Thomas the Plumber

Had George replace a faulty main water shut off valve.  He is knowledgeable and thorough and gave me good honest advice on other minor issues in our home.  Highly recommend.

First.  I'm very critical about many of the service providers around Baltimore.  I've had my share of dishonest trade service techs attempting to overcharge or flat out lie to me.  

George aka Thomas the Plumber is a welcome dose of honesty, integrity, and knowledge.  I called and got him on the phone the second ring.  Told him I had a slow shower/toilet drain and asked his availability.  He asked me if it was an emergency and when I said no, scheduled it for two days later which fit my schedule.  He quoted me a flat-rate price that was more than reasonable to snake the drain.  He arrived on-time, calling me before he arrived.  We talked about the issue and I asked him to scope the main sewer line.  I'm fairly handy and call in help when it is beyond my basic handyman level.  He advised me it was likely not the main sewer line if I wanted to save the scope charge.  I asked him if he wouldn't mind doing it to put my mind at ease and he agreed quoting me a very reasonable price.  He even let me look over his shoulder as he did it (as he thought, it was fully clear).  He cleaned up during and after the job and ended the visit giving me a 6 month warranty.  

Needless to say, George is our plumber from now on.  He has my highest recommendation as trustworthy, knowledgeable, and up-front reasonable charges.

Good honest work. I have used George twice. I have older home so have some difficult repairs one needed follow up for the next thing down the line. He was responsive and quickly returned and repaired. I recommend.

Thomas is just great. We had scheduled an appointment for a Saturday, but then a spot became available on Thursday and he told me he could come right away if I wanted to. He did and took care of everything on the list of issues we had efficiently and professionally (faucet replacement, unclogging of bathtub, and repair of two sinks). I highly recommend him, and I will sure call him again if/when we have a plumbing issue. He is super responsive, which I really like.

What a great plumber! We had him re-route some pipes for us while we were out of the country. I just got back and checked the work. Clean and high quality. He was super busy the week this happened, and I was set to leave the country in 48 hours. Despite his busy schedule he stopped in for a quick look and price quote the next day. We arranged for him to complete the work while I was away. He came as promised and did the work perfectly. I have owned my house for 10 years in Baltimore, and have dealt with a number of plumbers and rarely do I have a good experience. This was the complete opposite! I highly recommend him!

Thomas replaced our sump pump after a negative experience with another plumber.  He was honest, efficient and knowledgeable.  We were convinced we needed a plumbing inspection to which he stated that would be a waste of our money and to just call if we ever have problems.  He's our plumber from here on out.

I don't usually write reviews but when I do write them you're usually five stars.  However, I had to share my experience with this company.  From the moment I spoke to the contractor over the phone he was impatient.  I told him that the property was a rental property and that I would give him the lockbox number to get in the property for repair.  Less than an hour before the scheduled repair he tells me that he only excepts checks and cash and that had to be at the property for him to start anything. So I had to call off work.  Then I'm rushing in the rain to meet him time.  I had some issues opening the lock box but once it was open he was already in his truck driving away and I'm literally trying to chase him in the rain to let him know the door is open. I called him a few times and never answered his phone.  I would've went with another plumber but I needed the work done as soon as possible and he was the only one available.

Though he usually maintains a Monday thru Friday schedule, he made himself available to come out on a Saturday morning. He arrived a few minutes before he was expected, which is great, and had the problem fixed very quickly. He was friendly, polite, and very efficient. I will definitely keep his number for any future plumbing needs, though I hope I won't have to use it any time soon.

On time, fast, knowledgeable and a pleasure to work with.  He fixed our drain in a quick and got our plumbing in working order again!

I have been relying on Mr. Thomas for nearly a decade to do plumbing work on my house in the Fells Point area of Baltimore.  He's very professional -- he shows up on time and completes the work with good communication about price and scope.  I particularly appreciate that he will tell you when work is NOT needed or would be a waste of money.

I am picky and I used to manage peoples homes and lives for a living awhile back and have dealing with several contractors. I found Thomas the plumber to be responsive, communicative, organized, fair and was able to get the job done before my actual appointment time because he was running early from his last job!! He was able to replace my leaking hot water heater within 24 hours of calling. I totally recommend and will use him for any additional plumbing issues.  
Thanks so much everything is running seamlessly!  Jen D

I called just before 7:30 and described my problem. George asked me to text him a photo of my toilet's mechanism, and by 8:10 he was at my house, and finished within a half-hour. Cannot recommend him highly enough.

Efficient, enthusiastic and honest.

Had George Thomas come out today and fixed a few leaks ( Bath and Main valve). He came out 15min after I called and fixed the leaks in less then an half hour. He give me great tips, and showed me how to fix them myself if it should ever happen again. George was honest and give me straight forward pricing that was fair and accurate.

An amazing guy with great customer service. I needed work done on my basement bathroom and after being ripped off by other plumbers, I called Thomas. He came and worked on the problem for over an hour and tried a variety of things. He went above and beyond. When it turned out he couldn't fix it, he lowered his price and wrote me a recommendation for my land lord. He was really friendly and id highly recommend him to anyone!!

