Alvarez Plumbing & Air Conditioning

Horrible experience with this company. Charged me $219 for not even half an hour's work. They are total rip-off artists so stay away from them. I can not say one nice about them.

Up top was my first review. Then they reached out to me and made it right. I appreciated their taking the time to do that so I'm changing this to 4 stars. Thank you for your professionalism.

While installing a new toilet in our bathroom the flange broke and we are on a cement slab. My husband is a very handy guy and this would have been his 6th toilet install but he was at a loss about how to replace the flange in cement. We called Alvarez because our neighbor had used them and was happy with their work. Got an appointment for the next day, the tech called within the timeframe given to let us know he was on the way. He was very polite, discussed the different options for repairing the flange, we received a written quote to do the work. We signed the quote and the work was done in less than an hour. The tech was professional and courteous. My husband is very particular and does all of our home repairs and remodeling he was very pleased with the work. If he get stumped again we will call Alvarez.

I had Alvarez plumbing come to my home to replace a water shut off valve. Unfortunately due to some technical problems with the community plumbing we had to delay the repair. I was quoted a price of $275.00 to do the work. I paid the service charge since they did show up to do the original repair and they said to call them when I was ready to do the repair. Well I called and now the same repair is $500.00. Yea right.....never again will I call Alvarez Plumbing.

Will NOT use again or recommend.  A tenant put in a work order with property management about a leaking water heater.  APAC charged $1414.72 to swap out a supposedly leaking water heater and replaced with Rheem ProE50 T2 RH95 on May 14, 2019.  Once they left, the tenant had to put in another work order on May 14, 2019 for water leaking behind the wall where the water heater is.  They came out on May 16, 2019 to identify the leak behind the wall and to repair.  They found and replaced a bad tee connector on the cold water line.  Additionally, they replaced the cold water line to hose bibb and hose bibb on backside of house even though they said the leak was at the tee connector.  This charge was originally $1,013.81, but took 25% off after property management questioned the charges.  The updated charge is $760.36.  I will post an update once the property management receive answers from APAC for the questions below.  

Q1. Was the water leak actually coming from the water heater or the wall?
Q2. If water heater was bad, where was the leaking coming from?
Q3. Was the water leak behind the wall caused by your tech while installing the new water heater?
Q4. Why was an expansion valve installed and did the old water heater have one?
Q5. Why would someone have to put in a new work order on the SAME day for water leak after YOUR tech just left after replacing the water heater?
Q6. Can you provide a detailed invoice of parts and labor?

On 1/02/18 I called Alvarez Plumbing; the well-experienced plumber they sent cleared two completely stopped drain lines, plus he laid down plastic first, plus he used a shop vac, and he cleaned up well when he was finished. One of the drain lines he cleared had been abandoned because a previous plumber was unable to clear it, so he then re-plumbed my drain pipes to run more efficiently by using it. He worked very hard for me, and later that evening he called to ask if everything was still okay. I'm very happy that I called Alvarez, and this was the second excellent experience I've had with them.

The work was done and they were on schedule.  I feel $260.00 to clear a bathroom sink drain was excessive.  The tech was here about 45 minutes and 10 of it was spent retrieving tools from his truck.

Michael was here about an hour after I called, and he took care of my clogged toilet. Thank you for the great service!

i booked an appointment to see what was wrong with my pipes in the bathroom, just a quote. It was only afterwards that they informed me it would be $49.00 for them just to come to my house. When the plumbers got here, we talked about the issues, went outside, talked some more, mostly they did the talking, turns out it was $148. 00. They did absolutely no work at this point. So beware, they are fast talking and really bait and switch.

Do not use this company.  They overcharge, point fingers and make excuses.  All the 1 star reviews are legit and notice the responses they are divert and no one takes ownership of the problems.

Stay away. This place will overcharge you for work not done and threaten to sue you for any undeserving unpaid fees. Save yourself from this unscrupulous business.

