Brian B Quick

Yes I will recommend Jamal our technician he explained everything and every possible thing that could be wrong. We also discussed pricing before he started the job

Could not be more impressed.  I called last night after 5 because we had no hot water.  This morning Tim was out here by 930 - as promised.
He was here about half an hour and determined that the breaker wasn't completely on.  
We felt like idiots but Tim was very polite and explained everything.  I went to get my credit card and was told there was no charge.  
I will use them anytime I need repairs.  This is exactly how a business should deal with customers- like people not ATM's.  I will recommend them from now on

Brian B Quick was quick on the initial response and has been AWOL on the follow-through. The company helped replace an old water heater within a day that was leaking in my basement. Awesome/responsive/friendly.

The problem arose when I was told I needed a specific chimney liner to comply with DC code that changed as of 2015. BBQ farms out this task to an incredibly flaky person who eventually came to my house after me having to call the company 3 times.

When he arrived and did his own look around, he determined the $5000 I spent on the first visit (roughly 2500 for the tank replacement and 2500 - an inexplicable advance payment - for the lining service) was inadequate. The job has ballooned an additional 3k.

OK, but that's not what I was originally quoted when I was making my decision on who to hire to complete the full job. I have asked BBQ refund the 2500 so I can go initiate an annoying (but at least competitive!) process of getting the lining done. They have gone completely silent. I'm considering initiating a suit in small claims court to have my ~2500 returned.

I called to confirm if there isn't a consultation fee.  I'm aware that most businesses charge a minimum fee for someone to come to your residence (as they should).  So, I called bcuz I did not know the fee.  

The lady I spoke with gave me a massive attitude when I tried to clarify her usage of the word estimate when I asked about consultation fee.   She repeatedly said as I said and as I explained there isn't a fee.  It's free.  

She calls me back a few minutes later and says there's a $49 fee for someone to come.  

Then, I request a very rough estimate of the cost of fixing a shower faucet handle and stem/cartridge.  She says that they will not / cannot provide an estimate over the phone.  

I call this bullshit and predatory.  You've been in the business for 7 yrs as per your Yelp page and you cannot even give a rough estimate or an average cost?  I explicitly said I will NOT hold you to that price but I need to have an idea of the cost before I give you $49.  Your time and expertise is valuable but so is my $49.  

What's the point of including photos on Yelp if you're not going to even use it.

We reached out to Brian B Quick on a Saturday about a toilet replacement (ours was old and not flushing well) and made an appointment for Sunday morning. We assumed they'd have to come back later in the week for the installation, but it turned out they had the right toilet in stock and were able to do the job on same day. Whole process took about three hours start to finish, and we're extremely happy with the work. Our technician Jamal was friendly, efficient, and professional. Would recommend to others!

Paul Mair came out quickly and did an awesome job assessing the issue which turned out to not be a plumbing issue but a roof issue instead. He also looked at other areas in my plumbing and told me I needed a new water heater very soon and is sending me a free estimate. Thank you Paul!

Initially, I was happy with what the service person had discussed with me regarding several jobs I needed done. Although, a bit pricey, I decided to go with the service the guy was nice and seemed very professional.  

However, when he was installing the second toilet  in my home the technician started saying he was going to charge another $700 for the installation bcs the ring under toilet needed to be connected and grounded. After I complained that I did not have the ability to pay more for the install and I would cancel the other work we discussed he all of a sudden found a solution that would not cost me more. As I waited I reviewed the other suggestions he had made against my home inspection report and realized he may have oversold me on the additional work. Now I feel like I am being hustled. So I got back to review the estimate and it is not itemized so I really did not know what the cost was for each job. After I canceled the additional work, he says to me that they will only refund $600 of my deposit making the installation and 2 toilets cost $2600.

I feel Overpriced, oversold and hustled. Previously, I have had toilets installed in other homes and even with a little extra effort needed it did not cost $2600!

Now when I call I only get music and no one answers.

First, he solved me problem, so there is that. (Have not seen the sink drain nicely, but will take tenant's word.

Now, $500 for a slow kitchen sink drain very expensive, but I did agree to it.

The issue of changing story of what it was - that was not as cool.. first it was a tree root, next it was someone that did wrong coupling, and that is the issue, and went on with two more 'issues' that were causing the slow drain..

I asked and was told that this is a bit odd, since pipe been there for years w no major issues so all of these issues, at once, one day simply can't all be right..

Updating my previous 5 star review. DONT WASTE YOUR TIME AND $! Had BBQ come back after technician replaced a downspout in my bathtub and left a 1/4 gap between the wall and the tile. I sent a photo (attached) and asked for it to be addressed. Tech said he had overtightened a screw and that's why it wasn't flush against the wall. He asked me to inspect his work before he left, and I saw he had caulked the downspout and the shower handle that needed replacement, which he hadn't done on the first visit. Within two weeks, the caulk was cracking and the shower handle fell off. My son and I were using our downstairs shower for 6 mos before fixing my plumbing rose to the top of my must do list--I didn't want to call BBQ again: 1. Because they did a shitty job, and 2. They charge $425 for a service call! As I'm stripping off the caulk applied by BBQ, I see the tech didn't scrape off the old caulk. He just caulked over the caulk that was there. Not only that, when I peeled away the cracking caulk on the downspout I saw that he hadn't made the spout flush with the tile, he'd just spread caulk to try to fill the whole. Turns out, there was no screw that needed to be loosened--I.e., he lied--the copper pipe needed to be shortened about 1/4 so the new downspout would fit snugly. I watched a video, talked to my brother-in-law who's a plumber in central NY, bought the needed tools and did the work myself. My blood is boiling, but I finally got this review written and I can stop thinking about it!

The Brian B. Quick team came to our rescue today.  I called them in the morning and they were at my home in under three hours to install a new water heater.  Dan and James were very professional, thorough and fast!  They installed the water heater, safety tank, drain pan, and updated the valves and water lines.  They even added a carbon monoxide detector which is super helpful since we have kids.  We greatly appreciated their help!

Call Jiffy Plumbing, Heating & Cooling instead.

It turns out that plumbing is an art. I had a recent experience where an obstruction occurred out of the blue - one second it was working and the next, no pressure. There was no clear reason. I called Brian and used them bc, well, they were quick, but I would caution you to do the same. Herein lies my story, a cautionary tale:

Brian sent out a great tech - he was personable and a salesman through and through, which, no hate, I am, too. I enjoyed it...mostly (part feigning interest to get him to the end of his speech and put away his laminated card). I honestly really liked the tech. No hate.

The tech brought in his equipment and went to work, but was unable to find the source of the problem.  He just kept doing the same thing (auger) over and over, and became increasingly concerned. He started spouting out theories - main drain line clog (whole condo building dealing with septic buildup in their drains, broken toilet, weird drain hookup). He settled on broken toilet (after removing the toilet. $419 for the call and an additional...$600 + labor for a new toilet?) Yikes. And then he left and told me to call back after the weekend to try and book the install...the toilet draining slower than it had before he got there.

So here i am, up sh*t's creek without a paddle (no pun intended) and my friend recommended I call Jiffy Plumbing Heating & Cooling and I am so glad that I did. Jiffy senT Vinh, with 20+ years of experience. Vinh spent 20min on my toilet TOPS and it was fixed. He used his vacuum to suction out the debris (sponge...I swear to God) and that was that. He also told me that had he not been able to fix it, he wouldn't have charged me anything - they don't do service charges!!! They just charge to fix it. Wow. AND GET THIS, it was almost $50 cheaper than Brian's service call.

The moral of the story? Good help is hard to find and Jiffy is just that. Keep these guys in your back pocket. (I am not in anyway affiliated with Jiffy - just trying to help people out in a bin

Very expensive. Fixed prices by job  rather than charging  by time. Free estimates.  I turned them down and had the work done for less.My guess is that was why they were available quickly.

For a quality plumber and HVAC expert, you often sacrifice somewhere- customer service, time, etc. NOT with Brian B. Quick. The day our radiators stop working, we called Brian B. Quick. The person on the phone was empathetic, efficient, and had a technician scheduled to come out within hours. Once here, the technician identified the problem- our boiler was clogged. He fixed it at no charge and gave us a quote for it to be replaced. A surprisingly enjoyed experience from start to finish.

Brian, Cher, Rob, and the whole team were fantastic.  There's always unforseen issues, but the team was able to overcome them and keep the project on schedule.  The project was massive, involving digging, line work, and putback.

Customer service was incredible, Brian explained everything, answered every question promptly and professionally, and just did incredibly well.

Would highly recommend.

Brian and his team were amazing from start to finish. They were one of a few businesses I contacted who would both remove our old oil tank and replace our boiler in our switch to natural gas. He was also able to find a radiator replacement for a broken one in our house that was an odd size and I had given up on.

The price was competitive and he gave a very detailed quote. It was very easy to schedule time with him. Brian and his crew were professional, highly communicative, responsive, and respectful. They left our house spotless when they were done and showed us how our new equipment worked. I've had many occasions when contractors did not take me seriously as a woman and always deferred to my partner and luckily this was not one of them. I would highly recommend Brian and his team!

Gave them another shot when my furnace quit. and it was much better. Responded in 20 minutes and were here in 3 hours. Got the part the next day and 2 hours after that nice warm air.
Very courteous service and very effective. One star off because they were very eager to replace the whole furnace rather than just the faulty circuit board. I see the point, it's pretty old, but the money isn't there right now.
New to me, they use an online service to do the estimate and accept payment by credit card or PayPal. Seamless.

We had a cracked pipe in our basement. We called on Super Bowl Sunday and someone came within an hour and the pipe was replaced that afternoon. Definitely would recommend.

Tim Jones did a great job!  He was very polite, gave me an estimate before doing the work and even though it took longer than expected the price didn't change

We had a leak coming from the 2nd floor bathroom into the kitchen. They came out diagnosted the problem, charged us $2500 to Fix it. It leaked again, they came out and couldn't find anything,they came out a 3rd time and said they would charge me another $250 to diagnosis the problem even if they can't find the problem.. absolutely horrible business practices! Run.. if you have any real plumbing issues, this is not the place. Maybe they can do install for you

5 Stars for free consultation via Yelp!!  Unfortunately, I could not use his services, as I was out of his area of service, Arlington. What a great wealth of knowledge!!

We connected on Yelp Request of Quote. He assisted me with many questions that I had on an HVAC problem. Gave me complimentary advice. He allowed me to pick his brain free of charge. As you can see his ratings on Yelp are exemplary!!  Reviews mention that he prices his services at best value. He even provided me input on price quotes from others and repair techniques.  He didn't want me to get price gouged. I appreciate him taking time out of his busy schedule and consult me. His expertise was invaluable especially comparing quotes.  

I highly recommend his technical HVAC skillset.  Support this Small Business!!

My kitchen ceiling opened up and dumped out water on a Saturday morning and I found this place on Yelp. They had somebody out here that afternoon (no extra charge for a last minute weekend job!) and he was able to promptly diagnose and fix the situation. The same plumber came back a few days later for a related job and was able to walk me through still more repairs that need to be made (50 year old condo, not much upkeep)....in checking with my brother in law, all quoted jobs were very fairly priced, so that plus the plumber's great customer service and willingness to explain everything to me multiple times makes me willing to recommend them to anybody. We'll be hiring them again in the future. Happy to have found a reliable plumber!

Absolutely astronomical prices!  They charged me $420 ($370 with a $50 off coupon) to snake a drain, which took about 10-15 minutes. Are you kidding me?!?  That's highway robbery

They showed up on time and evaluated the job. They suggested an alternative that seems to have fixed the problem and saved me money. Thank you.

Brian B. Quick just replaced my rooftop AC unit two weeks sooner, and for almost $3,000 less, than any other company I spoke with said was possible. Throughout the process, all of the guys I dealt with were extremely professional, super responsive and delivered on all of their promises. In short, I'll never call another HVAC as long as these guys are in business. If you want all of the details, read further.

