.

Mark K.

03/05/2021 12:00:00 SA

I am updating my last review because of the customer service. Courtney was sincerely great to deal with and helped resolve a problem.

Tasha S.

8/21/2019

They were punctual with their appointment time. The guys were friendly. Very Quick and efficient. They worked very professional enabling them to maintain the overflow of waste in one area. I would highly recommend them for all your plumbing needs. Five star!

Lana H.

8/26/2023

I belong to social media Next Door where home owners communicate/ report happenings within the neighborhood and came across this.........people beware of this company ripping people off!!! Just spreading awareness!!! When I think of this kind of prices of ripping people off I think of the Kapuna's out there.....this company is the reason I have my mom let me know when things are broken or needs to be fixed. My Dad was a plumber....and this company is way over pricing taking advantage of people!!! Highly recommend price quotes from anyone doing business before proceeding the job.

Brad H.

03/08/2022 12:00:00 SA

I did not use this company gladly! First they required a trip charge to come get my Business,NOPE that's not happening when they are not even competitive on pricing. Second they push a service plan to you that they say will save you money. So I have to pay a lot of money to supposedly save money-does not make sense. This company has the worst business plan I have ever seen in my years on this earth. I say to Steves cut back on the terribly made commercials and cut back on your overhead. DO NOT CALL THIS COMPANY. THERE ARE MANY OTHER QUALIFIED PLUMBERS.

Chase I.

06/12/2023 12:00:00 SA

Do not use this company. Workers broke off a camera head in our sewer line that caused a secondary clog. Was never made aware of the broken equipment left behind in the main sewer line. A second company discovered the camera in our pipe and flushed it out.

Leila K.

04/03/2017 12:00:00 SA

Lyle and Tony did an awesome job repairing our disposal. We looked around for a good and reliable plumber and they got the job done! Will definitely recommend them to a friend :)

Wanda K.

11/14/2022

My kitchen sink clogged. I called on Sunday and was willing to wait until a week day, to avoid an extra weekend fee. I was told that they work 7 days a week, there's no extra charge, and someone was already scheduled to be in my area that day.
There is an inspection fee, which would be waived if I used their company for my issues. They also confirmed that I could use a discount I found on the Oahu telephone books!

I received text and email updates prior to the technician's arrival, which was within the given time frame.

Mike Ehlen is the Master Technician who came to help me. He was professional, friendly, efficient, and tidy. He inspected all my plumbing, inside and outside my home, including my water heater, and provided so much information and many recommendations for future upgrades and maintenance.

I took his advice an had him upgrade several metal pipes, which he accomplished in less than 10 minutes.

No hourly charge, no pressure to make purchases or pay for services that I or a friend could help me do, like replace a drippy faucet or do maintenance on my water heater.

What a great experience! Very reasonable and up front charges, and I've already recommended Mike Ehlen and Steve's Plumbing to my family and friends!

M L.

9/26/2018

Great experience getting a leaking shower fixed by Steve's Plumbing Service, from beginning to end. Appointment scheduling over the phone was quick and easy and I was able to get an appointment that worked with my schedule. They called me a few times to offer earlier time slots when technicians became available earlier than expected, and I was able to take advantage of one of those opportunities. Ben Carvalho was amazing. He arrived early, was super friendly and polite, explained everything he was doing, and was quick getting everything completed. I definitely recommend to any of my friends/coworkers that they reach out to Steve's Plumbing Service for any issues they might have. Two thumbs all the way up. Thanks!

Allen Y.

1/24/2020

01/24//2020 I called today about 2:30 PM and got put on hold, and then when she got to me, I told her my problem, and then she put me on hold again, and then came back to me, saying that they can come out today between 3 and 5 PM. Because there was NO technician in my area today, they were going to charge me a 50.00 Dispatch FEE and then when they come,, they will tell me what the cost is going to be after they evaluate the situation and the 50.00 fee will be included in the situation fee. Or they can come monday, and the 50.00 dispatch fee will be waived, because they will be a technician in the area. What kind of Dispatch fee is this? Why would it cost them 50.00 to call them on their cell phone, or truck radio, to let them know they have another job at a certain place. DO NOT call these guys, they will make up a fee to charge you, and then charge you a situation fee for the job. YOU GUYS WILL NEVER GAIN MY TRUST, and business, YOU ARE Crooks!!!

K K.

3/26/2020

Superior service! I'm having my home remodeled currently, with multiple contractors. Of all the businesses that I've come across, Steve's has made it a point to provide, great follow-up communication, timeliness, and professionalism. They've fixed several leak issues, re-lined the plumbing, and performed video services for the pipes.
Great job!
James

Mark B.

5/19/2023

He didn't respond to a week of texts. We paid him thousands of dollars and noise from the water from the faucets he installed, he told me I just have to live with it. Not a fan, I hired Donavan.

Burt M.

8/16/2016

Thank you and Mahalo to Deven and Matt for getting the toilet problem resolved. An additional Mahalo to Stuart for getting the bathroom basin drain/vent problem fixed up as well. This was Stuarts 2nd time working on our property (different units) and both installations he was involved with were done professionally and without incident. Seriously, If you're considering working with Steve's plumbing definitely ask for Stuart and if he's not available ask for Matt. (I'd say ask for Deven too but he's not normally on Oahu). Stand up, solid, and honest professionals.

It wasn't without a snag though... I gotta say this review probably wouldn't have been anywhere near as good if not for these specific people from Steve's Plumbing.

What started out as a emergency Toilet problem (wouldn't stop running) and a take a look at the clogged bathroom basin started to spiral out of control until Rachael, Deven and the Oahu Manager (sorry i forgot your name) got involved. I gotta say I wasn't very pleased with how the initial efforts went, and the plumber that showed up with an apprentice just seemed like he was trying to 'milk the job' for more and more money. To include working on the kitchen sink which wasn't a problem, and was not what we called to have fixed. Odd how the work we asked for to be done seemed to be the last thing on the list of the initial plumber's priorities.

The management team at Steve's Plumbing showed that they understand how to work with customer complaints and should be commended for their willingness to listen to the customer that felt he/she was being taken advantage of.

I think overall Steve's Plumbing has been a good resource and most of their people are reliable, honest, and respectful and I believe that every once in a while you run into the bad apple. As I've put up here, I'm a fan. I believe that the professionals at Steve's plumbing are well meaning and always looking out for their customers best interest, there just seems to always be a few not so great in every organization.

Alan S.

8/22/2023

BEWARE OF THIS COMPANY. Levi especially! Months ago there was a leak in an underground water pipe leading to my house. First it started as a $2000 inspection that led to Levi not being able to find the origin of the leak, so what did he offer me.... REPLACE THE ENTIRE LINE. I was billed $25,000 later and he left severe damage my roadway and yard .

Yesterday I called Steve's back to inspect my central a/c that was no longer blowing cold air. Levi offered an $8000 solution that he said wasn't a guarantee to fix my problem. So what does he offer me? An $18,000 replacement of the ENTIRE CENTRAL UNIT. My house is not even 6 years old! I learned my lesson this time and called for a second opinion.

I call upon another electrician that came in and first criticized that Steve's Plumbing recommends brands that are CHEAP that are designed to BREAK. Discovered that my central a/c only needed a capacitor. That part only costs $20. One hour later, my unit was fixed.... good as new.

DO NOT TRUST THIS COMPANY, DEFINITELY DO NOT TRUST LEVI. THEY ARE SCAM ARTISTS PREYING UPON THOSE THAT ARE NOT TECH SAVY. PLEASE BE SMART ENOUGH TO SHOP AROUND AND DO NoT FALL FOR THEIR SHADY BUSINESSES PRACTICES THAT COERCE YOU INTO SPENDING THE MOST AMOUNT OF MONEY POSSIBLE. AND IF THIS WASN'T A SCAM, LEVI IS NOT QUALIFIED TO BE GOING NEAR ANY WATER LINES OR AIR CONDITIONING UNITS. CLEARLY HE DOES NOT KNOW WHAT HE HIS DOING.

Karl W.

1/31/2019

I should have went with another Plumber, period. Steve's plumbing is an absolute rip off. Don't be fooled by all the coupons and discounts they try to give you. They quoted me super high, then went down a bunch and I found after further research that I could have gone with another plumber that charged an hourly rate.

The job was great (hopefully), but in terms of honesty and affordability, this is not the place to go.

Jackie Q.

5/28/2021

Brayden was very knowledgeable and I highly recommend this plumbing company. Thank you Brayden for your excellent customer service and unclogging our kitchen sink to our apartment. Thank you

Trillian F.

9/16/2017

okay so you want a real plumbing technician or a con artist magician? Frank is the bomb! Will educate you about your plumb! Love this company for hiring and sharing his expertise!

rich n.

8/30/2023

To all consumers

Steve's is just expensive but to be fair can do the job

Beware
It's $500 an hour
About $60 to come to diagnose which consumer pays

They don't charge by the hour
They charge by the job

That $89 on the website , read the small print on the bottom
Unreasonable

No need go law school. Be a plumber . Either way u deal with dodo . Lol
Thx for reading

Nathan S.

5/15/2018

Asked for a pretty simple electric water heater install. Was told they didn't have anything available day of, book a appointment for the next day between 3:00-5:00pm. On the day of the appointment, I got a call at 3:30pm saying they could not come out and would have to reschedule for next day at 8:00am after I already took the afternoon off work, I said that wouldn't work, then they said we can still come today after 5:00pm but the flat fee will double to $89.99.

Jay M.

1/25/2017

Lance the technician was great. He wore booties around the house to protect my carpets. He wasn't pushy at all and was very knowledgeable. He provided me with options.

Mika B.

02/09/2023 12:00:00 SA

After I posted my review, a representative from Steve's Plumbing reached out and agreed to refund my last (and smaller) charge of $341, which I felt was the VERY LEAST they could do. (They also asked me to delete or change my review.) I still would not use their services again. It was so stressful and a very unpleasant experience. I still feel like I got scammed.

(Previous review, posted 2/1/23)

I recently used Steve's Plumbing services on Dec 19th, 2022 initially to check a cast iron flange in my apartments only bathroom. The technician advised that the flange was fine but that my toilet was running. He advised on replacing the fill valve. I noticed my toilet still running after his visit so I scheduled a return visit to fix the issue. He said he wasn't sure what was causing it, the gasket didn't have any bubbles but replaced it anyways. As soon as he left my toilet was running constantly, every 5 minutes. At this point I had paid him $950 ($609.36 for the fill valve on the first visit and $341.59 for the gasket on the second visit). I called to voice my concerns and an office manager called me back offering $100 back, but I had to repeatedly explain to her that the initial issue has not been resolved. It was a complete nightmare to have to have someone come multiple times to fix a simple issue and have spent almost $1000.00 and it not be fixed. The third visit they sent another technician who properly installed the gasket. Its been about 2 weeks since the third visit and my toilet has made that running noise a few times since then. I have reached out to Steve's for a refund of the last charge since the technician assured me the initial quote would solve the problem, but have yet to hear back from them. As a new, first time homeowner this was a horrible experience. $950 to replace a fill valve and a gasket..I can't help feeling like I got scammed.

Jo L.

7/27/2022

***Update: just had another company come take a look and they will have my system up and running for well under 1k when Steve's wanted to replace my whole system or charge me 600$ per pound of freon. Absolute SCAM ARTISTS! 1000% reporting this to BBB. Unethical and just down right WRONG! If you're reading this, do yourself a favor and call literally ANYONE but them!
What a unprofessional mess! Called them for their 99$ tuneup special. Guy comes out, looks around, then gives a quote for 600+ dollars without DOING anything! They get back in touch with us and agree that their ad is misleading, and said they would send someone else out asap to make it right. They did so, then magically our unit breaks completely the very next day! Coincidence? Highly doubt it!
They come out again and the tech stands in front of our OPEN window talking down about us! He said we are getting a bunch of stuff free because they called in to bi*** about service. So completely unprofessional and rude! The tech later tried to deny it but changed his story to I was talking about someone else when we let him know we had it recorded! He finished whatever it was that he did (not sure he did anything but talk bad about us!) and said our Freon was out and it would be 100-200 per pound to fill. Comes back after to speaking on the phone with someone and says it will be 600 per pound and at that rate I can get you into a new unit for around the same price. Absolutely ridiculous! Something isn't right here and I will NEVER use this slimy business again! I'm having someone else come look and reporting this to the BBB. No one should have to go through this. Sad that they probably get away with this because people become desperate in the heat!

Martin H.

12/15/2020

Don't call Steves Plumbing Service if you live on the Big Island. I called today (12/13) for service and they told me nobody could come out until the end of January. For a business that prides itself on prompt service, this is hardly prompt. Call another plumber. Also, called multiple times; left messages, texted all with no response. Unacceptable!

Rick M.

8/31/2020

I'm really dissatisfied. First, it is ridiculous HOW MUCH Steve's plumbing charges for service. Second, HOW THEY QUOTE you should be illegal.

I had a tenant who had a leaking stop valve by the toilet - a $10 part at the hardware store. I knew what the problem was because old stop valves often fail and, it is clear as day what the issue is when it goes, it's either a leaking hose, toilet hardware, or the stop valve itself. If there is no leaking water on the hose or below the tank and above the valve, it is the stop valve - an assessment that can be done easily over the phone. Which I did. However, despite informing the scheduling person that I knew exactly what the problem was, and what needed to be replaced, they insisted that I pay for an assessment by one of their techs - a charge of $39.95. I told them over the phone that I knew it needed a new stop valve and asked how much that would cost. The office agent told me they couldn't quote me anything because they aren't given that information and that it is the tech's job to tell what the price is after the assessment.

Right here, I should have hung up the phone and contacted a different plumber. But I'm a dummy and I figured $40 to look at it isn't so bad.

Then, for the installation of the $10.00 stop valve, a job that takes no longer then 45 minutes for even a novice to do, they charged me a whopping $304.00.

So after the assessment and and after taxes the total charge was $360.16. Worse yet, I misheard the tech over the phone and thought the charge was 316. Because 316 sounds a lot like 360. But the difference of 50 bucks is pretty huge when you're already paying waaay too much for the job (360 is waaaay to much for a single stop valve - I have other rental properties and have paid a plumber $75 for a single stop valve replacement).

The only reason I'm not giving one star is that it appears the stop valve was correctly installed by the tech and I harbor no ill will for techs who have to work during covid because that sucks, however $360 for a $75 job is a laughable joke. And unfortunately, the joke was on me.

I personally think it's an abusive and illegal pricing tactic to refuse to quote a specific job price until AFTER they have charged you $40 bucks for a visit and AFTER they have a tech at your place. Obviously, by the time you realize that they are charging a RIDICULOUSLY EXPENSIVE amount for the service, they already took you for $40.00 and wasted your time scheduling to have them come out. If you say no for the rest of the job, you will just lose your $40 and have to waste even more time sending another plumber out. It's a crooked and anti-consumer pricing scheme and, worse yet - it's intentional since the office refused to give me a quote for the stop valve. As, I would have most definitely scoffed and contacted another plumber immediately if they said it would be $360.16.

So, since Steve's won't tell you how much it costs over the phone, unless you pay them $40.00, here it is: A new stop valve from Steve's will set you back $360.16; you should probably call another plumber. I just saved you $40.00.

Gerry A.

6/20/2023

Plumber came out for faucet leak. After troubleshooting problem to leaky faucet he quoted $650 to replace faucet. I said no. Plumber left with obvious dripping valve for homeowner to deal with. Friend came by next day and replaced faucet for $70 in parts and tightened loose shutoff valve. Everything done in less than an hour. This company preys on vulnerable people needing repairs and quotes crazy insane high prices. Shameful

Bee K.

12/15/2016

Best plumbing service on the Island! I called Steve's plumbing regarding a leak from the bath tub faucet and they sent Frank to repair it. Frank was able to fix both of my bath tub faucet quickly. He was very professional and knowledgable. The price was reasonable. I highly recommend Steve's plumbing! Trust worthy, fast and reliable company!

Raigry S.

02/07/2021 12:00:00 SA

I had issues with my sprinkler system and they were great! thorough breakdown of costs up front; Everything was done quickly; the plumber even returned on another day at no cost when I had concerns about one of the sprinkler station. Would definitely recommend !

Sara D.

10/04/2018 12:00:00 SA

We had a septic inspection on the North Shore and the technician and staff were amazing! They responded quickly, had an appointment scheduled fast, the technician was very professional and prompt and the admin staff were super helpful. Thank you!

Paul C.

02/05/2017 12:00:00 SA

Awesome customer service! Called them and had an appointment the very next day. Lyle and Christian were both friendly and professional in unclogging my Mom's kitchen sink. They explained everything and cleaned up very nicely after they left. The office staff was also on top of it making sure that I was completely satisfied. Highly recommended for quick and professional plumbing services!

Vernon B.

12/02/2019 12:00:00 SA

It was an emergency and I needed help locating the leak that was destroying my wall and carpet. I called Steve's Plumbing and was told they would be able to send a technician same day (in the afternoon). About a half hour later after I first called, Crystal from dispatch called me back and said they had a technician on the way, sooner than expected (in the morning)! Shortly after, Alex and Jermaine show up ready to go. Fast, friendly, and knowledgable...they saved the day. Thanks to Alex, Jermaine, and Crystal for the excellent same day service!

Iris C.

3/14/2018

I was referred by a friend who said they were reliable and did good work. I didn't realize it cost $89.95 just for the call, before any work is done. They should tell you that on the website. I might have called someone else for my plumbing emergency.

Gail P.

10/13/2020

This company is a total rip off. They rake you over the coals with their jacked up pricing and then try and negotiate when you don't like what they are quoting. They wanted to charge me $1,184 to change a kitchen faucet. I told them to leave and my friend who is a licensed, bonded and insured plumber did the entire job for $300. Please think twice about using this company. They are unethical in my opinion. Steve's Plumbing, charging jacked up prices since 1986!!!!! Consider yourself forewarned......

Rachel W.

5/13/2017

Tony came right on time and fixed my clogged tub and sinks in less than an hour. Quick, clean and friendly service! Highly recommend

Shayna S.

11/21/2022

On the homepage of the website it promises same day service I am not sure why any company would make this claim. It was certainly not true for me. After making and appointment a few days out, they called me saying they would have to reschedule the following week, this is tough because not only was i weeks without hot water, I had taken time off from work to accomodate the plumbers schedule. The following week they pulled the same thing, at the time the plumber was supposed to show they call again saying it will be another week. This was more time I had taken off work and been stood up. Quite frustrating.

