Roto-Rooter Plumbing & Water Cleanup

I had a bad clog that I could not fix and had problems for years with this drain being slow and occasionally backing up. I gave up and I called other plumbers, was told an ungodly amount of money was needed to fix it and they wanted money to come give an estimate. I called Roto-Rooter and not only did they offer free estimates, but were there within an hour with no extra charge for a Sunday call. The journeyman was courteous and up front with costs and the price was ok. He not only fixed the sink better than we have ever seen it, but he cleaned the mess we made trying to fix it ourselves. Thank you Michael from Roto-Rooter in Tampa.

Horribly unprofessional. I waited four hours and they never showed. I called once an hour and was only told they were on their way every time. Ridiculous.

We needed our sewer line unclogged and toilet remounted, therefore I called the Root-Rooter. Within 2 hours we had a plumber working on our issue. He knew what to do right away and fixed the problem. I also liked that I didn't have to tell him to take his shoes off or use shoe covers because that was a first thing he did before entering our home. Very clean, organized and respectful!

Good customer service. The plumber arrived within two hours. We had kind of an emergency situation. The gentleman who was fixing our pipes was extremely helpful and very nice. We are very satisfied with the service. Thank you!

Came out within 1.5 hours of calling them on a Sunday morning.  Switchboard was very good about calling me ahead of arrival and keeping me posted of the technicians status. Petrit came out and did a fantastic job.  Very pleased.

We had our main water pipe busted from our well to our house and it had our entire back yard flooded. We called Roto-Rooter and they sent Joan out and she was absolutely fantastic. She was so nice and thoughtful during the entire job which took all day because she had to break up concrete and dig a trench for the new main line that was put in. she laid out tarps on the ground so that she didn't get dirt all over the place even though my husband told her it was ok to just pile the dirt on the grass. Once she had everything ready for the new pipe Shawn came out with the parts that where needed and helped Joan get the repair fixed and then he put the new concrete down and I have never seen anyone lay concrete as level as he did. They where absolutely the best team or repair workers I have ever had at my house. It may have taken 12 hours to get my water main fixed but they did it right and for how big the job was I was not complaining for how long it took. I would defiantly call them again if I have a plumbing issue and ask for Joan or Shawn. Work was done in Plant City, FL.

Scam!!! Don't use!!!! They take advantage of vulnerable people and overcharge. If not happy with estimate they make you pay for just diagnosing the problem. 0/10

Our drains were running slow and Ditmir was our technician.  He explained what he would be doing and updated us thru the whole process.  We did get a little sticker shock but he was very upfront with the pricing and we knew how much it was going to be before he started.

Mary B.

Roto-Rooter responded right away to our drain issues.  I booked the appointment request late night and they were here by 9:30 the next morning.  Keli was very nice and cleared the line for me and gave me helpful advice to try to prevent the problems in the future.

Clogged drains on a Sat, they were there within 2 hrs and fixed the problem. Whats not to like?

Horrible business to use. I was speaking with 3 different people at various times trying to figure out who I was suppose to instruct to take out the remainder of my floor and who was fixing my bellied pipe. I instructed a RR employee day 1 that all the floor should be removed due to water damage and the RR employee even said Yes, not a problem. All of the wood needs to come off since it will be impossible to match. To my surprise I come home to wood still being in my house except for where the water damage occured. Call the RR employee that told me it would all be removed and he says that is not his side of the business. My thinking process is that he is a RR employee so he should of relayed the message atleast. I call another guy from RR and ask him what happened and he gives me an attitude after I express my unhappiness to a uncompleted job. I instruct the guy to finish the job and he says okay but never came back to my house. I ended up having to remove the rest of the floor myself. They also tried to send a guy over to my house at 10 pm to pick up equipment while I was not home. I instructed the guy that I had friends from out of town over and that I didnt want a stranger in my house with their belongings there and that I never recieved a call and/or informed of when they were going to pick up the equipment, I told that guy sorry but that guy gave me attitude because he was upset that he drove all the way to my house and I would not allow him in my gate. They dont care about the quality of service they give at all. My situation cost about 6000 altogether and for that price I would think a follow up call from someone asking how the service went but nothing.

I'm giving one star based solely on the people employed by Roto Rooter.  I've owned my house for 17 years now and I've had three issues that needed a plumber.  All three I called Roto Rooter, but with the last there is a catch.  The first two were done and the prices were reasonable and I was quite happy.  In fact, that's why I called them for the third one.  I have a slow kitchen drain and just need a good, heavy-duty snake to get whatever was causing the water to slow down to get out.  The tech arrived in a timely manner and was very polite.  When we told him what was going on he agreed that a good snaking would take care of the problem.  Then he told me how much it would be.  $285 TO SNAKE ONE LOUSY, STINKING DRAIN!!!  I'm sorry, but A-I'm not going to pay a car payment for five minutes worth of work and B-who the hell can afford those prices?  Needless to say, the tech left without doing any work for me.  