I had a rooftop AC package unit that broke down in the middle of July. The first HVAC company I contacted, one that I used to service my AC unit before, said they were too busy to even come take a look. The second company I called came out and told me my AC unit needed to be replaced, however, they said there was a shortage on rooftop units and it would be 6-8 weeks before he could get one. The third company I contacted didn't even want to come out, and instead asked that I go up on the roof and take pictures of the equipment. After showing them the pics, I was told they had a replacement unit (which would cost $10K+), but it would be at least 3 weeks before they could come install it. Further, they wouldn't schedule the service (or even come inspect my current unit) until I sent a deposit.

Hot and frustrated, I contacted Brian B Quick via the Yelp app. Brian responded within 20 min. and arranged for Santiago and Jose to come out the next day. They showed up on time and confirmed the motor was fried and probably beyond repair. They said would try to fix it and wouldn't charge anything if they couldn't get it working. After an hour, they actually got it running! However, they didn't expect the fix to last very long and insisted on not charging me. Turns out they were right - the AC only ran for another 12 hours before crapping out again.

I called back and spoke with Randy the next day. He there was in fact a shortage on AC units, but that he found one in NV from a high quality manufacturer that matched my existing duct work and he could have delivered in 3 days. I assumed that meant it would be expensive, but his quote was nearly $3,000 cheaper than the other company! Randy said if I wanted it, he would order the unit and didn't insist on advance payment for doing so. I was a bit skeptical that he could actually get something so fast when other companies swore would be 3 weeks, at best. But sure enough, three days later, the unit arrived and was ready for install. The next morning, 6 guys in total showed up, with a crane to lift the equipment from the street to the rooftop, and they had the AC running perfectly in a few hours.

A few days after the install, we experienced some vibrations and noise from the unit. Nothing major, but it was annoying, so I texted Randy. At that point, I had already paid them in full, so they could have put me on the back burner and there wouldn't be a lot I could do about it - but they didn't. Randy responded within an hour (on a Sunday) to say they would be there in the morning. Brian showed up at 8:00 am, apologized for the inconvenience and installed some anti-vibration pads that resolved the issue. These guys genuinely cared about doing the job right. To say that I am satisfied with the services of this company would be an understatement.

Our water heater and HVAC system were approaching the end of their lives and we wanted to get them taken care of before there was a serious issue.

So we had the luxury of time on our side and got several quotes. Not only was Brian B Quick's quote competitive, but their plan was the most comprehensive. I'm not a big fan of high-pressure sales tactics and they were  no-pressure at all, which I appreciated.

Well the work is done. The crew was courteous and explained everything. Everything is in place and working to spec. And we saved thousands not going with that other company with all the TV commercials. Would do business again in a heartbeat.

The good news!  The company was available in 24 hours to address my (non emergency) issues.  Communication from the tech was instant, courteous and factual.   The work was completed promptly (except for parts that needed to be ordered).  The not so good news:  the cost for repairs was well beyond what I had anticipated.  When asked what the labor rate was the tech/plumber said that they do not reveal that information.  Nor would they tell me how long the job took.  They only quote by the job.  Major flag for me.  Had I known that when I reached out, I probably would not have selected them.  The one piece they did comment on was that a second faucet (I opted not to have installed) would be ~$500 (I could be off by a few sheckles) to purchase and install...sorry, that is just crazy.  when I looked at comparable faucets I see material costs of ~$250 for a decent option...so another $250 in labor for a 30 minute job?  Use these guys if you want quick and complete service.  Next time, I'll do more shopping to find a plumber who will be fully transparent with their costs, and probably much less all in.

Short story: Brian B. Quick installed an amazing new HVAC system in our home in record time after the old system failed in the heat of August -- I contacted them on a Saturday, they came and provided an estimate on Monday, we decided to move forward on Tuesday, and the system was installed on Wednesday. Their price was competitive and they were great to work with throughout the process.

The full story:

Our air conditioning stopped working on a Friday afternoon in August -- a day we always knew was coming for the 18-year-old HVAC system in our 1886 DC row house. The epic failure of the outdoor unit was captured by our security camera, so I was pretty sure that we needed to replace the entire system and was worried about making such a big (and expensive) decision with the pressure of the heat wave forecast for the next week.

I began my research by emailing neighborhood listservs asking for recommendations, and contacted four companies that were identified by neighbors and had good online reviews. Some neighbors warned me that I'd probably have to wait up to several weeks for a full system replacement given COVID-related supply chain issues. I braced myself for a very hot few weeks of waiting.

Enter Brian B. Quick. I messaged Brian's company through Yelp on Saturday morning, and Brian responded within 30 minutes asking for my number so his associate Randy could call and schedule a free estimate. Randy called me that afternoon to say he could come by on Monday.

Randy came out on Monday afternoon. He confirmed that the system needed to be replaced, outlined replacement options, and answered our questions (he met with my wife since I was out of town, and she found him more knowledgable than the person from another company that came out that day). Randy sent us quotes for two different replacement options on Monday evening. We went with the more expensive 100% variable speed option; the price was competitive with the other quote we received.

The real miracle was how quickly the new system was installed -- we finalized our decision and paid the deposit on Tuesday afternoon and Brian B. Quick's crew arrived at 8am the next morning to begin the installation.

The install crew was ably led by Santiago and both Brian and Randy came by throughout the day to check in on their progress. The crew stayed until 9pm to finish the job so we'd have a cool house that evening (these installs can sometimes take 2 days). The crew put down drop cloths to protect our floors and Santiago checked in on any decisions that had to be made (e.g., they had to remove a section of fence on our deck to fit the new, much larger, outdoor unit).

The new system is a complicated piece of equipment that requires the thermostat, indoor unit, and outdoor unit to communicate with each other so that the system runs at higher speeds when needed (e.g. when trying to cool the house down by several degrees) and lower speeds at other times (e.g. when maintaining a constant temperature throughout the day). This means that it is much more efficient and can operate more quietly (especially at the lower speeds).

The downside of these complicated systems is that there are more likely to be wrinkles to iron out after the installation. The first night we had the system, it cooled the house to the set temperature but later on had difficulty maintaining temperature and sent error messages to the thermostat. I called Randy in the morning, and Brian came to my home within an hour or two. By that point the system was working fine, so I expected Brian to take a wait and see approach until the problem returned. But Brian didn't want to take any chances, so he switched out the circuit board on the outdoor unit (these boards are sometimes damaged when the units are in transit). That solved the problem and we have had no issues since.

The new HVAC system is simply amazing. Both the outdoor unit and indoor blower are much quieter than before. I was investigating options to soundproof my utility closet (next to our living room) because it was hard to hear my TV when the old system was running. Now it is much quieter so I won't need to do that. Our back deck used to be unusable when the old condenser unit was running because it sounded like a jet engine. The new unit is much quieter, even when running at its top speed.

If you have made it to the end of this embarrassingly long review, you now understand how happy I am to have a new and improved HVAC system, especially in DC in August. Working with Brian B. Quick was excellent from start to finish and I will definitely be calling them for any future HVAC/plumbing needs.

If what you want takes the form of reasonable pricing, look elsewhere.  This company may not charge for the free estimate, but more than compensates for it by inflating the cost of the job, but not just inflating the cost, but making it totally outrageous.
Check around before you contract with this company.  You might also ask a prospective company if they have a plumber who speaks and understands English.  The guy who showed up from BB Quick did not.

I was looking for a contractor to install a backwater valve as part of the DC Backwater Valve program. I contacted Brian B Quick and Randy came out the same day to provide a quote. In addition to a great quote (and doing everything - from installation of the valve to re-cementing), Randy knew all the information needed for the Backwater Valve program and all the steps to complete it with the city.

Randy and his team came out the following week and had the job done within 3 days, and also got the inspection scheduled with the city very quickly. During the job, there were some unforeseen issues with my plumbing that Randy and his team addressed and informed me along the way.

I highly recommend Brian B Quick - they provided amazing service, a great quote, and were very easy to work with!

Thank you so much to Brian and Randy. From my initial outreach to fixing the problem, both guys were very responsive. The turnaround time for an in person consult was quick. Brian did a thorough inspection and was able to determine the problem and solution within a short period of time. Brian, I have locked your number in for future calls. Thank you so much for your help.

I work from home and my schedule is completely flexible. The provider rescheduled 3 times on their end and I gave up.

Our water heater was leaking and Brian B Quick came to the rescue. He was professional and very responsive. Answered all of our question and joined us  site to check on progress. I would recommend for great work.

I experienced BBQ as entirely scammy. The final price quoted for installation of a disposal was almost twice what was quoted up front, with the excuse that all kinds of parts were needed. I was not there so paid. But the basis for this statement is that the estimate for further work was padded with parts that the plumbr I had to do the installatoin did not mention

Our kitchen sink was running very slowly. Kraig arrived, asked a few questions, assessed the situation and quoted a price. He educated me about what not to put down the disposal, to use lemon juice to cut grease and freshen it and began his labor. He mentioned a good brand of disposal for the future. He knew what he was doing, got right to work didn't mind me watching, was as professional as he was friendly. Superb!

We had an emergency leak and after a text we got an immediate response, though it took a couple of days to arrange the service.  Luis and his team were quick, explained everything in a way even I could understand.  They removed the offending pipe and replaced it and let me know of potential future trouble spots with no pressure to do any of the work.

Very happy with the whole team.

Carla

I understand some people may have had a unique experience that turned out sour, but my experience with Brian was incredible.  I come from a small town where people actually take the time to talk to you and explain things.. and tell you if there is something you dont need or shouldn't pay for.  And thats exactly what this man did.  He went completely out of his way to save me a ton of money and expertly inform me of exactly what was needed.

I dont know how to explain it any other way.  My experience with Brian was quite possibly the best customer service I have ever received.  And he did everything in a incredibly quick and friendly manner.  If I ever have or know anyone with HVAC needs.. he is always my first choice!

I received multiple emails from DC Water about continuing water usage, meaning there was a leak somewhere. Our toilet in the basement was running off and on, so we figured that was the problem. A technician from Brian B Quick came and easily fixed the problem, or so we thought, then proceeded to diagnose other problems. When we received different quotes (which come in labeled packages), the basement toilet did not appear, as the problem was supposedly fixed. I continued to receive emails from DC Water regarding the continuing water usage. When I called Brian B Quick to inform them that the problem had not been remedied, they said it did not appear on the quotes provided so they would have to send out a technician again to check the same problem. I called DC Water and they told me that the plumber should have tested all the toilets by turning them off and checking the meter to make sure water was not running. Needless to say, I am currently doing that work.

We've used Brian b Quick for both plumbing and hvac services. Every experience with them has been exceptional. They meet all the benchmarks of a great company. Honesty, integrity, fair pricing, and a highly knowledgable staff. I recommend them to anyone who needs first rate service
.

Brian is a reliable and honest man.  My furnace was leaking and they contacted me right away through Yelp.  While most people charge just to diagnose the issue, this company did not which is why I went with them.  They were also able to get to me faster than any other company I contacted.  The issue with my furnace was a minor one so Brian fixed it within minutes and even showed me how to do it if the issue happens again.  I appreciate that level of service because most contractors wouldn't go beyond like that.  He even checked the levels in my AC unit to ensure everything was fine.  Also, a lot of contractors try to get over on women and I felt like Brian is someone I could trust.  He also pointed out things that were done wrong by other contractors I worked with in the past.  I am glad I went with this company and will be using them for future work dealing with HVAC issues.

We got the leakage in our house, called this company, scheduling was flexible and easily fit my off day. Brian B Quick not only quick, they know their job. Leakage was fixed. They replaced the pipe and check other pipes for possible issues. Charged  a fair price, no extra payments.

Our sink stopped draining on a Friday night and we immediately got a Yelp response from the company the next morning. Kraig came on time Monday morning and was very helpful in fixing the problem and also explaining how to prevent it in the future. The price was higher than expected but that goes with the times and overall the quick service was worth it.

Our radiator heat stopped working and we were able to get it repaired the same day we called. Luis and Kevin were knowledgeable, efficient, and did an excellent job fixing our boiler and installing a new thermostat. They even advised a better (and less expensive) thermostat that we are much happier with. The price is competitive and well worth the quality of service and response time. We will be using this company again. Highly recommend!

I am getting good at selecting excellent businesses. Selecting Brian B. Quick Plumbing Services was no different. They did an outstanding job replacing my hot water heater. Tuan the Service Technician was very knowledgeable and very courteous. He even was able to troubleshoot and fix another problem that came up the night before my service visit. For your plumbing needs, I highly recommend you contact Brian B. Quick if you want it done right.

