You have to wonder how a plumbing company can tally up so many 5-star ratings. Five or ten 5-star ratings, good friends and family might have written them. But over 80? I got tired after reading about 20 or so, totally convinced these folks were worth a try, even though I'd never heard of them before. I never found less than 5-star (might be, I didn't go through them all). Each a continuing theme...honest, diligent, do what they promised when they promised, reasonable prices. Not what you expect these days. Definitely a cut above the better known companies that too often make you wish you never called them.
We had water seeping from under a toilet base, presumably simple enough, a leaking seal, though it wasn't an easily accessible toilet, nor base. Of course it was found on a Friday night. I called and spoke to Cole very early Saturday morning, Wednesday was the earliest they could respond. I had a couple other plumbers I could have turned to for possible quicker repair, but something nudged me to wait since we have two other bathrooms as backups.
As promised, the DIRP team arrived on time and went directly to work, did a very thorough check of the entire situation and quickly repaired the problem...a leaking seal. They also quickly repaired a leaky outdoor faucet. The team was professional, efficient, respectful of our flooring, took very thorough effort to comply with the current Covid-19 crisis requirements, and left the work area very clean. They were impressive.
So how much do I owe you? You'll get the bill by e-mail. I did just a few minutes later. The price more than fair. Then Cole called to ensure everything was done to my satisfaction. Clicking on the e-mail's Pay Invoice link took me to online pay options, one being Apple Pay. Clicked that, clicked a button twice on my iPhone, did a facial scan, and voila, the bill was paid...seconds to complete. Exactly how to do business in the 21st century.
I didn't get a lot of sleep the night before, imagining all the potential add-ons and up-charges that could be found, or maybe something worse than a leaky seal. But none of that happened. It could not have gone more smoothly.
We have been putting off renovating two upstairs bathrooms, but I felt such satisfaction with this company I've already started discussions to explore doing so in the near future.
In summary, this was a reassuring experience during a stressful time for everyone. The DIRP team are my candidates for Home Repair Professionals of the Year. It was a great pleasure to work with them and I am grateful for the super support.