Description

We are dedicated to exceeding customer expectations and providing diversified technical solutions. Our mission is to maintain a positive work environment, develop top talent, and provide long term career growth for all team members. Create a quality customer experience by acting with integrity and the highest level of professionalism.

HISTORY

Established in 1949.
Tom O'Connor, owner, has been in the plumbing industry since 1949, when he began working for his father, George, a Master Plumber and small business owner. He, and later Tom, held Master Plumber licenses, working in homes, apartments, churches, hospitals, ground up projects, office buildings and, recently, professional sports stadiums. Tom has Master Plumber licenses in Maryland, Virginia, and the District of Columbia, as well as with the Washington Suburban Sanitary Commission (WSSC). O'Connor Plumbing's clients include successful and reputable companies such as the Washington Redskins, Washington Nationals, and Johns Hopkins University. We also service many apartment and condominium communities throughout the DC Metro Area.

ABOUT BUSINESS OWNER

Tom O'Connor maintains his father's belief that quality work, by highly trained individuals, at a fair price is the cornerstone of O'Connor Plumbing & Heating's success. Tom continues to be an active participant in the field and thrives on the troubleshooting and problem solving aspects of the plumbing trade. His hands on approach to ownership is inspirational to everyone in the company.

SERVICES

Emergency Services, Faucet Repair, Leak Detection, Drain Cleaning, Toilet Installation, Water Heater Repair, , ,

Reviews

Ryan M.

08/06/2023 12:00:00 SA

New toilet installation was seamless and the craftsmanship was top notch.

Start to finish was about an hour. We purchased the toilet ourselves based on their recommendation and are glad that we did.

Rae S.

02/08/2022 12:00:00 SA

I LOVE using O'Connor Plumbing! Whenever I call them they are also polite and informative on my situation. This is the second time I've had them do work in my home and they never disappoint. My technician this time Tyler, I was very informative and gave me all my options to help me make the best choice for my home. If you are looking for an excellent plumber call and ask for Tyler!

David L.

6/29/2022

Horrible. Gave an estimate of $1,500 to replace a drop-in kitchen sink; we already had the sink and faucet. They came up with all sorts of reasons to replace and upgrade every possible thing related to the plumbing we've never had an issue with. Never got the estimate to replace the septic pump after two visits (service charges of course) because they wanted to charge a minimum of $450 to run a camera through the line first, etc. or they couldn't warranty the pump.

Brandon R.

8/24/2020

I had a leak in a pipe coming from my holding tank. Its about 3 foot section of PVC pipe. I recieved a estimate from the Tech of $$$650.00 to replace the pipe. I also called and got estimates from 3 other local Plumbing companies in my area. O'Connors was 260% higher than any other estimate. The Tech then tried to up sell me to replace my Hot water tank. My hot water tank had nothing to do with my pipe that needed fixed. He said if I would he could make the pipe repair cheaper. Sent a email to company with no response. On top of all that they charge a 44.00 service fee just for showing up. The other 3 companies did not. Very disappointing.

Char D.

04/10/2022 12:00:00 SA

We've used O'Connor plumbing three times now. They replaced all the drip lines to our toilets, installed three toilets, and repaired the drip line to our refrigerator. They've done a very good job each time! Will definitely be calling O'Connor again for any plumbing work in the future.

Allan H.

06/08/2020 12:00:00 SA

O'Connor Plumbing replaced a gas water heater for me. They provided a free in house estimate and gave other ideas of what to fix/replace. Their quote was in the middle of the road and their availability to replace the water heater was pretty fast.
Both plumbers were extremely friendly and seem to have done a good job. They replaced some shutoff valves during their job as well.

Dana S.

01/03/2018 12:00:00 SA

Our pipes burst in the extreme cold so we called these guys. They came quickly during the holiday and were friendly; however, they were sloppy. They took our radiators out, replaced the broken pipes and didn't bother putting them back. Screws and paint chips were left lying around. Not only that but the job wasn't completed. They didn't stay to make sure the house was heated thoroughly and there were no more broken pipes. As a result, we had to call the HVAC guy who just said that the pipes needed to be thawed by a space heater or a special machine the plumbers (!!) had. With this, a space heater was placed in a cold room and sure enough, three more pipes leaked. We called these guys again to replace the pipes. In the process, they butchered our radiators and didn't bother cleaning up their mess.

The worst part is, being deaf, the plumber used his phone to communicate with me and accidentally revealed a conversation between him and another co-worker(?): I hope this lady is out of our location and is on well water. That is good money right there. My husband told the plumber off, who was stammering and apologizing and came back to clean up his mess. He explained that he forgot! And that he wasn't talking about us. By then, the damage was done.

