All Aloha Plumbing Oahu

Do Not Use This Company.  Predatory practices.  I learned shortly after we used them (when I called a new plumbing company) that they overcharged us significantly and also their recommendation for solving our issue was poor advice.  This new company did the same service that Hawaii Drain provided but charged us less than 1/3 of what Hawaii Drain charged.

Excellent service, the job that I needed done for my bathroom was definitely bigger than I initially thought, they came in and got to working, they were extremely professional, and kind. They did a great job, definitely worth the price, I don't regret choosing them to do the job, would definitely choose them again.

The sump pump in our basement quit working. Kawika from Hawaii Drain Pros showed up when they said he would and assessed the situation, gave us details and a recommended course of action, and there was no rush or pressure to get the job done with them right away. We got a quote from another company then called them to discuss our options. Kawika showed up promptly to take another look at the job and plan out his work, then returned the next morning and finished the job in less time than anticipated. We got a follow-up call and email to make sure we were satisfied with their work, and we most definitely are! We highly recommend them, and will not hesitate to use them again for our plumbing needs. Mahalo for your quality service and care!

This is the most amazing and dependable plumbing company that I have ever seen!  On June 29, 2022, at 9:40 a.m., I received an estimate from Frank to install a replacement PVC line for my 50-60 year old cast iron storm drain piping and accepted his proposal.  After accepting his proposal, Frank expeditiously called 811 to notify them that he would be excavating my yard, and by 11:15 am, all of the utility companies who needed to visit my property came to give their approval and Frank immediately began working on my replacement piping.

Frank did such an outstanding and neat job in laying out the new PVC piping, capping the ends of all of the cast iron pipes, connecting the new PVC piping to some of the existing PVC piping, cutting and patching my concrete sidewalk, installing a runoff section, and backfilling my yard.

I would definitely recommend Hawaii Drain Pros and will be calling them for all of my future plumbing needs.

Mahalo Frank, Kenui, and Ashley!

Excellent and professional service from making an appointment to finishing the job. I had a major drain issue and Jaron showed me the problem looking at the camera in the drain. Took some time and more than a regular rooter cleaning to fix the problem but it was well worth the price. I am so happy today that I no longer have a drain problem.

I needed a estimate on the cost of a plumbing problem and seeing good reviews on yelp I decided to call Hawaii Drain Pros but guess what they wanted about $35.00 up front for them to give us an estimate .They came out at about the time they said they coming out, a + for them but they  did not give me the estimate of the job I wanted done but instead told me that I had to have the  line snaked with a camera ($1200.00) & $600 from that would be used towards lthe repair of what I wanted done. Still no estimate on the cost to do some trenching and digging . The problem I had was that the sewer pipe were laying on the ground  and I needed to have the dirt dug out from under the pipe or hang the sewer pipes up + to trench an opening to get underneath ( through the years dirt has accumulated near the opening) but got none of that . Why couldn't they have just told me it will cost you $$$ for trenching  $$$ for hanging up the pipes but you might have problems with these other things later on and we suggest this, and let me decide.

$250 to change a wax ring? Pricing the same as Roto-Rooter. Definitely never calling them again. Alaka'I Mechanical only charges $85.

I called to have my water heater fixed but upon looking at the heater by Mana, the plumber, he indicated that the water heater was too old and we had it replaced. He also changed out our water valve as it too was old rusted and unable to open and close properly. We are very happy with the decisions that were made and am thankful for the honest opinion of the plumber.
Thank you, Mana for your professional service.

We discovered a leak coming from the shut off valve outside of our unit a few weeks ago. Tried calling numerous places to get quotes but when they saw that they'd have to cut into our cement to fix the problem, no response. We finally decided to call Hawaii Drain Pros. Spoke to Ashley and she was super friendly, helpful, and was able to get someone out to us immediately. Jaron came and told us exactly what needed to be fixed, how long it would take, and gave us a quote on the spot. I was concerned that because of the holiday season, he wouldn't be able to get to us until after New Years. To my surprise, he was able to fit us in the next day! They came, fixed our valve quickly, cleaned up, and was done faster than I expected. His work was neat and he even fixed the cement that he had to cut into to reach the valve. We are so happy and relieved. THANK YOU Hawaii Drain Pros!

Absolutely awesome- a team of two experts visited my pad and serviced my water heater and added a timer to help save electricity.  The installation looks like it was installed by the builder-excellent service and very happy with the speed of the visit and professional of the plumbing experts!  Mahalo Team. Sco

Hawaii Drain Pros provided a great prompt service. Jordan Rosette conducted himself professionally and courteously, he did a great job ensuring that the second floor clog was clear of any and all obstructions. Would highly recommend using Jordan and Hawaii Drain Pros for your plumbing needs.

Buyer Beware! I paid $570 to change a $20 main toilet valve, they quoted me $1,200 to change a $150 faucet and $7,000 to change a small 36 vanity which I paid $400. When I called the manager to discuss, he promissed to look at my situation but never called me back.

I loved meeting Jaron and his co-worker.  They responded the same day I called and diagnosed the problem.  Then they came back the next day to complete the repair job.  The job was done well and they were both so professional and very courteous.  The only thing that bothered me was the price to just install a new faucet to stop the leaking problem.  I feel that the cost to do this repair job was overpriced, expensive and unreasonable.  I would never refer this company to anyone due to the charges. My desperation to get the job done immediately led me to have them come back but I will not call this company again.  This company charges way too much.  My repair job was not complicated but I paid a heavy unfair price to get it done.  Again, the crew was GREAT but it was too much money for a simple repair job!  I felt I was ripped off.  Next time, I will wait longer to get someone that has honest decent rates rather than get immediate service that charges way too much.  The rating above reflects the cost this company charges for a simple repair.  Otherwise, Jaron and his co-worker were WONDERFUL!

Jaron and Ryan possess excellent customer skills. They were expeditiously professional. Immediately assessed issue and repaired. Will definitely recommend them to family and friends.

Mahalo Jarren and Ryan for your prompt and professional service.  Pictures were taken as to pipes under my home, which were susceptible to breakage from a higher than normal water pressure.  My original call was for a loud whistling from a toilet, which upon investigation was more than the toilet.

I contacted them to replace the cartridges in my shower valve. They were very responsive and scheduled a technician the next day. The technician reviewed all of my angle stops, fixtures, and checked my water pressure. He gave me options. I like options. I went with just repairing the shower valve. The technician, Clayton, was knowledgeable and professional. The work was done to my satisfaction.

Professional service from ordering service to work
Also assisted my neighbor and checked in his drain also
Glad to have them come on a late night service
Will put them on my list and refer to my customers

I had a plumbing leak that needed immediate attention. Water was leaking from my second floor shower down to the first floor. I contacted HDP and they got back to me in just a few minutes...on a Sunday, which was impressive.
They scheduled someone to come out that day. The plumber that showed up was named Frank. He was incredibly helpful. He diagnosed the problem in just a few minutes, and quickly figured out how to fix it. He also addressed other lingering problems that could leaks in the future. Overall he's one of the most professional and helpful people that I've worked with here in Hawaii.
The service wasn't cheap, but it was completely worth it given that they fixed the issue on a Sunday, and had everything wrapped up on the same day that I contacted them.

They responded very quickly, made an appointment, actually showed up a little early, which was nice.  Everyone was professional, friendly and knowledgeable. They looked at the problem, diagnosed it correctly, said it would take 2 hours, got to work and fixed it perfectly in 40 minutes.  Still charged me for 2 hours ?  Wasn't really sure why. I am in the wrong line of work...

I wish I could give them more.  Superb customer service.  As I was calling around to price drain work that needed to be done on my moms rental property I of course was looking for the most bang for her buck being mom is on a fixed income.  My experience from my first phone conversation was nothing but pleasant.  Ashley is such a great asset to Hawaii Drain Pros, she immediately builds this trust with her customers.  Ashley also had me speak with Devin who gave me professional advice on other things that could be done with repairing moms drain.  His input was greatly appreciated.  The day of estimate our tech was Jaron.  He as well was very pleasant and informative.  He didn't pressure mom into anything but just the facts and showed he truly cared.
Thank you Hawaii Drain Pros.  You all are very informative, you have great communication and the level of professionalism is top notch.  Mahalo for taking great care of my mom and answering all our questions. Reasonable price & excellent service.

Spoke to Rochelle, one of the team members who subsequently explained the breakdown of the pricing

I've had such a great experience from the initial call to request for an emergency plumbing repair at one of the houses I manage to working with their plumber Clayton. Everyone I've spoken with was very professional and attentive and Clayton responded within a two hour time period from the time I had called.