Leilani O.

09/06/2019 12:00:00 SA

We are renovating an old bathroom & needed professional help. The service was perfect, from Courtney's pleasant conversation to schedule service, & Chris letting us know that Lyle & Audie were on their way. I received an e-mail with Lyle's photo so that we knew who was coming. They looked at our bathroom pipes & valves & worked up an estimate. Ben Shroeder ,an experienced plumbing installer then took over. He had to go to 3 stores to get the parts he needed & then worked tirelessly until the job was completed. Thank you!

Derek U.

11/09/2018 12:00:00 SA

Not used to this kind of service from a plumber.

From beginning to end, Steve's Plumbing was professional & very customer service oriented. Shon was thorough & quick. The office receptionist was very courteous & called to tell me that Shon was on his way to my apartment. They even send a picture & profile of plumber by email!

Shon replaced my 2 bathroom water isolation valves & 2 toilets. They're an official distributor of Toto toilets, so that part was a bit expensive. But terrific job & very fast. Will definitely use again. Thanks Shon!

R A.

8/14/2019

They are willing to take on the hard jobs. 70 year old house with original plumbing.. Many plumbers passed on jobs, some showed up and then never came back, some just said not interested.

Steve's Plumbing is not the cheapest but the are very professional the call before showing up in morning and show up on time. They stick to their estimate even when a 2 day job took 4, and a3 day job ended up taking almost 5. No fault of theirs just the nature of working on a very old house. C.T, the tech. Was excellent explained what was going on as unexpected issues arose. They cleaned up every night and made sure we had water service each night.

Michael S.

6/24/2019

This is the best service from a plumber that I have ever had
Alex Amina was awesome
I would request for him anytime I have a problem
He explained my problem and cleaned out my toilet
Then explained why it happened and what to do so it does not happen again
Thank you

Misty O.

08/03/2023 12:00:00 SA

I do not live on the Island, so was at the mercy of Google when finding a plumber to fix one of my condos. i called Steves and they were able to come out that day. They told me that it was not a long term fix, but could fix my leaky shower until we came over to fix it ourselves. i was ecstatic even though i still had to pay $1000.00 for them to replace some gaskets and handles. ( maybe an hour or two of labor and the parts only cost at most $50-100.00 ( i think im in the wrong line of work ). but we paid it and thought it was fixed. Then we had guests come in and state that is was leaking, so we called Steves back to come back and take a look. The same guy comes out and informs us that when the handles are turned, its cutting through the gaskets so he said he replaced the same thing again with new ones. After this visit, no one else had been in the unit then Our cleaner went in a couple of days later to clean up after the repair and said that the shower was leaking and it was even worse than the first time he went in to fix it. so they send him back out and at this time is telling us the valve needs to be replaced and is charging us an additional $2300.00. not even mentioning that they would take off the $1000.00 that they just charged us. So we called back and they sent yet another subbed out plumber that let us know that they had to put a shut off valve in because the leak was so bad but still would not offer to fix this problem that to me they caused. By going back in 3 times THEY messed up the valve even worse. you do not tell someone you can fix the problem if you cannot, and if you do say it would fix the problem until you can change it out, then if something happens, you make sure you make it right, I will never recommend this company. They are not concerned with doing a good job, charge outrageous prices and DO NOT stand behind their guarantee.

Alex R.

4/23/2023

We hired Steve's Plumbing to fix a leak between our water meter and shut off valve in early February. They replaced 4 to 5 feet of PVC pipe with copper pipes and replaced our shut off valve.

Everyone at Steve's Plumbing was always very nice and professional.

The reason for the 1 star:
- They are very expensive. Maybe 4 to 5 times the price of another plumber.
- The section of copper pipe that they installed began leaking 2 months after the work was done.
- They don't have a warranty or guarantee their very expensive work.
- I ended up having to hire another company to come in and fix their work.

Roxy W.

11/23/2017

I was disappointed that I got a phone call that my service technician assigned to me was not able to make it to my appointment. I appreciated the 24 hour notice but I was still disappointed that there wasn't more staff/plumbers that could take my appointment and I scheduled this appointment four days prior to the appointment.
I decided to use another company that was able to see me on my original appointment with Steve's Plumbing.
I give three stars for good customer service. Scheduling an appointment with the receptionist was easy and the staff was apologetic when they called about my appointment and tried to reschedule my appointment.

Matthew H.

4/16/2016

I needed a plumber to correct the problem that I created for myself earlier this week and Steve's Plumbing did exactly that. I have nothing bad to say about this company. The administration staff was courteous. The plumber Mr. Frank, was punctual, professional, and very respectful. For example, Frank laid down clean rugs outside my front door and in my bathroom as to not track in any dirt and to minimize the mess in my bathroom. I would not hesitate to contact Steve's Plumbing again for my plumbing needs, and I would recommend them to anyone that I know for their services.

Jimmy W.

02/08/2018 12:00:00 SA

Excellent service from start to finish! They have great pre-appointment emails and phone calls as well as post-appointment follow up to make sure everything was satisfactory. I had an external sewer pipe issue and my plumber Frank was professional and very informative and helpful when it came to figuring out exactly what I needed to get the problem fixed without spending more than I needed to. Highly recommend!

Chad K.

04/09/2019 12:00:00 SA

I highly recommend you shop around. We called Steve's Plumbing to fix a leaking faucet and catchment system. The total charge was near $700, including their $157 fee to show up. I wish I knew before hand that they would have charged us that much. $700 for parts that cost less than $60 is completely ridiculous.

Brandon K.

3/20/2016

They were the only business that answered my call on Sunday morning. Stuart showed up in less than an hour and clearly explained the different options of service. I was also surprised to see a red carpet and shoe booties that he had set at the front door to assure he didn't track anything in. He completed the job in about an hour so I could continue the rest of my day. I highly recommend Steve's plumbing service A++++

Amanda G.

9/19/2017

I had an issue with our guest bathroom toilet not flushing or flowing and was able to get an appointment within a couple of days, (as it wasn't an emergency). The day of they had scheduled me between 3 and 5pm but called at 10:40am to say the tech was in the area if I wanted him to stop by early. This actually worked better for me so in 10 minutes Christian was on my doorstep and less than an hour after that phone call my toilet was fixed and flowing perfectly! I can't recommend them enough, fast, efficient, very professional and polite.

Raynette S.

4/21/2017

Awesome service from start to end! Our tub has been clogged off and on for months not knowing we were making it worse with Drano & Liquid Plumber! So I finally came to my senses and called Steve's Plumbing. I spoke with Crystal & Courtney who were so kind and patient. They took the time to listen & made accommodations for a technician to come out that same day. Courtney gave me a 3 hour window of when the tech would be arriving, called me back to let me know he's on his way, sent me a confirmation email letting me know who the technician was along with his picture and a brief bio on him. I thought that was awesome! Tony was the tech who was very professional yet friendly and answered all of my questions without any hesitation. He was quick & efficient in unclogging the tub!! What a relief! I will recommend this company to family & friends without a doubt!!! Thank you for the outstanding Ohana experience!!!

Paul T.

02/09/2023 12:00:00 SA

Awesome crew led by Kevin at Steve's have been on our property replacing all the exterior and interior plumbing in our complex. Over the last 2 months and still going as it is a big job. Not only has the work itself been top notch, but the guys on the team have been even more awesome human beings!! Friendliest guys, getting to know all of us by name, giving love to our pets, even giving us kokua with small plumbing issues while here on the property!!! Super courteous, very conscientious about cleaning up after their day is done. Knowledgeable about every aspect of the job at hand, and ready to answer any questions we have. Keeping us in the loop with amazing communication!! Always double checking to make sure they are not dirtying our floors, conscious about putting anything back they needed to move, etc. All around, the best company ever!! If you want the BEST PLUMBING COMPANY ON THE ISLAND, call Steve's!!

Shar G.

8/30/2018

Best experience ever!!! Lyle was very knowledgeable and shared many suggestions that would lower my cost! Explained everything so I could understand the process of what needed to be done! Outstanding customer service, I can't emphasize this enough!! We will definitely call Steve's Plumbing for future services!

Terry T.

04/02/2016 12:00:00 SA

For couple months, my shower faucet was dripping hot water so I decided to call Steve's plumbing. I was impressed with their video, and yes they do roll out the red carpet upon entering your home. I did an online request and the woman called me within 15 minutes to schedule an appt. I asked about weekends and she put me down for 8:30am on saturday. This company informed me via email and phone call that my technician is on the way.

Big, shiny green yellow truck pulls in at about 8am and I met my technician Frank Salidivar. First, he was couple years older than me so that was a positive. He told me his background and I knew right away that he was the man for the job!! Highly overqualified you could say!!!

Frank was a true professional; always looked me in the eyes and discussed what he was going to do along with a free estimate. Frank makes you feel comfortable and is always willing to answer any questions. He allowed me to be his assistant and we continued talking about the what and whys regarding plumbing. He changed the valve and stem and of course, NO DRIPPING!! Never a doubt in my mind that the work would be done quickly and correctly!!!

I would greatly recommend Steve's Plumbing and ask for Frank S. You won't be disappointed!!

Kirsten R.

5/22/2019

From making the appointment to getting the work done was just about seamless! I called to schedule an appointment and the representative waived my dispatch fee of $39.99 because I had let her know that it was on the yelp or website saying there was such a fee. From here she was able to give me a reasonable appointment date and time.

Upon their arrival they literally roll out the red carpet! Our technician, Shon was excellent. He was able to look at what we needed fixed and replaced and do it all within an hour! He even took the time to explain each thing as he was doing it. (Also, thanks for the great conversation too!)

If I ever need plumbing services again, I'll make sure to request Shon again!!!

Joy P.

03/11/2016 12:00:00 SA

It was an absolute pleasure to have Lyle from Steve's Plumbing Service at our home. Lyle was professional. He went above and beyond in the service he completed for our home. He took the time to explain how we can prevent future costly repairs and never once made us feel like we had been neglecting our 10 year old home. He was willing to take the time to share his expert knowledge on our various, even endless, concerns! We are beyond satisfied and 100% recommend Steve's Plumbing Service all the way!

Elpidio M.

7/27/2021

I DO NOT RECOMMEND STEVE'S PLUMBING. To snake a clogged sink pipe will cost you over $400.00. It's a rip-off. There are other plumbers who charge less.

D L.

3/21/2017

Frank and Kyle worked tirelessly to upgrade our irrigation system. Several months of high water bills were indicative of a leak. Several landscape and plumbing companies were consulted. The leak remained undetected. Frank located the problem within the first hour. He answered questions thoroughly and provided practical, long term options. We learned a lot! Frank's expertise, attention to detail and courtesy were invaluable. Steve's Plumbing Service provided exemplary Customer Service 24/7. They were consistently polite, accommodating and professional. Customers receive email and phone confirmations of appointments and itemized bills. We have been extremely pleased with Steve's Plumbing Service - We will be using them in the future!

Carver W.

3/17/2022

I had a plumbing problem with a toilet. They were not able to repair it. Also 1 leaking faucet and 2 faucets that wouldn't turn. They couldn't get 1 to turn but replaced cup and springs in the other 2. (About $15 each on Amazon) charged $640. Wouldn't provide a detailed invoice. Cost and time. Will NEVER use them again..

Slapshot S.

05/08/2023 12:00:00 SA

We had our water pump going out and needed it replaced. Called Steves Plumbing to come and take a look. They arrived 4 days later. By then the pump was making a lot of noise and I wasn't sure it was going to last. The technician evaluated the pump and agreed it needed to be replaced. He quoted me a price and I agreed because I needed it done. After the technician was done, I paid the bill. That night I looked at the bill to see why it seemed high. The bill was not itemized just total. Called the next day to ask about the bill and was told that is not the way they bill. So, to me that way they can charge any price they want. I would not recommend Steves Plumbing because I believe they over charge. They also would not warranty their work.

Al A.

10/29/2017

Hey people out there! i just realized Steve's Plumbing charges outrageous rates. They go by a fixed price per job marketing strategy like what car dealership service centers use. The only problem is that the fixed price per job is at least double to triple the price. I had 3 jobs done by them over the past several months. I showed these bills to my colleagues at work and they looked at me like I was an idiot for paying so much. i notice that Steve's Plumbing responds to some of these comments so I ask this of them. Tell us what you charge to replace your 50 gallon water heater at a home where you have super easy access. How's about a replacement of a $150 toilet with easy access. And finally what about a $200 garbage disposal replacement that took about 70 minutes. Give us your Gold service prices as you call it.

I will give you credit for this though. Every single technician that came to our home was of utmost professional. The excellent customer service is by training from the company. Even the person that takes calls on the phone. They explained everything and did a job well done. But on contrast, they are also trained to have you pay as much as you can........I believe they are commissioned based because they tend look for other jobs to do in your home. Again this is training from the company.

Steve's Plumbing gets 5 stars for customer service and skill. Steve's Plumbing gets a minus 1 star for pricing and business integrity. This gets you 2 STARS.

Cliff K.

6/24/2019

Thanks to everyone at Steve's Plumbing. From the girl's in the office to Brayden who was the first to take care of the initial problem to Audie and Lyle who came and gave me an estimate and finally Maka and Sefa who did the actual work.

I got calls and emails about the status of the technicians. When I called in they responded right away to my concerns. Brayden was very knowledgeable and explained what he thought was going on. Audie and Lyle explained the different scenarios and costs. Again, Maka and Sefa arrived when they were estimated and stayed with the job till it was done. They did not take the easy route or the route that would give them the most money for the company.

Thanks again to everyone!

Joanna M.

3/15/2017

They were quick to identify the problem and good humor. Gave discounts readily and very straight forward with the work involved.

Michelle P.

12/16/2020

The plumber that was sent for a quote was very professional.

He came in the same day of request and was on time. I even got a courtesy text message from the company with his picture and badge one hour prior to arrival.

Shon B. came with shoe covers and also a mask to follow the States Covid recommendations.

He gave a quote within minutes and explained in detail what was wrong with the bathrooms. Very efficient and great service! 5 's

Mami W.

2/25/2023

Update:

I am so upset that Courtney made it sound like I didn't respond to her. I always wrote her right back. I asked her why she wrote, I have reached out to follow up on your last correspondence hoping to connect, however I have been unsuccessful.

I asked her on email why she made it sound like I didn't respond and her response was as follows:

Yes, I have called you on 1/20/2023 @1222pm and was sent to voicemail after a few rings. I wasn't able to leave a voicemail as your voicemail box was full. I also responded to your yelp review at 252pm the same day. On 12/20 1229pm I responded to your email that you sent stating I have called and I was unable to leave a voicemail.

After everything that happened, last thing I wanted to do is a phone call with her. I wanted everything to be documented in writing.

She said she will give me $1,321.72 as in good faith which I still haven't received and also will cost at least $5000 to fix the problems that their completely incompetent/unprofessional work resulted in. They refused to give me a full refund or compensate for what they caused again stating Gas water heater is working. Please keep in mind, the ONLY reason the gas water heater is working is because the gas company explained how unsafe the water heater was and it needed to be fix to code. If this wasn't pointed out by a professional, it wouldn't have been fixed. Also, we waited a few months to get it repaired therefore we had to live in a condition that was unsafe for a very unreasonable amount of time.

Anthony T.

01/12/2018 12:00:00 SA

First time ever having to call a plumber so I had done some research on the few in my area. I finally decided to give Steve's a chance and I am glad I did. It started off bad, as they called me an hour before our scheduled appointment to reschedule for the following day but when they came out Frank and Justin were very professional. Extremely knowledgeable at their job and the products they used and provide. Nothing but respectful and polite. They actually had a sense of humor, so it was never once awkward. They gave me little tips on what to do in case of another occurrence. I'd recommend them to anyone who is in need of plumbing services.

Kevin O.

3/31/2020

I would like to commend Steve's Plumbing as a top rate business. Service was superb, to include the communication and the professionalism of the employees.
Apparently I experienced a problem with one of my pipes on my water heater developing a leak. With it being a weekend, I was actually surprised to get a rapid response and same day service from a plumber. Called Steve's Plumbing, spoke to Courtney, who was very professional and understanding of my dilemma. Within a couple hours, Aaron the plumber came to the rescue. He assessed the situation, and was very detailed in explaining how it can be fixed, to include listing the price before the work started. Unfortunately the main water valve to the house was rusted open as well, which prevented me from turning off the water. In light of this problem, that had to be replaced as well. Price quoted was very reasonable, especially when it entailed digging to get to the pipe to replace. With it being the weekend, and many stores closed, Aaron made every effort to coordinate with his office and co-workers in chasing down these main shut-off valve parts to ensure the job was completed prior to end of weekend. As a matter of fact, his day off was scheduled for Sunday, but he elected to return and complete the job. Also the communication of the company, keeping us abreast of the situation was awesome. However, the dedication and professionalism of Aaron has definitely displayed a positive reflection of this company. Exceptional job!! Thank you, and Mahalo.

Janai M.

2/17/2018

I am a couple days late, writing on Friday but had my plumbing done on Wednesday. I just want to deeply thank the employees of Steve's Plumbing for their patience and help.

Jen, the receptionist who helped us from the very beginning with setting up a date for the plumber to come. But being very patienced with us because we live in an apartment building and we have shared lines with our neighbor next door. Jen was standing by for us to figure out when our neighbor was going to be home so the plumber could check her lines and ours as well. Lets just say our neighbor didn't get into full contact with Jen until 5/6 in the evening and we called Jen early in the morning. Jen, thank you for your patience and for all your help with getting us a good plumber.

As for our plumber, Shon was really cool. He came and analyzed both of our apartments and did confirm it to be a back to back clogging. Shon was a real champ who literally stayed more than the hour required for assessment to help us figure out what we were going to do with our plumbing situation. Things got a bit out of control with our neighbor and ourselves and he was patience and understanding. In the end he helped us out more than we could have ever asked for. Thank you so much Shon for hanging in there with us and in the end helping us with what was needed and then some.

In the end, Steve's plumbing customer service was really good. From the receptions behind the phones to the actual plumbers. Thank you so much Steve's plumbing for your patience and outstanding help.

I'm giving them a four because their prices was pretty pricey. But I am definitly giving them a five for their customer service, helpful tips, patience, and extra miles help!

Ed L.

2/16/2022

Our water heater started leaking and they came next day. Shon was great at checking what we needed and explaining different options for replacing water heater. Landry was terrific. Very diligent and did excellent work. He took the extra time to get things done right. He worked till 8pm to make sure the water heater was working before cleaning up. Definitely recommend them.

