Benjamin Franklin Plumbing

In response to the manager and the inflated quote. I did not need a new garbage disposal as the one I had was less than a year old. I do have the sink I installed now and the cost was far less than what you wanted and it all works perfectly.

They have these great deals and then quote you an insane amount. Plus they will try their best to make the deal not apply. Don't give your money to these scammers. Call someone else!!!

Thanks to Dave Benjamin Franklin Plumbing he had my well pump and tank up and running again in no time

I had house repipe done which came with a 20 year warranty, cost over $5000, but yet I have to pay $49.00 for them to come to my house. If all parts and labor are covered per paperwork why am I being charged? Customer service reps are rude, one complained about how long she was on the phone with me when she was the one not able to find the warranty information. Technicians are nice, customer service not so much.

Had everything clogged. Plumber came out and did a great job but it was nearly $500 even though I pay monthly to get discounts. Called to stop the $8.09 a month to be part of that program and was told a manager had to sign off on it and would call me back. Really???? No call. Called again this morning. Furious.
Interestingly immediately after I posted this, I got the call from a manager. Short and sweet. Cancelled. But, crazy expensive.

I am So Naive!  I fell for the charming helpful repairmen who kept selling me Plans every year.   They never called to come out and do the free included service  So the whole point of it -no use.  Every time they came out it was an upsell for overpriced items and services.  All the guys seemed so desperate for a sale - I wonder if they even got paid beyond their sales commission. I would have much preferred to have someone who CARED about doing the best they could.  Now I have a real plumber and the come without wanting to sell me more.  They do a good job and they cost less.  I also fell for the One Hour Air sister business.  Avoid these guys like the plaque.

Technician arrived without a drain snake and without the equipment to clear the clog. Made a quick assessment that was not believable even to a woman! Tech then proceeded to wait 45 minutes for another tech to show up with a drain snake. Once the other tech arrived I was promised for $378 they would snake the drain and video the drain and the clog so that I could see what they see .  He did not guarantee that the clog could be cleared but told me he felt like it would.  The drain was snaked the video was taken and then I was presented with a bill for $18,000 to replumb one bathroom! I was told that the clog could NOT be cleared with the snake. When I asked to see the video I was told that there was a malfunction and the recording did not save. When I said I would not pay the almost $400 for the snaking and the video unless I could see the video for myself and receive what I agreed to. Each time I challenged his review/comments he conveniently went outside and even once closed the master bedroom door to speak privately with the other technician. Why so secretive unless you have something to hide?  Lies!!  He told me they re-snaked the drain to get a new video. But, I could only view the video from the techs tiny cell phone which showed virtually nothing. I asked to have the video emailed to me, that was an issue as well. The new  technology would not allow them to send me the video.  Degrading comments were made toward me about how long the call was taking, how they needed to go, that they weren't touching anything else because they couldn't even get paid for what they did do.
I was so disgusted by Franks leering and demeaning behavior that I agreed to pay if they would promise to email me the video once they figured it out.  I never expect to see the video so I used my personal cell phone to video the video from the techs phone.  It was a horrible experience from beginning to end.  I would never recommend this company to anyone and have already lodged a complaint with the BBB.  I called a reputable plumber the following day, RotoRooter Melbourne, who cleared the drain with a snake and was completely finished in under 30 minutes for less than half the cost!  Women beware these men think we're stupid enough to believe their lies!

These are salesmen, not repair men.  I spent $69 on a service call and he didn't even try to fix the problem, but he had several solutions ranging from $5,000-$10,000.  What a business model.  Get PAID for the opportunity to come to your home and SELL, SELL, SELL.  IF you want to give away your money, just to hear the pitch, call these guys.  They've got a good pitch, but I'd rather give to charity that does work, than keep these guys in business selling product, rather that doing repair.

I have been using BF Plumbing for several years now and have always been pleased with their timeliness, efficiency, and quality of work. The latest service appointment on 08/17/17 was handled by Gary Greenberg and Keith Landers, and they reaffirmed the qualities I noted above. Both employees were professional, courteous, and efficient. I would recommend BF Plumbing of Tampa!

stay away from ben franklin plumbing....they do shady work and will not warranty there work.
they use an answering service that will not let you talk to a real person if theres a problem.
stay way from this company

Wish there were an option for no stars!!! Pretty upset with my self first and second with this very deceitful company. By the way I believe 1 hour air conditioning and ben Franklin are partners if I'm not mistaken.

I'm upset with myself for not seeing the clear signs of a hustle when it was presented earlier.

I own a home in Tampa that was built four years ago (second owners), meaning most of the things in it are nearly new. This company's stickers and magnets were left behind by the original owners. We assumed that this company was legit and had installed all the new features. We had no reason to research other companies, boy we should of.

Since owning we have called them out a few times for seemly small things such as running toilets and leaky sinks. Prices for these repairs were average from my experience. The first tech that came to my home said they offered a veterans service program to maintain plumbing in the home. They said that all the services were discounted and we would benefit from having scheduled visits. We bit and signed up.

A few months ago we had situation with our water heater. The situation was upon leaving to work and walking thru the garage I notice a good amount of water on the floor surrounding the tank, appropriately a gallon. I called this company they came out that day and quoted $800 for a brand new water heater. We paid, they installed and we were satisfied.

Tuesday of this week Benny Franklin came to my home for their scheduled service. The technician (Cory) did a water test and said our 4 year old water softener was not working, it could not be repaired and quoted us 6k for a replacement unit. Funny because I hadn't noticed anything wrong with the water. Being that I don't have a money tree, we did what most people would and called someone else for a visit/quote. Had advanced water treatment specialists come out to take a look. The company came to my home today. First thing they said when they entered my garage was your system does not need replacement. He tested the water and said that it is softening and filtering water just fine. He cycled the system and explained to me in great detail how the system actually worked.