I'm sorry Roto Rooter, but you've gotten your last dime from me.  What shouldn't have cost more than $150 and was almost double that is tantamount to highway robbery.  You should be ashamed of yourselves for the rates you charge.
 
Again, the star is only for the polite people employed by this company.  If I could give negative stars for their prices, I would.

I called at 1:00 PM because my outside faucet wouldn't turn off - told me someone would be here by 6:00 PM (this is on a Saturday).  Mynyr was here by 2:00 (!) - knew exactly what to do - at my request, he replaced both of my outside faucets.  He was pleasant, fast, competent and friendly.  Was done and paid in an hour.  I know this wasn't a complex deal, but he couldn't have done it better.  Glad I didn't try to tackle this myself.  Will use Roto-Rooter again!

I called Roto-Rooter around 6 pm as my toilets and tubs were backed up. Carl came out that same evening and unclogged the lines. Thank you Carl and Roto-Rooter. Great service!!!!

We called Roto-Rooter last night after getting no where with our home Warranty. Robert came to our house, he was truly a LIFE SAVER. He removed our toilet and snaked our drain all the way outside and replaced the broken ring under the toilet which was causing part of the leak. We ran out to Lowes and bought a brand new toilet and he installed that too. Thank you Robert for all your hard work!!! Now to submit the approved claim to our home warranty to get our money back.

We received quick and prompt service.  The technician was knowledgeable and was able to answer all our questions.  Issue was resolved quickly.

Alex showed up in a timely manner.  He appeared very professional and made me feel confident he could fix my hot water heater leak.  He asked questions, assessed the issue and spent a fair amount of timing fixing the issues.  I believe the price I paid was appropriate for the work completed and time spent.  I will call ROTO-ROOTER again and refer them to friends.  I found out ROTO-ROOTER did more than clean pipe through a neighbor and I am happy I did.

Roto Rooter is the best! I have had sewage back up into my house twice now. They came out the first time and worked for hours to ensure every line was clear. Turned out to be the city's issue. Because this happened within the warranty period, there was no charge!  A year later, it wasn't the city's sewage coming in, but our own (EEW! YUCK! OMG!) Again they came out and fixed it lickity split! after a lot of hard work! They always clean up afterwards so that there isn't a disgusting mess for me to clean up. AND they gave me a discount for my troubles!

Traveling in Florida and got into trouble so i jumped on yelp and these guys were first position!!
kept getting transfered to L.A. due to my cell phone and they dropped my call each time.
Finally got through and they refuse to give any pricing data: would not even give me a best case secenario!!
But, i remember their commercial and they said would have a guy in an hour!

Twenty minutes later they called and told me it will be 3 hours!  still no possible estimate.

After 5 calls, no data and no appointment!

I even called their customer service and gave them a chance to help me!

This time, i was put further back on the list!

I wont be calling them again!

I will go to the independents

They were able to come out within an 1 1/2 hours of calling. My son had flushed a pen down the toilet and I couldn't clear the line with my snake. They charged me $300 to run a snake for about 30 mins. This was the discounted price because I had removed the toilet and was responsible for re-installing it myself. I guess when you're not the one cleaning up afterward you don't care how fast the snake is spinning when it exits the sewer line. There was sewer water on the curtains, mirror, bathtub and all over the walls. (Think your worst nightmare about a Mexican bathroom). Bottom line call a recommended private plumber who will be professional.

Absolute worst customer service and service ever! I had scheduled services for Monday between 8-10am and had purposely taken off work to do so. It has now been 6 hours of waiting for someone to show up. We have called every hour since 10am to speak with someone and they have all been giving us the run-around saying that they were sending someone out. I finally got a hold of someone with authority from the office, and the best he could do was 25% off the service and then he followed it up with we won't be able to have someone come out until 4pm. I will NEVER suggest or use Roto Rooter to anyone!

