Alpaugh Plumbing & Supply of Tampa, Inc

EXTREMELY UN-PROFESSIONAL!!!  Obtain an estimate & clarified exactly what to expect by meeting with the estimator at my home. In the meeting-I literally touched the valves & questioned whether they were included in his pricing.  Estimator advised that plumbing valves were included in price & that all galvanized piping would be removed. Told estimator that home had been red tagged by the County (due to another contractor not obtaining proper permit) & that they MUST obtain proper permit prior to starting job to avoid any further issues with the County.  This did not happen - Building Department stopped them after 3 days on job for not having their permit.  Alpaugh did NOT even have the courtesy to call me - they just did NOT show up on the 4th day - I had to call to find out why they did not come as scheduled.

After being delayed for several months due to their not obtaining permit-they conveniently stated that the shower valve & tub/shower valves were not included in their price.  Spoke directly with Robert Alpaugh regarding this issue & he refused honor the replacement of the valves.  Their contract is very vague & subject to debate.  The valves are stated in the contract, however they claim they use this contract so that their employees can collect needed materials for the job. I continue to debate this issue thru the Better Business Bureau & most likely will go to court.

In addition, they state that I NEVER mentioned that the home was previously red-tagged even though this conversation took place with 2 of my neighbors being present.  Regardless, whether I told them or not - it is Alpaugh's responsibility to obain the proper permit in a timely manner.  

Their employees were always late showing up & without proper materials/supplies.  One employee refused to go into attic space because he did not have a suit to protect him from insulation.  Employees argued with each other the entire first day & several had serious attitude issues.  Very, very unprofessional & I questioned their plumbing knowledge.

Do yourself a favor & do NOT call this company.  I have now hired a General Contractor to complete my re-build project & they have sub-contracted with Dyser Plumbing - I have been very happy with their work.

BEWARE OF ALPAUGH PLUMBING!!!!!!

STAY AWAY!  They arrive 90 minutes late and have the nerve to charge you for time and travel.  

I  had an 8:30am appointment.  At 8:40 they called saying they were late and would be there within the hour.  I call at 9:30 and they say they are around the corner and on their way.  They finally show up at 10:00.

They obviously do not respect the fact that some of us have jobs and are expected to be there when we say we will be there.  Instead, I was left sitting around my house...waiting.  Don't LIE to me and say you will be there within the hour when I have another 80 minutes of waiting to do.

I called them due to the fact that they were next door and if they came over to my home after finishing next door it could save me the travel charge.  The receptionist concurred then I scheduled them to install a new faucet, new baskets into a new sink and to seal the sink.  They didn't send the person next door, they charged me travel and stated it took 3 hours to stall the faucets and never sealed my sink.  He left my home for lunch and took 45 minutes in his van to write up the bill.  This was the biggest sham that cost me $353.00!!!!  I called to talk to the owner/manager and they never called back after the initial conversation.  It took many calls before I talked with the owner/manager.  I would NEVER recommend them to anyone!