Atlantis Plumbing

I called Atlantis Plumbing Friday, May 8, 2020. I told the customer service that we just received our Douglasville-Douglas County (WSA)water bill for $662.33 for less than ten (10) days. WSA indicated that we may have a probable water leak. When I talked to Atlantis customer service, I was told that a technician would be dispatched to our residence on Saturday, May 9, 2020, between 2-4 pm. I was doing errands that day, but I told my husband I should be home by that time. Bryan came by the house, I believe, from what my husband told me around 1 pm. My husband said Bryan came inside the house, turned off the main water supply, then turned back on the water supply, checked the house for possible leak, etc. Bryan told my husband we DO NOT have water leak. I was wanting to talk to Bryan because my husband does not quite know what to tell Bryan the exact issue I'm trying to determine regarding our water bill. I called Bryan the same day he came to our house. He told me he found NO water leak, and he said the meter was blinking on and off. He also said he will be glad to send me a letter of his findings to be sent to the WSA. I called WSA on Monday this week May 11, 2020. The WSA maintenance staffs who installed the supposedly smart meter were dispatched to our house the same day. Joe the WSA technician, who installed the new smart meter, and I looked at the new water meter. The meter was not moving at all. Then Joe told me to turn on the water hose connection to the water faucet at the front yard. I turned the water faucet on, and The meter was barely moving. JOE CONFIRMED WE HAVE NO water leak. Then Wednesday this week, May 13, 2020, I hired a teenage neighbor to wash my husband's truck. I turned on the same water faucet at the front yard, with the hose connected to the water sprayer, BUT the sprayer not yet turned on. I looked at the water meter, and I was amazed how the meter was running. The meter reading was turning 2 GALLONS USAGE IN EACH SPLIT SECONDS, although the water was not being dispensed yet. I called the WSA yesterday to hopefully be able to talk to Joe, since he told me to call him back if we have any more problem. But the WSA customer service was giving me a hard time. I called Atlantis just now to talk to Bryan. Atlantis customer service told me Bryan is in the field and not available. While Bryan told me Saturday when I spoke with him that he would be glad to give a letter from Atlantis to confirm his findings about probable leak, Atlantis customer service would not allow me to leave a VM message for Bryan. Atlantis customer service told me Atlantis could provide me a letter for $85.00. Yes, it's not a typo, $85.00 to give me a letter from the technician who was dispatched to my house last Saturday. $85.00 for a letter!?!? That is outrageous! I will be glad to pay some amount, but NOT $85.00. Here we are seniors having issue with our water company, which we NEVER had for living in the same residence for over 40, we have to fork out $85 just for a letter? I appreciate the owners' response to this review. Thanks.

Had water line leak between meter and house, called Atlantis Plumbing and they had a company plumber from the Dallas office out to my home in about 1 hour, yes one hour! He isolated the leak within minutes and had it repaired and functioning within 2.5 hours. This plumber had his act together. Since I was in a hurry, I did some of the digging to speed things up and for this he gave me a small discount on the bill, without me even asking.  The plumber was 100 % professional and his technical skills outstanding. I highly recommend Atlantis Plumbing based on this service call. I give them 5 stars. I know I show up as being from Pittsboro, NC. however, I also have a home in Villa Rica, GA., which is where the plumbing repairs were done.

We had a leaking toilet valve at one of our rental properties. We contacted Atlantis and John Massey came out to diagnose the problem and do the work. He arrived at the agreed on time and finished the work quickly even after having to procure a part. John was thorough and explained everything. We found the price to be fair especially considering John's professional approach. We'll call Atlantis again when the need arises.

They were on time, nice and found a leak in my hard I had searched to find for years.  Hope I don't need to but I 100% would use them again.

I have used this company for many years as our go to plumbing company. The have unclogged our kids bathroom toilet, fixed a small plumbing issue in our bathroom and now recently they have fixed a major plumbing issue and gotten our plumbing inspection ready for us to sell our house.

Tim Johnson and Josh Johnson were very knowledgeable and helpful. They took the time to educate me about plumbing and what they needed to do. They gave suggestions on ways to save money.They were speedy with their work and cleaned up afterward.

They are highly recommended by me.

A pleasure to do business with. On time, reasonably priced, and pleasant personnel.

John Massey was at my house within an hour of me calling Atlantis about a toilet leak. He was professional, prepared, fast and very polite. He was knowledgeable about the problem and the price was reasonable for a fix. I would definitely recommend Atlantis and asking for John!

Robert Camp and Demarcus were professional, friendly, knowledgeable and very reasonable. They fixed out leak and water pressure for a fair price and were very kind. I highly recommend.

They completed the original task satisfactorily. Their original service fixed my leaking sink in a timely fashion for a reasonable price.

However, they spent a lot of time avoiding helping me out on the follow-up work in our older home. I needed a stripped fixture replaced. They looked at it, suggested we go find the fixture we want, and they'll come back to install it. After most of a day looking at the same two junky models with plastic bits at multiple home improvement stores, we got a suggestion from a nice staff member at one. He suggested that we ask our plumber to order something from some suggested companies that only sell to plumbers. I looked at some catalogs online, found some nice looking and affordable fixtures that had bits made from brass and other non-polycarbonate materials, sent the catalog sheets to the plumber and let them know a handful of items that would make me happy. They said they would get me prices, order something, and get me taken care of. No call back for a couple weeks, I check in with them, and they proceed to passionately disagree with me about the conversation we had about ordering fixtures for me. Rather than argue, I ended the conversation and called a different company (also recommended by the gentleman at the home improvement store) who got my problem resolved.

I'm not unhappy with the original service I received, but I will not be doing any future business with them.

