First Class Plumbing

First Class Plumbing delivers first class service.  I had a tremendously great experience with this fine company in the replacement of my leaky water heater.  Ana provided me with a quick and respectably priced quote for the parts and labor.  The very next day Whit came over to perform the installation and haul away the old water heater.  In practically no time my hot water was back up and running.

Thank you Ana and Whit!  First Class Plumbing is awesome!

Last Saturday am woke up to a backed up kitchen sink. Tried contacting 2 plumbers that had previously worked on our home but none answered/called back. Decided to look on Yelp for another plumber. I mustve gone down the list & contacted at least 8 different plumbers/plumbing companies. They were either booked, don't work weekends, or never answered/called back. Finally found First Class Plumbing. Whit was on a job but was still able to give me quick info & said was able to be over to help us out right away once he was done. He was at our house in no time. Fixed our backed up sink, fixed a slow leaker, kept things clean AND cleaned up after his work. Hands down the best plumber we've had work on our home so far & is now our go to plumber for sure! Highly recommended & highly trusted!! Mahalo Whit again for helping us out!

Whit quoted me on the phone and came right away to fix my sink clog. He was understanding, helpful, punctual, and fair. Anyone that wants a trustworthy plumber should contact him.

This review is based on the companies interaction not work performed. I reached out to this company to try and get my houses plumbing replaced top to bottom. What I got was an average daily cost which was not too bad it helped but it was labor only no info on how much parts were and when I asked how long the job would take they said they didnt know they would need to see the house. Fair enough however thats where it ends no follow up on when they had time to see my house. Was hoping for better customer service. Please see added photos of the conversation. I am just a homeowner who is trying to get work done. Im not saying this company does bad work at all as I have never had work performed by them but to be called out like this is uncalled for. I leave up to the people looking for work to be done to decide what they wish to do.

7/21/23 Whit did reach out to me and came by to give me an estimate on work done. I do appreciate the follow up after my original review. He was understanding and willing to help work with me and take a look at how his company could service the extensive plumbing problem I have despite the original hiccup we had at the start. While I am still looking to get work done I will be considering his company for repairs.

Whit did great work and was thorough and communicative along the way. Will definitely call him up for the next job.

Whit was super knowledgeable kind & patient. And very affordable. I highly recommend Whit from First Class Plumbing for all your plumbing needs.

So pleased with service that I saved the number in my phone for future projects! Amazing!!!

Highly recommend First Class Plumbing, honest  professional  
text before arrival - on time! I finally found my new BPF -
have already recommended them to friends looking for a
fair, honest, reliable plumbing co. had toilet install did an
amazing job - neat and clean job. well done!!

I needed to replace a stuck kitchen sink shut off valve identified in an inspection of high risk components for my condo's insurance policy. First Class Plumbing responded with a very reasonable quote almost immediately.  When I asked to schedule the repair, the plumber, Whit, called me right away and set a time. He kept in touch by phone and text and alerted me when he was about to arrive. The repair turned out to be more complicated than I had thought, but Whit was more than able to handle the problems. He is very professional, knowledgeable, and skilled. He charged me a very fair price for the additional work. He also sent me an invoice by email so I could forward proof of work to my condo. I was able to pay online through a link on the email. Highly recommended.

Our house has lots of deferred maintenance and our shower fixtures needed replacement.  Sent requests for estimates via the Yelp thingy and they were the first to respond with reasonable quote and fast appointment.   The plumber and manager were great at communicating and doing the job. It's always a struggle just to get anybody to show up for any projects on your house, lots of flakes. Not these guys.

Our old school ball type shower fixture was a little complicated to replace but Whitt was able to do it without cutting a hole in the back of the shower which some other plumbers said was the only way to do it.

They went the extra mile to make sure the job was done right and guaranteed their work. So far so good

My parents' bathtub and toilet were backed up Thursday night. Contacted several plumbers Friday morning, no answer, no available time. Finally found one plumber and claimed they could arrive after 5pm. Plumber arrived and tried snaking the toilet and the bathroom but couldn't unclog it. Suggested to open up the wall and use a bigger snake but it was too late and due to Condo policy no loud noises after 7pm and of course we did not want to open up the wall and end up having a leak pipe from the wall.
I did a quick search and found First Class Plumber and requested a quote on Yelp and they responded within minutes. Scheduled with Whit for Saturday morning. He stayed till the end to make sure the job was done and unclogged the bathtub and toilet. High recommend Whit for any plumbing job!

Nothing but positive things to say; They were very responsive, friendly, affordable, prompt and did the job well. Thank you Ana and Whit for your great service!