Brian and Randy were exceptionally helpful through my hot water heater upgrade. We upgraded from a tank to a tankless model. Both men spent a good amount of time on the phone with me and then at my home to discuss the scope, the questions I had, and their personal recommendations for how to proceed. It sounds cliche, but they acted as if they were making the decisions on their own home, not trying to just make a quick buck.

The upgrade went well - the team showed up on time, got set up, and went to work and kept me informed as they were workingnBefore the end of the day, Brian came by to show me operational instructions and maintenance info.

For a price perspective, they came in 15-20% cheaper than other estimates I got for this project. I highly recommend - these guys care about their work and it shows. I will definitely recommend anyone work with Brian Quick for any plumbing needs.

They came out to fix the problem same day, and when it reoccurred, they came out again to work on it again  without additional charges. They were fast, professional, and the prices are fair. Highly recommend for any plumbing issues.

Great service. Thank you for helping me disconnect and reconnecting the gas to my kitchen appliances on short notice. It saved me from having to reschedule my kitchen floor installation.

Brian and Randy were quick to respond when I had an issue with one of their contractors. They were able to fix the issue the next day and kept me informed throughout the process. The company offers quality work and excellent customer service, so I would highly recommend Brian B Quick for your next project.

I had an issue with my tub leaking. I contacted BBQ and Randy assured me that it was likely a simple issue and would have someone at my home between 8-10am the next day. Today is that day.  Luis and his partner were here by 8 and were done by 9.  They diagnosed the issue quickly and showed me the problem area.  He also made me aware of potential issues I may have in the future with some cheap plumbing done by the developers.  But didn't upsell me. Just made sure I had the information to prepare in case some issue happens in the future.  Everything was fixed (overflow valve) wasn't properly situated) and the area left clean.  They charged a fair price and did exactly what needed to be done.  They have my business for any future plumbing needs. Thank you.

Brian and Randy are the best in the business. My A/C has been 'broken' for 1 week before I decided to ask for professional help. I called in the morning and Brian was able to arrive at my house in the early afternoon since he was servicing another customer in the area. It took him less than 10 minutes to figure out it was wrong; the issue was a hidden electrical switch under a bunch of wires and tape. He turned on the switch / rewired some cords so this wouldn't be an issue in the future. In the end, Brian didn't even write up an invoice.

Amazing service, referred the team to family/friends in case of future HVAC issues.

My wife and I are new home-owners faced with a dying furnace and hot water heater.  Randy planned out a new, more energy efficient HVAC system that suited our future plans for expansion.  The installation was faster than advertised.  The contractors were professional and patiently explained the new system once it had been installed.  Highly recommend.

Our A/C stopped working during the first heat wave of the summer. After a bit of follow up we were able to get a technician out from Brian B Quick the next week. He diagnosed the issue (broken fan motor) and didn't charge for the assessment; a plus given that other companies can charge up to $100-200!

However, he estimated the cost of repair at $1,500 and then said we were better off replacing our entire A/C system for $10,000 since it was old. That recommendation didn't make sense to me, and a bit of web research suggested the fan motor repair should be significantly less than the estimate we were given. The second company we called fixed the issue for $695. I appreciated the free assessment, but the overpriced estimate and attempted upsell make me hesitant to try this company again.

If there was a way to give this company 10 stars, I swear I would. We have used Brian three different times - once was for our AC unit (because of course we had NO clue what was wrong) and within 10 mins it was fixed and he was on his way. Time number two was for HVAC maintenance which turns out we didnt need it because we followed his advice the first time around which was to change our filters monthly! (talk about honesty!). Third time was a real doozie! Turns out our water heater was installed ALL the way wrong! As new home owners, we of course didn't know this but Brian fixed it quick, fast and in a hurry. He even took the time to inquire with the manufacturer about a part that wasnt working to see if it was still under warranty anddddddddd it sure was!

It's not often you find reputable and HONEST people who arent trying to gouge you for every penny. Brian will be our go-to guy for any type of service he provides. Hell, I wish he would expand his business to cover ALL things home related 'cause we surely would tell him Just take all our damn money!!! because we know it would be done right!

Long story short, don't sleep on this guy. He has these excellent ratings for a reason! Give him a shot - he and his team wont disappoint.

Brian - thanks for everything you did for us!

Great service and honest business. We expected a big bill and sales pitch to buy an expensive new AC system. Instead, we received a small bill and an honest assessment of how to keep our old unit running for a lot longer.

Great company. Friendly people. Support them.

This company is the best. I have a house built in1924.  Need I say more. They have replaced my AC, Boiler, failing pipes to include my main water line.  All quickly, cleanly and with a maximum of professionalism.  If you want it done right. Randy is the dude for the job.  Thank you

They did a great job and were very knowledgeable. I had an issue that at least 10 plumbers could not figure out. Randy came and figured it out in 5 minutes.

UPDATE: 4 years later

My HVAC system was installed April 2017.  I'd been very happy with the install until this WINTER.  Because of covid, this is the FIRST winter I'm home 24/7 and have noticed how NOISY this unit is.  It makes a banging sound when it powers down that's really irritating.  Sometimes, it's so loud it makes my dog bark, which is really annoying - especially at nite when I'm trying to sleep.  So, I'm taking off one star.  The company, BBQ is stellar & gets 5 stars, but this RUUD unit is too noisy for my liking.  If I weren't stuck in the house 24/7, I probably never would've noticed it.

They are very professional and have excellent  customer service. BrainBQuick provided great advice and communicated with us on frequent basis regarding the status of our project. We're very pleased with their work.

Absolutely appreciate all the help I got from Randy.  He was knowledgeable and also honest.  Will definitely plan to work with him again on future projects.  Only downside I guess is that it is hard to reach him as the office seems super busy with lots of requests.

Charged $250, didn't fix my plumbing issue, and then stopped returning calls/texts when I followed up to resolve.

Amazing service installing a heater and boiler after ours went out unexpectedly. Randy and Brian provided great advice without any pressure and helped us make an educated decision about how best go through the process. Their installment team was incredibly professional and diligent! Will absolutely work with them for any future issues.

Randy and the entire team were extremely helpful and responsive, and they did excellent work replacing a water heater in my apartment. Not only did they turn around the project quickly, they also took time to walk me through everything they completed and answered all of my questions patiently and thoroughly. In addition to my water heater, they came prepared to fix two small jobs which were done quickly and correctly. And they left my apartment spotless after they finished their work! Randy and the team communicated proactively and kindly. I would highly recommend them for any need you have.

Prompt responses: Called Randy for help on late Friday as our kitchen and dish washer sink were clogged. Randy scheduled a service visit at 8am the next day as I have an event to go at 10:30am.

Professional Service: Two plumbers came at 7:30am and fixed the problem in an hour. They were professional and patient in explaining things.

Reasonable cost: Cost is fair. A homeowner of 7 years in DC, I would highly recommend Randy's business.

They did a great job, highly recommended. They were very thorough and used some pretty advanced equipment to diagnose the issue.

Came yesterday and installed our new a/c unit today. Very professional, knowledgeable courteous.

I woke up on the coldest morning months to discover I had no heat and no hot water. Whether due to the cold temperatures or a post-holiday rush of projects, every plumbing and HVAC contractor I'd used in the past was booked solid. I e-mailed Brian B Quick based on good reviews here and the recommendation of another contractor - I got phone and e-mail responses almost immediately, and Randy - the manager with whom I had most of my interactions - said he had two teams nearby and would get someone over within the next 15 minutes since they were finishing other calls nearby.

As promised, a crew was at my door very quickly. They immediately got to work - asked me some background questions and did a thorough investigation of the furnace and the hot water heater. Randy came on-site as well after they had been working for 20-30 minutes, which was a nice, unexpected customer service touch. They diagnosed the problem as a gas company issue, so unfortunately the visit didn't resolve things -- although I needed that diagnosis in order to get the gas company on-site, and they're here as I type this review.

Randy also gave me some straight talk about the age/health of my HVAC system and what it would cost to put in a replacement - I appreciate that this moment could have turned into a hard sell, but that wasn't the case at all. And since there was no actual repair work done during their visit, he didn't charge me a cent.

So while I can't speak directly to Brian B Quick's repair/installation work -- although I see plenty of good reviews for that -- I was very motivated to give this five-star review for super-fast response time, excellent communication and customer service, and knowledgeable staff members.

Shout out to Brian b quick!!!! WOOOTA WOOOTA! I want to personally thank Randy and Ryan for fixing my Heating problems... These guys are efficient and professional... If you're tired of the lying, you better call Brian!!

We worked with Brian, Randy and the team to replace the sewer pipe in our front yard. The area the pipe was located was tricky to reach, requiring it to be hand dug and we had a hard time getting quotes from plumbers or anyone interested in doing the job. They also priced the job very fairly compared to some of the other estimates we received that we would not have been able to afford. They were ready to tackle the challenge, were incredibly responsive to our questions and were timely with their communications (which is often a rarity in DC). They showed up on time each day and kept us in the loop with what was happening. I would highly recommend them for your plumbing needs in the area.

That is it. It's official. We have our permanent HVAC guy.
I cannot recommend Brian enough if you are seeking a knowledgable and worth HVAC specialist.
We hired Brian (again) in August to service our unit since it has been 3 years which is the recommended servicing time.
Long story short, it was discovered our water heater needed servicing too and after digging deeper into the issue with it, discovered it was still under manufacturer warranty and we somehow have a brand new water heater at no cost to us! We had been having issues with hot water in our home and it turned out to be the water heater.

Brian is thorough and his team is great.

Thank you Brian and team for being decent businessmen and exemplary employees!

Once again, Brian and Randy have gone above and beyond for me. In the midst of selling my home, I was in need of a few minor HVAC services to accommodate the buyer's inspection requests. While these repairs were hardly worth the time and effort of these guys, they took my call and were more than happy to work with me.

Understanding I had a deadline, Brian B Quick was flexible in scheduling, not just on time but consistently early, very communicative, and forthcoming in potential problems, as well as associated costs. Thankfully, the potential problems and costs were avoided, demonstrating to me that these guys are just simply good, honest people who fix issues without purposely manifesting extra work.

I truly trust these guys and will continue recommending them.

UPDATED POST: After I posted this review I was contacted by Randy. He asked to give him a chance to make it up and also asked that I remove the negative (but accurate) review. I did. Randy sent a crew to come out. Randy arrived a bit later. He quoted me a ridiculously high price for the job, something in excess of $1,000. Randy said the job would require busting out the ceiling below and busting holes in the exterior of the home. I asked for a formal estimate to be sent. Per his request, I emailed him my email address before he left my house.  

Guess what....never heard back!

I contacted another Plumber. They came out and was able to complete the job for about $250. It was simply a pipe replacement. I've been up and running with no issues since December.  Residents beware

ORIGINAL POST (12/2019): I called to have someone to check out a plumbing issue that was connected with my washer. I initially called and spoke with Brian who then said that I will get a callback from his colleague Randy. Randy called I talk with him about the problem he said he could be out either Friday or Saturday. He even requested for me to send a copy of a picture of where the washer was located. And I did.When Friday came I did not hear from him so I decided to call him on Saturday. I wanted to confirm that this was something that he was still capable of doing and would still be able to come out. Randy said he was really busy and he apologized but then said he'll be out later on Saturday. Now it is a new week and it is Wednesday I have not received a call, text or anything back from either Brian or Randy. If this is how they conduct business I would NOT recommend them.

Final Update 2/2020...Brian Contacted me after my review. Thanks Brian for your response. Randy provided me with a verbal quote of over $1,000. As we discussed, I never received the estimate you referenced. I appreciate your followup after my post we're made. Thank you.

I can't say enough good things about Brian Quick. I wish I had found him years ago because it would have saved me a few headaches. I have had generally good experiences with other HVAC contractors in the area but none are as impressive as Brian. He is both super competent and super fast. I've never gone from initial inquiry to installation as rapidly as with Brian Quick. All I can say is: Wow! This guy really lives up to his name. I give Brian the very highest recommendation. You can't go wrong with him. He is simply the best.

We tried them almost 2 years ago for my home HVAC system. They were very responsive and called me back instantly. They set me up for an appointment for as early as same-day service.