Thomas the Plumber repaired a leaky pipe behind our finished basement shower quickly and efficiently for a very fair price! He's also a very kind guy who is friendly, knowledgeable and personable.

Highly recommended!!

Another great job by George . He ran a pipe underground for me from the back of the house to the front curb . I was getting a lot of water in the back yard from the down spouts and sump pump when it would rain . He connected the down spouts and sump pump to the underground pipe to solve the problem . George is fair in his prices and communicates well . I have used him several times now and will keep using him . He calls back right away when u leave him a message and Takes  the time on the phone to discuss  your concerns . He knows his job and does not try to take you for a ride . I am very happy with his service .

The reviews are definitely accurate. George quoted me one price by looking at a photo then showed up and charged me less. Showed up on time and work was done quickly. I would absolutely use him again and recommend him.

Professional, fast, and flexible. This guy does a great job. Will definitely be doing all of my plumbing work as long as I am in Baltimore. Highly recommend.

I used this company. They were GREAT to work with. They showed up on time did the work I asked them to do & gave a warranty on it too. I would give them a thumbs up for anyone in the area that needs a plumber. 5 star rating for sure!

I called George and within an hour he was out at my property and taking care of the emergency situation.  Very friendly, knowledgeable, and reasonably priced.  You can't ask for much better service.  Thanks George!

I had an old 4 hole faucet break on me, George came out and the first faucet I ordered would not fit, the second I ordered was an issue as well because the way my kitchen was built the space to tighten a new faucet was almost non accessible. We got the new faucet installed, which required multiple attempts at making a custom setup involving a larger diameter pipe as long vertical washer. Faucet is installed and stable! George stuck with this difficult job and I booked him for a main line snaking later this week. Great guy, knows his stuff.

Heritage was our plumber and so responsive, honest, so fair priced. I'd recommend this company and specifically this plumber to anyone, business, landlord, or for your own needs. They know what they're talking about! Very professional!

This will definitely be the first place I contact next time I have a plumbing issue too.

I noticed a bad leak under the kitchen sink. I was expecting the hassle of having to research well reviewed contractors and try reaching out to many. Luckily I found and called here first, and the problem was fixed within a couple of hours for a fair price. George was a great guy. It looks like from a couple reviews that he's more of a plumber than a diplomat, but I thought he was very friendly and respectful. I'm guessing you treat him and his time with respect and you'll get it back doubled.

At the time of writing this, it seems he only takes cash or check, though he mentioned he's researching other options, and works every day but Sunday.

Incredible service, obviously a master plumber! Will definitely call him in the future (although I am hoping we won't have to!).

Thomas the Plumber got the job done during the agreed upon time.  He unclogged a suborn  toilet  in our girls bathroom and repaired a sink with broken pipes.   He gave me an idea of what it would cost when I spoke with him on the phone. When he had a difficult time unclogging the toilet he let me know it would cost more if he had to take off the toilet. All of the work cost me less than he originally quoted me because he charged me for his time and he was able to finish the job fairly quickly.

One of the things I liked most about him was that you do business directly with him not a company that may dispatch just anyone to your home.
He was thorough and friendly, up-front and honest. And I have dealt with less than honest contractors and ended up on the losing end.

I absolutely recommend his service.

Thomas the Plumber was exactly what we needed.  He unclogged two drains at our house and was efficient in his work.  He gave me a base price when we talked on the phone and said it may be higher if he had to do extra work or supply materials.  He ended up needing to secure a pipe, but the extra charge was very reasonable.  

One of the things I liked most about him was that he talked me through some things to avoid so we don't have future plumbing issues.  I found his tips to be very helpful, and we'll definitely be using them.

I also like his personality and customer service.   He was thorough and friendly, up-front and honest.

As I told him when he left, I'll be calling him the next time we have a plumbing issue.  I absolutely recommend his service!

Thomas arrived early and fixed my leaky sink in quick order. Thomas is direct, honest and efficient- he knows old houses and I recommend his services to anyone who needs a plumber.

Great service - called and he was able to give me an estimate based on my description and photos and was cheaper than the other estimates I received. He arrived right on time, got right to work and had the job finished far more quickly than I guessed. He walked me through exactly what he did. Overall great experience and I will definitely be contacting George for any plumbing needs in the future!

My sump pump started to fail, and when I called around town it seemed that every plumber I reached out to wouldn't even be able to give me an estimate until July. George was able to get to my house within an hour of our first call and fifteen minutes later replaced the sump pump. Some of this was luck--he was finishing up a job nearby--but he also charged a fair price and installed quality equipment. 5 stars.

We called him to check out our rental property that had a flooded basement with bad stuff coming out of the toilet and shower drains. He checked out the sump pump and let us know it was a job he wouldn't do. Just too much drilling and knocking down walls. I appreciate Thomas's honesty. We've been burned by contractors taking on more they can chew and trying to foot the bill when they needed subs to help them out. I'm sure if it's a job he's willing to do, he'll treat you honestly and fairly. Can't say that about most in the profession.

