Joe's Family Plumbing

First business that I actually got to talk to a person, Alicia. She was very nice and got me an appointment first thing in the morning for the next day. Tyler arrived ahead of schedule and finished installing my new hot water tank within 90 minutes. Tyler took the time to show me what he corrected from the previous tank install and the components he used.

My daughter used these guys first. She was happy with them. When I needed a plumber, she recommended him. We needed the main drain line snaked. We called & they did come out the same day. The guys were very nice and prompt. Here's where it starts to get tricky. See, we had another plumber out a couple years ago. I knew we had a clean out access in front of our house. They insisted we did not. They decide to go up on the roof and snake it through a pipe. They did have things running for a few hours. They also gave us a bill for $300! They said it was because they had to go on the roof. Well, I paid the bill and they left. The next day I called the office because our drains were backing up again. They said they'd call me in the morning. Instead of calling, they were at my door at 8am. I was not expecting them and asked why they didn't call. They said the secretary didn't tell them to. Ok, anyways, they get on the roof and snake it again. It again worked but only a few hours. They said I needed to run cameras through the lines. I'm standing here in the middle of a pandemic with half of our income already gone temporarily and these guys already charged me $300 to snake my drain. The next day I had to call them back. It still did not work. At this time she said the owner refused to come out without running cameras through the line. The secretary stated that they ran 100 feet of snake through from the roof already. I argued and demanded they fix what I paid for. They also refused to take a credit card and insisted on check or cash for payment. They did eventually come back but said they think the pipe is crushed and I need to run a camera. I told them to snake it using the clean out. My husband dug up the entire front yard along the pipes to look for a crushed pipe. By the time they got here he had dug it up to the street. Obviously no pipes were crushed. This last guy did however use the proper clean out that I told the first guys we had. Guess what!? That worked! This guy actually fixed it in under 5 minutes. Did I get the extra $200 they charged me back? Nope! All I got was them to finally do it right and a reminder if they have to come back out again they'll require us to use cameras through the pipes. This after they told me it was $100 to clean a drain but if they get on the roof it's automatically $300! Well, them getting on the roof was not necessary. Them refusing to look for and use the clean out was not necessary. If they would of done it right the first time we all would have saved a lot of time & frustration. I would of also saved $200! So, I'm giving them 3 out of 5 stars. I contemplated only 2 but, they did finally come back out & fix it. Would I recommend them? Probably not. They way overcharged me and basically ripped us off. They also tried to charge even more money to do the job they were already paid to do. All of this in the middle of a pandemic / shut down. None of that is their fault but them refusing to come back, arguing for with a customer and then overcharging me. That is all their fault. For this reason I wouldn't recommend them.

We had used Joe's Family Plumbing about 2 years ago in a substantial remodel and they had done a wonderful job. Today, we called them back in two replace the cartridge of a Stiebel Eltron tankless water heater that they had installed for us. The technician, Ronnie, was excellent. He arrived promptly, when scheduled. He stressed that to avoid potential issues, we should soak the new cartridge for about 30 minutes before we installed it so it wouldn't be dry before water began running through it. It worked like a charm. Ronnie also did work to increase the water flow on our toilets and spotted/repaired a slow  leak that we had not noticed. The amount charged was reasonable and we are delighted with the service. He cleaned up after himself and disposed of the used cartridge and debris from his service. We will definitely use them in the future and we do not hesitate to recommend them.

Called them for a backup.  They sent someone else because they were not available.  They sent Pearce's Plumbing.  The plumber went on the roof and only went down to about 30 feet which isn't much since it's 10 feet to the ground.  Came down and said I'm not confident it's solved.  $255 please.  Three days later the backup returned.  Also told me to call the city.  I did.  They came out with crew and camera.  Wasn't their problem.  I called Joe's back and said he should have went thru the toilet.  They said they would never go thru the toilet.  Joe's offered to come back and run a camera for $400.  I called someone else who was a contractor and who has done work for me before.  He rented a snake from home depot and took the toilet off.  Snaked 50 feet.  He got it.  Did an amazing job.  Cost me another $375.  No, I will never call Joe's again and I would never recommend them or Pearce's!  Zero Stars if I could!!