Believe the 5-star ratings!  First Class Plumbing. The name is so appropriate. Whit was first class all the way.  Courteous, caring and extremely Professional. Treated me like his friend or ohana. Had water heater problems and he responded immediately. He even took an extra trip to the store to assure I got a product that was in the best possible condition.  That's taking pride in his work. I was unlucky with the plumbing problem, but was fortunate enough to find this company and especially, Whit.

Our rental unit toilet was leaking and we used the condos plumbing company they recommended. Wow, not only were they a total rip off but they also saw something that needed to be replaced while in the same section but didn't let me know until after closing everything up. So now I would have to have them open up the whole area again to have the failing piece replaced while also charging me another call fee.
Thankfully I got a referral for Whit at First Class Plumbing from Joseph at Pop's Painting (another trustworthy source) and I couldn't be happier with Whit's work!!! Not only did he complete the job the first plumbers didn't complete, but his workmanship and quality job he did was outstanding! Not just that but he was also prompt, professional, and his rate is reasonable for the quality of work he does.
I couldn't be more pleased with First Class Plumbing! I have referred Whit to my friends and also have used First Class Plumbing for my own apartment and my moms unit too.
Quality, reliability, trustworthiness, and fairness, First Class Plumbing and Whit is my one stop shop for any plumbing needs!

Whit was very flexible, accommodating, professional, and personable!  I was very surprised how quickly and reasonably I got in touch with Whit and Ana to schedule my job as soon as possible.  I really liked the flat rate since it is a  great affordable deal to someone on a budget like I am.  I had my kitchen faucet replaced and the pipes under my kitchen sink properly plumbed.  I will definitely call Whit back in the future.  Thank you so much!!!

Outstanding plumbing service !! Whit was easy to work with great communication knew what he was doing I am a licensed tile contractor in Honolulu for 15 years this guy is one of the best plumbers I've Worked with in a very long time, highly recommend him , great work thanks again bro!!

Whitley at First Class Plumbing took great care of us.  He replaced our hot water heater in January 2022.  When it turned out we had a pre-existing but related electrical problem, he was able to get someone out to help with that quickly.  He put a lot of hours into solving our issue, and only charged us for the original quoted repair.  In our experience with him, he was honest and genuinely interested in making sure we were taken care of.  Mahalo, Whitley!

Needed a bathroom faucet replaced. Used the Yelp feature to get quotes from various providers.  First Class Plumbing had a good price with the availability two days later to do the project. After a few text messages, everything was set. Whit showed up on time and two hours later, I had a new 3 pc faucet and drain installed for $250.  Quick, efficient, and good value - all with a one year warranty on workmanship.

My new go to for anything plumbing!  I got tired of the outrageous prices and no shows from other companies.  

I was in the middle of my bathroom renovation and needed some help switching out my shower valve.  I contacted First Class Plumbing through yelp and received a quick reply, estimate, and scheduled right away.  When Whit arrived, I was just as impressed.  He was polite, quick, knowledgeable, and professional!  Awesome guy and so easy to work with.  Thank you Whit!

My shower was showing signs for maintenance repairs. I needed to change the shower cartridge and the shower handle was pitting so bad. I searched on Yelp for a plumber and thought I found one reading his reviews (Dan does plumbing). Txting this plumber I was getting the feeling of negative vibes so I decided not to use him and to keep searching.

I found First Class Plumbing. They responded with a quote and had a positive response that they could fix my plumbing problem. I set up an appointment. The repairman showed up on time and promptly went to work. Watching him do the repair I was glad I didn't try to fix it myself because I would have run into problems.

The repairman was very knowledgeable and completed the job.  I was very happy with the job and that I chose First Class Plumbing. If I need any plumbing repair in the future I would call them again.

Absolutely solid Plumbers . Hard to find . 5 star work ethic and 5 str knowledge . We highly recommend .
It's always hard to find a good plumber and with First Class you have .

I first hired a handyman who assured me he could handle the job replumbing my bathtub drain to a shower drain.  His truck broke down on the way to our job, so he postponed the work for a week.  When he finally arrived, he said he couldn't do the job and I should hire a plumber.  I then sent out requests to several plumbers on Yelp.  Whit responded quickly to my request  and quoted me rates over the phone which saved me the usual service fee to just take a look at the situation.  He also was available in just a few days, when others were quoting weeks to even look at the job.  His bid was higher than two others, but the great reviews and his availability made the decision easy.  It turned out to be the best decision.  His experience with my building's plumbing saved me more than the extra difference in his fees.  He didn't mind me watching his work and explained each step of the process.  He finished the job in a few hours and stopped by the next day to test for any leaks.  Great guy you can trust to do the work right and at reasonable fees.