Like the other reviewer mentioned, they are overpriced, didn't do a thorough job, and are obviously dishonest. Needless to say, we will not use O'Connor again.

Kenneth L.

7/15/2019

The Technician was awesome. Very professional.

Then we paid the bill, which was TWICE what I was expecting. I paid the bill like good customers do, and didn't argue the cost.

But I wanted to know what the breakdown was - how much for parts, and how much for labor. I asked the Technician, and he told me he didn't know. He gets the amount due from the business office.

So we called the business office. I asked what was the labor charge, and what was the parts. The office couldn't tell us either. We don't do business that way, I was told.

Electricians do business that way. So do locksmiths. So do auto repair shops, roofers, landscape companies, and all the other plumbers I have dealt with prior to today.

So HOW, exactly, do they do their billing? Well, since they don't price out labor and parts, apparently the bill is computed by the day of the week. Maybe the ambient temperature. An analysis of somebody's horoscope. What they had for dinner last night. Or by some TOTALLY irrelevant measure. Who can say? Maybe it's completely random. Maybe they use Tarot Cards, bones, or voices that come to them from the woods on a misty morning.

Again, the Technician did a great job. But if you don't want to pay an arbitrary price, look somewhere else first. Dollars to donuts you will pay FAR less ANYwhere else. And you will be dealing with a company that still values honesty and integrity.

Laura E.

08/11/2020 12:00:00 SA

The work was fine and professional.
I was unhappy with the cost.
I called the office and was told I was charged incorrectly.
Stressful experience.

Scott K.

05/09/2020 12:00:00 SA

I really want to thank the folks at O'connor plumbing. Both Evelyn and George were so wonderful and helpful when my bathroom renovation was ongoing at the start of covid19. It was crazy and hectic due to the timeline of events, but both of them were responsive and helpful. The work George did was fantastic. I'm really impressed with the quality of work he did. He was responsive, on time EVERY time, and just a really friendly, funny guy.

I hope to god I never ever have to renovate a bathroom again anytime soon (especially when you live in a 1 bed 1 bath), but if I do, I'd call them back in a heartbeat. They were fast, efficient, and friendly, and made it at least disruptive as they could. I really want to thank them for everything.

Kara L.

09/10/2021 12:00:00 SA

O'Connor plumbing has extremely poor schedulers. I called and asked to set up service for my home. The appointment was scheduled. At the time the appointment was supposed to occur I received a call saying they would not be able to come and the appointment would need to be re-scheduled. I adjusted my work schedule a second time to accommodate the change. They then asked me if I new where the water shut off to my building was. I said I didn't and could look into it and I could get back to them. That was all they said. The morning of the appointment I called to confirm and let them know that the shut off was not in my condo unit. They told me they would have to again cancel the appointment. I would need to have my management company make the appointment and all charges would go to the management company which could be forwarded to me. They did not tell me any of this in either of the two conversations before and the women on the phone was not empathic and often spoke over me not allowing me to speak. I don't know how they are once you get them to provide service; however, actually getting them to provide service was not a good indicator.

Holley O.

10/11/2020 12:00:00 SA

Grossly over charged and the bath still doesn't drain. Supposedly had my work order transferred to upper management for review and still haven't heard back. Work preformed on 07/31.

Elizabeth K.

7/25/2021

Multiple very poor interactions with O'Connor. Cody replaced our hot water heater and was professional and punctual. Following that, we called them back to fix a pipe leaking under a bathroom sink and two shower faucets. The pipe leak was seemingly quickly fixed, as was shower #1. We were told they would have to order parts for shower #2, which would take a couple of weeks. A month after the initial fixes, there was a lot of water in the sink cabinet due to continued leaking and the wood had cracked and warped, and shower #1 was leaking again. We had not heard back about the parts on shower #2. A different plumber came back to fix the sink issue, was there 10 minutes and fixed it again. Within hours it was leaking. A third plumber diagnosed incorrect work previously done, repaired it and took photos for an insurance claim. He also took photos of the shower faucets so he could order the correct parts (weeks after we raised the issue). I followed up twice with the office on the insurance claim and never heard back. Four weeks after the shower parts were supposed to be ordered, the plumber called to say that he had finally connected with the distributor and the parts would be in after two weeks, and they would then call to schedule the repair. That was six weeks ago, and we never heard from them again. Absolutely abominable customer service and workmanship - I am surprised they have any repeat customers.

Fitrina B.

