Stacy H.

8/29/2016

We live in a condo on the 3rd floor and after I had showered, the people downstairs came up telling us something was leaking. This was on a Saturday evening. I called Len The Plumber and they immediately told me that they could send a technician in a couple of hours, very polite and very easy to set up the appointment, so I agreed. The leak stopped so I called back & rescheduled for Monday. We got a call on Monday giving us an estimated time of arrival from a real person, not a recording & she was very friendly and helpful. Our tech called and he showed up earlier than expected! We needed caulking around the base of our tub and near the faucets on the wall. We had both bathrooms done and for a very reasonable price! He explained everything he would be doing and how long it would take him. I couldn't be more pleased with the service we received. We will be using Len The Plumber from now on! Amazing service & great customer service!

Claire M.

11/11/2021 12:00:00 SA

Called yesterday to schedule service. Given technician time between 5-8pm tonight. I called this evening to confirm I would receive a 30 min call ahead. Waited. Waited. Called back to determine time. No problem, the technician will call. Just called and told the tech can't make it. No apologies. The dispacher was less than respectful or caring about the lack of customer service.

Do not recommend due to lack of customer service and inability to commit to a scheduled work time.

Apex B.

10/16/2018

Had a service call from Len the Plumber today. Keith was the technician. I couldn't be more dissatisfied. I had to negotiate with him on every aspect of the install. He started making excuses about the material we had purchased the minute he walked in the door. The price was outrageous, to install an existing new vanity, existing new fittings and install existing new fittings in the tub and shower he charged $1567. He was here for less than six hours and even left for about 45 minutes or so...so if it came to ~5.5 hours that is $285 per hour. He may have had $50 max in materials as well. Seems like all he wanted to do was sell me different hardware. I had to consistently push him as it just seemed like he wasn't motivated. After he installed the vanity drain I asked him if he wanted to slide the drawers in to make sure they fit. His comment was well they might need to be trimmed...totally unacceptable and why wouldn't he have thought to try them himself? They fit just fine but what if I hadn't asked and they didn't due to his drain configuration? We have used Len the Plumber in the past without incident but we never will again and I will not recommend them to anyone else after this mess. I can't recall a worse experience with someone in the trades...

Sonia V.

12/04/2017 12:00:00 SA

We contacted Len Plumber on a Sunday morning 12/3/2017 when our sump pump went out. This was an emergency replacement which had to happen ASAP because of a water main leak in our area and our sump getting more than 10 gal/min. Upon contact at 11am we were given a service window of 12-4pm. At 3pm I called to check if someone was indeed coming to our house, we were assured that the plumber would call us 30 minutes prior to visit. We didn't get a call or any updates, so called back at 4:30pm where we were told that the plumber was held up on another job, and couldn't service our property until the next day. We were offered $25 of credit for the following day's service. Not happy with them, they should have called and notified us of their inability to keep the appointment. We contacted Roto Rooter who sent a plumber to our house within an hour. Although the call center personnel were quite professional, there is clearly something broken in their customer communication process. We were lucky Roto Rooter came to rescue and our basement didn't flood.

Sanjaya R.

7/18/2018

A home auditor found a few small gas leaks. ( - GAS LEAK?!). He suggested I call LenThePlumber as they have same day service and would take care of it right away(Who knew that plumbers also did gas?). Called and got a reasonable time window. Their technician Neil showed up in the window. He seemed very experienced, capable and personable. Confirmed problem and walked me through it. Gave me an estimate which was in line with what I had expected online. It was fixed the next day. Done.

Jim D.

06/05/2023 12:00:00 SA

Don't use Len the Plumber. I have a leak and called at 5:30am to set up an appointment. I was told they would be here between 11am and 2pm. I received a call at 1:16 and was told they couldn't come. Could I reschedule? I told them, I took off work to be here, I can't do tomorrow. I went with another company. They don't care. I had a monthly service with them. I cancelled it. Will never call again....

Curtis W.

9/13/2021

Contacted Len the Plumber at 6am today. Wrote description of issues we needed to have resolved. Initially, we scheduled a morning visit, however Len the Plumber contacted me and said visit would occur between 11-2. Plumber showed at 2:50 accessed problems and stated he did not have a snake to unclog minor obstruction. Another tech showed 45 minutes later and stated the problem was the vent pipe that is on the roof.

Dissatisfied

1. Len the Plumber set the schedule and then missed the timeline
2. Another tech showed initially and didn't complete the work (didn't have the equipment required)
3. The Original tech shows 45 minutes later to advise scope of work was outside services that Len the Plumber provides.
4. Len the Plumber was not surprised by our needs, I wrote what was wrong at 6am

Where is the customer service? Where is the integrity to set a schedule and then abide by it? As a consumer, my time was wasted. Are any of these things important? Not pleased with Len the Plumber experience today. Would not recommend them to anyone!

Jeff P.

1/22/2019

Spent close to $5,000 for a tankless water heater. 18 months later, I still do not have hot water! And now, on the coldest day of the year, do not even have heat because they dropped the ball once again.

STRONG recommendation to never even think of calling them for ANYTHING.

MIchele W.

7/16/2022

I received what was supposed to have been a complete removal and replacement of the water system in the house. However, when the plumber was done, I looked at everything and noticed there was old piping connected to the new piping in the laundry area. I called Len the Plumber to have the job completed. The next day, the plumber came out to complete the work. However, I had a question about a pipe that wasn't included in the complete water line replacement. As I constantly called I keep getting I don't know and different answers as well as told that it wasn't placed on the work order to be replaced. This was the pressure release valve that should have been replaced with the entire water line replacement but was never replaced. The PRV began to leak 06/29/2022. I called Len the Plumber for service. The plumber came out and said it was WSSCs responsibility concerning the in home meter. I was also given an estimate for the pipe replacement of $900. Called WSSC and they came out to be informed that it's actually the pipe itself that is leaking and not their responsibility. From 06/30/2022 to 07/02/2022, I called Len the Plumber for service and was told that it was sent as a priority request for service. I finally called to speak with a corporate manager to be told that they're unable and he was just customer service, and I will hear from them within 24-48 hours. Later, I was told that this 24-48 hours would be Monday through Friday. On July 8, 2022 I received a call from Len the Plumber customer service asking me if I wanted to proceed with the estimate that was given to me 06/30/2022. For close to 10 days this company provided no solution to water leakage not the pipe they should have replaced in the overall waterline replacement that I paid for in January 2021. I believe they wanted to charge me an additional cost to replace something that was to be already included in the total replacement. Poor customer service and communication, and business integrity. Do not use this company!

Scott D.

12/06/2017 12:00:00 SA

UPDATE: I had someone else look at the dishwasher and they noticed that the gasket around the door was lose (obviously I'm not a handyman!). It took him 5 minutes to reattach it and VOILA it was fixed. No more leaks. I'm glad I didn't fall for this ripoff.

Tracey F.

11/13/2018

I called Len the Plumber as I had standing water in my basement as the floor drain was clogged with muck. The individual plumbers are basically allowed to set their own price for a job. I was charged $350 for a 30 minute, easy, easy job. This is absolute gauging. At times of need, a customer should be cared for, not taken advantage of. There should be standard, REASONABLE prices set by the Company (Len the Plumber) that are not tied to the desperation one feels with standing water in the basement. I would never call them again.

Juanita P.

12/17/2019

I called Len the Plumber because of their ads. I normally check reviews before using a service, but thought it would be okay to call Len the Plumber since their ads were EVERYWHERE! The technician arrived on time. I had called them to replace a garbage disposal that I had purchased from Home Depot. We also had a slow draining kitchen sink so asked them to look at it. As others have stated, I could not get a cost estimate for just installing a garbage disposal because the scheduler said she did not have access to prices and they always quoted based on the work being done after the plumber arrived on-site. I thought everyone had a standard pricing for installing customer owned garbage disposals. Anyway, when he got there, the plumber said that my pipes under the sink were installed incorrectly and needed to be reconfigured. He could not explain why they were incorrect. We had the kitchen remodeled 15 years ago and it passed inspection then.

The plumber then said he needed to turn off all the water in the house and wanted to look at the main shut off valve. Well, when he went to the basement, he saidall of your pipes are getting ready to burst and they need to be replaced. Imagine, my concern and skepticism... He finally gave me a quote of $2760 to do the job. When I told him I was not expecting to spend $2760 when all I wanted was a garbage disposal that I ALREADY OWNED installed, he offered financing. I told him the issue was not a matter of not being able to afford the repair, but by then I did not trust him so told him I would pay the trip charge of $49 and I did not need their services.

The next day, I found a plumber who made the installation and snaked the sink for less than $100! Sorry for the long message, but the important message I want to convey is that it is important to check reviews before hiring anyone. That way you can make better decisions and not feel as though you were ripped off/taken advantage of.

Paul M.

10/24/2022

This review is not for the plumber who came to my house. He did phenomenal work, was ontime and very friendly. This review is about the office manager. Some damage had occurred to my house during the install which I reported the next day. After a few emails back and forth she's no longer answering my calls. I have called 4 times now and she refuses to return my calls. I just want an answer please.

Lanie F.

