Florida Delta Mechanical

Delta Mechanical is my favorite plumbing company. Their work is superb. They installed my water heater the same day I bought it. Their work is excellent. Nick was very knowledgeable with a lot of experience. He has done so many that it took him no time to complete the install and get my water up and running. This company is quick and efficient. It is the same excellent service each time!

Bought a water heater at a home Depot around 10:30 am and scheduled install. Was told technician would arrive between 2 and 6pm. I got a call from tech and he said he could come   about noon if that worked for me. I  said that was good for me. He arrived and got right to work. He explained what he was doing and answered my questions kknowledgeaby. Work was complete by 2pm. The only complaint I have was the price. $1800 to install a $500 water heater and expansion tank (included).  $1300 for 2 hours labor is ridiculous. Guess I am in the wrong profession.

We'd give negative stars, if it were possible.  We had a leaky toilet, so we bought a toilet at Home Depot on Monday 6/17/19 and asked them to deliver and install.  Home Depot sales person was great and explained every fee to the total cost and told us Delta Mechanical would deliver and install.  By Wednesday 6/19/19, we have not heard from Delta Mechanical.  So, I called Home Depot and got the numbers to call Delta.  First phone number was disconnected, second number was for an apartment lease.  I googled the phone numbers and they were both registered to Delta Mechanical.  Actually, there were many phone numbers and addresses for Delta Mechanical, but all would lead to the same webpage.  I saw several reviews for Delta Mechanical in different websites, which were not good - most complained of poor customer service, of being overcharged and adding extra charges to what was quoted.  There were couple complaints on the Better Business Bureau website.  Needless to say, on Thursday 6/20/19, we canceled everything from Home Depot.  About 2 hours after canceling the order, we get a call from Delta Mechanical (a Phoenix, AZ number) saying they can come over today.  We tell them we canceled the order; they have the nerve to tell us that they have to charge us a cancellation fee when we didn't even make an appointment with them!

I had a gas water heater installed by Delta. They had to come back out the next day because of a gas leak since they failed to changed out the gas supply line the first time. Next they had to come out because the temperature they set the heater at was so hot it was causing water to leak out of the pressure relief valve. After having Delta come out for the 3rd time I had the county come out for the final inspection. Of course with the track record they already had going with this install it failed the inspection because they used mismatching parts. I scheduled them for a 4th time to come out and fix what I was hoping to be the last issue. The plumber they had scheduled me for that 4th visit called out that day and the next available time they would schedule me for was a week later. They offer same day services for new installs because that makes them money, if you have already paid for a new water heater install you are then placed at the bottom of the list for service because they lose money each additional service call they come out for. At the end of the day I went to the store and bought the new parts and completed the corrections myself so that it would pass the re-inspection. Delta offers reasonable pricing on their installs because you get the level of service that you pay for. Go ahead and spend the extra money to get a plumber who will install a water heater correctly the first time.

Home Depot routes installation quotes to this company for in my case for a water heater in South Florida.
I get a prompt phone call (although it came up as spam and not company ID) and talked to an agent name Tom. Phone call goes smoothly and he is polite and gives me a quote to have a certified contractor come out and do the install at my desired time. I decided to not give my CC info over the phone which was not an issue, however, when I went to Home Depot to pay for the purchase order it was double the quote with no itemized break down even on Home Depots computer screen. I did not receive the quote itemized via email either and canceled the order. I was able to call a reputable installer for 75% less than the quote I was given. Not a good look for either Home Depot or Delta Mechanical. Buyers beware

This company was chosen for me by Rheem to install a high efficiency water heater as part of a test program.  My first interaction was when some guy just showed up at my home unannounced asking where the water heater that wasn't delivered to me and being very aggressive about who was paying for his visit!  What the cluck?  So, I reach out through the test program and am told they don't know WTF they are doing and to wait for a callback.  It was Delta Mechanical that should have the water heater and should be delivering it when they come to install.  Also, I was never to make any payment as Rheem was covering all costs.

About a week later Delta Mechanical finally got some leadership on the job who were able to finally tell their as*es from their elbows and actually contacted me with the novel idea to schedule a visit once they had the hot water heater.

So, the hot water heater gets installed.  The tech forgot to leave any paperwork and apparently also forgot to install a SERIAL NUMBER TAG?  At least according to Rheem, these are installed and not placed at the factory.  Shocking really, but now I have no hot water and I can't even initiate warranty because my water heater both left the factory without a serial number and also was installed without a serial number.

Today I reached back out to Delta Mechanical who was very quickly able to locate my installation record in their system. I was placed on hold for just under 30 minutes and when the representative returned they acknowledge that they don't have the serial number in their system either, but it's probably archived. Great!  How in the itchy double hockey sticks am I supposed to get moving towards having hot water when I've trusted companies like Delta Mechanical for my installation?

I would absolutely not recommend this business. The sheer fact that they install for Home Depot should tell you all that you need to know, unfortunately I didn't have a choice.

We ordered a water heater through Home Depot. Delta is their installer. After the order was submitted, on Memorial Day, we heard from them that same day. Delta let us know when they were on their way, which was very close to the reserved time. Stefan was to have a helper, since our unit was on our 2nd floor, but as everyone knows instillations don't alway go smoothly, so he was beside himself.
He was fantastic. His effort was outstanding as was the quality of his work.
Very well done!

Never got to first base with this company as they are outrageously priced. I am shocked Home Depot built a relationship with him. They wanted nearly $800 for a simple electric heater replacement in my garage which was a no-brainer less than 1 hour job. Beware!

My old water heater (A.O. Smith brand) was spewing water from the top pipes.  Not good!  Avoid A.O. Smith water heaters like the plague!  It was the second water heater that we had gotten in seven years so I decided to go in a different direction.  I decided to buy a nice Rheem water heater from Home Depot.  That night, I called and found the model, size and price that I wanted.

Home Depot transferred me to their sub-contract Delta Mechanical, Inc. to set up an installation.  They were friendly and helpful.  I was scheduled for the next day for 2-6.

The day of installation arrived and I got a call from Delta telling me that they had overbooked for the day.  They would not be able to come until the next day.  I tried to remain calm and reasoned with the company and they found that they could squeeze me in at around 2 that day for the installation.  My face became less red.  Around 11:00, I got a call from the installer (Stefan Petrov) to say that if it was alright, he could be here at 11:30!  You bet!

There were some challenges with the placement of the water heater but we figured a way to get it to fit and within the city code requirements.  The work was done within two hours.  I couldn't be more pleased with the professional result.

I was told that they specialize in warranty work as well as installations.  If you go through Home Depot or any other big box store and they use Delta Mechanical consider yourself lucky!