Nik R.
03/07/2023 12:00:00 SA
Very disappointed. We have used this plumber for decades. We have so much confidence is the actual plumber but this is about the company billing practices. On this last clog issue (no breaks or pipe repairs) they billed us for 2 plumbers (we didn't ask for two but because they were already together -we got sent 2) and they did 20 min of work (cameras document arrival and departure) but billed for 1.25 hours each at $165 an hour, tacking on a $10 fuel surcharge and $60 machine use and $25 material charge (I guess to take the clog away?) Sure I get there is time for getting from the truck to the condo from the gate and returning but this time it's an exaggeration. The receptionist said it was because it was a Friday and they did us a favor coming. I don't mind paying a bit more for getting the plumber we have grown to know so well but apparently loyalty doesn't mean much anymore. Yes I called and tried to talk it out with the office manager but no luck.
