Roto-Rooter Plumbing & Water Cleanup

I started using Roto-Rooter for my plumbing needs in my condo (replacing water lines and valves, fixing toilets, replacing faucets, etc.) many years ago.  So far no complaints.

Robert was recommended to us by a neighbor. Our neighborhood was having gas lines repaired, and gas needed to be shut off house-to-house on occasion. When the gas was turned back on, the water heaters apparently would fail to charge.  The gas company told us they couldn't get our restarted and to call a technician. When we did, that company told us it couldn't be restarted, and they didn't repair devices as old as ours.
  When I consulted the neighbors, one mentioned that Robert from Roto-Rooter came to their home and provided an estimate to replace the unit, but first asked to see it. When he did, he was able to get it to ignite and saved the neighbor more than $2000. We had him come to our place as a result, and he spent several minutes trying to get it to start, to no avail. He was prepared to repair it and gave us an estimate, but we decided on the replacement. He was extremely courteous and replaced the water heater the same day. I would highly recommend Robert's work!

Roto Rooter Manager, Mr. Purcelle, contacted me after reading my customer survey. Not only did he apologize profusely, but he also returned my $125 and offered me $75 off any plumbing repairs if I use their service in the future. He also talked to the technician about what he did wrong. Mr. Purcelle's actions tell me that Roto Rooter is interested in providing good, fair service to their customers. I retract my 1-star review and give them 4 stars. They have an opportunity to earn the fifth star at my next service appointment.