Highly recommend Thomas!! He promptly arrived at 7 am on January 20 to repair a hallway toilet and pedestal sink in the basement.  He worked meticulously. Most of all, his price was much lower than other plumbers that I called. I will definitely use him again and highly recommend him to other friends.

I called Thomas the Plumber and had a new water heater installed the next day. I couldn't ask for better service.

I saw on his website that he was closed on Sunday. I called to leave a message. To my surprise, George answered the phone and we made an appointment for the next morning at 7am. He came a few minutes early, diagnosed my problem, and fixed everything quickly and efficiently. His price was so reasonable that I had him repair my ice maker line in another part of the house. He was very personable, knowledgeable, and wore a mask for my protection. I will use him again and recommend him to anyone with plumbing needs.

Tom is very friendly and easy to work with. He is being very transparent on his pricing so no surprise throughout the work. He showed up on time and did the work professionally, worry-free experience for a landlord. Would recommend him to anyone that needs plumbing work.

Thomas helped install a new kitchen faucet, toilet and vanity in my bathroom. I chose him based on his excellent reviews. An extra bonus was that Thomas's quotes were less than the other quotes I received, and I felt comfortable with him. He was very friendly, did great work, and even called to follow up a few weeks after! Thanks Thomas, we will call you if we need any future work!

Thomas the Plumber... well a fellow named George came to replace our kitchen faucet.   He was on-time, courteous, got right to business replaced the faucet in less than 30 minutes.   He did a fantastic job and charged only $150!!!!   When I called 2 other plumbers they were both going to charge over $300!    I would recommend Thomas the Plumber as the best Plumber at the best price.

I found Thomas on Yelp and liked the reviews. Although there were just a couple of bad reviews, I didn't let that scare me away because let's be honest, you can't please everyone! I had water and waste coming out of my basement shower off and on for months. I paid a plumber to come out and they snaked it but I continued to have the problem. I then called a popular plumbing company and they were going to charge me a very expensive amount of money that I didn't have. So the issue continued to go on off and on for months. I finally got tired and looked on Yelp for a plumber that I could trust. I found Thomas and called him the day before yesterday. He said that he didn't have any emergency appointments available that day but I explained to him that it wasn't an emergency because it's been going on for months. He was able to put me in the next day which was yesterday. He gave me an estimate over the phone and a small window of when he would be there. Although I did not meet Thomas in person because I had to go to work, my sister stayed at the house when he showed up. It turned out to be sewer back up on the city side. He gave me an option of just paying the cost of him coming out and then calling the city to come fix it for free or he could fix it for a charge that was actually cheaper than the estimate he gave me. I paid the cost of him coming out and the city came out and fixed it in a few hours. I'm so happy I now have someone I can use for any other plumbing issues. I would definitely recommend him!

I have used Thomas the Plumber on several occasions.  He is professional, kind, tells you exactly how to not have a complication again and so fair in price. Some people you will never make happy. They want work for free, try to get you to lower your price and then go after you to harm you.  Bully is a perfect word.  I love to give reviews when I can say something positive but many people only take the time to hurt people with their reviews.  Sad uneducated people.

I was very happy with the service. He was quick to respond and came prepared to tackle what turned out to be two different issues. I was able to get everything done in one visit and save some money.

I called Thomas the Plumber yesterday when I found out that my pipe had burst in my house while I was on vacation. He said he could fit me in the next morning. He arrived even before the 8am scheduled time and let me know that he could diagnose and fix the problem same day. His price to cut out dry wall and replace the broken pipe with new faucet to the outside and a lever to stop the water so it wouldn't happen again was $225 and he was in and out in an hour. Very professional and friendly. I will call him again for any other plumbing needs.

Right on time, professional and friendly, the actual cost matched his quote, the job was done quickly, and he answered all my questions.  (Toilet that kept running; needed a replaced part.) Couldn't ask for more. Thanks, Thomas the Plumber!

I called George, aka Thomas, to go to my rental property and assess a leak in the upstairs bathroom that was leaking and staining the living room ceiling.  I had a previous plumber (Banford) go out to assess the situation and while he was onsite he quoted me around $900 and then for weeks, when I kept asking for a written estimate, he sent me a quote for over $2k!  I chose to call Thomas, who went out the next morning, even though he was leaving for vacation the same day, and called me with an estimate of $195!!!  He was able to repair the problem while onsite and no issues since!  I appreciate honest service with reasonable prices, and George, aka Thomas, really delivers!  He will be my permanent plumber moving forward.  I trust him.
Edited as a follow-up to Thomas' response:
Haha!  Don't get any ideas, Sir!!  Lol!  I honestly think that the other plumber did not know exactly what the issue was, so he was going to do an overhaul of the plumbing in that bathroom. It was clearly not needed!! Thanks again!  Keep giving us accurate diagnoses and fair prices and you'll have customers for life!!