Plumbing repair was completed and thoroughly explained to me prior to the work being conducted and all costs were discussed. There were no hidden fees.

The office staff and Clayton both followed up with me on the service I received and work completed. Clayton provided recommendation for future upkeep and preventive maintenance in order for the owner to prevent unexpected high plumbing costs in the event the plumbing line breaks.

Overall, I was extremely satisfied with the service and would recommend Hawaii Drain Pros.

My guest bathroom tub was draining very slow so I gave them a call. It all started out very well. Very friendly woman helped to make my appointment the same day. I was told that they charge a $28.50 fee for coming out and if I decided not to use their services that's all I'll pay. So the technician arrived and looked at the drain ran the water and gave me the first estimate. Key first estimate. It was $483.00 !!!!! To snake a drain. I told him are you kidding? No!!!! So then we had two more estimates until he got down to $157.00. How the hell do you start at $483 and then settle on $157 ? I'm offended that he thought I was that stupid. I'm not sure if it's the company telling them to up charge or if he thought of that all by himself. I always want to support local businesses but this is one I will not recommend. Also, I had called to speak to a manager about what had happened since customer service was so important to them via my email receipt. Haven't heard a thing from them. Horrible customer service!

This company tricked me in to signing a contract making me think I was signing for the bill and when completed the toilet was flushing but very slowly not like how it regularly does so I had to have a second plumber come the same day and they found the cause of clog... and Hawaii drain pros tried to tell me I needed to get a new toilet because it was old... and so since they didn't fix them real problem just cleared up a little... I asked for a refund... and then they tried to tell me I signed a contract that I was tricked in to signing because they made it look like it was for the credit card I used.... if I could rate zero stars I would .

Ty is Fantastic!!!! He came to hook up a gas stove supply line and stayed and helped us out with 2 other projects in our house. He is so fabulous. We will definitely call for his help again. Great setvice.Great oersonaliy.

On October 4 we called several plumbing company. One company didn't even show up. But with Hawaii Drain Pros having rave review we decide to go with them. Talk with Savanna on Friday the earliest they could come out with be Monday to fix or replace our gas water heater.
If they could come out early they would call. Well Monday came and our appointment was to be between 11-1pm. Got a call at 12pm that he is wrapping up the job and would out about 2pm. Received another called that he is still wrapping up the job and will be here about 4pm.
He finally showed up at 5ish. He went over the quotes with my husband and said it needs to be change out. He left to get a replacement. The quote was to high for me but my husband was okay with that. 3 hours later he says we can't get hot water tonight because we need a new vent with a new whole in out wall and he does not do that type and we need to call someone else. What no hot water why wasn't this told to us from the beginning. You seen the heater was shorter then the other but didn't mention the vent would not fit. We could have work on getting someone out to do this job. As the person who did  our job don't do that work. I call the office and spoke with Ashley really upset. I okay with paying the point was this was a should have been mention to us from the beginning been a professional. They call the field supervisor which talk to us. Tried to explain the situation to us. The point is he should have knew from the beginning. professional person that said he couldn't do it end up doing the work and my husband said he did a really good job. The really bad part that would cost us an extra $350 dollars for them to do something he said he can't but was able to do. When I was getting other quotes from other vendors one of them said be careful of extra separate charges. This is what happen to me. I am not one to write a bad review but don't want to have this experience happen to other people. Hawaii Drain Pros you need to be upfront with your work. I should have gotten more people come over for quotes and suffer with the cold showers. Now I am not sure I really trust Yelp for good reviews at this time.

They're Pretty efficient, customer service is great, always return your calls. if you live in an apartment, best thing to do is organize a water shutdown first to avoid delays. Also, get an imprint of where the walls connect. It's a tricky thing to fix pipes in an apartment building. It's easier if you have a house cuz you can shut off the water whenever you want. But you have to work around the plumbers availability as well, which was what Happened with us. Expensive, but the guy worked pretty hard. He had to cut through the back wall that was connected to the trash chute of the building. It took About 5hrs to patch up a leaky shower faucet, to install new fixtures replacing the old rusty ones Such as the tub spout and faucet and copper wire pipes.

Jordan was Great. He was very Professional, kind and knowledgeable. Would Definitely recommend this company.

A technician came out to my house his name is Jordan I really appreciate it a plumber that was honest and didn't try and stick it to me it was awesome quick efficient very polite and he was awesome

Great customer service and courtesy from setting up an appointment with office staff (Savannah) to the finalization of the job. I needed to have a garden hose spicket installed approximately 40 feet from an existing faucet.  Plumber Arron did a professional and meticulous job extending this spicket.  I highly recommend Hawaii Drain Pros for you plumbing needs.  Don Rock

I had a clogged toilet and needed my pipes to be snaked so googled and came up with Hawaii Drain Pros. They came and did an estimate and gave  me a cost.  I have to be Honest as I was flabbergasted by the quote that I was given, but being that drains were clog, I had to have it snaked. I had two bathrooms just recently remodeled. But with new bathrooms I also needed to know why the clogging so I ask to have it scoped. Even a higher cost with scoping! But while scoping they discovered a piece of demo tile stuck in the pipe. Now the estimate went 4 times the amount as it was explained to me what was needed to be done. Fred was the serviceman, I did not get the his last name, but he was an elder gentleman with obviously had a lot of years of experience. He took the time to explained to me step by step (Maybe because I still had a hard time swallowing the numbers) the procedures and that they would have to come back in the AM to start the job as it would be  long process. Well over night my head was still spinning over the numbers but I know something had to be done.
Morning came and they showed up at 10:30 am, because he was stuck at an emergency job till 1:00 that night and apologies starting off late.
Well they were here from 10:30 am to almost 5:00 pm, but as he started the process he would call me and showed me what he was doing as well as showing my thru what the camera was seeing. They finally broke the pc of tile and made sure it was Totally cleared from my pipes, I don't think I would be much off to say they went in and our exchanging the snake, the descaler back and fourth maybe 8 times?  At the end of the Job I was completely satisfied. Frank was really professional about doing his job and even took it kind of personal that he would help insure that my pipes would be cleared of that tile. He even thank me for be patient and also that I came to watch the procedures so that I would understand the work involved.
Sorry for the Long review but its people like Frank that represent your company that makes all the difference in the world where service in provided and we know its not cheap. It really help to keep a customer like me satisfied when paying that types of amount of monies for drain services.
Thank You Frank and Thank you Drain Pro for have people like Fred !
Colin

Saturday Jan 15, 2022.  At 11PM I Spoke with Heather, told me her tech will come between 1-3am, at 2am she calls and say her tech was having issues and won't make it till 7am. They say 24/7 service, scam!!!, just like roto rooter the first thing they ask for is payment info. Not what's the issue or some kind of issue description, card info is their priority. They ask if you're inquiring emergency service which cost emergency prices. They make it sound like for sure they will arrive between the appointed time slot but calls back after hours only to say tech having issues and won't make it till after 7am.
Sounds familiar? These people have no integrity, absolutely zero care in their profession. False advertisement at a new level. They want to claim 24/7 services to lure  people in but in actuality only respond on set work hours.
If anyone out there experiencing the same lies, or if anyone know of a honest plumbing business please share so we are not misled by false businesses.
Together we don't have to be fooled and lied to when we need to call a plumber.
I will never recommend Rotorooter or drain pros to anyone with a plumbing problem. If businesses can't respond help or assist 24/7, they shouldn't write or say 24/7. Be honest so people to stay up waiting hours only to receive a scam call. If I was able to leave a no star I most definitely would, unfortunately the app inquires.

Excellent job. It is a little pricey but service is very good and worth the money.

When they scheduled you, they will check the problem and quote you right there. If you agreed to their quote, they will do the job right away. Our water and sewer pipe burst that ruin my kitchen. We needed someone who can take care the problem right away. They send Jaron as soon as possible and right then and there, they started the work. It took about 4 days for 2 guys because they need to dig but they take care what needed to take care. And because they are experienced, they know what they are doing. Then, we called Jaron again because we need help on the kitchen sink. Other plumber couldn't figure out how to fix the problem on our kitchen but Jaron finds the way to make it work. Same thing happened to our bathroom faucet. All brand new but somehow still leaking. I called the plumber who did it but couldn't figure out. So I called Jaron again and he found the problem and fixed right there. Now, no more leaks. Thank you for the excellent service.

I like to thank Drain Pro for installing hot water heater & replacement of water shut off valve. Office dispatch lady think her name was Steph friendly voice. On point when returning calls. Also Ryan who did installation for a young man very skilled easy to talk to. In today's world you never know how knowledgeable a worker can be I'll give Ryan five stars

Ryan & Rose we're lovely!! Literally out out my request @ 630 am when offices were closed - they returned my call before hours listed, got someone to my home by 9am & repaired by 10. They explained the options throughly, no pressure or bs on either .. truly appreciated in these days & times. Thank you so, so much! We will def be back if we need services.