Sachiko T.

2/19/2022

We had a major sewer pipe issue, and it had to be repaired ASAP. Steve's Plumbing was very quick in response, and fix the problem fast. Dispatcher always answers my calls, and the communication with technician was very transparent. Very professional.

R C.

9/28/2016

Outstanding work by Steve's Plumbing. Matt and Kristian were very professional, very friendly, and were able to fix my broken tub spout line very quickly. I was able to get an appointment the day after I called. I picked them based on their high Yelp ratings and was very pleased with their service. I highly recommend them and I will personally use them for all plumbing issues in the future.

Randall P.

1/25/2023

Jordan, a very knowledgeable, courteous and professional, diagnosed and repaired our A/C in a very timely manner. we would wholeheartedly recommend Steve's Plumbing and Jordan if you are looking for a great result. Thank you!
Randall P.

Belina B.

4/30/2023

Steve's is always reliable and friendly. They give you great quotes and options without forcing you to choose to get the job done. The pride they take and quality of work is always outstanding, and always trust worthy.

Danny A.

2/16/2023

Had to reseal the toilet by replacing the wax. Ridiculous to charge $553.97 to replace the wax. Never again! Be aware!

Steve K.

09/05/2019 12:00:00 SA

Today I had a plumbing problem my ice maker/water line valve lever broke so I gave Steve's plumbing a call. These guys are quick, next thing I know they were here and ready to fix the problem. Stuart Ackley and co-worker (sorry forgot your name) tackled the problem they had to do some MacGyvering with the pipes and wall and lo and behold they got it done!!!

It's my two thumbs up recommendation approval for these guys they found the best and quickest way to solve and fix this problem and I got a little education on how to do things by asking and watching what they do. So if you're in a fix try giving these guys a call!!!

Thanks again Steve's Plumbing

stevesplumbingoahu.com. Or
808 485-5325

You can't go wrong with these guys

David L.

7/13/2023

Pros: Friendly, on time.
Cons: incredibly high prices.

I cannot recommend Steve's due to the high quotes and up charges. I have an old Delta shower controls that started leaking. I checked it out on YouTube and it was an easy fix, just had to be really careful to not twist the body when taking the cap off since you can end/twist the copper tubing to the water supply. Still, my building requires a licensed plumber to do all work. I called Steve's and set up an appointment. Although I told them that the water will not be shut off until 9am, I got a call saying they're on their way at 8am. After I repeated that the water would not be shut off until 9, the caller said they'll relay that to the plumber. Promptly at 9am I got the call that he arrived. The guy comes in, sees the Delta faucet and says they can't touch it due to liability with the copper tubes. Wait, you're a licensed plumber and can't unscrew a cap without turning the body? Instead he offers to replace the whole thing with a new shower faucet for $3,800+. WTF??? He explained that the work comes with an warranty and that they charge more since I live in a building, etc. I said I would have to get other quotes and the guy takes off. Needless to say that I found other plumbers that would fix the leak for $200 or replace the faucet for $1400. How can Steve charge over double other plumbers and still get customers is beyond me.

Julie K.

10/31/2018

Great fast service! Alex and James seem very knowledgeable and friendly! Found that I had a leak and we're willing to fix it but landlords said not now. I will definitely call them if I needed a plumber again. The office staff was friendly and very helpful and great at communication with when the plumber would be here.

James M.

01/04/2018 12:00:00 SA

Thank you all sooo much. We had a serious plumbing incident during New Year's week and Steve's Plumbing was able to resolve in a very professional manner. Thank you for having Alex come by to fix our problem. He was VERY professional and gave me insight and recommendations along the way. I really appreciate his courtesy and up front attitude with me, and showed me where there are areas of concern. Thank you again for your assistance, we couldn't ask for better support.

Joshua P.

08/09/2021 12:00:00 SA

After not hearing from Steve's for over 2 days as promised I had to follow up with them to find out where or when a final report would be sent my way. Instead of a report I got an invoice for $7,000 to descale the existing pipeline. Anyway they left the job site without getting the drain unclogged.
After reporting the issue to my property management they sent their plumber out the next day. It took 1 guy to remove 2 toilets and get it snaked to clear all the drains in the same amount of time it took 2 technicians to convince me that they tried all they could.
Although Steve's guys were local and easy to talk to, I feel like they could've and should've done more before leaving.

Pili S.

03/04/2022 12:00:00 SA

3/4/2022.

We had water shooting out of our water heater in the garage. Water was shooting out of the ceiling. Turned off a valve to stop the water and called Steve. Since we stopped the water it was ok with us that they'd come down the next day.

In the meantime, my grand daughter gets home and tells me her closet is wet! The floor too! We're like oh boy.

Shon took one look at the problem and realized in seconds he had to phone in for extra support. But, he still went through the steps to verify what he knew was wrong.

They were all professional. They had to CUT a hole in the garage and actually had to cut a hole into my grand daughters closet and also worked in the attic. I could hear Las Vegas machines going off in my head. Cha Ching! Cha Ching!

They found out that the pipes weren't properly soldered and literally separated from the joints. Mind you, this house was built 3 years ago. Shame on you builder! They sealed the pipes and cleaned up the debris. ( There were a lot of trash bags).

SO, they took tons of pics, walked through what they did and emailed it to us. He also recommended remediation which is awesome because a claims adjuster will be coming to the house to assess the damage.

So they'll do PLUMBING, but do not do repairs on walls that they need to cut to get through to the pipes.

Very impressive with these guys today!

Gayle N.

7/22/2021

I would give Steve's Plumbing a negative star rating if I could. They take advantage of seniors and people who are trusting that they are honest. I paid $700 for them to fix a plug in our bathroom and 3 days later it was stuck again. Had to pay another $400 to clear it because roots were not under warranty. New plumbers went in with cameras and found no roots. Never again.

Gilbert C.

2/22/2023

I've been trying to get a copy of the PURCHASE RECEIPT (purchaed at Home Depot by Steve's) for a toilet that Steve's Plumbing installed to 2 weeks ago. The receipt must show the make, model, cost and purchase date to apply for a Board of Water Supply WaterSensible rebate. No one from Steve's advised me that the rebate was available and you would think they should be aware of it being available for their customers. I will not be calling Steve's Plumbing for any future services.

Kyle M.

02/05/2022 12:00:00 SA

Beware!!!! They quoted me $800 to remove and install a garbage disposal. Lost the $40 dispatch fee, but wasn't about to get ripped off. Found another plumber who did the entire job for $280! I would not recommend this company.

T B.

01/02/2018 12:00:00 SA

ATTENTION ATTENTION ATTENTION ATTENTION ATTENTION
Beware of this plumbing service and double check your visa charges. I found out that they charged my credit card $81.91 without my permission. They stated it was taxes they did not charge me but I don not have a receipt of this charge. But it's on their receipts! Also, they build a FAKE receipt and sent it to me with my signature but I don't have any knowledge or a copy of that receipt. The receipt was for refund of the Ohana Membership which I had no knowledge or receipt of. They damaged my home and paid me the damaging cost of my granite which they damage while doing a service. So, they built a FAKE receipt which they stated it was a refund for the Ohana Membership. I paid for the Ohana Membership for 5 years and according to the contract they should do inspections on all the plumbing in my home. It's been 2 years and no one has come to my home. And I also spent over $3000.00 and had 1 year inspection and 2 year labor checks but know one came or called to inspect. I requested a refund for the Ohana Membership they agreed but it will be prorated with the 2 years taking off although they never followed their contract on inspections or checks. The owner Steve states on their website It's done right, we make it, right or it's free. In my case it was done wrong, it's still wrong and I loss. So, BEWARE and double check your receipts and charges! Also, get a copy of their receipts because it's not the same as the receipts you have!
ATTENTION ATTENTION ATTENTION ATTENTION ATTENTION

This is the respond I got from Steve's Plumbing because I posted this review and a review on BBB:

Aloha Tina,

We went ahead and mailed a check for the prorated credit back for your Ohana Club Membership. We will be more than happy to send the difference of the $394.00 that you originally paid once all the reviews are removed from the websites in which you posted them on. We would like to make sure that you are completely satisfied with our service and let you know that we do understand your concerns and would be more than happy to help you.

Please let me know once they are removed and we will mail out the difference of the check.

Mahalo,
Rachel
Rachel Amaral
Office Manager
Steve's Plumbing Service
(808) 871-LEAK (5325)
(808) 485-LEAK (5325)
stevesplumbingmaui.com
stevesplumbingoahu.com
270 Lalo Street Suite 101
Kahului, HI 96732

Chris J.

08/02/2018 12:00:00 SA

I have seen their ads on tv many times. So I decided to give them a try. I give them 2 stars because I think their prices are too expensive compared to other plumbers I have hired in the past, for similar work. They use a iPad with this piecemeal style pricing APP. For one price you get this, for adding this to the service you pay this, etc. I'm used to a hourly rate where they estimate the time it will take for (exactly) what I want done, and your given a quote. I will say the phone receptionist was very professional as was Clayton who came out with a assistant to install my bathroom sink faucet.

Ray Y.

07/05/2022 12:00:00 SA

To give an estimate they need to see the job. If you don't accept the estimate. There is a $59.88 charge. No hourly rate provided

Deborah P.

1/23/2017

About 9:00 a.m., Wednesday, November 23, 2016, day before Thanksgiving I noticed leaking in the living room down stairs and called Steve's Plumbing. They arrived around 11:45 a.m. They noticed the drywall sagging the tape seams were visible through the drywall. They cut a hole in the ceiling and determined the pipes went bad and the problem was in the master bathroom from the left side of the p trap all the way to the overflow where they noticed the gasket was bad as well. Lyle and his partner Kristian were friendly, and very knowledgeable. They thorough, performed quality work all with aloha. They went above and beyond. I was definitely thankful for their service. Steve's Plumbing office staff were very efficient, conscientious and friendly keeping informed throughout as well as a courtesy follow up call once the job was complete to ensure my satisfaction. This company is great!

Raymond P.

7/30/2018

Special thanks to Alex Aminna, one of the best plumbers that I have had the chance to meet. He was very thorough with his explanations for service and help us a good bit.
Another thanks to Rachel in dispatch for getting service to me promptly. Much aloha. Will definitely ask for service through this company again.

Christi R.

12/27/2018

Ken A. was fantastic! Made time in the schedule to fix our water heater issue and cared enough to check back in with us to make sure everything was working, including stopping by again to fix a minor issue. Would definitely use Steve's Plumbing again!

Susie M.

02/05/2020 12:00:00 SA

Our home is over 50 years old and was in need of some MAJOR plumbing repairs. Over the past few months we got quotes from a few companies but they all involved lengthy repair time and tearing up 2 bathrooms and the kitchen. We learned of Steve's Plumbing from a commercial and on the recommendation of my sister. From the very first say Maka and Mike and their crew were super friendly and professional and they went above and beyond making this job the least disruptive as possible. The job was complete in just a few days and we are extremely satisfied. We have even referred him to friends who are also in need of some repairs. Thank you Maka, Mike and your entire crew for all your help....

Kimo N.

6/20/2023

Dispatcher was great, responding plumber was great, but then....a little over $800 for literally 15 minutes of (great) work. You've been forewarned. Just can't afford to call them next

Eric Y.

08/09/2019 12:00:00 SA

Steve's plumbing. The dispatch was helpful. Also, the service was great. They resolved my plumbing issues and provided advice on how to maintain the drains. Val from their main office was helpful and Clayton and his colleague were great at resolving the plumbing issues.

Scotty S.

11/01/2016 12:00:00 SA

Jack and his assistant came by and were very courteous and careful to not make a mess. They put down a tarp and booties on their shoes so as not to track dirt all over the place. They quickly diagnosed the problem and then explained their fee schedule. It was not cheap but then they better be good and he was. He quickly cut and replaced the bad pipe and they were on their way.

Norma C.

9/23/2019

Very accommodating and professional company who delivers on exactly what they promise for a fair price. Business with integrity! I received an exorbitant water bill in a home I was not even living in. The gentleman that came out (K. Fabella) conducted a thorough inspection. He provided a sound, objective report of his findings.

Amy Y.

12/09/2020 12:00:00 SA

I would like to thank Jeremy with Steve's Plumbing! He was able to help with the blocked drain in our bathroom. Also, thank you to the ladies that kept me informed when their technician would be coming. So helpful and professional! Mahalo!

Jikasan00 ..

6/22/2019

Brother man Ken from Kaneohe was awesome! Real friendly and real open. Easy to talk to and keeps a smile on him no matter what. One of those guys who just walks around with lucky you live Hawaii mentality. The service was no bs. What he said is what it was. No hidden payments or run around. Ken was fast and efficient and real open about what he was going to do.

Patti H.

3/28/2021

I called Steve's Plumbing Services twice for 2 different repairs to our old house. Appts by phone or online were easy, ladies on the phone very nice and helpful. I like that appts reminder calls about half hour before arrival. Technician was on time both times. Jeremy is very professional, pleasant, knowledgeable, efficient, neat, and productive. He explained everything in clear terms, provided options with quotes, cleaned up, sent invoices and photos for my record. I specifically request Jeremy for 2nd repair job. I will call Steve's Plumbing again and refer to family and friends. Thank you Jeremy :), have a great day!

Remegio C.

4/25/2017

So to all who are reading this, you've probably already read the bad reviews first. I noticed most of the bad reviews about Steve's Plumbing is like He smelled bad. It was expensive. They said my name wrong. You people are dumb. What do you expect the plumber to not sweat on the jobs prior to yours? You want him to shower after every job just for you? LOL GTFO. Just so you people know...plumbing costs money (well, everything does, especially on this fuckin over priced island) and it isn't cheap. You wouldn't want a cheap plumbing job on your home anyway would you? Also, companies aren't perfect and they mess up but when they do, it's how they handle it that also matters. So just filter those retarded reviews out. My review is real.

Initially, Jack came and took a look at our place and he was very knowledgeable. When we couldn't replicate the leak, he suggested several things until we hit it and he instantly discovered the section of pipe that was leaking. Unlike our prior plumber who only looked at one angle of our problem thus leaving the issue unresolved which brought us to this point. One small thing was that we wanted to tackle a couple of different leaks but we think Jack forgot to address the minor leak and just assessed the more severe leak; for this, Steve's Plumbing made up for it big time. In other words, I think this company is willing to go out of the way if you ask them. If you don't open your mouth, you don't get fed.

Unfortunately, Jack had a one week stay in the hospital but we requested for Steve's to send another one of their plumbers and that's when Lyle and Kristian came to do their work. The professionalism between Jack, Lyle, and Kristian was consistent. In no way did we really feel intimidated or uncomfortable. As I said earlier, Lyle also accommodate us big time and we were very thankful for that. After the job was done, they stayed an extra 10-15 minutes to make sure the leak was fixed (so far so good). They also wore shoe covers and vacuumed up their mess before they left. Hopefully no more leaks, but if I have another major one, I'll probably call them back.

Lois Y.

2/24/2018

Steve's Plumbing is so busy that it may be hard to get the appointment you want; however, the professionalism, can-do attitude, and service I received from their technician, Alex Amina, was nothing short of outstanding. Though working a long day, he cheerfully completed his task thoroughly after normal working hours.

Jeannette Z.

11/24/2019

The staff's response was quick and friendly. Technicians Zach and CT put on the shoe cover before they walked in my place and they fixed the problem quickly. I am very satisfied with the service. The only downside is the cost seems kind of high comparing to other plumbers. If you need an immediate response and quality plumbing service, go with Steve's.

Alan W.

8/19/2023

Total rip-off. We asked them to do 3 things. They did two but decided to charge us for the third anyway. Then, when they finally came back (after many calls), they tried to charge us again. And they said they had to tear down our walls. Another plumber told us this was absolutely unnecessary and they were just trying to sell us what we didn't need. We called them out and they offered a couple hundred dollars back but they still tried to charge us thousands of dollars for what they had not and still have not done. We asked for the money they charged for the job they didn't do and they stopped responding. We're still waiting for these crooks to pay us back. And it's not just us - other people in our building have similar experiences. This is definitely a business you want to avoid.

Jesiree N.

09/09/2017 12:00:00 SA

I wish I could give 0 stars! When we were looking for a plumber for our water issue I was reading reviews for this place and had a lot of mixed reviews especially with the cost. Since it's a bit pricer here thought maybe it's pricy because they do a good job so called and made an appointment. Lyle came and he was nice.. he took pics, explain problem then billed me a big $400 just to snake it. But after I paid I'm like ok water should be good now and not get clogged up. That was on a Friday. Sunday it clogged again! I was so mad! So I called to have them check again! I wanted to call somewhere else but I paid a lot and I didn't want to pay more for a job that should've been done good to begin with. When I talked to the lady to schedule an appointment I verified several times with her saying I wouldn't be charged again right and she kept saying no.. and that if it was the same problem I wouldn't get charged so I said ok. Another guy comes and talks to me about warranty and that I would have to pay another $400 to snake.. I was like NO I ain't paying for anything! Lyle never talked to me about warranty or gave me different package options or anything like that. But this second guy was saying yah he did and sounded like he thought I was stupid because I should've known these things when it wasn't presented to me to begin with. He got on the phone and talked to his manager or whatever and came back and said he'll give me 20% off... I'm like NO I shouldn't be paying for anything cause the lady said I wouldn't have too that's why I called you again so that's not my fault she gave me wrong information. While the guy was here I talked to the lady again and told her what she said and she said yah I shouldn't get charged. The guy comes back and says ok if nothing comes out of the pipe after I snake then it'll be free but if he sees wipes gotta charge. You have recordings of phone calls so I know you heard our conversations. I also talked to a supervisor Chris I think his name was.. he was on vacation in California and said he would follow up with me when he came back just to see what he can do with what I paid and see about all the miscommunication and misinformation so I was like yes please call me back... but guess what he never did!! Probably because I was right in everything and they don't wanna deal with a right customer.
So the guy snaked it several times and said wipes did come out but when I talked to Chris he said after it was snaked the first time on Friday Lyle should've got everything and no wipes should've came out. For that weekend we knew for sure we didn't flush any wipes.. he didn't even flush the toilet paper just in case cause it was clogging up. Which means if wipes came out Lyle didn't do a good job or definitely not a $400 worth job which is so frustrating.
Then they tell me I gotta descale our pipes cause it's so rusty inside of it and then they can put this coating on.. Lyle quoted me around $12000 to do ... who in the world has that kind of money laying around?!
This second guy said maybe no need to coat cause usually after they wash the rust away it should be good so I asked price for that and he said around $4000...REALLY?!
My husband looked it up on how this is done and we bought a pressure washer and our own camera... btw when they quoted us of what it'll cost to put a camera in yo see the real problem it was $300.., guess what? We got a camera for way less then $100 that works great! Come on now!
My husband pressure washed it the other day and the pipes are rust free and works great!!
$12000 isn't only a overcharge but it's a big rip off!
And $400 to snake?! We could've just rented one at Home Depot for less that $100. If we knew about that we wouldn't call any plumber. Lesson learned!
I also called other companies about descaling and none came close to $4000...
Do not waste your money at this plumbing company!!! I do not write too much negatives reviews but this one made me really mad and I feel like I lost a lot of money to a place who couldn't even do their job good!