Robert Camp diagnosed my toilet issue very quickly.  As he didn't have the type of line that he wanted to install with him, he informed me that he would go and secure it from a nearby supplier.  Upon his return, he quickly made the repair and told me I was good to go!  I then inquired about a larger issue that I need to have repaired, but I wasn't ready to have the work done yet and he provided me with all the details of what is needed and the cost estimate.  He was very courteous, professional and friendly. I will use Atlantis again for my next repair and will ask for Robert specifically to perform the work!

Just had some work done by them. I have used them for five years now. Professional plumbers that always do a good job and stick to their estimate. I highly recommend them.

John Henry did a great job installing a dishwasher  for one of the properties that I manage.  His pricing was below the competition, he was responsive to my calls, and he even hauled away the old dishwasher for no extra charge.  It was above and beyond.  I will be asking for John by name the next time I have a plumbing issue.

We had a main line water leak in the yard. We called Atlantis Plumbling yesterday 4/14 and they came out today. Bryan called before he arrived. And he arrived promptly. He told us what was wrong and fixed the problem immediately. Great service and the work was done. We would definitely call them back again to fix whatever is needed.

I am so grateful that my HOA called Atlantis Plumbing for what turned out to be the main line break that leaked into my (and a neighbor's) unit.  Herman and his crew were courteous, efficient, and did a really professional clean-up job.  Thank you SO much!

Great experience!!
I called because I came home to a flooded hallway bathroom- they were able to come the next day John was fantastic- worked with my schedule within the arrival window. All the necessary repairs were done efficiently and professionally!!
Thank you!!!

Mike did  Excellent job His performances were very good and very professional. His knowledge was outstanding

We broke the water feed to our toilet at 8:30 PM - had to shut the water off at the street to stem the tide. Called our usual plumber who said sorry, can't come tonight. Called Atlantis and learned that Robert Camp was just a few minutes away. He called to confirm he was coming and ask a couple of questions.  10 minutes later he was fixing the pipe, re-installing our toilet, and augering out the blockage that start the whole mess. 1 hour from flood to fix and he was helpful, courteous, and kind. We were able to get our showers and sleep sound knowing all was well. Was it worth the $500? I say yes.

I had a malfunctioning toilet and what I thought was a malfunctioning hot water heater. I called Atlantis Plumbing on Saturday morning, and Robert was at my home within a few hours.  Robert diagnosed the issues, explained the solution, and performed the work neatly and efficiently.  The price was reasonable and there was no attempt to up-sale me. I'll definitely use Atlantis (and hopefully Robert) again and recommend them to friends.

I found the Atlantis Plumbing Company on the internet and I am glad that I did.  I normally ask friends and family for a referral, but this time I needed to find help quickly and it was the weekend.  Reggie at Atlantis Plumbing came out the same day and was able to tell us what the problem was and gave us an estimate. He replaced the leaking water line from the house all the way to the street meter.  He was on time as promised and gave a wonderful price and warranty. I highly recommend this professional company for there quick help getting the work done that we needed and customer service.  Thank you!

My initial plumbing problem was that the hot water would not always work. I dealt with this but after the third cold shower, I decided to contact Atlantis. The original tech not only did not fix the hot water issue, but broke our bathroom sink. He was never instructed to work on the bathroom sink. After returning for the third service call, the problem was still unresolved. A new tech named Chris was dispatched and was nothing but efficient and professional. He told us that the other tech had been let go from the company and that he was a 20-year veteran in the plumbing trade. He identified the problem(s) and took appropriate measures to correct them. Though I did have to have a couple more return visits, I am pleased with the outcome. Chris was great and would be a pleasure to work with again. My experience with Chris overshadowed the earlier displeasure with Atlantis. I would recommend them highly.

Roby was my Plumber for me for a full kitchen renovation and a few other items in my 40 year old house.  Atlantis is of good quality and I would highly recommend Roby for his quality work and customer focus.

I had a leak on 10/11/19 by the side of driveway and called Atlantis Plumbing to look at. They sent a plumber on 10/12/19 morning. I met him and he said that he will look into it and let me know how much he will charge but minimum will be $300. I left for work and he called me after 20 minutes that I have polybutylene and a pinhole leak and cost to repair $375 with no warranty. Although price was high but I had no other chice at that time. I told him to go ahead. After 30 minutes he called and said it is fixed. My wife paid by her credit card and he left a receipt in the mailbox. When I came home and saw instead of removing the layer of grass and after refilling dirt putting the sod layer back,he filled the dirt and about 9-12 mount of dirt was there.This was very unprofessional. I had to level it and reseed the area. Not happy at all.

I would like to give a shout out to Robert Camper at Atlantis Plumbing. He was honest and professional. He took pictures of everything before and after to show me. He also explained everything in detail of what was wrong and what needed to be fixed. I will definitely be requesting him in the future if I ever need any work done.

They came out same day to check out the problem (on a Sunday) and wrote us a quote. They came back the next day and completed the work in the freezing pouring rain. Which I was very grateful since we didn't have running water. Everyone we encountered was very professional. I would and have recommenced this business to a friend.

using Atlantis plumbing saved me money and alot less headache i needed a water heater replacement  it only cost me 950.00. cy came to my house and did the water heater replacement. he was very kind it did not take him long to replace it and the price was fair

A plumber arrived promptly and performed the job competently.  (He replaced the flushing mechanism in the toilet tank - we provided the new mechanism.)  He worked about half an hour and charged us $175.  The plumber stated that their minimum charge is $125.  This was way too much for a short, simple job.

Professional and courteous company, but definitely not the cheapest. I had rats chew 3 wires on my hot water heater. Young, polite guy came out on time, quoted me 1300 for a new heater, I asked couldn't he fix the wires and he said no and he said they don't make the parts anymore to fix my 2009 water heater. After calling many more plumbers I found a few who could fix the burner assembly where the wires were attached for around 450 and finally found a plumber who fixed the problem on the spot for less than 200! If you're a plumber I think you should have the ability to fix water heaters and not just sell me a new one, I'm sure it has several years life left to it. If you're worried about liability issues when working with wires, have me a sign a waiver, but I think people should be given affordable, repair options.

