Chen Plumbing

Good service
Our house had a major underground pipe leakage and they fixed in a few hours

Yes they do show up on time, the cost is medium range.   My problem was they put in a main sewer line for $3,550.00   from my house to the street.     All was fine until the ground dropped several inches to foot here and the the entire long line.   Especially at my house over 8 feet along the foundation.   I now have rain water being rerouted at my foundation wall and the water is coming through my basement footing.    Called Tim Chen himself who refused to come out and even look at the issue and told me to call a landscape company.  Tim Chen told me we fix pipe.  We are not a landscape company.   When I asked him then why was the pipe not left exposed with the instruction for me to call a landscape company at time of plumbing service he suddenly stopped the conversation with me.      

The issue is that his employee did not correctly pack the clay at intervals over the pipe line so now I have huge areas of ground that have dropped and large deep cracks many feet long.   Now I have to pay another company to come check for a void under pipe so it will not crack, check the  spring line and where pipe comes into the house and correctly pack the ground.    Once that is finished then have my foundation check for water damage.

DO NOT USE THIS PLUMBER.   HE DOES NOT STAND BEHIND HIS EMPLOYEES WORK AND I had substandard negligent work performed.   I will be learning about small claims court now.

Tim has resorted to lying as our text chain shows. My first text notified him of a slow drip in the shower, sad and slanderous. UPDATE: Now he's changing his review to cover for his lie, SHADY!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Tim has done various plumbing work for me over the last two decades providing excellent service. My house is old so over the years have needed various services. The most recent service was on December 14, 2022 when services were needed for the bathroom and kitchen sinks. As always, Tim did an excellent job and was very responsive when contacted. He scheduled a service within 24 hours of being contacted. I strongly recommend Tim.
Services: Outdoor plumbing system repair, Water heater installation, Garbage disposal installation, Toilet installation, Faucet installation, Sewer cleaning

Tim has done work for us for many years and I have referred lots of people to him who have been very happy with his service. I received a $1000 dollar water bill and called Tim. He came out the same day, Wednesday, diagnosed the problem and presented the options for repair. By 2pm on Friday I had a new copper water line to replace my old leaking galvanized line. Problem solved in 48 hours and for a very reasonable price. I recommend him wholeheartedly.

Tim Chen promptly responded to my request for an estimate,  offered a reasonable price, and provided efficient and professional services.  I will definitely call them again.

Tim Chen came out day of and fixed my sewer line that broke. Replaced the whole line and reenforced the securement in the crawl space. Came out at 6pm and finished before 9pm. So so reaponsive and helpful!

Chen is amazing! Very quick and efficient! Literally took him less than 10 minutes to complete the service!! Would recommend again and again!

This guy is a con man with no ethics. He quoted me one price $395 then saw that I was a single woman, got the toilet off and then told me it would be $995 to continue. And that was just to do the diagnostic!  Even the guys doing the work agreed it was shady and way over-priced.  When I told him I was going to report him to the BBB and not to continue he texted me that he was going to put a lien on my house because I didn't pay. Never did I even threaten not to pay the $395 for the work done and yet he pulled that kind of threat out as if it was common practice. I was shocked.  Extremely unprofessional and disrespectful.
And by the way , the toilet still won't drain.

Needed a toilet replaced and they were able to come out the day after. Price, professionalism and competence top notch. I'm only calling them for plumbing work moving forward.

TC Plumbing is great!

The (original) main sewer line for our nearly-60-year-old house had been frustrating us for years, and our 20-some-year-old blue-poly water main had already been repaired once for cracking and was due for an overall replacement now.

I called Tim Chen late on a Thursday afternoon-- around 4:00. Tim took the time to come and check out my situation that evening, when I was thinking the I'd be happy if he just come by the next day. He gave me several options to solve my problem, from a patch that would solve things for a while, to a total replacement that should last for decades, and he also offered to bundle the water main replacement at a huge discount.

These jobs had been quoted for me in the past by other plumbers, and the projects were simply too expensive to consider unless we had a total plumbing failure. Tim's prices were far more reasonable, and I had heard good things about him, so I took a chance.

His men were tied up on Friday morning, but he said he could do the work on Friday afternoon. The timeframe concerned me-- what if they couldn't finish before the end of Friday? However, Tim promised he could get the job done in a day, and we would have our plumbing back in service by Friday evening.

Not only did they complete a 100 foot sewage line replacement in a deep trench, and and a similar length of water main with copper, but they found time to replace a leaking, worn out faucet that I asked about late into the repair work.