20 minutes before leaving for my daughter's high school chorus performance, both toilets and showers were backed up and wouldn't drain.  (We live in a 60 year old house, and were NOT surprised!) On our way out the door we called the after hours number of another plumber, and left a message.  An hour later we had not received a call back, so after the show we got online and found Roto-Rooter.  I was pleased to see that they did not have an extra charge for after-hours, weekends, or holidays.  The girl who answered the phone was very pleasant and accommodating, and sympathetic to our plight.  She promised service between the time I called (it was 8:30 p.m.) and 11:30.  I expected it to be a long night, but was happy that at least our toilets would be flushing that evening.  I was pleasantly surprised to receive a call from the technician half an hour later saying he would be there in 30 minutes.  He was very polite, professional, and knowledgeable, and took care of the problem in short time, even with all the quirks of our old house.  He also caulked around one of our toilets, which had had a gap between it and the tile since it was installed a year ago.  While I always feel like paying for plumbing repair is like literally throwing money down the drain, I am happy with our service and would recommend Roto-Rooter to anyone in need of plumbing service.

I don't know about you, but dire plumbing problems always seem to happen near or on a week-end or Holiday.  This was the situation, Friday afternoon. Could not locate any of our usual home repair men, so forced to call Roto-Rooter.
They did not have any specialists for my problem till the following day. So much for 24/7. Then a few hours latter I get a call wanting to come remove the standing water...really, no specialists,  but let's make more money. Between turning off the water, a house of soaking towel, a wet vac and some rented blowers, the water was well under control.
The following day the specialist arrived and told me he was going to have to snake from the pool to the road. RED FLAGS. There is another bathroom and a kitchen between this long area. Oh well, let's rethink this one...you sure there are no other problems, yes I am sure. Back to the problem bathroom. Tub water running full blast, also the sink and constant flushing of toilet...nothing. The specialist deems it a fluke and is on his way. Thankfully estimates are free.
No, I don't think I will go down this path again.
What's a girl to do? Be smsrt and ask a lot of questions.

My toilet was being weird. Flushing but not flushing. So I went online and booked an appointment on RotoRooter's website. I was able to select the time frame I wanted them to come. They offer 24 hour service so I could have asked them to come in the middle of the night but I decided to wait until the next morning. I got two email confirmations of my appointment time and when my plans changed I was able to call and move my appointment up.

The company called when they were sending the plumber out and he called a few minutes later to get directions. He arrived within the time window I was given, just barely but still within the window. He laid out my options and said he would start with snaking the line. He had a better word for it than that but you get the idea. After about 5 minutes, the toilet was clear and working properly. He tried to sell me a enzyme solution for $58, I declined. The service cost $167.00. I used the coupon on Yelp and got $50 off but it was still $117.00. That seems like a lot of money to me for a simple plugged toilet.  

I know plumbing is dirty work and I did end up cleaning up after the plumber left. There was dirt and gunk left in the bathroom around the toilet and on the floor. I can also see where the inside of the toilet was scratched from the snake. It's not really a big deal but FYI.

Overall, I was happy with the customer service on the front end. So-so with the service I received and meh with the value. I will probably be looking elsewhere unless I am in a bind and really need a 24 hour a day plumber.

Way overpriced!   $192 to drain a water heater in Tampa FL.   Over $300 to unclog a kitchen drain sink on the right sink side.  Over $190 to pop out the round sink drain at bottom of left side of sink and pop in new one since the threads below the drain pan were rusted. This is incredibly simple job took less than 5 minutes - way over-priced.  Call a local plumber and stay away from franchises.

Needed my master bedroom toilet & sink along with my kitchen faucet looked at due to plumbing issues.  Within 2 hours their Service Technician, ROLAND, was here and tackled all 3 issues.  This is the 2nd time I have used this location Roto-Rooter (Tampa, FL) for the same house (I have other houses in different states) and so far they have taken good care of me.  I will use them again for future issues.  Thanks you so much Roto-Rooter!  :)

sub-stand work I called them to fix a problem of the toilet backing up into the tub a rather serious issue so first they came out and installed a clean out which they put in crooked and to high when that did not fix the problem they came in and cam it from the toilet and found the old cast iron had collapsed and they said it had to be replaced which was fine but when asking them to cam from the clean out they refused and thus caused over a 1000 dollars of damage and an extra day of labor on replacing perfectly good  4 inch schedule 40 PVC pile with 4 inch schedule 40 PVC pipe which was completely unnecessary.
and they made a mess of my walls which need to be sanded and repainted  they left due to concrete fingerprints on the wall which cost me an extra 200 dollars
all of this is still unresolved after a few years so will I ever recommended or consider them hell no in i warn people about them

We were having issues with our toilet downstairs and Roto-Rooters came quickly last minute to help solve the problem. The guy was friendly and respectful and wore a mask as requested which was good. The price was about standard for repairs.

Overall I would recommend.

Was pleased that the technician, Miguel R., arrived when promised by dispatch as it was a Sunday evening and I had overnight guests. No time is a good time for a clog, but this was especially inconvenient.  Miguel was friendly, efficient and definitely knew what he was doing.  Happy with the service!