Bottom line this company tried to swindle me (a veteran) out of money that I fed my family with. You can kiss my ass, and I'll be canceling your veterans package bullshit tomorrow.

MAKE SURE YOU GET ANOTHER OPINION!! I called them for a pipe that was broken. They told me I needed to re-plumb my whole house & it would be $9,000.  Called another company & the house didn't need re-plumbed, it was a piece that needed replaced. With parts & labor it was only $300 with the other company. These people took my credit card & charged me over $900 just to diagnose. I'll never call Benjamin Franklin Plumbing again-what a rip off.

I was just RIPPED OFF by Ben Franklin Plumbing. I almost fell for the smooth talking salesman who informed me I needed my whole house re-piped for the cost of $7,000!!!When I told my daughter to quickly look at the reviews of BF, I changed my mind! My issue was two toilets constantly running. Then he looked at my water meter outside. Oh you have a leak somewhere, it's not the toilets.

When I told him this was a big purchase, and I needed to think about it his whole attitude changed! Ended up charging me $49.00 for standard visit plus fuel surcharge, plus inspect for water leak. Total bill: $172.00. Rip-off! He was definitely mad that he did not make the sale! Never forewarned me there would be extra charges for looking at the water meter and shutting off main faucets to sinks. All the while trying to sell me their maintenance package! Really, a 30% discount on 3 new faucets that would still cost me $1,000?! You can get decent Delta faucets at The Home Depot for $39! I learned my lesson today thanks to my daughter wanting me to look at reviews first! DO NOT use this company!

Ben franklin plumbing!!! Save your money and shop around. This  company  can not provide any information or qoute a ballpark  figure with out showing up and charging a $49 service fee. Immediately upon arrival was able to provide the highest estimate of over a $1000 dollars for a new hot water heater with install. Not a good business. You will not get a fair offer. Shop arround and get estimates by phone and avoid paying a service call fee. I new better, but saw a coupon online  for up to $500, but was only offed $75 off which still had there service well over $1000. I found a reputable local business to do the job for $775.

I've contacted Benjamin Franklin plumbing for various reasons over the past 7 or 8 years, and I have always been satisfied with the service and the technicians. They always call when they're on their way, or if they're delayed at another job.

Eddie H has been the technician on several occasions, including today when I had an annual preventive maintenance check of my plumbing fixtures/appliances. Eddie H is always professional, knowledgeable, engaging, listens to and addresses all of my concerns. I would definitely recommend BF Plumbing and Eddie H.

I had 2 toilets in a 3 bathroom home that broke over a weekend. I called the on call weekend dispatch for Ben Franklin Plumbing & set up a Monday 8am - Noon time block for my service technician to arrive at my residence, since this was not an emergency situation.  Monday morning at 7:30am I got a call from Daniel, the service pro from Ben Franklin Plumbing, asking if it was okay to come to my house now, & he would arrive in 15 minutes.  I said that was awesome.  He arrived, was friendly, asked what the problems I was having were, & had me accompany him to each bathroom as he assessed the problems with the toilets.  He quickly determined what was wrong with each toilet, gave me the options of what repairs &/or replacement of the toilets would cost, & did not pressure to make any decision other than my own. What was really awesome, is that unlike many other plumbing companies, Ben Franklin Plumbing service technicians have large trucks, & Daniel had all the repair supplies available in his truck, & did not have to go back to the shop & get inventory out of the warehouse to complete the jobs.  He arrived about 8am, & was done with everything, including cleaning up excellently after himself by 10:30am.  Now, I know there is probably more than 100 plumbing companies in the Tampa area, & I have used probably 5 or 6 over the years, but Ben Franklin Plumbing, & especially Daniel, were 1st class all the way, from initial phone call, to customer service, to the repair work done, to cleaning up after themselves, & to processing my payment in a timely manner.  This was the first time I ever used Ben Franklin Plumbing, but I don't need to look any further for who I call for future pluming needs.  PS: Their prices are also very reasonable, & they do not charge by the hour.  Just top notch.

Their advertisement is blatant bait and switch, illegal in NC.  You can't offer a service for $99 and then add a charge of $49 to send out a truck.

I don't know how this place stays open. Talked into replacing my water lines due to an under slab leak  3 days late for job, workers were ill-informed on the job, and brought inferior tubing to site. Both of their workers, Ulie and Mike were wonderful and should find jobs for a more reputable company. This is a bait and switch operation, stay away.

Scheduled an in-home estimate via Home Advisor. Never called, didn't show up. Wasted my time. We will be going with another company.

Filed a claim through my home protection plan (another scam artist company) and they forced me to use Benjamin Franklin Plumbing. They sent out a tech who told me I either need to dig out the hole my self or pay 450$ per 3 ft or trench. So of course I dug out the hole. I called them back and they had another bunch of excuses why they couldnt work on the pipe. After 2 weeks of non sense they told me my claim was denied... WHY you ask? well because they told the protection plan company that the hole was already dug out when the plumber got there and they couldn't tell if I damaged the pipe or not. Stay far away from these guys there many much better plumbing companies out there! UNREAL!!!!

Called Benjamin Franklin Plumbing this morning to schedule an appointment for a quote to have our home repiped inside and out. After a few questions to get our info, they set us up for 12-1pm today. Everything was fine at that point. The tech called me 30 mins later to say he was on his way, and would be there by 10am. Now I'm even more impressed. Once he arrives, we go over the work we want completed, and start inspecting the drain line headed to the street. He asks how long it'll be before we  go ahead with the project, which I reply that we are getting multiple quotes (as everyone should). He heads to the truck to make a call, and returns a few mins later to say they won't be giving a quote because We're a Big company, and our price will be too high for you. I'm baffled that they wouldn't at least give me something, but the tech also says I called Scott the owner, and he said not to do any paperwork on it and get out of here to a paying job. After some prodding, the tech ball parked $11,000 for the job, but couldn't say more because The boss is the one who quotes the jobs. We surely will never call them back because of the unprofessional manner in which they handled our quote (or lack of quote), but also because they were double our previous quote. The tech was honest, and that's about the only positive thing I have to say. With an owner like Scott, I don't know how they make money, unless it's by railroading customers like the other reviews here state. Watch out folks, these guys will get you if you let them, and they'll back out if they think you'll shop around. Save your money, call someone else!