9/30/2019

After posting my meh review. I got a call from someone with Len the plumber who actually was very condescending to me asking why didn't I just call and speak with them instead of writing a not so good review. He proceeded to schedule me in for the next day. The time frame he and I agreed on came and went. So I called in and spoke with a very nice girl who informed me that I was on the list but, for a later time block. My daughter was in the car the day before when the guy called so I know I had the time right.

After speaking with this very apologetic customer service agent. I received a phone call from a supervisor who again was very nice. I was told that they could still come out the same day if I wanted.

I received a phone from I guess dispatch saying the tech would be out in about 30 minutes. Closer to an hour later the tech arrived did a simple fix and was on his way,

Aside from the nice customer service agent Candice and the supervisor (Mike) that called me during the middle of this all...dealing with Len the plumber was a DRAINING experience! Yes, I did use a pun.

Mo L.

08/08/2017 12:00:00 SA

Len the plumber charged a flat rate of $278 to clear my drain in about 15 minutes. I was told they charge $180 per hour for some services but not mine. The service was fine, but the price was not. I know better the next time.

Tess I.

6/26/2020

We were just hung up on bc we had the coronavirus in april. They said even tho we are all negative, they would not work with us and hung up in my husband.

Sabina M.

3/16/2015

Had a plumber scheduled for Friday, come Friday morning they cancelled at the last minute. I had to scramble to find another plumber at the last minute when Len the Plumber came through. My service time was between 11am- 3pm. I gave them both mine and my tenant's number. I called around 2 pm and they said they had dispatched someone, but nobody answered the phone or door. I said that I would be there to open it. Luckily the service techs were still in the area and came around 2:30. Adam and Keith were not only professional and courteous, but made a tense situation much more easier to handle. They were there until about 5pm because they had to cut the drywall behind the washing machine, but it was a much better solution than trying to take out the washing macine/dryer unit. The total cost was $398, but at least the root of the problem was discovered.

Alice S.

02/05/2014 12:00:00 SA

Called Sunday for an appointment on Monday. Eric called in advance (within the appointed time frame) plus an email notice was sent to me. Eric was very nice, professional (doned his little protect-my-floors booties!). He diagnosed the problem, installed a new thermostat and VIOLA! The hot water was flowing again!
I've used Len the Plumber for all my plumbing needs (sump pumps, hot water heater installation, new toilet) and have always been satisfied with the service. Call them. Don't let your husband irrevocably break the toilet and then call Len the Plumber. Just call them at the first.

J M.

8/17/2019

Had to install a dishwasher that went up 2 days before last thanksgiving, wife ordered install as only one available to install before holiday. Two callback and 6 months later upper rack still rolls out when door opened, was told by flunkie on 1st call that leveling was not part of install which is BS. Considering that install cost more than the dishwasher itself!!! ($600+) 2nd call asked for mgmt reply and still nothing...still crickets... 10 mos later, guess they had to pay the jingle musicians instead...SMH

Stephanie P.

5/23/2017

They came on the same day and put in 2 hot water heaters in hours. I am so happy with the service. Thanks Joe!

H C.

4/23/2015

Called to make appt with Len the Plumber and arranged it for the following day between the 12-5 window. Dispatch CALLED ME at 11:50am the next day to say a plumber could be there in a half hour - Is that too early or would you like a later time? (WOOHOO!!!! Kudos to the Dispatch Team!!!!). Plumber arrived half hour later, just as expected. Couldn't be nicer and more knowledgeable. Full of helpful tips and good solid advice - not at all like their local competition. Fixed the problem in about an hour. Was incredibly thorough. Very impressive.

Some additional information for prospective clients: There is a $49 trip charge, which is nullified if the repair performed exceeds the charge. While they may not be the cheapest in the market, they do quality work.

Linda C.

09/10/2019 12:00:00 SA

Stay away. I had a small puddle in my basement. Len's plumber told me my pipes were spraying inside the walls and needed to be replaced. He tore a hole in the wall to reach this diagnosis. That hole will cost me $495 to repair. He said the job would take 7 hours, and that he needed to tear out the ceiling and replace those pipes as well. We scheduled for three days later. I noticed that the puddle went away. It was not the pipes spraying that was causing the water. I agreed to have the ones in the wall replaced anyway because the wall was already torn out, and they are old. He did NOT tear out the ceiling or replace those pipes as detailed in the original work order. He worked for 3.5 hours. He agreed that I would get a discount since he was not doing all of the work in the estimate. He then proceeded to charge me the original price. I have an original bill (I had to ask for this, they didn't give it to me until I asked) with a list of the work and the total. I have a receipt that omits some of the work, but still lists the original price. Dishonest to say the least.

I have literally called Len the Plumber every day for 2 weeks to get this straightened out. A manager called me back and agreed that I had a valid point, and said he needed to check to see what action could be taken. I received one voice mail from Ashley. My ensuing TEN phone calls have been ignored.

The best part is that the day after the work was done we had no hot water. I called to ask if they could call the technician to see if he had done anything that might cause that. They said no, they couldn't, and they for $49 they would send a new guy out, and that I probably needed a new water heater. Thankfully I used google to figure out that the plumber had turned off the hot water heater to do the work and never turned it back on. Hence the cold water.

This is my first review. I'll be visiting Google and any other review website I can find. And the Better Business Bureau will be hearing from me.

David S.

6/25/2018

I called another company for a different service. Their price to replace an outdoor hose bib is $150. I basically overpaid $250 per hose bib ($750 for three of them).

Bonnie C.

7/21/2013

Their work was good, but WAY over priced! I had a clogged sink drain (nothing too extensive) and a toilet wax ring that needed to be replaced and was charged $374 for the services. The guy was here for less than an hour. While they did a fine job, I will NOT be calling them again for any services since they charge so much.

Susan E.

08/06/2015 12:00:00 SA

As promised, I am amending my original review. After explaining the situation to one of the managers, I was given a credit to my account of $100 which I felt was fair. Be aware that when you get an estimate for work to be done, IT IS NOT an hourly rate, but a flat rate so that whether the job takes 45 minutes or 3 hours, it's the same. It's just the way they do it. Perhaps a better explanation of this policy and a more realistic assessment by the tech would have been the best solution.

Linda M.

04/10/2020 12:00:00 SA

We had LTP replace a sewage pipe at one of our rental properties. Their response was quick and work was done in a decent time frame. However, the mess they left is unprofessional. This is a townhome and the mess affected the neighbors yard, totally inconsiderate. Each time we called the tech and the girl who is suppose to follow up with our request and also take pictures when completed, very rarely responded to us. Well 6 months later, several calls and emails (we took our own pictures and sent them to LTP) and not a dam thing has been done. Even though we were pleased with the response and the price, we cannot give a decent rating because of poor customer service. We have several rental properties which they will never have the opportunity of working on! The neighbors are livid, who can blame them?? The neighborhood will not call them no doubt after seeing the mess they left! Do you think we will get a call back after this review?? Probably not.....they know who wrote this review....j/s

David L.

11/21/2021

I was quoted $850 for a job that would take only two hours and require only two small valves. $425 an hour is outrageous. Additionally, they canceled on me at the last moment for the first appointment and charged me $50 just for them to come out and look at my project. They didn't reimburse me for my time wasted waiting for them the first day.

April C.

06/03/2018 12:00:00 SA

Horrible. I called at 10 am for some plumbing issues i was having. They told me my appointment window was between 12pm and 4pm. I got a call at 3:30pm saying that all the technicians were busy on jobs that would take them the rest of the evening. The next appointment was not until Tuesday. Absolutely ridiculous. Wasted my whole afternoon. Will never spend my money with this company.

Nissey A.

08/07/2017 12:00:00 SA

The services was good a tad bit on the expensive side being as though all I got was new faucets and some caulking done and a small copper pipe replaced, so in my opinion $800 was a tad bit too much, I could have bought my own at a cheaper price and just had you install them.. My issue is I had this work done over 2 weeks ago.. why is it taking you so long to cash the check? I hate having this money just sit here and me pinching away at it, I'm not rich I need you to cash this check before it's all gone

Edwina S.

12/10/2017 12:00:00 SA

Len the Plumber really saved me from a disaster! They promptly came to my rescue, to assess my issue, and their Customer Service is awesome! Sam Hoffman, explained everything. He was great!

Helene M.

02/06/2015 12:00:00 SA

a pipe in garage broke, and it was expensive to fix like $600 and the guy they sent I could not communicate well as I could not understand his English , he made too many hole in the ceilings, as all he had to do is run the water to see where the leak came from, then he did not drain our pipes before leaving so the same thing could have happened again, talk about a service...

Sang L.

01/10/2020 12:00:00 SA

After the bad experience, I received a call from their management. I spoke with a lady who was professional and very apologetic. She returned the diagnostic fee and promised me that they would speak to the technician about my experience. I know it can be difficult working with so many employees and hope Len the Plummer can become a solid company they purport to be in their commercials. Anyway, thank you for managing this issue promptly and professionally.

Chris T.

11/19/2016

Called them for emergency service due to a water heater leak. Said someone would be out, never got a call, no one ever showed up.

Craig H.

10/16/2019

They had to excavate my front lawn to replace the sewer line. They left a rather large mound that they said would level out in a few months. They said to call them if it didn't and they would level it. I contacted them several times and they made promises. Now, they are no longer responding to my requests. I spent about $12,000.00 total for repairs. This is no way to treat a customer. They are not trustworthy. BEWARE!!!