The technician who came out was very punctual, professional and knew what he was talking about. He diagnosed the problem very quickly and have us a reasonable estimate.

We readily agreed to the estimated cost and repaired with him. Since then we've been calling this company for all HVAC problems.

My boiler went out during the chaos that was the Rock N Roll marathon last weekend. Just in time for freezing cold weather. It was a nightmare even trying to find someone to talk to me about what was happening with my boiler on Saturday. I called different HVAC companies, some charging up to $200, to come and see what was wrong with my heat. Randy returned my call and not only gave me a time to meet, but walked me through the issue with my boiler to get an idea of what is wrong. No other company bothered to ask details. On top of that, there was no fee for him to come and check the system.

Randy came and did a temporary fix free of charge and discussed the state of my heating system with me. I have a house that's more than 100 years old without many updates. He presented me with a range of options without pressure to do anything drastic. I was able to make a decision to bring some things up to code without doing a full boiler replacement.  My house is now warm and in better shape than it was before my boiler stopped working.

When I'm ready for a new water heater and a new boiler, I know that I'll call them to help out. It's really good to find a service that doesn't try to up-sell and knows how to work with an old row house.

Fantastic Service! I was referred to Brian B Quick via a friend and I was not disappointed. They were able to come out and help us with our plumbing issue SAME DAY! Great service, friendly staff...I highly recommend. They will be my go to for any future plumbing issues. Thank you Brian B Quick!

I requested a quote on a Sunday evening and was very impressed that he got back to me so quickly.  Unfortunately, he does not work in my location.

I contacted Brian B Quick on a Sunday to check on our water heater that was emitting a mouldy smell. Mostly out of an abundance of caution given the holiday season but also to make up for my lack of water heater knowledge.
I received a prompt reply that Randy would be stopping by and to coordinate with him. Randy replied to my text very quickly and was available to check.
Randy showed up on time and quickly assessed the situation as well as answering a few questions about my water heater.
The short story is that it was a false alarm but Brian B Quick and Randy, get some points here:

+2 star: I wasn't charged a cent. As Randy said, ...we don't find something to replace that isn't broken. And since it wasn't broken, no charge! How refreshingly honest!
+1 star: He answered all my questions about water heaters and their proper operation in a way that I could understand. He even went so far as to explain the quality and expected life of my current unit.
+2 stars: After mentioning my HVAC, he said he'd take a quick look too. He provided an honest assessment of it, the quality of work installing it and a long term outlook (I'll spare the details). Again, no charge!

Admittedly, a lot of my happiness is due to the fact that I wasn't charged. But what is alternately sad is that as a consumer, I have such low confidence and expectations from a vendor that when they accurately bill for their work I am blown away. A less honest vendor might have taken advantage of me and wrongly replaced a still functioning water heater and charged in the thousands.

Does that invalidate my high review, not at all. If anything, I've bookmarked Brian B Quick in Yelp and will be following up with them for yearly maintenance etc.

I wanted to give an updated review on Brian B Quick. I have used them several times from complete A/C replacement to kitchen renovations and each time I have used them the staff is very professional,  friendly,  and consistently on time. The quality of work and care that goes into each project we have used them for ensures I get a good night sleep and not laying awake worrying about their work.
I also appreciate the flexibility the staff shows when an emergency comes up they do what they can to get you back up and running.  In today's world their are people out there that want to make a quick buck and come back continuously,  Brian B Quick does it right the first time and for that we will only use them and HIGHLY recommend you do too.
Thank you to all your staff for what they do.

I called them because I suspected the expansion tank on my hot water heating system was broken.  They came out to take a look, but told me the expansion tank was fine - the problem was actually my back flow preventer and my pressure regulation inlet valve.  They were very pushy insisting that I should get a new boiler because mine is 30 years old and oversized, and it was only a matter of time before the boiler would break.  

I purchased a new hot water expansion tank and replaced it myself, problem solved.

Brian and Randy are true professionals.  I have hired many HVAC and plumbing contractors.  Some were terrible, and some were good.  But none were on Brian and Randy's level.  They make sure that the job gets estimated and executed the right way, the first time.  We will call them back for our future HVAC and plumbing needs.

Brian B Quick is great. As someone who knows nothing about houses, it was a huge relief to be able to get in contact with Randy. He was able to help us on two occasions with my mother-in-law's new house.

We needed help with diagnosing the hot water heater because we could not get it to light. He came out the same day (after hours, I might add) and went to her house and fixed it. He did not even charge her because he said it was an easy fix; however, he did let us know we should start saving for a new hot water heater without being a salesman.  Because of his honesty, I called him a few days later when the basement flooded due to a bad drain outside the basement. He went out super early the next day and cleaned the drain and gave us an estimate of how to fix the issue. Again, Randy was not pushy and my mother-in-law felt very comfortable and reassured after Randy left.

I'm glad to say that Brian B Quick is bookmarked and will definitely be our go to from now on.

I reached out to Brian B Quick on Saturday of New Years weekend after another plumber came and gave me a ridiculous price to install a garbage disposal.  They were able to come (arriving early for the appointment no less on New Years eve.

The price they gave was reasonable, the plumber was excellent and very friendly, they completed the work quickly and cleaned up the area.

I would highly recommend them and will use them again in the future.

Thank you so much Brian!  I immediately knew we had to write a review after meeting Brian and his colleague.  I messaged him through the yelp app and he was the first one to reply and answer all of my questions and told me he will come by the next day to check out the heating problem that we were having.  

My heater works now and he also showed us what as wrong with it and how we could prevent/fix the problem.  He didn't try to upsell us or take advantage of the situation.  I really appreciate his honesty and business.  I will definitely use his company and will refer him to others as well.  

Thanks!

I had the honor of working with both Randy and Brian! Both equally professional and knowledgeable! Randy came by to assist with what I thought was a plumbing issue and in the midst of checking my toilets noticed how cold it was in my home. He volunteered to have someone come back on the following day to assess my furnace.

Brian attended my home, gave me a few tips and after a few assessments was able to get the furnace going again..FREE of charge!! I will definitely be using them again as my furnace will most likely kick in the next year or so!

Do not hesitate to call or message Brian B Quick. Efficient, professional and honest...you cannot go wrong with these guys! thanks again!

No availability is the email I got.  Wh does that mean?  I assume they are out of business.

Updated after owner explanation.  Have used once before.

This whole operation is great. We had them replace a boiler and they did an excellent job in every respect. A 25 year old Kohler shower faucet valve broke off and they had to go into the wall to fix it. They were absolutely as neat as possible and in both this job and the boiler, the piping was done beautifully and efficiently. We just had a capacitor go out on a central air unit and they fixed it free of charge. Seriously! It is 90 degrees and humid out on a Monday and I'm sure that they have a dozen service calls waiting, and they got to us by 1:00pm. These guys are as good as it gets in my estimation.

EXCELLENT SERVICE!

I asked BBQ to provide me with a quote for work at my mother's house. We had several issues; major blockage in the stack, bad expansion tank & PRV, plus the kitchen faucet.

I worked w/Randy (who I liked a lot) and he seemed very knowledgeable.

I was unable to meet the techs at my mother's house for the repair work, but we really needed to get it done. I left the techs under my Mom's supervision (who knows NOTHING about plumbing) and she was extremely pleased with Louis. She loved how he explained everything to her.

These guys are keepers. We will definitely plan to use Brian B. Quick again.

This company certainly deserves it's 5 star rating.  From the onset they replied quickly to my call and came to assess the problem.

I had been told by my HVAC person that I had a sewer leak in my unfinished basement. I was in a panic!  When the workmen arrived they were courteous and did a thorough inspection in the area that I could not get to. They could have told me anything and charged me the maximum, my not knowing. BUT THEY DID NOT.  They discovered it was a broken sink pipe and not sewer at all. PHEW, I was relieved! They went ahead and fixed the broken pipe and and further cleaned it out, finding the cause for the breakage, tree roots.  The charge which could have been anything was actually what they had quoted do a clean out. And $200 LESS than anyone else had quoted me as a starting fee.

Brian B Quick is now my first call and plumber of choice if I ever need one (which is likely in this 1849 townhouse).  Trust them to be efficient, expeditious and even better Fair and Honest.  

Thank you guys for helping this old damsel in distress.

Our AC stopped blowing cold air,  Brian B Quick came same day,  diagnosed issue.  Very Professional, Great Customer service & reasonable rates.  

This is the standard that HVAC professionals should be held to.

When all the other plumbers were busy today, Randy provided exceptional service and was able to get our toilet cleared in mere minutes.  I'd use them again.

Best plumbers in DC. They re-plumbed my entire house. They always left me with a working bathroom and worked around me living in the house. They were meticulous about cleaning up and the work was well done. There were some issues with a water heater component failing (no fault of theirs) they replaced it free of charge and dealt with the warranty. So helpful!!

Note: I ended up not using his service, as thanks to Brian I discovered that I should have (and did have) a warranty on my AC unit. However, I felt moved to give a review and a 5 star rating by the honesty of his response during our first interaction.

We just moved into a newly renovated house, and when we tried to turn on the AC for the first time, we discovered that it didn't work, despite it being a brand new system. I called Brian, and he started by asking about the issue. When I mentioned that it was a new unit, he informed me that it should still be under warranty and advised me to contact the sellers agent who sold us the house to get the warranty information. He said he'd be happy to come help but didn't want me to have to spend money if I didn't have to. He was the first of the people I'd been calling for quotes who informed me of this.

I was very pleased to find a service provider who had the customer's best interest at heart and was very honest, rather than just trying to make a buck. That sort of honesty is just what you need when it comes to things related to repairs, as it's important to trust that the diagnostic and recommended fix are indeed what would be in the customer's best interest.

If I end up needing repairs in the future, I'd keep him in mind.

Randy, Brian and their whole crew are awesome! They have great customer service and are very professional.

I had a gas leak. The gas company determined it was coming from my furness and shut the gas off. They never checked my outdoor meter. Brian came out and determined the water column was low on the outside meter and informed me that gas company needed to come back out. They did. New gas company tech put on a new meter and corrected water column levels. Brian came back first thing the next morning and determined that the issue with the outside meter was effecting the furnace. Gas was no longer leaking. He charged me nothing and he came to my house TWICE. I wish he had because he deserves it. It's supposed to snow tomorrow and now I have heat again. Such an honest and knowledgeable mechanic. I have two properties I will DEFINITELY use Brian B. Quick for all my future HVAC needs. Thanks Brain!

This review is about a week overdue, but I am so appreciative of these guys. Randy came by last Friday after I contacted him the day prior that the pilot on my water heater wasn't lighting. He came all the way into DC from MD just to check my water heater. He fixed it in less than 5 minutes and when I tried to compensate him for his time, he told me he wasn't going to charge anything. He had a lot of other clients he had to get to before the weekend, but he said he didn't want me to go the whole weekend without my water heater working. I'm blown away by his kindness. The next time I have a repair, I will definitely be calling these guys. Thank you Randy.

When S*** backs up into your basement, you want someone to come out and fix the problem ASAP.  Randy Davis was more than responsive in coming out and unclogging my sewer line on a holiday weekend when another company that I had used previously told me I could make an emergency appointment in a few days.

When, less than a week or two later the sewer clogged again, Randy and his crew were out to unblock the line right away.  I knew it was time to get the sewer fixed and got an estimate.

The Brian B Quick crew hand dug at least 8 feet deep into my yard to find the problem, replaced the sewer line; while they were down there I asked them to replace my lead service line, which they did, and they noticed that I needed a new trap in front of the area drain by my basement entry door, and they fixed that as well.

I can't say that the bill was cheap, but it does seem that the work was done well.  The only downside is that 4 months after the work was done I still have a pile of dirt in my yard that is slowly settling, but I'm not sure this would have been avoidable given what had to be displaced to access the broken pipes.

Would definitely hire this company again.

I recently had a water heater tank replaced in a tight space in a downtown apartment, and Brian B Quick did a very good job. Randy and Brian were pleasant to work with and helpful in their assessments and suggestions, and their team was efficient and skillful in the installation itself. Pricing was comparable to the other estimates I received. I would definitely recommend them.