Mary S.

1/30/2020

Few weeks ago had a major problem with the toilet where I'm renting. The Landlord called Steve's Plumbing. Very good, Alex I beleive was the service gentleman who handled the issue. He was very knowledgeable, (kinda chatty) but intertainining and showed a real interested in his work and spoke highly of his place of employment.
Thank you.
M

Sara S.

11/18/2018

They rip you off. If you decide to use them, get written estimates for labor and the cost of every part/item. You will find their prices are extremely high and off the charts. We made the mistake of not shopping around.
Very courteous, though.

April K.

12/15/2020

This is an update to my last review of Steve's plumbing. I am adding a star thanks to the earnest customer service efforts of manager Courtney.

After leaving two messages with employees and sending two emails Courtney called me. She sincerely apologized and said she was going to not only refund me the $25 I spent on the Yelp voucher but also credit me the $40 value I was unable to use for the service.

In addition to that, she gifted me a 1 year Ohana Club Membership. The membership includes; preferential treatment and priority service when calling during normal business hours, no dispatch fees during normal business hours, free peace of mind plumbing and drain safety inspection, and a 10% Ohana Club Member discount on future services.

After that how could I not use them again!? I look forward to be able to add another updated review with a higher star rating after utilizing my Ohana Club membership services in the up coming year.

John B.

8/23/2022

On site estimate was $233 more than two other plumbing companies for the replacement of a hot water faucet handle piece of a 3 piece bathroom sink. New warranted part provided by me. I refused to have the work done but still had to pay $62 dispatch fee. Knew that up front. I chose company because of quick availabilty...their $428 estimate total just seems like a gross overcharge! Calling someone else!!!!

Bruce Y.

7/17/2018

Plumbing was backing up in the parents house master bathroom. Called Steve's Plumbing Service and Bill and Grant came out promptly and diagnosed the problems quickly. We could clearly see the blockages at multiple points in the pipes using the cameras. The house is pretty old so the buildup was not surprising. They cleared out everything all the way back to the city hook up. Also confirmed the pipe itself was ok. Definitely not a do it yourself job.

In addition we decided to change out the old kitchen faucet which was very slow. Turns out that was due to build up. Now everything is working great.

Very happy with the results and with Bill and Grant who were very professional and patient explaining everything to the parents.

Shelly C.

07/11/2018 12:00:00 SA

Illicit is the bomb! He came by my house to pick up something and during our chat I just mention that my kitchen drain has smelled bad for a few months. He asked me a few questions then drove off and returned back 30 minutes later with this amazing enzyme product his company recommends and sells... on his day off! Thank you Steve's plumbing, all the essential oils in the world did not touch that stink! Illicit you rock.

Kevin E.

8/29/2016

I have a place in Ewa Beach and we needed a bunch of small things fixed. I called Steve's Plumbing and they sent out Matthew. He did outstanding work. I was very happy with the service and will definitely be using this company in the future.

Kalei A.

09/03/2020 12:00:00 SA

As much as I would want to rate Steve's Plumbing better, I can't right now because I'm soo very dissatisfied with the charges. The only thing that kept me from saying WTH is wrong with this company, was that I really needed to clean up the MESS that was in my Mom's downstairs bathroom, an overflow from a clogged drain.

I knew the drain was backed up, and because it was Friday night 7/17/2020, I would be paying some kind of fee. Well, I really thought $250 for a Dispatch fee was steep, but I knew I needed this problem fixed, the DRAIN was about 95% clogged, and my simple flushing of the drain was waaaay beyond any help, so I decided to go with them because they answered when other companies lines were busy.

I had given a star only because Brayden Moller thankfully had good customer service, despite the charges that were quoted. I finally read the reviews and realized I wasn't alone with these outrageous quotes & charges. All I wanted was for them to UNCLOG the DRAIN PIPE so I could clean up all the sewage that backed-up from the drain in my Mom's bathroom.

Well well.. let's put it this way, the less expensive EXPENSIVE service didn't cut it. YOU have to pay 1st, then if Steve's Plumbing can't fix it, then YOU pay again for them to come back and complete the job.. now THAT was a WTH moment. If I knew they couldn't unclog my drain, I would've waited and went with another company since I already suffered with the mess, and having to PAY $$ for a service they didn't fix.

1st - At the start Customer Service was nice, thank you.

2nd - The Quotes and Charges for services given were ridiculously high.. as I already experienced paying BEFORE the work started...
- Dispatch Fee $250 (High)
- Band Aid Fix $579 + tax (One of their cheaper services???)
- Total Paid $779.22
** Wow!! Lucky we had a coupon to use, or we would've paid way more for a clog they COULDN'T and DIDN'T CLEAR.

3rd - Brayden brought out the snake, he tried but to no avail. Then he tried the jet spray, and only had the patience to clear (lucky if) 5% of the clog.. as the camera had shown, he had barely cleared a small hole through the clog, and said and wasn't able to break the remaining clog. 90% STILL clogged.

4th - Informed us that he could come back the next day Saturday 7/18/2020, to unclog the drain and bring the Hydro Jet, the additional charges would be $723.+ tax. He said because the Hydro Jet was located elsewhere, he would need the help to bring it over and it takes 2 guys to operate. I began to think, this is the WRONG time to be ripping people off especially during COVID-19.
I expressed to him that it was a lot more money to think about spending, and can't understand why I had to pay more for something they could barely clear, but he did mention that it would come with a warrantee. I couldn't think and didn't want to argue because it was late, and he was tired, so I told him I'll think about it, but most likely not. I held back saying that this is a BIG rip off.

5th - 7/18/2020, Saturday came fast, so we had to watch our toilet flushing and showers etc. It didn't take long before Sunday came and noticed that it was slowly BACKING-UP AGAIN.. It's the saddest thing to know that what WE PAID & Steve's couldn't fix, didn't last a day! Such a SHAME!! We had to clean up the bathroom again, use very little water, use the neighbors bathroom.

6th - On Sunday 7/19, I emailed this Life Saving Plumbing Company that I will forever be THANKFUL for. Monday morning, they answered my call, and had a super busy schedule, but after hearing what I went through on the weekend, they were AWESOME enough to squeeze me in within the hour, and had the OWNER of the Plumbing Company come to my house and UN-CLOGGED the DRAIN PIPE in no time. The owner jetted all the way through up to the public system, and had NO PROBLEMS, even with the use of their camera that he didn't charge for because of the $$$ spent with Steve's. Even then the owner said he would NEVER had quoted that much, and always welcome to call the company ANYTIME!!
I thank God for others who are honest & help honest people.

Unless YOU have all the money in the world to spend and don't care about the high costs of RIDICULOUSLY EXPENSIVE services, then go with Steve's or any expensive company, lucky you!!

I'm not happy at all being taken and having lost hundreds of dollars for services they could not & did not fix, on top of asking for $723 more because they couldn't clear it the FIRST TIME?? Though I do understand having to pay the Dispatch Fee $250, but everything else was a PURE ripoff.

MJ B.

12/04/2022 12:00:00 SA

One stop shop for water heater replacement. The employee (forgot his name) was courteous and wore facemask. I just wanted to ask his advice on a minor bathroom issue, but he checked it out and fixed the issue for free. I just love he how went above and beyond for his customer.
Will definitely recommend this company.

Mark S.

8/14/2018

Service was well done and prompt. My two star rating is for the price. A 45 min job cost $500 with the part costing approximately $100. Unfortunately I needed the work done so I had to pay. There are not a pay by hour company. The use an app to give estimate. The high to fix my issue was $1700 and low was $507 which is Band Aide fox according them. I guess just replacing the only
Part that was broken isn't good enough Fix and they want to up-sell customers. I asked two times for a non binding estimate over the phone and was told the technician would give an in-person estimate. The tech got here we discussed my issue and immediately had an estimate on his tablet. The estimate was for Repair of the exact problem I told them. The process of trying to up-sell me and testing after the repair was made took longer than the actual repair.

Buyers beware!!! Shop around for other affordable plumbers.

After I left the review Rachel had me contact her to discuss my concerns. I emailed her a detailed account to what happen and is it was over the weekend she needed to talk to her service manager to review the invoice and provide a resolution on Monday. It's now Tuesday evening and phone tag has taken place and no resolution has been addressed.

Shelley T.

6/18/2018

The plumber told my mom, who is 72, that she had to change the whole toilet instead of just replacing the screws. I really trusted them to give her sound advice. Never using them again. Shame on you for taking advantage of a senior citizen.

Brian L.

4/28/2020

I purchased an under-sink water filter with a faucet designed to be installed on a sink. That required a hole to be drilled into my sink. The plumber I first hired to do the install told me it was a porcelain coated cast-iron sink and he could not drill through it. I called six other plumbers and got negatives from You can't drill through a porcelain cast iron sink. to I don't want to try that. Until I called Steve's Plumbing, no one would try it. Of course, they would charge $49 to come out, and the person I spoke with was to dispatch a plumber. I was a little leery because I didn't want to pay $49 for a plumber to come out and tell me he would not drill through my sink. I decided to just take a chance and have them send someone out. Landry was the Plumber who came out. No, he had not drilled through a porcelain cast iron sink before, and yes, he knew there was a risk of damaging the porcelain trying to drill through. However, he was willing to try it although he or the company could not guarantee it could be done cleanly. He would need to buy the special bit so would have to come back the next day. He quoted me $760. I was shocked. Way more than what I expected, but then, I didn't have other options. I accepted the quote. We set an appointment for the next day, 4/21/20 9:30-10:30. Landry came back the next day at 8:30am-early. He showed me the diamond bit, proceeded to drill through the sink. He took his time, went slow, and the bit went through with no damage at all. I was happy. The installation of the faucet itself was pretty routine for him. He was done at 10:10 AM. I estimate the prepping and actual drilling took about 30 minutes. He did a great job. Other than that, Landry was courteous, professional, a real likeable guy. I would definitely hire him again.

Patrick B.

4/18/2018

Customer service is great. The plumber(Lance) was professional. The work was great.
Had to replace the homeowners in-ground valve. Lance identified a leak on the BWS valve. Lance coordinated with the BWS to shut off the water and make repairs while BWS repaired the valve in the street. Lots of labor. Not cheap but you pay for what you get. It's my home.

Robert C.

03/02/2023 12:00:00 SA

As I am writing this, the team from Steve's Plumbing and A/C Service is cleaning up a major 3-4-day project at my old 1950 built house. What started with a difficult job with another company, ended up having major drain and sewer lines cleaned out and rebuilt. I am glad I turned to Steve's for all this
complete renovation work. Shon first arrived on 2/27, saw the problem and referred his sewer specialist Robert to me. The project grew as they saw my pipes were clogged and needed to be flushed and later replaced due to age.
Shon clearly explained everything that had to be done and all upfront pricing. The project continued as they inspected my upstairs and downstairs bath and kitchen pipes. Some of my pipes were leaking and also corroded.
There was a major pipeline under my yard that had to be replaced. Each project Shon gave me a selection of prices that I could select from. The estimates may seem high at first, but any incidental expenses are covered by the package price. Robert was my main contact throughout the entire job, and everything was well explained and completed perfectly. My thanks again to Shon, Robert, John and two other plumbers who helped complete the job.
They are all really very professional, working tirelessly, even with bad weather outdoors. The whole staff wants to make sure you are satisfied.
When calling their office, they greet you with How can I make you smile today. What service!

C G.

09/01/2023 12:00:00 SA

really sad and let down by Steve's. we've been a loyal customer for years and I know times are hard and we've been very patient and flexible and understanding. But being canceled on three times from a window frame at the end of the day does not feel good. We have needed maintenance./repair on our AC for a week and wish we had gone with another company that could've stuck or committed to an appointment time. I sadly can't count on Steve's anymore.

Lee U.

08/05/2019 12:00:00 SA

Excellent service. Lyle, Audie and Josh were awesome. Came in the specified time given, did the assessment and got the job done in a timely manner. They seem to really care about their customers needs and wants and works to keep the customer happy and satified. Would definitely recommend

Billy S.

7/20/2023

Excellent service from the front office to technician. Highly recommend this company.

Mel L.

07/11/2019 12:00:00 SA

Super happy with the service that Steve's Plumbing provided. I had to get my waste pipe scoped. They have the ability to put a camera down the pipe to check for holes, leaks, growing trees etc and they can record it too so you have record of it. There's not many companies out there that does this kind of service. If they do, ask them if their recording device works because majority of other companies it doesn't.

They did have to reschedule with me which I understand sometimes there's some emergency issues that need to be handled but they were very apologetic and was able to move me to later on in the day.

Prior to the technician coming out they sent an email with a notification that the technician is coming and a photo of the technician so you know who will be ringing your door bell. They had Audie who did the estimate and spoke to me about the job and what it entails, very professional and kind. Lyle, Iosefa and Aaron all were also on the job doing the camera scoping, recording, etc. Very good work guys, will definitely hire you again.

M. M.

11/02/2020 12:00:00 SA

Today I had Shon, come out to my home later in the day after previous jobs. He was great with helping me get the installation of my water heater done! In a professional timely manner. I'm happy that I was able to get hot water again!! Amen! Thanks again!!

Chez T.

4/24/2019

Lyle and his partner always do a great job. Just by coincidence it seems wherever I'm renting, the owner or management company always calls Steve's plumbing. This is my second rental where Steve's Plumbing Service has come in and done a great job. Just by chance I got the same technician. I can't speak to the prices that they charge because estimates and payments go through the rental companies but I'm always happy with the work, attitude and knowledge of these guys.

Tasha H.

12/09/2016 12:00:00 SA

I'll warn you now, they'll charge you an arm and a leg!! They refused to tell us how much it would cost even when we asked over the phone, charged us $386 for one hour compared to another company who said they would've charged less than half that amount for the same job, they refused to refund us, then when they finally agreed to refund us only $86 of the $386, they sent us a check around THREE WEEKS LATE with a refund for only $84. What happened to good local service. They were just a group of professional rip off artists. I would never use them again.

Geordon H.

11/17/2017

Super awesome service! From the receptionist, Courtney, answering the phone to the technician, Jhan, that came to service my bathroom. The only reason I didn't put 5 stars is my appointment got rescheduled twice pushing my original appointment back almost a week but besides that they were more then helpful and awesome in every way!

Samantha H.

3/19/2023

This company is the biggest scam out there. I'm sorry I didn't ask around first since I have found many with the same experience. They wanted money upfront to come by and runa qoute for a clogges shower drain. I said no, so they offered to come out for free as a favor. The plumber was embarrassed to quote me $499 that he actually said ... We are very expensive.. too be honest, it's not worth it. Budget Plumbing did it for $165 in 5 minutes. DH Plumbing quoted $220. $499 ??? GTFOH STEVE.

linda c.

10/05/2019 12:00:00 SA

good customer service, but priced very high. Roy was the tech who helped me change out some old kitchen sink pipes and he did a wonderful job. He was knowledgeable, personable, patient and skilled. I like the company's follow up too!

Bryce K.

2/18/2021

Several days ago I noticed my water heater would trip my circuit breaker every time it would heat up water, and then the next day it completely failed. After searching for a plumber online, I decided to contact Steve's Plumbing. It was late in the afternoon, so most other companies were closed. Probably the nicest person I have ever spoken to over the phone answered, she was very knowledgeable and was able to answer quickly every question I had. Due to my work, I didn't have a lot of free time so I wanted them to do everything from taking away the old one, to getting a new water heater for me and installing it. The day of my appointment Shon the technician showed up on time. He was extremely friendly and genuinely cared about making sure my problem was fixed. What surprised me was the respect and carefulness he had for my condo. I've experienced plumbers in the past who've bumped into things, spilled acid on my floors, and were kind of sloppy with their work, but Shon was extremely careful without me even asking. After everything was swapped out and installed, I told Shon about a leaky water valve for my refrigerator. He was able to install a new valve right away in the same appointment. I highly recommend Steve's Plumbing for their convenience and professionalism.

Mona C.

8/29/2020

We had a toilet that would not retain water in the tank. My son got a new part & replaced the non functioning part. It worked for awhile however the problem re-occurred. Decided to call Steve's Plumbing and was most pleased with their work, efficiency, and customer service.

They stopped the water running temporarily but it re-occurred while they were in my house. I told them that water bill last month doubled and then they checked for a leak. After considerable investigative work it lead back to the problem toilet. Pilar, the tech and his assistant in training told me that they will return in the morning to fix the problem. Pilar was prompt and spent some time to correct the problem. He did and we were most grateful-tank is retaining water & there isn't a leak!
Thank you Pilar and now your firm is on my call if another plumbing issue should arise!

John H.

11/04/2018 12:00:00 SA

Our water heater finally broke after almost 20 years. I was going to buy a replacement from a box retailer but my wife suggested calling a plumber and paying them to deal with it.

The person from Steve's Plumbing was very helpful and explained different options (old school water heater vs. on-demand). We went with a replacement water heater. Bill and Braydon were friendly and efficient. There's nothing like the comfort of knowing you won't have to take a cold shower! Thanks, Steve's Plumbing!

Leilani N.

5/15/2019

I did my initial inquiry via online. It was late at night when I found a water leak in my bathroom sink . Steve's plumbing replied early the next morning. We were able to make an appointment for Clayton to check out the problem a few days later and he provided me an estimate the same day. Clayton and Brian worked on my bathroom a full day! They were able to do the repair (a big one!) and replace the cabinet and sink top. It was 1 week of not being able to use the bathroom sink...I am very thankful for the work that Clayton and Brian has done. I still need to get the drywall repaired, but I hope to get it done soon with the referral given to me by Clayton. Thanks guys, you're awesome!

Yvonne C.

3/24/2022

I just wanted to say THANK YOU to Zachary and Ryan! They really took care of our emergency!!! we really appreciate the work you did and also the professionalism! Our family really wanted to thank you for fixing the leaking drain pipe and adding a PCR to the main water line!

