First Quality Plumbing

Worker arrived without a mask and was not knowledgeable of how to fix my water heater but still charged me a service fee for showing up and attempting to call customer service in order to receive assistance/help in trouble shooting the hybrid water heater. Waisted my time and money.

I contacted them May 7 and within less than 24 hours I got a call back an estimated cost and arrival time for the next day and on May 8th George arrived early fixed BOTH toilets for less thank half of what another well known big company wanted just to look and see. If I could give them 20 stars I would! George was SUPER professional, courteous, honest, prompt I could go on and on.  But if I EVER need any type of plumbing they will be my first and only call.  I could not be happier.  They are GREAT!

Let me first say that they service provided was wonderful! The technician that came out was friendly and efficient and did excellent work!

My complaint comes in with price and the amount that was invoiced. When I scheduled the appointment, I described exactly what was needed (our kitchen sink was being replaced by another company and the plumbing just needed to be redone to go from a 2 bowl sink to a 1 bowl and the garbage disposal needed to be hooked back up). I was told over the phone that they bill hourly at a $135 rate. The technician got here assessed the plumbing under the sink for about 2 minutes and then started his work. He was done and gone in less than an hour.

I was charged $135 for his trip here and then $135 for the work that he completed in less than an hour. I was not aware and it was not made clear that they would charge $135 flat rate just for him to drive to my house and spend 2 minutes looking at the plumbing and then would be charged an additional $135 for him to redo the plumbing in less than 1 hr.

I understand charging a certain flat rate for an estimate to be provided as I have done this with other companies but it seems a bit excessive to charge the flat rate hourly fee as the estimate fee as well. I would have never anticipated that the assessment that took all of 2 minutes would cost the same as the work that was completed in less than an hour.

Again, I am happy with the work and the employees that I spoke with were very nice, I am just disappointed at the price charged and that this was not made clear prior to the service being done.

We had First Quality come by this morning to help install a new garbage disposal in our sink. In addition to doing so, they also helped us to identify -- and repair -- an issue in the water valve for our house. We realize that if they hadn't fixed this, we might have had a flood within a short time. The most amazing part was that they did not add any additional charges for this service.

I was incredibly grateful for their diligence in this work, and would absolutely hire them again for additional plumbing needs. I was surprised to see no reviews for this organization, so am happy to note that they were outstanding for us. Thank you Bill and crew.

Rick came out and helped me with the shower drain issue and showed me a bunch of other stuff to do monthly to keep the water heater and AC  unit running smoothly. Very nice guy, professional and helpful. He's the person you want to help you out when you have a plumbing issue. I never write reviews but it was such a positive experience I need to tell others.