Nia L.

12/18/2018

I had standing water in my bathroom and basement sinks and a bad leak into my basement from my kitchen sink. I requested an appointment and was pleasantly surprised that a technician was able to come out the next day.

The tech gave me a quote of $2,000-3,000. I was told that an accurate quote couldn't be provided until the work was started. I decided to just address the most important issue first which was the bathroom sink- the price to snake the drain was $950!

I scheduled the service for a later date but eventually cancelled because I was able to find an independent contractor who was able to fix both the bathroom and basement plumbing issues for only $350.

Although this is a well known company, it's worth the effort to look into other service providers to avoid price gouging. I give two stars for the customer service staff. They were extremely friendly and helpful whenever I called.

Cheryl D.

08/09/2022 12:00:00 SA

Steer clear of this business. They are deceitful liars. This business took advantage of my niece, a new (and young) homeowner. They (claim) they made repairs, but did not provide an estimate and did not get consent to make repairs. After their supposed repairs, they threatened her and forced her to sign Wells Fargo loan forms to pay the almost $3k bill (for the unauthorized work). We had another plumber (a trust-worthy and reliable one) come to assess what was done, and we were told that all they did was install a filter that costs less than $50, and the time it took should have been less than 30 min. Run run run away from this company. We are fighting what they have done. This company is predatory and completely despicable!

Jonathan M.

9/25/2017

Not really sure where the bad reviews are coming from. I contacted them and they sent someone out the next day to look at our plumbing issue. Found out that the drain from the washing machine was not up to code and that even if they snaked the pipe, that it would happen again. John the plumber was extremely helpful and told us what we would have to do if we never wanted it to happen again. He still gave us the option to just snake it but recommended that we get the full service done. He wasn't pushy in any way and just gave us the pros and cons for both. He gave the info and let us decided. He then was very accommodating with my schedule to get it done. He did exactly what he said he was going to do and then some. Manager Cher was amazing as well. She made sure that we were completely satisfied with the service. The whole experience was absolutely amazing. I will be using them every time I need something done.

Joni S.

6/28/2018

VERY Expensive

We have used LTP on several occasions when it was somewhat of an emergency. The work has always been good but little did we know that we were paying approximately three times as much as other plumbers charge! We were looking to have some work done proactively and called LTP. They quoted us $1280. We have since had the exact work done for less than $400! Unbelievable. Also, we had to pay $49 for them just to come out and give us an estimate. While I knew of this charge up front, it seems to me that if LTP was confident in their work and pricing they would not need to charge a show up fee. I feel like that is just another hook to get people to use them since they feel like they don't want to waste $49.

Marjorie B.

2/14/2014

Based on my experience, this company provides highly competent plumbers who are polite, anxious to please, and know their business as well as anyone I have had at my apartment to do work. Their rates are reasonable and worth every penny given the quality of their work. I highly recommend the company.

Adam W.

9/22/2017

Wanted to charge $600 for a simple toilet pull and flange replacement. Completely ridiculous! This was after they called 10 minutes from the end of the my time slot and had to rescheduled for my prior appointment. Rude technician that barely spoke English and was hard to understand. Will NEVER use again!

Justin M.

12/04/2012 12:00:00 SA

i called len the plumber out for a secondary drain which was not draining properly, i was calling around for estimates and when i called len they were trying there hardest to get me to schedule a visit, so i caved and let them in but after 5pm. they called me 5 times before 5 to tell me someone was on the way, seriously? this is why i wasn't trying to schedule it yet. the guy who came to my housefilled up my sink watched it slowly drain and told me all was good, but a low spot in my front yard was enough to make him think that i need a inspection camera to check to see if my main sewage pipe was collapsed. i talked to another plumber on a job site who told me that len are idiots for even suggesting that if the toilets and sinks werent backing up or smelling. none the less len charged me $90 for a drain diagnostic which consisted of him ONLY filling the sink, he didnt even bring tools in my house. now 2 months later the drain is completely clogged. thanks for the spot on diagnosis len, you will not be coming back to fix it, because you couldnt even see the start of the problem.

Rachel C.

10/23/2014

Honesty, integrity, professionalism. I have used this company for several small jobs in my home. They are always responsive and upfront about cost. They are not the cheapest game in town but after a couple bad experiences with other plumbers I get that it's worth it to have something done right the first time. Everyone that works for the company from the person that answers your first call, to dispatch, to the plumbers are professional and honest. They get the work done quickly and they cleaned up after the work which was great. I won't hire anyone else.

David S.

3/13/2023

I can't believe what just happened. I called to have my water heater replaced. The tech showed up and stated he would have to go get it at a certain location or do it tomorrow. He then quoted me $2500 to replace a 50 gallon tank. I told him that was entirely way too much. He got angry and stated well you have to pay the service charge. I stated I understood and gave him my card to process. He threw the card across the room and said I don't need this shit. Stormed out of my house cursing all the way to his vehicle. I will never use this company again.

Tracy M.

8/23/2016

Len The Plumber was great. Our main drain pipe clogged and we had water everywhere. Len the Plumber came out within a few hours of calling them and had us fixed in no time. Matt was professional, knowledgeable and efficient. Thanks for the great service, I would definitely recommend Len The Plumber.

Kay W.

09/09/2017 12:00:00 SA

They are a rip off. They just want to get the service fee and that's it. They show you an outrageous price so that you will just pay the service charge to replace. The guy put no effort into even trying to fix the garbage disposal. I would not recommend them. The guy even looked shady.

Bridget D.

11/19/2021

I had an appointment for a technician to arrive between 5 and 8 pm today. They called at 6:50 pm to say they weren't coming. I could have called any number of other companies to meet my needs and timeline. Unsatisfied almost customer.

Jeff H.

9/17/2013

I was very happy with the service provided by Jay. Our sump pump failed, and the water backed up into our basement. Our usual small-company plumber couldn't get us on his schedule for at least a couple of days. I was very pleased that Len The Plumber could provide same day service at no extra charge. Jay was great about explaining everything to me, providing several options at different prices, and never pressuring me to upgrade or replace the whole system the way other plumbers do. I can't speak to prices; it seemed fair to me based on past experiences. All plumbers are expensive, and Len the Plumber seemed in the right ballpark to me.

Kim B.

4/16/2013

Late on a Sunday evening I discovered that we had an awful leak in our bathroom that was pouring thru my lving room ceiling as the tub drained. The water was just pouring out and although I quickly figured out where it was coming from there was nothing I could do to correct the problem, so I called Len the Plumber. I was able to speak with a representative right away who set up an appointment for the next day.

My appointment was scheduled for the afternoon and was pleasantly surprised to receive a call that a tech was on the way early on in the appointment time window which rarely happens to me, usually I wait around all day only to end up being the last appointment. Well Mark L. was the plumber who came to fix my problem and from the moment he walked in the door he made me feel very secure in knowing that he could indeed fix this issue and the estimate he gave was extremely fair. He got right to work and when he was finished I was extremely pleased. Not only did he fix my leak by replacing the pipes but he went out of his way to correct a couple of issues in the tub without charging me extra. He even allowed me to pick his brain about some other things I was considering having done in the future. I simply cannot say enough good things about Mark L. and the services provided by Len the Plumber.

Juliana S.

7/23/2023

I was having new counter tops put in, the installers did not feel comfortable turning off the gas line in the basement, there was no shutoff in the cabinet under the cook top. The counter top people said they wanted to come back in 2 days so I called Len The Plumber who have used before, they are little more expensive but timely. They came out the following day to put in a gas shut off valve and because I was having a new sink put in, the old galvanized drain pipe needed to be replaced and the plumber thought the old shut off valves should be too. He said he would write up a quote. Several minutes later he came back in with one: $2494. Yep. He said that if I joined their membership club I would save a few hundred dollars, it was $16.50 a month so the new total would be $2120. To say I was absolutely shocked is an understatement but I felt like my back was against the wall because of the counter top people coming back. I was being really really gouged and as a 60 year old woman I really felt fairly vulnerable. I agreed to the work as I was on a deadline. I signed and let him start. I have priced the parts he used: 1/2 gas valve- $9.32, 1/2 nipple-$2.96, 2, 1/4 turn fixtures valves- $9.98 each, 2 x 10' PVC drain pipe, $17.74, 2, 2 PVC elbows- $3.21 each for a grand total of: $56.40. This does not include whatever amount of glue/putty/adhesive used as that falls under labor. He left for an hour for lunch and to pick-up a part, he spent time in his truck as the glue dried, he probably spent 3 1/2 hours for labor but I will give him 4 hours. That puts the Labor for the job at $515.75 an hour. In the middle of his work I showed him the new gas cooktop, he said he could not install it, it didn't have the proper union threads on it. Said he would talk to a couple of buddies. That amounted to nothing so I had to, that day, order a new cooktop, the other one I had bought a couple of years ago so it was not returnable. And because I had to order a new one, the countertop people had to reschedule for the end of the following week so this extremely overpriced work didn't need to happen except that he had started and I had signed the contract. He also gave me an estimate to come out after the countertops were in to connect a gas hose (which I bought) and connect the sink to the drain line: another $808. I also found out that the membership I had to join to save hundreds on this extremely overpriced work I have to pay every month for a year, I thought I could join and cancel whenever. This was not conveyed to me. So not only did I pay $2120 for this I am now paying $16.50 every single month for a year to Len The Plumber. The counters went in, I called a neighborhood plumber who came highly recommended, he and his assistant were absolutely in shock at what I was charged. They installed the cooktop and sink for $288, Len The Plumber wanted $808, and that was their discounted rate. The $2120 job that just happened he estimated to be around $800. That cooktop that has the wrong threads? It just needed a gas regulator and he as a licensed plumber for Len The Plumber didn't know that? Very scary. To say I am sick at what I spent is an understatement. They are preying on people who need help and price gouging plain and simple. Never, ever, use these people.

