Plumbing By Paul

I had a terrible and disgusting experience with this most unprofessional, unreliable and nasty character. Comes across as an angel - but I wouldn't trust him. The person who recommended him also regrets it as he is experiencing the same issues.

Honorable, professional people. Paul convinced me to try the Tru Tankless water heater system and am I glad I did. Highly recommended. Excellent customer service.

In February 2023, I contacted Plumbing by Paul, LLC to obtain a CCTV Video Inspection to give to the county who was offering rebates for inspection and report.  They performed the inspection and  issued a report on February 9.  When I submitted it to the county, I also needed a VIDEO of the inspection.  I called and they sent someone with the RECORDING video equipment on February 21.  I have contacted them 3 times on the telephone and left messages with no return call and I have emailed them several times with no response.   Additionally, I have written the owner of the company and again....no reply.  I cannot attest to the quality of their other services, but I would not use them again.  BTW, the report of the first and second inspections yielded different results....

This company was hired by my apartment complex (Beacon430) to address a sewer smell in my apartment. The sewer gas was immediately noticed by the plumbing technician, trap vent replaced, lines flushed, etc. the technician notified me of the steps taken and verified that the smell was from sewer gas (3 mentions of sewer gas). When I notified my apartment (because I was experiencing dizziness and headaches) they told me that it wasn't sewer gas and to call the plumbing company to straighten it out. The plumbing company said no one spoke with me. The receptionist at Plumbing by Paul stated our technicians know not to say sewer gas. I then send videos of the technician wearing a plumbing by Paul shirt stating it was sewer gas three times because he stepped in front of my ring camera. Called the plumbing company today and they will neither confirm or deny there was sewer gas and told me they cannot discuss the matter with me. I asked the receptionist if this was the right thing to do as I am still experiencing dizziness, and she stated this is how I have been told to handle this, I'm sorry you feel this way. When a company won't do the right thing when health and safety is a concern... RED FLAG.

We are relocating our kitchen. The team, Johan, Carlos and Leo were extremely professional and polite. They took pride in their work. they covered walkways and moved outdoor mats, (which I hadn't even considered). We are passed midway (I hope) on this particular project, so it's not quite over yet....but so far I'd thoroughly recommend them. Now that we have met these guys and seen their work I think we are feeling a little more ambitious again, with their help be more confident about our next project, the bathroom.
I'd also like to give a shout out to the office peeps too, also very helpful and professional, thank you.

I was in a spot! I had a broken outdoor water faucet. I had to turn off my water which made my Wife very unhappy! I literally called 10 other plumbers that said they have emergency calls, but in reality THEY DON'T! The best they could do was 1-2 days. A friend of mine who is in the construction biz told me to call Paul's. I called Paul's at 5 pm and they were here by 6 pm. They are also local and I spoke to a person on the phone in St Pete, not another state. The tech was in/out in an hour. Prices are very reasonable and fair, (they charged me standard rates, not after hours). I would give Paul's 5 stars ++++. I will say this, Paul's is now my plumber and I will recommend them to everyone. I am not easily impressed but they did it!

We used Plumbing by Paul's services a couple times last year and they were great.  We scheduled them to re-plumb our entire house at the end of Dec. 2020.  Not only did they not show up but when we called to find out where they were they said Yes we were on the schedule but the plumber we requested was on vacation all week.  
We rescheduled, asked for the new quote to be emailed but never received it.  The plumbers did show up as scheduled but thought they were only doing 1 days work and were unclear on the instructions.  We had not been sent a new quote but they had a paper copy with edits in pen and it was unclear.  We weren't comfortable with having them do work with this marked up quote and asked for the owner to call us.  Fast forward we were rescheduled AGAIN for March 30th.  We called them to confirm the day before because they advised the water would be turned off so we had booked a local hotel.  We were advised that the quote is no longer valid so they would still be coming out the next day ONLY to do an assessment for a new quote.   The quotes states it's valid for 90 days. The quote is from 1.6.21 and March 30th is under 90 days.  They said they would get to the bottom of this and call us back.  They never called back and did not come to our house on 3.30.21 as scheduled.  
I don't know what happened to the Plumbing by Paul company that we used last year, but things have gone down hill in this company.

I don't recommend Plumbing by Paul for several reasons. The customer service is terrible. Specially the two girls who answer the phone. They are really bad at following up with things and returning calls. My experience with them was that once they had payment, they pretty much forget about you. The two girls who answer the phone will tell you something like We will call you back later today and that will not occur but the first thing they ask once the job is done is that need payment without even giving you a report of what they've done or found.