On 1Aug had some rusting pipes and a water leak in my apartment. This been an ongoing problem created by the plumbing company that did the work when the project was being built. All Aloha was able to recognize and fix the proble. This is the second time I've used them and the always solve the problem.Hats off the Mike, Jai and the rest of the team at All Aloha.

I have asked several times to get my invoice fixed but to no response it shows that I paid 4000.00 for 2 tolets to be installed. I informed Hawaiian drain pros that I need to give the invoice to my landlord with a break down of the cost of the each tolets and parts and labor

Great service and communication. I used 535 Plumbing and they had to return three times and the drain still leaked. Hawaii Drain Pros identified the problem in less than 5 minutes.

Hawaii Drain Pros came out quicker than expected. From the time I called through the end of the service the total time was one and a half hours. Jaron was extremely professional. I wouldn't hesitate to use them again.

Great service on time reliable. Ryan was very knowledgeable I will always refer Hawaii Drain Pro to everyone.

We've called these guys couple times and they have always been prompt in getting someone quick to come down when we have emergencies! They have excellent workers and excellent customer service! Way better than other plumbers we have dealt with.

Water was leaking from the tank in my restaurant so I called them up to have a look at it. They came on the next day and found out the tank was needed to be replaced. They placed an order for me and came back on the next day to install it.
They gave me some advise on how to maintain the tank with the newly installed tank and I signed up for a maintenance contract for 5 years. They were so prompt in carrying out their work and so kind and supportive, trying to explain a possible cause for the water leakage.
I will definitely recommend this company to anyone who wants prompt assistance.

I have warehouse rentals in Halawa valley and we had a main valve just off the street that had to be replaced, that included the Board of Water Supply shutting down the water on the street.
Shelton is the man at getting things done in a truly professional manner...we are now back on line and my thanks to Shelton.

Love the phone operator Ashley! Super friendly and helpful! Helped me schedule an appt to have a tech come same day and was quick to get it all done. Explained the company's services and prices. Never felt like any information was being withheld.
Great value! Would recommend and use again!

So my first impression of Hawaii Drain Pros is that they embody the Aloha spirit and are very courteous. While I wasn't a fan of having to reschedule my appointment once and then having the technicians be a no-show for my rescheduled appointment, the owner took necessary steps to correct this and have a technician come by not long after my appointment window passed.

As for the work that was completed, I am 100% satisfied. The technicians were nice young men who were professional and courteous. And I FINALLY have full water pressure in my shower (half the water was going to the shower head and half to the faucet) and my toilet is finally working properly. The technicians explained that the Clorox tabs in the toilet reservoir was eating away at some of the parts and advised to not use them. Although broken toilets will increase their business, I appreciate that they are looking out for their customers and giving them advice to prevent issues from occurring.

I would recommend Hawai'i Drain Pros and would call them again if there was a need.

As a former Hawaii independent school President and a former California business owner, I know quality service and great customer relations when I see it!  Hawaii Drain Pros certainly delivers on both counts!   My toilet input valve broke, as well as the internal float mechanism. As a result, the water flowed continuously from the broken valve into the tank and then out the tank drain. As long as the drain didn't clog, I had no flood. But the valve and internal mechanism needed to be replaced immediately. I used Yelp to get five plumbing bids. Hawaii Drain Pros (Stephanie) called back immediately and promised to have a plumber-technician here within two hours (between 12 - 2 PM).  No other plumbing service responded until Hawaii Drain Pros were already on their way! Ryan arrived promptly at 1: 30 PM, assessed the situation, and gave me a bid to replace the valve (requiring water cut off in the building) and internal toilet mechanism. After the initial bid was a bit high, Ryan and their management team lowered the price and gave me a great final bid to make the necessary repairs. Ryan was quick and efficient. He replaced the valve in 20 minutes (necessitating only minimum water interruption in the building), and refurbished all internal parts of the toilet in 55 minutes - a total of 75 minutes. By 3:00 PM, Ryan was out the door and my toilet worked perfectly - no leaks, new quarter-turn valve, and brand new toilet mechanism! I was super-pleased with the work!  Despite having no prior relationship with the company, I was pleased and amazed how quickly, efficiently and competently Hawaii Drain Pros responded to my emergency, scheduled their plumber, fixed the broken items, and left me a happy customer. They are deserving of my five star rating ...... and my future business!

I was willing to pay the fee for emergency services and was told a plumber would contact me shortly. That was around 10:15a. No call for an hour. Called the main line and was told the plumber was helping a customer and will be coming around 12a. Waited until 1a. Called main line and no answer. Probably saw my caller ID and ignoring my call. Went with another plumbing service.

They charge you to come out and do an estimate (which is fine but another company did not charge anything to do the same estimate). The plumber that did the estimate was nice, friendly, seemed knowledgeable, and was professional. Their price, however, was extremely high. Had Do It Rite Plumbing do the job at half the cost of the Hawaii Drain Pros estimate.

Both technicians were very friendly and professional. From the time they arrived at the house, they were very impressive. Just want to thank All Aloha Plumbing for their work. Mahalo

I would definitely recommend Hawaii Drain Pros.  They are very courteous and professional and Ashley is so easy to work with. I have dealt with several other plumbing companies on the island and they were sent out incompetent technicians that butchered my jobs and overcharged me.  The job Jaron and his partner did for me was not completed which was just a small oversight but they honored what was agreed upon and sent the technician back right away to finish the job at No extra charge..... Jaron is also very courteous and and competent and pleasant to work with.  It is rare to find a company that will do this as I found with the other plumbing companies that once they have your money, you are one and done....
Hawaii Drain Pros, thumbs up!

One thing for sure, they have great customer service. I can honestly say that great customer service is worth paying extra, definitely. In this case I had to pass. Similar to the reason why I don't own a Bentley GT. I cannot speak for the actual work but if it is any reflection of the customer service than I'd say that is great as well.

I had both of my toilets rebuilt due to leaking-- Aaron was fantastic!!! Very knowledgable and professional.

Will use this plumbing company again!! Excellent service!

These guys are really good. Ashley was very professional and nice and kept me informed of the status of the tech, when he would be coming (since it was a last minute request). When they did come, they informed me of the work, what they were going to do, and price. Jaron and Ryan were really nice, did a great job and ensured that I can always count on them to provide us with any service. Great job guys!

The Hawaii Drain Pros office answers calls with how can I make your day amazing? And I think that perfectly encompasses what they strive to do. Overall, it was worth it to have someone experienced come fix the problem.

I had a clogged sewer pipe, that backed up gray water into the garage the night before. I unsuccessfully tried to plunge it, use Draino (which I regret), and snake it with a 20ft snake. Now the ordeal is over, I'm glad I called Hawaii Drain Pros because I had none of the equipment necessary and I could not have fixed this on my own.

I called Hawaii Drain Pros around 11am and they sent Frank, a senior licensed plumber, who arrived by 2pm. He was very experienced and kind, did a quick diagnosis and gave me three options without being pushy, offering his honest opinion.

It's very hard to get plumbing companies to offer any kind of estimate off-site and I'm sure pricing can vary greatly. The cost for the estimate is $28, which can be applied to the service if you choose to go with them. For me, it was under $500 to snake it, under $800 to snake and hydro-jet or camera it, under $1000 to snake and hydro-jet and camera it. I chose the mid option.

Frank snaked the line multiple times and had to work through all the backed up Draino :'( and then hydro-jet it to clear out the congested pipe. He offered some general maintenance/preventative tips and even cleaned my sink and washed out the junk that had backed up into it.

Check their website, they have some coupons to save a little off their services. Their office said their pricing is competitive but I don't have anything else to compare it to.

Five stars, but I wish I could give them more!! There were some issues with my condo in Honolulu that I visit only a few times a year, so I had no idea what to do. Someone in my building recommended Hawaii Drain Pros to me. The woman who answered my call was very nice and knowledgeable, I believe her name was Ashley. She was able to have someone come out to my condo the same day! The gentleman who came over, Deven, was fantastic. He was quick, nice, and even explained to me and my husband what went wrong, how he fixed it, and how we can prevent this from happening in the future.

I highly recommend this company!! They're quick, friendly, and knowledgeable. Best of all, they give you a fair price. The neighbor who had recommended this company to me had told me that most other companies on the island will try to upcharge as much as they can, but I felt comfortable that Hawaii Drain Pros gave me an honest price.

Will definitely be calling on them for future clogged drain problems!