Renee D.

10/04/2016 12:00:00 SA

The customer service is very good and you will get a plumber fast. Be ready to pay more then double for what a local plumber will charge for the same work. I was quoted $275 to fix a water heater pressure valve for just labor. The job would only take 20 min max and I was providing the part because the part was in warranty. I also needed a pressure valve on my main water line due to the water pressure being very high. That valve was between $545 and $905 depending on the one I picked. So the total job would cost me between $820 to $1180. I called another local plumber and the total I paid for the exact same work was $368. This company charges unfair pricing. Its a good thing I could wait.

John G.

07/09/2019 12:00:00 SA

I had two bathroom sinks in my apartment that were clogged and needed to be snaked. Len the Plumber sent a plumber over to provide an estimate (at a cost of $50 just for making the trip). The estimate itself was the real stunner: $800. Obviously, I said no way and sent the gentleman on his way. Now I have another plumber coming over on Friday to do both drains for $275, which is what it should cost. I just called Len the Plumber's HQ to complain about their ridiculous estimate and they were not interested in my complaint at all. This place is terrible. Go elsewhere.

Mike M.

6/19/2015

So they advertise 24 hour emergency service as well as same day service. My sump pump burned itself out at 4:30 AM, so I awoke to a smokey house. I called and left a message with the answering service, and someone called me back shortly after 7AM saying they could be here between 2-6. At 4:30 this afternoon, I got a call saying they wouldn't be able to make it, and would I like to reschedule for next week. I explained that I needed emergency service because the water was rising and rain was expected tonight, but was told I couldn't get an appointment until 12-4 tomorrow. By that point, my basement would be flooded. I canceled plans and wasted my afternoon expecting that they would live up to their advertisement of same day, 24 hour emergency service, and was left incredibly disappointed. Don't advertise something you can't provide.

Bonita B.

05/06/2015 12:00:00 SA

I scheduled an appointment to fix or repair a leaking faucet in my mother's kitchen in Baltimore, MD. I got an email confirmation and then a reminder phonecall a few minutes before the serviceman (Bill) arrived.

He inspected the faucet and advised us of our options. I decided to replace the faucet, since it was at least 20 years old. The replacement was another brand but an excellent match. Although he was missing a part that he had to make a trip to obtain, he did a great job, explaining the costs beforehand.

We also asked him to check a leak under the bathroom sink. He did and advised us of the problem. We gave him the go-ahead and he quickly resolved the problem there, as well.

I have no idea what another plumber would have charged, but I think the amount charged was reasonable. Plumbing work is NOT cheap!

I would not hesitate to call Len the Plumber in the future..... And would welcome Bill to return.

John H.

11/02/2015 12:00:00 SA

The good: The plumber was timely, polite, and quick.
The bad: They weren't honest with me about the price. Also, their price for the repair was far higher than their competitors.

I called Len the Plumber for a leaky water shut off valve inside my house. I told the salesperson/dispatcher what the problem was and that I wanted them to replace the valve. I asked them for a price on the phone. The person I spoke to said that they weren't sure about the price, it depended on outside factors, and the only price they could guarantee me was the non-refundable show-up fee.

Once the plumber showed up, he consulted his price book and said it would cost roughly $500 to replace the valve. I asked why the person on the phone did not give me that quote, given that it was a very standard repair. He didn't have an answer. Worse, the price on the internet for the same work was about $250~$300. However, with the plumber on site and having already sunk the money for the show up fee, I decided to go ahead with the repair.

It took the plumber roughly 10 minutes to replace the valve, which amounted to $50 a minute.

I don't fault him for his speed, or the quality of his work. However, people should know that Len the Plumber wasn't upfront about the costs for a very a standard repair, and that their costs were far higher than their competitors.

Carrie A.

12/13/2015

Unfortunately I can't review their actual work, because the quote was so absurdly high I didn't even want them to start. To install a $39 showerhead that I installed the first time (allbeit not as tightly as it should have been!) would have cost over $350. I knew the exact work I needed done when I called them via phone, and they claimed they couldn't give me any cost estimates and that I had to pay them $49 to come and look the job over. When I pointed out exactly what I needed (a showerhead, rocket science!), a quote was given immediately. So I paid $49 for a quote I'm not taking up. How can a consumer shop around for the best price and value if you have to pay $49 for a quote because a plumber can't call you with a price?

Vic A.

12/09/2019 12:00:00 SA

This company took advantage of an emergency and charged me $1053.00 to install a faucet and two valves. The technician spent about an hour and a half in my house. He kept me talking for about an hour and only spent about 30 minutes doing the job. I'm currently reporting this to the BBB. I contacted them after I figured out I was gouged and they told me that they could charge me that because they are one of the larger companies. Go figure.

Kathleen W.

11/24/2018

I have used Len the Plumber in the past years for various small jobs and had no complaints, however i called to have a kitchen drain unclogged several weeks ago. I told the service person where the problem was. He quoted me a price which i stated i couldn't afford so we settled for that once i stated what i could pay.

I shared with him where the clogged was and how the issue had been resolved previously by other technicians by taking the elbow pipe a lose from under my kitchen sink and unclogged it from there which he didn't listen to. After checking the water faucets in the bathroom upstairs he decided it could be a main water line. I told him that that pipe had never been opened in all of the 29 years i have been in this house but he insisted that he was going to open it which didn't hapoen by the way. After all of that he then did what i suggested from the beginning which took about 20 minutes.

He left without giving me a ticket or a receipt.

I first thought that he overcharged me, didn't take my suggestion of what he should do to fix the problem.

Most importantly i wrote this in the survey from Len the Plummer. Never received a response, nor a receipt for the service which was $335.00.

I am a very unhapper former customer of theirs and will not recommend to anyone for their services any longer.

Chris C.

05/09/2022 12:00:00 SA

The tech was nice and so far everything seems fine, but got pretty ripped off and definitely not a good value.

I had 2 problems:
1) Toilet supply line valve was broken and dripping. I ran into the issue when trying to change out the fill valve so I had them change that as well figuring it would add much in the way of time. $499

2) Shutoff valve for external hose bib was dripping when opened. The tech replaced the valve and the hose bib. $596

I was quoted $985, which I felt was pretty expensive, but I needed it fixed.

However the job took 2 hours so I started doing the math at what exactly could their bill rate be. I am used to plumbers charging around $200-$250 an hour so that means they had to be charging me $600 in parts, which seems outrageous considering the parts required.

I called the company to get clarity about their bill and their repeated line is We do not charge per hour or parts, we charge what it takes to perform the service. This is clearly just a way to obfuscate the invoice so it's unclear what you are actually paying for.

Considering they charge by the job it's also odd they are unable to provide a rough estimate over the phone. That's because they know if you were told that a basic replacement of a toilet supply valve is $400-$500 you would go elsewhere. (I got this done in 2020 in NoVA and it was $205 total ($170 labor - 45 minutes / $35 parts)

The major parts listed (Toilet Shutoff valve, toilet fill valve/flapper, shutoff valve for hose bib, frost proof hose bib) most likely cost less than $100 and if you assume a hourly labor bill rate of $250/hr that leaves a delta about about ~$385. Of course they would claim additional overhead, but regardless it's a pretty steep upcharge.

It's my fault for not questioning it when I heard it and I should have gone with my gut, but then I'd be stuck with the dispatch fee and a leaking valve.

Will use another company in the future.

Alina P.

4/27/2019

Len the Plumber is a complete rip off. On the phone we were told there would be a $49 fee for the technician to come out and diagnose the problem. When he showed up, he wanted almost $192 for up to 1 hour to find the leak in the gas supply line to the pool heater, which we had already pointed out to him. But he said it would not take that long and any unused amount would be credited back, so we agreed. He spent less than 15 minutes looking at the problem and then the next 45 minutes in his truck smoking. I went to ask him what he was doing and he claimed he was on the phone with a supplier to get an estimate for the parts needed for the repair. I don't understand why I have to pay for someone to be on the phone and write an estimate, if that is even what he was really doing, nor why it should take 45 minutes to estimate the cost of simple supplies. Then he proceeded to propose a $1500 job. Of course, we wanted a second opinion. The other technician that we called tightened the existing fittings, which stopped the leak right away. It was such as simple job he didn't even want to charge us. We had to beg him to let us pay him for his time. I don't know if ripping people off by overcharging while the technician takes a break in his truck and suggesting overpriced work that does not need to be done is part of how Len operates, but I'm going to post this review to Yelp and Google so that other consumers can learn from my mistake.

Adam W.