Edgar was very  professional and resolved issues from the previous job- all toilets are functioning properly now. Edgar was not only professional and friendly, but he  took the time to perform diagnostic tests to ensure proper functioning. He made sure to educate and review when I was unclear. Edgar is certainly deserving of a raise, as he helped restore my confidence in your company.

Awful experience! The charge $200 to fix an issue and it was worse when they left. I asked for this to be repaired and Jay told me it would be 2 days to fix it. The kicker was he said we will do this with no extra charge. They have not been back out and escalating this to a manager for quality service is a complete joke. I was referred to this company and should of read reviews first. HORRIBLE EXPERIENCE.

Same day service ( I was entertaining that night and my disposal was clogged). The techs were fast and efficient and very pleasant. I will use again!

Unreliable and poor customer service.  Called this morning and was given a time frame of 12-4 pm.  Wiated the entire time for someone to show up.  Never showed up because they said they called and didn't get an answer so they decided I must not be available and they took another emergency job. Never came to the property. Never said that they would be calling to confirm someone would be there or would not show.  Could not have cared less about the inconvenience and waste of my time when I called  Their only solution was that I could wait another four hours tomorrow.  No thanks.

Alvarez was called and arrived within an hour. They recognized the seriousness of my issue, unknown leak that caused high water bill, and fit me in that day. The technician (Joe Martinez) quickly located the problem and was able to resolve it. He was very professional and proficient. I would highly recommend them.

I had a toilet that would not flush correctly and also change out my water line and valve. The technician was amazing, he was very respectful and finished the job quickly and efficiently.

Trying to find a good rated plumber and thought Alvarez would be the one. However, we called them out to look at a leak coming from underneath the sink on the garbage disposal and they wanted to charge around $500 to replace the disposal which they said was cracked and needed replacement. When I asked how much it would cost if I provided the disposal they said $405 for about an hour and a half. That seems outrageous to me. I just paid the trip charge and declined.

On top of that I called Waste King (which is Moen) and they said based on the location of the crack only the mounting kit needed replacement and they are sending it to me for free under warranty. No need to replace the whole thing.

If you are going to have flat rate pricing instead of an hourly charge it should at least be reasonable. $270 an hour for swapping out the same model disposal is just out of bounds.

Over priced and rude customer service. My appt was for 8:30 am and the tech came 30 mins late.  Was charged $119.00 to diagnose a problem with my kitchen faucet.  Tech said a new Cartridge was needed and it would be an additional $300 for the part and the install. Part was not on truck and they took 2 days to get back out here leaving me with no working kitchen faucet. Both times here Tech continually wore his cloth mask down below his nose even after I asked him to keep it in place out of respect for my family,
With prices this high you would think the company would hire women that know how to speak to people over the phone but instead they are rude and cut you off.
Never again !

They replaced a kitchen sink, faucet, and garbage disposal. Plumbers were knowledgeable, kind, and very neat/cleaning up all of the mess. The caulking is impeccable. Also important these days - they were very mindful of Covid precautions. They were a bit pricey, but you get what you pay for. Highly recommend.

Fixed my toilet. Installed a $15 part in about 15 minutes and charged me nearly $350. This was during the height of the pandemic, and they had an exclusivivity deal with my HOA - they were the only plumber allowed on the premises. They despicably took advantage of the situation by price gouging.

Although I did not utilize this business to fix my plumbing issue because of pricing issues, the manager called me and engaged in a legitimate and professional conversation. I believe my concerns were heard and addressed.

Alvarez Plumbing provides excellent customer service.    I had a quandary of a problem involving a water meter, irrigation system and well and they worked with myself and all involved contractors to get to the bottom of the problem and come up with a solution.    Thank you so much and Kudos to David in the backflow department for sticking with this puzzle.

Alvarez Plumbing gives great service at a reasonable price.  I have a mid-century modern bathroom that needed plumbing repair.  When I explained that it would be difficult to replace tile from that time period, they were so careful in removing the tile, that I was able to put use it again.  They were neat, efficient, and knowledgable.  I would highly recommend them.

