Mala C.
01/03/2022 12:00:00 SA
Long story short: If your issue is with a water filtration system, CALL A WATER FILTRATION SPECIALIST NOT A PLUMBER.
We were having issues with the water filtration system (it appeared to be leaking) under our sink and weren't sure if it was better to call a plumber or a water filtration specialist. In the end, we chose to call a plumber and that ended up being a costly misjudgment. When we called, we made it clear that the issue appeared to be with the water filtration system under the sink and they sent someone out to come look at it.
When the plumber arrived, they explained the charge would be $200 charge for what I assumed would be to fix the leak. But apparently, what they meant was that it would be a $200 charge for them to TRY to fix the leak?? They put some tape or something in the two areas that had been leaking and then left. Nearly immediately after they left, the system started leaking in a completely different place than it was before. We called the plumber back who said he doesn't have the parts to fix it and we likely need a new system. That's understandable of course, but when we expressed our frustration that literally nothing got fixed, the system is still leaking, and it's even leaking in a new place that it wasn't before, the plumber said that they were giving us a good deal by coming back and not charging as again (?? what). Yes, they did fix two leaks but ended up creating another one so what was the point of that. It was leaking before they came and it was still leaking after they left! Eventually, we did call a water filtration specialist who told us that we did indeed need a new water filtration system and that whoever we got to look at it before likely cracked it causing the new leak. So the initial plumber likely did cause an additional leak that wasn't even there before (but they were acting like it appeared out of nowhere).
It would have been much better if the initial plumber just told us that they don't have the capacity to fix it instead of making it worse and then acting like they gave us a good deal charging us only $200 (again, to actually make it worse). I really feel like we were taken advantage of because of our lack of knowledge about plumbing and water filtration systems. It has been a while since I felt this blatantly ripped off, and I want an apology and wish I could get my money back, honestly.
This all happened back in November, and I waited a few weeks to write a review because I didn't want to do so hastily and out of anger. But after getting the whole picture from the water filtration specialist and looking back on this incident with the plumber, I do stand by my initial thoughts and think this plumber was out of line.
Because of the other good reviews, I do think/hope that this company is probably good when it comes to typical plumbing issues. But if, like me, your issue is with a water filtration system, save yourself the trouble and call a company that specializes in that.