Thank-you,Whit for another plumbing problem completed without any problems!!! Easy booking, communication and VALUE!!! Would definitely use him again!! Mahalo!

Great job... very nice guy.  Smart hard working and fair prices.... Thanks

Highly recommend this company for you plumbing needs...

Over 15 years of experience..

Completed initial job of changing out 3 outdoor faucets and laundry tray fixture with quote of $325, and billed $468. I didn't question this because laundry tray job seemed more complicated than I thought and billing seemed in line with other quotes. But, I went with First Class because of initial $325 quote. While working on faucets he looked at existing PRV and ball valve and suggested changing that out as it looked old and inoperable. When I asked cost he said about $450. I said I would eventually need to get it done so I would think about it. When he got to the laundry tray he said he would need to return later because it was not as he expected and need additional materials. But he said no additional costs for this job that he would bill me for and bill me separately for the PRV and ball valve job that he had mentioned and I understood to be for $450. We agreed to a return date to complete laundry tray job and the larger PRV, ball valve job. And I was to be the first customer in the new year. Later that day I get invoiced for $468 for a job that he had quoted $325. But, as I said it didn't seem unreasonable. Few days before scheduled return he calls to change to a later date because he has another job/s to get to. No mention that he said I was to be the first. Not a problem as my job was not an emergency. He later sends a multiple paged formal quote with large, clear print of $450. I quickly click on agree without reading fine print that he later says quoted price was only for labor. I didn't disagree that I missed it because I assumed a quote was just that, the cost of the job. I expressed my disappointment to receive an invoice after the completed job for $942, more than double my mistakenly understood quote of $450. Included in that $942 in voice was a labor charge of $50 for additional work on the laundry tray that he said I had already paid for! I checked with over a dozen YELP listed plumbers, and only one came in at a quote of $950 because his quotations are flat rate based, but still open to negotiate. Most fell in the range of $390-750, averaging out to $550, or $525 if I removed cheapest and most expensive. Biggest mistake I made was not getting multiple quotes before selecting a plumber for the bigger job. Also, for not reading the multiple paged fine print of First Class Plumbing's formal quote. Whit of First Class Plumbing of course does not admit being deceptive or even misleading. I told him I had no complaints with his plumbing work but certainly questioned his business practice. That if I had pursued multiple bids for the job, my request for bids to include parts and labor, he wouldn't have been one of the 3-4 I would eventually select from to final bid. Just a note, Whit's labor cost of $450 flat rate, was way over the $90-125 hourly rate that others quoted. The job took Whit no more than an hour to complete. Yes, the rule is Buyer beware!

Bathroom sink clogged, tried drano and she no go. So I needed something urgent because it was after hours. Called these guys and within the hour, plumber came by and fixed the issue and snaked the pipes in an hour during after hours. Great job. Mahalo!!!

Rate is $300/hr during after hours
$140/hr during regular hours.

Our kitchen sink clogged recently which we only made  worse when we tried to use a plunger and caused the garbage disposal to start leaking. I made a last-minute call to First Class on Saturday and they were quickly able to accommodate us that Sunday. Our plumber was very communicative and friendly. Once he got here, he worked quickly and efficiently. We now have a new garbage disposal and clear sink pipes!
We will definitely be using them again the next time we have plumbing issues!

Whit at First Class Plumbing has been amazing to work with. We had a complex problem related to a Grohe shower system and he was able to resolve all of it with replacement parts, patience, and ingenuity. Through the entire process he was attentive, provided clear explanations, and most importantly, he remained committed to finding a 100% solution. We will stick with First Class in the future and feel lucky to have found this company.  We highly recommend them!

40 gallon water heater indoor replacement.  Met all expectations.  Will elevate First Class Plumbing as my first consideration for general plumbing projects around the house.

I had a leaking shower in a new condo.  I found this company on Yelp but also contacted another company referred by a friend.  The other plumber came out first but had never even seen Grohe fixtures and admitted he didn't know how to fix it.  Whit from First Class Plumbing came out and was the sweetest and nicest guy.  I trusted him immediately.  He was able to determine the problem.  I had to order the part from the mainland and it took months but I finally got the part and he fixed it today.  If you need a plumber, you have to use this company.  Not only do they respond quickly, but they are professional and honest!  That's pretty hard to find these days.  I'm going to recommend them to everyone I know.

