Web Analytics
Home > Hawaii > Honolulu > Plumbing Service
Emergency Plumbing & Solar

Emergency Plumbing & Solar

Plumbing Service
Honolulu HI
Call Us Now

Description

EPS Hawaii is a family-owned and operated Honolulu-based plumbing company. Our plumbers are licensed and insured by the State of Hawaii for all our services to give you peace of mind. In fact, our plumbers are 24-hour emergency plumbers, which means that we will accept service calls at all hours; and we service the entire island of Oahu. Furthermore, all our plumbers are Journey Plumbers with 5+ years of experience. So, you will know that you can count on our technicians.

SERVICES

Emergency Services, Toilet Repair, Drain Cleaning, Pipe Installation, Water Heater Repair, Bathtub & Shower Installation, Leak Detection, Drain Installation, Gas Water Heater Installation, Sink Installation, Garbage Disposal Repair, Electric Water Heater Repair, Hot Water Recirculation Pump Installat…, Tankless Water Heater Installation, Water Heater Leak Repair, Pipe Repair, Bathtub & Shower Repair, Sink Repair, Water Heater Installation, Faucet Repair, Faucet Installation, Toilet Installation, Gas Line Services, Sewer Services, Solar Water Heater Installation, Electric Water Heater Installation, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Tankless Water Heater Repair, Water Filter Services, ,

Reviews

Kaylin H.
Kaylin H.
09/03/2021 12:00:00 SA
I had to call a Plumbing service after a previous installation from previous owners had punctured a water line. When our closet installation folks were demo'ing a shelf water started leaking out since they used a nail that punctured the water line from our bathroom.

Me, slightly like well what am I gonna do now.. I'm also not about not having water in the house. Other plumbing services I tried to call either couldn't make it out same day or just wouldn't answer the phone. Emergency Plumbing & Solar answered the customer service from there was absolutely amazing, Nalani (I hope I spelt that right) was super helpful and reassuring that they could help same day, which alleviates a lot of stress. She sent out a Plumbing Technician (Landry) he was super communicative on the whole process and educating us while fixing our problem in no time! Easiest process I've experience so far, I extremely appreciate all help!! Mahalo Nui!
Ashley S.
Ashley S.
11/03/2018 12:00:00 SA
Arrived on time, very fast and efficient overall excellent service. I highly recommend to anyone in need of plumbing.
Teri S.
Teri S.
02/09/2018 12:00:00 SA
A mahalo shoutout to Michael Grace at EPS Kapolei. Mahalo nui for your excellent service, clear explanations of the process and getting me signed up for regular care!

I had called another plumber linked to my home insurance and it took 5 days to get an answer from them! I got fed up and I called EPS. They scheduled Michael to come out to help clear my laundry drain within 4 hours! So glad to be able to get laundry done this weekend.

Michael was patient with all my questions and answered them with clear explanations and really good photos of the process, e.g. the epoxy vs sleeve lining for pipes. I learned a lot!

Hands down, the best experience I have had solving a plumbing problem ever!
Giants I.
Giants I.
10/16/2021
My solar water heater had a bad leak on a Saturday night and lost hot water. Called them 8:30 a.m. Sunday morning and Kyle and Chad was here at 10 a.m. to assess.  Came by next day to replace tank and efficiently and skillfully finished the job in 4-1/2 hours. Worked well as a team and provided excellent service and both gave good instructions. Only drawback is that they don't participate with Hawaii Energy so you miss out on the $750 rebate, which gets costlier.
Sean M.
Sean M.
12/14/2016
I still kinda feel ripped off $1300 gas water heater install. Still had the job dcause they put me in the hole for $100 anyways.

PROS: Workers were super nice. Scheduling was quick and easy. Work was done fast.

CONS: $100 just for them to come out. They can't do a parts and labor break down, just package deals shown on a fancy iPad. (Note mine was the cheapest one, next package up was $2000! and they would change 2 water lines and a gas line, both about 2ft long)
Travis S.
Travis S.
12/12/2016 12:00:00 SA
Awesome company and customer service!  Called them on a Saturday morning and was able to schedule for a Monday morning appointment.  They do offer weekend service as well but my repair could wait till Monday.  Jacob came out at the scheduled time and diagnosed the problem.  He then explained clearly explained the repair needed and the cost to perform.  He had the work done in less than a hour and was very careful to protect my house during the work.  I would highly recommend EPS for any of your plumbing needs!
Faith W.
Faith W.
08/12/2014 12:00:00 SA
We were just about ready for bed when we noticed water was dripping from our ceiling fan.  I called Emergency Drain Cleaning and Plumbing Services and they were at our house within minutes!  It turns out the water filter on our sink upstairs had a pinhole leak.  Water was leaking from that, through the floor, into our ceiling fan below.  Kyle fixed it immediately and the leak was gone.  Thank you for prompt service, a reasonable fee, and mostly for coming out at 11:00 PM!!!
Althea V.
Althea V.
12/13/2022
James Bangert and apprentice were courteous, professional, respectful, explanatory,  and very efficient. Outstanding service. Very Happy customer.
Liz T.
Liz T.
01/01/2016 12:00:00 SA
Discovered we had a water leak when our water bill quadrupled in one month. Found this plumbing company through Yelp. They were responsive and scheduled me same day. Kyle contacted me shortly after I made contact and asked if he could come sooner before his next appointment. He checked our water meter and confirmed we had a leak. He asked me if I was aware of any leakage problems on the property, I showed him a pipe that feeds into our pool. There was a constant small flow of water into the pool. I had noticed it several weeks ago and was unsuccessful in getting the shutoff valve to completely close. When Kyle saw the water flowing out of the pipe, he said we were probably losing about 5 gallons of water every 15 minutes.He inspected the shutoff valve and said it needed to be replaced. He didn't have the part and said he would have to buy the part and come back. Told him I would wait. Kyle came back 1/2 hour later and replaced the  valve in 15 minutes. He showed how to work it. Very simple and easier to use than the old one.. He rechecked our water meter and confirmed the leakage problem for our property was fixed.The cost of repair was reasonable. I would definitely recommend Emergency Plumbing for a plumbing repair.
Janet H.
Janet H.
7/21/2018
Great honest service. We always call them and make an appointment not only for emergencies.
Brenda N.
Brenda N.
06/02/2020 12:00:00 SA
I had Called EPS because my bathtub was draining slow. Grant, the technician they sent arrived in less than an hour! The customer service was great from the time I made the call, Hannah in the office was awesome with getting me someone out the same day. I can't thank Grant enough for his efficiency with fixing my issue at hand. Turns out it was hair clogging the drain up  but he got my bathtub to drain within 15 minutes of starting! My bathtub was old as well, so he gave me an upgrade on my shower valve and was very detail oriented and I appreciate his quality customer service and taking the time to explain to me how the plumbing in my home works! If I could give this company more than 5 stars I would, Very professional and legit! Thank you EPS and Grant for an awesome job done right, I will definitely recommend to all my friends and family!
Bree M.
Bree M.
1/23/2023
don't use this company if you can avoid it.

arrived late to job and didn't let us know. they didn't inform us of a dispatch fee ($90) and to fix a single handle, wanted to charge us $500.. then of course they found another problem they needed $400 for. they will upsell you entirely to make it worth their time and say things to confuse you so you think they know what they are talking about. their invoice never itemizes anything so you don't know what you are actually paying anyways.

we found someone able to fix the simple job for entirely free outside of this company, but we lost money and our time here. sorry, won't be working with them again.
David W.
David W.
12/19/2018
Like I said previously, I used them to replace my water heater and they were great and everything I had then replace was without issue. Thank you!
Heather S.
Heather S.
06/09/2014 12:00:00 SA
Not in a thousand years did I think I would be writing a review on Yelp but I cannot help myself with this company. Calvin & his team are knowledgeable, professional, and honest. They are fairly priced & have a ridiculously fast response time no matter the time of day or night. Also extremely good at finding the source of a mystery leak, and as a building manager, this is important to me & my home owners. They will not leave until the job is complete, right down to cleaning up after themselves. Calvin & his team are my go-to team for all my plumbing needs.
Michael R.
Michael R.
12/25/2016
My toilet backed up on Christmas Eve at about 4pm....a real mess in my shower stall. No toilet or shower on Christmas???i think not! Opened up Yelp! and tried Rotor R.....they were courteous on the phone but after not being able to find someone to get here, I called ES...within an hour I got a call from Jacob that he was 20 min put...great!
He cleared out the main line within 20 min with professionalism and courteousness. Their pricing was a little high, but considering it was a Saturday night and Christmas Eve......I was very happy...( and luckily I have a very forgiving landlord who reimbursed me!)
Francis R.
Francis R.
09/10/2017 12:00:00 SA
Friday I had a huge issue going on with my shower knob being broken also loose and water kept running.
The knob we had I had no clue how to remove it so I kept calling plumbers left and right since 10 am most of them had no available soon enough that day
After calling all different kinds of people I totally forgot I had called eps plumbing and they showed up and immediately shut the water off and removed the knob to make my life easier the quote they gave me was a bit to high for me but I'm so glad they could make it out to help me asap.
I believe their name was Landry and duke I'm not too sure but they were very kind people.
Obi R.
Obi R.
6/28/2016
recently changed the vanity sink in the bathroom. needed to RE-ATTACH FAUCET AND SET A NEW SINK VESSEL. wasn't an emergency job so i called for whatever open time they had. got an appointment the following week. plumber was on time, that gets a star.  job was done in half hour by a licensed plumber, that gets the second star.
here's where i'm disappointed. when they give you the quote, i recommend that they should at least put on a mask, a hat and point the finger at you like it was a gun. $327 +tax ( to re-attach a water hose and set and glue a sink vessel ) . that's more than what a lawyer charge by the hour. i probably would have overlooked that price if it was an actual emergency work. can't imagine how much they charge if it was an actual emergency work. i realize that i could have turn down the work but, i'm over it not having a bathroom sink and using the kitchen sink. expensive lesson but i can afford and laugh about it. my advise to anyone reading this, you can say NO and find a more reasonably priced plumbing company.
Kumi. T.
Kumi. T.
10/24/2020
I've seen some bad reviews.  Maybe if Matthew didn't come this time due to a leak in my bathroom sink, I wouldn't have left a very good review either.  The first guy was a very nguy, but he has no skills.  he left without doing anything.  But the leak continued so I called back the office. And it was Matthew who came.  He is very professional.  If you use this company I would definitely recommend him.  You had better request him.  Because he is experienced, he can show us what the problem is, explain it, and do his best to fix it.
Thank you Matthew!!
Gayle N.
Gayle N.
10/12/2021 12:00:00 SA
535 Plumbing
Quick response and thorough. I called them multiple times and was very happy and relieved when they were done because I knew that the problem was corrected
Theresa Y.
Theresa Y.
4/29/2017
Great service by Jacob.  The company was timely in their arrival, fair in their price and thorough in their repair work.  Thank you for your help!
Mele W.
Mele W.
4/21/2022
Besides the initial greeting of a pretty pink van, the service from start to finish was excellent. The dispatcher called and the technician arrived within an hour. It's awesome that they send you a picture of the technician so you know who you should be expecting. It was 11pm and that's super important regarding safety, in our opinion. Rob arrived and he immediately created awesome rapport. He was kind, understanding (because I was freaking out a little), knowledgeable, and extremely helpful. I went on a tour and got to see what was going on. It's the teacher in me and I really wanted to understand what was up. We were presented an estimate and Rob worked with us on what we needed to do to fix the main problem of unclogging the pipes. Due to roots taking over the passage way he recommended we get pictures to present to our landlord so the bigger problem could be addressed. We are so grateful for Rob's and EPShawaii's service. Mahalo!!!
Teruo N.
Teruo N.
08/01/2015 12:00:00 SA
Good service! Nate did a great job finding the leak and installing a new disposal. He came when he was scheduled. Was Fast, courteous, & cleaned up after. Will use them again. Hard to find a decent plumber - these guys are it!
Barbara M.
Barbara M.
07/11/2021 12:00:00 SA
BEWARE!!! DONT DO IT!!!! Overpriced, unfair, will not repair it properly! I have used them 5 times and each time the repairs became pricier and sadly less reliable. They charged me $300 for a 1/2 bath toilet issue and 4 months later it had a leak. The technician fixed it for free because he told me that it was done improperly the first time! The warranty was only 30 days & it was a $300 Teflon tape repair! Then that night we had a massive leak that destroyed my wood floors! They charged me $528 to install a shut off valve that they (Tom) insisted would be a permanent fix! Then it was leaking still & technician said it may me another $400 (in addition to the $523) that night! I said why don't I buy a new toilet - so I did out of pocket! Then the next day I was charged $589 to install a completely new toilet! Who knows how long this will last with NO RECEIPT- NO PROOF OF WARRANTY AS PROMISED by Tom. I just don't get it!?! I have been a loyal customer I believe in supporting local business ONLY to get shafted by those I support?!
I am a retired combat veteran on a limited income and I hope people read this review before choosing this company
Rkb B.
Rkb B.
08/03/2015 12:00:00 SA
Even though it turned out to be a simple problem, I have nothing but praise for my first dealings with EPS.  Late Saturday night I had a stuck tub stopper (the lever type) that got wedged in the drain line that for the life of me I could not remove.  After judicious use of WD40 and my careful use of brute force, I still failed to make it budge (and accidentally removing the first linkage to it), so the next morning I decided to cut my losses and call in a pro.

After some Yelp'ing, I called another plumber first at 8:30am but got an answering machine.  After about an hour with no call back (and still no call back a day later as I write this review), I decided to give EPS a call.  At first my call went to an answering machine but as I was leaving my name and number, EPS called me back right away.  The person on the phone (sorry, I can't remember your name) asked what my problem was and was not only knowledgeable but also very pleasant and helpful and set me up for an appointment between 3 and 4 pm the same day but told them that I'd be home all day so if any earlier times came up, please let me know.  

At just past 2pm I got a call from Kyle stating that he had finished the previous job early and was on his way in about 15 minutes.  I met him as he drove in and described my problem and we both thought that we'd be in for a long afternoon as normally the solution is to replace the entire tub drain assembly.  Lucky for me, Kyle gave brute force one last try and 'pop' the entire assembly plunger assembly came out.  Feeling bad about charging the full amount for literally 2 seconds of work, Kyle also cleaned the drain line too so not only can my tub drain, it drains very well now too!  Everything was wrapped up prior to my originally scheduled 3pm time frame start.  

Very happy customer and I definitely will be calling EPS again if another job falls beyond my abilities.  Thanks!
Latosha F.
Latosha F.
9/16/2019
After 13-months, the leak has returned.  I called back to learn that the work had only a 6-month warranty (ok, I guess) & that the 2-year family plan warranty that I was promised as a consolation for the unethical behavior of the original plumber was a lie.  More evidence of this business' horrible management and business practices.
Cynthia P.
Cynthia P.
02/04/2022 12:00:00 SA
The technician was very knowledgeable, professional and kind. Plumbing pricing is very expensive but needed.
Sachi Z.
Sachi Z.
10/27/2014
Called them at 2:30 PM for emergency services on a Sunday afternoon!  Our Toto toilet was leaking badly.  Spoke to Calvin.   Within 45 minutes Kyle arrived.

Kyle did a very professional, courteous and efficient job.  We were so grateful.
He changed the parts inside of the toilet (FLUIDMASTER) and fixed the pipes
that feeds the water into the toilet. He took about an hour.

We were so grateful that they could come so quickly and took care of the job.
We could not stop the leak and was unable to turn off the main valve. Water was flooding our bathroom and we were helpless in stopping the flow of water.

YES, in desperation, we found you on YELP.  It was such a lucky find for us.
Dealing with Calvin & Kyle was great.  Very honest, upfront & did a good job.
THANK YOU.
Wesley M.
Wesley M.
5/18/2017
Had some Toilet issues tonight, Searched Yelp and found Emergency Plumbing and Solar. Gave them a call and they told me that a plumber would come out in about 2 hours, that was okay since I called at 7 pm So waited for someone to come. 8:30 pm a half hour early and for me that was a good sign. So Cody introduces himself and asses the situation since i have 3 toilets and the had to figure it out. So it was fast and he did the main one in about 20 minutes it was done. I asked him about another one and he said that one would have to be done but told him I would call on the weekend or day office that one was not a priority in the house. I appreciate the fast response and service, I be scheduling another appointment soon, So shout out to Cody for an excellent job and Emergency Plumbing and Solar.

I just want to add the I see many low ratings and disappointment in messages, I work with a lot of customers and many times people have a false sense of what ti tales to do certain jobs sufficiently and effectively. But can understand their frustration.If you are not sure ask a lot of questions.

For me taking a shower and using the toilet are the necessities in life,
Patrick B.
Patrick B.
11/22/2022
These fahkas....
Making an appointment doesn't mean squat...they will throw your appointment in the trash as soon as something more profitable comes up.
The canceled on me 2 hours before...
Luckily,  Allen's plumbing saved the day and took care of me quickly.
Now, the freaking lady stay blowing up my phone trying reschedule...I blocked the number.
Terrible service...
Honor your customers appointments...hire more technicians so you can take care of one job at a time.
Not that hard to figure out.
Yolanda K.
Yolanda K.
8/16/2023
This company sucks. They are liars and take advantage of senior citizens.  A 3 day going on 4 weeks. Give one quote,  then next give a higher quote. Lahela never returns calls and the manager is just as bad. Just a warning if you DON'T WANT TO BE RIPPED OFF STAY AWAY. ​i hope this company goes down for ripping my parents off.
Lance S.
Lance S.
09/05/2018 12:00:00 SA
We unfortunately had a completely clogged kitchen sink on Labor Day, and Emergency Plumbing & Solar was the only company that we could get ahold of. Josiah and John were exceptionally polite and clean, and took care of the clog quickly. The main cleanout plug that should've provided access to the clog was stuck, and several previous plumbers have tried and failed to remove the old plug. However Josiah and John figured out how to cut out the old plug, then they installed a new one, so any future unclogging will be a lot easier. Well done guys.
C. Kendall M.
C. Kendall M.
08/09/2023 12:00:00 SA
***LEGAL NOTICE*** The State of Hawaii Department of Commerce and Consumer Affairs (DCCA) took disciplinary action against this business and it's owner Calvin R. Gulia, Jr., back in April of this year, 2023. Case #CLB 2021-94-L.
Our Review of EPS - Emergency Plumbing & Solar - Hawaii ...
This company sold us a water heater back in 2019 and we paid for an additional BOGUS 10 year extended warranty. We recently had an issue with the water heater leaking, called their offices, were told the unit was IN WARRANTY and it would be replaced. We did, however, have to pay a $200 dispatch fee due to them having to come out later in the evening. We reluctantly agreed to pay. Upon inspection, the repair tech confirmed the unit needed to be replaced and again, stated it was an IN WARRANTY unit. They said it would be done the following day. Went to pay the $200 and I provided a $50.00 coupon we told them on the phone we had when we made an appointment, which the person on the phone agreed to. The repair tech Harley Perry, refused to accept the coupon, saying it was not valid on this type of service call. There were no such stipulations on the coupon. They're peddling the same coupon on their Yelp business profile. I showed it to the repair tech. He still refused to accept it. We decided to pay it and take up with their office. Fast forward to the next day, after calling their office twice to see what was going on, they then told us we needed to pursue replacement remedies through the manufacturer and there was nothing they will do for us... this after charing us $200 the night before AND after us paying extra in 2019 for their bogus extended warranty. They also refused to adjust our account reflecting the $50 coupon. We did contact the manufacturer and they confirmed we did NOT have a 10 year extended warranty. They do offer one but they explained the plumbing company would have been required to purchase it back in 2019 so, basically we were bamboozled by EPS - Emergency Plumbing & Solar. Further, we requested the manufacturer confirm their warranty policy in writing, which they did. So, it turns out we only had a 6 year warranty through the manufacturer so, they went ahead and provided a full replacement of the defective unit but it cost us $700.00 to have it installed. Wait, it gets even better! After complaining to the owner, Calvin R. Gulia, Jr., he attempted to email me a fraudulent invoice from 2019, which included an attached document, defining their warranty program. Well, guess what? The invoice he sent wasn't the actual invoice from 2019. It appears he created a fake invoice and the attached warranty disclaimer wasn't included with the original invoice back from 2019. So, apparently they've had issues with their warranty and decided to include the attachment in order to protect themselves. Again, this was not included in the 2019 invoice. Regardless, he couldn't explain who we have this so called extended warranty through lol. I have copies of all original documents to support these claims. So, in short, we're out the $200.00 dispatch fee and an additional $700.00 required to install the new unit. I have already received numerous comments with respect to this company's business practices after posting my experience with this company via numerous review sites. There appears to be a pattern of deceptive business practices (classic bait & switch) with this company and their employees. ***I WOULD URGE EXTREME CAUTION WHEN DOING BUSINESS WITH THIS COMPANY!!!***
We learned the hard way!!
David C.
David C.
10/18/2015
Update: I reached out to the owners to see if something could be done since our toilet was still clogging up and I wanted to see if I could avoid buying a new toilet. I'm very glad that I did as doing so saved me from buying a new toilet. After calling them up, I explained what had happened the first time. They apologized about what had happened and assured me that I would not be charged at all a second time. The clog would be removed, no matter what. We set up a time, and they sent Kyle back out. Again, very courteous and professional, He went straight to work, and what do you know? After turning the toilet upside down, we finally saw what was the real cause of the problem. Not the Lysol wipe, not mineral deposits or hardened poop, but a pair of safety scissors. The same pair that I had been searching for nearly a month for, sticking out at the exit of the toilet. The strangest things that end up in the toilet... After removing it, Kyle set the toilet back up, sealed it, and well, I'm now able to empty bodily waste without having to plunge the toilet every time toilet paper goes down the drain. It feels so good to have a fully functioning toilet! Total overall repair time: 20-30 minutes. Awesome!

I hadn't reached out to them since my initial review, and I should've done so from the start as it would've saved me a lot of grief and stress. Once the matter was brought to their attention, EPS made sure to resolve the situation. They were quick, responsive, courteous, and very professional. My opinion has done a 180, and I will definitely be doing business with EPS again in the future! Very satisfied with the resolution! Thank you EPS and Kyle! Totally made my day!
A D.
A D.
11/20/2021
We are so grateful to Shawn, Sonny and Thaddeus from Emergency Plumbing and Solar! The property we rent at had a massive issue- it started with issues in one shower and and then it was discovered that the majority of pipe on the property needed to be replaced. It was a huge project involving 3 homes and 2 plots of land and these guys knocked it out as fast as possible- and with professionalism! They worked really long days into the dark to get us back on track and even made sure to tell us which necessary cleaning products used were not pet-friendly! The bathroom is our dog's safe space so we especially appreciated the heads up. Thanks so much to these lifesavers!
Andrew T.
Andrew T.
06/11/2018 12:00:00 SA
After my review EPS did invite me to contact them about my experience. I spoke with the business manager directly and he was contrite and apologetic. I was also refunded the $40 fee that was charged for the rep to visit my site. The business manager also asked me to please consider using them if I needed more work done and promised a better experience in the future.

Apology, refund and a request to use them for future jobs. I'm happy with that. Mahalo EPS.
Leslie E.
Leslie E.
9/19/2015
Do not use this company! They could not even unplug a tub drain!  Although they snaked it-they had to ask me for a plunger as they did not have one! What plumber does not have a plunger? Then as they could not get it unplugged they promised to come back at 7am on a day in the following week. The guy absolutely promised me they would be back at that day and at 7am sharp. I made arrangements to be off work for 7-8:30 as they it would be quick as they were bringing back a strong solution to pour down the tin drain. At 7:15 I called the office and of course the secretary had no record of any of this. She finally found out that these guys were on an emergency call and hoped to be a couple of hours late. Had I not called the office-I would never have found this out. I could not wait that long and after talking to the boss who made no suggestion to send someone else out immediately, I was told to find another plumber. They did not charge me but did not finish the job and in fact left off a part of the drain opening. Very frustrating!
Tara D.
Tara D.
07/07/2020 12:00:00 SA
While very prompt in responding and knowledgeable in my plumbing issue, I was definitely charged 3x more than what a typical plumber will charge. While I may be a single female and in a plumbing emergency situation, I definitely know when I'm being ripped off and this company will do that unfortunately. But hey, Karma right?! It'll come back to ya
Randy L.
Randy L.
05/07/2015 12:00:00 SA
I called Emergency Drain Cleaning & Plumbing to fix one of my apartments toilet that wasn't flushing. They got there within an hour and found that a wash cloth had plugged up the drain. They cleared it and recommended to fix some plumbing issues we had. They gave me an estimate on the next job which was fair and scheduled to do it within the week. I would definitely recommend Emergency Drain Cleaning & Plumbing when you have a plumbing issue because they are quick to respond and are very professional. Lahela is also very courteous and professional when speaking to clients. Thumbs up to the staff at Emergency Drain Cleaning & Plumbing!!
Debbie Y.
Debbie Y.
07/12/2023 12:00:00 SA
They were on time.
Harley and his crew were very courteous
Did excellent work.
The office staff was very professional.
Glenda S.
Glenda S.
08/09/2022 12:00:00 SA
Excellent service from Jimmy. Very knowledgeable and quick to fix my clogged kitchen sink. Highly recommend EPS! Will definitely call them if we ever need their services! Thank you!
Brenda S.
Brenda S.
10/03/2018 12:00:00 SA
Matthew and Jim both were very polite, respectful and a pleasure to have do some plumbing work for us today. They were fun, engaged easily in conversation with us  adults and children. The kids were very curious and they both were so kind to them.