My tenant called to say that the toilet was leaking from the bottom and the sink was backing up. I was out of town  so I had to find someone to go review the issues and repair the problem. I got a few recommendations and called Alvarez.

Rihanna answered the phone. She explained that they charge a $49 diagnostic fee, which is waived if you use them for the repair. I expressed that I was not comfortable with this idea. I had never used them before and I wasn't sure if they would just give me an outrageous price. Rihanna empathize with me, waived the potential fee because I was a first time customer and got me a same day appointment. She was lovely.

Then about 2 hours later Ryan arrived at the property. He was awesome. After assessing the situation, he gave me a fair quote and did the job while keeping in contact with me.

I am happy with the service I received and will use Alvarez Plumbing for my future emergency plumbing needs.

Never send a boy (or2) to do a man's job.
Replacing a hot water tank in condo high rise.

A while back-
-estimator's Sales Quote did not match multi installation discount promised to the building.
-estimator tried to upsell replacement of brass parts not needed.
-quoted price to install short boy 60 gal
- 2 young Installers did not know what they were doing to remove old one. They didn't want to remove utility closet door to prevent damage. but did after I made them measure, did not want to cut pvc from a/c air handler that was in way and would break pipes. Again I said measure and took pic of it before any damage.  Then they did. Old 80 gal tank was too wide to be pulled out around the pvc and Freon tubing. I had to problem solve for them how to do that. They installed new tank without a new drip pan. They filled the tank with water and said that is all they could do. An electrician was needed to put in longer wires, the estimator screwed up on that. No electrician that day...I had to wait almost 24 hours for that to be done ???  Over night and next day - no hot water or shower. (No, I won't pay for the electrician that was not in the quote)

All finally finished and they did provide a $100 discount.  But could not recommend. The price was higher than their pitch to get many installations in one building

Edgar showed up within the 12-4 time frame and was masked. We were happy to know COVID protocol was going to be followed. He had booties and gloves (several pairs!) and examined what the job was going to be. There was miscommunication from the office about what I was supplying and what the tech would need to supply. This caused a delay since he had to get the replacement hoses for the washer at Home Depot. He took care of replacing the hoses and installing a new kitchen faucet. Edgar explained what he was doing and answered any questions I had. He was pleasant and efficient. This is the second time we have used Alvarez for our plumbing needs and I would call on them again.

They would very polite and professional on the phone and in person.  Jarred and Kyle came out and installed a new toilet and water valve for us.  I would call them again if I had any plumbing problems.  They also called me in advance to tell me when they would be arriving. They were on time.

AWFUL! they are an awful company that needs to learn manners and how to conduct business.My toilet wasnt working correctly so I decided to give them a try. Came out the FIRST time and said that they fixed it and charged a full fee which I did not mind paying since they said it was fine. They did not give me a written quote or anything they just charged me after they were done with all of the work. Later that day my toilet was STILL broken. I called and they said that they have to order a part to fix it. So once again I have to pay their fee plus the part, which the guy kept going around the price and wouldnt tell me how much the part costed! They are an awful company and I hope no one in the Tampa area has to deal with them

I have been dealing with Alvarez plumbing for years.  I always get good, timely service.  Most recently I had two experiences in one week.  My downstairs neighbor complained of leaks from my unit, thinking it might be a toilet leak because she found water on her toilet tank, which is situated in the same place as in my unit.  The plumber sized up the situation and suspected the leak occurred in my unit from the shower, about three feet away from where the neighbor found water underneath me; the water had traveled via a slightly inclined subfloor.  The man didn't have to rip out her ceiling or my tile.  He figured that the shower head had a leak that leaked down the tile to where the on/off faucet is and got behind that piece and leaked down below.   He made appropriate fixes based on his suspicion, and he was right.  The leak stopped.  A few days later, my very old water heater developed a leak, and I caught it before there was a flood.  I asked Alvarez to accommodate my work schedule and send someone over with a new water heater after 6 p.m.  The men showed up on time, replaced the water heater, completely cleaned up, and left a little after 9 p.m.  I am a satisfied Alvarez customer.  P.S.  Seniors (65 and up) get 10% off.  There is also an online coupon for $25 off a visit.