Couldn't have been more professional and efficient  right on time when he said he would arrive  got the work done and I think a very fair price

Professional and skilled. He provided solutions to my bathroom faucet running warm instead of hot when others either couldn't tell me what they could do to help or didn't respond after an initial conversation. Thomas gave me a clear diagnosis, told me why the advice I had gotten earlier was not helpful, and did the job he said he'd do when he said he'd do it. I've called him over twice and will keep his number handy if there is ever a plumbing issue.

My toilet wasn't flushing and had water coming out of the ceiling. Thomas was quick to get me in on the schedule and ended up being able to come earlier than expected. He fixed the first problem hoping it would fix the second. During the second, he tried saving me some by going an easier route. He was honest with my questions and had very fair pricing. He was very trustworthy and got the job done quickly. I appreciate the quick attention and fair pricing to my issue!

I called to place a service request for plumbing repairs at a rental unit. Thankfully, he did answer but I think I reached him at a bad time because he seemed fairly preoccupied. He asked me for the zip code which I couldn't remember at the time but tried my best to recall. I'm pretty sure I gave the wrong zip code (That's my fault. I typically only remember the house number, street name and city. Not the zip code). Then he asked me for the neighborhood which I was able to remember correctly and provided him with those details. After giving him the neighborhood information (which a neighborhood in the Morgan State University area) he told me that he only serviced Baltimore Maryland and that my property isn't located in Baltimore (His mistake). I then replied telling him that the property is in Baltimore Maryland. He then responded telling me that the property is way out of Baltimore, therefore beyond his service area and that he wouldn't be able to help me, then he hung up on me.
My best guess is that maybe he stopped listening to me after he heard the wrong zip code.  I'm not sure exactly what it was. Hopefully this review helps people in the future.

Positives:
He does seem to answer the phone even when he's busy but I'm not sure that he's fully listening. Somewhat understandable. Hopefully I actually get a chance to do business with him in the future and leave a more positive review. Good luck to everyone, including Thomas. I truly think it was all just a misunderstanding.  I believe that he was preoccupied and I didn't properly remember the zip code.

I wasn't sure if getting a plumber off Yelp was a good idea. Another master plumber wanted to knock a big hole in the wall to replace a bunch of piping. George came and quoted me about 40 percent lower. Then he came back to do the job and realized that the issue was actually just replacing the faucet. He gave me another low quote on the spot, finished the job quickly, and made it look brand new. Thanks Yelp!  George Thomas just made my day.

George Thomas was amazing! He replaced our toilets with ADA certified toilets, just as we wanted! He was fast and reliable. We had a cracked toilet before, so his service was greatly appreciated! We are looking forward to working with him again.

Mr. Thomas just finished plumbing work at our home. I found him off of Yelp and have to say that all the reviews are accurate. He was very responsive, came prior to when he said he would arrive and resolved the problem within 30-40 minutes. He was very professional and efficient and had everything he needed along to resolve the issue. Also, he did a great job cleaning up after he as finished and was very pleasant and personable. I would use him again hands down and plan to refer him to others. I would give him more than a 5-star rating if I could. I am all about customer service and this is definitely as good as it gets!!

George from Thomas the Plumber is excellent! Had a clogged main drain and not only was George there at my property ahead of the scheduled time he took care of the issue - disposed baby wipes. George went above and beyond when resolving the issue and even gave valuable information as to how I can employ preventative measures in the future. Lastly, George's price was fair.  Needless to say, I will use George from Thomas the Plumber for any future plumbing issues (hopefully I won't) - he is definitely worth five stars.

George came out to the house soon after calling him. He arrived early and quickly diagnosed the problem. We needed a new toilet, which was thirty five years old. He told us where the most affordable toilets could be purchased. We had him install the toilet when it came in. His quotes were accurate, fair and reasonable. I appreciated the fact that he arrived early ( was waiting in his truck until appointment time). I will definitely use his services again and recommend him to anyone that wants a straightforward person and process. I found it much more affordable and quicker than National plumbers I have used in the past.

He replaced some sink parts for me in a rental I have in federal hill - fast availability, showed up on time, knocked out the work quickly and no hassle. Told me price when I called which was great.

George finished up some work for me earlier this week.  It was clear to me that he is very busy because people probably look at his ratings on here and call him first.  After interacting with him over the course of the project, here's what I think others should know:

If you judge a tradesperson on personality (which obviously is probably not the way you should be determining a review, in my opinion).  Then know this:  1.  George is a straight shooter.  He initially didn't come off as personable as I would've liked, but by the end of the project I checked myself and also understood why, and our interactions also changed.  I called George for a non-emergency project right before temperatures dropped to freezing and everything went to crap around here (I.e. pipes freezing, bursting around the city/County).  He agreed to take on my project and then was most likely bombarded by others with more extreme issues than myself.  It was obvious he was busy and I almost let him off the hook for my project because I was feeling like he didn't have time.  We talked it out and it was fine, we continued on.  2.  The busy-ness I was feeling was George actually trying to come through for everyone that he could commit to.  He may initially come off with a tough exterior, but it is clear he is just trying to get his job done well, in the appropriate time period, with no BS, so he can continue on and help someone else too.  3.  If you read his profile/website (I don't remember where I saw it) you'll see at one point he had five trucks in his business and then went back down to one.  This is a man who is committed to his job (and enjoys it) but isn't into the corporate BS.  Because of what he had posted about himself, I assumed he was a control freak and I cannot confirm, nor deny that he may be self-aware enough to know that too.  Which brings me to the actual important part...

