Naveen K.
06/02/2017 12:00:00 SA
My usual contractor was out of town, and my toilet started to make a noise as if it was constantly draining. Out of desperation I ignored the negative review here and called James. He answered fast and was able to be on his way quickly, which was great. He met at my apartment and took a look at the toilet. He told me there was an issue with my valve which was fine. I asked him to go ahead and fix it.
After I approved him repairing the toilet he asked me if I was in the market for a new toilet. I definitely was not. He then let me know the cost of the repair ($125 incl parts) and stated that if I wanted a new toilet he would do the whole job for $300. I let him know 'no, thanks' however this was a huge red flag for me.
He 'fixed' the toilet. I paid him via cash app and he went on his way.
About a week later the toilet started to make the same running noise, except worse! Since James gave me bad taste in my mouth I called someone else out and he was able to repair the problem, and also let me know that the individual I had called put a pump in that was too tall, and that would eventually break and cause even bigger issues! He let me know that this happens commonly and is a scam to keep you calling that plumber back out eventually forcing you to pay them to replace the toilet. Once they replace the toilet you have to have the tiles in your floor redone. I was honestly upset.
I reached out to James via text and let him know that if this was a mistake I understand, but that we do expect compensation, because I came out of pocket twice to fix the issue. He did not respond. After 24 hours I let him know that if he does not respond to resolve the issue I would be submitting a chargeback and taking my complaint to the BBB. Still no response.
That being said, I am now here airing my frustrations. Once this is complete I will file my complaint and submit my chargeback as his negligent behavior is unfortunate.