Great service, and very efficient! Quicker than we thought it would be. Saved us a whole lot of frustration and time! Now we have peace of mind, which made it all worth it! Would definitely recommend to all our friends and family!

Customer service and plumber were very courteous and responsive. My issue is with the pricing. They quoted me $850 to replace my hot and cold water valve under my kitchen sink. I thought the work was a little more complicated because I thought it was soldered on. I told the tech no and he asked if he could call his manager to try to work something out for me and the price came down to $450. I thought this was still steep but agreed.

After 20 mins the tech was done because all it involved was unscrewing the two valves and screwing on two new ones. However the T-valve that goes to the dishwasher now started leaking and needed replacing. He told me that's not part of the quote he gave me earlier and also didn't have the part. I ended up getting the part and finishing it on my own.

I get an email asking me to rate them and if I'm unhappy to not leave a review and take it up with them. I did, the manager was very polite and explained they charged by the job and not by the hour, that they were licensed professionals and their work was guaranteed. I still didn't buy it though and told him that the work done was way too simple to charge so much. He told me he'd try to request another refund of some sort and to give him a few days. It's been almost two weeks and I've heard nothing.

I chalk it up as a learning experience but I want others to know that they should try to look into their issue more, see if they can do it themselves and if you're still not comfortable then try to get a quote from another company to compare.

All Aloha Plumbing responded to our emergency very quickly. Steph was very friendly and easy to talk to. Ty was very professional and easy to work with. Glad we could support a locallu opened business!!! Mahalo!

I only called this company because I was looking for a leak detection company and this was at the top of the list. So, I called and told them exactly what I needed. However, what the office stated and the technician stated were two different things. First of all, I asked for leak detection, not looking at valves and pipes and making other recommendations I think the guy is trying to score a job and at a price I don't feel is a fair one.
However, I called Diamond Head Plumbing which was recommended by a plumber friend and told them exactly what I need. So, I will see what they do when they come out. I read and write reviews so I think I can tell what a good business is especially when the company does exactly what they were told to do in the first place. Even the guy who answer my initial call was suprised that I called them. Well, see what happens when the other company comes. Then, I will revise my review but for now this is what it will be.

Had to change out my water heater cause it was really old. Kekoa did a fantastic job at changing out my water heater. He went above and beyond to make sure that everything was done correctly and everything worked well before he left! Highly recommend this guy if you have any plumbing needs.

Arrived very fast. Worked on sink. Changed garbage disposal. Very nice honest plumbers. Jordan worked hard and cleaned after himsel.

$680 to reattach a water heater is steep. We liked Aaron, the technician, though.  He was attentive and professional.

About a week ago I posted a review about Hawaii Drain Pros that wasn't very positive. Since then, the company contacted me to make amends. I believe the woman I spoke with was sincere; the company cares about their customers.

Please do not call this company to do any work on your Plumbling. I had a simple clog in my shower and they said in needed to tear out my bathroom. They lack integrity and try to charge you 3x the amount for the work.

I had called the Hawaii Drain Pros and they hit a home run! Landry the service tech had took care of the all the problem and also explaining everything in great detail. He was very knowledgeable on the run down how the job was going to be handles and got it done!  I will be in touch with them for work to be done. Mahalo

I would write two reviews back-to-back in order to collectively give this team 10 stars but I'm too lazy to do so...and something tells me Yelp would frown upon about that as well.  I wholeheartedly recommend Ashley, Deven, Darren, and the rest of the HDP team and will definitely use them in the future if I'm cursed enough to ever need to fix or re-do my drains.  (Fingers crossed I don't but if I did, HDP is autosaved as the solution.)

In a span of three years, my toilets backed up three times.  This last time it occurred when guests were visiting.  I submitted requests for quotes to 10 companies and half were very responsive and professional.  Of the five, HDP was the first to respond within 30 minutes by email with notice that they'd have someone out to check the next day.  Due to the busy schedule I was informed after 6 PM.  I was surprised because in seven years of home ownership, I've gone through more than 20 different sets of contractors while renovating my home from top to bottom and none of them worked past 5 PM.  Sometimes I was lucky if they showed up as promised.

I won't lie, you will probably find cheaper companies, but HDP was the first to come out with a camera to find the cause of the stoppages and not just snake the pipes.  Turns out I had rusted out pipes and holes (thankfully located in one area).  I would never have found out without the deeper look and the issues would have been worse down the road.  

I was given a quote, informed in detail of the duration it would take to correct the problems, and what they would do during that time.  True to their word, they did not deviate from the schedule and even worked earlier (6:30 AM) and stayed late (8 PM) to ensure they kept to their schedule even when unexpected issues arose.  In the end, the work was completed on time and within the contractual amount.

What's even more impressive is the constant flow of communication.  Ashley or her assistant called every evening or morning to regarding when to expect the team's arrival.  You will never wonder whether they are going to show up, stay until the work is done, or wait around a window of two hour timeframe (which seems to be the general wait period for contractors here).

Finally, the quality is outstanding.  They are not only clean but do their best to protect your property as if it was their own.  And while the entire project likely would have been enough to buy a Rolex, I'm also pretty sure their profit margin was reasonable given how meticulous they were to ensure everything took to include redoing work because it was as perfect as Deven or Darren wanted it to be.  

In short (I know, too late), if you are looking for stellar service and a high level of satisfaction, call HDP.  Don't think twice.

Clayton was arrived on time as scheduled. He walked us through all our options and completed all the work ontime within the estimate

DONT CALL THEM! Unless you want to be ripped off, taking advantage of and or left with nothing working! I am dumbfounded with All Aloha Plumbing. They stated that Ikaika would be coming to my mom's place. Instead of sending an honest plumber they sent over a person named JAI!
He did not introduce his self and did not bring any tools. I stated we have a clogged sink and a water is leaking under the sink. He did NOTHING did not run water, did not bend over to look at the kitchen sink. Stood by my mothers (83 yrs old) refrigerator and stated.
It will be $1589.00 for me to diagnose the problem. If you accept the scope of work I apply 1/2 to your bill. I stated she cannot afford that he walk outside texted on his phone came back in stated he could diagnose for $849.00 and 1/4 would be applied to the accepted scope of work. I guess the owner gave him permission to charge less. I still said she cannot afford that just to diagnose.
He stated well the company is going to be upset but I can see the leak and I will take care of her for $575.00. HE RIPPED HER OFF! He 'supposedly fixed a 4 inch AVS pipe (plastic) in less than 30 mintues. Then stated if you want me to clear the clog it will be an additional $749.00. The invoice stated Basic Option with no scope of work. Jai wanted a sign off that we were going to get a warranty and satisfied with the work...HELL NO!
When he left the sink was STILL CLOGGED and the pipe was STILL LEAKING! Called customer service no one did anything! I hope the owner feels good about letting his independent contractors ripping off people!
Their tag line to make your day better is a crock, it should say to rip you off!

My toilet was constantly running and getting worse. When the tech came out he told me that installing new [whatchamacallits] in the tank would not fix the problem, that the toilet is too old, and I need to get a new toilet. What do I know about it? Nothing. So I took him at his word and accepted the verdict; he quoted me a price, and since I'd already accepted the verdict, I accepted the price, and had to pay up front 25% and the balance when the work was completed.

The new toilet was delivered, and the work was completed, all in less than two hours. All good, right? Later, when I received the invoice in an email, I noticed that it's not even itemized, just a description of the task and the quantity (1).

So I went looking online and discovered that in my area, in 2023 toilet installation costs can run anywhere from $147 to $1475. This company charged me $1625 + tax for a grand total of just over $1700.  It's not even a fancy-schmancy bidet toilet, just a basic American Standard.

My bad for not researching this before I had the work done but I thought that I was just getting the guts of the tank replaced, not the whole toilet.

Quoting now, from the invoice email: If you feel that you did not receive 5 star experience from us, please do not leave a review, as we would like to resolve any concerns you may have with a quick connect via phone.

I called the company and spoke to a very nice lady who said she understood and would check into it for me....and came back to tell me that the office manager told her to tell me that they charge by the job, not by the hour. And when I pressed her about how they justify such an exorbitant price to replace a toilet, she said that she would have the office manager or owner get back to me....and this was two weeks ago. I also left a message on their facebook page, but haven't received a response.

Bottom line: I have no complaints about the work done but now I'm wondering if I really needed a new toilet. If you have money to burn, go ahead with this company who charges way too much for their services.

Thank you Ryan Ramos for clearing our clogged toilet. He was totally professional and service was on time and quick. I hope I never need a plumber again, but if I do, I'd ask for Ryan.

