The Dunwoody Plumber

Excellent!

Timeline:
8:00pm - Dekalb county informed me that a leak in my yard was my responsibility. Called Tom shortly after
8:45pm - Tom showed up, assessed and said he would have to come back in the morning to dig.
8:30am - Tom shows up and starts digging. Finds out it's a sprinkler line/service line connection that has burst.
10:30am - done with all work.

Saved my family from having water shut off for the weekend. He's not the most buttoned up professional but is knowledgeable, experienced and great with the family.

Stay away! Rude & unprofessional.  Was referred to Tom by 2 neighbors & will quickly lose his #.  Typically like to use local (Dunwoody) based contractors but this won't be one.

Tom Connolly shines like a beacon of light in the darkness.
Hello, my name is Alan and I've been living in the Dunwoody area for almost ten years now. Over the past two years I've hit the point where things in my home have been needing to be replaced or worked on and I have been dealing/working with many different contractors. Most of whom have been dishonest and tried to rip me off.
Well, in a world of a bunch of dishonest contractors and workers it was very refreshing to meet Tom. He gave me a good quote and was overall just a good-honest person.
He did a great job fixing my sink and replacing my garbage disposal and I reccomend him to anyone!

Our Rheems water heater stopped working.  The water heater was still under warranty so we called Rheems and they diagnosed the the problem over the phone and sent us a replacement pilot light assembly.  We called Dunwoody Plumber and talked to Mary.  She said it would be $150 to come out and replace the part.  We agreed and Tom the owner came out the next day and installed the new part.  The water heater still didn't work.  He then installed some other parts from his truck, a generic gas control thermostat and a generic burner assembly.  The water heater worked now. He said the total charge was $650 for his time and the new parts.  He asked that we pay him, Tom Connolly directly the $650 instead of the company.  We paid him the $650.  He said he would reimburse us for the parts $240 if we were to get them from Rheems.  We have now received the the gas control thermostat from Rheems.  I have called the Dunwoody Plumber 4 times now to get reimbursed and Mary says Tom is too busy to call me back.  This business sucks.  On top of that it looks like the Dunwoody Plumber repair job is not up to code with an exposed electrical wire outside the water heater.

I expected a lot more.  Tom used polyethylene on my kitchen sink water faucet supply lines which left the cold water line useless for anything other than boiling.  You can't drink it, it has a bad odor and bad taste.  The hot water isn't bad because the hot water flushes this out. But who wants to drink hot water if you just want a glass of water. You can't tell me that any plumber doesn't know this about polyethylene.    So the ability to do the job is one thing, it's another to do it right.  One thing we did find, thanks to Tom, we like the filtered water in the Glacier dispenser at Publix and Kroger. We buy it for our coffee, drinking water, and tea since we can't drink the faucet water. At .35/gallon not that expensive for good clean tasting water.  It's goes thru activated carbon filters, then passes thru micron filters, then goes thru a reverse osmosis membrane, then another carbon filter, then when you draw the water it goes thru ultraviolet light. Thanks Tom for introducing us to the Glacier machine.   Another reason Tom won't get any further plumbing opportunities from our home is he cussed within ear range of my kid.  So professional Tom.

I have used Tom for a number of plumbing issues in my house.  He remodeled a bathroom for me several years ago and this time he cleared a clogged kitchen sink.  He came quickly, did an outstanding job and charged me a very reasonable price.  He is a very experienced plumber and I recommend him without reservation.

We had a broken water pipe three days before we were to close on our house sale.  Tom came immediately and agreed to fix it the next day.  Despite rain and cold, Tom's team worked all day and finished the job in an outstanding manner.  The price he quoted was what he charged us.  I give my highest recommendation to Tom

Tom Connolly is a very quailed and dependable plumber. He is reliable and shows up when he says he will, which is unique in the Atlanta area. Tom has been our plumber for many years.

I want to give a shoutout to Tom and his wife for always going above and beyond for my mom.  On Christmas Eve day when everyone was having issues with the cold her water heater went out.  Tom came and installed a new water heater and several hours later her furnace went out and Tom came back to check to make sure it wasn't because of his installation (it wasn't) and called another individual to help her furnace work.  I am forever grateful for his help and knowledge.  Without his help, her house would not be livable.

Tom is outstanding. He replaced a broken water heater for me a year ago and just located and resolved the source of a leak coming through our ceiling. Honest, reliable, quality workmanship at very fair prices - all things that are hard to come by in today's businesses.

Thanks, Tom!

This guy is rude. Very rude. You call him and he talks to you like he doesn't have time for you. Sounds like he has 20 marbles in his mouth so he is hard to understand. Not to mention he has an attitude and disrespect towards a potential customer. Can't imagine dealing with him if he messes up.

NO THANKS!!

AWESOME guy. Very genuine and honest. Good pricing. Only works in Dunwoody and surrounding area. I have personally used him at my house on a couple occasions and I would trust to refer him to anyone of my neighbors.

I called to make an appointment, it was set for a few days later.  The date arrives and its no show/no show.  I called back to make another appointment, and it was another no call/no show.  I called again and James the plumber then calls me back.  He apologized and said he was sorry and would be there the next day.  The next day was another no call/no show.  I called a third time and gave my info again, no call back.  I called a fourth time, and was told I would get yet another call back.  I then called a different plumber.

Absolutely a Professional.  Always there when we need him.  Stands by his work.  Has worked on multiple projects for us from our old house in Dunwoody to our new house in Johns Creek.

I was having issues with my toilet leaking from the bottom so I called The Dunwoody Plumber and Tom came over within the hour and did a fabulous job.  He was very kind, professional and thorough.  He took the time to show me what was wrong and to explain in detail was his plan of action was.  He was also very friendly with my dog, which is always a plus.  I definitely recommend him!