The work done on my bathtub was horrible.

I called ben franklin plumbing to replace a bathtub spigot. It cost $410 to replace a spigot that I supplied

The technician accidentally broke off too much tile then proceeded to use a LARGE amount of caulk.  It looks absolutely hideous.

He did a poor job caulking and left large holes.  I woke up to a bathtub filled with ants.

Contacting customer service did no good, they made no effort to fix the issues, leaving me to have to call another plumber and pay to fix their terrible work

Do not use this company, they are horrible and there are plenty of other competent and honest plumbers.

Did very good work - fixing a shower control and extending an outside hose faucet bib.  Showed up when they said they would.  Took time to listen to what we needed done and talked us thru their plan of action. Have to say though...these guys are expensive.  They guarantee everything -and we are counting on that as for those prices things should last forever.

Benjamin Franklin Plumbing's work is fine. However, their prices are way, way too high. I found out, after getting a second quote on an estimate they gave, why their prices are so high: their plumbers work on commission. As a result, they have a strong incentive to screw customers. To give an illustration, they came out to fix a problem and gave me a quote that it would cost $9,000 to replace some pipes. They started lowering that price when I said it sounded too high and that I wanted a second estimate. They dropped the price by almost $2,000 just because I wanted a second estimate. I'm not surprised that they did drop the price because the second estimate to do the same job was $3,800, or less than half their original quote. Their work may be okay quality, but you are paying at least double what you should if you go with them. I'd stay away.

I've had a type of service contract with Ben Franklin for several years and yesterday morning (8/14/19) I needed information on charges for a water softner.  The only number listed is for appointment setters and they know nothing about the service contract, what specific items are covered with the agreement all they can do is set an appointment.  I have a service that adds salt and flushes the system and wanted to compare their price with Ben Franklin who I have this service contract with to see if there would be some discounts.  Simple enough but not.  They have NO customer service department, no one to talk to and today I was told it takes 48 hours to get someone to call me back.  No one mentioned that on the original call.  I am sick of being treated with total indifference by so many companies and the fact I've had this agreement with them shows I should be a valued customer.  Don't bother trying to deal with them.  Their phone staff is not capable of handling any questions and if it's really important you are at their mercy to hear, someone has to come out and give you the prices.  I wanted to compare.  I didn't want someone coming out and I wanted someone to call me back the same day.  I cancelled my service agreement and will find someone who cares about my business.

I too made the mistake of calling this company to my house for an estimate on a water softener. The tech (I won't name) quoted me over $4,500! I kindly declined this outrageous price and was told I owed him $61!

$49 was their service fee and an additional $12 for gas. I wish I would have read all the other negative reviews about this company before calling them out to my house. Please don't make the same mistake I did.

Let me begin by saying I've used this company for about 15 years, 2 or 3 big jobs; Trevor & Jeremy were wonderful. Couldn't be more pleased. Fast forward to last Saturday. My kitchen faucet was dripping. Total bill was $671.00! As other reviews stated, their prices are astronomical, possibly due to employees being on commission now. (Note to self: Be psychic & buy your own hardware, even when you had no idea it would be necessary. I was told mine was too old to fix. Upsell!) Explanations of a Yearly Plan were VERY unclear. I expressed to Jordan that I was NOT interested in a yearly service contract, yet lo & behold, there's a $99. charge for it on my bill that gave me a $101. dollar discount on that days work. Uh, does that seem like another upsell?  In addition, their pre-visit texts/emails say their employees wear masks & gloves. Nope! He didn't, even after being asked.  I spoke to a supervisor about my concerns Monday (left a message Saturday after the visit) & the long term customer isn't always right with Jeff Behr (sp). He literally told me he told his employees THAT morning to make sure customers didn't get the Service Plan snuck in on a bill, but felt no inclination to refund that cost to the one that happened to! It was a VERY unpleasant conversation, let's leave it at that. I'm leaving 2 stars, based on PAST performance  + 0 for this one. I will NOT be back. Bummer.

The technician was always late came one night at 9 p.m took 4 days to do a 2 day job because he kept getting dispatched to other jobs as he claimed so i called and spoke to the owner of the largo shop and asked about the punctual plumber advertisement he said its only advertisement they really don't give any money I would not recommend using them they will try and upsell you

We had Ben Franklin Plumbing out to the house in central Texas to fix an issue. They charged an outrageous amount for the job and it didn't fix the issue. None of my family are pleased with their work. The tech was polite and I appreciate that, however I don't appreciate the arm & leg they charged us. They waited a month and a half to cash the check as well which doesn't make sense to me at all. We will never ever use them again.

Don't use Ben Franklin Plumbing if you don't have to!!!!

This place is horrible. Had them come out last week to install garbage disposal, hook up water and dishwasher. The total cost for this service was estimated at $1700. I was sicken by this price!!! I decided to call another plumber to get another quote. Ended up paying 357. This place is a rip off.

Would not recommend. Charged me $400 to basically tell me I had a leak. Found a reputable leak specialist and repairs cost $700 total to repair. This company quoted me thousands.

