Boy am I glad I called Adam's Plumbing. Their competitor was a no-call, no-show for an appointment, and I did not want to wait until after the weekend to have hot water. I called Adam's and Dan the Plumber called me back within 20 minutes, and was a trooper to make a last minute Saturday appointment without hesitation. I had seen on their reviews that they seemed to have a flat $100 fee, so I made a point to just check while on the phone. That is always a good policy to do, but sometimes contractors can seem reluctant to be transparent about it. Not Dan, he was up front about it, so I had no problem paying it. What was even better, since the repair was not as labor intensive as it could have turned into, he was kind enough to offer a discounted rate. Now that is good, old-school customer service. They seem very honest, and the entire thing was extremely efficiently handled.
I highly recommend them, and will be calling them in the future if anything comes up. Thank you, Dan!