Do not use this company. They do not follow thru. Will come out and fix simple things such as a clogged drain or pipes, but if you need actual plumbing work done that requires time and getting your hands dirty this is not the company you are looking for.
I have an old house. The plumbing is old as well. The plumbing under the house needs to be totally redone. In these times, one would think business and status of ones name would be very important. Joe came out quickly, unclogged the pipes as a temporary fix,  assessed the issue and told us what needed to be done. He said he'd be back that week. He was not. A few weeks later, our plumbing backed up again. He came out that day (which was good) and unclogged the pipes but never resolved the root cause of the issue .
In short, this has happened 4x now. Meanwhile, the toilet backs into the tub (think about that... gross) and the kitchen sink backs into the washing machine. We are unable to use the shower, toilet or kitchen sink when this happens until it's snake out. This is not an issue of carelessness. The only thing he has ever snaked out of the pipes is toilet paper. That's it.
He had said numerous times he will be out to do the remaining work but never shows. Meanwhile, were being billed for emergency calls.
Simple fix and quick money. That's what they do. Wouldn't ever ever would recommend them.

I hired Joe's to do the plumbing in my master bath. Price was good but in the end there was a leak. The owner was very rude when I asked them to come back out to tighten the trap. I guess he thought I should be able to do that. I'm thinking why should I try to do that when I paid you to tighten it. They said they could come out in a few days so I tightened it but am left with a soggy wall where the water dripped down.

I also have a cheap hose bib story with them too. They charged me $93 for service call and $28 for a cheap $2 part.

Where are the good plumbers around here.

We have used Joe's Family Plumbing since 1994. They are the best in the businese. Very knowledgeable, honest, and fair.

I just met this plumber and told him I needed a good back up plumber, and today is Mother's Day and I needed a plumber, and I called him up and I talked to whoever answered the phone, and they said they would let him know, and they took my information and they never got back to me, so I called my main plumber and he came right away.

Our house started backing up on a Sunday night. I called Joe's plumbing and spoke with Gayle she said she would call me back in a few minutes with a technicians name. She called me back right away and told me Ronnie would be out soon. Ronnie showed up within15 minutes! He was able to clear the drain line under the house and the issue was resolved. I was very impressed with the timeliness and professionalism. I can't say thank you enough first time used and would highly recommend!

I had Joe's Plumbing replace the shut off values to two toliets and two sinks as well as replace the water supply lines to both as well.    My experience with both the office and person who did the work were good.  Making the appointment and having someone show on time was greatly appreciated. They charged $645 and the job took about three hours including a run to the hardware store for the valves.  I would recommend them.

Let me first say that I work for local government in the Engineering Department so I have 15 plus years working in and around Construction Permitting and Building within local government. Additionally, I have 18 years working in the private sector of construction.. That does not make me an expert but it does give me a unique perspective with personal experience as well as resident knowledge from dissatisfied and satisfied members of our community. When looking for a service company that can provide years of knowledge and effective creative problem-solving techniques there is no-one better than Joe's Family Plumbing. First, they are a third generational family-owned business that can collectively evaluate your plumbing needs and provide options that range from the obvious to the dream fix. James' teams are a group of professional, well-mannered and very knowledgable technicians who use materials and techniques that are both sustainable and cost-effective. I recommend them to family and friends and anyone looking for highly skilled plumbers who can fix, replace and or improve any type of plumbing issue.
-Christopher Melone

our company and contractors have used this company for more than 5 years and it never fails they just can't get it together, they don't call you when you ask them to upon arriving at the job, they will start a quote and forget about you for weeks, they will double and triple charge you for the same poor quality work, i should've learned my lesson years ago, in any case there are hundreds of plumbers in town that are much better with plumbing issues and new construction, also their customer service is horrible the left hand doesn't know what the right hand is doing, when calling the office depending on who you speak with they will all give you different excuses, look around on all the review sites and you'll see what i mean, horrible reviews

Terrible!!! Stay away from them - do not recommend - never followed through - never showed up for appointment - worthless company - save yourself the aggravation - don't do business with them.

Called around for a water heater replacement on a Saturday and Joe's was the only one willing to come out. Ace replacement with a top-quality heater
right away. Carl was professional in every respect. His focus is great service.
Will use again!

As always, Joe's took care of us. Great service and very friendly. God Bless America and Joe's Family Plumbing!!! Thank you for helping in a hurry!! I'd give it 7 starts if I could!!