The work they did was top notch and so quick. Thank you guys for being so kind and efficient.

Thanks a bunch.
Jo R.
Jo R.
8/17/2020
Thanks to Kyle & Chad for their professional service today. Thoroughly explaining all work to be done, respecting our home, professional work, & wearing their .
Suzan A.
Suzan A.
7/20/2020
Our solar water heater started having issues and our solar water would not get hot.  After a few days of calling around and getting nowhere, I called Emergency Plumbing and Solar.  They came out the same day !  Like 3 hours after I called!  We ended up replacing our solar tanks and was also done the same day.  Wow.  Our technician's name was Grant.  He pulled up in the pink van and was wearing a mask (bonus points for that). He was extremely knowledgeable, helpful and prompt.  Grant explained everything to us, gave us a time frame and everything went smooth.  We had hot water that same night!   We also had a separate plumbing issue that needed work on a sink and that was done the next day!

I would definitely recommend Emergency Plumbing & Solar for solar water heater or plumbing needs. They answer the phone, they send texts with status and time frames (which I love) and a picture of your tech.  The   prices were fair and reasonable.  And PS... they have cool pink vans supporting breast cancer.
Raymund F.
Raymund F.
9/26/2019
Recently discovered a major leak from my solar water heater which cause major damages to my drywall and hazardous mold and toxins to my family.  When original plumber wouldn't return my call,  I contacted Emergency Plumbing and Solar, who was highly recommended in my neighborhood.  Jesse Mitchell, the plumber in charge, was very professional, reliable and worked efficiently with Myron Yamashiro from HI Restoration Service to save me time, money, and reduce stress!  In fact the entire team including Josh, Reuben, Cody, Keoki Jr., Jan, Kahela... were all friendly, accommodating, and provided top-notch customer service!  The whole team saved me a lot of time and money, and reduced headaches during this stressful emergency.  Reliable, honest, dependable, and friendly team!  Highly recommended company!
K N.
K N.
06/06/2020 12:00:00 SA
I would highly recommend EPS for emergency and routine plumbing needs.  I usually tend to be wary and on-guard when dealing with repair companies/personnel.  However, both Kaley (dispatcher) and Grant (plumbing technician) from EPS were extremely pleasant and professional and were up-front when answering my questions.  I had an issue with a leaking washing machine on Saturday morning, and Kaley was able to get a plumbing technician to my house within 1 1/2 hours.  Grant assessed the situation and was able to quickly fix the issue with minimal disruption to the surrounding areas.  Grant was very personable and knowledgeable and thoroughly addressed all my questions.  I will be sure to request him for future plumbing and solar work.
Sandra H.
Sandra H.
7/28/2023
Had hose bibb break and was leaking. John came out within the hour,  extremely nice,  respectful and did great work.  I'll be sure to use them again.
Chris M.
Chris M.
08/08/2014 12:00:00 SA
Holy crap I had an emergency and they showed up within 15 minutes. My drain conpletely rotted through. They came in replaced and snaked my drain luckily split. 1 hour I'm done and goin out. This was 8:00 before Iselle came in too. Much thanks. You guys rock! Don't expect cheap... You get what you pay for! Professionals...
Derek S.
Derek S.
5/18/2020
Grant was awesome. Called EPS because I need a plumber over today and they were able to fit me right in. In about an hour Grant came over and was able to diagnose the problem in an instant. I will now go to EPS for all my future needs because of the professionalism of their staff. Way to go EPS!
Ohana Video T.
Ohana Video T.
6/28/2022
I rarely write bad reviews about these types of services because I understand there are things that are not predictable and I have run my own business before.  But this is different.  I made an appt for them to come and look at the flange of my toilet between 10:00am to 12:00pm.  I took the day off from work but was expecting to do other things throughout the day, taking off is a rarity for me.  At 12:00pm, I get a phone call saying my 12:00 to 2:00 pm appt was moved up to 2:00pm to 4:00pm.  When asked why is there is difference between the confirmation text and the time she gave me, there was no explanation.  I needed to do something else from 3:00pm, but was told he will definitely be there before 4:00pm, so I cancelled it.  I get a phone call at 3:30 pm saying that they had to reschedule for another day! What?!  The office manager then tried to give me an inconvenience discount of $50.00.  Which you can get anyway by mentioning the coupon on their website (I noticed it later so no discount on original order).  Only after asking is that in addition to the website discount making it $100.00? Did I get a yes.  I understand you are busy, and if your business is unpredictable, but if you say 24 hrs on your website, why not come after 6pm?  I just felt MY TIME was not being respected, at the end I went to somebody else.  I hope this business manages to clean up their appointment making process, because I was treated very unfairly!
Christina G.
Christina G.
7/31/2021
Only thing I was slightly upset about was my appt time I really wish someone would've let me know what was going on but in the plus side Ryan came over and fixed my problem shower is fixed again. Thanks a million Ryan.
Melanie J.
Melanie J.
7/15/2018
The service was fine but very expensive.
I had work with many other plumbing company;
Their bill was the highest I have ever seen for an hour work.
Randall C.
Randall C.
8/20/2015
Called them this morning, and was told that they would be over before noon.  Then I was politely informed they were running late.  Kyle called on the way over.  Fixed my kitchen faucet with no problem, and said there would be no charge.  But then told him the real problem was a downstairs toilet.  They went to pick up some parts, and fixed everything right away.  Very quick, professional and personable.  I asked them for two business cards, so that I can let others know about them.
Patti B.
Patti B.
8/21/2021
Last night around 8:30 pm my tenant's toilet was shooting water from the side.  I called up several plumbers and the owner Tom answered the phone.  He was very nice and sent a plumber out there as soon as one was available.  About an hour or so, Plumber Landry Sua came by and made a quick diagnosis and gave me a couple of options.  Because condo is old, he didn't have right part but he showed my tenant how to use the toilet with flushing and came back first thing in the morning to get it fixed.   I highly recommend these guys if you want great customer service, a licensed plumber, and need your shit done quickly! Lol. Mahalo guys!
Emz 1.
Emz 1.
2/26/2018
Big Mahalo'z to Michael Grace  

Last night (10:30p) my bathroom flooded, tub & toilet  
Got an appointment for 6a the next morning...

I got a call saying my technician just entered Wahiawa along with a text staying who he was with a photo...

He introduced himself and listened to what we had experienced and what we had already tried to do...

He put a red carpet in front of my door, wore booties over his shoes and was very organized with his tools /machines...

He kept us updated with how things were going, what he was doing and what needed to be done...

Michael was very polite and respectful!
Eileen C.
Eileen C.
5/15/2020
I'd just moved into my new place when the kitchen sink started backing up. And then I realized that when it drained, it was draining into my washing machine... and vice versa. I waited for a day and a half for some other plumber to realize he was too busy to help. Emergency Plumbing was totally on it from the moment they answered the phone!Friendly, professional, knowledgeable, and best of all, there within 2 hours. Grant was fantastic. When the job got more complicated due to old plumbing, he persevered, finished, tested everything for leaks, and then cleaned up after himself (and the filthy old pipes). Super nice guy and excellent plumber. A big mahalo to Grant & Emergency Plumbing for saving my kitchen sink! Never thought I'd be so happy to do the dishes.
Lisa G.
Lisa G.
03/03/2021 12:00:00 SA
I'm only giving 3 stars because we where lied to about a few things. Such as the $100 off our bill for the tech not showing up when scheduled, the tech Josiah said he would flush out water tank for all the confusion, but he never came back out and he was suppose to change the rode thing in the water heater. This was upsetting cause don't say you will do something and not do it. I'm a business owner and that wouldn't go over well with my clients. I had to call to find out when the tech was coming I was told between 12-1pm I called at 230pm. A tech did not arrive till after 5pm. I had to rework my whole schedule. The tech Cody that came out was great he got the work done quickly and was professional. This seems to be a good company but we where lied to from the start. What one tech said the other tech didn't know about. Plus I have not seen a paper bill of what I was charged for. I feel this company was a little deceptive about things.
Scott S.
Scott S.
12/10/2021 12:00:00 SA
We finally have hit water! Rob and Sean did an outstanding job installing a new water heater system for us 24 hours after we called the company. As promised, everyone we dealt with was professional and thorough. Rob and Sean impressed us with their cheerful spirits after many hours working. The entire experience was positive.
Kathryn A.
Kathryn A.
4/20/2017
I called for help at 2:50 PM and the repair was finished at 5:00 PM. That's what I call excellent service!

I was told Cody would call between 3 and 4 PM, which he did. He found the problem right away - corroded P trap - and showed me the different packages for making the repair. The cost was reasonable given the prompt service.

Cody worked quickly, cleaned up the area, and removed the old parts. He was consistently courteous and professional.

Thank you, Cody and Emergency Plumbing!
Jay Y.
Jay Y.
12/28/2014
These guys are awesome! Had a late night clog at our apartment and didn't know who to call. Looked on Yelp saw all the great reviews and took a chance and called. They answered our phone call right away. the girl who helped us took all the correct information right away and said she would call us right back once she got a hold of her tech.  Most places don't call back but she called us back with in 10 minutes! She said they where currently on a call but would call me within an hour. An hour and 10 minutes later someone was at our place and 30 minutes later clog was taken care of and more importantly they made sure that they cleaned up and didn't leave a mess once they were done. Service was fantastic and professional and cost was reasonable considering it's Saturday night and most of us would rather be home . I would definitely use them again! Thanks guys for all of your help!
Nina D.
Nina D.
09/10/2015 12:00:00 SA
How often do you have an emergency service call that is complimentary????  This was definitely the first time I've experienced this.  The dispatch operator had a plumber come out the same day and although he ran late, the plumber called to notify me about his delay and even called when he was on his way.  GREAT JOB NATHAN. He assessed my leaking sink in my kitchen and had it up and running in less than 5 minutes maybe even less.  Since the fix was a simple one Emergency Plumbing did not charge me.  Not even a service call charge.... UNBELIEVABLE SERVICE!  I will definitely be their biggest advocate! 10 STARS as far as I'm concerned.
Greg L.
Greg L.
12/12/2021 12:00:00 SA
Crooked as they get. Here's their scam. They tell you there is a $100 dispatch fee. Which is reasonable because they can come within 3 hours. Then when they arrive they quote $400 flat rate  just to find the the cause of the leak. Then you have to pay more to fix the problem. Then when you complain they say I have you on recording you agreed to pay $100. I'm like yah but you are price gouging me. You didn't say anything about the additional fees before fixing the leak.  So the tech agreed to cut my wall to find the leak for a $100. I showed him what area I heard the leak but he cut across my wall in the opposite direction. He didn't find the leak. I made him cut where I thought the leak was. This was close to the leak. He then left and I finished cutting the wall myself. I found the leak and got another plumber to fix the problem. Which took him like 15 minutes once I got access to the waterline. The tech spent less than a hour at my house. Also they send you a text saying they are on the way. But he didn't arrive until 2 and a half hours later.
They are just trying to take advantage of people in a emergency situation
Lilia K.
Lilia K.
8/21/2019
Quick and high quality services on call. Services are expensive, but they are thorough and trustworthy. My go-to!
Lez G.
Lez G.
2/16/2020
Well overdue post.

My husband an I had a leaky value under our kitchen sink. We used Home Advisor they sent a VERY Inexperienced Plumber. My husband explained what was needed they said it would take there plumber 1.5 hours to complete. Well, it took him 4 days and he still did not do the repair. That leak turned into a waterfall not to mention we had to gather water from the outside facet......like we were Camping. My husband said you need to undo what to tried to fix which took him 8 hours then our Experienced plumber (James) come to the rescue. James from Emergency Plumbing & Solar, had to repair our cooper pipe, put in a new facet. Don't waste your time and dollars using Home Advisor. We recommend James, it took him 1.5 to repair 1st plumbers misfit and do the job efficiently. Thank you James.
Victoria M.
Victoria M.
12/09/2015 12:00:00 SA
This is NOT emergency plumbing... I somehow fell through the CRACKS on this plumber's to do list...

I called them starting at 11:04 p.m. last night (December 8, 2015).  My toilet was leaking, and that warranted an emergency call, no matter the price!  The first time I called, a woman picked up.

Them: Hello, Emergency Plumbing and Solar.
Me: Hi, I have a plumbing emergency!
Them: CLICK

Somehow, the call was ended, on their side. It must have been a mistake! I shouted to myself. So I called them back, and left a message with my name and number, per their instructions.  Their answering machine made sure that you knew that they DID INDEED have 24 hour a day service, and that if they did not pick up, they would get back to you MOMENTARILY.

Momentarily means minutes, at most, right?  I got to hear their answering machine many many times, since they NEVER EVER PICKED UP. (I called them back seven times. I counted.)  They also NEVER EVER got back to me, as their message said they would. So, boo.

It's currently about 4 p.m. on December 9, 2015. I have yet to hear back from this Emergency Plumbing service. If you're considering calling them for an emergency, I would call elsewhere first if you're pressed for time.

But I dunno, maybe their forte is Emergency Solar.
Joyua S.
Joyua S.
9/15/2021
So, after doing a lot of trying it myself and failing, I buckled and called a professional. So after putting in the service request, I got a call within the hour. They let me know how the process was going to go, even letting me know that they send a picture of the technician that will be coming out.

Ryan was super nice, even laughed with me after seeing my fail patch job! Overall, the service was fast and amazing. I'd definitely recommend them if you need something done fast.
Elizabeth V.
Elizabeth V.
1/29/2015
I had a pipe burst in my yard and was unsure if it was my pipe or where the pipes went. Calvin's team came all the way out North Shore and at least turned off the water and provided a compeitive quote and were much faster than my regular plumber. I was really happy with these guys; they were extremely professional and got the job done quickly. I have a home renovation coming up and will be using them over my regular plumber. Thank you!
Tamara T.
Tamara T.
06/07/2018 12:00:00 SA
They were super professional & took care of multiple plumbing problems we had in one day! EPS has a quality staff that were all friendly & thorough. Also their work trucks and some equipment are hot pink! I think they donate some of their profits towards  breast cancer . Thanks EPS
Paul M.
Paul M.
3/26/2019
Had a great experience today I am leaving for Easter to California did not want this hanging over my head coins were found in the drain grant was very nice would use emergency plumbing again
Belinda A.
Belinda A.
7/14/2015
Called for an emergency plumbing early in the morning and the plumber came within an hour! Great service and fixed the problem fast will call again!
Wendy S.
Wendy S.
03/06/2018 12:00:00 SA
Our technician Jack Perry was so professional, knowledgeable and fast.  He was able to assess the problem and took the time to explain to me if it was a water problem then what we would be seeing and experiencing.
I will refer them to my family and friends, awesome job.
Mahalo
Wendy
BKim C.
BKim C.
5/24/2020
I have a terrible experience yesterdy in Honolulu by a service man coming for estimate.  He came early for the appointed time range while i was in the office.  Thus started me and I tried my best to rushed home nervously and felt bad about this.  I agreed on the first offer of service to have camera scan to the sewage line.  During the middle of the work, the service man suddenly asked for extra service which I couldn't understand and he overcharged me for that.  After i paid, i got an email of the invoice.  The invoice was not accurately specified the correct description of the job.  This is a absolutely rip off and sad experience with all my trust.  I called but the operator didnt care about my bad experience and emailed the company but no response. I learned my lesson and I will never forget this.
More worse is they promised me a copy of the video that i paid I still haven't got it yet after three days.  I suppose to get it on the same day.
Marie V.
Marie V.
12/21/2018
Please be very careful with this company, they are SCAMMERS. They came to inspect my sewer pipes because I had a letter from the City and County for a possible leak in my sewer line. The technician scanned my pipes with his camera and told me I had a leak and quoted me $21,000. He also charged me $575 just by his inspection for an hour job. I thought that was ridiculous high so I got two more quotes. Can you believe those two companies inspected the same pipes and told me that I DID NOT have a leak. The smoke test that the City performed was bogus. The smoke came out from my clean out pipe. I am furious with this company. One of the companies who inspected my pipes said this company probably does not do the work but subcontracts it out. They are solar!  They don't even deserve one star. Warning to all, don't even contact this company

Lahela,

In response to your comment below, I don't need any repair work. I DON'T have any leak!!!  That's why I don't understand why your technician quoted me $21,000 for a job that doesn't need fixing. You should be ashamed of yourselves for charging me $575 for an hour work just to inspect my pipes while the other 2 companies did it for FREE. I will report you to the Better Business Bureau.
Cynthia R.
Cynthia R.
3/30/2015
I have to give Calvin  and his staff 5 stars for the awesome service. They answered my call right away and the techs came out and cleared my drains and changed my faucets with the utmost courtesy. The price was right and very very fair for my late night call. Thank you and I will definitely  call you for and future plumbing needs that I have and I will be sure to tell my friends too.

For fast service and excellent work call
Emergency Plumbing and Solar...

You won't be sorry
Charlene H.
Charlene H.
6/25/2018
Back in March one of our rental units had a leaking bathtub spout.  We called Emergency Plumbing and Solar and they said they could have someone there the next day.

We spoke with their plumber Michael, and he said he would have to cut open the closet wall in order to access the pipes. Then he would install new shower valves, a tub spout, and shower head.  He would also install an access panel in the closet in case we need to access these pipes in the future.  We trusted Michael and assumed he knew what he was doing.

However, what first started out as a call about a simple leak from our tub spout turned into a nightmare that took nearly 2 months to remedy!  We received a call from our downstairs tenant letting us know that water was dripping from their ceiling.   There was clearly a leak upstairs that wasn't there before.  I called my tenant to make sure everything was okay and she was shocked that no one from Emergency Plumbing and Solar had contacted me about a major mishap that occurred.  

Their plumber Michael had forgotten the #1 rule in plumbing which is to shut off the main water valve going into the house before working on the pipes.  Due to his negligence this simple mistake completely flooded the closet and the whole bedroom on the 2nd floor which lead to the leak on the first floor.  He was working in the bathroom and didn't even notice the flooding that was occurring in the closet and bedroom next door. It was my tenant that went over to check on him because he heard the sound of water spraying out.  Had my tenant not been home I can't imagine the type of damage that would have occurred.   They had to use every towel and rug they could find to dry up the water before it did damage to the laminate flooring.

Our downstairs tenants ceiling light fixture was filled with water and the bulb burnt out. There was extensive water damage to our downstairs unit all throughout the ceiling.  EPS's report said that there was some water that leaked into the downstairs unit and caused wet spots in the particle board ceiling.  I had to insist that it was more than just a little water that leaked out and got someone to come and fix the damage.  Even after we notified EPS they did not apologize one time.  I felt like they were trying to minimize it and even went as far to say that they weren't responsible.

EPS created such a nightmare for us and our tenants! Then they called and requested the full amount of $1,256.54 to be paid to them for the work they did.  And come to find out they didn't even install a new shower head like they said they were going to do.  We also had an existing access panel in our closet, so Michael didn't have to cut through our wall and install a new panel.  Here's the craziest part, Michael was NOT A LICENSED PLUMBER and did not seem to know what he was doing.  Typically, if there is an Unlicensed Plumber working there should at least be one Licensed plumber there. I asked why there wasn't a licensed plumber on the premises and they told me that they didn't need to have one since Michael was operating under the companies license.  They told me this is common practice.  We brought this to EPS's attention and received no empathy. In fact they weren't even trying to understand the magnitude of the situation.

After several calls to them asking if we could get some kind of discount or price adjustment due to the events written above they continued to deny us and say it was a flat fee and they couldn't do anything about it.  

There are so many better plumbing companies out there. You're better off going with someone else.
Dale A.
Dale A.
6/26/2019
Our solar water heater wasn't getting hot so we called another vendor to come look at it. We were told we had 3 options, change the pump, change the controller and flush the system or buy a new solar heater. They mentioned something was leaking, not in compliance and could catch on fire. We really didn't understand what was wrong. Seemed like they wanted to scare us into doing something, soon.

We then decided to get a 2nd opinion and called Emergency Plumbing and Solar. Kyle came out immediately the next morning and assessed the problem and called me to explain the problem. Kyle explained everything in a way we could understand, bottom line the heater was leaking and needed to be replaced. He gave us 3 quotes for 3 different solar heaters with different warranties for us to see what fit our needs. We ended up using Kyle because of his honesty an because he explained everything clearly to us. We were able to replace the heater 2 days after the initial check.

The other company's price was just a little higher but they weren't scheduling for a few weeks out. We went with who we felt comfortable with. Kyle called after the job was done and told us to call him with questions. He also did us a favor and replaced our garage utility sink.  Absolutely happy with the service we got from Kyle.
Rb T.
Rb T.
4/22/2016
It was 9pm and both of our bathroom started to leak and it was a mess! Tried calling many different plumbing services, but since it was after hours, nobody was able to help us right away... until we contacted EPS. They sent someone right away!  Nathan was so nice and talked us through everything so we understand what was wrong and what was being fixed. If we have other plumbing problems, I'd definitely call EPS and request Nathan again!
Sarah A.
Sarah A.
06/05/2018 12:00:00 SA
Incredible service!! They replaced my broken water heater the same day. So quick and great customer service. Had someone out to give me a quote within 2 hours of my call and I have a new water heater 6 hours later!!! I will definitely use these guys again for any other needs I have.
Aaron B.
Aaron B.
9/27/2016
We scheduled someone to come out and look at our water heater spigot which was leaking and was able to get an appointment for the very next day. Due to unforseen issues I had to reschedule for the following day. When I called, granted it was 330am, the lady who apparently takes all the incoming calls and is also someone of authority within the company, hung up on me and when I tried calling back she wouldn't take my call. Called later in the day and was able to reschedule,  mentioned that someone hung up on me (I knowing that it was her), she was more interested in dismissing and shifting the topic then apologizing for her misconduct. Day of appointment, a very nice employee comes out to my home, 2 hours late due to the previous appointment running late and of course traffic.  Because it was already late in the evening I told him that I didn't want any work done that day and that I would call to make another appointment. When the employee was about to leave, the same lady who answers the calls insisted that I pay a $99 service charge eventhough she explicitly said, during the initial scheduling, that there would be no charge for them to come out and assess the issue. She insisted a couple of times that I pay the service charge, using her employee as the proxy. When I attempted to call her and even when her employee told her I would like to talk to her to explain the situation, she was too cowardly to take my call.  The issue was only resolved because another person of authority (higher than her or equivalent) told the employee that it was okay to leave.

Words of advice, do not advertise your company as a  24/7 business if you are going to throw an attitude when someone calls at odd hours. Second, treat your words as bonds, if you say there is no charge for a visit then don't go back on your word. Lastly, please do not put the lady who answers all the calls in a position where her word is the end all be all. Always keep someone there who can overwrite her bad decisions.
Justin N.
Justin N.
4/27/2020
I Called EPS because my toilet was older and kept clogging, and I wanted something newer. I needed a toilet asap and they were the only company to answer. They sent out Technician Grant, and he was the best plumber I've ever had. He presented me multiple options and I went with the gold package because I wanted something a little more fancy. He installed this awesome 1 piece toilet that same night, and I couldn't be happier with what he installed for me. The pricing was very fair and he was very quick and clean. 5/5 I will never call another plumbing company again. He even gave me a military discount. Thank you EPS and Grant, you are truly a life saver and I couldn't be happier!
Barbara S.
Barbara S.
1/30/2021
I was not satisfied with the bandaid fix provided by Emergency Plumbing and Solar (EPS). I called EPS back the next day, 1/23/21, to report that the sink was not fixed and continues to backup. The gal called the technician and he stated that the service had no warranty. She offered to send someone out immediately but it would cost more as it was the weekend.  I asked her why would I have someone come out to do another bandaid fix for more with no warranty?

They did provide a quote for the permanent fix at a cost of $4571.73 to replace the cast iron pipes.

I called rotor-rooter and they came out Saturday, 1/30/21.  They snaked the drain through to the cast iron 4 inch main. The water is draining fine from the sink.  Rotor-rooter asked if we hand washed our dishes.  We do. Apparently there was soap scum build up in the pvc pipes. Roto-rooter recommended we run hot water through after we wash dishes as a preventive measure. They also provided a 6 month warranty.
Myra G.
Myra G.
12/18/2018
I forgot to write a review when I first used them. They were great and while my first time I joined the family plan which is good for 3 years.