This review is based on my 1st experience with HDP. From my first calls till the end, HDP was very responsive unlike other companies I've been trying to contact. It started with Racquel (hope that's how you spell her name) with customer service, very professional and informative. She definitely had made sure that all my concerns were answered before I decided to make an initial appointment with a technician. Just so you know, I had a clogged toilet that was barely flushing. My appointment  was scheduled for the very next day as opposed to other comps that was not able to accommodate right away. The day of appt I got a call from HDP who informed me that a technician was available before my appointment time so I was cool about it since I needed this problem to be checked out already. I was told that Mana was the guy coming to check the job. That might be a nickname but his govt name is Kazdan Reis. He let us know the possible problems and gave us options to choose from. When I seen the prices I was immediately overwhelmed as the only option I could afford was the band aid fix. KR then proceeded with the job and it almost seemed hopeless but he seemed genuine in wanting to fix the issue. Lo and behold, after much effort he was able to get out the junk that was causing our slow flush. Thank you Jesus! Aye, it wasn't 100% fixed but I say maybe 80% which is a hell of a lot better than when it was at a 20% working condition. The 5 stars is for him and Racquel for their great service. If this was based on price, my rating would be 2 stars. Sometimes you get what you pay for right? Well, we were blessed and thankful to HDP for hiring great ppl to represent their company. Because of this experience, I would definitely call and recommend HDR. #supportlocal #mahalo

Great customer service. Owner Ashley was very nice, gave an estimated time frame for service which was spot on. These guys came fast and will be able to get our clogged sewer drain unclogged. Quick and fast service, would recommend to everyone.

Kekoa Rodrguez was sent to my home by Hawaii Drain Pros to inspect my water heater.  It was determined I needed a new one.  He was super knowledgeable, courteous, kind, explained everything every step of the way, very respectful, was able to get me an appointment immediately and finished in

I do not normally write reviews but this company saved me in a time of need.  My water heater was old and just discovered leaking and one of the closest companies couldn't help until the next day afternoon. I found Hawaiian Drain Pros after searching Google/Yelp and they were able to send out a technician in 15 minutes! The technician, Jaron, was able to quickly fix my problem and drain the old tank. The offers for replacement seemed a little high and I declined but then the company gave me a better offer. Jaron was able to come back the next day, remove the old water heater, and install the new replacement. Jaron was professional and did an amazing job! Thank you Hawaii Drain Pros for helping to get my water heater issue quickly resolved!

Had a drain backup and was in a bind.  Called late and was greeted with a professional dispatcher who was patient and clear in communication.  Clayton came out less than an hour later and was friendly professional and did the job quickly.  Less than two hours my problem was fixed and my drain was cleared from the outside drain access.  Thought DIY but glad I made the call which was worth the peace of mind.

We had a pipe leak just before New Year's Eve, but couldn't get a plumber. We were able to temporarily patch it, but after the New Year we had a burst on the same pipe in a different area. It feeds water from the main line into the house. We had to shut off all water to the house, so this was an emergency fix. Sent out a request for services/quotation on Yelp. Most plumbers were not available for same day/immediate service. Got a response from Hawaii Drain Pros via Ashley and they had a good rating, so I called right away. I explained the situation and she said she could get a technician out within a few hours. Jaron and (I think Ryan?) came just after lunch. I showed them both problems and Jaron explained what he had to do. He gave me a quote, which initially shocked me, but I needed the work done immediately. He gave me a senior discount, at least, and a one year warranty, which is 6 months longer than Roto-Rooter. He had to change out 2 areas of copper piping, which included digging/clearing out some ground to expose all the pipe. One area had an odd type of piping as my house is 60 yo and has had some repiping done before. That was a problem area as he had a difficult time finding the right type of connection. He also advised to put a pressure regulator because our house is very old and didn't have one. The pressure coming in from the main is very strong and he said that is what causes leaky faucets and toilets and burst pipes. So he had to call the Board of Water Supply to come shut off and turn back on the main line. He repiped our old water shut off system with new copper pipes, a new valve, a regulator and gauges to monitor the pressure from the main and to the house. Jaron was very professional, polite and explained very clearly what my options were and what he was going to do. They even had to work in the rain because it was outside, but they continued and finished everything. I think they're pricing is high, but I feel they do quality work, they warranty for a year, they conduct themselves very professionally and politely. I would recommend them and use them again.

Owner texted me to discuss my poor review and asked when we could talk.  I sent him a message back to let him know when I was available.  Haven't heard from him since.  So BEWARE! BEWARE! BEWARE!!

Very knowledgeable and professional. I would highly recommend this company. Very friendly and efficient workers!

Clayton was amazing! I called with an emergency situation at 5 am, he was to talk me through steps until he arrived. He was able to calm me down when I was anxious about the water, answer any and all of my questions and fix the problem within 45 minutes. I cannot ask for a better technician and for better service. Highly recommend the company and ask for Clayton!

Nice plumber showed up early. Gave me a quote for $3000! To replace my old toilet with a new $100 toilet he had in his truck. Will not repeat. Too expensive.

We have called multiple plumber companies for the last week to try to get our slow/no draining tub fixed. When I called today, Hawaiian Drain Pro answered immediately and I let her know the issues and she said they could come in about half an hour. I was so thankful for the fast response and service. We got the tub fixed in about 20 minutes and had a great experience with Jaron Sim. He was nice and explained everything to us about what was wrong. Great service and great response time!
Thank you so much!

We had what we thought was an emergency on a 3 day holiday weekend. We discovered late on a saturday night that both are dish washer and washing machine wasn't draining. We just assumed it was a clog so we stopped using water in the house. We were pretty desperate, but it was hard to find someone to come out on a sunday of a 3 day weekend. Ashley was the first to reply and we made an appointment. The service person arrived earlier than expected ,which was awesome.
It ended up that we did not have a clog. Our washing machine ended up being broken and our dishwasher had just stopped short of its cycle. Dummy on us. We were charged a very reasonable rate for the visit.
We would definitely use again.

Fast, friendly, and professional. Returned my call within minutes and I had a firm price for my project a few hours later and the job was completed the next day. I needed my main waterline from the curb to the house moved to accommodate another repair project. I honestly didn't expect it to cost as much as it did because I had already done all the digging but the quality of the materials and work is excellent and completed before any of the other plumbers I queried responded to my request.

Quick response and job well done, Frank did an excellent job and I feel confident that I will have no problems.

Great initial response. I even sent pictures of problems. But I had to call back as I was left hanging. But voice mail full. So leaving a message was not happening. Then I Texted. And well , long story short no reply. But Not gonna wait for a reply at this point as it's not worth the   Time.

Jordan is the most amazing plumber! He was courteous, respectful of our space, quick at fixing our problem and left the whole area better than when he came in.
Hawaii drain pros were amazing to deal with. Extremely nice over the phone, listened to my concerns, and dispatched Jordan immediately. From the time I called to when Jordan arrived on site was an impressive 30 minutes! Jordan gave me an estimate before the work was done, explained what he was gonna do and gave me a time frame. He was spot on with everything and replaced a 20 year old rusty clogged pipe super quick.
At the end they emailed me pictures, and video of all the work that they did. Truly exceptional service. I only wish they had a tip option upon checkout. I had limited cash for tip, but would have given more if there was a tip option upon credit card check out. I will only work with Hawaii drain pros in the future!

Thank you Devin for fixing the broken water pipes in the kitchen and on the side of the house.

Devin called several times before coming to the house to ensure all parties were clear about the services he needed to provide. He came to the house and did a great job by quickly replacing the busted pipes. He also took the time to make sure that we were clear about the work that was done, and that we were satisfied before he left.

Devin was honest and truthful about the work that needed to be done which is comforting when dealing with the disasters that come with plumbing.

Kiley was very responsive and made sure that everything was communicated clearly. When paperwork needed to be done, she sent everything through DocuSign which made the paperwork part of the process simple and fast.

If you are looking for good plumbing service, don't hesitate to request Devin.

Water heater went out after only a year and a half. Hawaii Drain Pros were one of a few to respond as it was a weekend. They came out and did an inspection, told us the heater was a bad model and was discontinued, which I later confirmed at Home Depot. They were able to schedule to come out the next day (Sunday) with a new heater and piping to replace the aging piping that was currently connected to the heater. Installation was pretty quick, done in only a few hours and there is a very noticeable difference in the hot water in the house. Spent more than I expected, but the job included more work than I previously thought and they offered 12 month, 0% financing which makes paying a lot more manageable.

I dont normally write reviews. But HDP was AMAZING! I had a plumbing emergency at the building i manage and could not get anyone out. I called 10 different emergency plumbers on a Sunday and all were booked. Jaron came out assessed the issue showed, me the price before the work and got straight to it. He also helped with clean up.THANK YOU JARON! If ever in need of a true emergency plumber i highly recommend them!

