I like many of us who have a leak didn't realize until my water bill came and eventually confirmed with the water company. I called Plumbers unlimited who at first seemed very professional. I called and spoke with a woman named Robin and told her my issue of having a leak in my yard with water running down my driveway. She said no problem and we set up an appointment after being quoted $350 for the job prior to seeing it. Either way, I just wanted my pipe fixed so I can have a normal water bill. She set the appointment and told me that they would come out the next day between 10 am and 2pm. Which means I had to stay home from work in order to be here when they arrived. After waiting around all day for a phone call to let me know that they are enroute, I get a call at 1:19 pm, telling me that they won't be able to send anyone out to my home because they have previous appointments and that they earliest she could send someone out is early the following week. After making an appointment the day before, calling off from work(money I missed out on), and receiving a call almost 45 mins of the deadline of them supposing to be at my home, she tells me she can't someone out until the next week. This is a perfect example of bad business. She's the one that set the appointment. I the consumer can only set an appointment based on their company's availability. So here I am, not only missing out on working, sat around all day waiting for them to come but I also have to call another company to come out and fix the problem. If this is how they treat their costumers, then I don't want their business anyway. I have to turn the water back off and set up another appointment with another company. Plumbers United will never receive my business again and if they are in good standing with the BBB, I don't see how with treating the customers like this.
