Peg S.
01/10/2021 12:00:00 SA
I called Clog Dawg Plumbing a few weeks before needing plumbing work done in my Kitchen. This was one of 3 companies I quoted for the job. Kenny quoted me low end $450 high end $900 after a detailed discussion on the phone of what I needed done plumbing wise to help complete a kitchen renovation. After the conversation, I texted him pictures of the current state of my kitchen to give him a visual of the scope of work needed. We discussed him or someone from his team would install (1) a new faucet that I was supplying, (2) reinstall a previously used garbage disposal - that was 1.5 years old, (3) block off additional 2nd used pipe for other side of sink not being used anymore and (4) reconnect the dishwasher and that the new sink would already be installed with the new countertops before their visit. When George the plumber arrived on Christmas Eve 12/24/2020 and completed his assessment, he quoted me $1,785.00. I was astounded how the quote could increase almost $1,000 more than what I was quoted initially. Plumber George informed me that he was told by Kenny that only a garbage disposal was requested in the scope of work. Part of this quote, George stated that the disposal I had available for them to reinstall didn't have all the parts needed and that I would be required to purchase a completely new garbage disposal for him to install. Since this work was completed, I spoke with the contractor that un-installed the sink/garbage disposal from the kitchen demo and he confirmed nothing was missing and even it a parts were missing that those parts could be purchased at Home Depot for $10-$15 and there was absolutely NO reason why I would have to purchase a completely new unit. This was just one more way for the company to take advantage of me and make more profit.
Their website even states text a photo of your issue for a free quote. As the induvial representing a company to gives quote, I am confused how Kenny how could be so unaware of correct pricing. This is a classic taking advantage of the customer that had no other options at that point of them being on my property Christmas Eve. It is not only bad business, unethical, it is also price gouging.
The prices quoted on Christmas Eve (totaling over $1000 higher than quoted weeks before) ...
Install new hot and cold water supply shut off $650.00
install new garbage disposal (new unit and labor) $325.00
install faucet $285.00
install dishwasher $525.00
After disputing the dramatic increase in pricing, Kenny offered $100 off bringing the total down to $1,685.00. I obviously begrudgingly took this pathetic offer as I was stuck with this company if I wanted to have a working kitchen on Christmas day. Not once did Kenny acknowledge or apologize in his miscommunication with me on pricing or not communicating what was the real scope of work to the plumber George. They did waive the 4% credit card charge at the end when payment was rendered. If they would have charged the earlier lower quoted price, this waived fee would have been irrelevant as I had the cash to pay for the original quote.
On top of being over charged by this misleading company, they didn't even complete all the work agreed up. When they arrived, my dishwasher was property mounted to the countertop. The dishwasher that has been screwed securely into the new countertop before this company arrived was never securely locked in when George and the other plumber completed their plumbing work. This was not discovered till later that day, when I went to load the dishwasher. I had to pay someone else to come after Christmas to securely lock in the dishwasher. There was no way I was reaching out to George or Kenny to have this completed by them as I was unwilling to allow deceptive individuals back in my home.
Now this is my mistake to trust Kenny and the company to even semi honor their quoted price and I failed to get a quote in writing before their visit. This company saw a woman trying to manage a home project the day before Christmas and was dishonest and took price gouging to an extreme.
With two workers being in my home on Christmas Eve to complete this work, I don't have the ability to know who, but two of the wrapped presents under my Christmas tree happened to walk out the door that day, before they were given to my family members on Christmas day. I didn't realize this happened until my family gathered Christmas day and we realized items were missing. This is even more disappointing then being over quoted and price gouged Christmas Eve. Obviously, someone needed those presents more than my family did. I trusted my home would be a secure safe place and that trust was lost.
I won't be using this company for my future plumbing needs ever again and will do better in the future to have quotes done in writing before giving my business to other companies.