I have had work done in my home with this company. The work that was done in December was quality work. Fast forward to now... I called them because we needed assistance with our kitchen sink, and wanted to also have work done in our bathrooms. I received a text message shortly after I called. They were supposed to come on a Friday, between 12 and 2. At 1:00 I texted the individual and was told that they were working on a flooded something and would not be coming. He asked to come the next day, but we live in a highrise condo and since it wasn't an emergency, no contractors are permitted to be there. He never responded. I called the company again twice and heard from no one. I don't understand why. In fact the last customer service agent told me that someone would called by the end of the day. Never heard from anyone. I called Prime Plumbing service. They came out, gave a quote, and were here today to complete the job. The worked was well done, they were on time, I spoke Jorge myself. Thank you so much, Prime Plumbing.