Professional Plumbing Services

I would never use PPS again, nor recommend them to anyone.  I still have holes in my drywall, but I recognize this is not their expertise.  But they should not be leaving behind a dirty work area or pieces of pipe for me to dispose of.  They moved things without asking and then left them, including on the floor when they left.  They missed a problem in remedying a leak which necessitates a second, longer call.  Don't use PPS!

We had a water-heater installed by PPS and were very disappointed with their integrity.  The plumber was unable to complete the job on a Thursday but promised that someone would come back the next day--Friday--to finish it.  Friday came and went.  They not only did not show up, they did not respond to our repeated phone calls!  

We eventually found someone else to finish up the job, otherwise we would have been stuck with a half-finished job for the entire weekend.  Not impressed with their service!!!

I've used this company in three different condos over the last 8 years.  Service has been great most of the time and the couple of times I wasn't satisfied with something, the owner made sure things were fixed to my satisfaction asap.  No one gets it right the first time all the time, but so far Professional Plumbing has gotten it right in the end every single time.

I had plumbing needs during a renovation and contacted Professional Plumbing Services and met with Mr Louis Moon. He assured me he could complete the plumbing work in the timeframe I needed it done and he kept his word. Derwin and Grady were the plumbers who did all the work and they were fantastic. Both were professional and extremely competent plumbers. I worked with Heather in the office to make the schedule and occasionally made adjustments to it and she made sure I kept my timeline ato get the job done.  I would highly recommend Professional Plumbing Services to anyone and I could not be happier with the work they did. Great people!

5 STARS IS NOT ENOUGH. PPS DESERVES 10+ Stars.
The team from PPS exceeded our expectations. They remodeled our master bath (Tub to Shower) and with no surprises. Louis provided a detailed estimate of the work to be performed and a timeline that was met to the tee, with no surprise add-ons.
 We contacted many plumbers and PPS was the only one who showed up on time, spelled out what was needed and immediately got back to us with a very good price that was very competitive with several other plumbing contractors, but they were the only one who put it in a detailed estimate.
 PPS covered our carpet, maintained dusk control and left our home as clean as when they began. Their work was excellent. We have used serveral plumbers but after our experience with PPS we will go nowhere else.

Great service all around- emailed and texted start date & time and kept to the schedule. Very polite and professional workers, and most importantly, great craftsmanship and ability to work together as a team to develop solutions to challenging condo issues.
Highly recommended

Fill valve had to be replaced. Their plumber came and was   very unprofessional in demeanor and look. He tried to oversell by stating that the whole toilet need to be removed and it will take about 3 hours just to replace a fill valve. At $ 122 an hour, he said it would cost about $400. I told him thats too much and he took his time to leave. I called another plumbing company, CJ plumbing and they were very professional and knowledgable  and honest. It took them only 10 minutes to replace the valve and even checked other parts too. Professional plumbing services was dishonest, wanted to charge whopping $400, 3 hours work for 10 mi utes job. Not professional  at all.

so, now here we are in March 2022, I attempted to communicate with company because tub is STILL SQUEAKING & CREAKING. told them I give them some 'slack' due to COVID, but now something should be done to resolve this matter. Jus recently [FEB 2022], I asked another professional plumbing agency who was working on neighbor's property to take a look at our tub problem & asked them what they thought. They said that the wood planks that were placed under the bathtub prior to installation was unsatisfactory and that is why the tub 'creaks and squeals' when we use it. Basically, POOR preparation & SUB-STANDARD material was used for the job.
still no response from Professional (?) Plumbing Services..
SAD,,,

Highly recommend.  Always do a good job or will refer to another reputable service for job completion.  Staff is friendly, polite and attentive to our needs.

Prompt, professional service.  Had my 50-gallon hot water heater replaced.  They returned the following business day to fine tune the service.

I hired them to replace the water and drain lines for my house. Big mistake.  Price was good but you get what you pay for.
pipe support was made by smashing a copper pipe and wedging it between the floor joists.
they had the vent line coming out of the outer wall by cutting a 4 oval hole for a 2 round pipe.
I ended up hiring another plumbing contractor to finish the job.

We had a pipe burst inside the wall in our kitchen. PPS was a life saver. They came out quickly and were very professional. In the end we were even pleasantly surprised when we received the invoice. Their prices are so competitive. I'd use them again if we ever need a plumber!

I recently needed to get the shut off value for my hot water heater replaced, as the stem on the existing gate value had broken. I got a couple quotes, one being $275 (which in hindsight seems about appropriate). I then got a call back from Louis at Professional Plumbing Services. Louis seemed to understand the problem well, said the valve part itself was $40 and that PPS billed $120 for the first hour and then $60 per hour thereafter. Sounded reasonable, and at what seemed like an hour or two max job, it might come out about the same or lower than my previous quote and they had an opening the next day.