Professional staff, fast response and fixed the plumbing problem the two sinks quickly and efficiently.
I will definitely use Joe's Plumbing again and highly recommend them.

Unfortunately I cannot upload the photos of the work done on this review. I was able to upload them on the Google review. There, you can see the burn marks up the side of my house from replacing the faucets, and the hole left in the wall.

I was contacted by the owner and he offered to come out and repair the work that was done by a former employee. After trying a couple of times to get him out to fix it, I gave up. The gesture was nice, but it turned out to be just that...a gesture.

I had an emergency and they came out within 15 minutes. Great company and will use them again in the near future.

Charged me $275 to try to unplug kitchen pipe.. couldn't unplug it. Recommended a camera And said that the office will contact me to set up a Camera appointment no one contacted me Dunedin plumbing came in the following week did the same service and unplugged the bathroom toilet area,problem fixed, no need for Camera customer service at Joe's family plumbing zero

Absolutely worst contractor experience ever in 30 years of hiring contractors.  Came out to look at the job to provide a quote.  I had to call them multiple times to get the quote.  Should had taken that as my sign to hire someone else.  Received the quote and scheduled the job with them.  They never called the day before or the morning of the scheduled date.  They did not show up during the scheduled time.  I reached out and they said they were delayed on another job but would arrive around noon.  Noon came and went with no call or show.  Called them again and they rescheduled for the following morning.  Showed up late and said they needed to get supplies and do a small job and would be back in an hour.  No show again.  Called and they said job was bigger than expected, would need to re-quote and would send most experienced person to relook at our job.  Scheduled meeting.  Again, late.  To our surprise same guy who quoted it the first time came to look at the job.  Said he would send someone with a camera to get another look at it.  No one came, called again.  Now scheduled for the next morning.  Said they would stay all day and get the job done.  Next morning they actually showed up in time, but needed to leave to get the camera.  Returned and told us their boss has DOUBLED the price.  Our hands are tied because we have another company coming tomorrow to do work that we need this job completed before they can do their job.  They were aware of our bind and capitalized on it.  They did not even have the courtesy to contact us directly to discuss pricing.  They put the men on the job in that position knowing full well we were stuck.  I Recommend you look elsewhere for a plumber.  Will be reporting them to the BBB after this job is completed.  Gave one star because would not post review with a star.  They deserve NO Star.

Quick reply. On time and job done. Could not ask for more. Open 24hrs if you need an emergency fix. Definitely someone to call.

Their tag line is Where You Are Always Treated Like Family ....they must have a very dysfunctional family . We discovered a leak under the sink and called Joe's to come out and check it out . It was a after hours plumbing call . Service technician Lucas came over and in 4 minutes found leak and tightened the garbage disposal which was causing the leak . He said he felt silly charging for 4 minutes of his time so he called the office - spoke to someone in charge and told me there would be no charge . I gave him $50.00 tip and thanked him for coming over . About two weeks later I received a bill for $195.00 so I called the office and spoke with a very rude unprofessional lady ( did not get her name ). I explained what happened and she turned really ugly really fast . Talking loud and denying that that happened - said I was mistaken- and she has a family to feed . I said I was not going to pay after being told it was waived and told her she wasn't really handling herself well . Next week received s another bill called back - same lady - was ruder this time . I told her I tipped Lucas $50.00 she said that that could come off the bill and I refused and she said the manager would call me tomorrow. No one called so I assumed  they realized their error . Yesterday 6 months after the last phone call I received another bill from Joes . I did not respond . Interesting side note we recently had a leak and a leak detector service came out and found where it was located - I asked who he recommended and he said that he would not recommend Joes Family Plumbing . Stay away from these rude people .

Super friendly on initial call, scheduling was easy,  the dude showed up on time, was nice and clean.  Replaced bathroom faucet and left.  Will recommend and call again

Unfortunately we began a job with them prior to Thanksgiving to re-plumb a new bathroom. They have yet to complete the job and do not return calls!! The plumbing is in the wrong place as well. They sell you all right to get the job but then leave you hanging.
been calling to have them come out to job site for almost a week now to no avail.

I called for a clogged drain. Was told they would call right back after they found out where the plumber was. Instead, he showed up and looked at the issue. Had to get a tool. Came back and cleared the clog. Hire local!