These guys are the first plumbers I will call and the only ones I will recommend to friends. Quick, honest, and dependable. They do excellent work, and they'll take the time to explain things to you if (like me) you don't know what's what. We have an old house with a boiler and hot water radiators and have had some issues with both over the last few years. Brian and Randy have taken care of them very quickly and the work holds up over time. Highly recommend.

Amazing job.  Got to my house quickly to fix a leaking HVAC system.  Made a speedy repair.  And refused to charge me.  They are going to be my new go-to HVAC repair folks.

Randy is awesome.  Great communication, very responsive.   His crew arrived promptly.  A bit of a hiccup as they didn't snake the drain before hooking everything up.  Would be wise to send your crew out with a work order, and communicate everything before starting.  Just a suggestion.

At the end of the day, the work was done very well.  Im satisfied with the work.   They were clean and tidy with everything.

Id recommend Brian B Quick in a heartbeat and would hire them again.

PS. Sorry about your skins!

I had a flood in my home as a result of defective and damaged supply valves and cut off valves. After a little coordination of schedules, the plumbers at Brian Quick came out and did quick and efficient work. They explained what they fixed and replaced and were done in less than an hour. I had a lot of back and forth communication with them and they even provided an amended estimate (more than once since I had to keep making changes) to accommodate my job. Great service. I'll be calling them again for any other plumbing and repair needs.

Wow. Brian and Randy showed up exactly when they said they would. They quickly pinpointed my HVAC issue and explained their methodology to me every step of the way. On top of that their price could not be beat. I will definitely be using them again in the future, and you should too.

Randy, the owner, was great and attentive. Any issues and you knew you'd get an answer sooner than later.

They replaced by hvac and water heater....did a wonderful job!
I highly recommend them.

Brian and Randy were amazing! Our HVAC started dying in late August during the hottest week of summer. They came by to check the system out on Friday morning, and we scheduled the repair for the following Monday. Randy came by on Sunday to grab our keys and we felt super comfortable allowing them into our house while we were at work. They were extremely accessible via text and phone and worked hard to accommodate our schedule.

They gave us 2 options. Both would cool our condo equally, but one was more energy efficient (and a few hundred dollars more expensive). We explained that we'd be moving in a few months and renting our unit, and they actually advised us to go with the cheaper option, which requires less maintenance so we wouldn't have to worry about a tenant ruining it! I really appreciated their honesty.

On top of replacing our HVAC system, they changed a faulty condensation pump and changed our air filter for free, advising us to change them monthly. They were also great with our hyper black lab and let us leave her at home so we didn't have to find someone to watch her while they replaced the unit, which was a nice touch! Our condo is now ice cold. Thanks guys!

Best HVAC company out there! When we bought our house, we spoke with several companies to get estimates on changing out our indoor unit. Brian B Quick was clearly the most knowledgeable and honest and was competitive in their pricing. They didn't try to upsell anything, unlike several of the other companies. We ended up going with them and they did a great jump installing a new indoor unit and chimney liner and fixing some of the connections/vents to make things safer (there were a couple of outdated hazards in how the prior owner had things set-up). They also upgraded the filter system and left a ton of free filters for the new system at no extra cost, which will last us a few years! I should also note that they got the job scheduled within a few days of us picking them, executed the work super quickly the day of the job, and cleaned up extremely well when they were done.

The indoor system they put in has been working terrifically ever since. However, this summer, our outdoor AC system (left over system from the prior owners that Brian B Quick never worked on) suddenly had an issue that caused us to stop receiving cool air inside - during the hottest days of the summer no less. We were sweltering in the house. I text the company (another huge plus is they are unbelievably available and responsive via text) on a Sunday afternoon, and Brian squeezed us in Monday morning. He spent what seemed like only a few minutes looking at the outdoor unit and during that time, figured out the problem was a cheap dead piece and replaced it with a new one. The system was up and running with nice cool air within five minutes of him showing up. When I went to pay, he said no charge!

You don't get better customer service or work than what this company provides. I can't recommend them enough!

This company came to my home to do a 'free' evaluation. It wasn't complete and he didn't really look inside of my indoor unit with the proper tools. Other companies came and actually completed a full diagnostic and found the issues right away only in my indoor unit.  Never once mentioned the possibility of replacing my systems which this company did. This company was the only  HVAC company that asked suspicious questions such as what do you do, how's your credit, they have financing options etc... From my experience, I sensed that they're just in the business of selling and installing new systems and air conditioners. Additionally, if you're not willing to spend a certain amount, they don't even bother to follow up. They'll hit you with the, we'll call you but never call . Not really taking the time to figure out what's wrong and various options to fix. After that experience, I had no problem paying a reasonable fee for a proper diagnostic from apparently more trustworthy companies that don't ask shady questions during an initial visit. Please get multiple opinions/experiences/quotes  from different companies before you install a brand new system. I never hired them and I cannot attest to their work. It seems like it may be great despite their initial quote suggestions and workflow.

Also, he said that if I have multiple issues that it's best to just replace the entire system which made no sense to me at the time. When I know that HVAC systems are built to be repairable. Which is why I researched multiple companies. One of the HVAC companies came out, fixed and explained three issues with my indoor unit and they were minor. It's working now better than ever!

** To be fair, after I posted my review the owner reached out and seemed to have no knowledge of my visit from one of his technicians and apologized about my experience. This review is my honest experience. Businesses can't please everyone all the time and hopefully this will be a teaching and quality assurance moment so another customer won't feel this way again***

Having plumbing work done is about as exciting as getting new tires for your car....and just as expensive.  That being said, BBQ was well informed and a great choice for my recent Rheem instant hot hot water system.  Took a while to get on their schedule because good people are usually busy.  In the end I can only assume that everything is good to go as plumbing repairs are only as good as how long they last.  So far so good.  Def. recommend.

This company is the reason people don't trust mechanics.

A few days ago I discovered a leaking furnace. A technician from Brian B Quick came over and correctly identified the problem as a cracked condensation pan. He then said that the entire furnace will have to be replaced, which would cost a minimum of $7k. After lots of probing and explaining that we are not interested in replacing the entire system, he admitted that another option was to replace only the pan and coil, which would cost around $3k. When asked why the coil has to be replaced, he said that the pan cannot be replaced without also replacing the coil because the two go together.

Well, that was a lie. I contacted another company, and a technician came over and replaced the cracked pan for a fraction of Brian B Quick's quote. Apparently, it was very easy to remove the coil, replace the pan, and put the coil back in. The whole process took a few hours, and now my furnace is workin great.

Brian B Quick was very quick and responsive, and they correctly identified the issue. But considering their insistence on replacing the entire furnace and a made-up need to replace the coil, I cannot trust this company. Before you hire them to work on your HVAC issue, you should at least get a second opinion.

On August 30, 2018 our water pressure went out. Knocked on a few neighbors doors to see if it was system wide issue and it wasn't. Called WSSC who sent an inspector to our property at 10pm to check inside and outside to see if we were getting water delivery like our surrounding neighbors. The inspector told us it was a PRV problem and we needed a plumber. On August 31, I called around to several plumbers who couldn't get us an appointment for a few days which meant no showers, no dishwashing, no water period. Being 9mo pregnant at the time I couldn't wait. Finally, I spoke with Brian and he quoted me over the phone with several options of what was needed. He was able to come that day and fix everything for the quoted price. It turned out to be great timing because I went in to labor the next day. Great work fast service def will call again

Based on Yelp reviews and background of the company I have called Brian B Quick to address separate HVAC and plumbing issues/concerns over the past 3-years. I typically do not write reviews but their service was excellent and deserves to be honored. Each time Brian responded within the hour and connected me with Randy, his right hand man. Randy reminds me of home, where I grew up in rural Minnesota. He is honest, practical, no BS, and offered support upon my decisions. During each circumstance they listened and addressed my concerns efficiently and effectually. Today both Brian and Randy stopped by and fixed my AC unit in 30-minutes and I learned more about how they support created a small local crew that focuses on high quality work. These men are wonderful people and I am so grateful they are part of this community and I have their support. Thank you.

Randy and his team are amazing!  Super fast responses by text and calls, they arrived on time and were super friendly.  
They took the time to show me what was causing the leaky shower faucet and the garbage disposal, and they diagnosed a water pressure problem that other plumbers had missed too!
They made some great suggestions to save me money on the new parts I needed for the shower.  They're seriously wonderful. I'll be a customer for life.
Thank you, Randy and team!

Brian showed up to give me an estimate. He inspected the area and explained everything that would be involved. Since I wasn't able to get the service done today, he helped me achieve a temporary solution until I could book for the permanent fix. Will definitely be using them again!

I found a leak in our basement on Saturday and called several companies in a panic. Randy was one of the first to respond and the first to figure out from pictures I sent that it was not the water heater (as I assumed) but the heat pump in the background of the picture.

They came later that afternoon and confirmed it was the problem. It had reached the end of its life (something the home inspector warned us about when we bought the house) and we scheduled them to put in a new one on Monday.

Both times, they arrived on time and were professional, quick, and quiet (my infant son took his full nap; we wasn't woken up by the work as I thought he would). They got the job done the same day, despite working outside (while installing the AC unit) in very hot weather. I could not have asked for a better experience. Thanks guys!

Very professional and helpful! Randy came out for an inspection of my AC duct and was able to fix the problem. Turns out all I had to do was clean a small area to stop water blockage. He also provided good information for future work. I'll be calling these guys again for sure! You won't be disappointed!

They came over and assessed my units and ducting and provided me with simple solutions to try. They knew their stuff and I felt confident that they could do the work I needed. I know who call when I have a HVAC problem! So nice and friendly!

Brian and his team did a phenomenal job converting my house from oil (which the house has been on for over 70 years) to gas. He and his team are very knowledgeable, very accommodating, easy to get a hold of, forthcoming with what the job would entail and the final cost was in line with his original estimate. They have experience installing different types of furnaces and also fitting them to a house that is still on radiant heat. He and his team were prompt, courteous and always willing to answer any questions we had.

The job itself was no simple thing. They emptied the radiators, then they disconnected and removed the original behemoth we had. We also had to upgrade our main gas line, had some adjustments made to accommodate our existing hot water heater, had the chimney lined and then they cleaned up the wall where the flue goes to the chimney. The whole job took 1.5 days. The first day they were there at 7am on the dot and out by 6pm (they are very diligent workers.) Despite Brian's, um,  discomfort with one of my pets (lol) he was always friendly and focused. The finished product is really a thing of beauty. There aren't any pipes going this way and that way, everything is streamlined and clean. He also briefed us on parts of the furnace that we could expect to replace in the coming years as well as frequency of general maintenance and associated costs.

After the work was done, his team swept/cleaned the areas they worked in and even made it look better than before they got there!

I almost forgot, I was having issues with the furnace cycling too frequently, so I contacted Brian and he had no problem coming back out to the house to show me how to adjust the furnace so it would cycle on and off less (he was in and out in 5 minutes.) I really appreciated that. I'll definitely be calling Brian again when it's time to replace the hot water heater.

Had some concerns with my AC unit and maintenance in general.  Response came back almost immediately to go ahead and call for a date/time.  Randy stopped by and checked out the indoor and outdoor unit making a couple of recommendations, but said that overall my AC was in great shape and there was nothing to do right away. He walked me through basic maintenance of the outdoor unit and gave me some ideas for my hot water heater as well.   I went ahead and booked him for a needed safety adjustment to my heating system
So far so good, will update after the heating work, but based on timeliness, knowledge, responsiveness, and overall customer service; definitely recommend.

After reading the reviews, I was pretty confident that Brian B Quick was a good choice. I was right. They came when they said they would. They explained everything thoroughly before performing the job. They gave me a price range that was reasonable. Once they completed the job, they cleaned up after themselves and I paid the lower end estimate. After worrying about finding another plumber when my former plumber sold his business, my search is done! Gotta give a shoutout to Zivko for the recommendation.

Based in yelp reviews, on a Tuesday, I called Brian B Quick's company number and was instructed to send a text on the voice message. I did that. I got a prompt response. I was told that they might be able to get to me on Friday, but definitely by Monday. I agreed. Friday, came and went and no one reached out to me. I didn't think much of it because the Friday appointment was a maybe. Then Monday came and went with no response. That's pretty horrible service. Luckily, I reached out to another HVAC company (HVAC Plus, LLC) who sent a technician out the next day. They diagnosed the problem (I needed an aquastat), and got the part and fixed it the very next day. Too bad Brian B Quick was Brian No Show. I could have gotten my air conditioner fixed days earlier. Use his services at your own peril.