These guys came out on short notice, were three times less than the next quote and fixed a leak at the mainline well past 5:00 o'clock on a Friday.  I would use them again and recommend them to all.  Ask for James M., he's great!

We got several estimates for our plumbing project.  Atlantis was among the lowest (substantially lower than the Home Depot estimate).  Ultimately, we chose them because we felt comfortable with them.  We were glad we did.  Jackie and his partner were extremely careful not to make a mess...laying out plastic through the house, wearing plastic footies, etc. We had a problem, which ended up not being their fault, but they were back out in a flash to troubleshoot.  They are our new go-to plumbers.

Atlantis Plumbing wins again both with price and service. Today, I was fortunate enough to get John Massey as my service tech. He was professional, quick and a pleasure to work with. I'll definitely recommend Atlantis and John Massey anytime someone asks me for a plumber.

When I first moved into my home, I had a major sewage line issue.  It goes without saying, I was VERY upset.  Atlantis came out right away and assessed the situation, and ended up saving me a ton of money.  They were knowledgeable and honest.  I would definitely use them again.... hopefully not too soon! :)

Summary: honest, local plumbers that responded quickly and fixed my issue for a reasonable price. Perfect for homeowners that don't want a big corporate company.

My expansion tank on my water heater ruptured and flooded my crawl space. I realized this at 1AM and after calling dozens of places Atlantis was the only one that called me back a couple minutes later. Super nice guy called me and we talked through what was happening and decided to wait until the morning. He also helped me connect with a team to remove the water which I didn't end up needing, but that team called me super early the next morning and we talked through the flooding and how to remove the water. Jeff Sr. was the actual plumber that was at my house by 10:30AM the next morning with the exact part I needed. He told me the price upfront and was very courteous and graciously explained all about the tank and honestly shared his opinion with me as we talked through my water heater situation. I love that I now have a go to plumbing company for any future work I need. Would recommend to a friend.

Good reviews all around. Several years ago, I needed weekend work on a sewer line. They did the job quickly and for a fair price. Yesterday (8/21/16), I was having trouble installing a sink faucet. They could have come out on a Sunday evening, but John and Tim were very helpful. Tim did not come out to fix the problem, but walked me through the process successfully. No cost to me. This was above and beyond, IMO.

Terrible service. Cancelled my appointment in the last 30 minutes of the two hour window I was given and didn't use the word sorry once.  Woman on the phone was entirely unapologetic and at one point blamed me for not picking up my phone immediately when they called me, despite calling them back five minutes after.

This is the first plumbing company with which I've had a wonderful experience. It was so easy to schedule an appointment and the plumber, Bryan, was excellent! Bryan called in advance to let me know he was on his way and arrived promptly. He was able to rule out a leak in the home that the City mentioned may be causing our high water bill. Bryan was patient and explained everything he did so I could have a better understanding of how he was able to rule out a leak. Atlantis Plumbing will definitely be our choice for all future plumbing needs - their pricing is fair and their plumber was great. I highly recommend them!

John Massey installed out vanity fixtures and plumbing yesterday. It was a great experience. They were on-time, professional, cleaned up the resulting debris, and even made a suggestion on how to easily fix our bathtub drain.

In a new home, built 40 years ago and we were welcomed by a leak in our water line (from meter to home). Atlantis was recommended and they made a bad experience almost enjoyable. Knowledgeable, customer-focused and experienced had them tackle a not-to-typical issue into a very satisfactory result. Lawn wen undisturbed and Cody oversaw the project with constant feedback and questions (as needed). They were great!

Atlantis Plumbing are the best - so glad to have found them.  I wish I could give them 6 stars!  Their scheduling personnel are professional and efficient.  Their technicians are personable, very knowledgeable, and careful to clean up after service.  We have used them twice this month, once for a clogged kitchen drain (Blake) and then for a burst pipe in the ceiling (Cody).  Then we called them to check if our tankless water heater was leaking on a Sunday because of puddle in garage (by this time we were paranoid) and the tech asked when we had it serviced last.  We had never had it serviced because the plumbers that installed it never told us that it needed annual service!  So now they are coming back this week to service it and set us up for annual service visits--and they did not even charge for the trip on Sunday.  They are honest and reliable and explain how they are fixing your problem and what caused it. Their prices are very reasonable compared to what some of the other companies have charged us and only provided shoddy work which we had to have re-done in some cases.

Thanks to Cody and Michael. They have arrived on time, quoted fair prices, and did great work. Will continue to use them for our plumbing needs

After one of Atlantis' plumbers did a very unsatisfactory job of installing a new toilet, I requested Atlantis send an experienced plumber to inspect the work.  Atlantis sent out Robert Camp and he did an excellent job to my full satisfaction.

Our real estate agent contacted Atlantis on a Friday morning and scheduled an appointment for noon. The plumber, Jason Davis, was on time, and very pleasant. We needed a few things addressed with written explanations to provide to the buyers of our home at the closing. He took care of everything we needed, made a quick trip to the Home Depot for parts, finished within a reasonable amount of time, and cleaned up after himself. You can't ask for more than that. I would definitely use Atlantis again, and ask for Jason.

Okay so my first impression had much to be desired. I had an appointment range from 12-2 and Atlantis called at 12 and said no one was coming afterall. I'd need to reschedule for the following day even tho I had already rearranged my day to accommodate the appointment.  Well thank goodness they have John Massey on board b/c this would have been a very different rating without him. I like this dude. He quickly fixed my kitchen sink issue - and taught me some tips and tricks to help prevent me from having the problem again. I basically got a plumbing 101 session for free! He was quick and even took a look at some other minor issues. John was polite, professional, funny, and patient (with my many questions). He's the only reason I'd return to a company that rescheduled on me last minute, so ask for him!