I'm glad I did cuz again they came right away yesterday for an estimate. Since they were running late they decided to come out first thing in the morning.

I felt the service was amazing. It came with before and after pictures. They also made recommendations for the future which is great to know.

That's three times they've been here to help and they've been great. I received an additional 10% for the family plan, since it's the beginning of there year I should schedule a maintenance check, which is included in The Family Plan. When someone on the plan calls you are priority over emergencies. That's good to know.

The maintenance also includes flushing your water heater. I'll write another review for that when they come and do that.
Briana T.
Briana T.
8/20/2016
Calvin & Cody! Thank you so much for everything! For coming when you should be at home with your families and for vouching on my behalf to my landlord. I appreciate you guys being respectful to my home and my family! You guys are great and I will recommend you guys to my family and friends!
Melina J.
Melina J.
3/26/2015
Kyle did a superb job. I woke up to a puddle when I rolled out of bed on a Sunday morning. Couldn't get a hold of anyone to take a look at what was causing the problem. Found Emergency Plumbing & Solar and they were able to get someone to my place within a couple hours.
Once Kyle arrived, he didn't waste any time getting to the job. He took a look and got to it. He was done in a flash and impressed the heck out of my dad (which is not an easy thing to do) in the amount of time he got the job done and with what he had to do!
He fixed what needed to be done and even advised me on other things that I should take care of without the pressure of using his services like most companies will do. He was very laid back and took the time to ensure everything was taken care of before he left. Very easy to work with.. such a pleasure!
Also, a couple of days after, I received a follow up to make sure things went well. Always good to hear from companies to make sure their associates are doing the right thing. Thank you for an easy transaction. Will definitely work with these guys again!!
Jason N.
Jason N.
9/25/2021
Our drain was clogged at our business and needed someone to come out the same day. I've called a bunch of other places and they were the only ones that could accommodate my needs. A bit on the pricey side but they did great work and was able to accommodate for my needs.
Paul L.
Paul L.
3/15/2023
Feb 24th, my kitchen sink backs up completely. Plunging and drano did nothing, so I called EPS and scheduled someone to come out. I get a call later saying that they will not be able to make it and I reschedule for the next day. Technician comes out and takes a look, he informs me that the blockage is beyond my townhouse unit and into the piping beneath the home. He quotes me at over $500 to attempt to unblock the pipes, which I accept as I am unable to use my kitchen sink. After attempting to unblock the pipes, I'm informed that the effort was unsuccessful and that I will still be charged the $500+. Technician then notifies me that the blockage location will require digging beneath the unit and cost over $17k. Before leaving, the technician takes out his phone and rings me up for the $500+ service fee.

Later that day I get a call from him stating that his phone didn't connect so the payment didn't go through and would have to be re-entered. I give him the payment info and he proceeds to ask if I would call his boss and inform them that he came out as he forgot to check in and now is being accused of making false charges. I then get a call from who I'm assuming is his boss, asking if the technician was really at my place since he didn't check in on his phone, to which I replied that he was there. A few days later, I check my bank statements to find that BOTH charges had gone through. I immediately call the office to inform them of the double charge and request the 2nd charge be reversed. I'm told she will contact their accounting department to have the charges reversed. 2 emails and over a week later (3/15), I'm still waiting...

After being told the blockage was beyond my unit, I called my association to let them know. Of course, the association schedules their own plumber to come out in a few days. Their plumber agrees that the blockage is beyond my unit, but in a different location than previously stated. He grabs his machine and in less than 5 minutes the blockage is cleared.

Not only did they double charge me and still haven't reversed the second charge, but they also spent about 30 minutes trying to clear a blockage that another plumber was able to clear in 5 minutes. I will not be dealing with this company again, and would suggest others to avoid them as well.
Adrianne K.
Adrianne K.
9/30/2016
If I could give a negative rating, this business for sure deserves one.  They are incompetent, unresponsive, and just a poor excuse of a legit business.

I called EPS because my gas water heater would not ignite.  I tried for 2 days to light it, even tried other contractors.  I considered it an emergency situation, having been without hot water for two days.  Trusting Yelp's reviews, I called EPS, spoke to Lahela.  I explained my situation and informed her I did not know what the problem was, why the gas heater would not ignite but that the gas flow was okay because my stove worked fine.  I also asked what the $99 charge would entail and she explained it was to assess the situation and would be credited to parts and labor once they knew what was wrong.  I wanted to be sure she understood I did not know what was wrong.  She insisted, Just let the technician come out and asses it.  

So Kyle, the technician, comes out.  He's such a nice guy.  All he did was the same thing my beau and I did for the past two days, click the igniter.  He was there all of maybe 5-10 minutes.  He informed me he didn't know what was wrong and that if I had the part, he could install it, or if I had a new water heater, he could install it.  He didn't even have parts.  He didn't even try to open the water heater and fiddle around in there.  I informed him I didn't know what was wrong, that's why I called EPS, how could I know what part was needed?  
I asked him, Am I still going to get charged?
He felt badly having to charge me for this service call, said he'd call the office to see if they would waive it.  Evidently, he was told no.  I wrote my check.  Kyle apologized and said he could come back out and I would be credited the service/assessment fee if I got the part.  WHAT PART?!!  I still didn't know what was wrong with the gas water heater!

I called Lahela, explained what just happened and respectfully asked if they would waive the fee since all they did was click the igniter, just as we did, and anybody else would do, in trying to ignite the water heater and that my problem was still not fixed.  I explained that I thought they would help me figure out what the problem was.  She did not even acknowledge their not addressing the actual problem but went on to explain that the fee is for the technician's time and gas.  I explained that Kyle just said he was on his way into town anyway, since he lived in town.  She responded, It's the cost of doing business.  
I get it, being a business owner myself, but sometimes you should do the right thing when you're not able to deliver as you promised.  Again, I asked Lahela to please consider waiving the fee and to please do the right thing and that I would now have to call another contractor out to figure out the problem.  She responded that it was not her call and she would address it in a manager's meeting the next morning and would call me the next day before noon.  She did not.  I knew she wouldn't.  

I had some faith that they, as a local business, would do the right thing.  I waited for her call.  She never called.  I waited to see if they would cash the check.  They did.  I waited to write this review because it just bothered me that they did nothing for me but rip me off.  Really, it's the inconvenience they caused me and now broken trust for random local businesses.  It's not necessarily about the money but the principle of this whole situation.  It's always the principle because I would've paid whatever amount to get my water heater fixed so my family could have hot water.

Another kicker is on their website, they claim to be Better Business Bureau accredited and A rated when in fact they are not even accredited.  False advertising.  I confirmed it with the BBB Hawaii.  In my opinion, the only way to do good business is to listen to your customers' reviews and constructive criticisms and do what's necessary to right your ship.  Your integrity and reputation is everything.  They had the chance to make things right, do what's pono.  They didn't.  The almighty dollar rules yet another business's mission and business model.  Good luck to EPS.
Chris K.
Chris K.
7/24/2023
If you are thinking of getting a professional plumbing company this is 100% definitely not the one. This is the most unprofessional company I've ever heard of or have witnessed. They have given quotes that 5x the amount other plumbing companies have given and swore that the competing company would not be able to do it yet they did.
This company promises a lot and delivers nothing but long waits in which maybe they show up and maybe not. We've had leak after leak after leak but told I Never have leaks. They conned our HOA and management company to do work in multiple units after our insurance claim, in which we were the only ones to file a claim due to our neighbor in the unit above us but worked on everybody else's unit except our and save our unit for last. One of their workers convinced another unit above us that he could do a side job for him in the middle of our insurance claim that he had not even finished yet. He actually started the job and was paid for it but never returned to this day, they are actually filing a RICOH complaint against EPS. They did the exact same thing to my uncle at his house near Hawaii Kai as well.
DO NOT USE THIS COMPANY OR YOU WILL REGRET IT!  They will keep you waiting all day only to show up and tell you that your unit is not leaking like you are crazy despite having water pour all over you from the pipes above as you sit on the toilet. You might get a worker that will blame an entirely wrong unit for a leak only because the worker broke a pipe and didn't wanna take responsibility for it, you might have incomplete jobs done in which you sign a contract but that contract is not kept, you might get conned into taking a super high cost job when another company can do it for literally a fraction of the cost, you might not get your job finished and they will take the money and run.
Save yourself the headache and the damage to your place and get real plumbers. DO NOT USE EPS PLUMBING THEY WILL BURN YOU! ZERO STARS
Abby M.
Abby M.
01/09/2015 12:00:00 SA
Asia, Customer Service person is very nice and accommodating.
Ashley B.
Ashley B.
9/25/2016
Was very impressed with EPS, our carpet was soaked from our washer breaking. Jacob came at late hours and really helped us out! I would def us this company again and recommend it to friends. Ask for Jacob!
Cyrus C.
Cyrus C.
10/22/2019
Called Emergency Plumbing good response time same day service. Frank came to look no hot water he recommended to change and upgrade water heater cost over 5 grand sent proposal via email for no upgrade cost 4500.00+ decided to change pump on my own to see if that might be the problem sure enough failed pump. Service is good diagnostics alittle more certainty and checking and not just determining a costly job as the remedy
Tisha K.
Tisha K.
10/22/2015
My husband called first thing this morning and the dispatcher was very helpful. We appreciate the quick response this morning and sending out Kainoa who assessed the problem and gave an estimate. Unfortunately, the cost was too high and we decided to continue to get more estimates from other companies. Aloha!
Tavo T.
Tavo T.
10/07/2020 12:00:00 SA
I had a water heater issue and I called EPS and they were GREAT all around. From the staff at the office who took my initial call to the techs that changed my water heater to the follow up call after the job was done. Customer friendly and very professional across the board. I would refer anyone to EPS. MAHALO EPS!!
Alan L.
Alan L.
05/05/2015 12:00:00 SA
When you need service in a hurry, the word emergency comes to mind.  I had sink backed up in a rental...I did the big company (Roto) that had a website to ask for service but soonest on website was late afternoon with a 2 hour window.  So signed up but needed it faster so kept looking and came across Emergency Plumbing with high reviews.  

Called even though early in morning set it up to meet in an hour.  Calvin came introduced himself and his coworker and they quoted the price, which is not cheap but you pay a little bit more when you need something quickly and professionally.  They got the drain line cleared out in kitchen and bathroom quickly and cleanly.

I was so impressed,  I asked him to give me some quotes on non emergent plumbing work to do at a later date.  I have found a new plumber.
Norm B.
Norm B.
07/01/2018 12:00:00 SA
What started out to be a catastrophe ended up in a blessing.  Our son was due in from NYC at 1:00 PM. At 8:30 AM,in prepping the guest bedroom, my wife noticed a strong sewage smell as she approached the newly remodeled ($$$) bathroom. Closer inspection revealed toilet water bubbling up through the shower area drain and leakage at the base of the commode spreading on the floor.  I tell you, we were off the wall with anxiety.  We live in Makaha. It was Friday. The workday had already begun. Without any referral I made a blind call to EP&S because (1) It was an emergency, none of our other toilets would flush out and (2) they were based out of Kapolei.  The receptionist was calm, methodical and a great listener.  Our technician was just finishing up a service call and his following appointment had cancelled.  We were in luck; he would be at our residence in an hour.  In the interim we received both an email and text confirmation accompanied by a photo of whom to expect, Kristian. A most pleasant good looking young man greeted us.  This guy radiated confidence, explained the business end and began the diagnosis.  Problem ID'd within ten minutes of crawling under the house.  Parts were summoned. Parts runners arrived with supplies each person identify themselves with Aloha. I left for the airport to pick our son.  When I returned about three hours later Kristian had completed the repairs and was gone.  A1 clean up, no lingering odor...perfection, a blessing.  There is absolutely nothing that could have been improved upon.  From beginning to end this was customer satisfaction to the max.  I will write a separate, hard copy letter to the boss about my experience but wanted to go public and share the news.
Miles M.
Miles M.
07/02/2020 12:00:00 SA
I made an appointment on the website and the person on said that there is no charge for estimates. She said that the plumber can come give you an estimate and if you do not want to continue then the plumber would go on his way. So, I made the appointment the plumber was very prompt and professional. He asked me what I needed, and I told him how much to change the valve cartridge, lever handle, temperature control lever, escutcheon and sleeve. After looking at the shower valve he said that I know the office said free estimates but for me to continue I need to open things up and take a look and for that there will be a $150-dollar charge.  Well I asked him can I have a ballpark figure?  He took out his iPad and showed me a list of prices. He said $345 or $860.  So, I signed the iPad thus locking me into a $150 estimate charge (no free estimates).  After taking apart the shower valve he quoted me a price of $860 pus tax which comes out to $900.  At this point I'm locked into either paying the $150 ESTMATE CHARGE or to pay the $900.  So, I hesitantly agreed to pay the $900 thinking, gee that sure is a lot for about an hour of work and about $200 (on the high side) in parts. We live in a townhouse complex and need 24 hours to shut off the water. The next day the plumber returns promptly and is very professional again.  The water is shut off and he gets to work.  Uses a torch to heat up the fastening ring and removes it in about 15 minutes.  Changes the valve cartridge and internals in about another 15 minutes.  Asks to turn the water back on by maintenance to check everything.  Water is turned back on and he closes everything up and replaces the lever handle, temperature control lever, escutcheon and sleeve with the new parts he brought.  This took about an hour in total.  ONE HOUR.  So, for ONE HOUR of labor, the charge comes out to $860 - $200 = $660.  The service included a drain snake procedure which took about 10 minutes but in total the labor was still in about an hour of work.  So, the labor charge for one hour comes out to $660.  $660 per hour. Not happy about the way they claim to have free estimates then is not free actually.  Then feel like I was legally robbed by being locked into either paying $900 or $150.  So, for a new valve cartridge, lever handle, temperature control lever, escutcheon and sleeve it costs $900.  What's more is that there is a $50 off coupon on the website.  The same website that I used to make the appointment.  Asked to apply the coupon after I paid with no response.  The coupon states that it must be mentioned at the time the appointment is made to be valid so I guess I missed that one. Efforts to apply the coupon after was in vain.
Duane A.
Duane A.
03/03/2018 12:00:00 SA
Lahela (owner) sent Yelp response w/in 1 hour. I called her back & we scheduled a same day appt w/ a 2 hour window. She was quite courteous & responsive on the phone so everything appeared promising. The technician did not show up & did not call to explain the cancellation. I called back at end of appt window, spoke again with Lahela and told she me she'd call back in 10-15 minutes after speaking with her technician. She never called back. Total waste of time! Waste of 4 hours in which I could have scheduled another appt with a vendor interested in earning my business! Terrible customer service.
Sidney N.
Sidney N.
11/28/2022
Installed a new water heater.  Told to wait two hours for hot water.  Two service calls and three days later still no hot water.  My nephew just got his plumbing journeyman's license.  He fixed the problem in less than 30 minutes.  The dummies from EPS installed the mixing valve backwards.  This company is VERY UNPROFESSIONAL.  Reporting them to BBB and Consumer Affairs.
Kris O.
Kris O.
05/04/2020 12:00:00 SA
Grant helped us with our tub that had a hard time turning on and off.  He was great about explaining the problem and answering questions..as well as stopping at one point to show me inside the shower wall how it looked before he finished up. thanks grant !  Appreciate that they cleaned up after also! Will always recommend eps to others..thanks !!
Robert H.
Robert H.
3/17/2019
Do not do business with these scammers. They con me out of $1200. Lahela refuses to refund me $1200 after I cancelled their service for not showing up.
Kim H.
Kim H.
03/08/2019 12:00:00 SA
This guy really knows his stuff. He's the service technician and he knows what he's talking about. His name is Alex Amina. He explained what was happening and how it could be fixed in a way I could understand. We look forward to working with him and with Emergency Plumbing and Solar.
Eloise L.
Eloise L.
5/15/2017
Emergency Plumbing & Solar was selected to fix my clogged toilet after perusing Yelp! to find a company with high ratings. I felt this company deserved a 4.5 star rating, but haven't learned how to give a half star.
When I called at about eightish at night,a woman with a screaming baby answered, and I couldn't hear a word she said.
At my suggestion, she put me on hold and quieted the baby before coming back on the phone and apologizing for the interrupted call. She was nursing a sick grandchild that evening while still having to dispatch calls.
She said Cody would be at my place at ten o'clock. However, it was 10:20 pm when I  called the woman again. Apparently, he had just arrived and was registering his car with security. After assessing the situation, it took all of 7 minutes for the situation to be remedied. Not only was the job completed to my satisfaction but I got $25 off the bill for mentioning I found the company through Yelp!
Pearl O.
Pearl O.
11/07/2021 12:00:00 SA
Emergency Plumbing c
ame here within the hours they told me..
I had a refrigerator that was leaking by the water line..
I really liked the idea that they text me with a picture of the person coming out.. Great Customer Service!!
Robert did an Excellent job explaining to me different options.
Very friendly and Wonderful Customer Service..Awesome Job..
I will  highly recommend this Company.
Thank you!!!
Jacqueline D.
Jacqueline D.
7/28/2021
Horribly overpriced and my plumber was extremely unprofessional. They will cheat you esp if you're a girl/ don't know what you're doing. Do not trust this company.
Devan C.
Devan C.
5/24/2020
AMAZING PLUMBING SERVICE, definitely my go to on the island. The phone operator Kayla was wonderful & extremely helpful. Both technicians Kyle & Chad were super friendly and professional. Both extremely hard working. I called on a Sunday morning, and they were on the job by Sunday afternoon. The problem is now fixed and if anything in our home breaks again, I will definitely be calling this company and requesting Kyle and Chad for the job.
THANKS EMERGENCY PLUMBING & SOLAR!
Guy G.
Guy G.
04/05/2014 12:00:00 SA
Called and asked for an estimate on a repair for a dripping tub faucet/cartridge. He said that Type I have had a very expensive stem that costs more than $100 and needs to be replaced and that will bring the price to over $200 total. Next day I went to the Homedepot and checked. That stem was actually sold for about $10. Nice try.
Craig T.
Craig T.
07/01/2020 12:00:00 SA
I had a problem with my drains on a Sunday,(the woman on the phone was very polite) EPS was the only one available besides RR and Steve's, but they are really expensive, well, they unclogged the drain, but when they showed the video, roots from our bonsai tree had invaded the sewer pipe, Kyle said they fix it by clearing out the roots, then install epoxy in the pipe where the cracks in the pipe are located, the whole process took 4 days from day one of problem, the guys were very friendly and they worked hard in the hot afternoon sun, they all were very courteous and engaging whenever I had a question, they even helped me by taking the extra dirt(from the dig) to the backyard(great soil for my garden), thank you! Thank you EPS for doing this great job!
Karyn M.
Karyn M.
02/04/2019 12:00:00 SA
Contacted EP&S through Yelp, they responded the same day and was ready to set an appointment on a Sunday!  I let them know Monday would be fine cause I'm sure weekends are more expensive.  We set an appointment for 10am to noon.  Perfect.  Jan was very professional and courteous on the phone...it was very pleasant.

Monday....Jan called me before my time to ensure I was home and she would dispatch the workers.  she let me know that Grant will be my technician.  Shortly after we hung up, I received a text with Grant's picture standing next to their logo on their storefront with license number included.  Very nice touch.  I also received an email with the same information.

Grant arrived not too long after that with an assistant, Josiah.  They took a look, then talked to me about the snaking.  Grant had an iPad with information on the different plans they have.  Not only do they have a one-time snaking, but more plans that will cover you over time.  Very cool.  I opted for just the simple plan which gave me a 30-day guarantee.  It's quite expensive although I didn't mind it too much being that I could see what a professional company this is.  If you want a down and dirty cheap plumber...this is not the company for you.  But if you want care, extra effort, etc.  then call these guys.  

I made my payment right on the iPad and once you agree to receive service, the travel fee is deleted.  Forgot to mention there is a travel fee that they quote you once you make an appointment.  So they went back to their truck and got what they needed and came right back and got to work.  Once they snaked the line, they showed me what the snake came up with.  They tested the line for a good while just to be sure or will snake again, cleaned up and made me sign again that work was completed to my satisfaction.  Grant was nice enough to remind me that I do have 30 days if the clog comes back, they will come for free and resnake.  Very nice touch.

I don't know about others, but I appreciate when companies do take the extra time toward customer service.  Yes, these types of companies might be more expensive, but it shows they are honorable, they have pride in what they do and they want to give you what you pay for.  I'm all about the extras when it comes to customer service.  I also understand there are companies that do charge you for extras that you don't receive.  Rest assure, EP&S is not one of those.

All in all it's been an excellent experience for me and I can use my bathroom sink again!  Thank you!!
Ronald G.
Ronald G.
3/18/2016
I highly recommend EPS.   I had a toilet back up on a Sunday at 6pm while baling out that toilet into a bathtub it too was backed up.   So I knew a plumber was needed.   But where to find a plumber on a Sunday Evening ?  I searched yelp and found Emergency Plumbing * Solar at first I thought the name was a little too on the nose but after reading the reviews I decided to give them a call.  I had an answer right away and I said, my toilet backed up and my tub is also, the woman on the call said That's an issue with the main drainage line and we can take of that for you.   Wow, the person that answers the calls know what they are talking about, that's a good sign.  Then she said Let me look at the calendar....Calendar, my heart sank, I want someone tonight no from a calendar then she said  I can have someone out at 8pm tonight.   That was 2 hrs away...absolutely I said !   She then informed me that Scott, would call me just before he was on his way.   Excellent so far.   Well sure enough just before 8pm I received a call.  Scott's on his way.   I decided to test the toilet again before he arrived to make sure it was still backed up....It wasn't.....OH NO.....the tub drained also.   Wait he's coming and I didn't have an issue anymore.   So I decided to let him arrive anyway.  When he did I said This is going to be an easy one because I don't have a problem anymore.  But Scott said, lets test and make sure.   It was 8pm and Scott probably wanted to go home but instead he tested my system.   He said if I don't find anything then no charge but lets make sure.  Nice, I like that attitude !   So we turned on the shower, tub and flushed toilets after 5 minutes, nothing.   Scott said, Can I get to the pipes under the house.   I said yes there is crawl space and we can see the pipes.   Mind you it's dark outside, 8p and Scott is tired and probably wants to go home.  But he keeps looking.    We go outside and I show him the main lines, then I show him the main pipe to the sewer at the back of the yard.  He opens up the sewer line cap and says There's your problem.   I join him and there are roots growing into my drainage pipes.   Scott calls into the office and offers me a few options.   It's $135 for the Sunday call and analysis but that will be deducted from any work I get done.   There are several options, a 3 month guaranteed job at approx., $450 fee to fix and that's it, or $1200 for a 2 year warrantee'd fix with a full clean of my main line, a 1 year inspection and they will get it fixed.   When it comes to plumbing these all sound reasonable so I select the full service for two reasons.    1) You get what you pay for and 2) Scott did a darn good job of sticking with the issue and finding my problem.  EPS deserved my business.   So we scheduled the full repair the next day at noon.

The next day Nathan calls me right on schedule and says he is on his way.  When he arrives I show him the job and he gets to it.   He had all the right parts because Scott had informed him exactly what he needed.   One glitch, as he works, the pipe he brought had a crack in it.   He could have patched it with some glue or just put it in and I wouldn't know but instead he tells me he needs to leave and return the part for a new one.  I thank him for not just installing the cracked pipe and he looks at me like I am crazy and says he has too much integrity to do something like that.   Like I said You get what you pay for

Anyway a few hrs later the job is done,  Nathan then uses a power washing snake to clean out my main drain line and I have a much better drain system in my home !

If you need emergency service don't hesitate, these are the folks you want to work with !
Rich N.
Rich N.
10/18/2019
I would say this company is a 3
They are overall 3.5

Just be careful of lazy plumbers

In fairness they will give u an electronic quote when they see the problem, but like any other ghetto plumber, overpriced like this one.

This company good for simple stuff like snaking lines but dont ask for bigger work
Thx
CW L.
CW L.
10/11/2021 12:00:00 SA
Very helpful and worked around my busy schedule to get some ground water lines replaced. Very professional and fast. Recommend!

But just remember, they do charge a service estimate fee to get a quote on site (but will be added into your bill in the end). My only complaint was their job estimating method, it's not an a la cart so the cost of the estimate is base  to on one of their preset task (and that's why I gave a 4 out of 5 star).
Kaela M.
Kaela M.
09/04/2021 12:00:00 SA
Thank goodness for Emergency Plumbing & Solar! We came home to a flooded kitchen and over flowing sink. I called 9 other plumbing companies and all had no availability for same day service, most having availability 4 days from today. Emergency Plumbing informed me they were able to send someone out within an hour and half. Communication was great as they sent me a confirmation text with estimated time of appointment, tech name and photo, and follow up text when the tech was on the way.