When our hot water heater broke this morning,  Brian and his crew were able to deliver one early afternoon and install it by the end of the day. To a family with kids going to school the next morning, such speed and commitment matter. Prices were reasonable and service was speedy and impeccable. The crew did not hesitate to stay later to finish the job. In addition, Brian also does HVAC, a rare combination plumber/HVAC. From now on, he will also maintain my HVAC. Why deal with two separate companies when a great one can do both?

Brian and his team are incredible.  We had an emergency with our hot water heater.  It was not installed correctly and flooded our basement when the pressure was not able to be relieved.  We called Brian and he came out the very next day early in the morning (730AM).  Brian arrived and assessed the situation.  There was zero pressure to do anything other than fix our current problem or find a permanent solution.  Brian went through the options and was completely up front with pricing at all times.  We decided to replace the cheap water heater we inherited.  Brian and his team installed the new water heater, fixed the pipping that was not proper code, and also insulated the venting system without us even asking.  Brian was in and out in 2 hours.  I was able to leave and take my wife to work while they were working.  

Flash forward weeks later and we are having an issue with our dishwasher during the holidays.  I emailed Brian to see if he could take a look.  Within hours he had responded and given me times to come by.  We finally connected and he brought out his team and quickly diagnosed the problem.  He refused to charge us because he wanted to make sure his customers were getting everything they needed.

Brian is accessible via text, phone, and email.  He will keep you up to date and get the work done quickly with great quality.  We finally have hot water again and our dishwasher is working.  He offers solutions to other problems you have around the house when we ask and there is absolutely no pressure to replace.  He provides you options.

We will be using him again and I give him our highest recommendation because he was there for us when we needed him most.

Gave me a quote $2,300 more than the other estimate I got and for something completely different. Company 'A' said a connection in the utility closet was leaking. BBQ swore that wasn't the issue and wanted to open up a 20+ foot wall to replace the gas pipes in there. That was not the issue and would not have solved the problem. I'd be very careful before using Brian B Quick for anything. I don't trust them.

I needed a water heater replaced that not only provides hot water to my faucets, but to my heating system in my condo. After contacting several companies on Yelp, most did not service these kind of water heaters, as they are pretty complex and specialized.

I was able to get a few responses to my inquiries, and asked for quotes. Only Brian B Quick responded in a timely fashion.

One company missed the first appointment, then showed up for a new one, looked at the water heater, and gave me a verbal quote. We set up an appointment, only for them to cancel it the night before.

Brian B Quick showed up on time, and then sent me a detailed quote via email, which I found to be very reasonable for the labor-intensive work involved. I decided to hire them and set up an appointment. It was after this that another company finally responded, but too late. Timeliness means everything to me.

On the day of the installation, Brian and Randy and two technicians showed up on time to replace the water heater. It took six hours. Everything was done professionally, cleanly, and they explained a lot about the new system. They cleaned up and hauled away the old water heater. They also configured the new system differently than the original one, so my heating system operates more efficiently than before.

I could not be happier with the work Brian B Quick did, and will use them from now on for any plumbing and HVAC work. It's not easy finding reliable, honest, competent, and fair companies like this, and I highly recommend them.

Words can not describe how much I love this company.  Had an issue with a clogged tub and they were here in less than an hour.  Randy is the best and always go above and beyond for his customers.  Thank you Brian B Quick!!!  I am forever a customer!!

After four years of researching options and saving funds, we decided to go with Brian B Quick to replace our forced air furnace with a mini-split system to heat and cool our home. Here's why we went with them:

-Excellent overall reviews from past customers
-Best price of three proposals requested
-Very responsive and consistent communication from Randy during the proposal process

That covers the honeymoon phase of working with a new company, and the experience was consistent while the system was installed over the course of four days in mid-July:

-Clear explanations of the ongoing work
-Friendly, hard-working crew on site on time every day
-Regular visits from Randy & Brian to check on status of work, explain issues, etc.
-Clean house after each day and after the job was finished

So - we now have powerful, efficient HVAC in our home (typical two-story brick colonial) at a fair price with a terrific company. If you have been wrestling with a retro-fitted furnace/chiller combo in a home like ours, I can not recommend considering mini-splits enough. If you are considering going that route, include Brian B Quick among the companies you ask for quotes. I spent a lot of time trying to figure out what the catch was, and am happy to report that there isn't one. Like it says on the side of the trucks... If you're tired of the lyin', try Brian!

Keeping cool in NE DC,
Peter

Unbelievable.

I've never experienced such honesty and generosity. Randy came over immediately, figured out and fixed the problem quickly. And he then refused to take any payment! He said didn't feel comfortable taking any money since he didn't have to use any parts. But he still drove all the way here and spent an hour or two of his time. I was really taken back by the gesture.

Randy is the man! I'm going to go with this guy for everything I need.

Great service. Came to my house some months ago to do an estimate. Was able to help quickly diagnose the problem, gave me some instructions on how to fix the problem myself, and my brother and I were able to fix. There was no charge for consultation. Thanks again for the great service!

The inspection list for my home sale came back and I needed to get a couple of items looked at including potential leaks with the toilet, some copper pipes and the HVAC.

I called Randy on a Friday and he rearranged his schedule that same afternoon so that he was able to get out to me. He was extremely honest and professional - told me exactly what was needed/recommended and didn't try to nickel and dime me for anything. Not only did Ryan walk me through what he was doing every step of the way, he even offered to check out some of the other items on my inspection list that I didn't call him there for!! Ryan is extremely knowledgeable and not just with plumbing, heating and cooling/HVAC issues but with all things around the house.

It's hard to find honest, hard working and knowledgeable people these days but Ryan definitely falls into that category! Brian B Quick will be my go-to company for all of my plumbing, heating, cooling/HVAC needs. I cannot say enough good things about Ryan and this company. I highly recommend them!

Randy and the team at Brian B Quick patiently helped me through picking the right HVAC system for my needs.  On install day,  the team did a great job replacing my old unit with a shiny new one.  Everything was well installed with a very high attention to detail.  They especially did a much better job with the line set than the previous unit. The install crew  provided great instructions on how to take care maintain my system and even threw in a whole year's set of filters.  Randy was very responsive the entire time organizing the installation and answering all of my questions.

Our boiler's pilot light went out, leaving us without any radiator heat or hot water over the weekend.  Randy was able to assess the problem and fix the wiring very quickly.  

They are very responsive, professional, and easy to work with! Will definitely use them again for heating/AC needs.

Randy from Brian B Quick was awesome. He scheduled an initial meeting with me right away. He came and spent an hour looking over my 15+ year old AC and boiler system, drained water from the system which was over pressurized, talked me through the likely prognosis of when I would need/want to upgrade things, and refused to take payment for this initial assessment. He didn't sugar coat anything and also didn't make things sound unnecessarily dire or try to get me to buy anything. This is the exact kind of person you want to work with when you (like myself) have no idea about the first thing about HVACs and boilers. True professional.

Returned to Randy for our A/C a couple months ago and very glad we did.

I've had the Brian B Quick crew out to replace my HVAC and to fix and emergency leak in a bathroom sink. They're courteous, respond very quickly, and their rates are competitive from what I've seen. They do everything above board, make sure everything is well-cleaned after they are done with their work, and even went above and beyond on my HVAC repair when it was evident the original installation wasn't done correctly. Randy was super helpful in explaining everything to me, sent me pictures before and after and/or showed me the issues and the end result in person. Not only that, but they were able to fit me in for both my HVAC and plumbing WAY more quickly than anyone else.

Can't recommend them enough!

Randy and Brian are fantastic plumbers, with a professional and talented crew.  I recently had a sewage leak in my backyard that was difficult for other plumbers to diagnose.  Randy and Brian were able to diagnose the issue within a few minutes, after running a few tests.  They completed a pretty large job in 48 hours, always responded promptly to my calls and texts throughout the process (even well after business hours), and did the work for a fair price.  

As a relatively new homeowner I had not yet settled upon a reliable plumber to call upon whenever I have future issues, but I have that now in Brian B Quick plumbing.  I live in a row home, and they're so great that my neighbors on each side are now using them for plumbing services as well!  I give them my highest possible recommendation.

Rapid response time! I called from out of town when my elderly fathers AC unit was out and it was 95° in the house.  Not only did Brian get there within the hour but he had the unit working that day.  He stayed at the house until the thermostat got to 74 and treated my dad with respect.  I should mention that we had a big chain HVAC company come look at it a month before but didnt get them to do the work because the expensive price.  Brian's price beat the big company by a long shot!

My kitchen sink was leaking underneath. I called Brian B Quick and he advised I tighten the head of my spray faucet - that worked for a while but started to leak again. When I called to have them come out - he tightened the faucet with a washer and advised if it continued to leak we'd need to replace it. So far, no leaks. The AMAZING thing was he didn't charge us ANYTHING for coming out, doing the work and giving us good advice! When (and if) the leak occurs again, I'll absolutely call Bran B Quick to do the installation of the new faucet. Very professional  business. It was a minor thing to do but made a major difference to me! Kindness is hard to find these days!

Fabulous job. Reasonable prices. Extremely professional and clean staff. From start to finish Brian B Quick provided excellent service.

There service & quality of work is the finest I've experienced in 20 twenty years.  The total replacement of our HVAC system was a concern and completing the installation ahead of schedule and without any issues reassured me that I made the best in selecting BBQ.  An honoable company.

My hot water heater died tuesday night. Bad wednesday morning cold shower. They responded quickly and showed up early afternoon. They gave me the options and I went with the new hot water heater. Great thursday morning the hot water was back. they did a great job.

Needed my hot water heater replaced immediately before leaving town. Provided them with pictures of the job over the phone to develop an estimate. They completed the installation the next day after getting the necessary permit to do the work. They also scheduled the necessary inspection of the completed job with the local authorities. Their professionalism and attention to detail, as well as their customer service warrants my 5 star rating.

Brian could have tried to sell me $1,000 of work, but instead he gave me some sound advice to avoid this cost.

An honest and helpful plumber. Thank you.

Great Business!  On the first visit I was shown the problem and the tech was able to work out a temporary fix while we contemplated the cost of a new unit (which was ultimately needed).  No charge for the initial visit as it was apparently a pretty easy fix.  We did end up getting a brand new unit, a high efficiency one recommended by Brian B Quick.  No pressure, I was given plenty of time to research the recommended unit and determine that it was a good fit for my home.  Installation took 2 days, over which the crew was incredibly nice and respectful of my house and did a great job of cleaning up after what seemed to be quite a job.  New unit is working great, I couldn't be happier with the quality of service from Brian B Quick.  Highly recommended!!

Randy, Brian & their colleagues are great. Very professional, honest, courteous, and go extra mile.  

We had a gas leak discovered Sunday night.  Gas company shut off gas and said leak was only on the outside pipe going into the house so our problem. Contacted Brian B Quick via Yelp and heard back quickly. Later talked to Randy, who came out next morning. Randy confirmed leak but also checked downstairs lines (unlike gas co. or other plumber who gave me an estimate) and suspected there were other leaks.

Walked me through pricing and gave advice on what to ask anyone else who came to give me an estimate for fixing just the pipe and another estimate if more work was required (it was). No charge for estimate.

Randy and Brian came back the next day. They explained issues thoroughly and showed where the leaks were using the soap & water test. All this was stuff Randy laid out to me day before, so there were no surprises in the cost. Began work that day. Colleagues and Brian came back next morning to finish. Advised someone would be back to put sealant on outside pipe and that we would need to have an inspector come so up to code.

The arrived early two of the days they were at my house (calling first to make sure it was ok to come) and on time the third day. And billing is all electronic through smartphone app and email. No paperwork to add to mess on my desk.

Highly recommend these guys.