Consistently great service from Nestor, Dan, Clay & others.  The contract has worked out well in terms of the fee and services provided.  Would highly recommend them

I will give my experience 1/2 a star only. Complete disaster and you will never have me as a customer again. So, my story.... I discover a significant leak in my wall which is causing my carpets to be soaked and the leak is constant. I call the office to get a technician out. While on the phone with dispatch I tell them it would be best if I could be scheduled after 4 PM, as I work in Tampa and am having the work done in New Port Richey. I'm told that will not be an issue at all and they will make a note so it can happen. The appointment is confirmed with exactly what I asked, We will see you after 4PM on.....the technician will call you when he's on his way. Great!! The day of the appointment, I begin receiving phone calls while in a meeting at 1:30 PM. I check voicemail after the meeting to discover it is Ben Franklin dispatch telling me the technician is ready to come to the house and has tried to call but I'm not answering. I immediately call dispatch, tell them I wasn't supposed to be seen until after 4 PM, and am told I was on the schedule from 7AM to 7PM. What? I'm told the technician is now on another call in Palm Harbor, but as soon as they finish there they will head to my house. I'm told the technician will contact me when he is on his way, OR if there is an issue with him getting to me, I will be contacted by dispatch and told of the issue. I NEVER RECEIVED ANOTHER CALL FROM ANYONE. It is now a day after my scheduled appointment and NO ONE HAS EVEN REACHED OUT TO ME TO EXPLAIN OR RESCHEDULE. I am done with Benjamin Franklin plumbing. I hope your experience is better than the one I had, but be assured I will never recommend this company and will warn anyone thinking of using them

Higher priced but they do beautiful work. Changed out 3 toilets in 3 hours.

Customer service is excellent. They did exactly what was needed to be done. They are a bit pricey; but, you get what you pay for. I did not wait for them to come out and 15 minutes before they came out, they called.

Plumber was efficient, knowledgeable, but exorbitant price.  Some discussion then installation under sink water filter, 10 minute job, I supplied filter.  Charged $465.  Gave comment on shower problem but did not repair.  Would never use this company again.

will not fix a code violation on there solar hot water heater install

Sorry but I can hardly give them a one star the tech came late in evening and he didn't want to do the job he wanted to charge me on top of the ridiculous fee for a leak a $525 fee for him to dig a hole because he was a large guy I told them before making the appointment that this was a crawl space yet they tried to make me pay for the tech to fit I sent him away at the cost just because I'm a woman your not ripping me off

The plumber arrived promptly. The he quoted fixing 2 minor toilet repairs at 308 dollars. This included the 50 dollar service call fee. I told him NO this was more than I expected to pay. I still had to pay the 50 dollars. I found another Plumber who did a great job for much less.

Echo the other reviews of the worst plumbing service ever encountered.  Price gouging, horrible customer service line, and inconsistent work product.  

Here is the kicker though - they claim to pay you $5 per min they are late.  So, the first time they were supposed to arrive between 5-8pm, never show up.  I call them up and tell them and they say take it up with the plumber who came out and we got him to honor their pay if late policy.  $300 dollars off the bill but since they charge ridiculous prices, it still probably was not as reasonable as another plumber.  Plus, the work was sub-standard - I now am waiting for them to come out and fix a leak from the work they did.

Regardless, avoid - there are better, more reasonable, more courteous firms out there.

Tech came out and told the single lady that she needed two connections and a pipe. 2,000 dollars!!!!!!!  He worked 2 hours and  did not fix the problem!     Called to complain and was told that it wasn't there problem. Finally they sent a guy out and he said he wasn't going to do anything because water was getting into the light fixtures and he wasn't an electrician.I guess he didn't know how to turn off the power!
I called the owner and he hasn't bother to call back. I got another plumber to come out and fixed the leak for 175.00.
The women now has the ceiling in the dinning room ruined and because Ben did not know how to fix a leak but knew how to to stick it to a single women, the ceiling in the kitchen is now also ruined.
She has contacted a lawyer and will take Ben to court.
Mr Fowler,the owner should be ashamed!

DO NOT USE THIS COMPANY. I HAVE BEEN IN BUSINESS FOR 40 YEARS AND NEVER SEEN ANYTHING LIKE THIS!

Our sink fell out of its hole from the countertop, so I Googled what trade I would need to fix it.  It said a plumber.  I called BF Plumbing and specifically told them the problem and that it was an undermount sink to make sure they actually did this type of repair.  The person who answered the phone said she needed to check with the dispatcher to make sure.  She did and assured us they could do the job.  I give them a one star because someone did show up but were told, no, they didn't do that.  Turns out it's really a countertop person who does that.  It delayed our repair by five days since it happened on a Friday and needs two days to dry after the sink is put back in before you can do the plumbing.  I called to say how displeased I was, and she said she sent an internal email to the manager and he would get back with me.  To date, no return call from him/her.

The tech was awesome did a nice job, but the price they charged to replace the water heater was exorbitant.

I'm writing to comment on my previous post as I wasn't able to delete or change it. My job has been finished and the job went ok I can't give them 5 stars but I'm giving them 3 stars. They had a problem with a employee in my first review and since then they have corrected that issue. With that being said the next crew that came did a great job and gave it a 100% to get the job done. They have corrected the billing issue and adjusted my bill to not reflect work that wasn't performed not being billed. I would now recommend them for your job.

Had a leak under the sink and called them thinking it might be 100.00 or 200.00...knew the faucet needed replaced but wanted to make sure nothing else major was leaking.  The technician was nice...try to show they care by a free inspection.  Then said you have hard water (yes I know).  So they try to sell you the club plan for 99.00, then try to sell you a water softener for  7,000.00.  I say no then they say the insides of the toilet are out dated and we will have issues...so they can fix the sink and toilets for 3,000.00 (are you nuts I am thinking).  I could tell this guy had to try and sell, he just started there...so I keep my comments to myself.  So I say how much for just the faucet...900.00 with the club plan included!!  I about fell out of my chair.    I asked it there was any other leaks or it was just a bad faucet...said it was just the faucet.  We paid the 69.00 for the service fee and said no thank you.  He then tried to say well my boss said we can do a 5 year warranty I stead of a 10 or 2 year (still at 400.00).  Or we have finance plans.  I being a woman watched one you tube video...took out the facuet myself and then went to Home Depot and got a new one for 90.00.  Did this less than 30 mins.  Never again.  Will try it myself first from now on.

