Frank Gay

Buyer beware deceptive sales practices I was lied to and told they no longer  offer Air conditioning services and you have to buy a maintenance agreement for hvac, electrical and plumbing  do not fall for it. Have your hvac maintenance done by any body but Frank Gay. If it was a good product you would not be forced to buy it

New air conditioner installation at my home. At the time of the signing of the contract to do work, a verbal promise was made that we would be provided a detailed receipt. After work was completed, we got a receipt that had one line item - the total of the whole job. No manufacturer, no model number, and certainly no serial number. I asked them again to provide what they had promised and they said that we purchased an economy package and that they won't provide us with this information. I have registered a complaint with the BBB and suggest others do the same if they have issues. My whole point is that if I have to provide proof of purchase to another service company =since I will absolutely NOT be using Frank Gay Services ever again), what does a piece of paper from them claiming to be a receipt and has a single entry for the whole job total mean to anyone outside of Frank Gay Services? Furthermore, they continue to battle the complaint to the BBB when they could have sent a the itemized receipt as requested. They keep pushing back and refuse to provide us with this pertinent piece of information on a $10k purchase. I can't discourage people enough from using their services. Stay away from them if you value good customer service after they have your money. Absolutely abysmal customer service practices.

Made appointment for emergency AC service after hours around 6:30/7pm told they would come between 8pm and midnight and we would need to pay up front and they would call when on their way.  Florida with no AC leaves no choice... paid the premium after hours fee + service charge..
Fast forward to 11:40 at night.. still haven't heard anything, call to follow up and get answering service who takes our information saying they will follow up & let us know. We hear nothing back of course. Zero way to email them or follow up other than the answering service that did nothing.
Waste of time when we could have contacted someone else to assist not to mention being charged in full for a service that was never provided and being left in a hot house.   Stay clear away from this company!!!!!!!

I had an electrical issue in my apartment I called this company to come fix it they never came out three days in a row they kept telling me they were coming out they never came out I had to call another company I would not recommend this company they suck

We called Kiley plumbing which has become part of Frank Gay Plumbing because we had a leak in the wall of our garage.  Their technician said we had to call Sleuth so they could determine exactly where the leak was coming from.  So, $350 (for 5 minutes of work?), he marked where he said the leak was.  How come I already knew where it was and the Frank Gay guy didn't???  Okay.  So another Frank Gay plumber comes out.  After too much verbiage this man told us we needed the entire house replumbed to the tune of ONLY $11,555  (WHAT???)  and that figure did not even include a new hot water heater!   I told him that would not happen in my lifetime.  He also tried to sell us an annual plumbing service contract.  Then he said (without any embarrassment) that he had 30 years of plumbing experience under his belt and was not going to fix the leak because he could not guarantee the work.  Another WHAT???  

The following day the Frank Gay Company called to ask if we had any questions and when would we like them to begin the work of replumbing the house.  Yeah, right!

To make a long story shorter (because there is much more than what I've written), we ended up calling a qualified man who worked for himself and has his own plumbing business.  He repaired the leak quickly and all is fine.

If anyone needs a plumber, do NOT call Frank Gay under any circumstances.  They are bad news and not honorable.

Our zoned heat/ac system was not working in part of the house. The technician said the zone control board was bad and gave us an estimate of $6,200 to replace it. We've since learned (thru research and other companies) the cost should be around $700. Had another company come out the next day and they found that one of the compressors was not running. (The technician from Frank Gay never even checked the outside units.) The second company fixed a loose wire and everything is up and working fine now. Cost of the actual required repair was $112. We have used Frank Gay before and their prices are always very high. But, they are quick to respond when called and that is why we continued to use them. This time; however, the price they wanted to fix what wasn't broken was totally ridiculous and honestly an insult to our intelligence. Going forward we will take our business elsewhere.