We cannot say how pleased we were with the service that we received from Randy and Brian. We had both our air unit and furnace replaced and not only were they professional, friendly, but the cost of the job was highly competitive in comparison to the competition that we priced out. Randy explained all of the work that he recommended as well as offered alternatives and the pros/cons. When the team showed up the guys were polite, clean and finished the job ahead of schedule. Randy explained their warranty and twice when I had follow up questions he answered them though the time was not convenient for him. When we had a issue with the furnace caused by some unrelated electrical work, Randy made himself available to fix the problem-despite it having nothing to do with his work. We would highly recommend talking to Randy and Brian before you consider another company-you will not be disappointed.

I found Brian and Randy indirectly. I sought out HVAC companies on Yelp and came across Payless Plumbing & Heating. I liked the sound of it and left a message. Brian B Quick was the company that called me back. Apparently, the owner of Payless used to work with Brian, so they occasionally refer each other.

It worked out great - better than I anticipated. They were the only company I found that didn't charge just to come see the darn thing. Brian said he rather  nurture the relationship. He knows he's risking that an assessment won't pan out to be a customer, but it's worth it to him to be fair to people.

Then I saw his card. The back of it says When you are tired of the lying try Brian. I loved it. I asked if they do service plans. Again, more honesty. Brian says service plans just get the big companies more money, but HVAC units are going to break eventually, no matter what you do. You're better off just servicing it when you need to.

Not to mention, while all this great customer service was going on, they spotted the problem and fixed it with ease. It was the condensation pump. They threw in 2 filters for free and advised me to change them monthly. I got a follow-up call from Randy a couple days later to make sure the unit was running okay. Nice touch.

I highly recommend these guys. It was one of the more comfortable service experiences I've had.

These guys are AWESOME! My AC broke earlier this week, when our 100 degree heat wave started. I called the number here and the VM said to text his cell. He literally called back in 5 minutes or less and then was over my house in about 30. Turns out I needed a whole new unit, and he graciously talked to my engineer dad on the phone so my decision would be dad approved. Within an hour they got to work and I had AC again by the next day. The price seemed good too. I really appreciated the ease of communication with text, their reliability, flexibility, and just overall good customer service. I feel lucky to have found them!

We were impressed from start to finish with Brian B Quick. Our old water heater finally died so we called one company who came out and gave us a quote to replace it and also replace our aged furnace. Surprised by the cost, we decided to get a second opinion. We called Brian B Quick and they came the same day. Randy fully explained all our options. He didn't pressure us to replace our furnace along with the water heater which was nice. He did explain all the pros and cons of replacing both at the same time, which we asked for. He gave us options for different systems and explained the benefits of them. I really appreciated that he took the time to answer all my questions. Then he gave us a very competitive quote. We talked it over, texted him that night, and his team came the next day to do the work. They got the water heater temporarily hooked up that day and came the next to put in the new furnace and finish up. Super impressed with their work. Also, when the city inspector came for the permit, he wrote down their name and phone number because he was impressed with their work. (It's always nice to hear from an inspector that no corners were cut or shortcuts were taken.) Highly recommend them!

This guys are the real deal. I recently bought a home and low and behold had I had no hot water. I called Brian B Quick and he was able to fit me in right away. He came with in the window of time ready to work. Once he got here, he was able to diagnosis the problem and fix it super fast. Mind you I had some other professional who recommended I replace it. They literally save me lots of $$$$. While there he notice something that where not up to code and need to be fixed. I definitely will be call these guys again. Couldn't be happier. Thanks for the hot water!!!!

Fast, friendly, affordable, and responsible.

We called because our tub wouldn't drain, and Randy was near by. He offered to come by within the hour and fixed our problem right away. He also recognized a problem with the tightness of our pipes and fixed that, and helped us with another question we'd had about specks in our water. So, he fixed the problem we called about plus more. He was a pleasure to work with and great with my 3 year old who wanted to see the excitement. It was clear he wasn't trying to sell us products/services we didn't need.

These guys are great. I first called Brian B Quick almost 2 years ago to service the HVAC in my newly purchased house. They took one look and said it's almost 30 years old and we can't promise that cleaning will do more harm than good. Change your filter regularly and know that it's likely you'll need to replace it sometime in the next year or two.

Over the summer I had an issue with leaky pipes and Randy came out right away, assessed the situation, and offered a series of options to resolve the issue. I never felt pressure to go above and beyond my comfort level) (although I did decide to replace half the pipes in my house). I was impressed with their honesty and workmanship and decided I would keep them as my plumber/HVAC company.

This week, I finally hit the dreaded day where my water heater (also on its last legs) started to go, the furnace has been acting wonky just as it's starting to get cold... While I could have probably continued on a bit of borrowed time, I decided to bundle it and have the big three (a/c unit too) all done at once. Randy and his crew were timely, responsive, and went above and beyond expectations to make sure everything was done right, doing things like installing a new concrete pad for the a/c unit, which I never would have expected. I'll admit they probably weren't the cheapest, but the price was fair. More importantly, they were thorough and I have confidence their work is solid. And of course, there is truth in the saying you get what you pay for. While I hope to not need them for a very long time, Brian B Quick will definitely be the first company I call. Thanks for a job well done!

These guys are the real deal. Randy & his team took care of my water heater issue in no time. I was stressed when there seemed to be little hot water coming through in my condo's showers and sink. They set me up with an appointment right away and diagnosed the issue thoroughly - turned out all that was needed was a reset. Randy called me on time each time he said he would, his team arrived on time & gave me a call when they were on their way; what I was most impressed with was what Randy shared with me about the water heater issue - it was clear he really knows what he's talking about. Whereas other service providers would've quickly defaulted to changing components and charging me even to come out before they touched anything, these guys saved me money. I will absolutely use them again for any water, heating, or cooling issues in my condo. Also, the best part was how gosh darn nice the people that I spoke to were (Randy and another one of his Associates whose name I forgot). Call them -- don't miss out on the rare case of great service with a friendly attitude!

I don't generally write reviews. This time, however, I feel I need to share my experience with Brian, Randy, and the entire team at Brain-B-Quick.
The day we went to the hospital for the birth of our son, I decided to check if the furnace was working since it was old and clunky and it hadn't been on since the end of the previous winter (it was October so the days were starting to get a little cold). To my surprise, furnace wasn't working, and I was going to be back home with a newborn in just a few days after that. I called another service provider who came to take a look at the furnace, diagnosed an issue with the blower motor, and told me I needed a new furnace. They said they could replace it the next day - and long story short they didn't show up. So I called a couple of other service providers to get the furnace fixed but they couldn't come that same day - thankfully Brian-B-Quick was able to come and take a look within a matter of hours of me calling. Brian came and he diagnosed the problem again (it was the blower motor) and gave me a couple of options in terms of systems, and that they could also replace the motor which would be more budget friendly. We decided to change the furnace and Brian and Randy did the work the day following their initial visit, which I was extremely thankful for since I wanted that to be done before the baby arrived home. In addition, Brian and Randy noticed that my AC system didn't have condensation overflow safety switch and installed one without charging me extra. Overall it was a great experience. However, why Brian-B-Quick truly stands out is related to an experience I had this year - this time with the AC unit. Summer comes, and the AC unit is not blowing cold air even though the fan is on, so I call Brian-B-Quick again (note that I don't think they are a huge business so when you call it may go to voicemail, but they return the messages you leave very quickly). They remember me (and even ask about the baby), and Brian came over to check out the issue. The condensation is not draining properly because of a sloppy installation (pipe sloping in the wrong angle) of the PVC pipes in the original system, so thanks to the safety switch Brain and Randy had installed when they replaced the furnace the AC shut down and I avoided having water all over my attic. Brain changed the PVC piping so that it was flowing in the right direction, drained the line, and made sure that everything was working properly (the spent 45-60 minutes overall during their service visit). Once they were done, I asked Brian to invoice me, and he said: I'm not going to charge you for a piece of PVC, we are all good here. I insisted, but he didn't want to charge me. I was genuinely surprised by this because nowadays you don't see that many service providers that think about a long-term relationship. If I hadn't had the furnace I would probably have had to pay them a service call fee or something, I don't know, but that is the least I would have expected (and I was expecting that nonetheless). However, it seems like since we've had them replace our furnace they felt like it was their duty to help us out as their customer - and they did it without charging us a penny. Everybody at Brain-B-Quick is extremely nice, they are very knowledgeable about HVAC and plumbing and they give you their honest opinion and tell you all the options you have (they don't tell you that you need to replace stuff you don't), and they are professional (show up on time, call back, etc.), but what it truly stands out is the way they treat customers as long standing relationships - it is a family business and you can tell. If you have any HVAC/plumbing needs give them a call - you won't be disappointed.

Brian is the best plumber and HVAC expert we've hired. He has repeatedly performed work in our home, including on two HVAC systems and an extensive plumbing system. His work is always top-quality, thorough and according to code, and respectful to the home where he's working. He comes up with creative solutions to challenges, which often saves time and money.

He's also extremely accessible via email, text and phone, and promptly responds and then acts so he can help his customers as quickly and effectively as possible. He's always courteous and kind, and I trust him and his colleague to be alone in my house when I'm not home. I also feel that he doesn't oversell his customers and will help you balance the pros and cons of going down a particular road. His services are fairly priced.

Since we began working with Brian, I've recommended him to all of my friends who have HVAC and plumbing needs. Highly, highly recommend him and Randy.

I had to install a new faucet in my claw foot tub. It was a pretty simple project that I probably could've accomplished in 2-3 hours by watching a few youtube videos and taking a couple trips to Lowe's. That said, I work a lot and wasn't particularly interested in spending my weekend this way. I reached out to Brian to see if he could do it. He gave me a couple pointers and suggested that it would be easy for me to do and that hiring a plumber probably wasn't necessary. I told him I would prefer not to do it and he agreed to help me. He showed up early the next day and installed my faucet in 5 minutes and FREE OF CHARGE. I don't know that he'd want to make this a common practice but I do know that he won my future business. I highly recommend Brian and will be calling him in the future for all my plumbing and HVAC needs.

One of my friends recommended Brian to get my A/C serviced and I'm so glad she did!! Brian and his partner Randy came out and thoroughly checked my A/C and cleaned my filters. I had just bought the house so I wasn't all that familiar with my system. They cleaned my system and showed me how to clean and change my filters. They also found that my water heater was leaking and helped me see where the leak was and next steps.
They were really knowledgeable, showed up at the promised time, and will be coming back to do some work on my A/C!!

Called Brian in the morning about home AC not functioning. Despite a fully booked day they swung by, looked at the unit, diagnosed it to be an issue with the Pepco box connected to the AC unit, resolved it, all done super quick. Took the time to advise on changing filters (we'd never done it !). All done at no charge. Brian was knowledgeable, personable and professional. Thank you!

I discovered a pipe was leaking in the basement over the weekend and I wanted to get it fixed asap before it became more of a problem. They replied to my message quickly and i set up the appointment for a time convient to us. They were professional, on time, and honest about the work to be done and the cost. I will definitely call again next time I need work done in the house!

Brian, Randy and all the installers really responded to our needs.  We woke up Christmas morning to a furnace that wasn't working.  The next day I called a couple of HVAC businesses and left messages but received no call back.  I called Brian B. Quick and not only did they answer...they responded that same day.  They were honest, polite, and got the job done.  There price was unbelievably reasonable and even though they had to modify pvc and duct work, they didn't change the price or the quality of work.  I cannot begin to tell you that you will be extremely happy and satisfied for any work they do in your home or business.  Thanks Randy, you saved the holidays.  They will be my go to company for anything they handle.

If integrity, expertise, alacrity and professionalism mean anything to you, Randy of Brian B. Quick should be at the top of your list. I hired Randy to replace PVC in a bathtub/shower with copper to correct an issue with a tenants tub. He changed his schedule to make the job a priority and installed, in my opinion, a work of art.
I made the mistake of hiring a handyman service, which had high ratings, to do the tile work and the drywall thinking that I would allow the job to be finished quicker to satisfy the tenant.  The handyman cut the new copper work associated with the faucet for the tub resulting in the faucet installation being faulty.
Randy redressed the problem by providing a new faucet that would fit the new length of the copper piping and made sure the tenant was satisfied. He also supplied some troubleshooting information on an HVAC unit for another tenant which culminated in the filters being changed in all the units. Brian B. Quick is my go to technician for all plumbing/HVAC needs.