I am only giving them one star because they fixed the clog. Our kitchen sink was clogged so we called a plumber.  They initially wanted to charge us $500.  Red Cap Plumbing charged us $250 for the same job 2 years ago.  They settled on $350.  They got the sink unclogged, but they left the drain to the outside open instead of capping it, and they left this disgusting thick brown sludge from the drain on every door handle in and out of the house.  If we hadn't blasted the handles with bleach we could have ended up in the hospital if we had accidentally touched our mouths or noses or eyes.  It was utterly disgusting and unsanitary. They didn't seem interested in responding to our complaint, either.

Had a pin hole leak in a pipe between my spare bedroom and garage and gave a call to Roto-Rooter just a couple of days after Irma came through.  The speed in which they came out and had everything fixed and dried was remarkable.  Gave a call to them around 11:30am and in less than an hour Dawn called back said she was on her way to assess the damage and said the plumber who is fixing the leak should be contacting me soon.   Just 10 minutes after i got off the phone with her Drini, the plumber, called and said he was on his way.  Both practically came at the same time and worked well together to assess and then fix my leak.

Dawn was particularly helpful by filing my homeowners claim and setting up the drying team to come over and start the clean up process.  They got there around 4pm and started the cleanup.  By 7:30 fans were going, wet insulation was discarded and the drying process was well under its way.

I could not be more pleased with the speed and helpfulness of Roto-Rooter and its team.

I called Monday for a pool deck drain estimate...it wasn't an emergency but, surprisingly they sent someone within 2 hrs and called a hr before to let me know they were on their way, but that is where I stopped being impressed.  The representative that came to my home smelled as if he had smoked the whole way to my house with the windows up. He was rude, short in his response and didn't listen to the problem or to the project that was to be completed after. He clearly had his own agenda for up selling the severity of the issue. He was unprepared and didn't even measure the area to be retrofitted. He did call his supervisor and admitted that he couldn't estimate the job and another appointment was to be made. I was placed on speaker phone and an appointment was made for today Wed at 8am.  At 820 I called to see if they forgot and was told it is a 2 hr window although they saw the note for 8am. I was put on hold and then transferred to someone else that couldn't give me information. I was told that the person to be coming out would be called and I would be called back shortly with an estimated time.

At 10:45am I called again and cancelled the appointment. No call, no followup, no respect... NO JOB, NO REFERRAL.

Update: I was called by the company after my post to follow up and apologize for my experience as well as offer a referral of another company that could help with my project.

Thank you

Dave came right on time.  He solved my horrible main drain problem.
It does not get any better than this. Great service and even told me to print out a coupon that saved me $50.00.
Thank you Dave from Rotor Rooter!

I highly recommend anyone to avoid this company for plumbing work. Our experience with them was more akin to that of a sleazy salesmen than a reputable and professional plumber. They took advantage of us in the midst of serious plumbing issues by promising a speedy job to resolve all our problems at a very high price; and then the complete service was not even provided as originally agreed due to them breaking a section of pipe under our slab. When we requested a revised invoice they gave no clear or detailed information as to how they arrived at the final cost and actually categorized over a third of the total job cost as Other with no further explanation. When you question their invoicing practices they just repeatedly refer to the company pricing matrix that they have to follow and give no further detail whatsoever. This is unlike our experience with other professionals who itemize each aspect of a bill in detail and don't just plug large amounts as Other. Not to mention, almost all of the employees we interacted with throughout the process were either inexperienced, unprofessional, or both. They even showed up late on inspection day and missed the inspector resulting in 5 days delay on the job. The company never made any concessions based on how the job went until we complained. Once we did they said they wanted to make us happy. We clearly laid out what that would take and supported our request with a letter and very reasonable itemized breakdown. They ultimately ended up only giving whatever they wanted anyway and telling us that's it. Basically enough to say they did something but still rip us off. I wish our experience with Roto Rooter Tampa on no one and highly advise anyone with plumbing needs to consider other more professional local companies.

Nick came by and fix the problem in our pipes and did it free of charge,iam so glade it done

I had a sewer line clog near the main Sewer line on Christmas Day in 2021. Sewer water was backing up into the tubs & showers. Roto-Rooter responded within 2 hours and cleared the line in less than a hour. No extra charge for holidays! On March 13, 2023 I had the similar problem (partial blockage) but the clog was between the house and the access cap. Again they responded within 2 hours and cleaned the clog within an hour of arrival. A supervisor was supposed to come our the next day to look through the pipe with a camera to determine why the pipe clogged twice within 15 months. I was not home most of the day and haven't heard any feedback if they did inspect the line with a camera. I was told there was no additional charge for such an inspection. Overall very pleased with their service.

