Charles Plumbing

Our toilet backed up into the shower (ewwww) and we called several plumbers with no one calling back.  My realtor recommended one outfit but he was shorthanded today and wasn't going to be able to get out so recommended these guys.  I called around 1:30 and they said they would be here at 3:30 - wouldn't you know, the doorbell rang at 3:30!

30 minutes later my drain was free (be careful what you flush down the toilet boys and girls) and price was reasonable.  I hope I never need him again but was definitely happy with the service.

Where do I start? I was told that I had a scheduled 1:30pm appointment on a Friday so I took the entire afternoon off work so I could make sure to be home for one of your Plumbers. Around 1:45pm I call to see where the plumber is and they inform me that they were backed up but will have someone arrive at 3:30pm. These things happen so I thought nothing of it. Around 4:00pm when no one has yet to show up for my scheduled appointment I attempted to call Charles Plumbing back but of course, no one answered. For the next hour I repeatedly attempted to contact someone at this company but conveniently for them, no one would answer their phone until it was time to close. At this point I realized I had just wasted an entire half of my work day just to get stood up. It gets better.... Out of curiosity I called back the next day to see what happened. On this day (Saturday) someone picked up the phone right away. I explained to them that I didn't appreciate having my time wasted and instead of apologizing I was told that they didn't know what happened and proceeded to tell me that because they're so busy These things can happen and hung up on me once he realized I wasn't interested in moving forward with scheduling a 2nd appointment with them (why would I be?). It seems for now that Charles Plumbing has enough business coming their way that Customer Service and showing up to appointments isn't at the top of their priority list. I want to personally thank your company for wasting my time!

I rarely post reviews, but these guys were incredible. we had two different plumbers over 6 months try to fix our issue. in 5 minutes these guys fixed our issue and explained everything. the whole experience was unbelievable; from the scheduling, to the service, communication, RESULTS. Highly recommend them for any plumbing need.