Plumber showed up a few minutes early for our 9 AM appointment. Nice, affable guy that checked out the problem and then promptly disappeared back into his van for 15 minutes. Not a good sign in hindsight, haha. He emerged from the van and I expected to see a bunch of parts ready to assemble, but to my surprise it didn't appear like anything had been accomplished.

The job ended up taking two and a half hours, with one more unexplained, unproductive disappearance into the van for 15 minutes during that time. Also, when cutting out the old section of pipe, the plumber didn't account for the water already in the line, which sprayed everywhere, with I'd estimate a half gallon to gallon of water overflowing into the wall cavity that the pipe was located in. I checked the moisture level in that wall the next day and the bottom half of the wall had a 100% moisture reading, necessitating that I cut another hole in the drywall at the bottom of the wall to avoid a potential mold issue down the road.

I've attached a picture of the finished work. It looks like a total of 8 soldered joints and a couple compression joints. Note: I had him add support for 1/4 connection to feed the ice maker on my garage refrigerator.

In total, I'd say it took two hours of work and 30 minutes sitting in his car.

After completing this, I had him take a look at a slow draining sink that I believe had some root inundation in the line. Prior to starting that work he asked if I minded if he took a short break. I said sure, just knock on the door when you are ready. He disappeared into his truck for another 20 minutes.

On to the clogged drain work ... So he snaked the sink one time, didn't come back with anything and thought that the sink was draining at an acceptable rate. I disagreed and got him to snake it a second time, upon which he pulled out a four foot section of root. Upon seeing the root, he said had never seen that come out of a drain, had no ability to address the issue, and that I should call a different plumber to look at it. He snaked it two more times (for a total of 4 attempts), but wasn't able to get anymore root out.

He then said he would head out to his truck and put the invoice together. Creating the invoice took another 20 minutes. So the invoice total came to $665 w/ tax. Four hours of work plus parts ... with the ball valve that Louis quoted at $40 being listed on the invoice for $80. Same ball valve sells for Amazon for $20. I totally expect a markup on parts but 4x!

So in the end, this is how the visit broke down time wise:

Onsite 9AM - 1PM

- Replace ball valve - 2 hrs
- 2 x 15 minute disappearances into truck - 30 minutes
- Rest in between ball valve and snaking sink - 20 minutes
- Snaking sink - 40 minutes
- Creating invoice - 20 minutes

To summarize, I was charged for 70 minutes of time ($140) that was purely resting in his truck and creating the invoice after the work was completed. Add to that being overcharged for parts and I estimate I paid $200 more than I should have been charged. To top it off, I later discovered that the invoice was actually written to a completely different customers name and address, complicating my record keeping for the job. Louis called later and apologized for the paperwork mix up and said he would get me proper paperwork with me listed as the customer ... well needless to say I never heard from him again or received said paperwork.

Needless to say, I will not be using PPS again, I recommend you take your business elsewhere. I hope my experience saves someone else!

OK, now this really bothers me... I did not write a review for this company in the past and I would never write a review for this company for several different reasons. I am a small interior design firm and have used this company in the past. I understand owning a small business is difficult. I believe that honesty is number one and this company is not being honest because they're using my name to write a fake review and I do not like it one bit. We used them to install a gas line to our clients multi million dollar home and as it turned out it was not installed properly, someone smelled gas and called the fire department,  thank God. Fortunately the problem was fixed before the house blew up. For that reason I would not recommend this company and the other reason I would not recommend this company is it they're using my name to write a fake review ... Shame on you, shame on you, shame on you!  FYI, they should consider changing the name of their company because they are anything but professional.

Had Louis and his team do our bathroom renovation of our historic house.  Old bathroom was '90s style with a shower only, so we replaced it with a tub and re-tiled everything with a more classic look.  

The team did a great job with our bathroom renovation.  Less than half the total cost of what one of those expensive design & contractor companies quoted me! Louis did a great job managing everything and making sure everything went smoothly.  I bought the bathtub and tiles myself from Home Depot and they did all the work in the estimated 2 weeks.  They made sure to protect our floors during the process and were very communicative with texts about who was coming when and asking how everything was going during the process.

Shout out to Grady and Glenn for the quick demo and plumbing work, and Mira and Luigi did a great job on all the tiling, it turned out great!  Highly recommend.

Professional, quick replied, following fantastic well, their work was clean, executed on time and well done!
above and beyond expectations!
I used them for 2 different properties and will continue to do so.
I am recommending them at 100%!
Guillaume

Very professional and very happy with the end results. And on budget with no change orders.

A good plumber is worth his weight in gold. Dervin at PPS is in that elite group. Responsible, knowledgeable and fair. They called when he was running a few minutes late, but again solved all our problems quickly and throughly. Mahalo!

