Ray Duncan Plumbing Today

I had a plugged toilet sewer line on a Sunday morning. After calling several Yelp plumbers, I reached the one I wanted to use, but he was not available. He recommended Ray Duncan Plumbing. 30 minutes later they were here. Their plumber, Matt, was extremely knowledgable and professional. He had my drain unclogged in no time flat and gave me some tips to keep drains clear. The price was extremely fair for a Sunday call, $200, and I was happy to write the check! I have now found my plumber!! Thank you Ray Duncan Plumbing! I would highly recommend this company and would give them 20 stars if I could.

Save a call to above. They sent a boy who was totally incompetent.
Charged $400+ to not find out the problem.

Keep looking. I made an appointment to replace a faucet. It was the week before that the appointment was made for the next Wednesday - first thing in the morning. Wednesday the 21st came and by 11:15 am I called the office and the very pleasant lady told me my name was not even in the system. Some guy answered and took down all my info, but either dropped the ball or something.

I called these guys because I saw their truck in my condo lot and have seen them several times before. I will find a Good company and refer them to the other 150 owners where I live.

Terrible service and incompetent staff. I had a representative come out to my one bathroom house for a bathtub drain issue. I was given a $4000 quote and told it would take about 2 days starting the next day.  Being it was going to start the next day I agreed, I was later called and told it would have to go to their projects department so would not start till Monday morning. They came out Monday worked for a couple hours then had to come out Tuesday to put the actual piping in. At that time he said he needs to have the  inspection done. Come to find out that the first guy did  not complete the proper paperwork so the permit was not pulled until that day, now a week after I agreed to have it done. They finally get an inspection scheduled for Friday and told me I would get a call from inspector 30 minutes before he got there so I could let him in.  I never heard from the inspector and after calling the City of Tampa permitting office found out that you have to call the inspector in the morning of inspection and that the plumbing companies know this. I had to ask for another inspection for the following day. I finally spoke to another person in their office in the late afternoon after multiple calls as you cannot speak to a manager because they have no direct line, and at that point she asked if anyone called the city for a reinspection. I had but once again they failed at there job. At this point I have not been able to stay in my home for at least 7 additional days because of there employees incompetence. They also pulled the wrong permit and the inspector was good enough to change it as to not have to pull another one. Their way to compensate is to give a 5% discount a whopping $200.  They do not respond. I've asked to speak yo a manger at least 5 times but none has called.  The first two days of work could have been in one.  Their trucks say Plumbing Today but 2 weeks later.

Formally Ray Duncan plumbing and now Ray Duncan Plumbing Today.  If I could give them a zero I would.  We used them in the past and are being billed for work done in 2016.  We have proof we paid and are now, after two years, receiving a final notice we didn't pay.  They can't do plumbing and keep their bookkeeping straight.  My guess is they are totally disorganized and feel as though they are trying to see if we will pay again and make some extra money.  The first call I received asked if I would like to put the payment of over $2000 on my credit card.  I have proof I paid in 2016 and have emailed to them. Problem finally resolved.  Do not recommend.

Victoria was VERY helpful on the phone and got Daniel, a plumber over to us within two hours. We had a drain clog that he cleared out and checked at the clean out outside. Very knowledgeable. We caught a good break with a promotion that they are running $69 which includes once a year drain clog clean out and two toilet assembly replacements. Thank you Victoria for turning us on to your promotion!!

Konstantin Palamar replace two supply valves under our kitchen sink on 7/11/2017.  Although only one had shown leak evidence he stated he would replace both for the price of one.  I was billed for two valves $324 instead of the promised $162.  Billing department stated they would contact the plumber for correction and refund.  That never happened although we have proof that he stated he only would bill for one.

Great team and fast service! Proud to have plumber who is fast and polite and professional.

I had a leak under my mobile home and called Ray Duncan Plumbing. They sent a tech who took over three hours to tell me he could not repair the problem.  The end result was an invoice of over $300 and I still had a leak under my mobile home.  I was upset and called the company, who told me that to properly repair the leak, they would have to completely re-plumb the entire mobile home at a cost of $2500.  I then called a different company.  They sent a tech who had the leak properly repaired in just over an hour at a cost of $150.