12/10/2018 12:00:00 SA

Pipe broke at connection to water supply valve leading to toilet. I was able to shut off the house water before any major flooding. Called Len the Plumber and was able to get something scheduled for the next morning. The plumber they sent was on time, good at communication, and got the job done in 5 minutes. Apparently a small adapter to the shut off valve corroded and broke as it was an old galvanized piece, not copper like the rest of my plumbing. Fine so far. HOWEVER, the cost to replace a $6 valve and a 2 adapter pipe was $282!!! It only took the plumber 5 minutes. I paid as I had to get to work and didn't have time to schedule another plumber, but come on, this price is not okay. Would never use again.

Jeffrey M.

10/17/2015

Had a water hammer that a local plumber could not root cause. Len The Plumber traced it to expansion tank on our water heater. Problem solved.

Liz G.

05/08/2020 12:00:00 SA

If I could give less than 0 stars I would. Avoid this company at all costs. I have never gone online to leave a review of this nature but I can't scream from the rooftops enough how worthless they were. They charged several hundred more than a thousand dollars to literally do and fix NOTHING.

Sandy H.

1/21/2018

My husband called Len to come out and give us an estimate for a main water line repair. This is a big job and we were trying to gather estimates - Len was our second estimate. We had just purchased this house two months prior and had a busted line leaking about 1 gallon per minute out at the meter - such a nightmare. The gentleman from Len arrived on time and on the very same day we called - a sense of urgency we couldn't find anywhere else. He checked for the problem and told us that he believed the issue was on the city's side, but gave us an estimate anyway in case it was actually on our side. He also told us that the hardware appeared to be new and that we should try to find the plumber who did that work because it was probably under warranty. He gave us an estimate that was $2000 cheaper than the first plumber we called. Yes, two-thousand. Len even helped us locate the plumber who replaced the line just a year ago, before we owned the house. I can't say enough how much I appreciate the honesty and integrity of this plumber and the company. I will forever recommend this company to anyone who needs a plumber and this will surely be the number I call whenever I need a plumber in the future. Len could have easily made several thousand dollars off of us doing a job that we didn't need to pay for at all. The work was indeed under warranty. I am so grateful for the honesty and the level of service. Way above and beyond!!

Greg S.

3/30/2020

Needed a disposer replaced, they told me I needed all new piping and would be an extra $500. Mr Rooter came and put in a new disposer for $600 less and works great. Clearly trying to rip me off here and won't ever go back.

Brandy J.

1/20/2012

My water heater broke so I needed a new one right away. I had one company come out first and tell me that it would cost $1800 for a new water heater (they only carry their own overpriced brand) and they refused to fix my water heater to give me time to find a better deal. I called at least ten other places who either couldn't come out that day or also only carried one overpriced brand of water heater.

I called Len and they said they would send a plumber within hours and that plumber would have a variety of water heaters on his truck. The plumber came, was professional, and replaced my water heater for about $950. Yes, it's still expensive but not nearly as bad as the others and they didn't try to bs me.

I will definitely use them again.

Christopher T.

7/26/2020

Scheduled an appointment. I waited patiently from 12 pm - 4 pm. Called to find out when they would arrive--was told that the tech would be unable to come to the appointment. Why schedule an appointment if you cannot make the agreed time?! You have no problem taking my money when it suits you. Now I wasted my day waiting for your service. You operator acted flippantly when I told her that I would go elsewhere for service.
I called a competitor and they are now on their way. I hope you realize that you lost a customer, who spent thousands with your company in the past--and planned on having other work done.

Brian D.

10/19/2020

The experience was a disaster.

We had a slow leak in our shower.

The plumber's solution involved cutting a hole in the wall to remove the diverter ( I hope I recall the correct name for the part). He would have removed tile as well as drywall. The price quoted for the diverter was $750. He suggested we replace the single faucet with individual faucets for hot and cold water at $150 each. The total cost would have been over $1000, before fixing the hole in the wall.

We dismissed him.

We called another plumber. He fixed the leak for a total cost of $175

You should terminate this plumber. He was a crook.

I will never call Len the Plumber again.

Abby G.

1/29/2022

If I could, I'd give them zero stars, that that's not possible. Len the Plumber is so horrible, but I can't even judge their plumbing skills because they didn't even bother to show up. Embarrassing. Called at 6:05 am this morning for an emergency and was told the plumber would arrive between 8-11 am. Got a text at 10:46 saying that technician Joseph Anderson is on his way and would arrive in 30-45 minutes, so they weren't even going to be on time anyways. Called at 12:30 to find out if Mr. Anderson was on his way and if he was even okay. That's when I was told that perhaps another appointment went late or that the 1 inch of snow and cleared roads delayed his arrival. Unbelievable. I called again at 1:30 and was told someone would get back to us immediately. According to Len the Plumber, immediately means 2 hours later, because they then had the audacity to call me back at 3:31 to discuss my appointment. By that time, I already had another plumber troubleshoot the issue. I'll never use Len the Plumber again.

Roslyn S.

12/06/2022 12:00:00 SA

had a small drip leak in the basement. Called My husband called Len the plumber and the repairman was nice. He was in my home for maybe 45 minutes and the price was $490. When did plumbers make $500 an hour? I think this company takes advantage of people that needs their help. Will definitely not call this company again. I also will tell anyone looking for a plumber not to use them. Price gouging at its best.

Sandrine T.

12/12/2018 12:00:00 SA

They are so dishonest. They did a job less than a month after the same problem occurred. I called them, we have an appointment ( I waited 2 hours) then I called them. They said that I had the change the whole boiler. That the technician let me know at the previous visit; Which is a LIE. They didn't come check if the job was not done right the first time. I paid $800 and less than a month later same problem. May be the guy fixed the wrong thing. Now I don't even know if they know what they are doing. Or they are just in the business of abusing people. I am not one leave negative review but I am telling don't use them. If you think that I just an angry person go ahead. You will remember this rating when it is gonna be too late.

Yelp Y.

12/14/2019

called len the plumber due to a good experience last time. they said that they won't service any property managers. only direct owners. and that i'm not allowed to speak with a supervisor. i have cold tenants, the full amount for the job cash-in-hand, and a cold radiator. refused service. didn't care about prior positive history, or cold tenants. 0 stars.

David C.

06/04/2012 12:00:00 SA

I had a gas leak. BGE came in and located the leak in about 10 minutes - it was the hook up to the gas range. BGE shut off the gas. I left my wife a blank check to pay for the work the next day. I figured a range hook up would be 2-300 bucks tops. Len the Plumber came and hooked up the range with their special 3/4-inch Ward flexible tubing (Approx $6 per foot by my calculations). Their bill said completely disassemble gas line (it was about 6 feet)...reassemble with 3/4 Ward tubing and check the rest of the line for leaks. Now I watched BGE do it in 10 minutes (check the line for leaks). The bill for this services was $642 for about one hour of work and 6 feet of tubing. Later, they refused to give an answer for how much they charge to hook up a gas range....a question every other plumber I called readily answered. Guess what, the cost given by those plumbers was between 2-300 dollars. I gave them a chance to make it right, but they refused.

Kirk C.

1/16/2023

This company came out to service our sump pump in May 2022 and I paid the technician at the time of service. They are calling me now in Jan. to say they did not get paid. Plus, they charged an emergency fee but did not come out until the next day. So, they are expecting me to go back all the way to May to find on my statements proof of payment to them when I know I paid them because he made me pay before he could even go to the warehouse to get the new sump pump. I told they should write this off their books since this was not my fault and expecting a customer to go back and research where it was charged on their account almost 7 months later is unexceptable. Truly a mistake on the technician's part to not have taken the payment correctly. So, then I have the GM from the company calling me Mike Mastranedrea and basically threatening me he was going to turn me over to collections and when I told him to not threaten me and he stated it's not a threat it's a promise. Very unprofessional and a jerk on the phone. Not the way you would talk to a customer at all or should at least. So tired of dealing with jerks especially when it is their screw up not mine. They should have sent me a bill a long time ago or called me in June if they had issues with something. They were asking me something about a wells fargo account and I don't even have a Well's Fargo acct. but to email me for payment 7 months after the service is ridiculous.

Cal H.

10/10/2020 12:00:00 SA

Len The Plumber . Community Beware: Yesterday I called Len The Plumber to request service to remove and install three toilets. I purchased the new toilets for installation myself along with all hardware needed. The company sent a plumber to give me an estimate. After he arrived and inspected the cost was over $1,000.00. He wanted a down payment until he could return Monday to do the installation. He also stated that all hardware for my new toilets would be in the cost to install. To which I said No. this morning I called the company to cancel service and to report that I was given an service fee that was 70% more than what it should have been. I was able to Home Advisor service for $343.00 fixed rate. I would not recommend doing business with this company. No apology and no return call from their manager. Please be aware when in need of plumbing. Fixed rates and itemized estimates are essential.

Richard B.

11/28/2014

Showed up on time and completed work but extremely overpriced and did not fully detail or justify the high cost. Charged $550 for job the took 2 hours and less than $15.00 in parts to reconnect a disposal to a new sink, already mounted in countertop and mount a faucet that I provided.

Kerri M.