Terrible time management. Scheduled an apt on Friday from 6-8. Got a call saying they were 30 mins away. 1hr later nothing. Called, placed on hold for 15mins. They couldn't reach the tech. Rescheduled for Monday. Was told 8am-10am. It's now 10:27am. No one has showed up. I called, told me by 10:45am. Let's see. This is two days I wasted thus far.

Robert Welch was my service technician from Roto Rooter. He came out about an hour after our call which was amazing. He was very knowledgeable and super friendly. He took the time to explain to me what was going on and what needed to be done in order to fix the issue.  Sincerely appreciate Robert and his professionalism and his expertise.

Keli, our RR man, came by and hooked us up. He spent more than two hours at our house, fixing a mainline clog. Very happy with our service!

Jason Zach with Roto-Rooter responded to my call within less than one hour.  I had a clog that was interconnected disabling use of kitchen sink, dishwasher, and bathroom shower.  Jason was extremely polite, respectful, friendly and knowledgeable on top of being timely.  After clearing the hair clog from the shower drain, we kept both the kitchen sink and dishwasher running with the shower for some time to ensure all 3 areas could function simultaneously without the back up resuming.  Jason also had me drain the dishwasher before he left to check again.  The back up in the shower had created a disgusting mess in my white walk in shower.  Jason cleaned the entire shower floor on his hands and knees until it was spotless.   Jason also worked with a tarp down to protect my white tile floors and left the house clean and tidy as if there was never an issue.  Having the $60 coupon was an added relief to a job which you hate spending your hard earned money on, when you would rather spend your money on summer vacation, not a giant hairball.  If you want a fast response, a wonderful customer service experience, a fair price, and a job with great reliable results, definitely request Jason Zach at Roto-Rooter in the Tampa Bay Area.  It is hard to put your trust in a stranger when you are a home owner.  I am truly grateful for the care I received today and would definitely highly recommend Jason Zach to anyone in need of plumbing service.  Timely, Friendly, Knowledgeable, High Quality Results!  Guaranteed for 6 Months!  813-889-8430

I called Roto Rooter at 10:00 pm on a Tuesday night with a backed up shower, over flowing toilet, leaking sink, and frustrated husband . The customer rep, Debbie, was extremely nice and informative. She explained that the technician would be there within 2 hours, and even called every half hour or so to give updates on the service technician's schedule.

Our service tech, Darryl, was extremely professional, informative, and arrived at 11:15 pm. He made a stressful night bearable. Darryl fixed the problem and was out by 12:00 am.

Roto Rooter is a little pricey, but honestly given that it's 24 hour service, I expected it. I was very happy with the service on all counts, and my plumbing is working now. I would use them again in the future!

I've been very impressed with the service I've received from Roto-Rooter.  I've had them come out to my home several times to check on plumbing problems, and they have solved all problems promptly and professionally.  They always arrive in the agreed-upon window of time, and they are respectful of our time and schedules in setting appointments.  While they are not the cheapest plumber in town, the work has always been great and the plumbers have been extremely knowledgeable.  At my last service appointment, the plumber took the time to explain several options to my husband and I, then respectfully offered his opinion on the options.  His preferred option was not the most expensive, and he had good logic for the recommendation, which I appreciated.  I will definitely use Roto-Rooter again in the future.

I called for sewer line drain problems...they were able to come out and quickly diagnose problem. And it was repaired by the end of the day. The technicians were professional and friendly and walked me through all parts of the process, costs, etc.

Drini was professional and polite. He showed up promptly and explained everything thoroughly to us. We are grateful to have our toilets flushing again! Thank you Drini!

Excellent service, quick response and very professional technicians! I have an older home with original pipes. They were full of scale and we had lots of drainage problems. RotoRooter worked on them with care and persistence and was able to clear them out with no damage to the system. Ted, the technician who did the special de-scaling work, was especially nice to work with, kept us informed every step of the way and even left his direct contact info for any future problems. My shower started draining slow, I called him yesterday evening and he was here first thing this morning and sorted it out straight away. They honor their guarantee and truly take responsibility for their work. I am so glad I called them in the first place and feel like we are partners in keeping our system operating well. Thank you RotoRooter and special thanks to Ted!

Do not call this company this peoples will take your money Very easy i will not  recomended this company services

Initial customer service was good, had to call them back because job was not completed properly.  First tech did not complete his QC and pipe had a leak.  I specifically ask for a new tech to come out because of the poor job of first tech.  The reason I have it 4 stars instead of 3 was because of the second tech ( Ransford) - he was great!  Also, they stood by their word and did not charge for a repeat visit to complete job.