Tyler was the plumber who came out to take care of my problem. He was so personable and I instantly felt at ease. He treated me as if I was his mother and I appreciated that. Explained everything he was going to do and showed me what it would entail. Gave me the price upfront. He had the problem taken care if within an hour. It had to do with a clog in the pipe leading out from my home to the yard. There is no way I could have fixed that. I'm a widow whose hubby used to repair everything. Sometimes it is difficult to know who to trust but they had great recommendations on ILSP (fb site) and I am so grateful that I selected them. Highly recommend them and Tyler is a gem!

I asked to have my 50 year old pipes scrapped. employee came out and said $361. I explained what I wanted again. He then raised price to $671 because I have a tile roof. He went on roof and came down in a couple of minutes.  After I paid him the plumber tried to tell me I needed pipes scrapped which is what I ordered and had discussed with him. When I asked him what I paid for he ran off. Management  won't take or return  my call. Totally unethical. Avoid like the plaque.

When using the tub shower, after pulling up the diverter there seemed to be more water coming from the spout then I thought there should be, which affected the shower pressure as well. Also, I needed the tub drain stopper and overflow plate replaced. I reached out through Next Door for recommendations for a plumber. Plumbing by Paul was one of the most recommended. I called and made an appointment. The office staff who answered the phone couldn't be more pleasant and friendly. Jay was the plumber who came out to take care of the issues. He was very personable and informative. He took his time and everything now works perfectly. I highly recommend Plumbing by Paul!

Great service, Plumbing by Paul does excellent work. As a realtor  I referral them to my clients!

Had a wrecked faucet in a beach rental. They couldn't finish with parts on hand, but polished off the job with a follow-up visit.

Called Plumbing By Paul approximately 9 AM because of a backup in our kitchen sink.
The woman I spoke with very nice & informed me she could have a tech at the house in an hour.  Shortly thereafter she called to inform me that he was outside.  JR was great, cool, calm & collected.  I explained to him what I had done & he took it from there.  Got straight to work, ending up having to auger in 43ft to clear a grease clog.  JR cleaned the work area during & after he solved the problem.  I was impressed by his work ethic & manor.  All & all it was a pleasure dealing with Plumbing By Paul.

These guy is very bad. They refuse to run the camera through a clogged mày sewage. Charge me $300 for video camera down the sewage pipe for 5 minutes. They dont provide any hard video because camera dont record. They have 2 guy out there said 2 different answer to find the problem.

Just wanted to thank Jay, the plumber sent to repair/replace my garbage disposal this morning. He arrived on time, assessed the problem and replaced the disposal efficiently, cleaning up everything and keeping me informed of what he was doing. He was very personable and efficient. Thank you Plumbing By Paul!! I know who to call with my plumbing needs now.

I would not recommend the Plumber - Plumbing By Paul to do any Plumbing, Toilet Repair, Water Heater Installation, Toilet Installation, or any Plumbing related activities.  I had them come out to a property to get a list of items completed and instead of doing anything that was listed in the items to be completed they decided to pull the toilet and complete a main line service which was not requested and preceded to send me a bill for $425 for the main line stoppage and then an access fee of $150. This was not the work that was requested by the company, this work was not authorized, but was the only thing that was completed. Plumbing By Paul did not complete any of the items that were actually requested by their company and insisted that the bill be paid or they would lien the property.  I feel this is a horrible way to do business and just want everyone to be wary of companies that operate dishonestly.

Have used Plumbing by Paul a couple of times, the last time was to remodel my bathroom , removed the old tub and made a walk in shower. Now i have a beautiful new bathroom! Excellent work, have also referred them to my neighbors.

I had to call Plumbing By Paul because I wanted to switch out an old vinyl  supply line to my kitchen sink. Something that would've been easy, but when I turned off both the hot and cold valves the began to leak profusely. At that point I shut off the water supply and called Plumbing By Paul. They did some work for me a couple of weeks ago, replacing and adding an additional hose bib to our back yard. I would have to say that scheduling them was a breeze, they showed up on time, and were actually early. When they showed up today for my water leak, they actually repaired a few minor issues unrelated to the leak. In my opinion they definitely went above and beyond, and at a very reasonable price. Highly recommend!

Needed to have the pressure reducing valve replaced in my Condo. Apt. which is located on the 7 th floor. They replaced the pressure reducing valve located in a very tight spot near my A/C air handler and water heater. They were very professional and detailed. The office staff answers the phone quickly, very responsible.
I would use them again without hesitation. I awarded them Five Stars.