If you judge a tradesperson on quality of work and pricing (the part I can get behind) then George is absolutely someone to consider.  1.  That control freak attribute comes out in his quality of work.  (This is a positive, for those of you who can't read between the lines.)  I know enough about plumbing to know that he didn't cut corners or do the project improperly.  He came in, did the work, and headed out to the next job.  When he needed something from me, he told me.  2.  His price was reasonable.  Know the saying you get what you pay for?  Well, I feel like it's true.  I feel comfortable with the price I paid for the work that was done.  Sometimes time is money.  And this project would've taken me weeks when it took him days.  Paying for experience and having access to the correct tools is worth it sometimes, even though I'm an avid DIYer.  3.  He personally manages his phone calls and always calls 15-30 minutes before arriving, telling you how long his gps says it will take to get to your house.  Very helpful for people like me who commute a longer distance to work and need to head out on time.  And when the man says he'll be there at 7 am, he means it.  4.  When I thought he left the water off at the house after working that day (but it just happened to be Baltimore County who shut it off cause of a water main break, thanks BMore...) he quickly answered my text messages at nearly 9 pm and helped me troubleshoot (because it was pure coincidence that the water wasn't working).  

I would highly recommend George for your next job, but know that the straightforward experience you'll probably get over the phone is just because the man answers his own phone and actually cares to work, a lot, and make sure he can provide services to as many people as possible.  I will be calling him back for other needs I may have over time!

I was a repeat customer. Used him many times on a rental property. When I called again for service at the same property for the 4th time, I was met with a very rude, unprofessional, aggressive 'stranger' was this the same person I had been allowing in my tenants home?! He had no idea who I was even after doing business with many times. His one man operation may be getting too much for him to handle. I suggest using a bigger outfit where professionalism is an everyday thing. Why do you keep posting new lies on my review George?

Very prompt response, on time arrival and extremely professional. Thomas quickly identified why both of my toilets were running non-stop and explained what work was needed. His price quote was fair and he guaranteed the labor for 6 months. Added bonus-he sent before and after pictures to make sure I was satisfied with the work. He has earned my repeat business!

Thomas was great. He was punctual, efficient, and did not try to convince me to buy more expensive products. He is my first call in Baltimore when I have a plumbing problem.

Great response. Straight forward pricing. To the point communication.b Highly recommend.

I called at 7:15 this morning with a clogged drain (old limes down the disposal yesterday--bad girl!).  George (his first name, Thomas is his middle) happened to be in the neighborhood and was here in 10 minutes.  I'm also a lucky woman because he's apparently so busy that it just so happened he was in the neighborhood and the job he was on wouldn't pick up the phone.  He was quick, professional, got the job done and cleaned up.  It's only 45 minutes since I called and now I can wash my dishes!

I have now used Thomas the Plumber several times and have always found him to be competent, professional responsive, honest, and efficient.  Here's just an example of what I mean.  A couple months ago, the main pipe entering my house was leaking, just before the water turnoff valve.  We called several companies.  One of these companies told me that, because it was galvanized piping, we would have to replace our whole water main, which could cost thousands!!!  So, we called Thomas the Plumber (who should've been our first call).  He came out first thing in the morning and fixed the leak in less than half an hour.  And no, we did not have to replace our water main (though if we ever do, you know who we will be calling).  

Or there's the time when I had a leaky pipe in the basement (slow drip). George was already at the house to replace a toilet.  I showed him the leak in the basement, and he told me exactly what piece I could buy at Home Depot to stop the leak.  The piece cost less than $1.  He could've fixed it himself and charged me a ton of money, but because he was honest, he was not trying to waste either my money or my time.  He even called a few days later to check and make sure that the solution worked (it did) and see if everything was going well at the house.  That type of service is rare these days.  I cannot recommend him highly enough.  George is an AWESOME plumber, and I am a customer for LIFE!!

Customer Tip:  George is very good at scheduling appointments, and, because he is so wonderful, he is in demand and his schedule is pretty packed.  Unlike the cable company, who will schedule service during some 4-hour window and then not show up, if George says he will be there at 11am, that is exactly when he will show up.  He calls when he is on his way; make sure to pick up the phone so you can get the exact ETA.

Upgrading my prior review to 3 stars because of rosy retrospection. I still cannot in good conscience recommend this plumber, but I was impressed that he wrote back to me personally about my concerns.

I really had a great experience with Thomas the Plumber. I had originally found this company on Yelp as I was looking for a plumber to come out to fix two slow flushing toilets in my house.