Called them around 8 am for an emergency call. They told me that it was available today until 5 pm and since it's and emergency the up charge is 139 dollars I gave them my credit card info and there goes the pending payment. It's 4pm and I haven't received an, email text call nothing. I call them and she has no idea when they will be here and there's no way to contact the plumber.
Don't really know how their service is work wise but from what I experienced if you have an emergency this is not the company to go to.
EMERGENCY?!! FIND A DIFFERENT COMPANY

Do not use this company!  I called on a Sat for warranty coverage for my leaking hot water heater.  I was told that there were no appointments available until Monday.  On Monday at noon I called and was told that I was next in line.  At 4pm they called and said that they would be here sometime after 5pm.  When they showed up at 6pm, they did not have any parts on the truck because they were busy all day with non-warranty calls.  It seems that all warranty calls are done last.  Nice way to treat loyal customers!  At 8:30pm, the part was replaced and they charged me a $69 fee which was $20 higher than my original contract.  Stay away, far away!

I had a water leak in our guest bathroom and we called Ben Franklin Plumbing to look at it.  They were able to dispatch a technician in a hurry.  Our tech was Erick Young and he quickly identified the problem as a bad wax ring on the toilet.  In the process, several other issues were discovered and quickly resolved.  The work was well done and Erick was very professional in his explanations of work needed.  The bill was not cheap, but the floor is now dry.  I would recommend them and Mr. Young in particular.

I can only give a 2. I cannot recommend to any one at Esplande Tampa .
Put good parts on, did a good job doing this. Nice guy.
But kind of flim flamy on charges and service charges. Office says one thing etc. They look to much at
a few quick bucks than all the new business a 3 or 4 can bring. In my humble opinions . I guess that's why they only have a 2 star.

I had them come out to fix a clogged sink the Saturday after Thanksgiving.  They snaked the line and couldn't get the sink to drain.  They said we needed an all new drains put in the house and it would be around $4200.  I said thank you we will get a second opinion and then got the hard sell.  The employees are paid commission.  We had someone out today that got the line clear and working in 10 minutes and said our drain pipes are old but working fine for $200.  We paid Ben Franklin Plumbing $290 to do nothing but try and rip us off.

Called for them to come inspect our bath tub drains because they were not draining properly.  Gary came by and thoroughly cleaned them out and now they are working even better.

Service is spotty at best. While they do respond promptly, the knowledge/experience level of the techs varies greatly. Not even sure if some of them are plumbers! Required many follow-ups and discussions with management. Never did fix the issue.

Our drain line clogs every 7-12 months because of the age and quality of the pipes, so we have to routinely get the line cleared. The first time we used Ben Franklin for this they did a great job and charged a fair price. However, our second experience with them was frankly unacceptable.

The plumber tried to insist on doing all sorts of other expensive work before unclogging the drain and had a bad attitude when I insisted we didn't want or need to mess around with the septic tank. After my first encounter with him I jokingly told my wife to get ready to get reamed on the bill because he had an attitude, but unfortunately the joke was on me.

Not including the trip charge we were billed $312 dollars for a 15 minute drain line unclogging. That's higher than the average price for that service, but what's really aggravating about it is that 9 months prior we were only charged $99 for the exact same service by the company. This was a price gouge because the employee had an attitude, plain and simple.

It took us a few days to get ahold of the billing department only to be told that the price difference was due to being given a discount on the first trip, but honestly I don't buy it. They are supposedly sending us a $46 refund, but we will still NEVER call this company again because of this situation. I strongly recommend against using Ben Franklin for your plumbing needs, unless you want to roll the dice on getting a rude plumber that will overcharge you.

I requested service for a new garbage disposal.  The tech spent the first 15 minutes explaining all their warranty plans and options and why I should buy one.  I had to keep refocusing him to my basic order, a simple garbage disposal.  He finally conveys the price of $520 for the 1/2 hp model and 600+ for the 3/4 hp model. I felt it was ridiculously over priced for a commodity type product.  He kept explaining how I received the benefit of his 30 years of experience, the reputation of the company, etc., etc.  When I explained it was too much for me to pay given I know I can get an equivalent product and installation for ~ 1/2 the price he again went into his stichk and told me some people like me were just cheap.  I appreciate they may have the expertise with their experience to handle larger jobs.  However, I didn't feel like subsidizing their business with the installation of a garbage disposal.  I have since ordered a more than equivalent product with a $109 installation price by a licensed plumber. I, too, had to pay the $49 fee, but will have saved over $200.  It's a great business model for Benjamin Franklin.  Not so much for the consumer.

Thee worst company you could buy anything from or work for they are not plumbers more so systemmatic sales men . prices are threw the roof for anything minor

NEVER call these people. They wanted $400 to install my toilet. Just the install price. I don't know how they sleep at night.

Needed residential toilet fixed/replaced. I received a coupon for $49.00 off the cost of a service call with any repair. I called and asked for a ballpark repair/replace cost, they said every job is different, that they'd send a technician who would scope it out an present an estimate. I agreed. The technician was on-time and recommended replacement, I agreed. When asked about cost, he stated they have a popular model that runs $720, plus installation. I stated that I needed something in the coupla hundred range, he replied that I won't get that from this company. I  asked what their least expensive toilet ran, he replied just over $600, plus installation. Knowing I could purchase a good-quality toilet elsewhere for under $300, I thanked him for his time (he literally spent about 5 minutes at my residence). He requested $50.00 for the service call. I mentioned the coupon and he stated (accurately) that it applies only with a repair. I stated I would not pay the $50.00 fee. As he left, walking towards the truck, he stated over his shoulder that he would now have to call the cops (not law enforcement, not the police, not the authorities). When I asked why, he stated breach of contact. I told him to call whomever he pleased. This may be an isolated incident, but it appears that the company may (1) refuse to provide a verbal estimate (I can understand that, but other companies are glad to), (2) price their toilets at about double what others sell them for, (3) collect the $50.00 service fee when repairs are declined (4) make threats of bringing the matter to the attention of the authorities.