Much Mahalos! Da Oasay family

Jessy P.

3/16/2022

Nothing like heading out to work in the morning and stepping in a gross puddle of mystery water in the darkness. The puddle eventually turned into a stinky waterfall throughout the morning, while waiting for help to arrive (don't call T&C if you have an emergency). Not even an hour after my company sent me and email, the super sweet dispatcher called to make sure I was home and managed to navigate the call, even with my hysterical details of the amazing poopfall. After doing the COVID clearance questions, she let me know my plumbing master would be on his way, who arrived right on time as she said he would. Christian came straight from another call and got to work quickly. He got all the standing water up and removed the toilet like it was nothing. Even though the HOA sent him and the rest of the team away, he managed to get the leak to stop and reseated our toilet. He was super professional and friendly, cracked jokes the whole time as though we grew up together. I apologized for the pipes breaking his rooter and wished him well as he headed next door to finish up what he was doing before the HOA's guys came through-who confirmed (from my eavesdropping) that he had done everything right and his plan was the way they intended to go as well.

Overall, the stress was relieved and and super clean job done for stoping the poopfall. It's unfortunate Christian couldn't finish the whole job but I'm confident that if it wasn't for the HOA he would have easily solved the issue. I can highly recommend Steve's and their emergency response!

By the way, apparently there was some super gross biofilm sludge monster clogging our main drain line. Who knows when the last time those pieps were cleaned, eww!

Jaris P.

9/28/2022

If I could give them -5 stars I would. My shower was clogged and I work odd hours so I called the first plumber I could think of (them) to come out and fix it. The tech came and told me that I have two options. 1. To snake and 2. To hydro jet. I opted to start with option 1 because it was cheaper. He spent not even a minute on it before telling me that there was a problem and because my screws were rusted in my overflow cap he couldn't do the work. I asked what the next step was and he told me I needed a whole new shower and that they need to demolish the tub and the wall. I asked how much that would cost and he said $10k. Wtf! I of course declined and he charged me $60 for the diagnostic fee. I called another plumber to come in and it took him 45 minutes to drill out the rusted screws, snake out my drain, and replace my overflow cap. The worse part was when Steve's called me to do a follow up to see if I was interested in getting the work done nowhere in the estimate was the 10k to demolish my whole tub and wall. The a**hole didn't want to do the job because drilling out rusted screws would require a little more work so he made a bogus quote knowing I would turn it down and still had the nerve to charge me the dg fee. Go anywhere else but these guys...

Lambert P.

04/10/2023 12:00:00 SA

Although reputable and customer friendly, we found their pricing really high. $1100 to installed a waterline for an ice maker. Our new refrigerator cost that much!.

Katherine W.

6/28/2019

The WORST plumbing service EVER. Do not use them!! They refuse to tell you the cost over the phone. The plumber comes in, does the absolute silliest diagnostic then keeps on upselling and upselling . After the diagnosis, they want to be paid in advance of doing anything, REALLY? I needed a new flapper for the toilet. It cost $262 for their special bandaid service. This should have cost $100 at the absolute most. I will never use them again.

Robb G.

2/19/2021

This may be remote, but had a bad experience on a Friday night...at 8pm, took a 9pm to ??? appointment ($250 min dispatch fee). I waited until 9:15 calling back to see if plumber on road confirmed anything, but plumber did not call dispatcher back, so I cancelled and re-scheduled for Saturday 3pm- 5 or 6. I called about 5:15pm and no answer (8+rings), so I kept redialing for about 30-45min and no answer/no answering machine. Someone finally called after 6pm. It wasn't her fault, but I asked her to please cancel. Maybe for jobs during week days they are more responsive, but for afterhours, I have crossed them off my list. Again, maybe this was a remote incident.

Alyson C.

6/13/2022

We were very impressed with not only the rapid service and communication from Steve's Plumbing (called them in the morning, they sent a text with the picture of their employee and time of arrival), but the work ethic of Rob G. He discovered we had also had a leak in our shut off valve as well and worked from the early afternoon until early evening to ensure it was fixed! Superb work ethic and a true professional

Jamie N.

11/14/2021

Okay I gotta get honest here. Shon was awesome and helpful with my stank situation with my tenants from hades. But I'm sure I paid $1000 more than had I just calmed down and went to anywhere and ordered the hot water heater and get installed with a regular appointment and NOT THE HIGHER PRICE EMERGENCY KINE SERVICE
Oh well they must need more money than the regular ones .‍

Kainoa C.

8/29/2020

Diana helped me to schedule our service and Zach was the tech that came to my home. Both were very polite and professional. I really appreciated the immediate response to my plumbing needs and Zach really showed some skills in how quickly he diagnosed and resolved my plumbing emergency. Thank you to them both!

Richard S.

9/22/2022

Called Steve's Plumbing to look at a water heater. They came out, spent 20 minutes assessing the unit. Said we needed a new water heater and billed me $900+ for just 20 minutes. They said the $900 would be applied as a credit if we use them to replace the unit. Their quote for a new water heater was over $8,000...YIKES!

We got an alternate quote less than $2000 to replace the unit. I'm no plumber but before ordering a new one I went in and looked at it to see if I could see anyhting. To my surprise Steve's did not even open the cover plate to look inside the control panel. I reset the unit and it works perfectly. Any basic handyman could have figured it out. SCHEISTERS!

Jeremy K.

6/20/2021

If you care about your home and your property go with another company that has more professionalism and customer courtesy. Communication is terrible and when I requested that they fix the issue they left, they had the nerve to try and charge me again for someone to come out. I'm not even going into detail because it's a waste on my time and energy. Take your business to much more professional and reliable business. You'll thank yourself later.

Evelyn C.

11/06/2018 12:00:00 SA

My tenant called to have tub unclogged. Guy came in looked at it, had the tenant sign a form in and out in less than 10minutes, charged her nearly $430.00 for his service which came back in 48 hours. On his service contract he claimed no warranty on this job. I called another plumbing service. He came out, said exactly what he needed to do, stayed over an hour to remedy the problem by doing the right thing, provided additional recommendations for preventative measures and charged only $150. He told me, he's done work in New York where the buildings were over 100 years old and even then he would give he customer a 7 day warranty. He said they ripped you off. He also said Steve's Plumbing is known for stuff like this. So buyer beware.

Ellis L.

12/23/2021

Quick summary: They are so expensive that it borders on rip off. Be careful of their extra offerings.

Cost: Tub spout. $25 at City Mill. Let's give them the benefit of a doubt and say it's the Tesla of spouts and cost $100. That means labor was $300. Job took 30 minutes including the determination of what is wrong. Tack on another $50 just to come out. Yes, they still include this extra charge even though you accept their offer to fix.

The good. Kerry was polite and professional. He did the job quickly.

The bad. Steve's Plumbing seems more focus on making the most money out of you. The service seems almost secondary. This is evident when Kerry tried to include the tub diverter with a charge of $1000 more.

They did fix my issue but the exorbitant labor cost and having to be cognizant that they take liberties to charge you for work that you may not need just makes me want to look elsewhere for my plumbing needs.

James M.

6/24/2020

When I needed a quote, your company was not only professional, but very quick in responding. From the call desk workers, Tracy and Crystal, to the knowledgeable plumber Matthew, I have nothing but kind words to say in regards to the staff and the company. Thank you so much for helping with my dilemma.

Matthew was both kind and patient with the questions my wife and I had. We appreciate it.

Lynda B.

8/22/2022

Our a/c stopped working the day before. We called Steve's Plumbing the next morning and they were able to dispatch a repairman to our home about 4 hours after our call - called at 8am, Josh came around noon. All other companies we called didn't have appointments until late in the week, or the week after. Josh was professional, experienced, and repaired our a/c within an hour or two. Thank you Josh and Steve's Plumbing for your prompt, professional and quality service!

El P.

08/04/2017 12:00:00 SA

Chose Steve's because they're based in Pearl City where I live. I also dig their colorful green vans...lol. Seriously, Lyle & Michael were outstanding! Both are very professional and efficient. They fixed a leaking pipe in our wall pretty darn quick! Wife and I were impressed with their knowledge and how helpful they were to answer all our questions. We're not only 100% satisfied, we'll be repeat customers for sure.
Steve's Ohana Membership sounds like an awesome value because we have an older home that could use several small plumbing tweaks so we'll be calling for Lyle & Michael real soon. Mahalo, guys \m/

Navia G.

11/24/2016

Lyle was awesome !! Very sincere to our needs thank you so much lyle ..navia gonzalez in waianae

Chris K.

04/07/2020 12:00:00 SA

Alex and Jermaine from Steve's plumbing's saved all three of our bathrooms lives!!! Top notch service from two top Notch guys!!! Mahalos Alex and Jermaine for the awesome work and professional customer service!!! I highly recommend Steve's plumbing for your plumbing needs!!!

Kar Wai L.

10/05/2018 12:00:00 SA

Very responsive on request to get quote for Tankless water heater. But, very pricey even for just a replacement. Electrical and plumbing work was already in place and with is currently working. They also charge for $49 dispatch/quote call for just 30 minutes. Was told that $49 will be credit if you accept quote to install; but, found out that they will credit only if you take the quote at the time and day on the date the quote is made. Plumber is very professional when he come. Did not accept the quote because it is way over priced.

Antonia T.

4/23/2022

One of our split unit ACs were leaking. And called in Steve's Plumbing & AC. Nicholas delivered exceptional service and solid background knowledge stopping the leakage. It was still in need of servicing to deep clean and rescheduling down the way. AJ, Jake, and Mike provided excellent customer service and process info. I would highly recommend them!

Bob T.

6/19/2019

I had a couple of jobs done last week. The first was done well. The office staff was professional & scheduling was easy. I asked them to check out another job and Lyle corrected my misunderstanding about a situation (thought I had a pressure toilet tank, but he said,it wasn't). I guess he knew the problem. I asked them to remove a plastic inner water-saver container to turn the tank into a regular tank because it was blocking the flapper and the toilet was running. The workers were great, but Lyle should have told me the ease of the situation. The work order wasn't shown to me until after the job was done. It said they were going to remove the inner materials, but they didn't. All they did was remove an insert to get to the flapper. That cost $150. When I asked if they could change the float, the workers called Lyle and he said that's another $100. I called their office to complain. After reading the work older, an office worker said she understood how there could be a misunderstanding. They followed up, but I was so angry I couldn't express my thoughts. They said they would call back, but they didn't. Because of these questionable practices, it shines a light on their integrity and morals. Did they overcharge me? Did they really do what they said they were going do? For peace of mind, I would go with another company.

Michelle W.

1/30/2019

I had a underground leak between the meter box and the shutoff valve to the house. They arrived late. There services are bundled, so you cannot tell what the cost is for supplies and labor. They don't give you a written receipt. All done on a tablet. You have to make sure they have your email so they can send it to you. I was told that the price could ( key word) be lower if they do the work and some other factors. They were going to reroute the pipe since I wanted a new pipe from the meter to the shut off valve. The pipe was going to be put along the driveway, so that the driveway won't need to be dug up. The first day they worked they dug about a few feet.!Then I was told that they couldn't use this soil to fill in after the pipe is in. The materials to fill in would cost an additional $1700. Also the palm roots they have to dig through is difficult, so that was slowing them down. The second day they dug about 7feet and 18 inches down. They were here from 9:15am - 5:30 or 6pm. The third day they came about the same time and they didn't have much more to dig and it was in good soil. Not difficult to dig. They didn't finish the job until 6:30pm! The cost was way more then what I was told in the beginning. I feel like I was over charged, and they took too long to do the job.

Donald K.

05/04/2017 12:00:00 SA

I wanted to do a quick follow up. Couple months after our new water heater was installed, there was a slow leak coming from the T. The same friendly and professional technicians followed up with the issue. After assessment, they confirmed it was a part defect and not a technichian error. Lyle and Kristian went right to work and fixed/replaced the part. I want to make it clear to everyone that these guys are top notch. I have greater respect for these guys and plumbers in general. They work long hours, go from site to site, and work late. Like many of us, we have a family to tend to, and these gentlemen are working hard after hours ensuring that the job is done right. Thank you Lyle and Kristian for giving us peace of mind.

Chris Z.

10/06/2019 12:00:00 SA

Like paying more? Like living in Hawaii and paying a cost of paradise tax? Well Steve's is for you.

Like giving someone $50 for nothing well than I am happy to share my Venmo with you for enjoying this review.

First, the good. The operator on the phone and technician were both friendly. Our technician was on time, friendly and knowledgeable.

The job was simple. Replace the fill valve in a toilet. Steve's price $392 (after a coupon $263). For context, this is for $20 worth of parts and maybe 30 minutes of labor. I have paid for this service before with a couple different licensed plumbing companies and the price has been between $70 and $100.

Or for SAME amount of money I could get a new toilet. That's right I could go to Costco pick up a kohler toilet for $199 and pay $200 for another plumbing company to install the toilet and be done.

I hope no one ever has a serious problem (leak etc) and gets taken advantage of in a time of distress.

I paid the $50 for the estimate which after seeing the quote felt much more like a cash grab and is like going into a restaurant and paying $50 for looking at the menu. I was happy to spend $50 when I thought the job was going to cost ~$100 and the $50 would be applied.

So like I said, if you like spending $50 feel free to ask for my Venmo. It took me more time to write this review than it did for Steve's to diagnose my problem.

Rose W.

02/03/2022 12:00:00 SA

Paid over $700 to have our main line snaked out and was told the work was guaranteed for 90 days. Well one week later raw sewage is pouring out the shower drain and Steve's response is it's after hours we will have to charge you a $150 dispatch fee to send someone now. They want to charge me to send someone to fix the repair they already charged me for a week ago. Ridiculous when they found a way to miraculously waive the dispatch fee the first time I called. Customer service repeating I understand how you feel but doing nothing to help except say it's company policy to charge a dispatch fee was absolutely useless and just made matters worse. Shady af. Do not recommend.

Julia P.

04/12/2018 12:00:00 SA

Be wary of what your estimate reflects. Are you serious? a breakdown of your company's expenses that are tracked to ensure a profit is made. Yes, I fully understand what we as consumers pay helps organizations meet their respective goals in each of these areas. However, as a customer /consumer I want you to make a profit but I don't care how or what areas of your expenses you make it. My husband and I simply want to know what the materials and labor costs are along with any other fees that may be incurred; i.e., disposal of water heater. (Especially, with an estimate of $7,500 plus and we received 2 other estimates from 2 different plumbers for less than half that rate.) Then we have the opportunity to decide if there is an expense we can reduce or eliminate by doing it ourselves; i.e., take the water heater to the dump ourselves. Or as we already told Lance, we will be doing the excavation ourselves. So you may have received 5 stars from other customers but you will not receive them from us nor will you receive our business.
Just a note that factored in our decision, Lance called me this morning and left a voice message that he would call me back later today. Well, it is 9:35 PM and he has not called me back. He is trained to upsell everything. Perhaps provide training to follow-up on what was stated/promised.
Totally disturbed by Steve's Plumbing business practices or lack of.

Here is the breakdown provided,
We are a no surprises company- which means we believe in giving you options upfront so that there
is never a concern about what it is going to cost. Because of this pricing is not broken down parts vs
labor but we can show you how it breaks down so that you feel comfortable with our services.
Please look at the breakdown below and thank you so much for using our service company.
Service Call Expense Breakdown
1. Customer Service Requisition....................................9%
2. Initial Area Inspection Service...................................8%
3. Solution Research and Acquisitions.............................6%
4. Primary Renovation Services....................................28%
5. Secondary Restoration Services.................................14%
6. Area Clean Up and Restoration Service..........................5%
7. Hazardous Disposal Services.......................................4%
8. Start up and Safety Testing........................................7%
9. Performance and Calibration Services...........................6%
10. Warranty Liability....................................................5%
11. Licensing and Regulation Maintenance...........................4%
12. Insurance and Maintenance Expenses.............................4%
Total Expenses.......................................................100%

In the event that you should have any concerns about this job and the work we provided, please feel
free to contact our management team in order that we may help make it right.

Thank you:

Steve's Plumbing Service

Well, we really don't care what their customer acquisition costs our nor how they profit from them. The labor and material cost are basic an
simple the only concern as a consumer.

Jill G.

5/21/2019

Better than Excellent!!

I am blown away at the fantastic service I received from Steve's Plumbing!! Initially I spoke with Rachel at the office and she was wonderful! She got me scheduled, then emailed me a confirmation of my appointment. Then the day of your appointment, they call to let you know your technician is on the way AND email you the technician's picture and name, so you know who is coming to your home. I had the pleasure of having Clayton and Kevin as my technicians and they were great! You could tell Clayton was extremely knowledgeable and knew what he was doing - and Kevin was learning from a master. We had to change the original plan due to the pipes in my building not being cooperative (water would have needed to be shut off to the whole building ), but they were able to find a solution and we were able to get exactly what we wanted. If you're looking for a plumber, look no further. You will be happy by calling Steve's Plumbing - and of you're lucky, you'll also get Clayton and Kevin as your technicians!

Mike F.

7/26/2021

The dispatcher was quick to respond. However, Steve's Plumbing charges $49 for a quote upon inspection which can be applied to the plumbing job if you decide to let them do the job, however, they do not charge by the hour, they charge by the job based on the plumber's opinion. Seems fair enough but if the quoted price for changing the toilet is unreasonable, you will have to pay $49 for the fee quote.

Janice U.

02/06/2020 12:00:00 SA

Definitely would recommend them as they are fast,accommodating, knowledgeable and extremely helpful. Only issue I have is they are pricey but signing up for the Ohana plan was the best thing I did as I had a lot of plumbing issues. Mahalo to Kristian!! He's awesome!

AL D.

3/28/2018

My company's plumping crapped out! Pun intended. Not a great experience to say the least. We had two companies come in and take a look. The first company said sorry, they can't fix it. Second company came in and fixed it once, twice. Three strikes they're out!! Steve's plumbing came in and saved the day.
Obviously this job is not for the faint of heart. They were well equipped to handle our problems. Found a major blockage cut into that puppy and replaced the pipe. These guys are heroes! Being knee deep in it (literally) and still they are incredible friendly and upbeat. You can plainly see they work well together as a team. Thanks guys! Especially, Shon and Mason you are both professional and quick to get the job done.

Latosha F.