So, I gave this company a call and Mr. George Thomas (Thomas the Plumber) was the plumber that helped me out from start to finish. I told him about the problems I was having and he recommended that I replace the toilets instead of having him coming out to fix the slow flushing toilets. It's not that he couldn't fix the slow flush, he actually recommended that to help me avoid additional calls for the something that would be bound to occur again. I'm sure a lot of companies wouldn't have straight up told me that and would have taken my money over and over again for the same issue. I really appreciated his honestly as those two toilets actually were old and needed to be replaced with more efficient toilets. So, I called him back a day later and we set up an appointment for the following weekend.

The following weekend, George showed up to my home on time and quickly began replacing my old toilets with the new ones I had purchased. George was done within 45 mins and not only did he do a superb job with the installation, he didn't leave a mess in either bathroom and disposed of both of my old toilets. George is a very down to earth guy and it was a great experience having him handle my plumbing needs.

I was also given a one year residential guarantee for the plumbing replacement.

Now I have two new toilets that I can't wait to break in!! Yeeaaaaaah!

Due to the complaints about my mother, after concern about my daughter's cat getting out the door that was left open on our busy road, I wish I could give ZERO stars!!  I'm very happy he blocked her so she can't change her mind...like I would ever give this man any more money!!  Talk about control issues!

Prices are reasonable, and he comes out promptly. However, his attitude is NOT professional. I've used him 3 times now, and when I call he seems frustrated to have to answer his phone. (to be fair, it was 6:30pm the last call when I discovered a leak, but I fully expected to get voicemail at that time)  

He fixed the initial leak, then discovered a 2nd. At that time, he threw his pen down and said I don't have time for this!!  Well, I didn't have time for my kitchen sink pipes to be leaking and an extra bill either!!!

I am pleased with the work he has done, but I will not be calling him again.

Mr. Thomas is extremely fair, knowledgeable, and professional. I was thoroughly impressed with how prompt he was to my house (actually early!), how quickly he worked, and how neatly his new lines were placed. The major reason I called him was because I needed water lines routed to a new electric water heater from an old gas tank water heater that was on its last leg. The removal of the old gas tank wasn't in the original scope of work but he added the service for another fair quote. Now the gas line to the old water heater is safely stubbed and everything was removed from my mechanical room, so I don't have to worry about it at all! Since he was there, I also had him replace an old kitchen faucet with an updated one, which he did in like 10 minutes.

He gave me a thorough overview of his work after he was done, waited until we tested the hot water on all three floors of the house, and gave me a receipt with a summary of the work performed. He was no-nonsense with no-nonsense prices that was extremely competitive with the quality of work he performed. It was a great, easy experience and I would highly recommend him to anyone looking for a plumber. From start to end, he took less than 2 hours, which was amazing because I was expecting it to take all morning. I wanted to write this review to thank him for his great work and for alleviating all the stress I had about getting ripped off or paying for poor quality work. It was a pleasure to work with him, and my boyfriend and I would definitely call him again!

I had an issue with my upstairs bathroom. Thomas the Plumber was able to diagnose the issue quickly and repair it for a reasonable price. I had another plumber fix the same issue twice for significantly more. He also suggested a different drain plug and switched it out on the spot for no additional charge. As a woman, sometimes I worry I may get taken advantage of due to my lack of knowledge when it comes to home repairs. Thomas the Plumber explained the problem well & took the time to show me exactly what was happening. Hands down the best home repair experience! I will be a repeat customer!

I called Thomas the Plumber for a backed-up laundry sink.  He charged me what I felt was a reasonable price for the job.  He and the other gentleman with him were very professional.  They came when they said they would, called me first, and cleaned up after themselves.  They took the time to explain to me what caused the backup and how they fixed it.  I would definitely call them again.

I used this company when I had some plumbing issues. My tenants complained of a running toilet but the plumber said it was fine. After getting abnormally high water bills I called the plumber and he came back to check. He said there was no leak and I had the city of Baltimore come out to check for a faulty meter. Finally months later I decided to get a second opinion - he fixed the toilet but I am stuck with a $3600 water bill.

The reviews sold me.  Awesome! I had called Thomas the plumber to schedule to get my faucet installed George was very professional. We scheduled for 7am,  he arrived on time and got the job done and fixed my garbage disposal too for a small fee while he was there. I will definitely recommend and use his company again.