We recently purchased our first home and had David with Atlantis Plumbing come out to provide a free (you read that right!) estimate for the necessary repairs prior to moving in. Once closed on the house, we scheduled them for the work to be completed and everything ran incredibly smoothly. David and his partner are a quick, efficient, professional team, and I'd recommend them to anyone. I know who I'll call should anything arise in the future!

Butch and Jerry are life-savers!! We just purchased a commercial building in midtown Atlanta. After months of construction held our first event and the restrooms flooded- massive flooding!! It was 9:30PM We called Atlantis and they were on site with 45 mins!  The identified the problem, found the source solved the water flow, and diagnosed what was really the main problem!  

Both guys were super informative and professional and just all around excellent customer service!!

John H. showed up on time, was friendly & courteous. He diagnosed the problems with 3 toilets quickly, and provided a fair estimate. Then he took care of the job very quickly, & left no mess. I recommend Atlantis & John highly.

We have used AP for two of our homes and their level of service and pricing is amazing.  It is always difficult to find good service and companies that stand behind their work.  Tim, Kris and Josh service our basement - they filled in an area around a pipe that was leaking from outside and they did an awesome job.

We had a galvanized steel water supply line replaced and could not be happier. Our quote was done by Robert who was very friendly and insightful. Cody and Justin then did the work and they were also very friendly and treated our property as if it was there own. I was worried about ruining our front lawn and landscaping and they minimized the impact as much as possible. They even raked the landscaping bark to either side of the trench path so that it could be easily put back once the trench dirt settles. The trench width was also much smaller than I thought it would be. They were very clean-cut about it which minimized how much grass will need to replaced. Pricing, service and result were all great. Thank you!

I'm not one to write reviews but in this case I feel compelled. I hired Atlantis to repair a minor leak in a faucet. They came out, inspected and quoted a reasonable amount which I agreed. It needed a part which they ordered and came back and installed. Still leaking! They sent another plumber and he said wrong part was ordered. They ordered part again, missed three appointments to instal. Finally came out and installed part. Still leaking! Chris the manager came out and I was notified everything was completed and working. Next day, still leaking. Called Chris and asked for a refund which they never credited. I would advise to find another plumber, very frustrating and poor customer service.

Just before our house sitter arrived to relieve us for vacation, our kitchen sink stopped up with Lord knows how many years of unpleasant buildup. Atlantis was my first call Tuesday morning. They answered the phone immediately, and scheduled us for same-day service. Jon Camp and his assistant, Tony, were great: they arrived on time, fondly greeted our terribly obnoxious Dobermans, identified the problem, and had us back up and running in less than an hour. Jon was even courteous enough to inspect our shower water pressure---a pitiful drizzle we've accepted as normal for 14 years---and advised us to get a non-low-flow shower head. Highly recommend them! A wonderful end to an unpleasant situation.

Dirty dealing, and unprofessional service. These folks seemed good at first but they were caught red handed trying to charge me for a repair and service that was not needed. They had no idea I use to be in the plumbing business for years before I got into real estate. And when they were caught they just said it was a simple mistake. So I fired them like I do any other simple mistake vendors that lie to me on my flips. Just appalling.

Great job done on the replacement of our water line.  They responded the same day and completed the service the next. Quick,  polite,  knowledgeable and pleasant. Great price

Atlantis plumbing was a great call to make off of yelp, they came on time did good work and Robert Camp the plumber did a great job telling me about all he was fixing from start to finish, even talk a little  football and baseball, thank for the good work.

Ok, so I have American Home Shield and let me just say after 24 hours of the run around...they did nothing and wanted me to sit and wait OVER 48 hours for them to fix my toilet which was backing up onto the bathroom floor. (Yuck, I'm cancelling American Home shield) WHAT?  WHO DOES THAT?!?!  So after calling about 6 other plumbing services...this was BY FAR THE BEST PRICE.  Robert and the Atlantis Plumbing team were wonderful!!  They picked up on the first call and sent a technician (Robert) out ASAP.  From the time I made the call from the time it was fixed was maybe 2 1/2 hours.  He arrived promptly, was professional, kind, and fixed a main line clog in our half bathroom that was blocking our kitchen sink and bathroom sink from draining properly. Now, I hope I don't need to call a plumber anytime soon again but if I do...I'm calling Atlantis there is no point in calling anyone else! Best Price! Best service! Best Team!
Thank you Atlantis Plumbing and Robert

We had a toilet and bathtub with a serious clog that needed to be fixed ASAP. We reached out to a couple plumbing companies and several were very eager to start the tentative quotes unnecessarily high and we just didn't trust that. We gave Atlantis a call and set up an appointment. We did run into a snafu with scheduling delays, but this review is really about the quality of service. Jon Camp came out to fix the issue and we loved that he tried the most economical approach first and then gradually proceeded from there, when those options didn't work out. He was methodical and neat and kept us in the loop about all the steps he was taking. And while he was here, he noticed (and fixed!) other plumbing issues that we had. We know exactly who we'll be calling the next time we have a plumbing problem.

We've used Atlantis Plumbing for two properties now and have been very pleased with their service on both.  They've solved our problems both times and were very affordable, especially compared to the other plumbers that gave us quotes.  They were also reasonable about their availability and how soon they could send out a plumber from their crew.  The only reason I could not give a perfect review is because we had an experience with one of the plumbers that was a bit less professional - slammed our front door very hard a few times on his way out to truck and was a few hours late to start the project.  Other than that though, our experiences have been nearly perfect and we will definitely use them in the future and recommend them to friends and family.

