Roto-Rooter Plumbing & Water Cleanup

We had a leak on our master bedroom ceiling so we called them to check for a potential pipe leak. The upstairs shower is right above the leak. We also told them the shower faucet had loose piping and would constantly drip.
They came and said the leak was from the roof, the piping for shower was just fine and they would charge $480 just to fix the dripping faucet. So they did nothing.
After calling a roofer and filed a claim with insurance, a water restoration company came and quickly found the issue. It was a leaky pipe from the shower drain. Thankfully, we were able to cancel the claim and the unnecessary work on the roof. Another plumber came and took care of the issue.
Roto-Rooter could have easily found and fixed this but instead simply assumed the leak was from roof and did nothing. Will never call them again.

I was conned into doing work that wasn't worth it. Was told they would do a certain task, but then only did one part. The supervisor double talked. Part of the drain was put together shoddily. I'm angry at myself that I was conned.

Been a couple years since roto rooter came out to fix a bad clog. They had to remove the toilet which cost an additional fee of over $100 and it turns out they didn't bother to replace the wax seal which is very cheap and you're supposed to replace every time the toilet comes off. I guess I'm foolish for trusting that this company sent professionals. They didn't replace the wax seal when they did the initial work or when the supervisor came and removed the toilet a couple days later to inspect the work. Absolutely trash company and trash work. Apparently I've had a slow leak from under my toilet since, until today when I fixed it myself. Avoid this company at all costs.