Don Charles Sewer & Drain

I am a Realtor and when I am in need of a plumber, for routine or emergency work, Don Charles Plumbing is the first plumbing company I call.  They are always quick and available in an emergency.  I appreciate that the plumbers are all skilled at what they do and are very personable and well-mannered. Also, their prices are competitive with other plumbers in the area. If you are currently looking for someone you can trust give them a call.

Very Disappointed with the services, had a running toilet asked them to fix it they took 5 min to fix the issue and got $125.00 the. I called them back because the issue was not fixed took them 2 min to fix issue is still not fixed. Called them today for a 3x to fix a simple running toilet and this is a prime example of do it right the first time. If they can make the problem go away and give me the corrective services I paid for I will remove my post and give 5 stars because of this a lot of time has been wasted. Please fix the running toilet I paid you to fix!

I was told they would give a free estimate to check out my water heater, and then the fee would be $109 plus parts.  Instead, they charged $125 for a service call, hit a thermostat reset and did not check the heater.  One day later, no hot water.  I called to ask about the quote discrepancy- they said they would come out again.  I asked if there would be another charge and why the difference between 109 and 125.   They basically said the additional charge would be parts, no answer on the 109 vs 125 discrepancy, or that they would give me our $125 check back.  I opted for getting the check back as this does not appear to be a trustworthy company, and I plan to report back to the appliance repair place that recommended them to me.

Called them to unclog the drain  in the garage.  I notice the fellow did a quick job and said if it clogged again, I would need a new pipe. 5/6 weeks later it clogged again!!   This time I found Billy The Sunshine plumber.   They came and unclogged the drain from the roof.  It was a big clob of hair!!!!

I had the worst experience last month with this company, usually they're alright I don't know what happened. My toilet was clogged and they came to unclog it, and undid the toilet. I paid the men and the next day the bathtub was full of s#@t so I called the men back. One dude came, Ray, who tried the snake and when it didn't work he said the problem was underground and that it would cost me at least $1,000 to replace the tubes. He dug a great big hole, and pulled away the bricks that held up my mobile home, and said he'd be back. He never came back, no one would return my pleas for help. I finally got ahold of another plumber who fixed the problem in ten minutes, and said Ray had put the snake in the wrong direction. I had to hire another plumber to fix the toilet back down as it was falling over. I had to put the bricks back up and fill in the hole make by Don Charles plumbing, imagine letting a seventy-one year old woman do the job for these inefficient and unprofessional men. I tried getting my money back. Good luck. Beware!

Hired this company due to chronic back up issues. After paying them $6000, I have continued to have issues. After the work was complete, and I had to call them a second time the owner refused to send someone out unless I paid for a service call. He does not stand behind his work!. Another plumbing company advised me that the work was not done properly so now I'm looking at spending thousands more to correct their work.

I had such a great experience with this company. They were so nice and were able to fit me in same day which is almost unheard of in FL. His prices are fair and he was very responsive! He showed me the line he was replacing and the material he was replacing it with and walked me through the whole process. I'll definitely be using them again!

I had given a lot of work to Don Charles Plumbing about a year and a half ago. They seem to do good work but they kind of fell off the face of the earth. I've tried to get back in touch with them but their voicemail just says they're busy and to try to call back. Well I tried to call again because they installed a water heater for me a little over a year ago and it's bad. Come to find out the water heater was old! It had rusted out. They had put a used one in, Instead of the new one I paid for. I would've put zero stars but I couldn't.