The owner was very understanding and prompt. He notified me of eta and followed up after the work. Very professional. His guys got the work done and cleaned up after themselves. Explained what they were going to do and why it had to be done. Gave me couple options buy I took the more expensive option. Totally worth it as it defintely fixed current and potential problems. 2 thumbs up. Would give more if I had more thumbs

My family needed a new furnace after a carbon monoxide scare. After Randy assessed the situation and provided a reasonable quote for a new system to include AC, his crew and partner (Brian) were onsite the next morning. The experience was mentally overwhelming because the fire department shut off our furnace for safety reasons and time was of the essence since temperatures are getting colder. This company gave us peace of mind and quality work. Their accessibility (via phone and text) and work ethic are exceptional.

Randy replaced both the hot water heater and air conditioning at my condo.  He was professional, honest, hard working and willing to come during off-hours.  These guys are great.

Randy was amazing. I had no heat and contacted Randy on Monday morning around 8am. He agreed to try to squeeze me in between clients, and managed to come out by noon.  He figured out the problem and fixed it in less than an hour.  Turns out it was something stupid done to my furnace by my last repairman (from another DC company).  Randy also was able to service two gas fireplaces.  The price was great and there were no attempts to up-sell.  I will definitely use these guys for all future HVAC issues.

I had a leaking water meter, so I had to call WSSC out to replace it.  The WSSC technician was admiring my new pipes,asked who did them and told me what a great job they did.  I thought they did a great job but it's nice to know the water company thought so too.

The first time we use Brian he responded quickly, fixed the problem and we were extremely happy. Later that same week we called for a related issue and our calls were ignored, gave it a few more days and called a few more times. Finally we got a response and Brian Jr. showed up to fix the related problem. He was at our house maybe 15 mins fixed it, charged us $95 and didn't give us a receipt and left. Less than 20 mins after he left the problem started again, we called him back and over a week later still no response. I would rate the first visit a 5 and the second a 1 seems how I can't give a lesser rating. I will never use them again and would definitely never recommend them to anyone.

Would highly, highly recommend these guys. I called them because my AC wasn't getting power. I spoke with Randy who helped me try and solve the problem myself. When that didn't work, Brian and Randy worked with my schedule to come over to take a look- very nice and professional. They solved it quickly and were out in no time. I would highly recommend them, they made what can be an aggravating problem super easy to deal with. I'll call them again any time an HVAC issue arises. Definitely go with them.

Sincere thanks to Brian/Randy and the team for my daughter's new hot water heater! The inspection before her closing showed a really old and rusting tank that needed to be replaced quickly. While I was down to help get things ready for her move, I checked YELP for local reviews on plumbers, since we did not have any local contacts.  As anyone who has tried to find a good plumber quickly knows, its usually not easy.
Brian's 5 star reviews were well earned!  They contacted me within 10 minutes of my message on Yelp, and I was given Randy's phone number to arrange for an estimate. Randy was there 2 days later, provided the estimate and the installation was completed the following afternoon by their competent plumbing team.  At the end of the job, Brain and Randy both came for a inspection and stayed and answered my questions about maintenance for the new unit; I even squeezed in a few heat pump questions that they happily answered.
I feel very lucky to have found such reliable, prompt and responsive service. Spending money on a big ticket item, is never easy, but it feels so much better knowing you had a reliable and caring team performing the work.
Thanks again :)

They were the first to call back of many companies, within an hour of me contacting them via Yelp (in the evening). They made an appointment for the next day and called 30 minutes before their arrival and showed up on time. The problem with the AC was diagnosed and fixed within 10 minutes (the condensation water line at the air handler was clogged.) They did not charge me for the service call and left me a relieved and happy customer!

I support everything Fidel said below.  I was not charged for the check.  Randy was quick to respond and I will be using Brian and Randy in the future!

I just had Brian B Quick out to replace my thermal expansion tank (which connects to the water heater to keep your water pressure from spiking when water is heating up). I had been quoted an absurd price by another plumber--$600 if they supplied the part and then knocked it down to $250 since I had the $50 part in my house already. I called Brian B Quick, and he was fast to schedule and repair. He came out this morning, quickly replaced the tank, and cleaned up the area. In addition to the service being good, he said he didn't need to charge me for the service since he was nearby and it was quick. After a gouging $600 estimate from another plumber, I was bowled over to get good pleasant service and they cared more about a long term plumbing relationship. Highly recommend.

Randy might be the nicest person ever!  I've had his crew over to my house twice now and they have been professional and courteous.  Once for an HVAC issue - they were very quick and fixed the issue super fast and it was very reasonably priced.  Most recently I called Randy with a sump pump issue and he had someone at my house within hours.  This company is very reliable, professional and has been a pleasure to deal with.  I would definitely recommend them!

On the night of June 10, 2018, - 3 days before leaving town - I put out an urgent YELP request for a plumber because the drain into which my washing machine empties was suddenly very sluggish, and I had shut the washing machine down before the rinse cycle. Although several respondents indicated that they did not serve my area, one who was too busy to help suggested that I try Brian B. Quick. I called shortly after 8 AM and spoke with Randy who had Luis and his partner at my house before noon. Within 2 hours they snaked the drain 28 feet, and - at my request - reset the toilet in the bathroom adjacent to the laundry room. Luis patiently answered all of my questions and made suggestions for better maintaining the drains. The final cost was higher than expected, but was consistent with the estimate Luis gave me before the work was started.
I finished my laundry and made my trip without further plumbing worries.

I created an account just to leave this review.  Came home to find water on the ceiling and started panicking thinking the sprinkler system had burst and we'd  be in for thousands of dollars worth of repairs.  Called Brian B Quick at 6:00 on a Tuesday, and the phone was answered right away.  Gave them my details, and they said Randy would be over immediately.  20 minutes after the initial call, Randy was there to check things out.  Rather than start opening holes in the ceiling and starting the repair tab, Randy did a thorough visual inspection and found the problem was a leaking toilet on the floor above.  He went to work right away and even took a trip to the Home Depot to get a piece he needed but didn't have on hand.  About 90 minutes later the problem was solved and the charge was super reasonable.  No extra charge for after hours service, no charge for the inspection, just quick honest service from a local company.  Randy gave us his cell number and let us know we could call any time day or night if we needed help.  Cannot say enough good about this business.

Disclaimer, I didn't actually use Brian B Quick's plumbing services, but if their customer service is any indication of the work they do, then they truly deserve these excellent reviews. I requested a quote via Yelp and Brian got back to me within minutes. He said he was out of the office and provided number I could call. I called and left a message requesting a quote for a plumbing service and within 10 minutes I received a call back. Unfortunately Brian B Quick wasn't able to do the requested maintenance because of some property & leasing rules, but Randy was extremely helpful, told me what he thought might be wrong with the appliance, explained plumbing mechanics in a way I could understand, and offered to talk to me over the phone in the future if the property management company of my apartment didn't fix my problem. Basically, Brian B Quick went above and beyond for a person who wasn't even a paying customer. I highly recommend.

Fantastic, professional, timely and responsive service in NW DC in February 2016. Highly recommend these terrific guys!!

Randy from Brian B Quick was quick to diagnose the issue we were having in our DC condo. Randy took his time to explain the issue. We felt that he was very honest, and would recommend him to friends and family.

Randy and his business partner were professional, responsive, knowledgeable and honest. They fixed our issue and highlighted other items we may want to attend to in the future. Is definitely use this company again.

Brian and Randy are the best.  They stand by their work and are very responsive.  Randy also patiently answered my many questions and addressed my concerns.  They did my water heater piping and installed a new central a/c unit.  I couldn't be happier, and I have high expectations.  I've recommended them to friends, and plan to use them for all future plumbing and HVAC issues.  Thank you Brian B. Quick!

I'm a little late in posting this, we had the work done during fall 2017.  I seriously cannot say enough great things about Randy and Brian.  We had a serious plumbing problem and these guys worked endlessly to help us out.  They were so helpful and the work they did was top notch.  I highly recommend them.

Great quality service! They were quick, professional, proficient and reliable. We'll definitely be using them again in the future!

Great service, good price.  Will definitely call the next time I need a plumber.

Great to work with.  Randy gave me a price match compared to other plumbers for a boiler and Brian and his crew did an amazing job replacing our boiler and chimney liner on a really cold day, staying late to finish the job in a single day.  Could not have asked for anything more.  Will definitely use them again for other plumbing needs.

Randy David is the BEST service provider that I have ever had in my entire life! I called him on Sunday morning because my air conditioning stopped working in the previous evening. I left a message and he called me back about 5 minutes later. After learning the issue, he immediately gave me instructions how to fix it. He even agreed for me to call him on WhatsApp video so that he can better guide me. After about 15 minutes on the phone with him, my air conditioner works again just fine. I wanted to pay him for his excellent and caring services, he insisted on not accepting payment since he thought it is nothing, it is actually the life saving in my side. Throughout the experience, he asked me to call or text if I have any other problems. When I texted him to update the situation, he responded back immediately. I am grateful for his help forever. If all of us are like him, the world should feel like heaven. When I told my family about the experience, nobody believes it's true. It's 100% true. THANK YOU SO SO MUCH RANDY.

If you give Randy a call, not only whatever the issue you are having will be resolved completely and quickly, but you will feel much much better as a human being as well. His kindness makes all of us feel better ...

Best HVAC team I've ever dealt with. If you're looking for a top notch contractor in the DC, MD, VA area call Brian B Quick!

Hard not to leave 5 stars because he came over for no fee, took a look at the sink, and basically said that I should do it myself because he'd feel bad charging $500. (Turns out whoever put our sink in basically hammered it out of shape to fit it in the counter hole so no matter what fix he did it wouldn't quite work.) We will be redoing our kitchen in years to come and these guys will be at the top of the list when that time comes. Also points for timeliness - yelp messaged the night before and he was over the next evening. That's impressive!

This company was extremely fast in responding to my issue. I needed to have a water heater replaced, I requested an estimate through Yelp at 5 pm, not really expecting a response until the next morning. Randy Davis called me at 5:30 and he and his crew were onsite the next day, gave me a free estimate(with pictures) and was prepared to do the work immediately. After receiving another two estimates I found Randy's estimate to be the best and most comprehensive. He was again on site and had the work completed the next day. I am extremely happy with Brian B Quick and Randy, this company will be the first I call when I need any Plumbing or HVAC work completed.

After having a company come out 5 times to repair my hvac system I called these guys and I'm so glad I did. These guys are the best. I spent over $1,600 with another company and the same problem kept coming back. Part of it was my fault because I never changed my filter in the 2 years I've lived here which caused my coils to keep freezing up. The first company never even brought up my filters or even addressed why they were freezing up. They just charged me to put freon in my system(3 times) and replaced my blower motor which now I don't know for sure if I needed it. Brian B Quick came out and didn't charge anything for an assessment. Right away they figured out that my system was very dirty and needed to be cleaned. They cleaned my coils and checked for freon leaks by installing dye and nitrogen and there were no leaks, in fact the first company put too much freon in there. My hvac system is working better now than it has ever has. I couldn't even tell you how happy  I'm now that I finally found a company that is good and honest. These guys will be my go to company for my house and all of my rentals. If you need a good honest company than call these guys, you won't be disappointed.

Contacted Brian B Quick Plumbing Heating and Air Conditioning to service a small ductless heat pump unit that serves a one room addition (under 200 sq ft) at the rear of our Capitol Hill townhouse. I had explained that we had a new roof installed and that the roofers moved the roof compressor unit in the process of installing the new roof. I suspected they may have caused a refrigerate leak. The Brian Quick service explained that if it was a leak he would have to evacuate the system recovering as much refrigerant as possible, repair the leak, and then replace the refrigerant adding whatever was required. He suggested that would cost $1,500 to $2,000. He checked for error codes in the system remarking that the code was not noted on the machine, disparaged my unit, criticized its installation, and suggested it was not worth repairing as it was near the end of its life. He indicated the smarter thing would be to replace the unit. His estimate to install a new and presumably better unit--$5,375 dollars. It has been brought to my attention by Brian Quick that they are fully licensed to work in DC and that they adhere to all city and federal laws governing refrigerant based systems.  The result is there costs are higher than companies who are not licensed and who do not adhere to city and federal requirements.