My son found a leak under my kitchen sink coming from the garbage disposal.  He found it late at night, we found where it was coming from and was able to stop it..  However,  I couldn't sleep if I just let it go till the morning.  Hawaii drain pros answered immediately . They were very friendly and provided great customer service..  ... they knew I was a bit stressed !  Haha.. they  dispatched and had someone come over in an hr.  Frank was very personable and professional.  He followed Covid safety precautions, had a mask on, he had his own huge mat he placed outside of my door, and he also put on foot booties before entering my house.   He diagnosed the problem, took pics and showed me where the problem was .  He was very informative and provided several options , prices, and suggested the best option for me at that time.  
Frank knew I had to work early the next morning so he ensured he'd work on it quick   so I can get to bed.   He fixed the problem in 45 mins  and I felt at ease and was able to go to sleep at a decent hour with no worry .   I would highly recommend Hawaii Drain Pros for any plumbing issues..  You'll definitely have awesome customer service ..

Called Hawaii Drain Pros late one night when no other company answered. They arrived within the hour, and gave me options to address my clog. After going through the options, my family and I decided to snake the drain to get us up and running for the night. After they cleared the blockage, they did a courtesy camera inspection to see what caused the clog and found heavy rust and grease build up. We ended up removing all the rust and grease build up using high end machines. All I can say is Much MAHALOS to all the hard working people you have and if we ever need any plumbing assistance for anything I will be calling Hawaii Drain Pros!

This was my first time calling for a plumber and I was very shocked in how fast their response was in helping us fix our clogged toilet. I appreciated the information of their guidelines during this covid times and Jordan who as soon as he arrived was very professional and polite in informing us about his procedures. He came in took a look and was out of here in less than 30 minutes I believe. There was no taking time in fixing the problem which we really loved because some other services take their time just to get more money out of customers. Thank you to everyone who was very helpful in this process. Definitely recommend calling them again for any future fixes. #support local business#

When your usual fix only make things worst, it was time to call a professional.  From my first call to the clearing of my bathroom drains, Hawaii Drain Pros are exactly as others posted.  Everyone was professional when they saw the mess.  Cleared two drains and  replaced an old part,  in time so my handicapped parent could clean up for bed.  They cleaned up my bathtub which I did not expect and appreciated.
    I will call Hawaii Drain Pro again if needed.

My technician was very concise, to the point, friendly, and reassuring.  I could tell he's seen it all.  I'm very satisfied.

We had an emergency leak in the late evening, and we called over 5 places before we found this plumbing service. Clayton Timmer came to our home at 11 in the evening and helped us repair our leaking toilet. He was professional, knowledgeable, and took the time to show us the proper way to install our toilet. Because of him, we were able to successfully install the rest of our units with confidence. We would recommend!

Emergency repair service was excellent. The guy came after hours and worked really hard non stop.  My family and I were  impressed !

We hired them to do major work to our sewer line $70k + and their service wasn't as good. The workers were polite and nice. But little things were really annoying. Like every single day they would unplug the washing machine to use the outlet and forget to plug it back in, every single day. They dug a lot of dirt up and then said they washed everything down, I went to find a metal cat trap soaked in water dirt and newspaper (wtf!) super rude ---metal rusts!  They also took our push broom and claim that they didn't. But obviously they did, because IT AINT HERE!   Idk  what else is missing but that's something we use all the time so I noticed it's gone. But shit, Don't do stuff like that especially when us poor ass people are paying you $70k.

The work seems to be ok. But idk it's all underground.

Last thing they left a lot of shit here like big stuff... and bc my parents are old, I have to clean it up, I'm not that big or strong so yeah, I'm irritated. Bad service. Sorry not sorry. B.s. give me my broom back.  My mom likes them. I don't.

Unreliable! Irresponsible! Unprofessional!

I contacted Chris who claims himself as the general manager of Hawaii Drain Pro a week ago regards the sewer repair.  I explained to him this is urgent and the work needs to get it done ASAP.  He asked me to email him the scope of work and he would get back to me. I called to follow up a few times after, he either responded he was busy with other customers or not answered my calls. It has been a week now, he never called back. I called the company, the worker responded somebody would reach out to me in 10 minutes.  At one time, one staff even hung up on me, and I called back no answer. This is weird. I am surprised they still can run the business as the way they treat the consumers so bad. One day, they will shut down the business if they keep doing like this to customers.  If they did not want to take this job, they would have told me directly so I could talk to other plumbers. It is totally wasting my time and energy with them. I do not get it why they made me wait and wait. They charged me over $600 for the camera fee initially without even telling me ahead of time.  I requested for the credit since they would not proceed the work but got refused by Chris. Well, I need the repair service not just the camera service. They are the plumbing company not the company only provide the camera work. They cannot just camera the problem without providing any repair service, or at least they should have let me know if they are unable to do it. This is the worst company ever! They don't even deserve one start! DO NOT use this company!! If you do, they will help you for nothing but only charging, and you will be torn off without even getting the service done.

Way cheaper than other plumbers, and great service. Thank you Mark and Shane. Not only fixed the problem but cleaned up too.

Frank from Hawaii Drain Pros came out and helped me to find out why I did not have water.  He was also extremely helpful as I work to getting the problem resolved.  Frank and the company are Stand Up for sure!

If I could give 0 stars I absolutely would! My husband scheduled an 8am appointment days in advance but Hawai'i Drain Pros never showed! They called hours after they were suppose to be here to give a BS excuse and then waited until 6pm to give us recommendations for their sister company. Please don't waste your time with this company. Their customer service is absolutely terrible and they will give you the run around! Beware of this company they aren't professional enough to take care of business!!!!

Great customer service!  They did a great job unclogging and cleaning out my 60 year old house's pipes.  Very polite and professional.

I had a shower leak in an apt building and the company had a plumber come out to do an assessment in a couple of days.  They charged a small fee to come out but were very upfront about the cost.  Didn't end up going with All Aloha Plumbing since they were more expensive than other quotes I had recevied.  The positive was that the plumber that came out was very nice and knowledgeable.  If cost is not a huge factor for you, Tarin is a great guy and would have gone with him if the price difference was not as large.

Savannah has the best customer service skills ever! Great customer service with this company! Can't say the same with the work service, but hopefully they will improve!

Had a clog and couldn't resolve it on my own so gave into my wife's request of a professional. Called the national brand and they weren't very friendly so pivoted to a locally owned and licensed company. Call all aloha plumbing and they were upfront about the estimate fee and that it would be applied to the services if I chose to use them. I called around and my boss(wife) chose to move forward with them. They were prompt and friendly. Very understanding to our situation and professional. We were greatful for the fast and complete job they did. Was worth every penny!  Would recommend and use again.

Mana Reis totally awesome. Thorough, competent, friendly, and amazing. Explained everything clearly for a Grandma who needed her plumbing fixed very badly. Mahalo nui loa for a job well done.

Great service. Ashley was so nice and sympathetic to our situation.  She kept us updated on ETA of the service guys which is so helpful. Jaren and Devin did a great job and kept us informed of the status of our plumbing.  They did clean work. Kitchen sink drain clog was cleared and the rest of the pipes hydrojetted.  Definitely would recommend this company!

Called for them to snake my shower drain. They quoted me $550. That's insane. Then they acted like they wanted to help me out and dropped it down to $400 which is still ridiculously expensive. I went to Home Depot to purchase my own snake for $20 had my drain unclogged after 20mins. I guess that's what I get for trying to support local businesses. Don't let these people rip you off!!

Clayton from Hawaii Drain Pro is an excellent and exceptional employee,
along with Ashley, Debra and others, they are assets of the company.
Clayton, with his very courteous, friendly, patient work attitude, provided
valuable and helpful knowledge and assistance yesterday while investigating
the problem of a clogged sink in an apartment in Waikiki under our management.
We have never met any one like Clayton before. Clayton is GREAT!

Lani & Mihiko

Aloha
Clayton was just out to the house and did an excellent job addressing the issue. Great service and glad he was able to locate the problem. Give these guys a call.

Was looking to hire all Aloha plumbing for a basic sewer scope job. Took about 10 minutes on the phone before we even started talking about plumbing. I don't understand the reasoning for so much information and data gathering of its potential clients just to get a quote for a basic sewer scope. Their policy is not to give quotes over the phone.
I understand each business has their right to create its own policies, but this policy has forever lost my business. Especially for a sewer scope where the work is the exact same each time, you may have to dig a small hole sometimes, but that can be added on as an extra charge, if needs be.