Huge thank you to Robert!! He was professional, personable, and efficient. He quickly assessed the situation and gave us a couple different quotes before proceeding. His communication was clear regarding the problem as well as how payment would work. In terms of the service, he went above and beyond! He was extremely thorough and made sure the issue was completely resolved in a timely manner. Robert also gave us some helpful tips to minimize future clogs and we're thankful for the knowledge he shared!

The price was on the higher side, however for a weekend rate and emergency service, this is to be expected. For a working kitchen and peace of mind, it was worth it! Overall we are satisfied customers. Mahalo Robert for your help! If anything were to come up in the future, we'd definitely request for him again.
Andrew J.
Andrew J.
6/19/2023
Woke up to water leaking from water heater. These guys were really fast to respond and arrive. First guy came to assess and was very professional and experienced. Found the problem quick and advised me that my lines were cheap ones and should be replaced with better quality ones. Technician came on time. Quick repair. Price may be kinda high but I feel like I paid for quality service which is always fine for me. Definitely will call them again and make sure to print that coupon. lol!
Anjelica W.
Anjelica W.
5/17/2020
Fast, Friendly, and Reasonable!!!! Called EM&S and they came out same day.  Had a back up problem were water was coming up from two of my toilets. Kyle was the on-call emergency technician who was very helpful and understanding!!! Thank you so much for coming to the rescue. Plumbing problems itself can be a nightmare
Michael F.
Michael F.
4/16/2017
Woke up Easter morning to a kitchen floor covered in water. Looked like a water leak coming from under the prep sink. Shut down the water supply to the house and shut off the water under the sink. Checked Yelp for a reliable plumber in an emergency. Found good reviews for Emergency Plumbing. By 7:15 am, within an hour of calling Emergency Plumbing, Cody was at our door. He diagnosed the problem as a leaking water supply line. With faucets these days being modular and self contained, the best solution was for me to run to Home Depot to find a faucet that we liked and would fit the cutout. Cody came back in about an hour and a half and within 15 minutes installed our new faucet. No leaks and a great installation completed by 10:00 am. Considering it was Easter Sunday and having called Emergency Plumbing around 6:15 am, the cost was worth it. Cody was very professional and courteous.
Don P.
Don P.
05/02/2020 12:00:00 SA
Normally, I would use AHW to have my leaky strainer to be placed. My wife wanted it replaced today. Called EPS and a friendly hard working guy named Grant was at my house a little over an hour to fix my problem in 10 minutes! We are happy with the job he did and would recommend him to do plumbing work again. Mahalos General Grant !
Alejandro Z.
Alejandro Z.
01/06/2021 12:00:00 SA
I have had nothing but problems with this company.  After reviewing the consistent complaints on the better business bureau website regarding this company I discovered their accreditation has been revoked in 08/05/2020 failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards.... I am not the only consumer with these complaints (review them on BBB) In a nut shell they were paid 100% to complete a job and it was not complete.  In addition, they damaged my property causing about over a thousand dollars in damages.  I have been in contact with Lahela G and Kayla C and was constantly given lies after lies.  Including that they would compensate me that the service manager will be sending payment via Venmo also being told the check is being process and It should be processed next pay cycle I had to hire a second license contrator to complete the work that was already paid for.  However,  it had been nearly 7 months and I have not received any compensation and my property is still damaged.  My next step is small claim court.  I have voice mails, recorded calls and email correspondence all supporting my complaint (see photo below). STAY AWAY FROM THIS COMPANY!!!!  OR YOU WILL LEARN.
Tp T.
Tp T.
7/22/2021
Response is right on!  Customers service on spot. Made me feel important and valued as a customer. Got the job done and I am definitely going to call them again when needed.
Thank you EPS!
Robin D.
Robin D.
07/02/2018 12:00:00 SA
EMERGENCY Plumbing may claim to be a 24/7 plumbing service but, in my experience, they are not.  Our plumbing was backing up into our house.  Google helped us to figure out that we should release the main drain at the outside of the home, which is brand new construction btw. Once we released the drain, all the sewage in the house drained out (It was gross; use your imagination here).  Our builder even came out to investigate if his plumber was the cause.  Nope.  Turns out it's the main sewer line and only a professional with an auger will do.

It's 7 o'clock on a Sunday, regular sh*t floating in .... and EMERGENCY Plumbing's 24 HOUR claim just aint so.  Sadly, they're in good company as NONE of the 24 hour plumbers seem to work on Sunday evenings.  Off to let the Yelp-sphere know which ones claim to be something that they are not.

Number two guys in the number two business just clogging up my time (see what I did there?).
Penn G.
Penn G.
11/09/2018 12:00:00 SA
I had a leak develop on the hot water feed to the house that was sub-terrain in a cinder block wall.  I called a plumber because it's a plumbing problem.  Plumber came and told me that I needed to call a leak specialist.  Thank you for the call.  That will be $80.  Just another welcome to the island moment.

I looked on yelp for a few top rated Leak Specialist  EPS was the only one that answered the phone.  One never called back and another called back within 15 minutes.  I am a very process oriented person.  The lady I spoke with on the phone was clear, concise and provided a wealth of information.  Plus they could have a tech at the house in 30 minutes.

The tech was running just a tad late but I got a call, text and email about the appointment, meeting time, and even a picture of the tech.  That could be very important for those that may live alone or are worried about their safety.

The tech was courteous, professional, and easy to talk to.  I was able to bounce off my thoughts and ideas and also question his reasoning.  He didn't take offense or try to treat me like a dumb home owner.

We decided it was best to bypass the leak rather than try and unearth and drill concrete.  My neighbor oddly enough went through this about 6 months ago and was taken to the cleaners.

The proposal for the work to be done was more than I was willing to pay, by a lot.  I felt they were pricy.  In another life I installed solar, well drilling and sprinklers.  I was able to complete the job in two days for about a tenth of the cost.  The cost of the service call and the information I gained from the tech was outstanding.  I didn't feel the cost of the quote for the repair should lessen the outstanding service I received.

Thank you EPS!
Jensen H.
Jensen H.
7/18/2018
We really appreciate the timely, immediate response. Our technicians Chris and Vince were very courteous, professional and skilled. Their honesty was refreshing. Thanks!
j d.
j d.
4/29/2015
My water was shut off due to plumbing issue.  I called Calvin to get an estimate.  And since he was in my area, he stopped by and was able to do so.  Next day he was able to complete work for a reasonable price.   Calvin is professional, friendly, and efficient.  I am glad I used his service!
Simin N.
Simin N.
7/17/2017
Jacob was compassionate, meticulous and neat. Left my place clean and did a great job. There was an incident with the neighbors dog and he stayed to help and make sure the dog was OK and called a lyft for me because I didn't have an account set up. He returned the next day to finish the job. Jacob was very professional and helpful.
Julie R.
Julie R.
05/01/2021 12:00:00 SA
As a Resident Manager, we need to have friendly, knowledgeable, experienced plumbers at our disposal 24/7.  We stumbled upon EPS' ad in the yellow pages one night about 4 months ago, and called them after calling 9 other plumbers who couldn't come due to it being after normal working hours. I mean seriously, big issues normally happen in the dead of night, right?  Knowing they are both licensed and bonded eased our minds, as well as that of the owner, agent and tenant. We got a confirmation text right away, followed shortly by another text that had the technician's name and picture so we'd know who to expect on site. They were courteous, professional and extremely thorough. The job was completed quickly and, they even cleaned up after themselves. We've used them ever since, the most recent being this morning. A tenant's shower would not shut off and was progressively getting worse through the night. The tenant called me at 6:50am and I called EPS.  Our info was quickly noted and I was out on a short hold. The dispatcher came on saying she got in touch with the technician and he'd be on property within 2 hours. An hour and 10 minutes later, Richard shows up. It was quite a big job but, he handled this nearly 7 hour job like a true pro. I will ALWAYS recommend EPS and we will continue to use their services in the future. Quality work, quick responses, friendly employees. Top notch services the entire way around!!!
Shirley K.
Shirley K.
07/06/2022 12:00:00 SA
Kyle & Nate

When they me to my house I was very empress with both of them. They dress very Professional i knew I call the right plumbing company They explain what the job consist of from the start to end . They had quoted me about cost and I was fine with it. When the job was.done I was so satisfy with the job. I will recommend your company to my French and family.
Thank U
Shirley Kaaikala
Estrella N.
Estrella N.
9/26/2020
I was able to get in touch with the owner after googling his contact info to discuss the damage caused by one of his plumbers. The owner, Calvin, immediately took action and apologized for the error. He said if we need help in the future that he would personally fix any issues. For that service recovery I have updated my ratings from a one star to three stars. I hate giving anyone low ratings but I need to be honest about the danger that occurred with our electrical being wired wrong and burning out our disconnect box.
Ake T.
Ake T.
4/24/2018
Had a clog in our tubs and toilets late at night. Called another plumbing company and they weren't able to send someone till the next day. Called emergency plumbing & solar and they sent someone in an hour. Plumber Landry Su'a was very helpful, friendly and knowledgeable. Great service.
Ye Min M.
Ye Min M.
12/08/2018 12:00:00 SA
They are pretty responsive and showed up on time. Jack assessed repair works for two rear-outlet toilets in a condo unit and quoted $685 each. One for replacing wax ring and another one for changing fill valve. I was curious enough to ask the cost of installing new toilet and he said $2000 for each. I just paid $52 dispatch fee and let him leave. Anyone with a brain can think how ridiculous the prices are. I don't expect super-cheap, but this is beyond reasonable.
Romel C.
Romel C.
7/26/2018
The company was quick to respond to my emergency call. When they came, they were polite and knowledgeable. Kristian explained everything that they were about to do and I appreciate that. He also explained that we should check on our pressure due that the copper elbow fitting rarely leaks. Makes me feel assured that they know what they are doing. Plus, they have a 30 day warranty if their craftsmanship go awry.
Asialee A.
Asialee A.
11/10/2018 12:00:00 SA
Kristian and Jim came to my home this evening to take care of some plumbing issues I've been dealing with since moving into my new place, they where both very polite, respectful and efficient. They took care of all my plumbing issues in a very timely manner. Great guys great company will definitely use them again for any other plumbing issues.
Donald T.
Donald T.
12/16/2018
terrible rip off business!  I called and set up an appointment with Jan.  The next day, no show, then I rescheduled for following day.  Their serviceman came and told me to install a faucet in the kitchen and a kick plug in the bathroom was just short of a thousand bucks!  Silly, stupid rip off.  I called and complained and they still charged me a service call of $41.83.  Stay away from this predator company!
Niki M.
Niki M.
03/08/2022 12:00:00 SA
I Live in Club View Gardens. Over a week ago I received notice that Plumbers were coming and the water would be off from 8am-Noon on Tuesday March 8th. We figured out how to work around this timing. However Emergency Plumbing and Solar didn't even bother to arrive on time. They showed up @ 11:15.  Two buildings did not have water this entire time. There are 9 apartments in each building so 18 families were waiting for the water to be turned back on. I asked the plumbers how long they would take, and was answered by this explanation. This is a HUGE job and I should not expect the water on until 6pm tonight. I asked why they didn't show up on time. The plumber said he had an office meeting they both had to attend and that's why they were 3 hours late.
I called their office to ask why they would schedule a water shutdown for 18 apartments and not show up on time. I did not yell, or swear at her but the woman who answered, just hung up on me with out bothering to answer my question. I wouldn't use this company for any reason.
Ave A.
Ave A.
04/08/2017 12:00:00 SA
My son did a search at 3 am this morning and were so grateful that someone could come out in the wee hours of the morning. Cody was so amazing! His consideration for our neighbors did not go unnoticed when he did his best to keep the noise level at a bare minimum. Although he was not able to complete the repair at the time it was understandable because of the inadequate equipment he had to work with. He returned hours later this morning and got the job done. His outstanding service is greatly appreciated! We commend him as great technicians are far and few these days. We will definitely use this company again the future! Thank you Cody!!
Thomas S.
Thomas S.
8/16/2023
0/0 - I asked for them to fix a leak in my kitchen.  They fixed 1 out of the 2 valves that need replacing.  I asked for them to come back because it continued to leak.  The plumber rescheduled 3 times super last minute.  Now they are asking for more money (double the price) to patch what they were supposed to fix the first time.  Disappointing!
Jaime C.
Jaime C.
05/11/2020 12:00:00 SA
I have been having issues with my hot water heater and called EPS this past weekend. The person who answered the phone (Kailey, I belive her name was) was very pleasant and was able to find a technician to come out about an our or so after my call. Grant was our in home technician and I can't stress enough how amazing he was! I was comfortable chatting with him from the very beginning,  he followed social distancing protocol,  he was incredibly knowledgeable and helpful with the hot water heater and tbh an all around chill guy. Would highly recommend requesting him if you use this company.  Thanks guys!
Ray M.
Ray M.
10/12/2017 12:00:00 SA
By far the BEST local plumbing company out here on Oahu, Jake and his partner is true professionals and very detailed.  WE called a few companies yesterday and most had very bad customer service..

EPS also came out on the same day too

Kudos to Jake and his helper

I will definitely call this company again for ALL my plumbing needs
Hoku L.
Hoku L.
4/25/2016
Fantastic service! They came out and did exactly what they said they would do. Will use them again. Jacob was great! Keep up the good work!
Raandy L.
Raandy L.
07/05/2018 12:00:00 SA
Definitely can't recommend these guys.
1st appointment was in May (writing this in July) to get a quote. NO CALL NO SHOW.

OK, it was rectified by offering a free quote, as opposed to the $150 or so they normally charge. So the guy comes out, pushes their silver package pretty hard even though we just wanted the basic work. That in and of itself is fine, but from here the sh** show begins.

We stuck to our guns with the cheap package handed over a $1500 (promptly cashed by the company) down payment check and TRIED to setup an appointment for the work to be completed. There was a constant back and forth, and what seemed like dodging, but most importantly, weeks of waiting by us. Eventually they say they need to send someone else out for another assessment.

Quick summary so far :
1. No call no show
2. Said the work could be done
3. Cashed the down payment
4. 2 MONTH WAIT(that's not a typo) and no work

During the re-assessment the new tech determines the work can't be done without significant upgrades to the house. Mind you, they have already cashed my check! What the actual.... So this new guy starts going over their packages again, offers a relatively small discount (IF I buy the more expensive package of course) for the back and forth and patience we've shown to this point. Nah dude. We'll pass. And as an aside while we were talking he tries to talk me out of what I want to do by BSing me and blatantly making up reasons why my way is wrong. Thankfully I know enough about the equipment to know he was making some stuff up on the fly.

I'll throw in an extra star because they were all pretty nice and have tried to make things right, but it was a pretty bad experience all around.

I wish I could rate their quality of work but we won't be using them.

Edit: Miscommunication? There was no miscommunication. You said you could do the work, I paid you. You actually couldn't do the work, I asked for the money back. You tried to keep a fee for the manager, or whoever came out, despite this whole fiasco being of your own creation. Where was the miscommunication?
Michael B.
Michael B.
5/16/2019
This was the biggest rip off of my life! They showed up 6 hours late and didn't do anything they said they had to do. They took us for all we were worth and would recommend for no one to ever use this company. They didn't honor the coupon and didn't clean up after themselves or turn our hot water back on.
This was the worst experience I've ever had with any repair service!
Belinda T.
Belinda T.
8/21/2016
This is definitely the plumbers you want!! We had originally called Allen's plumbing to come out and fix my shower faucets. Allen's plumbing broker it and left. I had to find another plumbing company so a friend recommended Emergency Plumbing and Solar. They came out within 15 minutes and fixed my shower and did a great job! Thank you Jacob for doing such a great job and staying late to finish. We will surely call you in the future.
P F.
P F.
6/29/2016
This company is a total ripoff. They just want to sell you expensive renovations and don't give other options. I had a small leak in the tub which they charged $135 to find, then the only option they gave me was to replace all the fixtures and the tub for $5,800.  They wouldn't even just fix the leak after putting a hole in my drywall, so I'm having another plumber do it then get the tub refinished for a few hundred dollars.
Keone W.
Keone W.
2/28/2019
Thank you Calvin for helping us with our problem and hope we can continue to have good communication mahalo
Chellé V.
Chellé V.
09/04/2020 12:00:00 SA
Just a follow up on my previous review. The plumbing job that they did ended up leaking inside my wall so we had to do a major major repair in our bathrooms and walls!!!
Christina L.
Christina L.
05/01/2016 12:00:00 SA
Scott is amazing! Took care of my plumbing nightmare and listened to me grumble about nonsense. Came back and followed up when my pipes were clogged again! Highly recommend this company for your plumbing issues and if you need a good listener, Scott is your guy!
Melissa S.
Melissa S.
8/17/2015
Thank you, EPS!  We rent and we had an after-hours emergency:  the hot water handle on our kitchen sink broke and the water could not be turned off unless we turned off the water to the entire house.  That wouldn't be too bad except that we share the house with another family so this issue needed to be fixed, stat.  At 9pm on a Sunday, not only was this was the only company to actually answer the phone but they promised that someone would be there within an hour....and sure enough, Randall fulfilled that promise.  He was professional and courteous and he fixed the problem in about an hour or so and we could restore water to the house rather than wait until morning to call the property management.  Very happy with the service and will definitely use them again.
Desiree O.
Desiree O.
8/21/2016
Cody was very professional and displayed awesome customer service. He was very straight to the point and always kept us (the customer) in mind. He was very quick at addressing the problem and executing the solution. Would most definitely recommend his service. Thanks cody!!!!
Wendell M.
Wendell M.
07/12/2019 12:00:00 SA
They will charge a $50 service call but will credit you the $50 if you decide to go with their service. They will not give any estimates over the phone... wanna guess why? They charged over $1,200 to replace a fan in my water heater in 3 hours. Then in 3 hours the fan stopped working. I called and made a complaint and they were first refusing to come out because they hooked it up correctly and then said it might be an electrical problem. I complained and then they ended up coming back. Once the technician checked it out, he noticed his intern did not hook up the power tightly to the water heater. They had to come back twice to fix the problem... ultimately fixed it but had to pay $400 an hour for a plumber.
Carey Y.
Carey Y.
02/01/2016 12:00:00 SA
We had a pipe burst under our house on a Saturday evening. The girl who answered the phone with friendly and she gave me a 45min-1hour time frame, which I expected. The guy actually called me within 20 min and showed up. Jacob was really nice and friendly. He was able to fix our pipe quick and easily. I would definitely be using them again.
L K.
L K.
9/27/2017
Used their services but was not happy. They charged $107 just to come to see what's going on. I had a shower handle that broke. All they said was that the water needed to be shut off for them to solve the problem. Although a temporary solution was possible, they did not mention it. They just charged me immediately the $107 fee and offered me an estimate of $350 for the complete job.
I called another plumber who charged me nothing to assess the situation and a minimal fee for a great temporary solution so I can use my shower; then he came back when the water was shut off and charged me $75! Way less than $350!
I would definitely not recommend them.
C L.
C L.
6/15/2017
These guys are pricey but dependable, do a good job, and available. I feel confident that they'll get the job done right.
Asahi S.
Asahi S.
1/31/2018
I want to say thank you to Kristian Fabella and his Apprentice that came out to fix my toilet and my shower cartridge. It wasn't an easy job but they were very professional and very patient. They were very courteous inside the home and thoroughly explained the problem and how they're going to fix it. I highly recommend them to anybody who wants to get their problem fixed ASAP.
Rich C.
Rich C.
10/27/2021
I was very pleased with the work performed by the two Emergency Plumbing & Solar service technicians who repaired an overheating Circulation Pump on my solar powered water heater. After I contacted the office about the problem, they had Kyle Colborn and an associate at our house within an hour of calling me back to get more details. Kyle fully explained what they needed to do and the associated cost. Within 5 minutes of their leaving after completing the work, the office called to make sure that I was happy with everything. Totally wonderful service!
I highly recommend Emergency Plumbing & Solar.
Alan T.
Alan T.
11/22/2020
Please be aware that the dispatch fee of $99 cannot be discounted with this coupon. They confirmed there was a leak - no duh, that's why I called. But it would cost $375 to open the walls for the leak detection. They did not have the infrared sensor - only the remediation team has that tool.  I think it's misleading to offer a coupon for leak detection but not having it apply to the dispatch. Bait and switch.
Floyd D.
Floyd D.
11/20/2019
Steve's has done work for me before and they do not disappoint.
Again Outstanding Five Star Customer Service.  Lyle and Audie came out to do the assessment and told me in detail what it would cost to have my heater up and running again.  Really nice guys, and no sooner Maka drove up and started the work and was very maticulous making sure all is right, and didn't leave till it was.  Very satisfied with everything that was done.  Thank You and Much Mahalos to the staff and crew.
Frank L.
Frank L.
12/20/2021
We research the internet on Pueo Plumbing to ensure they were licensed and did good work.  When I called them, I got Emergency plumbing and they told me they were a sister company... which they were not.  Initial estimates were for a week or two to redo bathroom tile walls and floor.  Work took 4 to 6 weeks.  Entire tile wall fell down a few hours after installing damaging new tub... half of another wall fell down when trying to replace tile when there was a large gap from tile to ceiling.  Would not give me phone number or email of owner.  Had only one worker most of the time.  Wanted final payment before work was done and we wanted to wait until work was done.  They then charge my credit card over $9,000 without my authorization.  Installed tiles are uneven... some higher than others on wall and floor.  Big puka due to bad tile cuts next to toilet... had to remove toilet and recut tiles... they want to patch puka's ... but puka's were too big and it would look horrible.  Grout coloring is not consistent as they mixed different amounts of water with coloring.  Initially impressed with texting picture of person coming out... end results far from professional.   NEVER GOT ANY RESPONSES TO MY EMAILS AND MANY UNRETURNED VOICE MSGS... WOULD NEVER USE THIS VENDOR AGAIN.
Michelle K.
Michelle K.
10/22/2019
$$$$$$ does this give u an idea of how I feel about this company. If you don't mind paying the ridiculously inflated emergency price and putting up with a very rude plumber then give them a call. When EPS employees (plumber) showed up, 1 1/2 hr after eta with no update on running late his first words to me where can we just get this done I'm really tired wow. $650 to snake a pipe which he coursed a leak in by snaking it and then he tells me I don't have time to fix that,  put some stop leak tape on it and schedule something during the week.
E G.
E G.
3/24/2015
They snaked the drain.  It plugged 2 days later.   Called, left message wouldn't return the call.  Its the second day and water is backflowing.

Maybe this review will get thier attention!!!  
..........................................................................................................................................
Well it did get thier attention.   This company follows the yelp reviews.  
2 hours after the review they called my phone and made an appointment.   The foreman kyle came out with the previous plumber.     I realized and confirmed that he was just started his career.......which is my weak spot since I've restarted many careers.    After they re-snaked my lines.   To make sure that there were no other problems they sent a camera into the lines to check for anything.   It was clear.

What sold me most was the attitude of the employees.  Humble and apologetic....is the words that come to mind.   I hate the kind of people that try to make excuses and blame it on some other reason.    For the honesty alone. I will use them again.

Thank you
Grant M.
Grant M.
8/29/2019
I was doing Subterranean Termite Ground Treatment and we had accidentally hit a plumbing supply pipe. I called many plumbers and nobody could get here today. When I called Emergency Plumbing and Solar and Chaz said she could get someone there today. The technician Tracey and Josh came to my jobsite, cut the cement where the leak was, fixed it, and cement patched it. These guys are great!!! They will always be on my speed dial if I need them.
Tony b.
Tony b.
9/18/2019
This is my first experience with Emergency Plumbling & Solar.  I contacted them on-line about a washing machine drain back up.  Jan was very responsive in sending out a technician, she called and texted to reconfirm my appointment, called and texted to let me know that a technician was on his way, and called to follow up after the work was completed.  Kyle, the technician, was very confident in his work, was quick to identify the issue, was careful in working around the appliance, and did a good job cleaning up after.  My overall experience was excellent!  Great job.
Terry K.
Terry K.
6/30/2018
I replaced a washing machine value and the next morning I found a puddle of water downstairs in my kitchen. I decided to call a plumber on Sunday (not EPS) and after finally receiving a call the next morning I was told that the earliest opening was going to be on Tuesday morning. That was going to be at least three days without water.  No bueno!  That's when I contacted EPS and they sent Landry over later that day (after hours).  After some trial and error, Landry figured out that the old copper pipe had at least a couple of tiny cracks that were actually causing the leak. This was a costly job because the wall had to be opened up and the pipe had to be cut out and replaced which took two days of work. The bottom line is that Landry (and his manager) was really generous and helped me out with the pricing big time!  It was still a really expensive job but on top of replacing the copper pipes, a new outlet box  was installed.  There was previously just a hole in the wall so this box stabilized the pipes, sealed the area in case any pipes burst and just made the entire wall look one hundred times better.  Mahalo to Landry for being professional, generous and for providing great customer service.
Gerald W.
Gerald W.
8/19/2023
Calvin and Kona showed up within 20 minutes.
They immediately began digging to start the belly repair job.
The next day, Kona and Puni showed up and spent the entire day replacing the sewer line. They backfilled the driveway and completed the project.
Very impressed with EPS. Outstanding!!!
Gerald & Donna
K. O.
K. O.
12/30/2019
Called for emergency service on Friday afternoon.  Was given an ETA, ETA was pushed back to 8 -10pm!  Then they didn't even show up!!! No call or anything.  Tried calling Saturday morning to get some answers or status.  Only got a voicemail and no return call.  Honestly thought they were a good company but guess not.
Sean T.
Sean T.
05/05/2020 12:00:00 SA
I've returned to using this company multiple times. They get the job done and I've always found the service professional, from making an appointment, to explaining the situation and options, to showing photos of the job once it's complete. They aren't the cheapest, but I stopped using those companies because they were unpredictable and unreliable. This past time Grant came, but I've always had positive interactions with all the employees.
G N.
G N.
12/04/2018 12:00:00 SA
I needed a valve replace, but the new valve was 1/4 too wide.  Called EPS and spoke with a friendly dispatcher.  A professional, friendly technician was sent out and I explained the problem.  I was quoted $540 for a job he estimated to take 1.5 hours to 2 hours.  I figured that comes out to roughly $300/hour, which is high, but for my convenience, I was willing to pay.  (I supplied the new valve, so no new parts were needed.)  Technician took 20 minutes beginning to end to replace the valve.  