Look no further - this is your plumber!  I manage a condominium in Waikiki from California and when I found out from a friend that the unit smelled like sewer, I scrambled to find a plumber yesterday because I have potential tenants looking at the place in two days.  I called other plumbing companies but nobody would give me the time of day to even talk to a plumber to ask questions just to ask if this was a fixable problem.  

I called First Class, explained the situation and within 15 min I got a call back from the plumber, Whit.  He said he was finishing up a job and would be at my unit in an hour.  We did a virtual call and I guided him in getting into the unit on his own.  Unlike other companies that said someone had to be present and that it was a 3 hour window to wait for a plumber.  First Class plumbing service was prompt, flexible and so accommodating from the get go.

As soon as he got there he immediately determined that because of non-use of my brand new two month old toilets in a condo building, the water in the traps can evaporate and leak sewage smell.  He filled every single drain back up with water and ensured the unit didn't smell before leaving and went thru the process of returning the keys back.

The next day, he sent a text message with additional solutions on how to fix the current problem and how to prevent this from happening again.  From start to finish, EXCELLENT customer service and such a prompt response.  Totally trust First Class and he will remain our plumbing go to.  Thank you Whit!

I had an ongoing emergency (no hot water with a baby in the house) and everyone I called wanted to schedule and appointment to come out to check the situation, then give me a quote, then schedule another appointment to fix. Whit was straight to the point - I told him the issue, he gave me a ball park price (worked with me on the materials) and came out the same day to fix the issue. He replaced my water heater and stayed late to finish it too. A couple of days later, my water still wasn't hot. But Whit was still responsive and worked with me and came out and checked every possible issue. We still couldn't figure out the issue but he didn't give up on us and he still came back and we ultimately decided to replace the new water heater again. Overall, their service is quick and immediate, they're VERY responsive, and just very friendly. Their number is definitely on speed dial for me and all my plumbing needs.

Arrived on time, did a very good job and cleaned up the area before he left.  Personable and courteous.

Excellent plumbing company with fantastic response time. We are very happy with the work Whit did for us this week. Whit is a great plumber and awesome person! We have a 60 year old condo where the plumbing repairs take patience and determination to get the job done right, all under the pressure of a limited time period water shut-off. Whit has skills, experience and most importantly integrity. His pricing is very reasonable and he takes pride in his work. Our 30 year old improperly stubbed Angle stops were quite difficult to change out, and Whit calmly and kindly took the time necessary to it. We are delighted with the quality of his work, and we  will call him again! Highly recommend this company.

My hybrid water heater needed repair and maintenance due to it being clogged. Whit did a great job fixing it. I called him again to replace our old utility sink. Super happy with the services. Thank you Whit, First Class Plumbing!

First Class Plumbing was the first to respond to my Yelp project--which was to replace the main water cutoff valve. He showed up early and worked in the rain to complete the job. The job grew to include replacing the PRV, so he made three trips to Home Depot for parts. Really happy with the completed job (he included the pics on Yelp). I highly recommend First Class Plumbing!!

After talking with Whit and he helped me to pick up the new water heater and get rid of the old ones. Joe is the one diff the installation for us, very clean and neat job. They are very helpful and efficient for their jobs. Thank you guys.

We have had some crazy plumbing emergencies in the past few months...exploding water heater, low pressure in the kitchen faucet, leaky toilets. Whitley returned our calls and also answered messages right away and was so great and knowledgeable with everything. He stayed till the end and made sure the job was done right EVERY TIME he had to come by. He even was able to adjust our water pressure gauge (or something like that) that was coming into the house from the city. He's my go-to plumber from now on and should be yours too!!!!

They were the only ones who would give me an estimate straight up over the phone instead of someone coming out to tell me any pricing. They responded quickly to my messages and we arranged for a new water heater. Our old water was a 30-gallon and the day before it really broke the water was really hot and then the next day we didn't have any hot water (he said that normally happens). Our old water heater was 18 years old and water heaters usually last 10 to 15 years and 20 if you're lucky, so we knew it needed to be replaced right away. My research says that replacing a water heater will cost an average of 1700$ but can be anywhere from 1200$ to 5000$.

He took the old 30-gallon water heater, replaced it with the new 40-gallon water heater, and took the old one away. We paid 1222.33$. Based on the conversations we had, it could be more if he had to use all new parts, or if there are stairs (might need a second person with him), or if it's on Sunday (his day off), or if you use a card instead of a check.

We are happy with the pricing and we have hot water again. We recommend him, I believe his name was Whit,  thank you!