Between their morning job and all of  my work, his crew must have worked a 12-hour-day, yet they stayed late and finished all the work, even the faucet, which I figured would get pushed until the next week, after they had worked so long on the sewer and water line.

I can't recommend Tim Chen highly enough. I can only describe Tim and his employees as polite, friendly, and professional.

I won't hesitate to call them the next time I have a plumbing repair need. or to recommend them to a friend or neighbor.

I cannot believe that I have waited this long to post a review for Tim Chen Plumbing, as they totally saved my behind on New Year's Eve this past.  I was working on a community event in Tucker for the holiday, and came to my house to pick up something, and found that my hot water heater had totally blown and was spewing hot water all across my basement, flooding everything.  Tim's crew had already done a complete sewer line replacement for me a couple of years ago, with the experience being one of the best of my life in dealing with anyone on a property related issue.  I spoke with Tim at around 11:00 and by 1:00 his crew was at  my house with a top quality replacement unit, which was quickly installed and everyone got to go on to their festivities.  The price was as quoted, and as previously, his team members were delightful and left everything in great shape.  I'll never call another plumber again!

I've used them over the years a handful of times, and they also worked as a subcontractor on my house while I had the kitchen re-done.

Prices: his prices are probably on a par with many plumbers, not dirt cheap, but not a rip-off.

Craftsmanship: Tim and his crew really seem to know their stuff, and will work long and ridiculous hours to get the job done.  Some people might knockoff at 5pm, but if you are in the Tucker area, it's quite possible he'll swing by even after that to take a look at things.

Chen Plumbing always responds quickly and has a great team to fix any plumbing need you have!  Highly recommend Tim and his crew!

This is the second time I have used Tim Chen. Once for the whole sewer line and once for a hot water heater.  Both times he did the job really fast and well. Had no issues. Pricing is very fair compared to some of the big firms. Not cheap but certainly not overpriced.

Chen Plumbing did a great job installing a new bathtub (after prior contractor totally messed up the plumbing). Chen also replaced the old hot water heater which was a horrible job. The spigot was corroded and stuck - the tank would not drain. Zane and Gus had to lug the water-filled tank out of the crawl space on knee-pads. Late that night, the tub's copper pipe sprung a leak - water was draining to the floor below. I called the office next day at 7:30 AM and the boss himself rushed over to fix the leak. I recognized the boss from 20+ years ago when he was the only plumber who responded late at night before Christmas to fix an overflowing toilet (tree roots). In a few hours, his team dug out the front lawn to replace the pipe to the curb plus install a clean out. I really appreciate these folks who know what they are doing and, above all, they are just good people. Licensed, experienced, great service, fair price. (Can't post photos right now -- the bathroom is being tiled.) Thanks, Chen Plumbing.

Responsive, fair pricing, does the job right the first time. I enthusiastically recommend Tim Chen.

I have used Chen plumbing on 2 different occasions and been extremely satisfied both times!  Tim came out to repair our main water line and then recently Zane came to install a new shutoff valve.  The plumbers know what they are doing, are very reliable and professional-plus their pricing is reasonable.  I had called a couple of different plumbers to fix my main water line prior to calling Chen Plumbing and couldn't believe the amount of ineptitude with the other plumbing companies!!  Tim fixed it easily and promptly and earned my loyalty as a customer.  I would highly recommend!

We have used Chen Plumbing for years now and are always satisfied with our service. We can count on them to quickly resolve any issues we may have!

Tim and his crew replaced our service line and all incoming water pipes, installed a new water heater, and changed some bathroom layouts for us.  He was the best price by far and did excellent work.

I couldn't be more happy.  I've been using Tim for over 20 years.  This time was for an incredibly clogged pipe.  Got a quick response via text the morning after I put in a text the evening before.  They got to me that day.  The individuals sent out, Victor and Luis,  made an excellent recommendation, worked fast, cleaned as they were going,  and resolved my issue with what will undoubtedly be a long term solution as opposed to just a quick fix that very easily could have resulted in worse problems.  They were experienced, knew what they were doing,  were friendly, and conversant.   I'll keep going back to them.

CROOK, awful job, he came out and started a job that we had a firm price on, his guy messed up on the toilet rough in said it was a regular and it was a smaller one, we got a new one from store he wanted to charge an extra $375 to come back and put in the toilet that he made a mistake on.  had a leak on another fixture he installed I had to fix, as I would never ever call him again

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