JUST WOW Like many of you, I found myself in need of a plumber. Did the usual google searches. 1st estimate came from Horizon Services in the amount of $918.00. To say I wasn't happy would be an understatement. Decided after reading the positive an negative yelp reviews ,an the responses of Mr Thomas. I gave him a call on 5-30-19. He was very professional listening to me detail what I needed done. Based on my description Mr Thomas quoted me a price of $315.00. He scheduled me for 6-1-19 at 7:00 am. I was very pleased to say the least. Mr Thomas arrived this morning 20 mins early. He completed all three items I needed repaired for the price quoted. He was very respectful an professional in my home. He unboxed all the items he replaced in front of me as well as gave me tips on how I could save even more money on another repair needed. I subsequently went ahead and scheduled for that also. I highly recommend Mr Thomas to anyone looking for in my experience , a very fair an professional plumber. I plan on referring him to my friends an family for there plumbing needs in the future . Update 6-30-19 Had Mr Thomas back for job #2, as before very professional an to the point. Price was $23.00 cheaper than quoted. He originally thought I would possibly need a particular part, but after removing the toilet an visually diagnosing the problem. It wasn't needed at all. That goes to show the honesty of Mr Thomas. He could have replaced that part an I wouldn't have been the wiser. I can definitely say I've found a plumber. I would tell anyone reading this review. If you need a straight to the point honest plumber, give Mr Thomas a call. Update 10-12-19. Another pleasant professional experience . Had Mr Thomas install two more toilet rebuild kits along with 4 faucet aerators. In addition he opened the ceiling diagnosed an resealed/reset the toilet above the leak. As mentioned before Mr Thomas was early for an 7:00 am Saturday appointment. He explained what he was doing. Opened the packaging for all the new parts in front of me before installation. He cleaned his work area as he went an was extremely respectful of my home. All that for a price I feel crushes the competition (no pretty orange truck to pay for here) lol. To anyone reading this . If you don't want to be cheated or over charged. If you want  prompt professional service with a smile. Give Mr Thomas a call.

George has come to the house three times in the past year, what a year am I right? Every time he has come he has been courteous and professional. He did an amazing job on the shower and came the next day after I called him. He was able to squeeze us into his schedule when we had a leak where we weren't sure where it was from. Most recently he came with in the hour to complete a faucet replacement that got away from us when a copper pipe snapped. I highly recommend his amazing service

George quickly fixed a stubborn shower drain that we had been dealing with for months- but also took the time to explain why we were having issues with the old pipes. He was on time, professional, and very knowledgeable. Thomas the Plumber will absolutely be our first call from now on!

Very professional. Very quick. $150 to fix. The Bart guy before me who gave the 1 star review is lying about his experience.

2nd time we've used Tom. He offers fast service. Prompt and Knowledgeable repairs. Fair prices.  Definitely recommend.

Calling your customers idiots speaks volumes for your service. If my post saves one person from your bs, it's worth it. Please seek someone else for your plumbing needs. A million plumbers out there without this terrible attitude.

Highest recommendation! As a new homeowner, overwhelmed with the burdens that come with - George's knowledge, professionalism, and attentiveness was very reassuring. Great work, quick turnaround, consultative approach, and reasonably priced!

Absolutely unbelievable service. I can't believe I wasted 3 months asking friends for plumber recommendations. This will be my goto plumber from now on.

We had a really stubborn shower drain clog which stopped the tub completely. I called Thomas the plumber and he was there the next day. (On New Year's Eve!) Drain was unclogged in about 15 minutes

A+ Service and Prices

Highly recommended!

I called early in the morning, and George (Thomas) was able to fit me into the schedule that afternoon. His repairs were done quickly and efficiently for a very fair price. Impressive!

NON- PROFESSIONAL, VERY RUDE AND PSYCHE, ALWAYS IN A HURRY

I am very much surprised reading all good reviews about Thomas the Plumber. Unfortunately we had the worst experience with this guy, George. We had  dripping water in our bathroom faucet. That guy came , drilled out one of the tap and said he has no parts for fixing it. And the store where he is going to get them is closed for a week. Ok, I had to try to use broken tap for a week. In a week he came again, fixed the cold tap and WATER IS STILL DRIPPING!!!!!! - so probably the problem is in hot water tap. He refused to fix it the same day.

It is supposed the problem shoud be diagnosed correctly and solved by the plumber, that's why we all call the plumber. Saying about this to this plumber, George, he started to show me his aggrevation, yelling and cursing me at my own house and my property.

SO, NON-PROFESSIONAL- cannot diagnose the problem and fix everything at once, VERY RUDE AND AGGRAVATED - doesn't want even to hear about any problem AND ALWAYS IN A HURRY-  spent 20 minutes and ran away

There are so many good craftsmen but this guy George is also honest, great price, punctual and makes you feel you got more than you paid for!!

I put in a request Sunday evening, and George called back next day to schedule my drain cleaning. He was extremely fast and my bathroom sink has never drained this well before. I really appreciated the fact that he was able to give me a quote right over the phone and had several appointment slots available next day. He also took a look at my noisy garbage disposal in the kitchen and fixed it by taking out the plastic bits trapped inside, at no charge.
Very courteous, professional, upfront, and a 6 month guarantee! You can't go wrong with this plumbing service, HIGHLY recommend Thomas the Plumber!

We had trouble getting in touch with plumbers that we'd used before - they didn't answers calls for about 2 weeks.  Sooo... I looked to Yelp for help.  Thomas the Plumber has great reviews, so I phoned him - he answered the phone immediately and we set up an appointment right away.  He was here on time, professional, done in minutes, and we're happy happy!  We even have a 6 month guarantee, which may or may not be normal, but I'm happy :)  Thanks!

Very competent plumber. Called several other plumbers in the area over the course of several days to have a toilet unclogged. Got the run around from several other businesses. Called Thomas the plumber and he came out the same morning.  Everything turned out to be a quick fix and he gave me some pointers for the future to avoid spending $$$ in the future. Would highly recommend and will use him again if I need to.