I called Atlantis because my garbage disposal was acting up late on a Friday night. They answered the phone and came out on a Saturday morning to fix it. John Massey was prompt, kept me informed of everything that was going on, and gave me information about how to fix it myself next time it messes up. I highly recommend Atlantis plumbing!

Butch was a breath of fresh air.  I hired another company to replace a sewer drain for $5500 and a 2 day timeframe.  After the first day and a 10ft hole in my back yard, they told me the job could take 2 weeks and the price could triple.  Luckily, I called Atlantis and Butch was out there same day and said he could get the job done for the original quote of the first company in 1.5 days.  He was finished in 1 day.  Butch was honest and professional during a time when I was in a very vulnerable position (a giant hole in the backyard with sewage draining into it is a bit of an emergency situation!).  Thank you Butch.  I would recommend this company to anyone.

I called Atlantis because of a leak in my basement and my shower/kitchen sink started backing up. Tim arrived a little over an hour later and was able to diagnose immediately that I needed a snake, which he got done pretty quickly. He gave me options, which I liked. He also identified another issue (a crack in the cast iron pipes!) that I was given an estimate for to be repaired in the future. Tim was pretty cool and knew what he was talking about. I'll definitely use them again!

Got a couple of ballpark estimates from other plumbing companies for a dedicated water line to our fridge and ultimately decided on Atlantis to do the work.  They were quick to schedule and John Massey came out to do the work.  He was courteous, honest, professional, knowledgeable, and efficient and I would not hesitate at all to use him again.

I can not thank Robert Camp from Atlantis Plumbing enough for handling my plumbing emergency within hours. We had an unexpected leak happen with our kitchen sink and Robert was able to effectively and efficiently locate the leaks and correct the issues. Not only that but he was able to help me gain more knowledge of my plumbing system as a first time home owner.  Robert was able to answer all the questions I had In regards to ongoing concerns I had prior to him coming out to my home. Furthermore, I am so pleased with how my call was quickly handled by the young lady who dispatched my case. She seemed genuinely concerned about my issue and got back to me within minutes to inform me that Robert was on the way.

While I did reach out to two other emergency plumbing companies before finding Atlantis. Atlantis Plumbing was the only company that took my situation as serious as I did and made sure to dispatch out someone to me in a hurry.

Again, I can't say thank you all enough!

We used Atlantis Plumbing recently for an emergency in a condo we rent out. Roots had grown into the pipes and clogged them, causing sewage to back up. The toilets, bathtub and kitchen sink became unusable. It was the weekend and our tenants were frantic. We called Atlantis Plumbing and Jerry came out on a Saturday afternoon and cleared the lines, then came back on Sunday to repair the problem completely.  He had to jack-hammer the cement flooring up to access the pipes, remove the clogged ones, replace them, and then re-pour concrete over the area to replace the flooring. It was a huge job that took 6-7 hours. We were very grateful that Atlantis Plumbing was available and they did a great job. Jerry also came out again that following Thursday and made a minor repair on the washer/dryer hookups, which had started leaking. He did not charge us for that repair, which I thought was very fair of him. I also appreciate that he took photos of everything for us so we could show them to our insurance company which was very helpful, as they did honor our claim. He took shots of the roots getting into the pipes, the area he had to repair, everything. We did everything via cell phone. The office personnel were great, and quickly responsive as to requests for invoices. I found Atlantis Plumbing to be very professional and courteous. Ask for Jerry!

I had a big plumbing job to get taken care of - moving some pipes and winterizing them as well. The previous home owner had not done a great job of protecting the house. But, Atlantis and the two extremely professional folks who came out, Brandon and Dave, did a great job. They advised me about what they were doing every step of the way. They quoted a price and stuck to it. They took time to listen and respond to exactly what I needed. This is the second job I have used Atlantis for and I am very happy with their work, their responsiveness, and their professionalism. AND - I only called them three days ago - they came the next day to give an estimate and then the day after that the job was completed.

They came over, dug down 2 feet and fixed a pipe leak.  Took about an hour.  Charged over $700.

Jackie and Barry were professional, communicative and delivered great service.  If you want great service, hire Atlantis Plumbing.

Robert Camp was the plumber that came and fixed a problem at our house, and he was truly awesome! He helped me understand what was going on, fixed the issue we were having, and took care of another problem that we noticed while he was there. Absolute hero, and this was all super late on a Friday after his last job of the day was finished!

I've used yelp for quite awhile but have yet to write a review [what a hypocrite I know ;)] so I figured this would be a good one to start with! My husband reached out to Atlantis Plumbing yesterday about our hot water not staying hot for long. Tim showed up first thing this morning to check out the problem. He was very nice and knowledgeable, and gave us a bunch of different prices and options to choose from. I really like that he didn't try to push the most expensive option on us like a lot of places try to do! And he was able to do the job today as well. We will definitely use them again and I can't wait to take a nice hot shower first thing in the morning. 4 stars for the pleasant experience, I'll update to 5 if everything is still working great after some time has passed.

As I explained to the guy at Lowe's, the water hose thingy connector part was dripping. I didn't have a photo with me. So I called Atlantis, and they were able to schedule a visit for the next day, with no charge for the initial assessment. Tim and Brandon called to confirm the issue while they were on their way, rang the doorbell with booties on, and were friendly, professional, quick, and neat. Could I have figured it out by myself after 7 YouTube videos and 3 trips to Lowe's? Yes, and I was happy to spend a little extra to get the job done right by people who knew what else to check for to be sure the drip wasn't indicative of anything bigger. Great experience.

We hired Atlantis plumbing to repair a broken pipe in our home. The plumber, John Massey, did a great job and was very professional. They were able to come and assess the job right away and come back the next day to complete the repair. We were very happy with the work.