Nestor C was on time, polite, knowledgeable. He took care of my problem. I would highly recommend his company.

My tech was awesome the service was quick but the amount they charged me for this simple job sucked!  I could have bought a whole new toilet for the price they charged me and all he did was put install a flush valve  I wasn't strong enough to install myself!

Trevor-Field Supervisor came to my townhouse to consult and see the area for the water heater replacement.  I found his gesture to be very mechanical.   When he approached me his demeanor was not favorable.  He simply said where is the water heater.  His peer was just as stern with very little emotion.  When you are asking someone to spend over a thousand dollars, you expect good treatment.  I was not treated bad.   I was treated below standard.  I told him I spoke to Scott the owner .  Scott sayed the difference between us and other companies is that we have everything on the truck to get the customer set up.  We have parts, water heaters etc.  Trevor sayed Scott is a popular name.  You could not have spoken to the owner.  I am not sure why he made that statement.  Trevor said it was to late in the day to try and hook up a water heater.  Besides we would have to order this heater for you.   I did not know it was this small.  To me I felt what a waste of time.  I'm not happy I payed $49 to have someone tell me the equipment is not on the truck.  Trevor said to call his cell number once I decide.  On 2/6/13 I call Trevor at approximately 8:00a.m. to ask a few questions about the 6 years water heater.  I left a voice mail.   For whatever reason he did not return my call.  Around 12:10p.m.   I called the 888-333-8888 and spoke to an associate and he sayed he would relay the message.   Still no courtesy call.  I left work at 5:40p.m.  For the life of me, I can not understand why Benjamin Franklin  The Punctual Plumber charges are much higher across the board.  Compared with Home Dept for the same basic water heater and installation cost, Benjamin Franklin plumbing is charging well north.  Comparing apples to apples without a coupon, I received a quote of $1,168 from BF plumbing and Home Depot quote of $808.00.  I cannot use Home Depot because the diameter is to wide.    Why is this company charging $360.00 more?   First impresssions truly go a long way.

$430 for a one hour simple pipe splice. What a rip off!  The management refuses to call us to talk about the over charge.  Keep looking when looking for a plumber....

Looks like Jean M. Is a flat out liar too. All you calls are up on my site.
So cut the BS. You have answered none of my questions. So here it is again. Why did you take my toilet out to clear a clog in the main? I showed you the cleanout. You opened the cleanout and then removed my toilet. Why did you say you put in a new flange when you didn't. Why did you take my working toilet to the dump? Why do you charge $514 for a $10 flange? Why charge $600 for a $235 toilet? Why didn't you clean up after yourselves. Why charge $515 to clear a main when last time it cost $335? Post your answers here for all to see. The answer to all these questions is simple. Your a bunch of thieves. Don't call me again. I have no desire to talk with liars. And don't for one minute think I'm gonna let this go. I'm just getting started!

I wish I would have read the reviews before calling them.  We got the same service.  Come in try to sell you on a warranty plan that wouldn't cover anything based on their inflated pricing.  Save your money and look elsewhere for your plumbing needs

If only I could put a -3 stars in here! I requested someone to replace three flappers in my toilets. I also needed a snake in my shower. A fellow came out and he snaked my shower and refused to put flappers in my toilets! He tried to convince me to buy three new toilets at approximately $700. per toilet I'm an elderly woman I don't look like I was born yesterday but he must've been confused! I am well aware that you can replace the flapper and that you don't have to replace the entire toilet. Today I went out and bought three flappers for $12. My neighbor replace them for me. Thank heavens for the kindness of folks. My husband has all Psimer's and the people at Benjamin Franklin plumbing should be ashamed of themselves!

Plumber was very late. He tried to get personal information from me during processing of the payment. Despite the fact that he was 1 hour and 25 minutes late, he charged me for the service call. After the credit card payment was completed, and an e-mail receipt was received, he then insisted on getting more numbers off my credit card.  I found this strange and disturbing. I made 7 calls to get someone in management to discuss the matter. Never got called back. I finally got through when I told them that I was going to report it to the Police. Then I got transferred to a supervisor, who wouod only give me his first name. When duiscussing the event with the supervisor, Ralf, he could not explain why despite the fact that the payment was received and a receipt was processed that the plumber required more information from of the credit card.  He told me a manager would call me. Still waiting for a call. I'm cancelling the credit card. Since I am on the board of our development, I will pass the information on. I would not recommend this company going forward despite doing business with them in the past.

These guys are more salesmen than plumbers.   Their coupons are false advertising.   A $79 drain cleanout turning into $220.   Go elsewhere for a real plumber!!

I chose BFP because I know and use their sister company, Scott's One Hour Air and truly believe they have the hands down best quality and service I have ever encountered (and I have been taken advantage of by other companies in the past, so I know the difference). Now, using BFP too, once again I am 100% confident I made the absolute best and right choice! The service is above and beyond, and piece of mind in using someone I trust in and with my home is priceless! A special thanks to Anthony Newton of Tampa for being our BFP Guru and literally saving our home! ;) For the rest of Florida, I also highly recommend their water filter installation- adding value and better health benefits to your home is worth every penny. Thank you Team BFP and best wishes to all from Clarissa, Mitch and Ziggy the Pug of South Tampa :)

I hired them without looking at the online reviews. I happened to look at them between the time I scheduled the service and the appointment. Now seeing them, the technician that did my work was nothing like the negative reviews I read. He was courteous, professional, and although I was expecting to have to replace the whole faucet assembly he stated that I could get by with just replacing a cartridge.  The pricing was reasonable so I can only assume the bad reviews originated  from one specific technician that wasn't ethical, posted by a competitor, or multiple posts from someone with a grudge. . My technician's name was Wayne (don't know his last name).