As a Real Estate Broker and Property Manager, I use PPS regularly. Their crew is very professional, knowledgeable, and responsive. I would recommend PPS for all your plumbing and kitchen/bath renovation projects. I would especially like to thank Louis, Grady, and Heather for their wonderful assistance over the years!
Aloha ~ John Keoni Welch

terrible service!  i was ready to pay cash and i was asking is if they could come the same day as when the water was shut off but nooooo!  they have to come to make an estimate and then come back a different day to do the job.  all so they can double charge for the visits.  all i had was a leaky faucet, not a big job at all.  i couldnt believe it.  i don't think i was asking too much.  just someone who could do the job the same day when the water was shut off and i was ready to pay cash.  terrible...

We had a bathroom remodel done and these guys were terrible. We had a hard time getting them to show up and when they did, the work was incorrect. None of the plumbers seemed to know what the plan was. We ended up getting another company to come in and fix the mistakes and complete the work.

Very poor attention to detail and seemed to disregard our instructions. Using them was a big mistake on our part.

We used Professional Plumbing Services for a bathroom renovation in our old (1930s) home.  Louis was professional, communicative, and easy to work with.  The job had several facets - demolition, tiling, installation of new sink and cabinets, etc.  As the contractor, Louis was impressive about following through and following up throughout this 6-week project. He was always reachable and polite and respectful in all interactions. His team (plumbers, tiler, etc) was also solid; we appreciated their good work and care for all aspects of the project.  We'd recommend PPS for plumbing work and/or renovations.

I have a rental unit that needed an upgrade to the master bedroom and bathroom.  Louis the owner was very concerned with making sure he understood my vision for the project before ANYTHING was done.  He made sure to address all my needs and as many of the wants that we could fit into the budget.  He gave me a timeline of six weeks and did it 5 1/2.
See, the tricky part of my project is that the tenants were still in the unit.  PPS did an awesome job of making sure things went right and when it didn't they were quick to fix it.  We were very close to staying on budget, but as you know with most renovation projects it's really difficult to know what you are up against and what changes will cost until the project is in full swing.  But, the overall experience was great!  Tenants were happy and they were ecstatic when they got a brand new Master Suite in exchange for the 5 1/2 weeks of discomfort and misplacement.  My tenant described this new space as her dream bathroom.  Now, I'm going to have PPS do its magic on my own master bathroom.  Very profession, affordable, quality work, easy to work with and they have great ideas to help you to solidify your vision.

Loved these guys. We had an emergency situation and they picked up the phone on a Sunday evening and came out the next morning. All the great reviews jeff are correct! Mahalo!

I have called on this company 3 times in the last year with various problems.  They were always quickly handled, and I've been happy with the results.

Wow! Nothing but a great experience from beginning to end.

They were recommended by a property manager friend. What a find.

Our serviceman was Dervin and he knew his stuff.

Fast and Efficient.

We needed our Kitchen sink faucet and garbage disposal replaced. High quality fixtures were used.  

Overall we're very happy.

Nothing but professional.    Did not finish the job and said would come back the next day to finish.   Scheduled to come at 12:00 on Friday.  Did not come.   We called the office many many times and nobody answered the phone.     Nobody called us for the entire weekend and next Monday.    We had  a dishwasher sitting in the middle of our kitchen!   Highly   Unprofessional.    Be  aware of their charges too --  they charged much more than their quote.

We needed some immediate help after a handyman completely botched a solder job which caused some major leaks. Louis answered the call and squeezed us into his tight schedule. Louis saved us! He was super kind, professional, and did a fantastic job in a short amount of time. I would recommend Professional Plumbing Services, and I would highly recommend Louis.

I contracted with Professional Plumbing Services (PPS; owner Louis Moon) to upgrade my one and only bathroom, which involved demolishing and replacing the shower and the sink-vanity.  The job could easily have been done in 10 days and Louis promised to complete it within two weeks.  However, he took a full month because of unnecessary delays and mistakes. It seems as if PPS needs to hire a project manager or supervisor for each contracted job.  My bathroom upgrade lacked coordination and efficiency.  Obviously, no work was done on most days.  I was promised that all parts were available when I signed the contract.  However, after the demolition I learned that some parts had not even been ordered and were not on island. None of the technicians seemed to know what the others were doing, although they all kept their appointments.  The office manager Donna is not a good fit for a job that requires contact with the public.  I complained to Louis about the mistakes and delays and he is to be commended for taking responsibility for some of them (although he did not subsequently become more efficient).  He is aware of issues with the office manager.  Louis did deduct 5% off the price and did an extra small job at no additional cost to compensate for taking over twice as long as necessary to complete the job.  Louis claimed that it is unusual for his jobs to involve so many mistakes and unnecessary delays.