Atlantis Plumbing had Roby and his son come out to my townhome in Brookhaven over the weekend to fix a cracked exterior pipe. They did an excellent job and were very pleasant to deal with. I highly recommend Atlantis to anyone looking for a honest and reliable plumbing company.

After having a VERY bad experience with another plumbing company (who was supposed to be one of the most reputable in all of Atlanta!!!), I was extremely reluctant to look for another one anytime soon but as life would have it, what needed repair was urgent so I took a deep breathe and searched again to find these guys. Luckily, they had someone already in my area and within 20 minutes I had them at my doorstep. The guy who took care of me was Shelby; he was extremely professional, knowledgable, explained eveything in detail and went above and beyond to ensure that I was satisfied with the work he had performed. Not only was I extremely satisfied with his work but their pricing was more then fair and they offer a great military discount. I will be sure to use them for any and all plumbing work I will need from here on out!

My shower would not stop running even though I turned off the faucet. I was supposed to fly out of town the next afternoon and was desperate to have it fixed before I left. I contacted some of the other plumbers I worked with before but could not get anyone to come over. However James Maxwell from Atlantis called me back the next morning and was able to come within an hour. The shower valve was a brand that was difficult to replace (Pioneer) and it looked like the water supply had to be shut off and the issue taken care of later once I was back in town. But James being an experienced one, realized that he could rebuild the shower valve with the parts that he had in his truck and in less than 2 hours, my shower was working like before. I was able to go on my vacation in peace and I'm very grateful for his help - his price was reasonable too. Thanks Atlantis!

Atlantis has done excellent work for us for many years. Herman & Kyle used a camera to detect a problem within our downspout and drainage system. They were prompt and courteous and super nice!

Great service. I had an issue that took a bit of time to troubleshoot. The Atlantis team took the time to diagnose and confirm the issue and made sure I was satisfied before they left. Highly recommend!

I have to thank Atlantis Plumbing for really helping me out in a tough situation.  My tub faucet decided to run indefinitely as the knob was stripped and couldn't shut it off.  John did everything he could, very late at night in freezing weather to help but it couldn't be shut off till morning.  Another Atlantis plumber, MIke,  then came first thing in the morning and got the problem solved.  The price was more than fair and I am so thankful for their help.  Another business I called wouldn't even consider coming out when I told them the tub had jets.  This issue had nothing to do with the tub itself, just the faucet and handle.  I know who to call now!

Myself and my husband Andra Brown  was very pleased at Mr.John Massey and Mr.Ryan Cummins work. They completed there work order in less than an hour, we highly recommend both of them to complete future work at our home.

Jason, my knight in shining armor, arrived within a 1.5 hour notice when 4 other plumbing firms had let me down. I had a sewer smell in the master bath of my new home and come to find out (with Jason's help) that it was completely built wrong - no P traps, exterior nails going through sewer line, etc. Jason stayed from 9am - 8pm and came back the next day to complete the project. He showed me every item and why it needed to be fixed. I have three homes - two rentals and my new house - and have had awful experience in the past with plumbers, but I am an Atlantis customer for life now. Do yourself a favor, save money and time and hire them first!

Smart, honest plumber who saved us money!

Quick response and friendly service!

Tim and Josh provided service for a water leak in my downstairs bathroom. I made the service call on Friday night and they came to my house on Saturday morning. The diagnosis was quick and repairs completed within a couple hours.

I am glad I called Atlantis.

I had an issue with a sump pump connected to my washer in the basement. I called Atlantis and they sent a tech out who spent half the day replacing the pump and trying to figure out why my drain line was still not draining. After most of the day the first tech left Atlantis send a second crew (Jackie and Barry)to my house at 5pm and they finally got it squared away. And they did it at no additional charge. I had a tough problem to solve and Atlantis went above and beyond especially sending the second crew out the same day to get me going. I would 100% recommend them for any plumbing needs.

Although I was very grateful these guys came out quickly in the morning to fix a clogged toilet line I had spent hours trying to unclog myself, I now regret not calling around.  Yes, they were available in the morning, yes they showed up when they said they would, yes they fixed the issue and informed us what the cause likely was... BUT, the mess and condition of which they left the toilet room was completely unacceptable and not what I would have expected from a more reputable company. Despite the fact that I many, many rags out all over the floors to try to keep my floors from getting water and bacterial all over the place, when they removed the primary toilet to insert the camera they simply picked it up and put it directly on the tile floors! Oh yes they did, feces and putty all over my tiles, baseboards, walls and even on the door jam!  I was having to work in my office while they were working so I didn't see the horrible mess until after they left (hubby was supposed to be in charge of keeping an eye on them).  We had to go out and get goo-off to try and remove the putty and dried on feces first with a hard brush, and it then took me over 2 hours to sanitize the floors, baseboards and walls.  I've never been so pissed!  I called the main office afterwards and complained... they apologized and agreed that was unacceptable and took a whopping $25 off my $325 bill.  Furthermore, when he did explain to my husband what the cause likely was, he originally wanted to charge us another $225 to do a 15 minute pipe repair that only cost us $41.00 in parts from Home Depot.  What a rip off!

They were great-- fast and helpful. Atlantis Plumbing has helped us through a few issues this year including outside line replacement and inside garbage disposal replacement. We were very pleased with their service. John Henry and Cody did a great job.

Jackie and Barry came today on time and prepared. Upon entering the door they applied shoe covers before heading to see what the job entailed. They explained everything upfront and thoroughly. Jackie and Barry were neat and could not recommend a better plumbing service. Prices were great. Our upstairs toilet needed a new line placed to stop leaking.

They never showed up for the appointment - I guess they did not need the business.  We called and they said they had no record of the appointment even though we provided a name and date of the person who we set the appointment with.