7/13/2017

The technician, Shawn, was VERY rude and unprofessional. I manage a business and when he called for help with finding one of our locations, he just kept speaking over me and repeating that he needed the cross street even after I told him I wasn't that familiar with the area so I was going to google it to find out but that it was in the ______ building(because the name is very large and would give him something to look for), but he just continued to talking over me and reiterated that he's not familiar with the area. As soon as he arrived, he criticized me for the name of the street I gave him across from us(not the one we're actually located on, which he had to begin with), and then when I showed him where the leak was, he promptly corrected me on where the leak was in a condescending manner(I'm not a plumber! That's why I called you!), and then told me they don't do work on Kohler and tried to get me to pay him before leaving. I will never use this company again and will tell anyone willing to listen to never use them also. He had a younger man along with him (who I think may have been training) who seemed like he would have been nice, but Shawn was overbearing and rude.The number he called me on ended in 2429, so I'm sorry in advance if you do not heed my warning and he's the one you get.

EDIT: Nancy reached out and was very professional and apologetic, and wanted to make up for his conduct by sending someone else out to take a look. She stated that they don't carry parts for Kohler, but that they can always order whatever's needed after they determine the cause of the problem. 3 stars now, up from 1, I will update once more after that visit.

EDIT: They almost didn't send anyone because when they called to let me know the tech was on their way, it went to voicemail(office is located in the basement of the building so reception isn't great). Once I eventually got ahold of someone and they sent out a tech though, we were able to get the leak taken care of that day. Still a headache given the entire process and how much time I ultimately had to spend talking to people and driving back and forth, but at least it's done. The tech they sent, Joe, was fantastic.

Lisa H.

7/21/2022

We had Len clean our kitchen pipes a couple years ago for $280. Sink was backing up lately so had them come out. The woman said over $500! She said she'd apply the $80off coupon AND $60 off, but then later said she couldn't do the 60. She said gurgling sounds are from roof pipe (which they don't clean). Instead of throwing away the visit fee, we agreed. She cleaned the pipe under the kitchen in the basement and said it looked like dog food and vomit poured out. We don't eat meat, our little dog eats ALL his food (it's never IN the sink) & any vomit is NOT done in the sink! She made my mom feel like a liar. The invoice also says 80 AND 60 off but the 60 wasn't applied. We paid for the 1st 90 minutes of work but she only took 30 mins and didn't even bother to clean the pipes UNDER the kitchen sink or the trap. Everywhere online it says average is $100-300. Not only was my mom basically called a liar, but the price was steep and the woman coulda at least cleaned ALL the pipes there. When my mom said she bathed our little dog in the sink today, the woman put on the invoice that we bathed the dog yesterday and then the clog started. That is NOT accurate at ALL. Plus we use a strainer in the sink and put a towel IN the sink so NO hair got in the drain from a non-shedding dog bath. Will never use them again.

Ali P.

10/21/2021

My tangent scheduled the leak from the dish washer disposal. They technician came out and said they want $535 to replace the dishware with a Badger 1, 1/3 HP. The unit sells for $99 at Home Depot. We had no choice but to replace it. Took the technician less than 15 minutes to open the old one and to screw the new one in place. They charged us $535! Over 5 times the price of the disposal!!! that is over $1000 per hour!!!! Extortionate!
They are way overpriced. Their service with the part shouldn't have cost more than $250.
I don't recommend them at all!
Call someone else or do this simple job yourselves or ask a friend to do it for you, you may pay them $50 for their trouble.
I give Len The Plumber a very low score for being so overpriced, terrible for charging their customers so much. check out the complaints on Yelp. Facebook, and other media. they over charged most everyone, why are they still in business, city should close them down!!

Lawrence W.

12/10/2013 12:00:00 SA

I have utilized Len the plumber twice now for my emergency needs with very good satisfaction of timeliness and quality of workmanship. I recommend same for your needs.

Tom L.

01/05/2019 12:00:00 SA

Rip off!!!
Charged my senior parents over $500 to fix a running toilet. Probably took $15 in parts and only took 30 minutes of time. Could have bought two new new toilets for that!

Shuzhou S.

5/20/2019

Len the plumber charge me $400 for a minor drain unclog at kitchen and took them less than 30 minutes in and out of work with a plumber snake; their pricing is certainly not transparent; you could not find the pricing information anywhere online or even talk to their representative, it is seems your are completely at the mercy of their technician when come to pricing. They will call you at 6:30 am saying that they will show up that day, and they gave me the 10 - 2 pm time range that technician will arrive. When I call them at around 3 pm, their Van show up in my driveway 1 minute after. This make me feel this is all a setup. It is so late in the day, They know we don't have an alternative but hire them at RIP OFF pricing. I am hoping this is just isolated incident with this specific technician .

Sharyn Y.

3/19/2021

Len M. asked for information about my service call, which I provided, but he has not yet responded. Wonder why.

Barbara D.

8/31/2018

I had a sink leak. The garbage disposal ran no problem. I only use it for small clean ups. I pulled all things from under the sink. A shelf was permanently removed which was no big deal. At the end of call which cost over $800. I said to plumber lets make sure it does no leak. It did leak and the guy seemed to use a tool and solder the pipe to the insert on the garbage disposal. He assured that it was fixed and the problem was solved. Well less than 6 weeks later it is leaking again. Called Len the Plumber multiple times. Asked to speak to supervisor which I needed to come to the house. Was put on hold and told Ashley the Supervisor was away from her desk. She would get an E-mail to contact me. Well I am still waiting; cannot use the kitchen sink - have cabinet open to dry it out! Do not spend your money with a company that does not make the work right; overcharges $800 for less than hours work. We are all in the wrong business if we are not making $800 an hour!!
Barb from Lutherville, Md.

George T.

9/13/2017

Paid my $49.00 service charge gladly just to get them out of my house. They are overcharging & figure that you'll ether pay or tell them to leave. I choose not to pay there 3x the cost of a job. Seems there perfectly satisfied just to accept the service fee. Poor business model. I never call them again and will tell everyone I know not to use them!

Lourdes V.

09/12/2016 12:00:00 SA

Lawrence Smith is the best...he did a fabulous job unclogging our sewer and helping us connect with a water restoration company in order to clean up the mess caused by the sewer back up. He also stayed with us until all work was completed and we will definitely use Len The Plumber's services again! Lawrence was extremely professional and kept us calm through this huge ordeal...we are eternally grateful!!

A G.

3/22/2021

Very responsive for the initial call. The plumber was very professional and got the work done quickly. Good follow up

M M.

4/27/2016

I tried calling plumbers I had used in the past on a Saturday and either no one answered or I got an answering machine with no emergency numbers to call. Len The Plumber had a live dispatcher and plumber available on Saturday. My water heater was on faulty legs that had split apart. We had pipes that were bent because of the weight. We avoided a lot of damage from water because Mike G came out promptly and stabilized the water heater. Thanks Mike! Great to work with and customer service on the weekends. You can't get better than that!

Connie B.

09/07/2016 12:00:00 SA

What a disaster this company is. They came to the house today and said fixing a faucet would be $319. I thought that was expensive but just wanted the job done. The plumber noted on the invoice after the job was done that the work probably wont work and for another $769 he can replace the taps. When I complained to the service manager Thomas Dempsey he said 'well it stops the drips right' - (it takes 20 mins to stop dripping) - this is not fixed Mr Dempsey nor is it a reflection of pride in ones work. Brad Davis the Branch manager then said that I was told the options before the work was done. REALLY Mr Davis, so you heard the conversation by ESP? Fortunately for us all, I have a witness that heard the whole conversation. Shoddy plumbers and dishonest business practice - I dont believe this is what the owner Len Bush had in mind when he said his company has repeat business because of their outstanding customer service.

I will let the BBB and consumer affairs take over for now

Jeremy S.

11/29/2021

INVOICE #120283832

I called Len the Plumber and technician Scott D. was sent out the same day on November 15th to fix a leak stemming from the toilet and to install a new drain stopper.

1) Toilet Leak: Scott stated he knew why the toilet was leaking and installed new parts. The toilet is still leaking from the same place, and furthermore, when we turn the water line off to stop leaking in between uses and then back on, it now squirts out water which it did not do before. Meaning, the leak is worse.

2) Drain Stopper: Scott stated that there was a repair that had to be made to the drain pipe to allow proper installation and functioning of the new drain stopper, which I approved. Subsequent to the fix and installation of the drain stopper, the sink no longer drains. Prior to Scott's work, the sink drained without any issue, so it is clear that his repair and installation were not done correctly.

I called Len the Plumber to notify them of the issues on November 16th and Scott returned on November 17th. After inspecting his work from the prior day for less than 1 minute, he attempted to suggest that more paid work was required to fix the issues he caused (poor sink drainage), or complete the work on the toilet which he never fixed to begin with.

Scott left 5 minutes after arriving and said that I need to call the Service Manager, Daniel B. from the local office, which I did the same day (Nov 17th). Daniel informed me that he would be reviewing the matter and calling me back within 48 hours. He still has not returned my call even though I have called 6 times over the past 2 weeks since then in an attempt to get in contact with Daniel and have the matter resolved.

Do not trust Len the Plumber. Poor quality work and zero responsiveness.

Frank C.