I have to give them five stars. They carried through the project. It was a big project. Lining the pipes. They even flew someone in from Maui to help guide and direct the project. It was very responsible and went as according to plan.

Had a leak from my cold water line shut off valve that I discovered last week. Thought I had fixed it until another company came to install my dishwasher this past Friday and they showed me it was leaking again.

I was going to wait until Monday to call that company since they did a great job and were very responsive, but when I woke up this morning I noticed the leak had gotten worse and the other company is closed on the weekends.

That led me to find Hawaii Drain Pros on here. I requested a quote and got a text response pretty quickly followed by a phone call. Both of the women from the text and the phone were amazing and helpful. They were able to schedule a plumber to come a couple hours later.

Frank was the plumber they sent and if all the other plumbers on their team are as good as he is, then the company is doing great things.

He was very professional, explained everything very thoroughly and got to work right away. He was in and out in under an hour. Frank explained what he did to fix the issue again and had me test everything out before leaving.

Couldn't have asked for a better response time and couldn't have asked for better service.

Thanks Hawaii Drain Pros,

Mike

Got a call from the business and didn't expect the call. The conversation was very pleasant and even offered to reverse the charges.  I give them kudos for the customer relations.

Long hours for their phone lines, was very easy to reach them despite calling later at night. Pricier than I had hoped but more than made up for it with excellent service. Clayton did a fantastic job, was very knowledgeable and friendly. Even got along great with my dog. Everyone was timely, and very detailed on the services. Overall a very good experience and thoroughly recommend. Fixed all my issues

I was quoted a job to change copper lines going into my attached studio, brackets were badly rusted, quoted $1200 from 1st estimator, wrote him a check of $250 to start the job. plumber came out and said I need a Regulator pressure valve installed going into my house and studio, he quoted me $1400 total for the same job,  Plumber came out, and I agreed, Plumber did an excellent job, office and plumber said I needed to clear out the 1st estimate of balance due $1200, and wrote another check of total $1400. I argued to them, you are charging me twice! total $1200 and $1400!! they said they will not deposit $950 balance of first estimate, just $250 deposit, and the $1400 check, when job is completed.
Plumber said invoice is sent to my email of 1st estimate and 2nd estimate.
I received no invoices on both estimates, to this day, and its been 3 weeks. they deposited all 3 checks total $2600.  After weeks of talking with Drain Pro management, I received my invoice of $1400 and, they sent me a check of $750 in discounts. Time to move on.

I was impressed with the professionalism of the person answering the phone, she was a good initial representation for Hawaii Drain Pros. We were lucky that they were able to send out a crew for our emergency the same day. Fortunately the problem was not as bad as it could have been. The crew that came out were also professIonals and personable. They were neat and clean going about their work. I would not hesitate to recommend, or use again,  Hawaii Drain Pros!

Thank you Drain Pro's for saving me from the horrible customer service of Roto Rooter. I called Drain Pro's in the late afternoon and Ryan showed up later that evening. He took a look at the kitchen sink and offered several service options. We opted for the least expensive service. Ryan proceeded to do battle with that pesky clogged drain. He played that drain snake like a Stradivarius. Viola, problem solved. I even received a follow up courtesy call the next day. Wow, I'm impressed. Mahalo Ryan and Drain Pro's.

I called this company yesterday because I needed to get my kitchen sink unclogged. I tried to do it myself with a plunger and some drano but no luck. It was a Saturday so they charge $80 as an emergency fee. Which is fine. What is not fine is that once in my condo I was offered 3 different options to clear my drain. The cheapest one was $536 and the best one was $1037. What the.... seriously? Is a surgeon gonna operate on my drain or something? So of course I sent the plumber back. After I paid $80. Is that racketeering or what? Sure I could have asked for a quote on the phone (and they would probably have told me that every situation is different) but I mean if you are gonna charge such ridiculous prices then maybe give a heads up? Or maybe the business model is to charge the emergency fee, not actually do the work? Anyways, that pissed me off much that I took the p-trap apart and bought a good quality snake that attaches to a drill for $45. It sucked but I got it done. Never calling a plumber for a clogged drain again.

I do not recommend. They do respond quickly, but makes lots of recommendations while the main problem will remain unfix. My problem was unclogging shower sink. When they arrived, I explained I already attempt to drill used what I bought at home depot. I was told that unclogging it will cost around $400. The plumber drill did the same of what I did, so It was unsuccessful. Then, they told me to pay more plus the initial attempt to fix the problem. I thought that was unfair, I spoke with the plumber manager and I was able to waived the first attempt but I had to pay from $400 to $1000 to fix the problem. If I did not pursue their service then Ill have to pay the first attempt that was unsuccessful. Be careful when making deals with this company.

WARNING!!! Do not get these guys to even come out! My water heater was having issues. Most common causes is thermostat or heating elements. In the end, I did it myself and works perfectly now.

Anyway, they charged like $45 to come look. Ok np totally understand that charge. I'm not a plumber but mentioned to the guy if it could possibly be the thermostat or heating elements. He totally ignored what I asked and he only comes in with an IPad. Is tapping all sorts of stuff on the screen and says all the hookups is wrong, that type of heater is a piece of junk. blah blah blah. Then shows me an estimate for $3500!!!
I'm like: Wait is this to replace everything? He says yes, so I said no I just want hot water. He says he can change the thermostat only but no guarantees which I get, but geez can you do some sort of diagnostics? He said replacing the thermostat would be almost $1200! The thermostat only costs like $20 and takes maybe 30min to replace! Wtf?! I told him no thanks.
Check this out, he then tells me he can do it on his own for me for $800! Unreal! Still ridiculous and you're on the companies time soliciting business for yourself?! Wow! I again told him no thanks and thought he left. About 10-15min later I go outside and he's still parked in the driveway. He comes out and says: I talked to my boss and we can do the thermostat for $655. What the heck?!  I said nope and he looked stunned that I said no and he finally left. What kind of business is this?! FRAUDSTERS !!! They should be called NO Aloha Plumbing instead!

I put out my request for some plumbing work and within minutes, Ashley responded. I had a call back and spoke to someone on Saturday set up an appointment that worked for me. I wasn't present when the work was done, but my girlfriend was there for me. She had good things to say of their service. They were professional, gave a courtesy call before the arrival of the plumbers and they cleaned up after themselves when they finished.  One thing they did do that could have been done differently. They took apart the garbage disposal with stinky water in a bucket and parts in the sink that smelled bad when they left to get replacement parts. I was contacted before any work was done and Jaron explained everything really well. David and Jaron did a great job. My leaky faucets, garbage disposal replaced, the water heater drained and the anode replaced. Pricey work that had to be done. Customer service is great and the work done was excellent.

Excellent customer service! My girlfriend needed assistance with a badly clogged pipe to her toilet. Ashley promptly responded via Yelp and contacted us the next day. Call takers consistently kept us informed of when the technician would arrive up to 30 mins from arrival. We were glad to see Landry when he arrived. He assessed the situation, clearly articulated to us the issues and the steps he would take and gave a quote before starting work. Even after the work was done, late on a Friday afternoon, Landry again explained the issue, why it happened, and future steps to take and he didn't rush. He then read us the invoice and explained each line patiently.

I wish every company had this much expertise, communication, empathy, and excellent customer service!

Girlfriend is now stress free! Mahalo Landry

Mahalo Landry and Hawai'i Drain Pros!

FIVE STARS! I would give them more if I could!! My tub was clogged since yesterday so I've decided to call around for a plumber. I've called couple places and their emergency fee or night time fee (whatever it's called) was super expensive! But then I found these guys on Yelp and decided to message them and ASHLEY responded within 5 minutes!! So quick!! So I decided to call them and they told me they would be here around 9pm-12. I thought that was little bit too late but this was important. Just 10 minutes after scheduling, they notified me that the plumber can arrive earlier! So the plumber arrived and his name was JARON and he was super friendly! He was super attentive and very patient. Once he quoted me, I was honestly shocked cause I didn't know it would be so costly. I was standing there looking at the price for a long time but he was very patient about it. He also advised me to go on their website to get a coupon! My overall experience with them was great. I will be calling them if I have other problems!! I would totally recommend them!!

Ryan was nice to return to clean driveway areas that had red dirt stains with high powered water hose.

he also explained why water heaters should at least be changed every 10 yrs.

He gave me an estimate of the cost of a 80 gallon water heater installation with labor & parts.

He was very helpful & explained why prevention of problems is important.

We highly recommend Hawaii Drain Pros!  The guys that came to our house did a great job, were clean, conscientious, polite and just really good people.

We have 2 homes on our property.  We had a clogged sewer line to our back house on the weekend with both the toilet and bathtub filling with sewer water.  I did a quick yelp check and found Hawaii Drain Pros.  Jarin came out quickly, he was thorough, clean and did a great job using an industrial snake to clear the clog.