$540 for a 20 minute job?!?!?!?!  

I don't really write reviews, but thought this price gouging deserved my time.  Pricing like this doesn't seem right and unethical.  As much as I value customer service (the technician and dispatcher were professional and pleasant) the pricing is too significant to overcome and therefore one star rating.
Shaianne J.
Shaianne J.
10/21/2019
My boyfriend & I really needed plumbing services ASAP and they were super kind and helpful! Customer service that was assisting me would call back and make sure everything is fine and that our technician was on his way! Our technicians name is Jhan Gear and he helped us out so much! They really make sure they keep everything clean especially covering their shoes up before coming in! Thank you for all the help, definitely calling them up again if I need it!
Chelsiecfcfdd K.
Chelsiecfcfdd K.
3/19/2019
Ha! You guys did an awesome job at ripping me off.

Called to see if someone would be able to come out and look at the pipes under my house, cause there was a leak and the smell was horrible. They were able to get someone out that same day (The only good thing about them). And so, I basically paid $572 for a Quick Fix which is just a clamp over the cracked area of the pipe. Now, I totally understand the whole it's not guaranteed to fix the problem let alone, no warranty because it's just a Quick Fix. But if you're going to charge me THAT much for something that only costs about less than $10, AT LEAST BE SURE YOU'RE *THOROUGHLY CHECKING* YOUR CUSTOMERS PIPES AND PATCHING IT PROPERLY. Because the stupid Quick Fix didn't even cover the WHOLE crack. There was literally 3 inches of the crack not covered. AND not even a week later, there was another leak about 5-6in from where they put the clamp.
To make matters worse for me, I called around (after noticing this new leak) to get quotes and apparently I found out that I've been stupidly OVER CHARGED for something most plumbing companies don't do.. which is a Quick Fix. The other guys actually CUT AND REPLACE FOR HALF THE PRICE these guys charged.
Might I add- I just recently replaced 10 feet of the pipe that was leaking, including the patched area by EPS, for literally only $120. So I basically paid these fools $280 each (One to stand around and the other to do a shit job) and just under $10 for the clamp. Yeahhh.. Thanks a lot. I'll stick to CJ Plumbing from now on.
Lorenzo N.
Lorenzo N.
11/18/2021
Sonny an Rob were awesome guys. They were willing to help out with a simple problem while at ewa beach city mill. Although the problem wasn't resolved it was awesome for them to take time out of thier busy schedule to at least attempt instead of taking easy way out. Good to see the extra effort. Mahalos braddahz!
Joe L.
Joe L.
4/21/2016
Edit to my previous review:
Here are the reasons why I am giving a 1 Star rating:

-when the plumber looked at the fixtures and problems, regardless of the problem he said that the whole fixture would need to be replaced. One fixture ended up just having a bad aerator. $5 fixed that. $10 bought a gasket for a leaky faucet which fixed that problem. Hence why I think he was trying to rip us off. I also watched him test the fixtures and saw that some of them didn't need to be replaced, but he went and lied to my face and said it still needed to be replaced.

-the plumber checked some pipe connections, which was good. However, he never sealed the pipes back up before he left or when he was done inspecting. We ended up with huge leaks in our bathrooms and kitchen. We had to fix the fittings that the plumber took off and clean up the mess.

No services received and no money out of pocket. However we had 2 hours of clean up for the quote.
Miyoung C.
Miyoung C.
03/01/2016 12:00:00 SA
Very rude and terrible customer service.  I called in for a plumbing issue and the person on the phone was very unprofessional with a poor attitude.  DO NOT USE THEM!
Regon E.
Regon E.
02/04/2023 12:00:00 SA
Had an appointment at 8-10 in the morning, they never showed up had. Finally at 4:00 pm someone called me and asked if I still needed them. I asked the lady what happened and why they never called or show up and she hung up in my face. So sad.
Joey R.
Joey R.
3/14/2018
Lyle and Josiah did an outstanding job. They are knowledgeable in their trade and easy to work with. My only regret was not going with this company for our previous drainage/plumbing issues.
Kel V.
Kel V.
10/17/2022
After my building's recommendation for a plumber fail through, I immediately went to Yelp to look for a recommendation. EPS was professional from start to finish. They were efficient from the time I called them to when Kyle the technician left. I was expecting a plumber to arrive from 10-12. I got a call 915 saying that they were able to dispatch a technician earlier. I loved that I received a text message with the technician's picture and name so I knew who to expect. Kyle arrived before 10am. He was kind and super professionl and knowledgeable. He was super efficient with his work and was done within a hour and that is with removing and resetting a toilet.  Definitely will be calling EPS next time I need a plumber.
Cori S.
Cori S.
1/31/2018
Giving them 3 stars just because their response time was good as well as their customer service.  We called them due to a leak we were having in our shower. The supervisor came out and told us since the homes in our area had issues with faulty water lines it would be best to change out all of our water lines. Their estimate came out extremely high, don't know if it was because it was an emergency situation but at the time we were pressed against a wall and a hard place since the leak was pretty bad. We agreed and they took 2-4 days to complete the job.  Then 3 weeks later while my daughter was taking a shower in our upstairs bathroom and I was taking a shower in the downstairs bathroom the leak started up again. I called them back and this time it took longer for someone to come out.  I asked them since we spent a ton of money and the same place is leaking we shouldn't be charged for them to fix the leak. Its not our fault the guy who came out misdiagnosed the problem. But they wanted $250 more for them to fix the leak. We refused to pay then more money and got another plumber to fix it at a more reasonable cost. Would not recommend this company, we may have been screwed out of thousands of dollars.
D S.
D S.
3/22/2019
I cannot believe this company gets any high ratings.  There was a water leak at my house because my bill was sky high.  so i called this company thinking they got good reviews.  well, they charge for an estimate which already is a negative.  the guy came out and took a look and told me they found a leak under my slab and it will cost over 10k to repair on their estimate. so now im thinking wow im screwed.  so i called another guy, he came over, did his leak check and found my leak was from one toilet, no leak under the slab.  i even asked emergency plumbing where exactly is this leak and got no response.  well, the second guy fixed my leaky toilet valve and my bill dropped down to normal.  finally realized that this company is a bunch of scammers and crooks.   they tried to make thousands of dollars off of me but im no dummy.  but i can see how they can swindle old folks or people that dont know the basics and only rely on the places they call for service.  definitely stay away from this place!  trust me on this one.  how can they say i have a leak under my slab when the leak was in my toilet?  terrible!
Henry Z.
Henry Z.
6/30/2017
The servers is good, but the cost is too high for me.  My pipes is leaking they come to fixed it cost me $450.
Nikita S.
Nikita S.
8/28/2023
Thank you to the EPS team for responding to my emergency shower situation on a Sunday night. Our technician Harley did a great job on explaining what needed to get done as well as completing the job. Not sure on pricing about plumbing, but getting the tub spout fix & ready to use asap is truly worth every dollar.

Also, since EPS was here working on this project I notified them on a possible leak and they are working on getting that fix as we speak. Thank you to Harley and the team.
Dominic M.
Dominic M.
8/28/2018
This is my very first review on Yelp, and I was reluctant.  However it is important that any potential customers are made aware of this level of service.  

My entire experience has been subpar and quite frankly unacceptable.

On 8.10.18 A technician provided a quote at 12pm and I foolishly paid immediately .  Technicians didn't show up until 6pm and did not finish until 11:30 pm.  Because the techs showed up late, they were unable to install some sensor for my solar heating system.  I get it, it's unsafe to climb a roof at night.  However I was advised that I would get a follow up on 8.11, never happened.  I then proceed to schedule this with the office for 8.13.  I'm provided a confirmation and get a call the day of that the appointment was cancelled and this speacialist would not be available until 8.16.  On 8.16 I get a call from the office at around 3pm once again cancelling my appointment due to emergency repairs taking precedence over mine. Reluctantly I resecheduled for 8.17.  Finally the technician installs the sensor on 8.17 and tests it on 8.18.  

Having put my trust in their honesty and abilities, I thought no need to verify.  Unfortunately, I was proven wrong once again on 8.22.  Wanting to verify the proper functionality of my solar water heater, I turned off my Gray Box timer the evening prior in hopes of exercising the solar option.  Upon my return home at around 4pm I noticed that my solar pump was not running and that my water temp was well below where it should've been.  I then tested the water and it is lukewarm at best.  Ultimately had I not tested my system, my solar heating system would've been completely useless.  I'm hopeful that this was not their intent, but the chips are not stacked in their favor at this point.  

On 8.22 I called the office and attempted to discuss my dissatisfaction with Lahela (Ops Mgr).  It is now 8.28, my system still does not operate properly and I I emailed the email address on their website in hopes of contacting their GM, still no resolution.
Laurence L.
Laurence L.
10/24/2015
'After-Hours service call on a Friday night -- call went in at 6:30pm on a Friday (hours ago from this posting, in fact), and the tech (Kainoa) arrived an hour later -- as per expectations set by the friendly lady who actually answered the phones to schedule the appointment.

Great, professional service was had by Kainoa, and I am happy to echo other customers' rave reviews of this business. I wish all businesses had employees with such high quality customer service. Their prices are reasonable and fair, IMHO, especially considering this was an after-hours call on a weekend.

Kainoa tried a small snake first, just in case the issue was something simple and small (could've been my toddler flushing down too much TP, after all); but after that was a bust, we ended up going with their big bad-arse snake.

I'm relieved that the 2nd machine was capable enough to power through a difficult blockage -- most likely tree roots from a fruit tree growing near our main line. 'Poor guy probably spent 30 minutes working that snake -- just to cut through that blocked section alone.

Overall, I'm very satisfied with the level of service, and happy that the Tech had big gun equipment and the determination to complete a challenging job. I'll cut down that tree, certainly, but right now, I'm just delighted to have usable toilets on a Friday night.
Sandy A.
Sandy A.
1/29/2017
EPS has serviced our properties in the past but the last visit, two different men arrived instead of Kyle who has always did a good job.  These guys were very nice so we even tipped them.  They were supposed to correct a slow leak at the base of the toilet.  They talked my husband into purchasing a package deal that included servicing other items for preventive purposes and he upgraded to the higher level because it was a better deal (there were 3 packages to choose from).  Our toilet is only a few years old so I was confused why we had to have other things serviced.  After they left I called EPS several times because the toilet made a funny noise after flushing (and we have to hold the handle down until it fully flushes).   Lahela never called back so I finally called Kyle in case she was on vacation or maybe didn't get any of my voice messages.  He said he would have her call me but she never did.  The noise went away after a while but still makes the same noise from time to time and now our toilet is leaking at the base again!  I was not even going to mention to EPS that the natural stone around the base looks like it corroded from the product they used so I wouldn't get those guys in trouble.  We just renovated the whole restroom (new toilet, new slate flooring etc,... a few years ago and now the toilet is worst off and our beautiful flooring is damaged!!!
Judith B.
Judith B.
3/16/2022
Pipe burst in the evening and was lucky enough to have Ryan come to the rescue. He was kind, thorough, patient in his work which I sincerely appreciated given my stress level (water everywhere). He is a true craftsman, identified problems and solutions and I appreciated his advice. A+ in quality and experience and Thank You!
Scott C.
Scott C.
11/11/2016 12:00:00 SA
BLUF:  5 stars  for the service, timeliness and expertise.  

We are renovating our kitchen, and needed the gas line capped and have the 36yr old water valves for the kitchen sink replaced.  I thought I had a couple of weeks to get the work done, but I received the call yesterday that the cabinets will be installed on Monday.

I called EPS and they were able come right out and do all the work I needed.  All set for Monday.  I will definitely use EPS again.

Update 14 March 2017:  EPS back to the rescue again.  Getting the shut off valve replaced for the water feed for the fridge.  Took only 10 minutes!
Sub Z.
Sub Z.
1/25/2016
Luv these guys. I had a main line problem and they cleared it out quickly and efficiently.  U can tell they are in high demand and are very busy and yet the receptionist answered the phone on the First call and called me back as she said she would.  Guys look tired as they should and a bit grouchy haha but we're attentive to my questions and needs. I even referred then to a friend who has used them and was very happy.
Wendell D.
Wendell D.
8/24/2017
Great response when making the initial contact. Phone updates to keep me updated on their arrival. 1st plumber looked at the job and gave me two quotes. Seemed reasonable so I told him to proceed. Communicated with his office and a work order appeared on my email. They neglected to alert of the $99 Dispatch fee but no problem. They apply a $100 credit towards the final bill. A big plus that they take charge cards.

Job was scheduled for the next morning between 8 and 10. Different guy showed up and he attempted to do the initial repair. Informed me that a total replacement of my shower faucet assembly needed to be done. Left to get the needed parts and returned in good time to complete the job. Final result looks great. In addition they honored the Yelp $25 coupon.
Rose N.
Rose N.
8/23/2021
Very happy with the services I received from EPS. The office workers were very pleasant and easy to deal with. Kyle and Chad came out and replaced my solar water heater that was leaking. They did a very professional job. I am happy to find a company that will take care of me and my home.
Gary B.
Gary B.
08/12/2021 12:00:00 SA
I had to call Emergency Plumbing and Solar because my waterline started leaking that goes to my Fridge. In the process I ended up needing to have my Water shut off valve replaced because we couldn't turn the water off. They came out at 11:00pm on a Monday to get the leash to stop & was back to fix the Shut off valve the next day.

When they did that and finished there was still a leak, not knowing where it was coming from they had to come back out to fix it again.

The last time they came out they sent two new people people to fix the leaks. This time they sent Rob & John. Rob assured me that they would get it fixed and put back together as good or better.

They worked on it all day long because it was a bigger repair then we all realized, but when they finished I was very happy with the service and work that Rob and his apprentice John did. He left me feeling very relieved and happy with the work they did!
I would highly recommend using Emergency Plumbing and Solar... and if you are able to request Rob he did an awesome job and would highly recommend them as a team!
Christopher F.
Christopher F.
07/06/2018 12:00:00 SA
The price they charge is absurd. BE AWARE.

My family has a rental unit in Honolulu, this morning abt 9am (July06) toilet in the unit were clogged, our tenant couldn't reach me so they called this company, they told my tenant the price to clean up the clog up and replace the wet seal under toilet bowl is $1500-1600. About an hour later I found out and I called off the job and still paid $125 ( NOTHING HAS BEEN DONE AFTER ONE HOUR ). I think is a total rip off.

And before the plumbing guy leave he told my tenant be careful of Technician from the plumbing company I hired to finish the job. He even mentioned the Technician might steal their belongings. FIRST: he has no idea which plumbing company I called and SECOND: that's not nice to talk stink about others esp he never met them or don't know them. That's very UNPROFESSIONAL.

Yelpers reading this please shop around first if you decide to go with this company.
Kayoko M.
Kayoko M.
4/15/2017
They changed wax ring which was only a few years old and charged me $400.  The leak?  Still there.  When I called, the guy said, When there is a leak like that,  it is usually the wax ring.  Well, the wall was open and drains are exposed.  But you didn't check and determine where the leak is coming from but just assume?  Also said, there would be another charge if they work on something else.  You mean the true cause of the leak?   I asked you to fix the leak.  Not to change a few years old wax ring.  

So my regular plumber came the following week and determined it was sink with 10 min.  I spend $400 for nothing.  Lesson learned.
L S.
L S.
10/26/2017
They assessed my problem on Wednesday afternoon, gave me an estimate, and had the work completed by Friday afternoon.  Competent and great customer service.  No complaints, I highly recommend.
V L.
V L.
03/07/2018 12:00:00 SA
After calling other local plumbers with zero call backs, I called EPS from a yelp ad. We just had an awesome experience with EPS. We had a hole in the main water pipe for our home. I called ESP and they sent out someone within the hour. Our plumber Jack was super knowledgeable and friendly. He explained that EPS has a flat rate based on any situation that may occur, which includes materials and labor. He showed me on his iPad the different repairs and quotes on how they were generated to ensure no extra fees can be added to the quote. We also got a free one year membership added to our service and now can get 10% off any additional work needed to be done for a year. Even better we can call them as much as we want to come out and check on things and get free quotes without paying the dispatch fee. Jack even checked our water pressure and made adjustments so we were at safe levels. Our water pressure was way too high, which caused burst pipes and leaky fixtures. He also told us of other issues that may arise with our water heater and pressure release valve and what to lookout for so we can stay ahead of the problem. Their customer service was great. They provide text, emails, and pictures of the work done. Below is the work done and materials used. I'm not a plumber, but it looks like good quality work and materials. I only really have our neighbors house to compare and our pipe/shutoff valve looks like higher quality and sealed/taped.  Again super helpful and knowledgeable and I'm so glad we used EPS.
Ray A.
Ray A.
11/27/2017
No call no show during an emergency.
Call someone else.

My bathroom faucet was spewing and wasting gallons of water last night uncontrollably. In need of prompt reliable services, I called your company. The earliest available technician that they could have come out was between the hours of 2-4 AM! That was more than 12 hours away! Understanding that it was a Sunday and that there were few technicians available, I agreed and scheduled that appointment.

I was sent a confirmation email and text message from you which showed my appointment was scheduled for 10-11 PM. We had just gotten off of the phone and you told me 2-4 AM so the time you just sent me was a bit confusing but I shrugged it off as a minor.

I gave you my home address, phone number, email and my tenants phone number as well. I trusted that you would be able to help me or would have at least called me if something came up. It's currently 7am and I've called you multiple times now with no response or call back.

I am extremely disappointed and infuriated with your business and do not wish to be reprimanded in any way from you. I have another company coming out now to fix my issue. They could have been there much sooner if I had gone with them initially but now they will not be able to make it until 12-2 pm. My water at that time will have been running non-stop for 22-24 hours.

Thank you for the life lesson and I hope others do not make the same mistake that I did.
George W.
George W.
11/01/2022 12:00:00 SA
It's been 4 days and I'm still waiting. U absolutely cannot count on them to be there. If it's important call someone else. As u can see, still no response.

Day 5. No response. Went from emergency to catastrophe.
Dextin A.
Dextin A.
12/03/2018 12:00:00 SA
This was my first experience with any plumbing company in the state. To say my experience was anything short of amazing would be an injustice.

Early Saturday morning I get a call saying my apartment may be flooded. I wasn't there by the way. So I rush home and sure enough my apartment is a little flooded. I know zero about plumbing so I start calling plumbing companies no answer or no returned calls.

Finally a friend points me in the direction of EPS and what do you know they answer the phone; first win. They immediately give me a time frame of arrival which they actually bettered by about an hour. John and Jim show up and are very polite and knowledgeable they quickly diagnose the issues and explain everything that was bad and how they were to remedy the issues. I wish I could give John and Jim 10 stars. Seriously the best customer service I've received in a long time. I'd recommend this company as well as Jim and John any day
Karen B.
Karen B.
1/16/2023
Thank you to Emergency Plumbing and Solar and technician Shayne for assisting us with an emergency toilet and drain fix on Sunday. It's a super stressful situation when your tenants' can't use the water or toilet in their apartment all day. Shayne knew exactly what to do and also noticed some areas we should be aware of. Will definitely call upon them again.
Gunner G.
Gunner G.
04/03/2015 12:00:00 SA
We were having problems with our water valve. Called this company up and they came to repair right away. Kyle did a good job fixing it up! Awesome job guys!! I highly recommend them!
Debra W.
Debra W.
05/10/2019 12:00:00 SA
My Resident Warranty Company contacted EP&S, i had never heard of them, Jan from their office called to schedule a date and time that would be convenient for me,that in its self was impressive, my past experience with any servicing company ( especially if you live on the West side (Waianae) has been horrific.

Jan called to inform me that the Tech was on his way after which  i received a text msg with a pic of Tech Jhan Gear. Jhan was very thorough and informative he shared some prevent maintenance tips to avoid future clogs( but because of the condition of the pipes, future clogs may be inevitable ) which is no worries because i know EP&S will take good care of any  my plumbing issues and  bathroom remolding .
David S.
David S.
8/27/2021
I'm a property manager and we had an underground slab large water leak. Kyle responded quickly and explained what the problem was and gave all the options in a clear easy to understand way. My owner was very impressed. Kyle pointed out the reasons of doing the job right and not a band aid job. Kyle is calm and makes you feel at ease especially when the owners freak out when seeing water gushing out. Highly recommended and trust Kyle's recommendations. Don't cut corners.
Teresa M.
Teresa M.
5/19/2018
We went with two services (hydrojetting and new water pressure valve) off the bat because we were having back up issues. The tech was able to clear the clog with the scope, and revealed what looked to me like a deformed or damaged pipe, but he said NO, you have orangeburg and we have to hydrojet to get to the sewer main  rather than snake because the blades will tear up your pipes. I figure that during the scope the tech could tell the difference between a collapsed pipe and a clog, so we agreed to his jetting.  After jetting the next morning and still not being able to get through the area, my husband dug up the pipe. It turned out our pipes were not orangeburg and they were, in fact, collapsed. The tech was completely wrong on two counts and sold us a completely unnecessary service that did not fix our problem.
While we were waiting for EPS to give us a quote, we took other quotes. EPS price to fix: almost 2k (and they were trying to upsell some descaling), which pulled the quote up to 4K. The licensed plumber we ended up selecting did the job for $350.00 with quality materials. He also told us we overpaid for the jetting and valve by around $1,000. The job was completed the day after during regular business hours, not immediately - so not an emergency fix.

Why 2 stars rather than 1: because they honored their original service agreement and came back to jet the rest of the line to the sewer (from where the collapsed pipe had been replaced.)
Zhi C Y.
Zhi C Y.
1/30/2023
was scheduled for today for tech to arrive at noon to 2:00pm called the office at 2:01PM was wondering if tech was still coming or not and office rep said she will try touch bases with tech then our tech showed up at 2:24PM brought his snake with him and gave us an estimate of $396 for the work for snake and opening the pipes and explaining to us what is going on. after he snaked it for about 20minutes of works tops. He didnt open any pipes on the bottom of the bathroom sink and I asked how much do we owe he said its still going be $396 and he quoted i do have 29years of experience but if another tech was to come here they would've had to open the pipes and that would've bene the cost. But because I have that much years under my belt i knew to only snake it and this was your estimate. then I called the main office and made a complaint like literally tech showed up 24minute late did quoted us $396 /w tax and snaked it for 20mins tops and was going to charge us that much then he finally reduce the price and said since he didnt open the pipes his gonna just charge $249.