I discovered a wet floor, outside of my son's bathroom, on Wednesday evening.  We contacted Ben Franklin Plumbing, and they sent out a technician the next day.  The gentleman that came was Scott Blackburn.  He told me that I had a toilet leak and that he performed a hydrostatic test and found that I also had a slab leak and the cost to repair it was over $10,000.00.  My husband was out of town, and desperate to get this problem fixed, I agreed to the repair.  Scott had me sign a bunch of paper work and told me that the repair would start the next afternoon (Friday), but that they did not work on Saturday & Sunday, so they would finish on Monday and Tuesday.  I was off on the day he came, but had to request Friday afternoon & Monday off, from work, so that I could be here when they came.   I came home on Friday and got busy doing things, around my house.  All of a sudden, I realized it was 4:00pm, and no one had come.  I texted Scott and he called me and told me that they guys had run longer than expected on their other job, so that no one was able to come until Monday.  Needless to say, I was very upset...STRIKE ONE.  During the four days, I had to wait, my wood floors, stayed wet and my vanity was absorbing the water and started to peel.  I also had to turn the water connection, to my house, on/off to take showers, etc.  Finally Monday morning arrived.  I had two very nice and professional gentlemen come:  Carlos & Juan.  I asked if they could possibly start with fixing the toilet in my son's bathroom, to eliminate further damage to my floor and vanity.  I explained to them that that was the only area that had any water damage and that Scott had told me that the toilet had a leak.  I told them I was a bit surprised that it wasn't fixed on Thursday when he was here, and they seemed surprised as well.  They spoke in Spanish to each other and couldn't believe that it was left like that.  I continued to get upset, but did not say anything to them.  A few minutes later, Carlos told me that because of what I had told him about the bathroom leak, he checked the meter for a while, after turning off the flow to the toilet, and found that the meter did not move, which was confusing to him, because if there was a slab leak, it would have moved.  Therefore, he had Scott come back out to perform the hydrostatic test again.  GUESS WHAT?  It was negative...NO LEAK...STRIKE TWO.   However, Scott continued to try to get me to re-pipe the house, since they were already there.  I expressed that I just wanted the toilet leak fixed and that I was very upset, because I trusted him and he left me with a leak and thinking I needed to spend over 10K.  He told me that everyone makes mistakes and that he wasn't perfect...STRIKE THREE!!!  

It is such a shame, that I wasn't able to just use Carlos & Juan.  They were very professional and HONEST gentlemen.  They were sent away, before I had a chance to thank them.  Scott ended up fixing the toilet...it took a whole 30 minutes...GUESS what, my floor is now dry, however it is damaged.  If Scott would have done his job on Thursday, we could have avoided any additional damage to my floor and vanity.

The toilet was repaired at no charge, but that does not make up for the frustration, and additional damage, that Scott's negligence caused.  The rest of BFP may be great, but I will NEVER do business with them and I would definitely get a second opinion if you do use them and they tell you that you need a 10K pipe replacement.

Has anyone else made the mistake of getting an estimate from Benjamin Franklin Plumbing? I got totally ripped off. They gave me a hugely over priced estimate for their lowest priced hot water heater and installation, that came to $1,280. When I declined for them to do the work, they charged me $49.95 for the estimate.

Huge mistake. Please learn from me and never contact Benjamin Franklin Plumbing. I was told the prices are uniform for every dealer in the franchise.

This company trying to charge a family 1500.00 dollars for a 500.00 job. Shame on them.

Do not recommend. Called for an issue, sold us on other products that would solve problem but it didn't and still having the same issue. Was told by many after the fact they are masters at selling services not needed. I would be ok with my add ons if they actually fixed the problem I called about.

They advertised the same price on the weekends as the weekday. We had a backed up drain in the bathroom. We called on a Sunday morning and when Jose came out he gave my husband a quote of $510. My husband said no way am I paying that for a clogged drain. He then wrote a proposed quote for $353! Again, my husband said forget it, I'll call someone else. We paid the service fee of $99 for no service period!!
I would never recommend this company to anyone. If you are foolish enough to call them, be prepared to get ripped off big time!! I can't believe people get away with this stuff!!! We then called Red Cap plumbing and they charged us $179 for the job!!

My tenant stated that the toilets and washing machine were flooding so I called Benjamin Plumbing. They responded quickly and the service was great. It is the pricing that I am concerned about.  The plumber stated that everything was OK and not to worry. He stated that I could pay $150 plus the $29 service fee or I could sign up for the annual maintenance program of $99 plus the service fee.  Of course I signed up for the cheaper of the two. After thinking about it for a day, I thought it was a ripe of to be charged over $100 for nothing to be wrong. I cancelled the program and the incident only cost me $29 then. Every one I talked to was super friendly, nice and got me my refund with no issue.  I just don't know why I was forced to sign up for their program or why it was over $100 for nothing to be wrong. I feel like the plumber took advantage of me financially. I will not return as a customer. I don't trust this company anymore.

