Florida Energy Water and Air

Water damages in my house and they did not pay.

In am writing to share my experience with Florida Energy Water and Air, Inc., which left me compelled to write a negative review for a company for the first time.

In an effort to raise caution among those considering their services, I wanted to share the details of the encounter I had with them.
I had hired them to reinstall one of their products, but to my disappointment, the installation resulted in water damage.
They refused to take responsibility without involving my insurance company.

It became apparent that the company intentionally avoided paying for the damages because they know it is not worth pursuing through my insurance and hoped to escape liability.
In today's climate where insurance prices are increasing and idifficult to find insurance, taking such a risk was not something I wanted to undertake, especially when the fault clearly lay with them. Also, we did not want to wait until the insurance had a resolution without floors.

The reasons given by them to deny liability:

1. They falsely claimed that my husband had assisted in moving the fridge, which resulted in the damages.
However, this is entirely untrue as the fridge is equipped with wheels, and my husband, due to a bad back, could not have assisted in any such movement.

2. They argued that checking the line they reinstalled to the water tank was never part of the agreed-upon work scope.
It was perplexing to understand how they could have reinstalled a line to the water tank without checking the end of it, in order to prevent any potential future problems. Therefore, checking the end of the line was in the scope of the job.

They claimed that the damages were our fault because we asked them to check the end of the line. However, all we did was to bring attention that an important step was missing. If checking the end of the line was unnecessary or outside the scope of the job, the employee had the right to refuse to do so. Ultimately, the service provider is responsible for any damages caused in a client's house, as they are accountable for anything they work on.

Also, during this experience, one of their employees displayed extreme rudeness and a complete lack of respect towards us. Such unprofessional behavior is entirely unacceptable.

It seems that if everything goes well, you may not encounter any issues, but if any damage occurs, the company will go to great lengths to avoid responsibility.
In my opinion, it's not worth the risk.

I hope this review serves its purpose of raising awareness and helps you make informed decisions regarding their services.

Sandra Mercado.

If there was an option for zero stars I would select it. They do not stand behind their products. We upgraded the system for $3000 and they want to charge outlandish trip charges and labor charged and never fix the problem. It's a scam to keep their service department running. The warranty is no good at all. Horrible. Buyer beware!!! People buying homes in sorrento be careful.

Professional staff, knowledgeable technician, reliable service. I am very pleased with this company and the water conditioning system I had installed.

I had a new A.C. unit install in September by this company. It is now November and I have had to call them for service for 5 times. Just got off the phone with them again in fact. Issues have not been resolved even though it is a brand new unit. The call center is rude. Scheduling is terrible and their after hours emergency service does not exist, they make you wait until mid next day. That is why I just got off the phone with them for. The A.C. they installed is great.....when it works.

I was asking myself how crazy it was for me to pay the kind of money I paid for a water heater. Little did I now how committed this company is to quality service. They are worth every penny and then some. My experience was exceptional. Starting with Nikki answering all of my questions in a timely manner and even after hours. My installer, Anthony, always polite, punctual and super respectful who delivered 2nd to none exceptional customer service. Clear communication is the key and they are skilled at that. Nikki and Anthony give Florida Energy Water and Air a good name. Kudos to them!

Good company. My account all paid off now and even got a refund from PCI! Our equipment for our well works wonderfully.

On a recent trip to Home Depot I was asked to participate in a short survey. The survey was painless and went on my way. A few days later I received a call I think it was Home Depot to set up an appointment to have my water tested. I agreed since I just moved to Florida from New York.
The water here in Florida is nasty so we drink only bottled Kirkland water.
Anyway the technician arrives at my home begins to set up his apparatus to begin testing my water. Surprise, surprise my water is bad and loaded with cancer causing debris floating around. The water he ran through his system is free of any harmful substances and really did test rather good.
The suspense was nerve racking since we knew that this guys was not here just to give a presentation and go on his merry way.
As suspected in order to get our water as clean as his we would have to install a water purification system which by the way they could install same day or latest the next day. Sounded real good until he hit is with the +$7000 price tag. Needless to say without researching the company there is no way we were going to have installed no matter how low he made the monthly payments. Wish there were some testimonials we could read about so we could make the correct decision but my gut tells me to steer clear and find an alternative solution to the water issue here in Florida.
I will say Home Depot was not up front and was deceptive when luring me into taking the survey.