PLEASE CALL THEM IF YOU LIKE TO GET RIPPED OFF

I DONT LIVE IN SF IM HERE HNL I DONT WHY IT SAYS IM SF ON PROFILE
SORRY FOR CAPS but this how i feel atm thanks
Kiana K.
Kiana K.
02/06/2020 12:00:00 SA
After having a badd experience with this company I don't think I would recommend them to anyone not only did they over charge me for something that my husband heads done the day before they didn't even sufficiently complete a job because the service person did not have the appropriate tools I am very very this satisfied with their service over a charged for nothing still had so hire another company to come out and do what English we should have been done the 1st time
Jackie M.
Jackie M.
9/21/2017
Early this morning I had a huge problem going on with my plumbing bathtub toliet and sink were all clogged when using kitchen sink it would come out of bathroom toliet keep in mind my unit is on the 2nd floor. I called ESP and from the time I called till the plumbers finished they maid it less stressful for me the women who dispatched my called I forgot her name was very courteous she told me they be at my home in 1 hour and 30 min which they plumber Jacob called me and arrived before the time. My Landlady didn't know the urgency of the situation Jacob took the extra step to patiently talk to my landlady on the phone and explain the situation which then lead her to go ahead with the job Jacob and Landry did a great job very professional. Jacob went in through my kitchen sink and unclogged all my drains he even cleaned up underneath my sink and Landry scrubed down my tub .I've never experience such service Jacob knows his stuff if you've got clogged drains go with them you won't be sorry . I want to thank Jacob and Landry for there service job well done !!!!!
Laishung C.
Laishung C.
01/03/2021 12:00:00 SA
If I was to give them a star I would give a 0. I called them made an appointment the lady said they would come between 11 and 1 no one showed up or called me I left the number with them. I called them back to ask when or if there gonna come and check out my leaking Hot water heater. The lady on the phone said she would call me back in 5 minutes never had a call or nothing. I called back several times no answer answering machine on. What's wrong with this company I'm never gonna use them if they gonna act like that.
BE B.
BE B.
6/28/2020
I am rating EPS 5 stars because of their professionalism and quality.  Kyle and Chad showed up early on an emergency call and just went directly to work.  They quickly quoted a price and stuck with it even though they ran into unforeseeable problems not of their doing.  Good quality work at a fair price and they were quite personable, too.  Took time to explain everything in as much detail as I needed.  Can't ask for more than that.

I also want to mention EPS's customer service which was a very pleasant surprise.  EPS was the only company to actually have a real person answer the phone...like back in the day.  I called in a panic on the weekend and by the time I made the appointment I felt like I was in good hands.  A big, giant mahalo to Kayla for dealing with my emergency induced-stress in a calm and professional manner.  

I can't recommend EPS highly enough.
Michelle S.
Michelle S.
06/06/2020 12:00:00 SA
My experience with EPS was great! From the start, I called and spoke with Kayla who helped set up an appointment quickly and easily. I received text and email confirmation of the time the technician was coming out and a photo of which technician to expect. Grant was prompt for the appointment and very informative. He not only helped clear out the problem quickly but also was very thorough. I feel like Grant and EPS genuinely wanted to help us and not take advantage of us. Grant even helped us apply a coupon for our total service. I would highly recommend them and would definitely use them again.
Mark T.
Mark T.
6/19/2018
Beware of this company. I called them to unclog a tub drain. Asked for there best plumber if possible. The day before the texted and emailed confirmation of another technician. I called back asking why is it  a different person. They replied he called in sick, this fine. So they sent another technician and who came to unclog the drain but he failed to clear it. The cost would be around 400 dollars which is fine. He said they would need to cut the the pipe before and after the pee trap and the cost would be around 1400 dollars. He would have send out another technician since was not able to do the job. I scheduled it for a couple of days later. He called another technician who crawled under the home  and told me the pipes are old and the new coat would be 12,000 dollars. I told him to leave. Later I called Jack there manager and explained my situation and he told me the bill would be 600 dollars and the industry standard is 150 per hours and the time the first technician spent was 2 hrs and the second technician was 2hrs. During my conversation with him later changed his story to a combined of 4hrs

1) Be mindful how many hours the spend there
2) Don't use this company if you have an older home.
3) Be careful of there technicians upselling techniques
4) Be careful of there plumbing packages

I feel they over charged me for hours worked, especially when the second technician (Kristian) said he only spent 1/2 hr there.  I asked if I could see there time log he said it is confidential and could not send it with my invoice. He also stated it is with a GPS location.

Don't be fooled by there wonderful customer service agents.
Marlisa A.
Marlisa A.
4/25/2020
Find this company on yelp sent them an email and the very next day they sent out Matthew and Garrett. They are very professional by using mask. The entire time they answered all my questions and explain everything to me highly recommend this company for all your plumbing needs Maloha .
Kathy N.
Kathy N.
01/07/2018 12:00:00 SA
We called since we were having an issue with our kitchen water hose valves under the sink.  We called around 11:45ish Sunday morning, and a woman returned the call quickly.  She said they would have someone here between 3-4:00 pm.  
*4:00 came and went and we phoned them to confirm our time once again and she mentioned Kyle was on a job in Kalihi and now it would be closer to 6:00 pm, but will call us back as he gets close to finishing his job.  
*5:45 no call and nobody here and so I call and this time after 2 rings it goes to a voicemail!  A few minutes later, not the woman but Kyle calls telling me he will be here in 15-20 minutes which he did.  He had to go to Lowe's (thankfully minutes down the road) but took almost 1/2 hour to return.  
*Kyle was nice and did the job which seemed simple, but AUWE $200+ later!!!! I understand it's a Sunday, but very pricey!!  We have more plumbing to do, but will consider someone else.  
We pretty much waited all day to have someone come at 6:00 tonight!!  Seems like other customers have had similar experiences!
B A G U L.
B A G U L.
12/19/2020
0 stars! Horrible, $1300 labor to install a traditional tank water heater not including the heater, DO NOT USE. They took advantage of a 71 year old lady, making her commit before a competent person got home.
Joe L.
Joe L.
7/30/2022
Well I was having a Friday night pau hana and my tenant calls me. The toilet is plugged. I'm just pissed. Everyone thinks being a landlord is so wonderful you make tons of money for doing nothing. Who else is on call with a open checkbook 24hrs a day?? Anybody?
So I call Lelani at EP through Yelp. She was amazing sent someone out in a hour. Got it all fixed and I paid only 471.00 dollars. Professionals don't come cheap. I was able to keep drinking and eating and the shit that happens is all gone. Thats what I paid for. Mucho Mahalos
Kirk L.
Kirk L.
11/16/2014
When Roto-Rooter was unable to provide same day emergency service for a leaking toilet valve, I consulted Yelp for advice and found Emergency Drain Cleaning & Plumbing Services had great reviews.

Just like the reviews said, the phone was answered by the owner, Calvin, and in less than 2 hours I had a new valve and flushing mechanism.

I have a new plumber!
Rod-Mel B.
Rod-Mel B.
04/06/2017 12:00:00 SA
1. setup appointment girl said tech will come between 130p-230p
2. girl called at 130p said their tech is running behind schedule abit ok that's fine things happens
3. NO one showed up or called
4. next day still no one called or showed up
5. thank u for making me waste a whole day
Just plain crap of a company
Lavarocker L.
Lavarocker L.
06/09/2014 12:00:00 SA
This crew did what they said they would and fixed a major leak in my home. Now I have them working at our church fixing the plumbing issues. Highly recommend this team. Text them and they will text you right back. I like that!
Gina N.
Gina N.
08/02/2018 12:00:00 SA
Awesome customer service. Called and got Kyle to come out within the hour! Got a text confirmation w/ a picture of the Tech was a big plus. Kyle did a quick survey and we agreed to do the work right away. Said he will be back in a hour with the new parts and he was back in less than 30! Replaced and fixed our leaking water line to the fridge in less than 30!!! Overall great response time and work!
Gail T.
Gail T.
5/25/2021
Very pleased with the service and professionalism of technician landry.
He was friendly and made me feel very comfortable.
He explained to me how I should care for my garbage disposal and was very knowledgeable.
I will definitely use them again in the future.
Gomery F.
Gomery F.
9/24/2017
These folks were very helpful. I had Jacob and someone else (did not get his name) but they were very helpful on unclogging our shower drain. The communication was excellent, they kept us informed on what they were doing. Although their price was a little high, but the shower drain was unclogged, so I ain't mad. Over all good customer service, and on-time and very helpful. I would recommend to anyone and use services again for any future plumbing needs.
Wendy C.
Wendy C.
03/07/2018 12:00:00 SA
This company was excellent and although we did not have an emergency situation they responded with same day service. Michael was our technician and we would recommend him without any reservation! He was on time, courteous and knowledgeable. Great company!!
Jay S.
Jay S.
7/16/2015
These guys are the best.  I live in a newer apartment building downtown, and when my kitchen sink clogged and began leaking into the unit below me, I needed someone to come fast.  Within the hour, EPS sent someone out who quickly cleared my drain and gave some helpful tips on what to do if it happened again.  The price was completely reasonable, even though it was an after-hours call.

At 7pm on a Thursday night, this was the ONLY 24hr service that actually answered the phone.  That made a huge difference, since most of the others I called had voicemail-only service or they just simply didn't pick up.  The lady who answered the phone at EPS was super friendly and helpful, which must be difficult since she probably deals with much less-polite people with plumbing emergencies at all hours of the day and night.

From the time I called - my line was cleared in under an hour and a half. Not sure if this is typical, but in reading the other comments it seems like these guys have a great track record of getting in and out really quickly.  I couldn't be more happy with their service, and they've officially made my fridge-list of emergency numbers!
Colin B.
Colin B.
10/04/2015 12:00:00 SA
Arrived 2 hours late for a leaky bathtub spout.  Advised that it would require replacing all of my hardware in the shower.  It would take about 1-5 hours to do.  The quote...$850!  When asked for a breakdown of the rate and cost for parts, I was told that he didn't know how much it cost because the owner buys them in bulk.  I asked for their labor price per hour and he danced around the question and told me that it is more expensive on weekends (Saturday).  It would be cheaper during the week, so I asked to reschedule.  They could take me on the next Monday (1 day away) and the price of the job would be $650.  I ended up getting a different plumber who opened up the faucet and only had to replace two washers.  Job repaired for less that $200.   SMH...I can't believe they were gonna charge me $850 and cut up my wall to replace the shower fixtures.
Ryan I.
Ryan I.
03/10/2020 12:00:00 SA
company is unreliable. had a small leakage behind my toilet. called them to have them service my problem.  first time meeting, they came 15 minutes late.  they told me they will also come 715pm but last minute change their schedule.. today they came once hour late.  before leaving the afternoon they told me they were going to come at 3pm. they show up at 4pm. this should've been an easy job.  they had two people come both times.  very poor communication and very poor workmanship. would not want to deal with them again.  wouldn't recommend them to anyone else
Abraham B.
Abraham B.
9/28/2016
So my shower drain was completely clogged. Water wasnt draining at all and looked like it was rising. Looked on yelp to see if there was any emergency plumbers were available. First company to pop up is EPS so i gave them a call. It was about 6pm when i called and the dispatcher sent a plumber named Jacob to my apt within 45 mins. Jacob was very professional and polite and was done in about 30 mins! Such a great impression left with me and i definately would recommend anyone to give them a call in the event of an emergency plumbing situation! Btw prices were super reasonable too.
German S.
German S.
1/30/2016
Recently sold my house and am preparing the home for final walk through for the new owners. As I was clearing out the contents of the cabinet underneath the kitchen sink, I discovered a pool of water that was gradually building. With three hours left before the showing I realize that time was against me to get the issue fixed.

That's when I found EPS.  Kyle was the technician who respond within one hour, diagnosed the source of the leak, and rectified the problem.  

The work he did made the higher weekend rate costs worth every penny. He finished up the replacement in timely and professional fashion which in turn allowed me to complete the sale of my home without any additional unforeseen incidents.

I'd definitely call them again for future services!
Candice Y.
Candice Y.
3/13/2023
Our bathroom ceiling had been soaked with water. It was saggy from being soaked. It was 11 at night and we were able to get help. Logan came out right away and he was kind and knowledgeable. He explained to us what he was going to do and how quick he could get it done. He was awesome and I would recommend him!!!
Alan P.
Alan P.
02/04/2019 12:00:00 SA
While on the mainland, had a rodent chew thru PEX water line in my Ko Olina town home attic on a Sunday.  Called EPS for emergency repair.  They did the repair and I had another leak on Monday, so I had them repair that as well.  Both times the repair costs were ridiculously high, but I needed the leaks stopped to stop the flooding. Turns out the rodent chewed thru both of their repairs within 24 hrs.  Frustrated I called another plumber, Sage Plumbing in Kapolei for a second opinion.  He repaired the work that EPS did incorrectly and explained that because they crimped their Shark Bite part over the items wrapper without removing the wrapper, it compromised the crimp allowing slight seepage of moisture which attracted the rodent to chew thru both repair spots, because they are dehydrating after eating rodent poison.  I spoke with a office person at EPS regarding my complaints and she told me a manager would be calling me back.  I'm still awaiting that callback, because it never happened.  Sage Plumbing rocks and their work solved all the issues.  Highly recommend you stay away from EPS and call SAGE Plumbing in Kapolei instead.  Their prices are very reasonable also!
Deven M.
Deven M.
12/27/2016
Main drain was clogged.  Toilet and Shower backing up.  The tech snaked the line and it was flowing in no time.  Only down side is their cost.  I had a main drain auger from Loyalty plumbing and it was only $160 (or $180, can't remember).  But EPS quoted me $384 ($402 after tax) to clear the clog.  With no other choice (called 8 other companies, they were all booked) I had to go with EPS.  Easily would've been a 5 star if their prices were a little more reasonable.  Quick response though!
Shawn L.
Shawn L.
3/26/2019
I called these guys after realizing I was way out of my league trying to replace a broken shower handle. A very nice girl answered and told me she will  send someone right away.  After 30min passed the lady called me back and said someone had a sewage emergency and asked if it was ok for them to respond to that emergency 1st and that they would waive the $60 assessment fee and I said sure. Luckily another guy was finishing up nearby and he came 30min later so I really only waited and extra 15min. Tracy arrived and was was awesome, very professional and gave me a quick fix option or he could come back tomorrow to do it right. I chose option 2 and he came right on time the next day and did an excellent job. I would definitely use them again.
Eileen O.
Eileen O.
09/06/2016 12:00:00 SA
Wow!  Way to go, Kyle!  I called at 3PM when my kitchen sink clogged (I will never put leftover kalua pork in my disposer again) and he was at my door at 3:40!  On the second snake we were good to go!  Thanks so much for such good service!
Katrina A.
Katrina A.
01/09/2018 12:00:00 SA
**This is an update to my last review. After they finally showed up, I was very satisfied with Duke's professionalism and work. They spent a lot of time looking into the leak and even left their supplies behind to make sure that it was all dried up. Unfortunately, the leak came back and I had to call for them to come back out. The receptionist and the team was very helpful in fitting me in last minute. Unfortunately, it turned out that the shower was not properly tiled (which is not something EPS could help with) and not the pipes. But, I appreciate Lyle coming out last minute and figure out the issue for us! Their work is excellent.

The reason for the 3 star final review is that I think the business as a whole needs to work on time management. Please try to show up within the window of time that is scheduled. Customer's also have schedules to keep and most people do not have a whole day at their disposal. If you are going to be late, I think it would be helpful to call within the window of time scheduled and ask the customer if they're either okay with waiting or rescheduling. That way neither the customer nor the plumber will be as inconvenienced. Thanks!
Sean V.
Sean V.
3/17/2018
Had to demo an old toilet and put in a new one. Michael Grace showed up right on time and did an exceptional job in a timely manner. He was very professional and told me exactly what he was going to do and exactly how much it would cost and got my approval before he started doing any of the work. He worked fast and clean and left my bathroom like he wasn't even there. He also took my old toilet to dispose of it for me. Very satisfied with the work he did. Highly recommend this company!
Michael D.
Michael D.
5/18/2019
I noticed last night that when someone flushed the toilet in our upstairs bathroom (directly above our downstairs bathroom) that you could hear water dripping on to the ceiling. I also noticed there was a difference in texture on the ceiling where I heard the water drip on to. In the past, for all our emergency plumbing needs, I would always rely on Roto Rooter. Always. I figured I would wait til the morning to give them a call and schedule and appointment. My wife is not a fan of Roto Rooter just because it's common knowledge that their services comes with a price. For me, as long as the job got done, I'm okay. But you know what they say ... happy wife, happy life. So I figured I would give someone else a try.

The only reason I reached out to Emergency Plumbing & Solar is because I saw one of their vans this morning on my way back from buying breakfast. Long story short, I gave them a call and they were able to send someone out within the hour. I got a text notification informing me of who the technician was going to be along with a photo so I knew who it was showing up at my front door. Jesse, the technician, informed me of what could be the issue and also discussed different scenarios in the event it wasn't the obvious. Thankfully for me, it was the best case scenario and they were in and out in no time.

While he was there, I showed Jesse of another problem I wanted fixed in the bathroom (not pressing, but needed to be done eventually) and he was able to email me an estimate within a minute or two. Even my wife was impressed with how quickly (and detailed) the estimate came in.

If you're reading this because you're in search of a plumber, do yourself a favor and stop reading this and just give them a call. The customer service I experienced today, from the woman who took my call, to Jesse and Glenn, as well as the follow up call after the technicians left is just amazing.

Mahalo Emergency Plumbing & Solar! I look forward to working with you folks in the near future.
Jennifer F.
Jennifer F.
3/22/2017
Luis was great! Very honest and prompt. I feel bad our issue turned into being a non issue but thanks to how honest Luis was we were able to save some expenses. We will definitely call EPS if we need them again in the future.
Trisa P.
Trisa P.
6/21/2019
I think the only good thing about EPS is that they will get someone out to your place within an hour or so. Other then that they are way over priced. I have a water leak that's coming from the main that's under my house, in order to get to it, we would need to break through the concrete in the middle of our house, which I do understand will cost a lot. But we can avoid all that and lay new piping on the outside of the house that would be exposed but at a cheaper cost. To do this with EPS, Alex who came out said it would cost us $40,000 to $50,000 like WTF, you serious, who in the right mind going believe that, I sure as hell didn't. I paid this guy $718.00  to tell me that, that's a rip off, mind you he never told us exactly where the problem is, all he did was walk around my house several times, he did no water leak test. He did unplug all the wires that goes into my water heater though and didn't say anything, we didn't realize that until a few days later, when we noticed we had no hot water, my husband went out to check the water heater and found that all the wires were pulled out. It's like he was trying to sabotage everything so that they would get the job. Sorry you will not be getting the job or our money, I will be filing a complaint with the BBB and I will also be filing a small claims against the company to get that $718.00 plus filing fees back, I paid that for what, I paid that for him to tell us nothing that's what. Never again, so people please becareful who you let into your house, they may seem nice and understand but really they are only there for the money that's it, they are ridiculously over priced, I don't mind saying.
Brandon G.
Brandon G.
9/23/2022
Jimmy came out and fixed what the home inspector told me was bad which was high water pressure and old piping and bolts to reduce pressure.  A little on the more pricer side but didn't want to get quotes, just wanted to get er done.  Jimmy basically gave me some plumbing lessons as I asked him a whole bunch of questions and he answered em throughly and helped me out on some DIY minor stuff.   Appreciate the prompt response and work. and warranty that comes with it.  The ending (hopefully) of that high pitched noise the pipes were making....priceless
Brenden H.
Brenden H.
06/10/2021 12:00:00 SA
Not the best price, but if you want stuff done right I suppose the reality is you've got to pay for it. The plumbers were on time, courteous, and most importantly fixed three different issues, replaced a corroded hose bib on the hot water heater, replaced the cleanout and cleared a clogged sink for 500 bucks. Two plumbers showed up so worked on the two main issues simultaneously, so it was fast. No complaints.
Gianni D.
Gianni D.
5/30/2018
Lyle is a life saver. Last week a pipe burst in my lawn and began flooding my front yard. I called the board of water and they told me it was my own problem and it turn it off myself and call a plumber. I was in a panic and got on yelp and EPS was the first result. I called and they could have someone here within an hour which was faster than another emergency plumbing company I called.

Lyle arrived with Kenny and got straight to work. The board of water lied to me because they're the only ones allowed to turn my water off from the street. Lyle got into contact and had someone on their way to come turn it off. Then he got to work digging up and replacing 20 feet of rusted galvanized piping under my lawn. He was there for hours working hard in the sun to get me water back by the end of the day. He did everything he could to keep the quote down and not break the bank.

After the pipe in the yard was fixed I found out the pipes in my bathroom were also junk (just bought the house 2 Years ago) and had to be replaced since no cold water pressure was making it into the plumbing. Lyle figured out what he could do to make it work again since if I'm going to sell the place it needs to work correctly.

I'm a single guy and and all these problems appeared out of nowhere and if it wasn't for Lyle I don't know what would be going on at my house right now. He's given me so much peace of mind and has been so friendly, honest, and helpful I'm so glad I went with EPS in the first place.
Francis G.
Francis G.
08/05/2018 12:00:00 SA
I called them in the morning and had someone came. He then found the leak in my bathroom and said that it will cost me $2080.00 for the job to fix it and if I don't go ahead and let him fix it I will have to pay $350.00 so I said to go ahead and fix it.this is the work that cost me $2,080.00/hr. I've spoken with people who are aware or has knowledge about plumbing and this is rip off. Nobody charges this much for this work done. You decide for yourself
Darlene K.
Darlene K.
6/24/2015
Shawn was really helpful and patient in a very messy flood situation in our condo. Good service and got the job done. Quick response time too (unlike Roto Rooter who took over 4hrs and never showed up). I'll use these guys again for sure.
Mike S.
Mike S.
12/02/2021 12:00:00 SA
First let me say that I contacted the company by phone and through the contact us form to resolve this issue prior to writing this review.

Edit: I finally did hear back and was told someone would get back to me with a resolution in a few days...and again no response even after I followed up.

--

The technician did good work but cracked my original toilet while re-installing it after replacing a wax ring.  Not a big deal, things happen.

Since it cracked under their handling I would expect them to proactively cover the actual cost of the new toilet.  I initially called 2 weeks ago to request a partial refund for the amount of the toilet I had purchased and they are investigating. I never heard back and submitted a contact us form. I also never heard back.

In addition the toilet breaking: After the job was done the technician took the toilet to dispose of.  However, I found it just *sitting* in my HOA's dumpster bay which can result in a fine to me, the homeowner. It was not taken away, and not even inside the dumpster.  Haul the material away or at the  very least get it into the dumpster, don't leave it sitting curb side.

I kindly ask for you to issue the credit for the toilet that broke under your handling, I have and can provide the receipt of 217.99 plus tax. And to be more careful when disposing of materials.

- Please contact me to resolve the issue regarding the cracked toilet. Invoice ****6090
Kawehi N.
Kawehi N.
1/16/2018
Would highly recommend this company! Lyle and Kristian were professional, quick and easy to work with. They're prices were lower than I expected and they were more than flexible with my schedule on a holiday weekend (tried calling other plumbers and some didn't answer phone or they said they couldn't help on a holiday weekend). Would definitely do business with them again!!
Austin A.
Austin A.
09/06/2018 12:00:00 SA
I had a crew working overnight at a restaurant and they broke a pipe at 9PM. They were able to get the water shut off but we needed it fixed ASAP because the restaurant would obviously need water to operate the next morning and forcing a client to close down due to our mistake would have been a nightmare. I called 5 companies that all were unavailable until I found EPS. Customer service was awesome and the woman on the phone had a plumber en route within the hour. Unfortunately we had so many people working on the problem the building owner ended up resolving the issue rather quickly and EPS allowed me to cancel, rebook, and cancel again all while maintaining the most polite and helpful service over the phone, as I tried my best to win the worlds most annoying customer award *apologetic eye roll*. I wish I got whoever was handling the phone that nights name to give her a shout-out because she was AWESOME. This is the way businesses should be ran and I will definitely be using them again in the future
Jo W.
Jo W.
04/03/2018 12:00:00 SA
I usually don't write reviews, but I am thoroughly impressed by the work that Lyle did.  He was professional, honest, tidy, and works with the latest and greatest in plumbing equipment.  It's hard to trust someone to do a great job for a descent price these days. I'm so glad I decided to go with this company, rather than the rest!  Thanks Lyle!
Cheryl Y.
Cheryl Y.
09/06/2022 12:00:00 SA
Plumber that serviced us was helpful and diligent. His knowledge about our issue may have been slim but his effort was commendable. He was friendly and personable. The office was another matter. It took over 2 weeks to get our last invoice and the GM was supposed to review the paperwork but there was no phone call or response.
Rach K.
Rach K.
10/16/2015
Pros:
dispatcher was very nice & helpful
open 24/7
arrived on time
fixed our problem (ended up being super easy, doh!)

Cons:
hourly price is $135, even if your fix takes 10 min
Michael R.
Michael R.
5/29/2016
I had an emergency at home at 9am with a leaking sprinkler valve with no way to shut it off. I was able to shut off the water to my house at the main shutoff valve, but not before that valve crumbled like a cookie. Guessing the valve was rusted over the last 20 years and turned brittle.

Looked for an emergency plumber to address my sprinkler issue and main water valve, and found EPS. Gave them a call and the lady that answered was very polite and willing to address my home issue. She was also honest in telling me their technician was tending to several other issues around the island and would be able to get to my place between 1 and 2, which I was fine with. I received a follow up call from the technician just before 1 to let me know he was still finishing up a job for a separate emergency, and that it would be another hour or so. The follow up call was much appreciated to keep me informed on his status.