The problem with Ray Duncan is that they charge $59 for coming out . That's not so bad because they apply the fee to the price of the job...if you take the job. That's OK but they charge a job fee rather than an hourly fee. For a dope like me that has no idea of how long a job should take, well, I think I got hosed. $100 to fix a particular faucet--took him about 10 minutes...this after the plumber told me how much work it would be, and showed me in his book that the job should be $176...but he only charged $100. An inside job took him about 30 minutes--charged $202.

Tried to sell me a new kitchen faucet for only $500. And pushed until I was firm that I didn't have the money.

The work was just fine. But these guys are more skilled at separating you from your money than the  best Las Vegas casino.

As the other review said, Keep Shopping.

Needed a new garbage disposer installed and called to get a quote. They do not give quotes over the phone so a technician came over and, after looking at his fancy ipad, quoted me 350.00 to install a garbage disposer and 550.00 if garbage disposer purchased. If this is not highway robbery, don't know what it is. Called Dunedin Plumbing and got the job done for 261.00 (including purchase of new unit). Still think that 261.00 is a lot of money but not as bad as 500.00???????? Moral of the story, Ray Duncan lost a returning customer for good.

Horrible!! My elderly grandmother hired them to fix something in our toilet a couple years ago and they were ridiculous. They were really rude to us, late, and kept trying to upsell my grandma on all kinds of work she didn't even need! Over charged us and the same thing happened again a month later. Needless to say we called Dunedin plumbing, they fixed it and it hasn't been a problem since. What a horrible company!!!

I have two sinks in my master bath, with each having a hot water handle and cold water handle.  One sink developed a drip from the center faucet, and the other developed a leak at the base of the cold water handle.  I attempted to fix them myself and was not successful.  I called Ray Duncan Plumbing based completely on their recent television ads, which commit to complete satisfaction.
A plumber came to my house, about 45 minutes past the two-hour window I was given.  I had some parts, but apparently not all he needed. He came with no parts, although I told the scheduler I did not know if I had all of the parts - he came totally unprepared to repair my sinks. I had to make a trip to Home Depot to buy a part, only to get home and be told it wasn't needed.
After completing repairs, my bill came to $362.64.   The next day a new leak had developed at the base of cold water handle that had not leaked before.  And, a leak developed at the base of the hot water handle of the other sink - that had never leaked before.
When I called Ray Duncan Plumbing about one of the new leaks and to schedule another appointment, I told them I did not want to have to pay another penny and wanted the repairs made.  A note was made of this demand, but when I got a second call I was told I could not be guaranteed there would be no additional charges.
$362.64 should be more than enough to pay for minor repairs on two sinks.  I cancelled the return service call.  I will never use Ray Duncan Plumbing again.  I will either fix them with a friend's help or call a better plumber.

I recently contracted with Ray Duncan Plumbing to replace the stopper in my bathroom sink. The first plumber they sent out did not complete the job (although he said he did)  and they were paid. They sent 2 other plumbers the next day to complete the job. The first plumber quit the day after he was at my home.
A few days later when I realized that $900 had been stolen from the closet across from the sink I called Ray Duncan. The investigator who called told me that he was experienced and would pursue it. After a week of me having to call him for updates he told me that Ray Duncan had implicit trust in the two plumbers who showed up on the second day. The first worker (who had quit) was not answering the telephone or returning the investigator's calls. As a result of this investigation, it was suggested that I report it to the police because their investigation was complete. Unbelievable!
If you hire these people either lock up any valuables or keep your eye on them at all times. I thought I hired an honest legitimate company and although I was in the apartment the whole time I did not sit in the room to watch him. There are too many plumbers available for me to ever consider using these people again.

Rich N.

I wish I had the same experience as the previous reviewer. They did come out fast and that was good but for us it's about the follow up and follow through. It's also about being honest and how you treat the customer. Its been 3 days since Matt was out, he said he cut tree roots that were in my pipe and that they would grow back in a couple of days and that I shouldn't put toilet paper in the toilet until they come back out and finish the job. After I paid him he said the office would call me with the estimate for the remaining work (they said he would give me the estimate), neither happened. Still waiting and we're still taking toilet paper out to the trash.