After they were done Jarin recommended a process called descaling.  In my terms they recommended grinding out all the junk in the pipes.  I was skeptical, how convenient that the houses would need such work after a call for a clogged drain.  But Jarin was able to show us pictures and you could see there was material in the pipes.  Not only that but the houses were old and it was possible that some maintenance work was needed so we agreed and Jarin and a team came out and started the work in FEB2020.

Once the descaling was done Jarin recommended a process called pipe lining.  You could see in some of the pictures that the original cast iron pipe was degrading.  There were bellies (dips) in the pipe and there were holes.   While both the descaling and the pipe lining processes are not cheap the homes are over 54 years old.  Funny you think about cleaning the windows, changing the screens, painting the house and redoing the roof but at least I never really thought about the maintenance of the sewer lines.

If you look at the pictures you can see maintenance is important especially if you live in an older home.

Then COVID hit.  We did not know what was coming so we put the work on hold.  We talked to Jarin and the owners who were understanding and said the delay was no problem.  In August we felt more comfortable moving forward and gave them a call, they honored their original quote and we scheduled the pipe lining.

They brought in John a specialist on their team in the pipe lining process.  He was excellent!  He carefully reviewed all the sewer pipe runs and planned out all of the pipe lining shots.  

I got to talking to John, he has tons of experience and he has a great story.  He is a perfectionist and I felt that the Deven and Ashley, the owners expect that quality of work from their team.

John mentioned how the Deven is setting up a training site for the workers.  How John was helping the team learn new skills at the training site so they are better able to perform the specialized work when they get to a job. They brought in extra ABS pipe materials to our house, since they were already doing pipe lining they shot in the liner materials into the extra piping and were taking those parts back to the training site to practice the skills to cut the liner for the pipe joints.  It was a commitment of both time and resources by the owners to their customers!

Of course things came up.  For us it was the run between the 2 houses.  You can see in one of the pictures how bad the original pipes were clogged.  The more permanent fix was to replace the sewer lines.  While a bit more time it was pretty even in terms of costs.  Thank you Deven!

During some of the days they were here I was lucky enough to be working from home.  The guys were patient with my questions and with me looking over their shoulders trying to understand the process and get a small bit of knowledge.

After they finished the pipe lining they checked and replace some of the old outside hose bibs that they used around the house that started leaking because they used them for the first time in years.  They completed the work in August.  Three months later we have had no issues with all the drains working great!

They have a great team!  With Deven's vision one that will only get better.  They have dedicated workers who are passionate about doing a great job and I got the feeling that they really cared about the customer.  Jaron is a great field supervisor keeping things moving and organized, we appreciated his onsite leadership.  Ryan while new, worked hard and recognizes that he has a great opportunity.

If you ever need plumbing work we definitely recommend calling Hawaii Drain Pros!

They were quick to respond to my request for an estimate, and were able come out and get the job done in the same day. Clayton was awesome!! He explained everything clearly, and laid out all my options.  He was thorough and very professional. When the work was complete, he walked me through everything he had done. Everything looked great. I will definitely call on them the next time I have a plumbing issue.

So happy to have found an honest company who has great service and great work. Both techs were very professional, helpful and hard-working - these are the kinds of techs that were trained on-the-job well. Our main sewer line was clogged and we tried our best to unclog it the night before with no success. In the AM I called Hawai'i Drain Pros and they scheduled a tech for the same day. I received consistent updates on the tech's arrival. I have used another company in the past which was not upfront and honest - so was really impressed with this company as a whole. The techs listened to my initial report of the issue, evaluated, provided a quote which we approved and then worked hard to get the line cleared.  They cleaned up their work area, processed/closed the invoice and wow - things are working better than they have worked ever before now that the line is clear and clean. No hesitation in a choice to use this company again.

Hawaii drain Pros came back and fixed the valve they broke free of charge. They did a good job it no longer leaks. Thank you!!!

Very prompt, great,  efficient job and they even waived the travel fee to Kaaawa, We had hot water the same day. We really appreciated the Aloha treatment we received. Thank you!

Sent them to do an estimate on my rental but didn't  come the time they said they would be there.  After plumber finally got there, the $28 estimate on phone turned into $120 down payment for work to be done.  They also wanted $1,000 just to turn the main water valve on and off.  Decided not to go with them due to those factors and they didn't reimburse the down payment they took from my tenant to do the work.

Ok this is a couple days late but I've been meaning to write a review which I never ever do because I forget & I'll admit I get a little lazy, But these guys made such an impression & such a great job & truly went over & beyond to help us in a really awful situation & they got the our issue taken care of. It was as if they felt the stress, & frustration & awfulness of our situation that they truly cared & wasn't jus a job but it was to help out & to get this issue taken care of. I know some people get upset over pricing but people need to realize that these guys are doing their job with major equipment & esp @ the hour we had them come I get why it won't be no $100 but they are cheaper than the other places we checked out & please for those who are in need for a plumber please keep in mind that there is a cost & these guys aren't trying to over price you. They are way worth more than what they charge. Jaron & his partner was amazing & they super helped us out & broke everything down to where we (non plumbers) could understand & I can't say this enough but they was awesome awesome awesome! I'm sorry this is so long but I want those reading this to truly understand that this is not typical great work, fast, efficient, professional or whatever people usually put lol this is real! I hope you choose them for whatever your issue is cause I will tell you they are awesome! Thank you Jaron & his partner & thank you hawaii drain pros for everything! Hopefully I won't need a plumber anytime soon but I'm for sure gonna be calling you for everything

Straight RIP OFF!!!!   Clayton added a P-trap to our existing plumbing.  10 mins worth of work and charged us $750.  I spoke to Chanel and Keoni at concerning the OVER charge and the owners offered a $35 coupon on our next service... Poor business practices gets poor reviews.

It takes Hawaii Drain Pros 3 hours to install an ABS P-trap!  This is a 10 minute job.

I live on the mainland and I have a small family apartment in Honolulu.  When I came to visit,  there was a terrible plumbing problem.  I was only here a few days so I  was concerned  about getting it done timely. I called Drain pros and they were out quickly and fixed The problem within an hour! Ryan was very  knowledgable,  friendly and clean.  Referring them to everyone in my building

All I can say about this company is over priced and doesn't fix the problem.  They charged me over $600 just to run the camera inside the sewer pipe and could not even find out the whole issue.  They sent me the estimate which is away more higher compare to others.  Since it is emergency issue, I agreed with the price and asked them to proceed.   Chris responded they cannot do the work until I work out on the issues he specified.  Since they will not proceed the work and I have to hire another company to run camera again..., so I asked for credit back but got rejected.  What a Hawaii Drain Pros!  My experience from this company is awful!   I will never call them or refer to anybody...

WARNING - Do not even bother calling this company!

My 90 year old MIL called them since her regular plumber wasn't available. Service tech was polite and gave a full report on the cost to replace the faucet in the kitchen and install a faucet in the bathroom that we had already purchased. They must love getting calls from Kupuna as the quote came in at over $6000 which included 6 new water supply valves at $450 each! Yes, you read that right, $450 each! The most expensive compression water supply valve at Lowe's is only $22. Every single item on the quote was more than 10 times the retail cost at any local hardware or plumbing supply store.

My MIL was startled at the the price and called me up to help out. Having previously been a 20 year licensed plumber in the 80's and 90's, and going over the entire worksheet and seeing the astronomical pricing on every item, there was no effin way that was going to happen. I can see keystoning the prices, but dayum these guys take it to nth degree.

Tech went back and forth to his vehicle to talk with dispatch and each time came back with a new total that they could do the work for - $3200, then 2600, I told hm no, I will get someone else to do it and thought that was it.

I go outside to let my dog back in the house and see the van still parked in the front yard and the tech comes out and says he can get it down to 1800, then he says $1400. Ballsy dis company is - I was getting really annoyed at multiple attempts to give keep trying to give us a discount on the job. Tech kept repeating the same salesman garb over and over about value added service, etc. I politely explained that this wasn't a haggle for a new car and that the two faucet jobs shouldn't be more than $500-600 at most, especially with one of the faucets being supplied new in the box, and the rest of the materials in the quote being your average quality materials. Tech tried to come back with a final quote of just under $1000. I told him firmly that we are done here and paid the $34 service call fee and tipped him $20 for his time and sent him on his way.

Tech was very polite and just doing his job the way the company directs them to. We were fortunate to be home that day and Judging by other reviews, it appears that this company has no problem trying taking advantage of Kupuna or unsuspecting customers. I would have given zero stars if possible.