George replaced the drain from the kitchen sinks to the main drain pipe.  He quoted me a price and time for arrival.  He was on time and wasted no time getting to work replacing the leaking drain pipe from the kitchen sinks to the main drain pipe.  He also replaced all the drain pipes under the kitchen sinks.  He used all new parts, opened everything in front of me, worked quickly, removed all the trash and old parts, and cleaned up the areas where he worked.  He was very polite and professional.  Answered my questions about the kitchen drains.   Tested all the connections to ensure no leaks.  Gave me written receipt - price was exactly as he quoted.  I found George on yelp - and chose him from his positive reviews.  I am very happy with the work and will definitely call George when I need a plumber again.

We were having backup issues and gurgling issues in our basement toilet and shower... clogged sewer line. I saw the great reviews on yelp and how he was recommended by my neighbors so I gave him a call. George was polite, professional and reasonable when he came to my house to snake out my sewer line. We had him install a cleanout which was super difficult because of our sloping hill and the sewer pipes being 10 plus feet deep.  George took care of everything without doing unnecessary damage to our lawn, sidewalk and landscaping.  He explained his plan clearly and informed us of discoveries along the way.  He communicated extremely well and included us along every step. We felt he understood what worried us during an excavation. Long story short, clog is cleared, and so glad George resolved my problem in the most cost efficient and effective way. Thank you George and I will be calling you for my future plumbing issues.

I had a pipe burst in my home recently. Apparently it was happening all over Baltimore b/c even emergency plumbers were booked for hours. I called Thomas about 9AM and was told someone could be there between 10-12 and that I'd get a call before they arrived. I got a call at 9:40 saying he'd be there in 20 minutes. He came right on time and fixed the pipe.

The price was cheaper than the estimate I received from other plumbers who had me on their wait list. Thomas accepted checks or credit card. I paid by check and it was deposited within a week.

I think it's just a one guy company (may be another based on the other review). Worth giving a call if you're in a bind.

Prompt response, on-time arrival, quickly diagnosed and repaired the problem at a reasonable price. George Thomas is most knowledgeable and professional. His company is, as others have indicated, outstanding.

Simply outstanding.  Completely honest, incredibly hard-working, fast replies to phone calls or text or e-mail, knows the Rogers Forge row houses backwards and forwards, comes when he promises, highly communicative regarding all matters.   But that all our citizens were as productive and professional as George Thomas.  He also has a strong spiritual faith that is entirely consistent with his remarkably high ethics.   I have used George for two large jobs and could not be happier.

Water backed up in two upstairs bathrooms last night. I called Thomas the plumber this morning. He was able to come earlier than estimated which I appreciated.

Thomas himself came out to do the work. He explained what needed to be done to make sure I understood then quickly and efficiently went about his work. He was thorough, polite, and cleaned up after himself. No cons to speak of. I am very pleased with his work. If I need more plumbing service (which I hope I don't), I will definitely use Thomas again.

Thomas did a great job repairing the water hose line under my porch. He was early to our agreed upon appointment, which was great. He also repaired the line on the spot. His truck seemed to be fully stocked. Will definitely be a repeat customer.

If you are looking for a great plumber at a fair price give Thomas the plumber a call.We remodeled a master bath and needed the utilities relocated so we gave him a call.He shows up when he says he will and he shows the utmost respect for your home and your time.The bathroom turned out great!

Called Thomas for a clogged kitchen sink. He was quick to respond to my inquiry, got an appointment set up within the week, and got the issue addressed quickly and with no issue. Very professional and communicative.

Punctual. Professional and cost effective. Even cleans up. Highly recommend. Really appreciate him taking the time to educate me.

Thomas the Plumber is the best plumber around Baltimore - I am 100% confident that is the truth.

I will recommend George (Thomas) to everyone I know - even the ones who are not having plumbing issues.

DO NOT call one of the big guys if you live in Baltimore.  You will have a better experience and pay less to have Thomas the Plumber handle your issue.  

George has come out to my house on 2 separate occasions to deal with nasty situations and was a complete pleasure to work with.  Both times he told me the problem straight up without any complicated plumber mumbo jumbo, and explains exactly what he is doing.   I also was extremely satisfied with the price he charged considering the scope of problems he fixed

First (last year), he helped unclog a nasty sewage clog that a certified drain cleaner  was unable to fix.  Thats right, I paid a professional drain cleaner to unclog my sewer line, and they failed.  When I called George he came up with a creative solution to solve the problem, and he charged what i felt was a very fair rate.

Then, just this weekend (January 6-7 2018 aka the Bomb Cyclone cold freeze) my pipes froze so I called George Again. Despite being extremely busy from tons of other people having the same issue - he squeezed me into his busy schedule and saved the day.  He unthawed the pipes, cut out a bunch of galvanized pipes and replaced with new copper pipes.

If I went with one of the big guys, i would have paid 2-3 times what George charged me.

Thanks for the great service George!