My tub suddenly clogged up and I went online to schedule an appointment.  Earliest possible was two hours from the time I scheduled and I thought that was great.  Soon after scheduling I received a call saying the technician could be to my home earlier if I wanted.  That was even better as I needed to get it resolved quickly.  The technician was very informative and answered all questions I had.  He also looked for the most inexpensive route to take to fix the issue.  He was in and out within a couple of hours and left the bathroom clean and I couldn't even tell he was there.  Very satisfied!

had a leak under sink and called roto-rooter and they offered to be there within two hour. but I had a leave so I made appointment for next day in morning. the plummer Raif showed up and fixed problem lickety-split and cleaned up after himself. this was great. I will call again when I need a good plumber!!!! nice people too!!!!

This was the worst costumer service I have ever  experienced. They showed up greater than three hours after the stated time and the individuals on the phone were incredibly rude. They told me they would be there within the hour, but when I called they hadn't even dispatched someone several hours after the call. I will never use this company again.

Terrible company. Took advantage of my daughter. Charged $300 just to install a garbage disposal that we had purchased separately. Absolutely ridiculous and would NEVER use this company again. Ridiculous.

Absolutely god awful company. Made an appointment this morning for our kitchen sink to be installed. Were given a 4 hour 11:45-3:45 time window for them to arrive. At 2:10 got a call that they were having van trouble, didn't hear anything else til 5 when WE called THEM and were told nobody would be coming out today - not that it seems they were going to let us know that. Total waste of a day and now we have no water in our kitchen overnight. Thanks for NOTHING Roto-Rooter.

Would give zero stars if possible. Called emergency service out to help us and when they got there they said they couldn't help tonight because they don't have the part. Something that I would think would be simple (replace shot water handle cartridge in a shower because the hot water knob would not fully shut off). The guy quoted us $250-$300 and said they would be out between 8-10 the next morning. The next guy that came in the morning was extremely unprofessional. It is a rental property of ours so we had to communicate through phone on what the issue was. The guy could not properly explain to us what the issue was but wanted us to agree to a $1300 fix and when we asked for a further explanation he HUNG UP ON US. our tenants then said he left the property. This man tried to explain how he's done this for 13 years with this company. I hope he hasn't scammed many people over those 13 years because that is RIDICULOUS. WOuld not use this company if my house was going under water. You're best bet for any issues is to turn the water off to your house and wait for another company to come to your house because Roto Rooter IS NOT IT!  

By the way, another plumber came out and fixed the issue for $275.

Definitely disappointed. Made an appointment 3 weeks in advance and they dropped the ball. Called Red Cap and they were able to get the job done. Roto-Rooter is not reliable. Would not recommend, especially if you're getting you're kitchen done.

Came fast and did an excellent job fixing a leak in our toilet

Called them first thing this morning to repair a broken water heater.  They gave me a window of 8:30am to 12:30pm.  They never showed up at all.  This company obviously doesn't care about its customers.  You cant even speak to anyone because calls go to a call service center and they just string you along all day.  Find another company for your plumbing needs.  Zero stars!!

I am very disappointed with the customer service from Roto-Rooter. Both times a technician came out (one for an estimate, the other to do the work) they were 3-5 hours late. The work was for a rental property, so I approved the work over the phone and provided my credit card information in advance. However, the technician failed to check the system (or communicate with the office) so there was a last minute scramble to get ahold of me (while I was at work) to obtain payment information. The technician actually said he would leave and refused to do the work until he was paid! When I tried to follow up a bit later, and confirm that he had the payment information and the work was being done -- the dispatch actually disconnected the call and hung up on me! This company is very unprofessional; I definitely will find someone else to do plumbing work for me in the future!

Hot water heater burst and a tech was out to our house to replace the unit the same day without gouging us! Nicholas did a great job!

Called at 1 am for help with my bathroom plumbing that was backing up, operator said no one was available until 8 am-12 pm that day. I was expecting someone to probably show up around 12 but I had two staff technicians arrive around 9 am and had a 30 minute window of notification from the company's operator prior to their arrival. They were extremely efficient and polite, I would absolutely use them again. They actually cleaned my bathroom a little more than the way it was from before the plumbing got backed up!

Josh was great! Straight to point. We thought it was a heater problem but end up it wasn't. He gave us options of what could be done. Atleast we found our go to plumbing specialist. Setting appointment was a breeze.