12/30/2016

Pros: They do good work and their same day service can be a blessing in emergency situations.
Cons: Their labor pricing is not based on an hourly rate, but rather on labor guidelines provided to their techs. These labor guidelines are established using the average of a low and high cost for each project, but this average appears to be slanted more to the high end. The result is that, in most cases, you end up paying inflated labor rates for the project. Using an hourly rate would make it much more equitable and more transparent, not to mention less expensive, for the customer.

Georgia S.

04/08/2019 12:00:00 SA

$778.00 for snaking the line (took about 60 minutes) and a camera review of the job.(30 min) Plumber highly recommended new toilet even though current one is only 9 years old. I declined. Felt as if I was in charge of diagnosing the problem, and while the problem seems to be pinpointed, I said no to the unnecessary new toilet (~$800) and still feel uneasy about his final assessment. Anyway, I overpaid. My warning to you: go find an honest company that charges a fair price.

Diane I.

08/04/2018 12:00:00 SA

Corey N and Derrik J came to the house today. I have had plumbers to the house many times over the years. The basement floods, the sump pump from the laundry bin gets clogged, they clean it out and leave. Corey is the plumbing Doctor, he not only fixed the immediate problem but determined the causes of the flooding and educated me which will save me many dollars and hours of vacuming water in the future. Absolutely awesome work by both men.

Heidi I.

8/25/2020

I would not recommend Len The Plumber to anyone who's time is valuable. We called yesterday (Monday) evening requesting that they send someone ASAP to help us with a VERY pungent odor likened to sauerkraut. They told us they would be able to get out the next day between 10-2 (LOVE the windows). So in short, the entire day was wasted waiting for them only to get a call 45 minutes before 2 to let us know they cannot come out before Thursday. Un FREAKING believable! Ironically, when telling a friend they told me they heard they were horrible and would have told me not to call them if they know. Do yourself a favor, DON'T call Len The Plumber.

Jane S.

5/19/2015

Len the Plumber drained and capped off a leaky auxiliary hot water heater. When I decided to go ahead and replace it a few months later, Tom said new requirements went into place and I needed to pay $160 for an inspection. When I asked why, when WSSC had to inspect anyway, he refused to come at all and wouldn't return my phone calls. When WSSC inspector turned up he was stunned with the irresponsible and dangerous way the water heater had been left -- gas line not properly terminated and venting left open for back draft from primary water heater. This is going to cost me big time. And of course the inspection failed. I won't be calling Len the Plumber again.

Xiao W.

01/10/2017 12:00:00 SA

he wrote cleaning as the repair service...charged $499...and my insurance refused to pay...a week later, the pump is dead again...will never ask Len The Plumber for help

Carol L.

12/30/2017

We called Len the plumber after trying everything we could to fix it, we even got the snake clog cable from Home Depot and the kitchen sink was still clogged. Mr. Clayton arrived the same day, he was very polite. He explained everything clearly and worked really hard, he did an awesome job, we are glad we called!

Ali R.

5/21/2018

I wish there was 0 ratings to choose.
They claim they have 24,7 service which is a big lie.
I called Saturday morning for malfunctioning furnace ,no flame, i was given appointment between 1to 4, I got a call from the office at 3.30 which cancelled the appointments and moved it to Monday morning between 8 to10 , guy waked in and acheking decided that this is not his job but he will have his manager call me personally in 10 minutes which is now6 hours later and no update

Bull H.

3/24/2018

We have a custom kitchen faucet that started leaking. We called Len the Plumber to have it fixed. The tech came out and said he couldn't fix it and we would need to get a new faucet. In the meantime he said we needed a new disposal because it was making noise. He also said that the valves under the sink needed to be replaced and he went to the basement, looked around then said to my wife we should have the main water valve replaced in order to increase water pressure.
The tech said he'd order the faucet. He replaced the disposal with a commercially rated Insinkerator Pro 1100XL. Cleaned a drain upstair that needed to be done, and installed the two new valves under the sink. $1300.00. The cost to finish everything, the new faucet etc., was another $1100.00. Total: $2300.00
When I got home from work I thought what the heck if we have to get a new faucet then I'll just take this one apart and see what's wrong with it. It was easy to take apart. I removed some dirt, put it back together and no leaks. The tech didn't even try to take it apart.
I called and complained but Mike said they rely on the integrity of their techs and apologized but wouldn't do anything.
A few days later we noticed the back splash of the counter being pulled downward from the wall. The tech replaced the old disposal with the new one that weighed approximately 10 lbs more than the original which he removed. The extra weight was pulling the counter top down. Mike the supervisor took my call, asked me to send pictures, then got back with me and said, I've received the pictures and am failing to understand how you believe replacing your garbage disposal with the same exact size (1hp), caused your countertop to sink. By the pictures, it seems you have a double bowl cast iron sink installed in a laminate countertop. From my knowledge as a Master Plumber, I believe the issue your experiencing is due to the extreme weight of the sink. I would recommend you have a countertop contractor evaluate your situation. He may be able to make some recommendations on repair. Please let me know if I can be of any further assistance.
Regards,
Mike/ Baltimore Service Manager
The kitchen was installed 11 years ago by a reputable well known kitchen remodeling company and the kitchen was and still is beautiful except for the damage done by Len the Plumber.
Folks, DO NOT USE THIS COMPANY. They will rip you off and try to sell you things which you don't need. And they will take advantage of your inexperience in plumbing matters and run up the bill.
I gave them one star because I couldn't write this review without at least one star. Folks, this company is horrible. A BBB complaint will be filed.

Betty H.

06/09/2018 12:00:00 SA

S McHugh was our technician and from the beginning of a phone call for help to a phone call announcing arrival of our plumber, this was a most positive experience. Our plumber was most professional, extremely knowledgable and went to work immediately fixing our two leaks. He was upfront in the estimation of cost and time to finish project. Having two negative experiences in the past with plumber companies, Len the Plumber was 5 star from the beginning of my request on a Memorial Day weekend ! And no extra charges for the holiday emergency.

Janet V.

08/12/2013 12:00:00 SA

I just waited 4 hours for them to show up and when I called they said oops, your appointment is tomorrow!! And then wanted me to wait another 4 hours!! I don't think so!! I KNOW I scheduled the appointment for today!!

Bill C.

02/06/2017 12:00:00 SA

$186 for a 5 minute service call? OUTRAGEOUS!!! And all the tech did was restart the pilot light on my hot water heater!!!

Nooance L.

8/17/2021

$495 for UNDER 1 hour's work?! That's Len the Plumber's labor charge for replacing a standard garbage disposal on an ordinary kitchen sink with clean, easy access. (It's actually $555 but they give you a special discount that gets it down to $495.) The price does not include the disposal itself; that's extra! The company absolutely refused to give me even a rough ballpark estimate by phone in advance, although it's a completely standard job that they've done thousands of times. I wonder why? So, be aware that after you've spent the time to get them out and paid the unrefundable service call fee, you may feel that you have little choice but to accept their deal (you can of course turn it down and lose the money you've paid). Point being, if you enjoy paying ~$500/hr for labor, then Len the Plumber is for you! The technician, Josh, seemed pleasant and competent, so this negative review does not reflect on him.
What is a fair price for replacing a garbage disposal in under 1 hour? If you are, or know of, a good plumber who can live on less than about $500/hr, please broadcast that information. If prices become widely known, the big companies may be more willing to compete on price.

Shay D.

08/09/2018 12:00:00 SA

If I can give 0 stars I would. Called for a plumber and they said they'll send someone out tomorrow during a specific time frame. Got off work early to beat traffic and come home, and they called 5 minutes before arrival time stating they can't come. Next day, they rescheduled for the same time, came home early AGAIN, and someone very rude named Megan called and said no one can make it out because the plumbers are still booked through out the day. This company wastes your time and is not considerate of their customers schedule. I didn't have hot water for 2 days. Def not a reliable company. I would look elsewhere!

Brian T.

01/11/2021 12:00:00 SA

Avoid this company at all cost. Terrible customer service, missed service appointments, and outrageously over priced. Horrible experience.

Melissa S.

10/01/2019 12:00:00 SA

Called Len the Plumber for a leak in my bathroom. The guy comes and makes a whole in the wall in a spot that had nothing to do with the leak. He claims he fixed something. My bathroom shower is still leaking. He charged $800. We were able to get only $200 refunded and still have the same leak.

Marcus P.

6/22/2023

Jason and Anthony did an excellent job installing my new HVAC system. Professionalism, knowledge, and most importantly honesty was on full display. They kept me posted on ever step during the installation. Once the installation was completed they explained in great detail the operation of the new systems. I highly recommend Len the Plumber for HVAC and plumbing needs.

Lorne Y.

08/02/2015 12:00:00 SA

This review will be mixed. I'll start with the bad and end on the good.

Summary:1 star phone service and five star plumbing.

Long Winded details.

The bad: We came home from leave to find water not flowing, but more than dripping from our upstairs bathroom into our downstairs bathroom. So early Saturday evening I called Len the Plumber on their toll free line. As expected they could not get out Saturday night. I've done business with them before and it's been 5 star. So I was fine waiting until Sunday with our water shut off from the main valve. I don't need to smell great on the weekend. So we had a window scheduled for 0900-1300. Fair enough, but this led to the bad and my anger.