Taylor came to replace the inner workings of a leaking toilet. He provided 3 options and prices and explained the differences. Opted to replace inside completely. Very punctual and clean. Will definitely use this company again.

Our toilet valve stopped working and our sink was clogged. The company responded extremely quickly to my online request and had someone out the same day! Joe Martinez did a fantastic job in performing the work and walked us through the fixes when he was done. Would definitely recommend Alvarez Plumbing and Joe Martinez!

If your a/c is gonna go out, I swear in our world...it'll always be in the dead of a FL summer, on a holiday! We spent all day on the 4th of July tinkering w/ our a/c and when we couldn't get it working, called Alvarez.

Jennifer was very friendly in answering our initial call, Jeremy was prompt to dispatch someone, and Beto was here within the hour! He worked quickly to resolve the issue and was very friendly as well.

We're SO GRATEFUL to Alvarez for their professionalism, speedy work, and being there on a holiday.

We had a big mess going on with our septic spewing out waste and toilet paper all over our yard and sidewalk.  It was disgusting.  Joe M with Alvarez came, diagnosed the problem and fixed it efficiently.  He was very professional, easy to talk with and just an overall nice person.  I would highly recommend this company and Joe M specifically.  We will definitely be calling them if we have any future plumbing needs.

After weeks of continuously trying to fix a toilet clog the situation finally grew severe enough that we needed to call a plumber. Through the Brandon Chamber of Commerce we found Alvarez Plumbing and they sent out a technician the next day. The plumber who came out, George, exceeded our expectations. He was thorough with his work, explained it clearly to my husband and was courteous in our home. The next day I wasn't sure if the toilet was messing up again. Alvarez Plumbing has a 30 day guarantee on their repairs and George came out again (he did fix it correctly the first time, it was user error on my part). He completely backtracked his steps to ensure our pipes had been cleared and took the time to walk me through how our pipes worked so that I would have a better understanding. That REALLY impressed me. I rarely interact with specified-skill careers who can speak to me on my level of ignorant-home-owner. I paid a reasonable price, one time, to have excellent service that is guaranteed. As a home owner, that's a best case scenario.

Outstanding problem solutions.  Older home, faucet issues, challenges matching.  They did not jump to pull and replace.  Newer fixtures aren't the quality and don't last as long.  They took the extra time to research and identify the the correct items. Left the place incredibly clean - took significant care to not dirty the house.  Polite, helpful, answered all my questions.

HIGHLY RECOMMEND!!

My air went out at 9:00PM at night and because of breathing problems can't go without air. I called Alvarez and they could come at 11:30PM. They advertise 24/7 service and they mean it!!  I also called 2 other companies and they could not send out a technician. When Giovani, my technician arrived he was very polite and knowledgeable!  My air is up and running!! I would highly recommend ALVAREZ!