I received another call from the technician that he was stuck in gridlock traffic and would be running late. It just so happened to be the day when a semi truck turned over on the freeway and the whole H1 was closed. Completely understandable that he'd be running late on the way given the traffic issues. Can't help when things like that happen.

When he arrived, he introduced himself as Jacob, and asked about the issues I was having. I appreciate the introduction, since it's far too often I have a serviceman/technician on-site but without knowing his/her name. It helps with the overall interaction. Immediately, he started to look at my shutoff valve and was already working on the problem. He gave me the quote for the job that needed to be done, and explained to me the different levels of service that the offer, along with the price points for each option. He was direct with me in explaining that he'll try to repair the valve, but depending on how things look, that more work would need to be done and that could jump me up to the next service level price point. I was fine with this, as I'd have more peace of mind that he looks at and fixes all issues he sees with the valve (no telling if there were other problems at the time).

I went with his suggestion and he said he'll need to head out to purchase the parts for the repair. Within an hour he was back to work on it. As he worked, he was very transparent on what he was doing and remained direct. We started to talk about his background and about cars as he stayed busy, and that helped the time pass quite a bit. I didn't mind at all sticking around to watch him work and keep him company.

After about an hour the job was done. He installed a new pipe leading from the curbside water meter to the main water line, and installed a new shutoff valve (handle style instead of twist knob style). After he was done, he cleaned up the area, especially since his work area was at the property line between my yard and my neighbor's yard. He made sure not to leave a mess.

His work on my sprinkler pipes took no more than 10 minutes. I asked him to cut off the existing valves and cap off the sprinkler lines since the system isn't used and is defective. He finished that piece quickly and without issue or additional charge since it was a small task.

On his way out, he let me know he wanted to check the newly installed pipe for leaks to guarantee his work. Problem was we needed the Board of Water Supply to come by to turn the water back on at my house. Jacob let me know to contact him back as soon as the water was turned back on so he could return to double check that the installation was completed. BOW came back just before 10pm to turn the water back on. After contacting Jacob about it, he said it should be safe to turn the water back on from the valve he just installed. I did so, and everything ran great. No leaks at the new pipe, and no leaks at my sprinkler pipes. Problem solved.

Jacob returned the next day to do a final check and collect payment. He was over at my place right on time (actually he beat me to my place by 2 minutes), and we finished the transaction shortly thereafter.

I also inquired about some kitchen sink work I've been wanting to do, and he had no issue with taking a look and helping to provide an estimate on the materials and work. Jacob said I should receive an estimate from them within a day and we can work out the schedule for the work to be done.

Throughout the whole experience, Jacob was honest, transparent, and ensured quality work. I appreciate his visit in my time of need, and definitely recommend EPS for other consumers and will more than likely work with this company for future improvements around my house.

-Mike R
Mark G.
Mark G.
1/16/2018
I had a leak that sprung in one of our bathrooms that was negatively affecting a downstairs unit. I was able to get them to come out the next day to take a look and diagnose the situation. Once doing so, they came back the following day for repairs.

My only frustrations was trying to nail down accurate timeframes for the repairs to be done. There was a bit of a delay to come out for the diagnosis and they came at the end of a 1.5 hour timeframe for the repairs. Made it a bit tricky in coordinating other schedules.

The bright side is the plumber and scheduler were extremely courteous and professional. Guess I can't argue too much due to the fact they were able to come out while we were in a tight bind.

edit: spelling
Kevin B.
Kevin B.
1/28/2022
Had a clog in my drain that was backing up water. I called around and found emergency plumber. I will give you the pros and cons

Pros
Reliable if you are in a bind and need a plumber ASAP, professional and answer phone right away.

Cons
They won't tell you how much it will cost to just get the drain snaked. With out paying their first $99.00 estimate fee which makes you feel like you are on the hook with them. Once there they told me the drain was clogged and needed to be snaked already knew that this is the spoiler alert $680.00 to get it snaked after hours.

After that they said $4500.00 to resurface a drain pipe at a later date and they could wave the initial snake cost. I did research found another company that would do it for $480.00 pipe resurface.

Morale of the story if in a jam they are your last resort they are reliable. But they will take full advantage of you and have no problem ripping you off all the way to the bank.

I felt like I was at a car dealership.
Stephanie H.
Stephanie H.
10/29/2021
From the time I called for an appointment, they were very professional on the phone. Got an appointment ASAP for the next day because I was able to wait til the next day. I was followed up with a text with appointment and gotten a call to say the technician was on his way. What an awesome company and very accommodating to the customer. Technician was very nice and answered my questions.
Sue H.
Sue H.
5/15/2017
Came home late from work and had water leaking from the base of the toilet. Did a quick Yelp search for 24 hour plumber and found Emergency Plumbing & Solar. They had good reviews, and I needed someone to come tonight, so I called.  The lady that answered the phone was very nice, took my information and said she'd call me with an estimated arrival time.  Less than 5 minutes later she called stating Jacob would be here in about 30 minutes.  He arrived pretty close to the 30 minute eta, which I thought was great considering rush hour traffic and how far out we live, and was able to diagnose and repair the problem in a short time. Jacob arrived and was friendly, professional, and neat. He did not leave any mess behind. Price was not bad and I was pleasantly surprised to receive a $25 discount because I found them on Yelp.  I was also pleasantly surprised to receive a follow up call from dispatch shortly after he left to make sure everything was to my satisfaction.   I would definitely recommend them.
Patricia P.
Patricia P.
01/09/2018 12:00:00 SA
Michael Grace and the crew were so courteous and professional.  They came in a re-piped our townhouse the next day after our pipes burst.  They didn't leave a big gaping whole in our wall like the last plumber had and they laid cement over the area that they dug up.

I would definitely call them and recommend the company to others
So J.
So J.
05/01/2016 12:00:00 SA
We had no drainage into the City and County sewer main.  We spoke with Lahela who was very friendly and courteous--Mahalo nui loa!.  She told us she would be sending Scott out to do the job and he did indeed--remarkably better than the previous company we had out here some time ago.

The stoppage was a mystery and no other plumber was willing to give it their all to solve it [hopefully permanently] for us, but Scott was determined and worked steady-on.  You could see that his desire to figure this mystery out was as important to him as it was to us.

Scott was very methodical and logical in troubleshooting the blockage and after several hours of non-stop work, he identified the problem and it was very much like he had assessed from the start--stopped-up pipe which required a high-pressure spray line to blow out and down to the sewer. He then carefully inspected the entire line to make sure there were no cracks or other issues of concern.

One of the toughest challenges businesses face is finding and keeping great staff that represent you with loyalty, integrity, decency, and honesty when the business owner is not around--Scott is that caliber of person and more and we hope his boss reads this review, because he has a winner of an employee!  

Some of you may be thinking this is too good to be true, but we will be contacting Emergency Plumbing & Solar when we have our bathrooms and laundry rooms remodeled and will be asking for Scott again--if we have a choice in who they send.  We give him, Lahela, and Emergency Plumbing & Solar 5 Stars with NO reservations whatsoever!

Mahalo nui loa and aloha!
Bruce
Dan H.
Dan H.
7/18/2023
Water heater had a slow leak late at night. Water would have overflowed using a bucket if I left it overnight. Contacted EP&S to get the leak repaired. Much mahalo to Shayne who arrived in the early morning after completing a prior late night plumbing repair. He quickly diagnosed the problem and went about repairing the leak. Appreciate not having to stay up all morning until help arrived.
Moe M.
Moe M.
06/09/2014 12:00:00 SA
Calvin and his team are reliable, quick, and honest. They do a good job at a fair price and are usually available even on short notice. They have helped with many repairs for me personally and for my clients homes. Thank you!
Mae K.
Mae K.
05/02/2017 12:00:00 SA
So why do PLUMBING PROBLEMS ALWAYS happen on the weekend? Well ours Did! They came at the scheduled time even though it was in the middle of the night. That means someone had 2 stop their Ohana plans & unclog our SINK! Much MAHALO bc Hubby tried 4hours what u accomplished in minutes! His Snake was too Short! Lol
Again Professional & On-time & Swift Service on a Weekend!  MAHALO nui from my Hubby John Keyes & Me
Julie L.
Julie L.
08/01/2018 12:00:00 SA
We had Chris Esmena come out for a late night leak fix and he was extremely knowledgeable, professional, and efficient! Definitely request him if you want the job done right and be treated like a valuable customer.

Prices are a bit high but they sure do respond fast so could be a tradeoff.

Dispatch, while courteous, didn't seem to be super knowledgeable...and kinda may have been slightly misleading when it came to what fees may be assessed.
Suzanne F.
Suzanne F.
4/22/2020
EPS came on Saturday 4/18, and we are very pleased so far with their service! Very efficient and quick!
Annamarie L.
Annamarie L.
07/05/2016 12:00:00 SA
Jacob was awesome. Kind and professional. It was a holiday and he came without hesitation. All parties were satisfied with the work done by this company. I highly recommend them!
Emi S.
Emi S.
6/26/2021
They kept changing the appointment time at the last minutes. I already waited for 5 hours and they told me to wait another hour. When I complained about it, the receptionist told me to cancel the appointment.
Takemi S.
Takemi S.
5/30/2023
Initially we had called a different company, but they never showed up in our time of need. We called this company late at night when no one was available and Harley came to help us despite the late hours and explain what was happening to our pipes. We really appreciate him and this company for everything they've done during this holiday weekend, and strongly recommend his services.
Scott M.
Scott M.
04/01/2020 12:00:00 SA
Big ups to Grant and Matt for the 5 hours of work. My solar water heater was out for so long, I didn't know how I got through taking a hot shower without having to turn on the unit manually. They were really cool to talk to being that they aren't from here originally. Being from Ohio and Brazil, I wouldn't know what Hawaii life would be either LOL!  Super cool guys, great service and for sure knowledgeable.
T A.
T A.
5/27/2015
Flat rate not clearly explained.... $350 for after hour service, plus tax.  Additional charge for extra drain that needs to be snaked... see below for more info:

One of our toilets started bubbling, flushed it and the water did not drain; water started to rise; plunged it only to find that water was coming out of the other toilet and water was also collecting in the bathtubs; called emergency plumbing and woman said on the phone that Kyle would arrive between 1 and 1-1/2 hours and the flat rate is $350 (a hundred dollars more since I called after hours - 9:30pm).  Sean arrived in just over an hour.  He removed one of the toilets; snaked the drain.  After clearing the drain, he instructed me to flush the other toilet to test and I also ran the water in the bathtubs.  Everything seemed to be draining, properly, but I told him that I still saw bubbling in the other toilet.  He said he would have to snake the clean out, outside of the house, close to the street - NO mention of additional charge.  We found that the cap was on tight and he was unable to remove it.  He said OK, let's put back the other toilet and then what I can do is remove the other toilet and snake the drain there - still NO mention of additional charge.  He put back the toilet and we did test flushes on both toilets and also ran the water in the tub... no bubbling.  He was relieved and said I think I got the blockage out.  Prior to leaving he said, if there's any issues, I can come back, no charge, but I have faith in my work.  After he left, turned on the washer that we stopped during all of this, and I saw bubbling in the toilet again.  Called back right away and asked for a Sean, I believe I spoke to Calvin.  He explained that there is an additional $85 dollar charge for an extra drain to be snaked.  He also explained if someone came the next day it would be $250, the normal rate.  He did drop it down to $135 and then to the $85 for someone to come the next day.  Don't mind paying for service, but it appears that the job was not fully completed; yes the tests were preliminarily ok, but I would have liked to have been given options and also been made aware of additional charges upfront. I'm writing this as I wait for another one of their plumbers to come out to my house -  11am, which means I had to take off work!  As with the other person who posted a review mentioned, hopefully the company keeps up with their reviews on yelp as I would be more than happy to update this 1-star review. One last thing, their website emergencyplumbingandsola… is currently down as I get a Server Not Found error.
Paul M.
Paul M.
1/30/2018
Showed up hours late. Fiddled a bit. Charged over $250 for 15 minutes work. Broke a part. Didn't have a supply of basic things one would expect. However, did the job. At $1000 per onsite hour with most of the timed spent trying to sell upgrades and guarantees since a basic guarantee for just doing the work was fuzzy. Overpriced, late, gee too bad I broke it attitude. NEVER again even if the only one on the island.
Zeran K.
Zeran K.
12/31/2018
Our main sewer line has been backed up. I called and Jessica who answered the phone knew the exact questions to ask and she was very friendly and professional.  They were able to schedule an appointment to come to our home the very next morning.  Jhan Gear showed up on time and was very friendly.  He did a very thorough assessment of our problems and was very articulate on our options. We ended up paying a little more than $800 for 4 hours although our plumping backup issue was NOT resolved. We will need to pay another $1700 to create a new cleanout access to resolve our plumping issues. In the meantime, we still cannot do laundry and we can only use 1 toilet & 1 shower.  Although they're a little pricey, they ranked high in customer service to us (hence the 4 stars).  We may consider using them in the future to repair our solar panels that also need repair.
CI G.
CI G.
9/22/2019
Thank you and a big shout out to Kyle who located the leak that had been  seeping into our apartment for a month. He was polite, fast, and most important very clean. He had to cut a few holes in the drywall to locate and than repair the pipe, but the work was done to minimize damage and he cleaned up after each area he had targeted to the point of making sure  bath mats were back in their place. He was very pleasant to talk and took ownership of his work. Thank you Kyle!
Christal K.
Christal K.
4/27/2020
Our friendly plumber Grant from EPS was really fast and helpful would definitely call them again
Thomas L.
Thomas L.
5/16/2018
Paid 50$ for them to figure out what was leaking. They came fast responded fast gave me the reason and charged me in less then an hour. Told me they would send me pictures and invoice of what they found the next morning..... Turns out Jacob quit so no report sent. Called them multiple times the lady I talked to told me they would get the report over to me. It was a leak in my master bedroom and I needed to get report over to insurance company. Day two 2:17 pm no report still. Got another plumber to check it out was completely opposite of what Jacob told me over the phone. Asked for refund lady finally said ok I'll send you confirmation email right now. She sent me what she charged me instead. What a waste of 50$ bucks such a horrible experience with this company. How rude will never work with them again. Was waiting for the report they kept telling me they would send wasting my time while my house leaks away.
Jayme A.
Jayme A.
10/12/2018 12:00:00 SA
Josiah and Sunny to the rescue after experiencing an emergency plumbing issue last week.  Hardworking and diligent in their work and stuck with investigating the issue throughout the whole process.  Rain did not stop them from completing the job and their energy was always positive.  Owner Calvin was pleasant and understanding through an otherwise shocking situation.  Communication was clear and easy with prompt responses.  Definitely stand behind them and will refer their services.  They felt like ohana after completing a seven day job.
Tyler M.
Tyler M.
2/20/2020
Absolutely amazing experience. Stuart was on time and resolved our issue when another company was not able too. He was very professional and honest, offered future advice and tried to ensure no excess costs were incurred.
They will be my go to company due to the personalized experience and honest work. Also, the warranty offered was great and it transfers should you sell your property.
Bonus, they called and came early to resolve our non-emergency plumbing issue.
D D.
D D.
5/20/2016
Quick- Professional- Affordable & Courteous!
Was given a time range of between 11 am to 2 pm and Warren was here and done installing our dishwasher by 11:30!
Audrey L.
Audrey L.
03/08/2021 12:00:00 SA
Excellent work! Reasonable prices.  Technicians were on time.  Getting a hold of someone was never an issue! Highly recommend this company for any work.
SeXXii MaMi G.
SeXXii MaMi G.
08/11/2023 12:00:00 SA
They here again fixing my toilets.  I love this company I've gone thru them maybe 3-4 times. I always get great service and they're always FRIENDLY. Kyle and Kala'i helped and they are fantastic.  I would recommend them best service ever and prices are reasonable.  THANK YOU SO MUCH EPS
Alex R.
Alex R.
6/26/2023
Fast and friendly service. Ryan came within the hour of first contacting them. I highly recommend them! Awesome job Ryan!
J M.
J M.
04/02/2018 12:00:00 SA
To replace a bathroom mixer, shower head and a small part to hook up the air gap cost us $2751.84!
1 stars for Kyle's great work and we paid $75/year for their prompt response.
Our bathroom mixer had a leaked when the faucet was turned on. This job does not require emergency service. We were told the mixer had to be replaced. Kyle made a bigger hole on the tiles so that he can get to the old mixer in the wall. He then cover the hole with a bigger plastic plate to conceal the hole. All that took him 2 hours plus another half an hour to hook up a brand new air gap on the kitchen sink.
Jack gave us the quote earlier and we were told that was a big job, it will take about a day. It was not true. I then asked Jack to give me a break down of his quote, he said he was unable to do so because it was a fixed price.
I hope this review will make you think twice before you make any decisions to hire them.
Roger T.
Roger T.
5/26/2020
If I could give emergency plumbing 10 stars I would. Thanks to Grant He is awesome and really caring about problems you have in your home. The issue I was having was a leaking shut off valve for my toilet. He did an awesome job. Quick and easy. Didn't have to second guess his work. Emergency plumbing & Solar have a great worker. Great customer service and knowledgeable. Educated me on some things to get fixed in the future. Again thank you Grant and Emergency Plumbing & Solar for an awesome. I will gladly recommend this company to my family and friends.
Ronald B.
Ronald B.
8/28/2022
Wife came downstairs this morning to a wet kitchen floor. There was a leak from a waterline above the kitchen. After searching yelp reviews, we called Emergency Plumbing and Solar at 0730 and was scheduled for an appointment between 10 and 12 o'clock. The technician, James, was actually able to come an hour earlier and make the necessary repairs. Super quick. Super responsive. Great value for the service. Especially on a Sunday morning emergency repair.
Mo J.
Mo J.
7/26/2018
Lyle did a great job!
He fixed my kitchen and shower head!
Really good price too! For doing many things in my home, he did a VERY GOOD job at a very good price!

Definitely recommend! Will use Lyle again!
Dien N.
Dien N.
3/16/2023
Called to have them snake our kitchen clean out. Was charged $700, lied to, didn't finish the job and was being upswell $2400 for descaling our clean outs? This company is a huge scam. Doooooo Nooooot go with them! They should go out of business. I had to call another plumber who only charged $200 and finished the job. Please I implore you, they are dishonest thieves!
Terry N.
Terry N.
4/16/2017
I called EPS on Easter Sunday not expecting to reach anyone, yet a very pleasant lady named Cynthia answered the phone and stated she would be able to have a technician visit the house within a couple of hours.  Less than 2 hours later a young man named Cody showed up ready and eager to work. Cody was in nice work attire, groomed well, very polite and professional. He looked over the situation carefully, provided an estimate, and went to work with his industrial size snake which he calls Betsy. Cody was very respectful of our home, cleaned up his work area well, and smiled and talked nicely throughout the job, not the least bothered that I watched him work out of interest. If you need a drain or main line cleared, I highly recommend Cody and EPS.
Kailikea J.
Kailikea J.
01/03/2021 12:00:00 SA
Absolutely wonderful and professional service!

I'm a little late in my review but the team at EPS deserves hearing how great their service was and is.  From Tom (I believe that is who I spoke to in their office), who was able to squeeze me into their, what was obviously a very busy schedule, the same day to the team who did the repair, Landry and Austin, service was professional, friendly, and informative.  And they were so good with my nosy pitbull who just wanted to help!

My house is at that 25/30year mark where things are starting to fall apart, so this was the second time I've called EPS in the last year and honestly I couldn't be happier. Yes, they are a little more expensive then others but with their flat rate service they still provide you with different options, are straight forward, and will go out of their way to not only help you understand the issue at hand but will work with you to prevent future issues from occurring down the line.

Having been a restaurant manager for years and have had to deal with some major plumbing issues throughout my career, I have come to believe preventative work is necessary to curb long term more expensive damage.  So I appreciate their focus on preventative service that works in conjunction with the current issue at hand.  

Honestly, they are a team I trust and will continue to use for any future plumbing work I may need.  Thank you to the whole EPS team!
Jacie S.
Jacie S.
8/26/2017
Experiencing plumbing problems can ruin your day and you feel a sense of relief once you make the call and believe that someone is going to come to your rescue. That relief starts to turn to frustration and stress again when the plumber doesn't show up as promised. Failure to display common courtesy/respect and call the customer to explain a delay or, in my case, that they can't do the job at all, is inexcusable and causes me to believe that  their customers are just $$$ to them. I can only assume a bigger job came up and my small job wasn't worth their time.

I had these guys bookmarked as I've used them in the past with good results. Kyle installed a new water heater for me and was successful in detecting a leak coming from the unit above me. I even recommended them to a friend earlier this year.  Over a week ago my pull out kitchen faucet hose sprung a leak so I ordered the free replacement part from Moen. Upon receipt of the part I psyched myself up and was going to dig in and try to fix it myself this morning. Unfortunately, shortly after starting I discovered my shut off valve didn't completely shut off the water. I called EPS at 9:15 am and the dispatcher asked if it would work for me if Jacob came out between noon and 1. Yes it would. I was told he would call before he comes. Awesome! Stress level greatly diminished!  Well, 1 pm came and went - no call. I called again a little before 2:00 pm and left a voicemail for someone to please call me to let me know what time to expect Jacob. No response.  After wasting half my day waiting, at 4:00 pm I decided to at least try to fix the faucet by myself despite the water not completely shutting off.  Well, it wasn't pretty but thankfully I was able to fix it.

It is now 6:30 pm and still no communication from EPS whatsoever. I still need my shut off valve fixed but guess I'll be calling someone else. Seems as though it's basically a crapshoot with this company and unfortunately I'm fairly risk averse. When they show up they are courteous, competent, and clean up after themselves. 5 star service for sure. I found their pricing to be very reasonable as well. When they don't show up and fail to even provide the courtesy of a phone call or a reply to your follow up phone call...well...bookmark deleted.
Kristin J.
Kristin J.
03/10/2016 12:00:00 SA
Once again, I was overwhelmed by the amazing service provided by EPS. I called and received a same-day appointment, scheduled by a friendly and courteous dispatcher. The technician arrived as scheduled and was quick to identify and repair the problem. It was quite a minor fix, so they did the service for no charge. No charge? Are you serious? I've never heard of anything of the sort! We will definitely be calling them again for any and all of our plumbing needs.
Kealoha B.
Kealoha B.
2/27/2019
Update: 2/27/19
The owner came out to address the issue and attempt to fix the system. They owner has great customer service. Hopefully he trains the rest of his employees. I will give 3 stars since the owner Calvin was excellent. Will wait to see if the system works better now.

They talked us into a propane setup that should be wonderful but has been nothing but headaches! Always doesn't work and now leaking gas from the tank! Called numerous times to complain about this setup since we got it and they always say they will follow up and get back to us but never do. Really not happy with the product and the service with this company.
Ritz G.
Ritz G.
10/15/2018
We had this Company and they sent this guy Landry to  service our leaking pipe under the house and quoted us $1800.00. Estimated $ paid on the spot but after the service, the leak did not stop but still leaking. We called the company to re service us and fix the issue but they offer to changes the pipes instead and quoted us more. We requested some refund instead but no response to our request.We are very disappointed. We called another company to fix the issue and they did the right thing the first time.
Derek W.
Derek W.
12/08/2020 12:00:00 SA
We are now going on 4 weeks which started with our existing Solar Water heater electronics not communicating with the panels.  Called EPS on November 15 but no technician available until Monday, Nov 16.  They came out and said we needed to replace the water heater which was still functioning.  I asked about just fixing the electronics but was told it was better to replace the 11 year old heater.
My mistake was to agree with them and pay them the $4,716.23 to replace the heater.  Then they had to come back out on November 17 because the pump was not available.  Then they had to come back out on November 20 to fix the leaks.  Unfortunately we still did not have the heater working properly.  
They came back out on Monday, November 23 to fix the leak but damaged our rain gutter with their ladder.  We are still waiting for the rain gutter to be repaired.  I did not want the initial serviceman back out so they sent Kyle out on November 24.. Kyle fixed all the leaks that the initial serviceman made.  However now our Solar panel is leaking.  Today December 8 we were told we need to replace the panels for another $5,000.  
To say I'm frustrated is putting it mildly.  The only reason I did not give 1 Star is because it seems Kyle knows what he is doing and maybe just coincidence that our panel started leaking after 20 years of no leaks....I will live with using the manual control and shut off the piping to the solar panels until such time when we replace the new water heater with a Tankless one.  Sorry but not calling EPS to install that.
Alyssa N.
Alyssa N.
12/29/2022
I would give this review 0 stars if I could. It's been almost a month and the company has not given me the refund they said they would. This place is a giant scam. The man who can in was extremely rude on the phone when I tried to direct him into my driveway. Then when he came in he was completely wasted or high, possibly both. He was slurring his words and offering my boyfriend to do the whole thing on the side and at the same time telling us it would cost $800 and that he would have to take our toilet off. On top of that he seemed to be scoping out our place and told my boyfriend don't burn me bro. The woman on the phone told me they would issue a refund but it's been a month and I've seen nothing. Additionally when we got the work done by an actual plumber they didn't need to take the toilet off. This place is absolutely terrible, even if your in an emergency situation I highly recommend you go somewhere else even if the quote is higher. You get what you pay for.
Anne G.
Anne G.
4/16/2022
Our apartment unit's shower & toilet clogged while being cleaned.  EPS's office quickly responded to my VM.  Their text status & email of the assigned technician was really helpful.