9/14/2019

We needed emergency repair for the pipe under kitchen sink and our regular plumber wasn't available this time so we called O'connor.
The technician was very professional, responsive and did a great job with the repair. However, the price they charged us is very high compared to the work that was done. If you have time and can wait for the repair, we would recommend you to search for other companies that charge a more reasonable pricing.

One G.

1/22/2018

Call them if you want to pay them 2X
Called them when my water heater broke. They wanted $144 for an estimate - which is almost twice of what other plumbers charge. Their estimate also was 2X. Wanted me to pay almost $1000 for a regulator valve change.

I got another reputable certified plumber to do the same for 1/2 their estimate.

Saran T.

3/21/2019

These are now my go to guys! Scheduling the service was a breeze and they were able to come out the day after my initial call. Clyde and Zack - really friendly and efficient - did an amazing job with our repair. They went above and beyond to make sure our new faucet was replaced to perfection and were able to fix a few other things that will be a huge addition to our business. Thank you guys for your help! I highly recommend!

George H.

12/30/2017

3 Day Holiday Weekend massive pipe damage from the cold weather and these guys were at our home within 45 minutes from the call. Friday at 7:00 pm on a Holiday weekend, and we were not gouged with pricing. Actually, from the start, a LIVE person answered helped us and said the plumber would call within 30 minutes, it only took 12 minutes for him to call. Fred was the plumber that showed up and he was kind, professional, very precise on everything that needed to be done. We called 6 other Plumbers that are 24 hours on call emergency and no one could assist for almost 3 to 5 day! We had a massive water problem with the temperature being 9 degrees. ALL I HAVE TO SAY, PROFESSIONAL, HONEST, AND I WILL RECOMMEND. Thank you to your Company for delivering when no one else could and price was very fair.

Tina M.

07/06/2018 12:00:00 SA

This Is A True Example Of A Community driven Company that I ever encountered. My home was flooded during the storms of May. It's continued to flood since the rains. Bobby from O'Connell Plumbing came to my home, told me that everything was going to be fine he was going to make sure of it. This company has taken on a huge project and my home, replacing my whole sump pump System including the piping. This amazing company is donating their work to me. I'm completely overwhelmed and extremely grateful. I don't believe anyone could go wrong choosing this company.

A L.

05/01/2018 12:00:00 SA

We had a big clog that turned into a bigger mess in our home and called O'Connor out to take care of it. I have to say, I didn't know what to expect from this mess. They arrived timely and communicated every step of the way. They not only took care of the clog but helped me figure out how to ensure it didn't happen again. I'm glad that they went above and beyond instead of leaving it the way it was which would have resulted in the same issue occurring again. They recommended Labor4orce Property Services to come and do the deep clean of my carpets and dry out the water that was left behind. I was so happy that they were able to help me not only resolve the clog but recommend a great company that like them, takes care of the customers. It's now better than it was before the mess.

Thanks again!

T T.

09/05/2017 12:00:00 SA

Reliable plumbers, always on-time as scheduled.
On a couple of emergencies, I called, a plumber came the next business day and fixed the issue.

Professional plumbers, friendly customer service, reasonable rate, and trust that the job will be done right.

Thank you!

Rock F.

11/30/2018

Cody, Ryan and Victoria took great care of us! They fixed multiple issues and made sure we were 100% satisfied. We highly recommend O'Connor Plumbing - Riggo was right!

Steve L.

06/09/2018 12:00:00 SA

Overpriced. Extremely late arriving, past when they said they would. Did not do very good work. Will never use them again.

Kevin H.

2/27/2015

I've experienced better service for much cheaper. I will admit, the two gentlemen that came and assisted were very friendly, however the fact they charged the customer for their travel time and overtime cost seemed pretty unreasonable when they did not show up within their time frame and did not call ahead of time to notify me about the delay or that they would charge me for overtime. Also, they didn't fix the problem and still charged upward of $400. Wouldn't recommend based on what I experienced.

L H.

11/04/2014 12:00:00 SA

After 2 months and a couple unsuccessful attempts to fix my slowly draining tub, I decided to call in the pros. I was able to get a same day appointment with a 2-4 pm arrival window. The office called me, within said window, to tell me the plumbers would be running an hour late and wouldn't make it until 5 pm. They offered to come at the later time or reschedule for the next morning. Since I was tired of the dirty water accumulating around my feet as I showered, I opted to wait the hour. They called when they arrived at 4:55 pm and were super nice and friendly once inside. I stood in my small bathroom with them to see what they were doing. If they minded, they didn't let on in any way. They snaked my drain, cleaned up, and were out in no time. Other than the fuse blowing from the electric snake (bc my condo has the original 1940s wiring) everything was great, even the price ($202). My tub drains like a pro and my feet are clean!

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