12/04/2022 12:00:00 SA

The initial inspection seemed to go well. We signed up for a silver plan and paid extra for monthly visits, which would be at no extra cost to us later if we needed to contact them for any reason. After the inspection and after communicating the need to get the issue resolved quickly, the inspector expressed that he understood our urgency and would send his best guy to the house.
On the scheduled day, the plumber was supposed to be at the house at 8:00 am. I took the day off work to make sure I was there. The plumber no-showed. I called Steve's Plumbing at 08:30 and was told they were on the way. I eventually received a call stating that the plumber couldn't make it.

On the second scheduled day, the plumber was supposed to be at the house at 8:00 am. At 7:00 am, I get a text saying Carlos is on his way. I was out running an errand and flew back home to make sure I was there. At 8:30 I was told that Carlos was getting parts and would be there shortly. Around 9:30 Sonny shows up. He doesn't know what he is doing and eventually left the house because he was going to get parts. (They told me earlier they went to get parts, so I was confused as to why they're getting parts again. And where is Carlos?) Sonny came back with another technician, whom I can't recall his name. The other technician then shows Sonny how to do the job.

I'm all for training, but I'm also all for being honest and transparent. That is not this company. Keep training the guys, but please teach your technicians how to be honest and forthcoming.

We aren't sure if they did the job right, because something broke shortly after they left. We didn't bother calling them back, because we didn't want them to come in here and break something else to pretend that they have to fix something and charge us more fees. We never took advantage of the free monthly service either.

A few months after this, I received a phone call from Steve's Plumbing, expecting a monthly fee for the silver plan I pre-paid for. Apparently, I hadn't been paying the monthly fee and they were about to report me to collections. I was never informed of a monthly fee.

I explained to them that I never wanted them to come back to my house for any reason, but was told that (1) I still had to pay for the previous months and (2) I had signed a form consenting to the monthly fee. When I asked to see the form, the signature on the document was not mine. When I emailed the customer service center back to inform them that the form contained someone else's signature and not mine, they simply responded with I will make a notation on your account and adjust your account accordingly rotating the cancelation of your membership. Thank you again for your response and feedback.

Stay away.

Sean S.

11/26/2020

After two weeks of constant back and forth we finally received our quote.

Guess what? It's not even a quote on a job we wanted done, it's someone else's project. In addition, we are still getting spam emails from them saying that someone is coming to do an appointment when we didn't request one. Very strange. We paid nearly $60 for a technician visit, a wrong quote, and a whole bunch of wasted time and energy.

The other plumbing companies we used took less than a couple of days to provide detailed quotes and we did not have any unnecessary correspondence.

They have commitment issues. I will not waste any more time dealing with this company. I can't imagine what it would be like to get a correct quote and having them do a job at my residence; the experience thus far has been nothing short of bad. The one bright spot is that the workers seem nice but that's it.

John G.

11/21/2018

When a person makes an appointment to a reputable business, that business should stick to it. I made an appointment to have a water leak checked. I got a call later that afternoon saying that the plumber is stuck still working on another job! Appointment now gets rescheduled the next day between 8-10 am. GUESS WHAT, ITS NOW 11am AND STILL NO PLUMBER. Many businesses have their friends and family members write good reviews for them. I'm not one of them! I got things to do too....
Need better communication between the person answering the phone and the field tech. Other than a 3 day delay, the field tech, MR. Paison is very knowledgeable and professional. Recommend speaking directly to a field tech instead to eliminate any miscommunications.

Kim P.

8/28/2021

Unapologetically OVER PRICED. Rip-off level, actually. $350 to install a kitch faucet that took 20 minutes to install!?! $400 to install a toilet in less than 45 minutes!! If we had not been in a hurry, we would have walked.

Jonathan B.

09/11/2019 12:00:00 SA

Found out our solar water heater was leaking in the early morning. Called Steves plumbing and we had a new functioning solar water heater installed by the next day. Lyle & Audie were very professional and efficient. We didn't shop around because we felt very comfortable with what was presented to us and the options that we had. Their customer service gained our trust, so the estimate seemed very fair. The techs were CT & Avery who came to install the water heater. They ensured our needs were met and everything was functioning properly before they left. I hope to never need to call someone for this reason again. But if I do, I'll call Steves Plumbing Service again.

R B.

10/24/2019

Used website contact form to request estimate for tankless water heater installation. Project would involve upgrading electric, removing old heater, and installing new. Was phoned following day to schedule someone to come out and provide estimate. Was then told that there would be a $59.99 Dispatch Fee for someone to give me an estimate. Wait, what? You expect me to pay you to provide an estimate? Not bloody likely. Here's a hint folks - if the company wants you to pay for an estimate, RUN. Speaks volumes about the company's integrity.

leimomi k.

7/15/2021

This review is for Jeremy of Steve's Plumbing. I was in an emergency bind with two bathrooms out! I called several businesses but no one could come out till the next day until I called Steve's Plumbing Service. Luckily, the kind lady I was taking to searched her data base and found a technician wrapping up nearby and would be able to come to my hale next! Yay! She also told me to go to their website for some coupons I could use! Yes!

Jeremy T. , the plumber technician, came and was very courteous and very well mannered. He helped me save money too by offering suggestions and applying the website coupon. The cost was high to me but I was able to save some with Jeremy's help. THANK YOU JEREMY!

Jeremy was clean, explained to me my situation and the reason for my plumbing issue which I really appreciated. Jeremy also gave me his recommendations for future prevention and guestimate of costs should I decide on my options. I really appreciated the time he took with me to explain. I really didn't feel like he was pushy or trying to up sale me into a service. I appreciated his honesty and experience.

Mahalo Jeremy T. for coming to my rescue and being very gracious and patient from start to finish.

Joseph J.

11/20/2017

Steve's Plumbing came through with a tough plumbing job! A very big shout out in particular to Stuart Ackley of Steve's. Stuart was extremely professional and methodical in stopping and repairing an underground water pipe that was flooding out the parking lot of my apartment building in the middle of Waikiki on a SUNDAY evening. I manage the building and Stuart worked with me in keeping the price down by narrowing in on exactly where the leak was coming from and eliminating the need to dig up other parts of the parking lot. He gave me a flat rate estimate for repair up front and stuck to it. When other plumbers would have called it a night, Stuart and Colin put in extra hours to make sure that the job was done right and that the inconvenience to the building's tenants were kept to a minimum. They worked late into the night and showed right back up the next morning after locating hard to get parts for this particular piping that was over 60 years old. Stuart really went out of his way and went the extra yard to make sure that the job was done right with the least amount down time (water loss) for my tenants. Gotta give credit where credit is due!!!

Danielle S.

08/10/2017 12:00:00 SA

Disappointed in their poor scheduling and lack of dependability!

I contacted this company on a Wednesday to schedule an appointment for the following day.

They gave me an appointment for Thursday at 8-9:30AM. Due to an emergency they had to reschedule to a later time - 3:00PM -5:30PM. I thought to myself, Meh! No biggie, at least they're coming the same day.

I get a call at 3:00PM from Steve's Plumbing Service asking if they could reschedule to Monday.

No, Steve's Plumbing. We can't wait until Monday. That's way too long of a time to allow my sink to continue leaking. Please do not overschedule your plumbers - it provides poor quality service to those waiting for their appointment, and end up being canceled on at the last minute.

P M.

4/21/2017

Tony did a great job on our emergency call! He has great customer service and was very nice to deal with. He saw our entire water heater replacement through till the end. We appreciate their service!!

Maeve O.

5/21/2017

We live in Makiki. I called to confirm the expected window of the techs arrival. Their gps sent them to Moanalua so they were later than expected. I believe the head tech's Lance. He was cordial & knowledgeable. After his inspection he said the disposal was indeed the culprit. I had the disposal so they did some drain clearing and replaced the bad gd. They took an hour. He quoted a fair Honolulu price. I would recommend them as long as you the customer are assertive. There's no need to pay for anything you DONT need or want.

Alana M.

11/17/2022

They stole my faucet after replacing it with a different one. It's broken you know was the response the next day after I demanded it back. Terrible at communication, and sneaky about extra costs. Still waiting on a reply from the supervisor. Horrible experience

Eve S.

11/30/2022

Pretty bad on their appointment., they cancelled my appointment 3x and it's not fair my husband had his day off and they cancelled it again.
Too expensive too.

M C.

12/28/2020

Sorry. I really hate writing this negative review but I felt it needed to be addressed. My pilot light on my 5 year water gas heater kept shutting off. Needing hot water for the family, I desperately called Steve's plumbing. Though I explained my plumbing issues, the call center gal said they needed to send someone over for assessment first and it would be $49.99. Then he will then give me a quote. Technician was nice but the price he quoted me was far from nice. He quoted me $1500 to 5k for the job and I could not believe it was so high! Especially since I originally paid $600 for the heater! I paid the $50 assessment fee and said no thanks.
Just wanted to let folks know especially during these Covid times and money is tight, that there are other options out there for a more reasonable price.

Adam B.

3/16/2021

One of the worst companies ever. Shady and extorsion. I asked him what it would cost to unclog a drain, assuming they just had to stick the router down and declog it in 10 minutes like every other time it's happened, and they told me they could only tell me what their service call fee was which was $50. They would not under any circumstance tell me what it could possibly cost to unclog the drain. So either they don't know their prices or they extort people based on how they look once they arrive. Any professional plumbing company should be able to quote what it would cost on average to declog a drain. These guys are a joke

Cynthia I.

5/24/2022

Thank you to Chris for getting my A/C working. After another technician from another company failed to diagnose and promised to come back but never did, I was also told by the other company it could cost $11,500 to replace my unit. I made a job listing on Yelp to get other estimates because it was too hot this week to wait around for my usual technician to get back to me. Steve's responded right away saying they could come give me an estimate but offered to try their hand at fixing it first. Well they did fix it, and gave me a 1 year warranty on the part they replaced. I'm happy I can kick that $11,500 can at least a year down the road. Very friendly guys that came. I felt safe. One took off their shoes and they other wore booties, which was important to me but I didn't have to ask them to. I will be calling Steve's in the future for my A/C maintenance needs. I see their truck in my neighborhood a lot so I know other people trust them too.

Erik H.

12/27/2022

I was unable to use their services as the technician was going to arrive 5 hours late from the scheduled appointment time.

I called on a Thursday to set up an appointment for a Tuesday morning at 8. I received a call just before 8 saying the technician was running behind and would arrive around 10 to 12. I received a call at 1020 saying that the technician would arrive within 45 minutes. I received a call at 1140 saying that the technician didn't have the needed tools and would arrive within an hour. At that point, I cancelled the appointment.

You'd think with 4 days heads-up they'd have everything needed before they left the shop for the days planned jobs.

Gary K.

08/09/2017 12:00:00 SA

We had a toilet backup problem early this morning. Called Steve's Plumbing and left a message. Our call was promptly returned. This was our third time we had called over 9 months. Each time we were handled with great respect and courtesy. Each time we were handled by Frank. Each time he has been professional not only repairing what we needed to repair but also showing care by explaining to us in detail what caused the damage and how it happened. He remembered us and he took the time to listen to us and patiently answered our questions. We think of him as a doctor. You only want to see him to cure your ills. But when you need him, you are provided the needed care for a cure and advice how to prevent future ills.

ANN MARGRET J.

07/07/2018 12:00:00 SA

Called to make an appointment for leak faucet and super easy and friendly staff. SPS is my favorite go to plumbing company. Clay is an honest, reliable, hard worker that I would highly recommend to all my family and friends! He works quickly and efficiently. You won't find these qualities in a lot of plumbers these days. No more leak! On top of that Clay found out that our Garbage disposal leaks and need to replace for a new one!!! They do a awesome job at a fair price. Thank you Clay and Braden for the excellent Service.

Edward O.

5/19/2021

RIP OFF SUPER HIGH PRICING....!

They are charging just as much as the cost to take a Plumbing course.
Don't bother.

Kealohalani G.

6/30/2023

Our toilet and shower started backing up, I called so many companies and no one could help! Steves came to my absolute rescue. Shon did an amazing job. He was kind, respectful, honest, and efficient! He truly saved the day. I cannot recommend him enough! Thank you!!!!!

Nam V.

5/27/2020

Here's the thing everyone needs to know about Steve's Plumbing:

1. They charge you a $49.95 fee to come to out give you an estimate.
2. We called them out to clear a clog in the gutter.
3. They come out and give us a menu of pricing which ranges from $472 to $1500. To! Clear! A! Clog! Bottom line is the basic plan is $472 to TRY to clear the clog. If it takes too much time, then they might charge even more.
4. They don't charge by the hour (like you normally expect) and really don't give you a definite yes, the job will get done.
5. I asked them to leave and paid the $49.95.

If this sounds good to you, then go ahead and use them.

James B.

5/17/2020

They gave me an estimate for various projects that I was unaware of. I had them change the inside of a toilet and they did a very professional job. I didn't know there was a science to this. Explains why my toilet had a constant leak. Thank You!

Ginger T.

8/23/2023

People never expect to be on the short end of the stick when dealing with a company, and expect to be treated fairly, considering it is our time and money we are investing in said company, but my experience has been quite irritating due to lack of communication and respect from Steve's Plumbing. I have anxiety on the phone so I use email, live help, or in person as options for making appointments etc. I spoke with Tony the other day, who mind you was exceptional in the customer service on the live chat. He understood the issues and scheduled the appointment for today (8/23). But he said I would receive an email confirmation from them, which I did not, and when I tried to use live help again, I only had issues, so gave up. Someone called my husband yesterday to confirm the appointment for today but he was really preoccupied and thought they said they would be here between 8-2. Come 3 pm today, nobody had shown up or called, so he called to see the status, and was told that someone should be here between 3-5pm. Well at almost 5pm I used live chat to find out what was going on. Nobody showed up or even had the courtesy of calling to let us know nobody was coming. Wasting an entire day due to their lack of communication or customer service. Clearly they don't need or want the business if they can't even take a minute to say they aren't coming or need to reschedule.

L O.

3/31/2022

Had an issue with my toilet and called for a service. Came in on time, no problems. Lead plumber Jarrett Kalaola came in, took care of it quick. In and out, no b.s. straight to the problem and done! The company as whole, very good service, quick and direct.

Thomas S.

7/26/2021

Charity, cassey, and crystal dispatchers were extremely helpful in coordinating my appointment. I had an appointment when the plumber was free so I sent photos and left my door open. Charity, crystal and cassey were so helpful in communicating the photos and the message to Aaron Fernandez the plumber my requests. When I had returned home. Aaron Fernandez was waiting for me outside. Aaron had already looked over the work had an assessment done and a price. He explained in addition to the kitchen sink fixture change he recommended I change the sink valve bc one was old multi turn valve vs the newer better quarter turn valve and the other was unusual size to be compatible with more common parts for future jobs. Aaron Fernandez, charity, crystal, cassey gave the highest customer service they were friendly patient and understanding. Really made me feel comfortable taking their time on the phone and in person. I would highly recommend using Steve's plumbing.

Aaron did an amazing job changing the fill valve in my toilet and sick fixtures and valves.

Donald K.

05/03/2023 12:00:00 SA

It is Wednesday May 3, Steve's Plumbing & A/C Service customer service contacts me to assure me the entire bill will be refunded and apologized for the inconvenience they had put me through. I am delighted that we could come to this resolution. For them to accept responsibility I give them credit and have earned my faith and trust in there company.

David G.

6/15/2022

HORRIBLE!! Out of four appointments they cancelled three on the day of service. In the middle of a remodel they couldn't have screwed nus over more. THREE TIMES!! Couldn't say anything about the work because they never did any. The sweet lady on the phone doesn't make up for the worst service EVER. I'm a painting contractor on the Big Island for over 20 years and know a little something about customer service. DON'T WASTE YOUR TIME!!

Ken M.

6/28/2022

Had 2 unpleasant experiences with this company. We have a north shore property that was having excessive fresh water bills a few years ago. Called them for a quote to locate the leak on the 3 acre property. They quoted us $30,000 to run new lines instead of locating the problem. Called another plumber and they isolated and fixed the issue for $600.
Earlier this year on a home purchase the seller's agent had Steves crew over the day before closing to unclog a toilet backup. They claimed to have fixed it. After we took possession the clogs resumed. Had another plumber scope it and find other issues that Steves ignored or didn't discover. $4000 later plumbing is working fine. Time to report on these losers as one of their crews is working down the street from us. Looked like Steve himself arguing with the neighbor while his crew split in a low rider with pakaloa leaf on the door.

Etta M.

8/27/2019

Great Service but way TOO PRICEY!!!!!!
Caroline had great customer service over the phone. She was courteous, helpful, pleasant and answered all of my questions.

Shon Bolo was the technician that came out to replace my toilet during normal business hours. He was informative, knowledgeable and respectful. He replaced my toilet in a timely manner and I was pleased with his overall customer service.

Installation of my new Toto toilet cost me $988.00. After the technician left, I checked online and found the exact same toilet in stock at Home Depot for $202.00. I am disheartened that Steve's plumbing would charge customers $786.00 in labor & markup cost. I would highly recommend, if you have time to shop around for better deals.

I give all stars to Caroline and Shon!! Great job!!

Steven S.

12/30/2019

I have used Steve's Plumbing for over 20 years I have found his company to be outstanding. His prices are always better than I thought they would be and the quality of work is just the best.

Kym R.

02/11/2023 12:00:00 SA

we call Steve's plumbing for all plumbing issues. latest was a water pressure and temperature issue. Service was professional and timely. We were given option to follow up with another service but chose to wait and see what happened. Very happy with results!

Gaye B.

6/29/2022

Way over priced!!!!!!!!!The price of a home mortgage payment to flush a line! $3,000.00!!! No parts needed to be repaired or replaced, no digging for pipes. Just clearing a grease clog. Still recovering from sticker shock. The product they use can be ordered from Amazon for under $50.00. Wish I would have known.

Christina C.

05/01/2018 12:00:00 SA

We had a problem with our toilet not flushing properly yesterday night. We tried using the plunger many times but still nothing worked. We called Steve's Plumbing right away to book an appointment for the next day. The lady who answered our call last night said a plumber will be there the next morning around 8:30 or 9:30 am. A lady named Lucy? called the next morning and said they were pretty much booked for the day and tried to reschedule our appointment for another day. I asked again if there was any chance they could have somebody come in any other times the same day. She was very nice to double check again and said they could have someone come in between 2:00-5:00 pm. I told her that would be fine. I believe around 11:00 am she called again and mentioned the plumber is able to come in about 30 minutes. Great!