Plumbing issues on a Sunday are the worst! Had a clog in our main line which was causing water to seep from the base of all the toilets.  Called thinking we'd see someone Monday and instead the customer service rep, JP or JD ensured we had a tech to our home within a  couple of hours. Because of the age of the home, the only manner in which to clear was to remove a toilet, clear the clog and replace the toilet. All fees were basically labor and a new wax ring for the toilet.  Appreciate this company's timeliness and efficiency.

11/26/22 I posted negative review about Roto-Rooter company but has to change my opinion because their representatives Pat Swanson and Tim Horwath replied very quickly to my complain and offered solution to my problem. Roto-Rooter customer service is very helpful.

After waiting 7 hours for a different plumber that never showed up despite 6 calls to find out where he was, we turned to Roto-Rooter.  They are guaranteed to come within three hours of your initial call.

We were notified 30 minutes before his arrival and he showed up, diagnosed the problem within 5 minutes of me showing him what was going on.  We had a clogged main drain line in the house.  He spent another 20 minutes trying to find the access port that the previous owner of the house had covered up with landscaping material in order to save us money!  He wasn't able to locate it to fix the problem but did run his camera and stuff down there so he could show us where it was for next time since he couldn't find it the normal way.  

The clog was cleaned out quickly and he explained how to prevent the clog from happening again.  He was friendly and fast despite it being after 9PM at night by the time he was able to pack up and leave.

Love this company and will keep them in my address book for any future problems.

I'd give a negative stars if I could...

I own a condo in Tampa. My renters called with a toilet problem: they have to hold the flushing mechanism for a solid minute before it flushes. I called the 24/7 Emergencies company Roto Rooter on Wed, they couldn't come out till at least 10-11pm (this was at 4). We made an appt for 5pm-7pm on Friday.

Friday comes, RR called me at 7pm (the end of my appt window) stating they couldn't get there till at least 10pm again. Renters had to work on Sat, so then we made an appt for Sunday 8am-9am.

RR finally shows up at 10am (after the appt window): per the renters, he wasn't there for barely 2 minutes. The RR plumber calls me at 1030, states the drain plug is broke (which was my original thought and a quick fix) and also that the valve coming in from the wall needs replacing. I ask if he can just replace the plug now and I'll arrange with the HOA to shut off the condo water at a later time. He says, maam, we're not going to replace just 1 thing when it won't fix the problem. I said I'm requesting you do the one thing and I will pay you for it. His reply, oh, well, I had to go to my next site, I'm not there anymore. WTF?!?!?!?

Didn't keep 1 appt, didn't fix the problem, wasted 5 days of my renters time and my sleep (I live in CA, so 3 hr time difference - I keep getting woken up with calls).

Myzafer - came out on a sunday to clear a sewer line...had it cleared in a little over an hour (he had to remove toilet) and called Samuel with his camera to inspect sewer line.  We have a belly in our line that will need extensive repair work.  This on a house we purchased less than a month ago.  Both Myzafer and Samuel were great.  They also installed a clean out which this house was missing.  Great Service!

Unprofessional, unreliable, and dishonest are a few of the terms I'd use to describe Roto-Rooter Tampa. We had a serious plumbing issue that turned into a totally separate issue underneath our slab due to unprofessional workmanship of amateurs. And we didn't even get a simple apology! Broken sprinklers, stolen tarp, use of our trash can to move concrete; the list goes on. If you are thinking of using this company, I STRONGLY encourage you to look elsewhere. There are plenty of other companies that respond around the clock and you will more than likely have a better experience.

Whenever I have a plumbing problem or anyone I know does, I call Roto Rooter immediately. Love their services! Everyone is so friendly and works so efficiently. I definitely recommend Roto Rooter above anyone else!

Robert Welch came out this morning.  He called ahead 30 minutes before he got there.
He explained exactly what he was going to do.
Cleared the drain and told me what caused it.
After he cleared the drain he ran the snake the other way and cleared another spot that could have caused another clog later.  What I liked is he didn't just get the job done and leave.  He went over an above to make sure everything was as good as it could be before leaving.

Had a different plumbing company before I found this one. They really created a mess in my bathroom related to a pipe which was clogged...long story short,  they even took a brand new plumbing fixture without my permission and had a hard time getting money back for it ( thank God I had the receipt for it). Anyway, Joshua, from Roto Rooter came and took care of the last of the messes the other plumbing company left. He was professional and knew his trade. Thank you. I recommend him without hesitation.

G.Mills

Just wanted to say thanks for the drain cleaning you performed 3 weeks ago. Your plumber pulled out a huge was of roots in our sewer drain and since then, we have had no issues with water drainage.

