Benjamin Franklin Plumbing of Orlando

very bad service temporary fix charged ridiculous price. verified with other companies

I paid for a full replumb of my house over $11,000 and the first time I use the washing machine. My whole kitchen flooded because they forgot to connect the drain pipe. I would not recommend this company to anybody beware!

Angel Sifuentes was sent out for my yearly maintenance. He did a great job explaining what he was checking and even found a small crack that I would have otherwise not have seen. He was incredibly professional and would be happy to have him fix any issues I had.

I had a facet leakage in my kitchen sink, so I reached out to the team at Benjamin F.P.
My thanks to the consultant/plumber ( Rayan Rivera ) who thoroughly inspected and replaced the faucet.

Update: Office contacted me to resolve issue and come to an agreement. I appreciate that someone reached out. Unfortunately it took to me posting online but regardless, issue has been resolved.

Our water heater began to leak I called the pros at Ben Franklin and they came out on time and resolved our issues. The 1st guy was very knowledgeable and advised what all we needed to bring up to date. We are super happy and highly recommend them top notch all the way.

I will never use Ben Franklin plumbing services again. We had a gurgling toilet. I called and an immediate appointment was given. They charged a  $79 diagnostic fee, but the technician who came to our residence stated the toilet fill valves and flapper needed to be replaced as well as the toilets. WOW! Well OK, the valves and flapper no problem, but what about diagnosing the actual problem of a sewage blockage. He was more concerned with inflating the service call. We then called a real plumber to actually snake the line with an auger. Again, I am not a plumber, but clearly plumbing 101 teaches individuals a shower that does not drain combined with a gurgling toilet equates to abnormal suction building in the line. Negative pressure buildup is caused by a clog somewhere in the drain closest to the toilet for further down the sewer line. I would have given the service a zero if that had been one of the above choices.

Requested an estimate for a project- was told regardless of project, they charge $89 and change to give you an estimate- if you hire them they put it towards the total bill. But if it's more than you want to pay for the work, you're out $90 that you could've put towards a plumber that was actually going to do the job. Please note, I'm not cheap, I just like to have an idea of what it's gonna cost before I have you come out.

We called Benjamin Franklin to get a quote on installing a new tub. To their credit, they are very responsive and can come out fairly quickly. That is where the good ends.

Our bathroom is currently down to the studs for a renovation and as soon as they entered the bathroom the first words out of their mouth was that we needed a total repipe on the house. They also told us our water heater was the wrong one for the house and it needed to be replaced. Any sane person who just got told they need to drop 10K when they really just wanted to switch out to a non-1980s looking tub would get a second opinion. Our second opinion told us a repipe was not needed and that our water heater is fine. Please note this second opinion was from a reputable company that extended family is very familiar with. I suggest you be wary of Benjamim Franklin.