Our plumber guy was Shon and he was super cool. I let him know what the problem was and he carefully inspected it to figure out the cost of the repair. Before he did anything, he made sure that I knew about the different procedures and costs we can choose for them to do. Shon did his quick fix to unclog the toilet and it flushed normally after that! Thank goodness cause if that didn't work, it would have burned a huge whole in the wallet to have the whole toilet replaced! Thank you to Shon and Steve's Plumbing for the excellent customer service!

Dennis I.

8/25/2022

$3800 to replace a 50 gal hot water heater that Steve's purchased from Home Depot for $785. That means Steve's charged me $3015 in labor for a job that rook one guy two hours!!!!! RIP OFF!!!!!!

Maria G.

07/02/2021 12:00:00 SA

Thank you Steve's Plumbing for sending Shon Bolo for my bathroom sink repair! He was professional with a great sense of humor, arrived on time, was respectful of my home (wore covers over his shoes), wore a mask, and made sure that noting else was leaking. He made sure that I knew that Steve's Plumbing stands behind their work so even though the bill was higher than I had hoped, I was happy with the service and the knowledge that a professional was looking out for me!
3 cheers for Steve's Plumbing and for hiring such terrific licensed plumbers!

Arnel B.

03/02/2017 12:00:00 SA

Lyle's magic started the hot water when he showed up. Thanks Lyle

Marcus N.

8/17/2023

Requested service to fix a clogged toilet. My water valve for the toilet was broken or not closing properly so he couldn't do any work. He told me the problem and charge me for the diagnosis of the problem which was $350. The entire diagnosis took under an hour. Lifting the cover for water tank of the toilet was the only work he did.
When I called the main office to ask about the price list, they said that their customer service staff did not know what their technicians did or charged. If I was able to understand the charge maybe I would be less upset, but seems like a very expensive quote to me.

Hunter V.

11/06/2017 12:00:00 SA

I am SO disappointed!!! My mom had a leak under the concrete at her home. She got a quote from Steve's Plumbing. I had her call a second company to get a second opinion. Turns out, Steve's was almost two times as expensive. Save your money people, find a honest local company instead!!!

Leionette O.

8/16/2018

Outstanding service from beginning to end!

One of the sinks in my house wasn't working properly and I tried everything I could to troubleshoot it myself, but could not fix it so I decided to call a plumber.

I wasn't too sure about what plumber to go with, but I've seen Steve's Plumbing Trucks around my neighborhood so I decided to give them a try. I messaged them through yelp and they got back to me right away. I spoke to Courtney and told her what was going on and I had an appointment in no time.

On the day of my appointment the two technicians (Alex and Farod) assessed the problem I was having and let me know what my options where. They were both really professional and answered all my questions.

Overall, a great experience! I signed up for their Ohana program and will definitely be using their services again (if needed) and would recommend them to anyone looking for a good plumber.

Thank you Steve's Plumbing!!

Lynne Gushiken I.

06/01/2020 12:00:00 SA

I called Steve's plumbing about a leak in my outside faucet. They sent someone the next day. Tech was very courteous and explained what he was going to do. He even had a $50 coupon for me to use.

Kari N.

1/25/2023

FYI, if you require your garbage disposal to be replaced please know that they charge a flat rate of more than $900. I was unaware it was flat rate service until I received the invoice and it was not itemized. When I had inquired about receiving an itemized invoice I was informed they do not provide itemized invoices and the garbage disposal replacement service was a flat rate service. I asked their customer service to provide me the cost of the garbage disposal for my records 3 times and have not gotten a response back. I looked online and saw the garbage disposal they installed was cost less than $150. The tech spent less than 1hr to complete the job. They did dispose of my old garbage disposal. However, I can not see how or why they would charge me more than $900. If someone or another plumber could please explain to me how they could justify their cost for their services. Then maybe won't feel like I got defrauded and disappointed. Thank you!!

Ken K.

10/13/2021

They quoted an up front $100+ travel fee for plumbing work on the Windward side of the island. I figured that this was indicative of potential inflated pricing by them. There were many options and we went with another company. We were satisfied with the company that we ultimately selected .

Priscilla Z.

1/13/2022

Had a dripping shower faucet for several months so I decided to request a quote through Yelp. They took my number, called, and scheduled an inspection for the next day. Prior to dispatching their tech, they called to make sure someone was home. Ryan Daniels serviced us and was very professional. They have proper procedures for entering homes while maintaining COVID precautions and not tracking dirt in. He determined that our fix couldn't be done same day and provided us with three options. Unfortunately, we had to decide which service to go with right away. I wish we could have thought it over for one night. We live in a complex and he coordinated with the resident manager to shut off water. We later found out we could shut off our own unit's water and he even showed us how. Next day, Ryan showed up early and was able to crank it out before lunch. He even threw in a free showerhead. Overall, positive experience.

TLDR
Pros:
- very prompt
- professional and quality service

Cons:
- pricey inspection fee and service
- forced to decide on service options right away

Leilani S.

06/08/2022 12:00:00 SA

I really want to give 4.5/5 but since I can't do a half star it's at 5. Steve's is our go to for plumbing needs. Yes it will cost you an arm and a leg and there are cheaper options BUT we enjoy the fact that we know we won't have to wait for plumbing and we don't mind paying extra because we know they will get the job done quickly. With 4 kids at home, we usually can't wait around for any plumbing issues that may arise.

We have used them for smaller plumbing jobs (fixing a leaking pipe) and big jobs like a hole in our sewer line. They also offer a warranty on the job.

They offer a membership which we don't have. Our house is old and we know we will have to slowly replace all the old plumbing parts as they break down.

Overall, we are always happy with their work. It's pricey but they do a good job. So why minus 1/2 a star? We have had to wait sometimes for a technician because they are running late because they don't always send a technician that lives close to you. It's usually because they get caught in traffic coming from another part of the island. Really it's not that big of a deal but I'm usually happier when they come in that window.

Kawana B.

9/28/2018

Trustworthy service provider. My technician, Clay was very knowledgeable and able to use his critical thinking skills during the investigation and diagnosed process. We found out the toilet support system had been compromised. Clay, was confident he'd fine the solution for any obstacles that arisen while the leak detection process & repair were in progress. We partnered together to agreed on the next course of action. He explained exactly what he was going to do before conducting the work required & expressed cost upfront so there would be NO SURPRISES then I could decide if I wanted that option. His attention to detail is great too. Im kinda OCD so when he wanted to make sure all things were plumb it made me happy! I'm an absolutely happy customer!! & I got a 12 month guarantee with the services provided! Highly recommended & ask for Clay! He's five that's price though, not so much.

Brian L.

1/30/2018

I called Steve's Plumbing and made an appointment for a plumber to come out during 3-5pm. We made arrangements to be there when the plumber was scheduled to show up.. between 3-5pm. About 6:30pm came and no phone calls or any sign of a plumber... our water pipe continues to leak...
We get a phone call, finally from the admin saying the plumber is on the way, he will be at our residence shortly. 7:30-8pm comes and still no plumber..
We then called and canceled... what a waste of time.

Do not use Steve's , they have no respect for others peoples time.

We called Aqua Flow Tech. They were quick. Did a great job.

Vonnell R.

2/18/2023

Our A/C Newer Home Central Needed TLC Steve's came out same day, able to fix same day obtaining parts under warranty. They provided professional through service! Explaining everything in detail that needed to be done. Jordan our tech is terrific!

Jasmine K.

06/05/2018 12:00:00 SA

Stuart and Justin were very professional and knowledgeable. Fixed my dads drain pipe In an hour n half. Very clean and respectful of his aging things!
Thank you and dad got 5 percent off the job for senior discount. Mother wanted it fixed and they were able to come out the same day! She needs her kitchen!Jasmine

Michael C.

09/09/2021 12:00:00 SA

Came on time and resolved the issue with my toilet. They have all the parts in their truck.
Great job

Shannon S.

07/10/2019 12:00:00 SA

Lyle, Audie, and Ben came to our aide very quickly! (Thank you to the over the phone dispatcher!) They were very professional and addressed the cause of our septic problems. Before they began to fix the problem, they provided us with an all inclusive price which enabled us to decide if we wanted to continue to search for quotes. The estimate was fair and again, the team of guys were knowledgeable and quick so we definitely decided to go with Steve's!

louis c.

5/29/2019

3 times.... come 3 times still cannot solve the problem. Water still backups from the drain. Furious, frustrated, angry, helpless.... all happened inside.
First time, said unclogged. Finished up, clogged again. Maybe the toilet bowl is too old he said, $800+ to get a new one, 1am. Back from the wearhouse an hour later, finished at 236am.
Couldn't go to work at 730am, i called off my work. Woke up at 1130am, found water backups under the toilet bowl, called them again, said someone will come between 4 to 7. Really? U didn't do right, u should send someone right away, not 6 hours later. He came 530pm, not to my apartment, went to next door, said try unclog from there because is the same pipe. What about my water inside my apartment, I suppose to take care myself?
Unclogged from next door, even using a camera to see any more problems. Suggest using high pressure water to flush out all the debris. Another $1100+. Will come back in 2 days and do it.
2 days gone by without problems,
They came back 2 days later. I woke up with 3 calls and messages, why called me if you are not doing anything in my apartment.
Once they started the high pressure water, water backups under my toilet bowl and shower drains again, I hopped out from the shower right away, I just asked him if it's alright to take a shower, he said yes. And I stupidly trusted him.
I was speechless and angry and frustrated at that moment.
I have to work in an hour, I can't leave my place knowing that it might or might not backups again.
Called my boss again and tell him I can't work today again, he sounded very annoyed because twice in the past 3 days. I was thinking I could lose my job ...
I told him I'll come later to host instead of serving. Switching the host to serve so someone will be on the floor. I lost my tip money and worked way less what I supposed to. But at least I'll keep my job.
Now, I'm really need to go to work. And they still ongoing in next door, I have no hope for anything but to get by today.
One thing I'm sure is I'll have to clean up my bathroom the 3rd time in the past 5 days after I come back from work

David Y.

8/16/2019

Had a leak at the water shut-off valve? They gave me an estimate 3x more than another plumber. They had an elaborate explanation filled with plumbing jargon that I'm certainly not familiar with. Even if you don't go with their ripoff plumbers, you need to pay their $50 dispatch fee. Will not be calling these guys again!

Fabian D.

4/21/2022

Sonny came to my house to change a wax seal and
tighten up the toilet to the flange because of a leak. They were going to charge me but I explained to him that this toilet was just installed and had a warranty. He quickly called his manager and got the job done for free. I appreciate the honesty and hard work from Sonny. I will continue to do business with Steve's.

Eric L.

5/27/2022

Unless you have a lot of money and don't mind being ripped off, don't call this company. The technician wasn't clear about the pricing. I asked him to make estimates for three things, 1. Fix a super small nonemergent leak, 2. Change an old valve to a new one, 3. Change the air gap. He told me the price, and I thought it was reasonable ($570 with $60 coupon) so I went ahead. After he finished, I found out that he fixed the leak and the air gap but replaced a wrong valve, the one that was actually recently replaced. My wife called him later on to complain and was told that it would cost another $300 to replace the old valve. Two days later I got a detailed invoice, finding out that he charged $345 to fix the small nonemergent leak. If I knew the price he gave didn't include everything I asked to include, I would not have taken his service. I'm really disappointed.

We attempted to call the company to fix this issue but they offered little to no recourse

There must be something fishy with the company when there are 200+ mostly negative hidden reviews on Yelp

Steven C.

12/20/2021

I had a tech or mechanic come to my house to do repairs. It started off well. Then Desmond the tech shut off all water to do repairs. But he never drained water. He said he would be back in 3.5 hrs to do my invoice and get parts. While this was going on, the containment I had set up so water wouldn't leak all over was removed and not put back before he left. So overall water leaked all over the place and into my guest bathroom and damaged my cabinet. He came back and I explained to him what had happened, he said he wanted to make it right but nothing. By the way I ended up draining the water to my house, because he was so incompetent that he didn't fo it before getting his parts. All in all his work was good and didn't leak. But his overall pride of work like helping me vaccuum up water or draining water before he left or even putting back my containment back before he left. This all could have been avoided. Just a warning to consumers out there, ask questions before hiring this company or ask if Desmond is coming over to ur house to do repairs. By the way he never made it right with me and I'll always remember this company because of him. (Desmond) PAID IN FULL

Jo G.

07/09/2023 12:00:00 SA

Other plumber offered way cheaper price for the service. Ill say Pricey but the problem fixed without pressure to add additional service.

Patrick A.

3/17/2022

The other day my mother in-law called Steve's Plumbing because she thought her toilet was plugged. The technician that came to the house was Sunny Sylva. He did a excellent job taking care of my mother in-laws problem. He was very professional, courteous, and did a thorough job investigating other problem areas with our plumbing system. I will call Steve's Plumbing for future repairs.

Lee U.

2/15/2017

Called to make an appointment for an estimate. Was told 12p-2p for the day. Made arrangements to be home during that time. No one ever showed up. Got a call AFTER 2p saying running late but by that time too late. FAIL.

Michael S.

04/01/2016 12:00:00 SA

Replaced flapper on main bathroom and a major toilet pressure valve repair in 2nd bathroom... Very professional and quick work. I'll call David anytime for repair services at Steve Plumbing!!

Ken G.

11/06/2021 12:00:00 SA

I decided to give Steve's Plumbing a shot at our business, because a competitor wasn't doing a good enough job. I was very-impressed with their appointment system, & the fact that they automatically checked with us to confirm the appointment. Their plumber was on time, too. But that's where things started to go downhill. This first job was simple, simply replacing a toilet flapper, & installing a new toilet seat that I provided.
I had sent them the model of my toilet, so when Zack had to go out to his truck several times, to get the right part, I was disappointed. He was also unable to install the toilet seat, although I admit that Kohler doesn't make that easy. But it was the price that has soured me on Steve's for my future plumbing work. We weren't charged for the seat, so the $200+ bill was about three times what I'm using to paying, for that same simple flapper replacement. It's too bad, because things looked promising, until then.

Pake S.

7/19/2023

We called Steve's Plumbing for water dripping/ leaking from bathroom faucet. The office girl Sam picked up the call right away, was super pleasant to talk with/ very helpful. She arranged for one of their plumbers to show-up within 40mins.

Maka, the plumber showed up. He was also very pleasant to work with, and was able to asses the problem, give a quote for the repair, and explained what was needed to repair the leaking faucet.

I highly recommend this company because
1. The company is locally owned.
2. Has been doing business for awhile.
3. Their workers are pleasant to work with, professional, knowledgeable and honest.
4. The repair cost is reasonable & realistic
5. They are compassionate and solution oriented.

MAHALO MAHALO MAHALO MAKA, Sam and all at Steve's Plumbing. Will pass your business info to others for sure. Keep the AlohaStrong and all the blessings will
continue to come your way.

% Plus -- Beyond Satisfied!

Tracy I.

01/12/2018 12:00:00 SA

We tried to fix our leaky bath faucet by watching YouTube... no bueno! Called Steve's Plumbing Service and got Shon and Scott to come out and finish the job! Awesome customer service and very professional! Recommended to my bestie to do her house next!! Call these guys, they're the best in their business!

John D.

3/21/2021

You know, people just aren't going to believe me anymore. Taylor came to fix a leaky faucet and my dog Cleo loved him so I knew things were going to be all right. Steve's Plumbing is top notch. Right up there above the best on the Islands. It starts with the office personnel that take your call who then schedule your service call to their courtesy call alerting to the arrival of their technician. Then comes the text with a picture of the technician so that you are fully familiar with the person who shows up at your door. Now the real work begins when he introduces himself and listens intently to you as you describe your problems. He then evaluates the situation and gives you options to choose from. Once you select what you want done, it gets done upon your written approval. You can only be happy with the professional work done and he is on his way. And you have a great night's sleep.

Linda S.

4/29/2022

Our house is 72 years old, which means our main plumbing lines are 72 years old, which means a problem could happen at any time. We decided to do preventative measures, and called Steve's Plumbing. We initially had a meeting with Lyle, who went through all our options, and we decided to begin work, as soon as they could schedule us. The very next day, Zach came out and cleaned our lines. He was thorough and showed us the video of just how much rust had accumulated over the 72 years. After Zach was finished, we had the team of Josh and Tavita come out and do the bulk of the job - - installing a liner in the front section, and re-piping our entire back section, under our house. It was a major project that took several days, but Zach and Tavita always had water for us each evening, so we didn't need to leave the comfort of our home, while this project was underway. They were very professional and explained each step of the process. We are very happy with our finished project, and Josh even took photos and videos of the new plumbing system, under the house. All the old cast iron pipes were removed and hauled away by Josh and Tavita, so there was nothing for us to clean up, once they left. I highly recommend Steve's Plumbing.

Earl S.

1/22/2022

We started using Steve's Plumbing on O'ahu two years ago when we had a clogged shower drain. This time the service call was more for annual maintenance of said drain (my wife has long hair soooo...). Chase Imai was the technician they sent and he was fantastic! Professional, efficient, timely. He and his assistant (I'm sorry I did not get his name) tackled the drain, got it snaked and then ground out the accumulated calcium deposits from years of use (see before and after photos).
We highly recommend them and Chase in particular. We have complete confidence that should we have a serious problem, we can rely on them to fix it in a timely manner.

John D.

9/16/2016

Same day service I called around 8 a.m. by 9:30 the boys were here Matthew and Brandon did an excellent job very informative quality work respectful and courteous worked right through lunch. When the job is completed not even 5 minutes after they left my house I had a call from the office to ask about the services that was provided. That is awesome customer service I would recommend thiem to all my friends.

Ben L.

5/18/2017

Stuart from Steves plumbing did the job right and with a great attitude and customer service.

Faith K.

4/13/2019

This is the first and last time we'll call these guys. Called yesterday, made an appointment for today between 5:00 pm and 7:00 pm. Spoke to moana yesterday to have them come and repair our outside toilet. No call today and no show. What a way to do business!

Hilde S.

8/13/2020

Garbage disposal replacement and labor $1,001.00 (excluding tax) for a 3/4 horsepower garbage disposal and one hour labor. They do not separate materials and labor on their billing.
UPDATE: Steve's Plumbing was responsive and attentive. They worked with me to improve my concern, and I am satisfied with the result and their service. I appreciate their accommodation and care.

Erin N.