Kerry and Kevin at Atlantis did superior work at my new home. As a first time homeowner I was freaking out when I found out my washer machine drainage pipe needed to be replaced because some old drywall nails caused a leak. The water spread from my garage to underneath my livingroom floor. Then Kerry and Kevin came to our rescue. Gave us a fair quote, provided honest feedback and wonderful customer service. They completed the job right away and the results were pure quality. This was my 2nd experience with Atlantis, and was just as good as the 1st. I refuse to use another plumber. I wont even use who my home warranty provider suggests.  K and K are the dream team. Dont waste your time calling someone else ! Call Atlantis. They're worth it.

I have used Atlantis in the past and had great experience.  Was out of town, so my wife had to deal with a copper pipe leak.  They charged $375 to replace 2 foot of copper pipe and tried to upsell another $550 worth of unnecessary work.  

#buyerbeware

Never again and very disappointing.

I am a disabled veteran on a fixed income.  The veterans discount they offerd came in handy. Both Jamaka and Reggie from the Dallas office were very professional, showed up on time as promised, took great care and diligence on the the installation and cleanup.  Fished new line under driveway, eliminating the added expense of breaking up and repairing the concrete. Would definitely hire again.

Atlantis Plumbing really can to our Rescue today. We had a broken water pipe at our shop and Tim Robinson came out and took care of the problem immediately. Very professional.

I've used Atlantis plumbing several times and every experience. A while back, Robby arrived to fix a leak -- but he showed me how I could easily fix it myself if I wanted to save some money. Needless to say, that was unusually kind. (Also, I enjoyed chatting with him.)

More recently, Robert came and installed a new sink for me. He was courteous, professional, and a fast worker. Also, I was pleased by the price (which was a bit less than he'd thought it would be).

Great work Atlantis!

I've used these guys several times now. They are always quick to come out, find the problem, fix the problem, and their prices are very reasonable. Everyone here is great - I've worked exclusively with Jackie and Barry and they are top notch!

Next time anyone asks, hey, do you know a good plumber? ... that's these guys right here!

I have used Atlantis Plumbing multiple times and every experience went very well! The last time was for a pump alarm. Jackie L. promptly came to the rescue and quickly addressed the problem. He was very professional, thorough and cleaned up afterwards. Will definitely recommend Atlantis Plumbing to others and use them in the future!

Thank you for your prompt
And efficient service to replace
And repair our toilet. It was overflowing ANd needed to
Be replaced. Efficient and courteous service at a good price

I am very happy I called Atlantis. They were able to help me locate and read my water meter and determine that my high water bill was due to a running toliet. John Massey, the service plumber who rebuilt my toliet and also replaced my garbage disposal was timely, efficient, and very informative. I will not hestitate to use this company, or John's services, again in the future.

Jackie and Barry were wonderful and very professional! Came in (wore booties for shoes) found problem and fixed it! Didnt over charge me either!!! Hope to not have to use the services again but if I have any plumbing issues they're my go to guys for sure!!!

Decided to use Atlantis because they could get out to our location quicker than others and we needed our kitchen sink to drain.  Guy who came out initially used an electric snake.  After a short time he said he thought we may have roots in the line and decided to look at where the septic tank was.  Said we should probable have the septic tank serviced and gave me a card of someone he said we could use.  Then he tried snaking the line again.  Still no luck at which point he decided to look at the pipes under the house.  At this point he said he thought that the buildup was so great and the pipes were so full that all the pipes from the sink to the septic needed to be replaced.  Estimated cost $1600-$1800.  Paid him for his efforts even though nothing was fixed and decided to get a second opinion.

Second opinion came out and took a look at the situation and determined that the best way to snake the line was actually through the vent on the roof.  Just then it started to rain so it wasn't safe for him to get up there.  The next day I got my own snake and proceeded to clear the line by hand snaking it from the vent on the roof as the other company suggested.  It has been two months and we have not had any issues since.  I feel bad that I didn't use the other plumber who was obviously more qualified and honest but if I ever have issues in the future I'll certainly call them and not Atlantis.  Glad I got the second opinion as it saved me a lot of money!

Did a jetting two months ago and now the blockage issue has come back. Paid $1300 for the service which they only have warranty for 30 days. Promised me that I'll have my camera footage, but that just never happened. Now they claimed they didn't record my camera record so it's missing forever(although I paid for it), and they want more money just to come and check the issue they failed to fix last time. This is the most unethical company I ever dealt with and I'm very surprised with other good reviews.

We start off with a miss communication. Robert Camp service was 5 star. His service cover up the miss communication. Atlantis plumbing cost and service is the reason I will use them in the future. And I will recommend them to others.

Bailed me out on a Sunday from a failed kitchen faucet install. John Massey is da man! Timely, efficient, and very informative, and overall a lifesaver. Highly recommend!

I had an excellent experience with Jon Camp (licensed plumber for Atlantis Plumping). He was kind, helpful, on time, and communicative. He made sure to install a quality faucet and was adamant to use something that would last and be best for my space. I highly recommend!

Jackie and Barry were incredibly helpful in fixing our leak.  Scheduling through Atlantis was so quick and easy, Jackie and Barry showed up on time and were knowledgable and professional (they climbed into my crawl space with no complaint and it's an army crawl kind of situation), and they had our leak issue fixed within an hour.  This is my second time going to Atlantis and I'll continue to use them anytime we need a plumber.  Excellent service.

We had Robert Camp come out and give us an estimate on Monday.  Estimate was good - we signed it and he was scheduled to come back on Wednesday to do the job.  Then on Tuesday, someone named Chris from Atlantis showed up and said the estimate would be 2.5 times higher than what was written by Camp.  I called Atlantis and they said they didn't know why Chris came out and Robert was scheduled to be out on Wednesday.  It is Wednesday and Mr. Camp is not here and the receptionist told me that he is where he's supposed to be and wouldn't explain it.  Absolutely awful.