Had a scheduled repair appointment for my Rainsoft unit today. Was told when I made the appointment 2 weeks ago that the tech would call in the morning to let me know when he would arrive. Not only did I receive no call, but when I went out to check the mail at 2:30pm, there was a bill for $40.00 stating I wasn't home at 1:00pm when tech arrived. I WAS HOME! Doorbell works. No music, TV, dishwasher, laundry, or anything to cause me not to hear the doorbell.  I wish zero stars were an option.

Jose removed and than installed a new water heater quickly and was very courteous too. Thanks much!

Scam alert is my opinion.  Deceptive and shady business practices. Perhaps has potential for a lawsuit for a smart, attorney?   We bought a home in May of 2022 in Florida.   In June, I was contacted by phone  by Mark of FEWA, soliciting to sell me a water system. They get your information from public records. Normally, I don't listen to these calls, but he caught me at an off time. He stated that Florida has some of the worst water in the country.  He explained FEWA works together with Home Depot and  that we would schedule a rep to come to the house, test the water at no charge and in exchange I would receive a gift card to Home Depot.  At some point, I was told the gift card would be $100 and the demonstration would take approximately an hour.
I said we  weren't  coming to Florida till Oct. and to call back.   Mark did call in October, but we changed our plans arrive in January. Again,I told him to call back.  Mark called early January, we just arrived and needed time settle in.  He  called back in February, twice on the same day as the first call lost the connection  (this is important later in the story).  We  scheduled an appointment for Feb 15th at 1:00 p.m.,  AGAINST my husbands wishes, but it was to be an hour.  On that date, the sales rep came. Jeff.  He was prompt and courteous, BUT, he was here till close to 4:30 p.m.!!! I mentioned that to Jeff, saying it was supposed to take an hour and he said, well if they told you 3 hours, would you have agreed? When it was time to learn the price of this Rainsoft system  along with a whole bunch of concentrated soaps it was $7,195.00.  But if I eliminated the soaps and paid cash, it would drop to $4,686.00. I declined to purchase.  Jeff now handed me a piece of paper with a web address on it  redemption codes and said it contained the information needed to claim whatever gift card I was promised.  I followed the instructions and completed the questionnaire and expected my $100 gift card within 24-48 hours in my e-mail.  Well, by the end of 2/17/23  (48 hours later) nothing.  I went back to that website and asked when I could expect it.  On Monday, 2.20.23, I received a call from Julie, representing FEWA. Now this is where the fun begins.  
Julie said something like  her purpose was to follow up and address the concerns in  my e-mail as a customer service ting. She asked why I believed I was to receive a $100 gift card to Home Depot. I told her the story  She then said that they NEVER give that amount. At best, they give $20, but they get a lot of these complaints She asked who told me I would get a $100 gift card.  It was Mark.  She told me that they had all the conversations between Mark and myself RECORDED and that she listened to them and at no time did Mark state this!!! Did I want to listen to the recordings.  Now, I'm really miffed, ESPECIALLY because there was NEVER a disclaimer that the phone calls were being recorded!!
She began  playing  first recording, telling me the date of it was 6.13.22.  I  immediately recognized the recording and it was from the MOST RECENT PHONE CALL OF 2.20.23.  Now:  I was lied to about the amount of the gift card, I was lied to about the amount of time the representative would be here, I was NOT ADVISED of phone calls being recorded and I was lied to about dates of the recordings. My husband asked to hear each recording and we got Julies permission to record them. As she played them, we noted dates.  In listening to these, they were  CERTAINLY of Mark and myself, and THERE WAS NO MENTION OF AN AMOUNT FOR A GIFT CARD.  After listening to these recordings, I CANNOT state with certainty, but it appears  there were several opportunities that the recordings could have been edited. I can't argue with what I heard, but I'm really angry that I was never advised I was being recorded. WHO DOES THIS??? I told Julie I would be filing a complaint with  state agencies and we ended the call. I began journal the event when a few hours later, Julie phoned again.  She said no one ever stayed on the phone as long as me listening to recordings and because of that she felt I wasn't lying.  She took the info to upper management and they were to remedy and send me the $100 gift. She said, the most they EVER was $40, but due to my persistence, they felt, somewhere along the line I was given mis-information. She stated  (an alternative excuse) that perhaps Mark may have used his personal phone at some point and the conversations would not have been recorded, therefore, they could not prove my claim either way.  So, now, I am promised to receive the gift card within 24 to 48 hours. I wait  and by 2.21.23, no gift card. I call Julie and she tells me it should  have arrived, takes 24-48 hours but it should be forthcoming and if not, she will 'light a fire under them .
Well today is 2.23.23 after 5 p.m. Still no gift card.  I am NOT going to call again.  I just hope and pray this helps anyone who takes the time to read my review.