3/22/2017

Our technician Frank is awesome! We had an old heater that needed to be replaced so we called Steve's plumbing. Frank was the technician assigned to us and he came right out and removed our old heater and replaced it with a new one. This new heater however, began to leak so of course, the breaker flipped and we were without hot water. Frank came out that same day to look at it. We tried the reset method but the breaker flipped again after he had left. I called and Frank came back to our house to re-evaluate the problem. The problem was a factory defect; a leak within the water heater. So Frank returned the defective water heater and got another new one from Home Depot. After taking off the cardboard box, Frank noticed a dent in this new water heater! He returned that one and found us another water heater from a different store. I was so impressed with how the company handled our issue. The women I talked to at the call center were so nice and polite. Our technician Frank S. is a really dedicated and wonderful person! We are blessed to have had him help us though all this.

Steve's plumbing has great integrity and I would highly recommend their services to everyone!

Thanks again Frank!!!

Viola K.

07/07/2023 12:00:00 SA

Our sink was leaking due to corroded pipes and neglected. As an owner I was not informed of specifics pertaining to the work of how much it will cost or even how long it will take. Company staff talked to my 22 years old son that paid the fee, and they looked at 1/2 of the sink (have a double sink) replaced pipe with PVC ones and it costs $600 some for less than 3 hours of work.
I did not even get a work order or invoice
in me email so I called the next day and they sent it. They don't tell you material cost and labor fees. PVC pipes are cheap.
Company does flat rate fees, which I was not informed as well.

Ellen S.

09/05/2020 12:00:00 SA

NOT recommend. Dishonor charging, extremely overpriced. The price way too high than the market price. 1st, Over the phone, they mentioned dispatch fee but very misleading, I expect the dispatch will throw in to the service if I accept their fixing plan but no, that is extra, on the top is any plan. 2nd, all the proposal they recommend is priced redically high, (3 times more than the market price) ;3rd, over change me $90 when I didnt pay attention. I request the payment receipt from their office after the guy left, then they claimed i over paid, they did refund me. very bad and unprofessional experience. Definetlly will not use them again.

Sheri R.

4/18/2019

I would like to say thank you for sending out this fantastic great humor Plumber. He has such a great sense of humor!! This plumber has helped replace our toilets. He has recommended this high end toilets. Toto is a life changer. The toilets are the best!! Has also redone our shower/tubs. Thank you for sending such a wonderful Plumber with so much Aloha!! Mahalo!!

Ps!! The red carpet treatments is the best!!

Craig N.

4/28/2020

We are so glad to have found Steve's plumbing.

The first time we used them was for a clogged toilet on a weekend. The technician went out of his way to help us on very short notice. The technician was courteous and professional. He cleared the clog right away.

Today, we needed Steve's plumbing to fix a leaking kitchen faucet. When I called for an appointment someone called me back right away to schedule an appointment, within two days. Landry cane to our place. He gave us options on the kitchen faucet and we ended up replacing the faucet with a new model. Landry was courteous and professional. Thank you, Landry.

We are again a satisfied customer of Steve's plumbing and will be using them for all of our plumbing needs and will be recommending Steve's to our friends.

It's evident that good customer service comes from the top down. Thank you, Steve.

Stephanie A.

09/12/2015 12:00:00 SA

I Called Steve's Plumbing because my toilet started leaking at the base in my master bathroom. The office staff was very courteous and scheduled me accordingly to my schedule. The technician came out, gave me an upfront cost, explained everything and I actually learned alot as well which I was very grateful for. Thank you Steve's Plumbing, I finally found a plumber here on Oahu I can trust!

Krysten W.

05/04/2023 12:00:00 SA

We have a water leak under our driveway and this company came out and quoted us one price and when they came back they quoted us another price for a huge lump sum of money. They ripped up a small section of the driveway and did absolutely nothing to help us and still charged us $2500. This is absolutely predatory. I do not recommend using this company at all.

Bob J.

8/16/2020

If you have any plumbing needs this is the company to use. They said they would be there at 9:30 and bygosh they showed up at 9:28 that not a normal thing when it comes to plumbing. Both of them were onit they answered all my questions without hesitation and got the job done within 45 minutes even though they said it would take an hour and a half.

Derrick M.

08/03/2016 12:00:00 SA

After a previously bad experience with another company, I was concerned after I was bumped twice because the technician was busy finishing up another job. Lyle didn't get to our house until 6:30pm. Lyle was sympathetic and understood our concerns. He quickly assessed the situation and explained his diagnosis. Lyle was knowledgeable and professional and kept me updated throughout the process. Our water leak was fixed quickly and I won't hesistate to call on Lyle again. Mahalo!

Melody J.

9/17/2019

I love this company...the service is second to done. Not the cheapest but definitely the most reliable and professional plumbing service I've found. We had to replace two electric starter, gas tankless water heaters and Landry did a fantastic job! I couldn't be happier with the customer service but more over the service and expertise provided by the technician and his apprentice! They were exceptional! Very knowledgeable, professional, and willing to go above and beyond to provide an exceptional final product! Thanks Landry! Definitely recommend!!! And now I'm going to take my first hot shower in 5 days!!! Thank you So Much!!!!

Cory M.

9/14/2018

I scheduled an appointment through Yelp and they were very responsive.
I tried scheduling through 4 others but Steve's was the only available to meet same day. After a very thorough walk through of what issues I had (and boy did I have some issues), Ben Carvalho and his partner (I think his name was Iosefa) provided a quote. I felt it was kinda high (with nothing to compare it to); however, I needed the work to be done ASAP. Because it was already night time, we had to schedule for them to come back the following day.

The next day, Ben and Iosefa came first thing in the morning and even though it was raining, got their tent set up did the outdoor work without skipping a beat. When coming into the house, they put booties over their work shoes to keep our house clean (not that you can make it much dirtier). The list of work they did was:
1. Change main shut off valve
2. Change regulator
3. Change out pipes in bathroom and kitchen
4. Installed new kitchen faucet

Everything got done in about half a day! The work looked clean and they were very professional and personable. After seeing how hard they worked and all of the work that was done, I feel like the price paid was fair. If anyone is looking for a plumber, I would highly recommend Ben Carvalho from Steve's.

STEPHEN G.

8/30/2021

Our appt. was from noon to 3 pm. At 2:30 he was no show and no call to notify us. After several calls to get his status, he arrived at 4:10 pm. Gave us 4 options from $400 to $1,000. depending on how much was done. We told him no thanks and paid $52. for the service call . When he left after being paid my wife had to run outside to tell him had not turned the water valves back on. Very disappointing. He claimed that his office did not tell him he was given a window from noon to 3 pm like they told us. He said they just give him a list for the day of jobs to do. That's not a good system for customer service if it's true.

Sean Y.

2/13/2023

Update...

Got the invoice and pics of what was installed and the product and invoice don't even match. They charged for a higher end disposer and installed a builder grade $150.00 dollar disposer. So for the 30 minutes of work it was $1150.00 in labor to install a disposer...

Definitely will never recommend.

Rachel N.

01/06/2021 12:00:00 SA

This is an update to my last review of Steve's Plumbing. After my initial review, I got a call from them and was informed that I needed permission from the home owner for them to continue with any service I needed. I didn't know that needing permission was a regulation, so if you're not the home owner, please note that it is the law to receive permission from the home owner in order to proceed with plumbing services.

Our property manager also recommended using Steve's Plumbing after I informed her of the issue, so I contacted them again through e-mail and they got back to me within an hour and was able to schedule an appointment on the phone. They gave me an estimated time that they would be able to service us between 3-5 pm, but they called back and said that the technician was able to come out earlier.

Because I'm at work, Shon, the technician assigned to us, communicated with me about the options we had to fixing the clog and even stated clearly what the worst case scenario would be. Thankfully, he was able to retrieve most of what was clogging the toilet.

It was good to experience better communication with them compared to what I experienced about two months ago. The price was much higher than I expected, but they got the job done in a timely manner.

Stephen C.

05/10/2022 12:00:00 SA

Our water heater started leaking and beeping like a truck and it was 1am and Josh came at 2am to fix it. Thanks!

Stuart S.

04/12/2023 12:00:00 SA

The sewer main plugs early this morning. Good thing my wife caught it before anything overflowed. I knew the main was plugged as everything was backed up. My 50' snake was too short to reach the plugged area in the line. The water hose didn't break the plug. From 3:30 to 6:30 I worked on the plug with no avail. Finally I broke down and called Steve's Plumbing. Pleat
The plumber came at 8:00 and was left at 8:45. All he had to do was to electronically snake the plug till it broke loose. Then he bore scoped the plugged area of the pipe to ensure it was all clear. I flushed the pipe , and all is good. Don't ask about the bill.

Harold P.

02/07/2018 12:00:00 SA

Upon noticing wet wallboard in the early morning (before normal business hours) I called Steve's Plumbing Service and was greeted by a gracious receptionist who scheduled me for the first service call that morning. The very professional plumbers arrived soon thereafter and immediately began to diagnose the problem. After locating and repairing the initial leak they found another pipe that would soon have failed and replaced that pipe. During the entire procedure they took time to fully explain repair options as well as providing in-depth explanations during the repairs. This was my first experience with Steve's Plumbing Service, in the future I will certainly call on them when the situation arises.

Eliza B.

01/11/2020 12:00:00 SA

UPDATE: I am updating my review. Steves Plumbing made several attempts to reached out to me and I returned their call. Operational Manager spoke to me about my dissatisfsction of their service and they made every effort to apologize and resolved my concerns. They not only refunded me the appropriate service charged which I think was fair, they offered a 1 year service package. This was my first experience with Steve's Plumbing and I am really impressed they want to deliver good customer service and a fair cost of service. Therefore, I am making this decison to update my review and give this company a fair review.

Initial Review I will never use them again or refer anyone to use them. They take advantage of the situation and purposely overprice customers!! If I could, I would give this plumbing company NO STARS! I had a leaking water heater at a townhome rental unit. I know it was during the New Year's Holiday week and I did contact other plumbing companies but they were the 1st to return my call. To change the piping on the water heater and get brand new heater they were charging ridiculous prices saying they will install premium water heater whatever that means. Luckily this plumber was unable to get the premium water heaterand reconnected to the old water heater at the meantime; so he only fixed the piping to the water heater in which I overpaid for that service. This plumber purposely installed fixed piping and bolts that requires special equipment so you couldn't just install your own water heater. The old water heater was not leaking and was still in decent condition but I know I needed to replace it. In a few days, the water heater started leaking and tripping the electricity of the unit. I know this plumber was shady as hell and made sure the water heater wouldn't last so he would have to come again in a few days to install their premium water heater! I called the company to complain but want nothing to do with them.

SeannyBoi I.

12/12/2019 12:00:00 SA

We had an issue with our shower in our condo late at night and called for to have an estimate and checkup. Their dispatch was quick to respond and had a plumber sent the next day early and convenient. The plumber Brett, was very friendly and professional. He explained all options I had and even gave advice on how to save on repairs. Very well satisfied with the service and will keep the business on call for any issues.

Robert P.

8/30/2022

had tow scheduled appointments and they did no show up for either, and their compensation for me after taking 5 hours total off of work was we can offer you 5% off WOW not very considerate

Kale T.

8/19/2023

I will never use them again. After using them for lots of projects and thought good of them. I asked them to fix something they installed and part never work in my water heater (mixer valve) they came to look at it and want to charge me to fix it again after already spending $900 on original work done, now they want to change timer and box for solar heating and charging me $4000. Had solar guy gone out to tell me the box was not broken and fix the timer for $70. Not recommending Steve's plumbing!
This was the second chance, first chance the put my toilet tank stopper upside down, after a few months of my toilet running I called them over again and figured out was installed wrong and fix it. No charge but i loss my faith In this company:(

Tom M.

9/28/2021

1. Probably the worst experience ever. My water line from the city meter to my cutoff valve was leaking so I called Steve's Plumbing to have it fixed. They sent me a plumber that had no experience in plumbing repairs only in new construction. The guy quoted me around $3000 to replace my leaky valve because he said my pipe was not the problem and it was just my shutoff valve. I said okay as all the houses on my street have had similar problems and that was what my neighbors paid to fix their leaking water lines.

He didn't get much work done as he tried to do it all by himself. So the next day while I am recovering from the effects of my 2nd COVID shot, he tells me that the valve wasn't leaking but I had a broken water line. I guess he didn't believe me when I told him that before but now he has charge me about double his original quote.

I just wanted him to go away but my driveway was all dug up and because of me feeling horrible from my COVID shot I let Steve's Plumbing screw me over.

2. The repair a different plumber from Steve's Plumbing made to my irrigation system just under a year ago has now failed. I first assumed that most likely that probably it was something different but after I dug up to see what was the source of my leak, I could easily tell that Steve's plumbing didn't make the repair to last as they cut the pcv pipe too short to meet with the fitting.

I don't want to mess with these clowns anymore.

Does anyone know any plumbers that I can use and not worry about being ripped off?

Ray Y.

10/07/2022 12:00:00 SA

Customer service is really nice as the are well scripted WHEN they call you back. It too over a month to get them to come back out to still not complete the job. Hey I'm born and raised here and if this is how you guys take advantage of locals. Be aware of Karma!!!

Maile T.

8/14/2018

Writing this review so late but I called Steve's Plumbing in the evening around 5 and was able to get someone out to my rental within an hour. I thought it was a problem that would take all night but to my surprise he was quick and efficient. Although the price was high it was money well spent especially for a late night call. The big plus is he cleaned up after himself and left the place spotless. I definitely would recommend them to anyone in need of a good and fast plumber.

David S.

1/16/2023

All we needed was the faucet in the kitchen replaced. The plumber came with a really nice selection of faucets to choose from and did a good job. I told him we were trying to keep costs tight since we are in hard economic times but he seemed determined to keep adding on other items over and over till I finally had enough! It waqs like dealing with a USED CAR SALESMAN! The work was professional but the job ended up being over $1000 with the faucet replaced and the drain pipe from the sink. I was shocked! Never again!

Shari I.

09/03/2020 12:00:00 SA

Technician Alex A and Ryan were great. They fixed my gas leak to my stove. They explained everything and made the repair and left the area very clean and neat!!

Derrick M.

2/23/2022

Steve's plumbing and air condition. YES Steve's plumbing does home HVAC work. Let me start first by thanking Mike. We noticed our Central ac system was dripping water from our attic at around 5pm he made it within an hour. Mike drove down from town when he was off the clock and in the middle of dinner while there was traffic to Ewa Beach. He diagnosed that our drain was clogged. Instead of up selling us with unnecessary repairs he informed us that our system was very old (still using R12 refrigerant). With no pressure we decided to upgrade. We met with Bazzi and he too was excellent we had informed him that we plan on selling in a few years. He really listened to us and did not try to sell us the most expensive system just the one that was right for our home. A week later Mike was back with Darrion for the Install. I applaud these two guys. They really hustled and got the job done within the day (6-7 hours) In the sun and heat of Ewa Beach and cleaned up after themselves. These guys make you feel like you knew them for years. Thank you Mike, Bezzi, and Darrion for the awesome service. Real professionals and embodied the Aloha spirit. So if you need HVAC work done to your home or business call Steve's plumbing and air conditioning and ask for Mike!!!

Alexander J.

12/04/2019 12:00:00 SA

The fact they charge for estimates should've been the tell-tale sign. But almost $500 to replace a toilet? Take a hike! Guess they're scrambling to pay for their fleet of vans and television commercials.
Don't be fooled by the cute water droplet cartoon, apparently they're still trying to pay off their expenses!

Jane P.

02/09/2020 12:00:00 SA

EXCELLENT SERVICE - from the quick response time provided by Chris - on a Sunday with no extra charge. Highly professional, honest, explained everything, technically thorough and excellent service from Christian. Also, cleaned up so we didn't have to deal with aftermath. Highly recommend.

A O.

07/03/2017 12:00:00 SA

Kristian was straight forward, honest, and did good quality work to replace my pressure regulator. Courtney dispatched Kristian in less than an hour, which was welcomed due to the semi-urgent nature of my problem. Would recommend Steve's Plumbing Services to others.

D N.

11/17/2022

Called to get an estimate for a mini split AC unit replacement installed. Experienced multiple appointment cancellations minutes before or well after scheduled arrival times. When the tech finally came out the guy looked at my newly purchased homedepot system and said he couldn't give an estimate because of the reputation of the unit I bought. Asked to go over options of buying one of their units for the replacement install. I said no your company has wasted enough of my time. In advance of the estimate visit I provided the brand of the new unit I owned. The time to tell me you wouldn't install that brand was on the phone, not after 4 missed scheduled appointments. Note: each time they canceled I politely accepted their excuse. Seemed the more understanding I was the less interested in keeping their scheduled appt with me they became. Took my kindness as weakness.

Michael C.

8/30/2017

I needed my garbage disposal replaced and after scheduling my appointment with Steve's Plumbing, I received a call a couple of days later asking if they could reschedule my appointment due to their tech being out sick. I liked that they were on top of this and even called/left voicemails a couple of times before I called back. We rescheduled no problem and my plumber, Frank, arrived within the specified time fram. Frank was a great guy and he was able to replace the garbage disposal no problem. We chatted about the products available on the market, garbage disposals, and the bleak outlook for future purchases of them.

Great work and personality by Frank and he's the reason I'd think of calling Steve's again. The price was pretty high for a garbage disposal replacement seeing as how most garbage disposals run about $100-$150. Labor cost was ridiculous but Frank was such a great dude that I was okay with the bill. Their dispatch fee is a very reasonable $30 though so you can always call them to come and give you an estimate and work scope that you could then shop around to other plumbers.

I'd give Frank a 5+ but the cost is definitely a 3.

Wayne L.

07/11/2023 12:00:00 SA

These guys ridiculously overcharged me by locking in the price before doing the work rather than properly assessing the problem first. Do NOT call Steve's. I had a toilet start to leak. They removed it, changed the wax ring and replaced it and wanted $500 for that. Shortly thereafter I needed to pay anther plumber to remove roots from the line that Steves failed to address. The are con men

Jacqueline H.

08/11/2016 12:00:00 SA

Steve's Plumbing sent two technicians out within an hour of my call. The technician arrived on time, and worked to fix my leaking in my bathroom cabinet. They also did an inspection and recommended some other plumbing issues around the house. The technicians, Kristian and Stuart, were extremely respectful, quiet and efficient. They wore booties on my floor as to not soil the clean floor. I would definitely recommend using Steve'sPlumbing services for your plumbing needs

My Sophia Girl T.

4/15/2023

No one showed up, no one called us. Wasted half the day sitting at home and waiting. Thumbs down.

Nicole E.

7/20/2018

Alex did a great job a fixing my stuffed up toilet...choke ALOHA and very professional!

Steve’s Plumbing & A/C Service