I was initially very upset with my experience given that the plumber came far past the already long expected window and I wasn't given an apology or called to be kept informed. However, I have since been extremely happy with the response of the management team. They reached out to me right away to get more information about the issue. After investigating they offered a partial refund. This has made me extremely happy as there is nothing better than responsive customer service. I have sincerely appreciated their attention and will definitely be contacting them again for any issues in the future.

Have used Roto-Rooter several times since we have an old home with old plumbing.
Best experience was on the first Christmas in this house several years ago, when we were having guests for dinner and  the drains clogged.....so we could not  use sinks/toilets, etc.    With great trepidation we tried calling Roto-Rooter, half-expecting no response. So we were delightedly surprised to get a quick call-back, and  a plumber arrived 30 minutes later, a German-born craftsman named Harald.   He got to work quickly and was up on our roof in a light rain, running his powered roto-snake down from the top.   Problem took several tries but he got it done in a little over an hour.  The charge was amazingly affordable considering this was a holiday.  

We have had him back subsequently for minor problems, always asking for Harald by name.  Note that they do not just clear drains, but do other plumbing as well....and will sell you organic solvents to use to prevent drain build-up.  Also note the $40 discount that is posted on the RotoRooter website.   And once you get on their customer list, you get well-timed reminders about avoiding problems......e.g. at Thanksgiving, do not put turkey skin in the garbage disposal or grease down the drain..........but if you insist on dumb...they will come.

Zero stars. Just kept making us pay for more without solving the clog problem. All speculations but not able to determine the problem whether they snake it, scope it, even to the point of picoting which is an expensive cleaner which didn't solve the problem. Now they want to repipe!Tsk...tsk... bad business. Be warned.

I figured I would call a respectable company to assist my tenants needs of having a leaky water heater. I called them to see when they would have a technician come out. They were great at assuring me this would be taken care of same day. Well, my timeframe was between 1:30pm-5:30pm. So, at 6:30pm, I called to see where they were, and was told they are on their way. About 7:30am the next morning, I get a call from a rude representative stating they had to reschedule, and would be there between 9:30a -12:30p. Ok, things happen, I get it. The technician shows up, and we try to show him where the issue stemmed from, and he doesn't even look, and wants to replace the entire thing for the maximum cost (what the manager told me). He tried to tell me the water heater is from 1999. I showed him that it was purchased in 2011, and he admits he was only assuming (what??). He decides to leave (go figure), and I called him to try to give me a breakdown of charges to understand more. I was told he didn't have time to discuss this, nor did he have to justify the cost, and hung up on me! I called the call center and talked to a manger by the name of Chad. He started pointing fingers at dispatch for scheduling, and everything but trying to make the situation better. I asked him how can we make this good since I know it should only cost maybe $700 for replacement, not $1350. He offers $100 off, and has no consideration of how his company has been misrepresented, or how I have been scammed and treated unprofessionally. He then proceeds to tell me he doesn't need my business and hangs up on me too. Sorry, but I will give my money elsewhere, and locally.

Unfortunately I had to call a plumber because I had a backed-up drain that was a nightmare! I thought I could snake it out myself with a Home Depot tool and diy it, but the job was unsuccessful.

I was already at my wits end when I was lucky enough to call Roto-Rooter Plumbing. They came out the next morning I had two gentleman - they were both wonderful! Keli-tech 3055 was one of the gentleman that fixed our drains. These men worked very hard to unclog my drain, as well as showed me how to prevent it from happening again. (Former house owners poured oil down the sinks). We purchased the Preventative Pipe Shield Maintenance Treatment.

When you're dealing with something of this magnitude and you're already stressed it really helps having a good team that is able to not only fix your problem but calm you down as well. Very professional, knowledgeable, quick response time and awesome customer service! I would absolutely recommend this company to friends and families. And if I should ever need a plumber in the future, you will be the ones I call! Thank you so very much!

Very expensive.  400.00 (with coupon!) to have drain cleaned.  Hopefully issue is resolved.

I paid a premium price on one of the worst possible days and times throughout the year! My wife and I live in Riverview, FL and we're having about 13 family members arriving at about 11:30am on Christmas for the day and dinner. We encountered a complete drain blockage and minor flood in the main floor bathroom and adjacent shower along with the clothes washer across the hall around 9pm on Christmas Eve.
Roto-Rooter was the only 24/hr emergency plumbing company to even respond and promise to send help! The help arrived at 8am and took several hard worked very messy hours of work which complicated itself by having to remove the toilette(no outside visible drain plug). It cost me more than I originally expected but was done professionally and on a Holiday !! $560 total, and it saved my Christmas with the family!! Well done Roto Rooter& PIETRIE !!!