Once Robert arrived, he was polite, informative, and took the time to speak to the building management to see the format of the plumbing lines (which shared a line with neighboring units).  

Rob took care of the clog, but the most appreciated part of their service was the call follow up by both Christine at the office and by Robert who explained  his findings.  Felt like he went above and beyond.  Both were professional at all interactions.  

The report, photos, and findings were contained in the invoice and emailed.  Very helpful in a situation where documentation is required.  

Highly recommend working with EPS again.
Bradley S.
Bradley S.
08/10/2018 12:00:00 SA
This company is a complete and utter disaster.
avoid at all costs. Took five different guys a week to perform a relatively simple plumbing operation.
Heather S.
Heather S.
6/16/2021
Wow!!! These guys are awesome! My dad's toilet backed up. They were here in less than 1 hour. Apparently, they didn't need to do anything and it went down upon flushing. We had inged and plunged but were scared to flish. They charged us only the dispatch fee, and inhad to insist that they do. They could have gotten away with charging us more, but didn't. We will definitely call them again.
Chris C.
Chris C.
8/29/2019
Called Pro Pacific Plumbing to fix leaking toilet. Jhan from Emergency Plumbing Service (dba Pro Pacific?) responded quickly and recommended new supply line and toilet. We approved this and Jhan quickly did the replacement. We thought all was well and paid $753 for the service and replacement toilet. The following afternoon we noted water on the bathroom floor coming from the bottom of the newly installed toilet. We promptly called the company and were told the dispatcher would call back with an eta for the technician. This was at about 4:15 pm. I called several times, texted and emailed the company and as of this writing (10:08 pm) the toilet is still leaking and I have not heard back from anyone!
Without a doubt the worst customer service ever. They advertise 24 hour service but once they have your money they disappear.
Violet V.
Violet V.
11/13/2019
Best customer service and outstanding plumber Jhan. I needed a plumber for an emergency repair. Showed up at the exact promised time. Jhan was knowledgeable, courteous, did excellent work. I highly recommend Jhan.
Carrie J.
Carrie J.
3/15/2016
EPS is the BEST!  That pretty much sums it up!  Jacob was the technician I had requested and he came to fix our plumbing needs (non-emergency).  He was extremely polite and knowledgeable and also quoted me the right price!  :)  He had open communication lines, at ALL times, which is very important to me!  Thank you Jacob for a job well done and we'll be seeing you in the near future!  

We will use them in the future, no doubt about it!  I most definitely recommend EPS to anyone who has plumbing needs!!!!!
Jennifer G.
Jennifer G.
4/29/2015
5/29/15
Update:  I received a phone call from Lahela today.  She was sincerely apologetic about the miscommunication & offered me a $50 service credit if we chose to use them in the future.  
Side note: Matt, the service tech from Roto-Rooter who ended up helping us knew Calvin.  He said Calvin was a good guy & it wasn't like him to no-show, & that he does do very good work.  So I guess they just had an off day.  Despite our first experience, I think Emergency Plumbing & Solar truly wants to make their customers happy.  We'll probably give them another try in the future.

5/28/15
Disappointed :( I was really hoping to be able to add to the outstanding reviews for this company.  Unfortunately, I must've called on an off day.  We needed a plumber for an emergency back up in our house. I called at 9:30pm & was told that a plumber would be at our house within 1-2hrs. We waited til 11:30pm and no one showed up or called.  We tried calling again and no one answered. We waited til midnight and gave up, ended up calling Roto-Rooter, who showed up in less than 30 min.
Gavan A.
Gavan A.
9/23/2015
I called early at 8am today hoping that EPS wouod be able to come out to fix leaking pipes under the kitchen sink.  Luckily I got an appointment between 1-2 and received a call from Nathan at 1230 that he was on the way.  Great service and great work!  The Yelp reviews given by others are so true about EPS.  If you ever need a quick plumbing fix, give them a call ASAP!
Midi C.
Midi C.
01/05/2022 12:00:00 SA
Very professional and organized.  We called at 8:30 a.m. and explained the problem of a leak in the pipe into the disposal. We were given a time of 11 to 1; we were contacted at 10:30 that Ryan was on his way, with phone and text message, which included his photo. He arrived at 11 and was finished by 11:30. He had covers over his shoes. No more leak at the pipe juncture. He explained that we should be very careful with storing cleaning items under the sink around the disposal. We will call Emergency Plumbing and Solar from now on.
Julia S.
Julia S.
7/23/2015
They fixed my horribly slow draining tub for $141.32 w/tax. They were FAST. In and out the door within 20 minutes. Thanks guys!!
Us P.
Us P.
08/09/2019 12:00:00 SA
Late post but wanted to let the community know there are plumbers out there that will respond when needed and not gouge you with their prices. We had an issue at our house and had been trying to fix the problem ourselves. Unfortunately, it didn't work. We ended up throwing in the towel and tried calling about three different plumbers plus Emergency Plumbing and Solar (EPS).  EPS is the only who responded. They came out (on a late Sunday afternoon/early evening no less), assessed the situation and gave us a fair price. Their tech was knowledgeable AND nice. He did the work in a timely manner and he also gave us some fair quotes for future work that we need to do. Highly recommended.
Lawrence M.
Lawrence M.
01/02/2016 12:00:00 SA
On New Years Day I got a call from my tenant stating that her tub and toilet were backing up.  Tried to fix it myself, but no go so I proceeded down the list of plumbers on yelp.  NO ONE was open or willing to take a call except for these awesome people.  The dispatcher was friendly and courteous and was very accurate with the plumbers ETA which was only about 1-1.5 hours.  When the plumber arrived he first took a look and diagnosed the problem and gave me the holiday rate, which is what I expected being a holiday.  Toilet removed, snaked and clog cleared.  Toilet placed back on, tested several times and it was good to go.  After he left I began cleaning the bathroom and unfortunately it started back filling again.  Called the dispatcher and she said she would send him back asap.  Plumber came back about 3 hours later and we did the whole thing over again, but this time snaked it  45 feet to make sure nothing would clog again.  Overall any plumbing mishap is not a good experience, but the professionalism and expertise of my plumber made it bearable.  I am very happy with the service, the timeliness, and the finished outcome of their work.  Thanks to Jacob for doing a great job and thanks to the dispatcher who was on top of everything.
Hannah M.
Hannah M.
1/20/2018
Thank you Lyle and Kristian!!! You guys saved our day for sure ;) When no one else was available EPS answered the call. 3 unclogged drains and a replaced faucet stem later, we gained some valuable information and a vendor we would highly recommend to everyone! I don't wanna have problems with our drains/plumbing, but if I do, I will absolutely call EPS. It honestly felt like couple friends fixing a problem we had and talking story with us after! Keep up the great vibes and work guys!
Paisley C.
Paisley C.
12/19/2021
Honestly Robert was so kind and friendly and he worked all night long on a leak for me. He really did work hard! He stopped the leak. But it cost more than an arm and a leg. And there was still work that needed to be done to get the toilet working. When you're desperate you'll pay anything right, but when the sun rises in the morning and you have another company come out to finish the job you can really see the light. And feeling like you've been taken advantage of is not good. Robert was so nice though! He really talked me through everything and explained what was going on. 5 stars for Robert.
Nathan S.
Nathan S.
1/21/2020
I had a major issue with my water heater that was installed only a year and a half ago.  I called Emergency Plumbing because they were the ones that initially installed it.  I had the pleasure of working with both Matthew and Frank who were both gregarious and honest.  Both hard working guys who were more than willing to answer any questions that  I had.  It took patience on my part as this was in a span of 2 visits-and I hadn't had a hot shower in 4 days-but the problem was resolved and I will be working with them again.  I gave the company 4 stars only because I feel that the communication from the person taking my call could have been more on point-nothing worse than a customer  having to reach out, instead of the other way around. The so what's going on?  Customer service telling me I'll call you right back and then not calling me all day, while I wait..not good.
Mike M.
Mike M.
8/23/2021
When I say Kyle cloburn cleaned out my pipes.. best believe it was in the most professional and talented way possible.. his timing was impeccable.... with my schedule. His professionalism was uncanny. ( i took his card). and if I ever ever have any problems with any plumbing again Kyle is the man I'm gonna call. he's on time, handsome, and good with his snake.. pls call for Kyle.. much love and aloha I'm gonna go check my pipes again to see if I need him here sooner than later
Jackie D.
Jackie D.
3/30/2023
I had an issue with my garbage disposal, called Lahela to schedule someone to come out. Lahela advised she would have someone come out between 1-3pm. She then notified that they were able to come sooner as the technician had completed a job.

Harley, the technician arrived and quickly troubleshooted the situation and was able to get the garbage disposal back up and running.

Thank you again Harley!

Highly recommended!!!
John R.
John R.
11/17/2016
Called EPS at 10:14pm. They sent out Jacob to clear a sewer line blockage. He arrived 90 minutes after I called & started work after I explained the situation and he showed me the different options. After he found the problem, he let me know that EPS would send me a quote on how to repair the damage line. When you call EPS, ask for Jacob.
Ingrid S.
Ingrid S.
8/22/2018
I can't say enough about EP&S! The pipes to my water heater burst today (the evening before the hurricane!) leaving us with no water. EP&S was the only one who picked up the phone right away - after 5. They had 2 techs here within the hour who gave me several options and quotes. My tech Calvin really went out of his way to fix it as best he could for the price! The $99 emergency fee was applied to the job, and now my family have water as we huddle down for the storm. Mahalo Calvin and EP&S
Denise C.
Denise C.
1/17/2022
DO YOUR RESEARCH BEFORE USING THIS COMPANY!
I had a water leak in my home, from the second floor loft closet down to the garage .. I called EPS because I deemed this to be an emergency (or so I thought) and they were the first company that popped up. John Henry Ongos was the technician who was dispatched to my home and he wasn't very helpful in finding the problem. He took a look at my solar water heater and checked the piping in the loft closet where the leak was coming from, he determined that my entire solar water heating system needed to be changed. Said the leak was coming from my solar panel on the roof and it was water rot and corroded (he DID NOT go onto the roof, nor did he even go into the attic, said he didn't have a ladder). He proceeded to give me an $18K estimate, which didn't even explain anything. He completely shut off ALL solar power and hot water to my home and said that it couldn't run because it would continue to leak and cause further damages. He returned to my home the next morning (I was at work) and said he brought a ladder and would be going onto the roof to check the solar panel .. I received a call from him stating that my solar panel is indeed water rotted and corroded and is the absolute cause of my leak. I asked him to send me all the pictures and an itemized estimate so I may submit them all to my home owners insurance, which he said he would. Needless to say, I did not receive any pictures of my rotted and corroded solar panel or roof.
I called another solar company to have someone come out and inspect what EPS was saying and price quoting me, and EVERYTHING THAT EPS TOLD ME WAS WRONG (verified through another solar company, plumber, and home contractor). My solar panel (according to all the pictures I've seen while the inspector was on my roof) is in great condition; definitely NOT rotted or corroded as EPS had stated. The leak did NOT have anything to do with my solar water heater system, it was from a faulty new AC Unit installation coming from my attic. As for the $18K estimate I was given .. two other solar companies quoted me $6800 and $7500 for everything listed on EPS's estimate .. BE AWARE OF COMPANIES LIKE THIS. Shame on you guys (EPS) for trying to rip off people, no Aloha! I would give a NEGATIVE star rating if that was an option!
Ryan F.
Ryan F.
10/16/2018
They were super helpful and sent someone (Kristian) out ASAP.  Non-emergency repairs were made as soon as the next day. Job done satisfactorily. My only complaints are:

1. Expensive. Expect to pay a lot for this level of service. We spent about $5k on getting two showers operational and an outdoor water shutoff valve replaced, all within 2 days.
2. They didn't give us a receipt for services and it's been like pulling teeth trying to get them to send us one. They use an iPad and some kind of electronic customer relations/invoicing system so it must be super easy to fire one off to my e-mail. We need the receipt for our records, especially to claim any warranty work, come on!! No excuse there.

**UPDATE** They followed up after this review and sent receipt to me. Thank you! Review bumped to 4 stars.
Danielle P.
Danielle P.
04/01/2019 12:00:00 SA
Quick response. Friendly. But ridiculously expensive. I will never use them again. I was looking for a company to use for my rental property but I will keep looking.
Patty C.
Patty C.
7/27/2023
We are very relieved and happy we called Emergency Plumbing and Solar (EPS) to address our very major plumbing issues. After checking our sewer pipes with cameras, Shayne/EPS provided what we thought was a fair and reasonable quote that day,  and accommodated our schedule on when to start work.  

Calvin Gulia/EPS owner and his crew showed up each day on time and were professional, knowledgeable, communicative as we were briefed before, during and after each full day of work of what they did and what was planned for the next day before leaving for the evening.  On Day 1, the water was shut off and they ordered a portable potty for our use during the week.

Their work was top-notch and we highly recommend calling them for your plumbing issues.
Judy S.
Judy S.
11/01/2018 12:00:00 SA
James and Landry came out to replace the shower fixture in my sons' bathroom. It was an efficient process--James took a look at the situation, presented me with options and costs and then they got down to work. One thing I really appreciated is the price they quote is flat; it doesn't matter if the job takes longer than they think it will or if they encounter a difficulty that was unanticipated. Both gentlemen were friendly, easy to ask questions of and professional in their dealings. We really like our new fixture and appreciate their making it so easy.
Chelsey Y.
Chelsey Y.
06/06/2020 12:00:00 SA
Ask for Grant  when calling for a plumbing technician! I have used and will continue to use EPS for my plumbing needs. They always have available plumbers to come out at the drop of a hat and to work around my work schedule.  Their customer service is beyond polite and accommodating and not to mention affordable. Thanks Grant and the team ar Emergency Plumbing and Solar!
Leilani P.
Leilani P.
8/23/2023
Lenn perfectly orchestrated all of our plumbing needs. Calvin G. was professional, precise and kind in all of his work. Communication and professionalism is second to none with this company!!
Andrew G.
Andrew G.
4/28/2021
Kitchen sink was filling with water due to a clogged main line our our building. Resident manager scheduled Emergency Plumbing & Solar at 10:30pm and they were here within an hour. They sent a text confirmation with the estimated arrival time, tech name and photo which is a great touch.

Shoutout to Chad! Friendly and professional service. Diagnosed the problem and also took the time to check with neighboring apartment units about the issue. Great attention to detail (wearing shoe covers, cleaning workspace, verifying that the work completed resolved the issue). Thanks Chad!

Overall very satisfied with the service and would recommend to others.
Robert S.
Robert S.
12/14/2017
2 Stars because they are quick to respond even though they cancelled and rescheduled. Very courteous admin.

However, buyer beware. My second experience much different than my first. They sell their services very hard once there. Their service is 3-4x others (I called around and got other quotes for the exact same job). And they will charge a lot for simple diagnostics, which others plumbers include as part of the service call. So be on your guard if you use these guys or have someone around that knows plumbing before you sign the dotted line.
Rueben D.
Rueben D.
4/24/2019
Emergency Plumbing and Solar services.

If you ever need plumbing,  or repairing your shower call Emergency Plumbing and Solar services, there good and reasonable prices.
Ask for Landry Su'A.  He's good, knows what he's doing and got the job done pretty fast.
   Thank You Emergency Plumbing and Solar services God Bless.....!!!
Robert E.
Robert E.
8/16/2022
Their prices are WAY out of line.  $395 for a 5-minute inspection with no work done.  Call someone else, not these guys!
Cece F.
Cece F.
11/28/2018
In response to the owners comment, even though the home owner was happy she does not live in the house or had to be without water for a whole day, for several days. Good pricing doesn't mean good customer service. Inconvenience is more along the lines of an hour or two, not showing up 10+ hours late. To be honest, I would've given a higher rating if the business just said hey, you know the tech probably won't be out there til late this evening and given us the option to call someone else. That would've been the professional and decent thing to do. This wasn't an internet or cable issue, it was not being able to flush the toilet, take a bath, wash baby bottles, or wash your hands. We were told morning time, so we were prepared for the short period without water. But their lack of honest communication made us think the issue would be resolved sooner than later. Had they been upfront and said they weren't going to arrive until the evening, or even said they don't know when they'll get here, then we would've made arrangements to stay elsewhere. Which is what I ended up having to do anyways at 9pm with a kid and newborn in tow.
Joanne H.
Joanne H.
11/27/2016
Thank you for EPS answered my call and sent Jacob within an hour.  He did his job and cleaned out the outside area with the snake, and we are so relief!  Thank you Jacob!
Meghan C.
Meghan C.
10/13/2015
Recently a friend dropped her credit card down the toilet (talk about throwing money down the drain) and Emergency Plumbing was the first on yelp! We called and were quickly helped by the receptionist. Within an hour or two Kainoa was at our doorstep. He told us that he could break the credit card in half and send it on its merry way down the toilet in no time. Sure enough, $142 later and we were all set to go!
Sadly, the next day, the toilet wasn't flushing again. We called back and Kainoa was our man again. He said that he would just snake it again to make sure that the broken card would be way out of toilet line by now.
As fate would have it, the next day the toilet was still clogged. At this point we called RotoRooters to have our problem looked at. John was first on the scene and told us that he was a bit more pricey but he promised to get the job done. 15 minutes into doing something with the back of the toilet he pulled out the WHOLE, NOT BROKEN credit card that was still wedged in our toilet. Humph. Can you believe that.
When I called to get my refund from Emergency Plumbing, I was greeted by the owner who was glad to give me a refund and very apologetic about the poor service I received. He said he had no record of our second transaction because Kainoa hadn't written it down. (completely my fault for not getting a receipt the second time). But he denied ever coming to our home the second time.
Luckily the owner and the woman receptionist were very understanding. They honored my word and gave me back all of the money I spent on a still broken toilet. This got two stars because of how helpful the owner and receptionist were, not because of the services provided.  Needless to say, if you go there, DONT get Kainoa.
Alvin K.
Alvin K.
11/03/2017 12:00:00 SA
This is just an initial assessment of the customer service skills (or lack of) of the female dispatcher. This has nothing to do (so far) with their technician or actual work. I will update with an additional review after the technician arrives.

I called at 2:45pm today (11/3/2017) because of a leak under the floor of the bathroom toilet. I found them in Yelp and was happy that they offered 24 hr service as it was Friday and I had already called 3 other companies and they were either too busy or did not have anyone available today and could only schedule on Monday unless I paid overtime rates.

The dispatcher said the plumber (Kyle) was at a job in town but would be able to come between 5-6pm and asked if that was okay. I said yes and she said she would call me when he's on his way, about 15 minutes before he gets here.

Call me antsy but at 5:45pm I called them since I hadn't heard back and the female said that the tech is still working on a job in Kaneohe so will be late. She said she would contact him and call me back with an update in 10 min....needless to say, i got no call back so I called her at 6:45pm and was told he was finishing up so will be another 15-20 min before he's able to leave on his way.

I asked if she would call me when he leaves and she agreed (not holding my breath).  It's not the tech being late (stuff happens and jobs run over) but it's the lack of communication that sucks... never over-promise and under-deliver.

It's now 7:15pm and I'm getting hungry so will put this review on hold to get something to eat and will update later. Hoping for a better experience with the actual work, rates and service received from the technician.

..... to be continued.....

Update #1.......It's now 10 minutes till 9:00 pm and no plumber, no phone call, no update...nothing!!
I was looking forward to be able to give them an upgraded review but at this point I don't know whether it's an incompetent or uncaring dispatcher or a problem with their technician. They have multiple rave reviews so I was hoping their tech would at least show up and I could assess their actual service but it's not looking good.......

.....to be continued.......hopefully.....

Update #2.....called them back at 9:00 but no answer and went to vmail. I didn't leave any msg but what a coincidence...1 min after I hung up I got a call from Duke (plumber) who said he just finished an emergency job and will be coming by now. So much for the original tech Kyle, let's see what Duke has to offer......

Update #3.....it's 10 pm and Duke just left after cutting and capping the supply line to the toilet which he confirmed was causing the leak (as I suspected). We at least can turn the main water back on till they return tomorrow afternoon to complete the job. I paid a 50% deposit for the job and he provided an emailed receipt.

He was friendly, courteous and apologetic for the delay in getting to us. He provided a quote for the entire job which was a little more than I was hoping but in the range I expected for what they had to do. I appreciate his efforts in doing what he did at this time of night and hopefully the job tomorrow will be completed with as much expertise as he showed.

.....more to follow.......
Dean A.
Dean A.
11/17/2022
The two clowns that was sent to our property wouldn't know a gas valve from a hole in their head.
Arguing with the owner about how you know what is what??!? and telling her she can't tell what goes where. Brah, she own da place forever!
Pointing at our water shutoff's saying its gas.
Too bad I didn't get their names.
In conclusion, if you like wasting time and/or money, with one dummy leading another, this is the company for you. Otherwise steer clear.
Christine K.
Christine K.
09/02/2021 12:00:00 SA
Called Emergency Plumbing & Solar due to a leaking water tank.  Landry came out within an hour and replaced our 30 year system!  Professional service and got the job done the same day.  Ask for Landry!
Angry Pig N.
Angry Pig N.
5/13/2016
They were quick but I think we were over charged.  They removed and installed new garbage disposal which we provided and the job only took about an hour.  The installation cost $336 plus tax.  Wow, I'm in the wrong field-I should have been a plumber! I don't remember paying this kind of fee per hour even to an attorney.
J M.
J M.
06/05/2016 12:00:00 SA
Excellent service! Called them very late on a Saturday night and they came quickly and stayed until the problem was resolved. Jacob was professional and courteous. He worked for 4 hours and was able to identify the issue and fix it.  He was fair on the cost and went above and beyond to fix the problems. We would definitely use EPS again and would recommend them to anyone that has plumbing needs.
Chelsie H.
Chelsie H.
07/09/2020 12:00:00 SA
This company advertises 24 hour service however I had an emergency a couple of weeks ago and when I called it rang and rang then of course no voicemail to leave a message. I tried 2 times before moving onto a different company. At least have a voicemail box so people can get in touch. Poor customer emergency service.
Harrison R.
Harrison R.
05/07/2018 12:00:00 SA
Had an awesome experience with eps - they fixed our issue, thoroughly inspected to make sure there were no additional issues. Calvin was skilled and professional - highly recommend.
Trisha L.
Trisha L.
12/27/2022
I needed a same day turnaround for a leaking garbage disposal, MIL is in town and I don't have time to hope for a straightforward DIY. I gave them a ring at 9:30 this morning and the replacement was completed by 1. Kyle was professional and courteous, I would use them again.
Greg T.
Greg T.
12/05/2019 12:00:00 SA
Call him.  Fast, friendly, good price!   9:30 pm I had water on the bathroom floor, and was getting ready to DIY. 9:35pm water in the other bathroom - problem beyond my pay grade.  Quick google and Yelp search sends me to a well known brand, and Nelson's.  9:45 I call Nelson's. 10:45 Kaleo is here, 11:45 he's done!   Mahalo!   Call Kaleo.
Matthew L.
Matthew L.
2/28/2021
I honestly don't know how these guys are so highly rated. My shower was clogged, so I called them to come take a look. The kid who came over was friendly enough, but he gave me a quote for over $700 when he didn't even know where the clog was coming from or what the issue was. I ended up contacting a different company, and as it turned out, the clog was coming from the apt next door. They came and fixed it in like two minutes and didn't even give my neighbor a bill. I'm just blown away that EPS would try to get me to buy a $700 package when the clog was coming from next door and it was a two minute fix. Unreal.
Patrick W.
Patrick W.
08/12/2018 12:00:00 SA
I definitely recommend EPS. We called on Sunday at 10:30 am and by 2 pm Kyle from EPS was at our place. He was friendly, his work was thorough and by 3 pm he had fixed the problem.

To write a review, you must login first.

Similar Items

Brecksville Plumbing

Brecksville Plumbing

Above & Beyond Plumbing Services

Above & Beyond Plumbing Services

Lignum Fab

Lignum Fab

Wood Streets Handyman

Wood Streets Handyman



Call Us Now

Hours


Mon Open 24 hours

Tue Open 24 hours

Wed Open 24 hours

Thu Open 24 hours

Fri Open 24 hours

Sat Open 24 hours

Sun Open 24 hours

Location

Wood Streets Handyman location

Manager

Admin
phoneCALL US NOW!