Dorvin D Leis Co

Wow, just wow... Talk about NO service and a complete cash snatch and grab
I had 3 split units installed by Dorvin.  My living room unit drain pan has a stress fracture from improper install and is leaking.
First, I call the number listed for Oahu and tell them my situation.  I'm asked What island you on, I say Oahu and then click off to a new line... terrific start! Then another service rep.
I tell them my situation again and am told, we don't do residential anymore.  Call another company.  I paid you guys A LOT of $$$ and when there is an issue, you just tell me call a different company?  
I asked, these units all have warranty.  Can you look into it for a part at least.  The response you have to call yourself, we don't do that So the service I paid my hard earned money for was essentially: Shoddy work, RUDE service reps, NO warranty help and NO aloha whatsoever.

They don't do residential, NO wonder... probably too many complaints!  So STAY AWAY isn't as pertinent.

But at the end of the day, it doesn't matter how many certificates and accreditations a company has, a Hawaii company that just doesn't care about a small job or it's customers is a 1 star company as best.

Alright, so the HVAC/air conditioner in my unit had to be replaced according to this company. This company takes our old unit to get rid of for free and replaces it with their own makeshift unit. The unit they installed worked for two years and then stopped working. Turns out they IMPROPERLY installed this with a mix of stainless steel, copper, and brass pipes, which caused a LOT of corrosion and we now have to get the entire thing replaced AGAIN.

Tried everything to contact this company to help us fix this, but suddenly find out they don't do HVAC services or any air conditioning things anymore. Now they only do things like plumbing, don't call us for things like AC or HVAC. These people are literally listed as people you're supposed to call at the newer apartment buildings. Strangely, they're still listed as people to call to get your AC fixed by our building. Hmm.

What a joke. No apologies, no trying to help us fix it or a referral to someone actually qualified to fix it, no refund for a job they completely botched.

Don't use this company ever, they don't know what they're doing. They'll pretend they do, take all your money, then once you realize you've been had and they're unable to fix the problem that they themselves created they'll say they don't offer that service anymore.

I normally don't leave bad reviews, but this is terrible customer service and these people took our money and HVAC unit and then ghosted us. We're getting quotes for a new HVAC, and the average quote is $14,000. Yes, FOURTEEN THOUSAND DOLLARS.