DO NOT hire this company.  Their customer service is terrible and their plumbers are unprofessional.  I called them to have someone come out and fix a broken toilet, and it took me a week to actually get an appointment scheduled.  I called every day and was told that someone would call me the following day to schedule an appointment.  No one ever called, and every time I called back it was as if they had never received a call from me at all.  The only reason I did not call another company right away was that they had previously done work for me with no issues.  Once I finally got a plumber (Joe C.) to come out, he was an hour late (and they give a four hour time window in the first place).  He looked at the toilet and quoted me two different prices based on if anything was broken after the toilet was pulled that he could not see.  Both prices seemed kind of high, but I wanted it fixed and he was kind of pushy. I initially told him to go ahead, but realized I was getting pushed around by the guy on a quote that seemed too high.  Within two minutes of telling him to go ahead, I confirmed with him that nothing had been done yet and I asked him to not proceed because his quote seemed too high.  He acknowledged my comment but then proceeded to pull the toilet off the seal (something he would have to charge for). I told him I had asked him to stop and he told me Well I'm going to have to charge you for that.  I told him I was calling the company and he tried to storm off without putting the toilet back.  Again this is something he did AFTER I told him to stop.  When I called the company, the person answering the phone responded with Ugh, did he mess something up when I told her who was sent for the plumbing job.  Clearly this is a plumber they have problems with a lot.  I was told a manager (Justin) would call to discuss this.  He NEVER called.  I called back several times and finally the phone was given to someone who was able to speak with me about the issue.  He apologized that the toilet was pulled after I asked the plumber to stop and said I would not be charged.  Two weeks later, I received a bill in the mail.  I called to dispute and they did not charge me, but they were extremely rude about it.  I was absolutely appalled at all levels of this interaction.  From not being able to get a call back, to having a rude, pushy plumber who did not stop the job when I told him to (before he started), to having management be rude by not calling to resolve the issue and acting as though it was the customer's (my) fault. People in my neighborhood use to use Alvarez almost exclusively, but I have only seen one of their trucks in the past year there.  Now I know why.  I called another company the next day and they got someone out to my house the very next day and fixed the toilet for $155 cheaper.

Fraudulent company! Rental company hired them to come out and drain my ac line. Instead they took 2 hours to check the electrical and now my AC is not working and house has been 90 degrees for over 24 hours. They dont prioritize getting a technician out to fix their problem urgently.

It's amazing how many 1 star reviews are here that also state how bad customer service is. Wow! Imagine how many people also had this happen and didn't come here to leave a review? They truly need to look up customer service! Stay away.

Theycame out for a plumbing issue, charged us 450 and snaked out the clean out. That would have been fine but not even a day later we had more flooding, sso we called them back as the told us the day before that there was a 30 day warranty.. when theycame back out they said it was in a different spot and they needed to put a camera down the pipes and that would be another $500 over and above whatever ellse it needs. Mgr-James would not make any concessions except for us to pay the additional $ and see what is wrong. He did not seem to care that we paid $450 and basically got nothing for our money! I would NOT recommend this company! Very POOR customer service!

The service technicians are knowledgeable and efficient.  The office staff was professional and was able to get someone out to my house within 4 hours.  Very impressed with their customer service and work ethic.

We've used Alvarez over the years for various repairs and services, but now we needed a new unit.  They were very responsive and were one of the few companies that could even get an AC unit like we needed in a reasonable timeframe.  They (Scott) got the new unit in, installed and all was cool (literally).  About 2 weeks later we noticed the air flow was getting very low and it was not cooling well.  Again, Alvarez  (Scott) was very responsive and sent a technician right out.  They determined that during installation the main duck was not quite long enough and got kinked leading to a duct collapse.  Again, they took care of the issue, installed a longer duct section, all at no charge.  We highly recommend Alvarez Plumbing and Air Conditioning; exceptional customer service.

We had to have our house repiped, something we were not expecting.  We did a lot of research and had a number of estimates for the service.  Alvarez was the best!  From the initial phone call to the final services they were A+.  I cannot say enough everyone was very helpful, knowledgeable and upfront with what to expect.  They answered any and all questions and explained the process to us.  Thanks Alvarez plumbing!

Justin and Barry showed up to fix my hot water tank. They were very professional and friendly. As they were working they explained what/why they were doing which I appreciated. Prices were good and services were great. I highly recommend and will call them for all my future plumbing needs.

I wish I had gotten the 2 service techs names.
We had Alvarez Plumbing come out to check our sink, not draining properly.
They came ON TIME and were very communicative.
Everything is now fixed and taken care of. The 2 men were as sweet as can be!

James from Alvarez Plumbing repaired a messy kitchen sink problem I had.  He did a great job and was very neat and clean during the process.  It has been a while ago, but I wanted to say Thank You and I will be call you all again when I need help!

Shari from South Tampa