This weekend we called Benjamin Franklin Plumbing out to one of our properties because something in an upstairs bathroom was leaking through to the downstairs.
The plumber said that it was the plug in the bottom of the tub (which had just been replaced) was installed incorrectly (first it was cross threaded, then it wasn't screwed down tight enough). I insisted he was wrong and to keep looking.
He refused. He kept repeating, I've only been a plumber 18 years (The implication that I'm stupid.)
Finally after much arguing and him refusing to look further as well as him (a big man built like an ex football player) stepped into my (a petite woman) personal space in an attempt to intimidate me, it cost nearly $400 to get him to leave having done nothing.
Today we went to replace the supposed incorrectly installed plug only to find, surprise of surprises, the plug was in correctly and the leak was coming from the busted PVC elbow on the same line.
We have the piece of pipe should anyone want to see it. I expect to get my almost $400 dollars back since the plumber didn't do anything except waste my time. In the end we diagnosed and repaired the plumbing without the aid of a plumber with 18 supposed years of experience.
Also, when I stepped away for a moment, the plumber started riling the tenants up that I knew about the leak already and just didn't fix it before they moved in. Perhaps he thought I was deaf as well as dumb?

Nestor has been to our home a number of time for different issues. He is always helpful, professional and courteous. Most issue have been minor but he always take the time to explain what he has done to fix the problem. We are very satisfied with the service.

This company could not be more dishonest! They try to sign u up for Club Plan and charge u double what the normal price should be. Be warned and avoid these crooks! Reviews r true! Employee work on commission so always seem to be looking for something to upsell u on. They charged me $284 for service call and toilet reseal and realized normal price should of been $100-$150 max. Also avoid their affiliated Scott's One Hour AC because they r even worse!

Randy did his best to fix leak problem in my kitchen sink faucet. Writing this review in 2 days after the service and the problem has not occurred since. He worked on what he has  available, persisted even if the job required unusual tools which he didn't have available because faucet manufacturing is different and older, improvised a way to unlock the faucet.. he did a very satisfactory job.. i am very thankful..

I had a pluming issue back in Sept 2017 they came out and fixed the problem the cost came out to be $267. Yesterday we started having same issues again I called the customer service and was told there will be $67 for someone to come out and if its the same issue there would be no cost (just $67 for service call). Today tech came and said it would be $463 to fix the same issue and said they only give warranty for 67 days that is not covered. Totally horrible customer service and rip off!!

I called Benjamin Franklin plumbing for a leak somewhere from the water meter to the house. Because it was Sunday so I had to pay $99.00 for the service fee. About an hour later, a technician arrived. He is a nice person. He spent 5 minutes to measure the worksite and finally gave me the estimate of $901.00 !! I told him that was way overpriced. He replied that he understand but he can't do nothing to control the cost. so I wrote him a check of $99.00 for the service fee. He left and I grabbed a shovel. I started digging down and found a broken solenoid valve on the irrigation branch. We don't need the irrigation so I cut that branch off and put a cap on the main line side to close
Cap cost $0.66. The primer and cement to glue the cap to the pipe cost $7.30. So $8.52 for parts (tax included) and about 1hour 45 minutes labor (me) saved $901.00

BF came down to fix a water heater, the type they claim to be specialized in, and had no idea. Quoted me for a new system and charged their standard $79 fee for doing basically nothing. Located the defective part ($10 online)  and fixed it myself in 3 minutes. If I had googled a little more, I could have saved me a lot of money.

I will never use this company again :(

FIND ANOTHER COMPANY FAST!
My experience with BF is that they are only out to take advantage of the customer and there is no compassion what-so-ever for the homeowner or occupant. I about fell over when I was told that it would cost over $600 to snake my clogged drain. This was an after-hour emergency and that is how he justified the high cost. When they have you cornered and you have small children they know they can take full advantage because running water in a life-necessity. I checked with several other firms after the service was completed and the average cost of after-hour support is about 30% the cost of Ben Franklin. THIS COMPANY IS OUT TO RIP YOU OFF. Don't use them. RUN! There are many other options. Don't get trapped like we did. They don't care!

Don't expect anything in writing from them either. I needed a breakdown of the billing to submit to Home Warranty company and after the sale they did not even give me the courtesy of following up with the itemized bill. It is a clear case of the right hand not knowing what the left hand is doing. The dispatch center is the bait and hook..... and it seems they have contracted con-artists who do the dirty work on sub-contract basis. The subs have set standard pricing based on category and not on the job details. For example - you could have a minor clog and their road-map for pricing is generic not taking into account labor-time or any other aspect relative to degree of difficulty. RUN from this RIP-OFF company as fast as you can.

I called Ben Franklin Plumbing because I damaged a copper pipe on the outside of one of my clients home. I called at 11Am, and was given an on time guarantee of service between 12pm and 4pm, of the same day. Great I thought to myself. Well, to make a long story a little shorter, after me making 7 phone calls to the call center and being given 3 or 4 different stories, the tech finally arrived at 8pm. In addition to that, he made no mention or apoligies for being late, in fact on the receipt he had the nerve to write down he was on time.
I did not realize that Ben Franklin Plumbing actually has an on time guarantee that pays the customer if they are late until I read the receipt, two days later. I called the service center and explained to them what happened. I was told by the operator that this was appalling and a manager would call me the next morning......
After two more days waiting I called back again and was told another barrage of reasons I didn't get the promised call. After telling the operator I was fed up and going to take my case online I was again promised a call by a manager the next day.
Well, low and behold, a manager did call me the next day, but I missed it. I did call back within 5 minutes though, left a voice mail and have not heard a thing since.

In my opinion, Ben Franklin Plumbing is NOT a punctual plumber, has terrible customer service and I would not recommend them to anyone for anything.

1-866-867-5309 is the number not to call, my tech was named D. Lehman

HORRIBLE!!!!!
I highly recommend not using this company!
I called them out for a leaky shower pan. They visually inspected it and replaced an outdoor spickit and $455.00 later, they referred me to someone else for my leaky shower. I'm still mad at myself for even paying this outrageous fee. Another plumber finally came to fix my shower and said this is a common story they hear about Benjamin Franklin Plumbing and said they are the most expensive out there.