Blake, out of the Dallas, GA office was very efficient and timely with my kitchen sink leak-/ I appreciate him taking the time out to explain the different scenarios as it pertained to the repair/- keep up the great work Atlantis!!!

Chris and Jason of Atlantis Plumbing are great. I had a leak coming from my tub drain to the ceiling of the restroom room below. It nerved me to think that it may be an internal problem which may be very costly. They took the time to check for minimal repairs needed first, and found that it was simply a misplaced gasket at the surface of the tub drain. Boy was I delighted to hear that; not only did their thorough, efficient diagnosis save me money, I got a crash course in Plumbing 101. They are who I ask for at Atlantis for all my plumbing needs, when I can get them, and I prefer to wait when they are not available. Thanks again guys for being the best at what you do, and thank you Atlantis for hiring good people to represent you so professionally.  B. H.

Another great experience with Atlantis Plumbing. We had John Massey come out to fix a broken shower. He was able to fix it quickly and even went out and got the replacement part we needed then came back and fixed it same day. He was extremely helpful and communicative thought the process. I will definitely be calling Atlantis Plumbing again next time I need anything.

I was able to make an appointment on a Saturday.  They came out and gave what seemed to be an honest assessment of my problems.  They promptly fixed the problem and were incredibly friendly.  As long as their work holds, I would use them again.

Had a kitchen sink that was not draining.
Guy called ahead to let me know he was arriving soon. Very polite & communicative. He explained to me what the problem was, told me how much was going to cost before starting the job. Took a while to fix but he thankfully was about to locate the problem & solve it. He even replaced a piece of pipe that was damaged during the process & was kind enough to not charge me for it.

They offer military discount which is awesome.
I will def consider hiring them again.
The only con is that they offer no warranties on the labor they do.

I have used Atlantis for several years, at my personal residence, and at rental homes I own. I have always been happy that they answer their phones (many do not). They dispatch their Plumbers quickly and communicate clearly when they are going to show up and then actually do what they say they are going to do! Repairs have always been done on time and at what I feel is a good value. Their people are always professional and not once have I ever had to call them back to re-work a previous fix. I highly recommend them!!!! Recently we had a main water line leak in our front yard on a Sunday. I called the office and since the local water company had cut off the water to the house, there was no immediate rush...other than having no water or toilets. lol. They came on Monday gave me a quote to repair if it was copper and another quote if it was something that had to be replaced from road into the house. Long story shorter, we elected to replace from road. They called in a crew that day and had it done in about 3 hours... most of that was the company that locates gas/electrical/cable/sewer utilities were really slow getting there even though they should have been out much earlier to mark where the everything is underground. Water service is restored and I continue to be impressed with Atlantis Plumbing!!!!

Bryan repaired a leaking pipe in the basement. He provided GREAT service. He took the time to walk me through the options, and was through in working through a solution. He was very knowledgeable and completed the job quickly and cleanly. I highly recommend Bryan and Atlantis overall. This is the second time we have used them and have been very happy with their service. In addition, this was done in one day. I called them in the morning and the job was completed that day. Great and speedy service!

Bryan with Atlantis Plumbing did an AMAZING job repairing our water main that burst. He called when he was on his way and arrived on time. He was incredibly polite. Had the line repaired and warranted within an hour!!! Then monitored the meter to be sure we didn't have any other leaks. I've had horrible experiences with plumbers in the past and I am SO THRILLED to know Bryan... he will be my plumber for LIFE!!!!

The entire experience with Atlantis Plumbing was excellent from the initial call placed on a Saturday night at almost 10:00 p.m., until Jerry's arrival next morning.  No women wants to deal with plumbing, specifically TOILET issues.  Jerry was the very courteous and has a very calm way of speaking to you, letting you know, it ain't nothing I haven't seen before. LOL.  He placed the shoe covers over his boots each time he entered the house while troubleshooting the issue. I had to be without any plumbing at all Sunday but as promised he was there first thing Monday morning and provided me with a temporary fix (due to the weather he could not dig) until today, Thursday.  Jerry responded to each text / call and left me with a sense of well being that things would get done.  Thank you to Atlantis Plumbing, the young lady that answered the phone, called me Sunday morning and especially to Jerry,  You guys are awesome and I highly recommend!!!

I had Butch and Jerry at my house to replace the sewer line from a rusted out cast iron to 4 PVC.  They were quick, professional and extremely courteous.  They took care of the plumbing and actually came in under their estimate by $100!  Grateful to have these guys out and take care of my sewer line.  Wonderful service and would definitely recommend!

Very nice and professional guys. We need to reroute our pipes due to leak and they were very efficient and they got the job done as promised. Their price is fair, not too high or too low, but we choose them go get ease of mind.

With a house full of out of town guests the septic system chose to back up. We had used Atlantis Plumbing before and were very satisfied with their performance. So, we called on Saturday with our emergency. Scott came to the rescue. In 90 plus degree heat he battled with bushes, crawled under the porch, dug a trench and found the septic system cover. It was then pumped out and video camera checked. A huge root ball was found blocking the entrance. Scott then blasted the blockage, freed up the stinky backup and saved the day, week, month, year. It took several hours of hard work but Scott was ever diligent and failure was not an option. He is now our new super hero. Mike is lucky to have such a great guy working with him. No, we are not related, and we are not getting any perks for saying all this. We are just very, very satisfied customers. A Say Hey to Gail for keeping her man hydrated.

Thankfully, John and Jacquie Goedert        August 20, 2011

Totally gone downhill.  Used for years and will NEVER use again. Had two commodes replaced and not only did they crack all the tile in the water closet, they left an absolute mess in both bathrooms. Called and spoke with manager who said he would call me back.  Of course that never happened.  Too many other reputable companies out there that stand behind their work.