On Sunday at morning I got a call from Len the plumber stating that they were overbooked and wouldn't be able to make it. It got real there for me and I wasn't willing to accept that since we stated this was an emergency when I called on Saturday. Those that called on Sunday were not aware of the details of the call made to set up the appointment. It is fine and I didn't mind restating the details. My complaint is that I have the impression that if I did not fight with the persons on the phone, then this would have been put off another day at least. Frankly, I was surprised but the lack of concern for not being able to keep the appointment as we had done business with Len the plumber before and its been great. I really am dissatisfied with the phone support and schedule personnel. If judging on there responsiveness and professionalism, then this would be a 1 star review.

The good: At about 1330L, the plumber Rick arrived. He was caring and competent and made the repairs. It took him an extra hour or so because he had to leave to go home and get his own personal tools a pair of times. Apparently his own truck was in the shop and he had someone else's. Fair enough I say. I was just glad to have someone show up so I could have running water and not have to miss work on Monday. The total for the repairs was $591. I know it is a little higher than market value, but it was an emergency repair and Sunday.

In conclusion, although I've had good experiences in the past, this instance of customer service from the on phone scheduling personnel was the worst I've experienced in a long time from any business. I suppose i could understand that it was a busy day, but they cared not at all for the situation, which made me angry. While I apologize for me anger, I truly believe that they wouldn't have sent someone if I didn't get upset.

1 star for customer service.
5 stars for Rick the plumber. He was professional, competent, understanding, and clearly went out of his way to complete the job with the limited resources available to him. I'm really glad to have running water!

So, therefore balancing the two factors this is a 3 star experience. Begrudgingly though. I'm still mad at the phone experience. I might try Michael and Sons, Millersville plumbing, or one of the other local competitors if there is a next time.

Eric W.

1/31/2019

I had a wonderful experience with Len the Plumber over the last few days.

Jim Long, Master Plumber, took his time to correctly diagnose a very difficult problem in a rental property of mine. He was personable, fair with pricing, and efficient.

I would recommend this company to both homeowners and landlords. Even when I was off site I felt that they were doing right by me.

Jody M.

06/12/2017 12:00:00 SA

A couple of weeks ago I contacted Len the Plumber to get a quote on replacing a hose bib on the back of my house. This would appear to be a simple -- and relatively inexpensive -- job...and the advertising claims that no job is too small. So I agreed to the $49 fee to have the plumber come to my home and provide me with an estimate on the repair...thinking that amount could be applied to the work. Imagine my surprise when the plumber spent less than 5 minutes looking at the indoor plumbing and the exterior bib...and then came back with 2 quotes: one for $659 and another for $758...just to repair or replace a part that costs from $10 to $30. The only conclusion I could draw from this is that the plumber was not interested in a simple repair job and instead provided a quote for an extensive re-working of the pipes inside the house...without ever checking to see if that was needed. Very disappointing...so I declined...was out the $49...and had to clean up the mess he left in my basement when he didn't replace the ceiling tiles he had removed. I provided a review via the company web site and was never contacted -- again...very disappointing.

Patricia E.

12/19/2019

Today I received a call that there wasn't any running water in the house. When I arrived home there was water flowing down the street, a week before Christmas I had a busted pipe. The first company that came to mind was Len the Plumber, I was so glad and extremely relieved that my problem could be fixed within a couple of hours. Wayne was very professional and efficient. The service from the very start was excellent. If you need a plumber call Len the Plumber, you will be satisfied. Thanks Wayne, job well done.

Michelle B.

11/27/2016

I called them on the Friday after Thanksgiving because the garbage disposal was backing up and the pipe under the sink was leaking. The appointment was between 1-5. At about 4, a customer service person calls to say that they are over booked and they will have to reschedule for the next day. I told the, that we had a leak and I told the person that when I called and I would appreciate someone coming out that night. She left me on the schedule. 7:00 comes around, no plumber, so I call back and she says he is on his way. 45 minutes later still no plumber. This time she says he is in my driveway. I go look and he is not there. She says he went to the wrong house but is in the neighborhood and ten minutes later he pulls up. The plumber was nice enough, seemed knowlegable and gave us a price we thought was kind of pricey but he was there and we wanted to get the job done. He snaked the pipes, changed the leaky pipe and $600 later was on his way.
Fast forward to 2 days later...The pipe that he fixed is leaking - he just changed/ fixed it 2 days ago!
I call Len the Plumber customer service and get their answering service. She says they are booked for the rest of the day and will call in the morning. Of course, both my husband and I work and this is a major inconvenience for us and it is really their fault for not fixing it properly in the first place. She says she will page it as an emergency and she can not guarantee someone will call tonight but someone will definitely call in the morning. This was about 2 hours ago and no one has called. To say I am upset is an understatement. Yes, I get it that it was not fixed right. That could happen, but at least call back your customers when it is your error, and try to fix it as soon as possible without inconveniencing the customer. Is that too much to ask?
The customer service is poor, the plumbing appears to be sub par and they are expensive.

John D.

11/18/2019

They cancelled at the last minute after I'd cleared schedule for them during the week. Unreliable.

Fay C.

04/01/2018 12:00:00 SA

We got a leak in our shower room, filled out information in Homeadviser.com, got a call from Len the plumber. I was told $49 for coming out to do the diagnosis, if we accept the work, pay for actual work, $49 will be waived. If do not accept the estimate, only $49 charge. Ok. Sounds good. make an appointment on Saturday, then got a call from them that they can't make it , need to reschedule to Sunday from 8 to 9, the technician did not come out until 11am. And he shows us that we will need to pay $249 for diagnosis fee. We told them we are not aware of the diagnosis fee and was informed $49 is the assessment fee. This is bait and switch , very dishonest practice. Be aware of the scam and stay away from this company.

Steven S.

01/08/2018 12:00:00 SA

HORRIBLE!!! If I could give negative stars I would. Took a day off of work to wait for these clowns and how unprofessional could they be. Gave me a window of 12-4 for service. Received no call of any kind all day and decided around 3:30 I should call to see what was going on. Woman answered and immediately put me on hold. Some guy named Joe gets on the phone and tells me they called me twice and that they now can't perform service until Wednesday. Informed him that I took off of work all day to wait for them and that no one called and he needed to make arrangements for service today as they had promised. He refused and made no effort to make it right. Had my phone with me all day waiting for these people to call - why would I be calling them at 3:30 saying no one called if I received a call?!?!?! Makes no sense whatsoever. Asked how to contact the owner and asked for Joe's last name. Neither of which he would provide. Horrible. Will never call them again and will be telling everyone and anyone I can about their lack of professionalism and disregard for other people's time. Horrible way to run a business.

Fredricka J.

07/07/2023 12:00:00 SA

Good Service, arrived on time and completed instalation of new air conditioning unit!

Sally G.

04/07/2022 12:00:00 SA

We had a clogged kitchen sink that we were dealing with for several weeks. I had tried declogging with one product and used a plunger, my husband used the snake, but minimal success . So my husband decided to call Len the Plummer as he had seen advertisements for same! Their worker came here and said that we would have to commit to $350.00 and there was no guarantees that he could fix it.... We decided that he could go ahead and work, but I felt this was highway robbery . He did end up fixing it with us paying what we had signed for, but one and a half months later here we are back to the same problem. I would never recommend this place! I feel that we paid enough to have them come back to fix it, but that wasn't in their policy! So if you do not want to be taken advantage of never call this place for a clogged drain!

Holly S.

01/12/2020 12:00:00 SA

I made an appointment in advance for Sat between 12-4. I stayed home all day waiting for the plumber to come repair a bathroom sink that was leaking through into my finished basement. They NEVER showed up, NEVER called to say they wouldn't be there or anything! I wasted my entire day. I will NOT call this company ever again. I DO NOT RECOMMEND THIS COMPANY!

Dolly B.

11/16/2018

Len the plumber sucks. The plumber they sent could not even figure out how to flip the breaker back on and his diagnosis was based on childhood experience, not any diagnosis. He was completely wrong. I will never use this company ever again, not recommend them

Suzette C.

8/24/2021

We bought a dishwasher . It was delivered on a Thursday and we found the company did not arrange installation for at least 5 days. We had a dishwasher sitting in our kitchen effectively blocking everything. I called the company and after was offered installation by a plumber we hired. We called and made an appointment with the plumber we usually call. We got a call back several hours later saying they did not offer dishwasher installation.
We called Len the Plumber. They said they would be out that evening. They called close to 8:00 PM to say they would be out between 8:00- 11:00 AM. The next morning they called to say they were running late. They arrived just after noon and quoted us a price of over $700.00. To install the dishwasher. That was just under the cost of the dishwasher. We had no choice so we said go ahead. It took several hours and the installer ran into a problem that took several phone calls to correct. The final bill was @$768.00. We assumed everything was done. We did not know how much the company we purchased the appliance from would cover.
We , of course, went to do dishes and found the built in dishwasher was not secured. It fell forward every time we loaded it. We called Len back. Someone called and left a message. this was Sunday. When we tried to call back we got the answering service. We called again on Monday. We cot a text asking for more information(?) . We once again described our problem. Several calls later an appointment was made for 8:00 - 11:00 AM. At 11:30 AM we called and were told the tech would call us back right away. That was an hour ago- no call. This is intolerable!
The service is way overpriced - if the is a problem they are ghosts.

Matt D.

10/24/2018

I hired Len the Plumber to replace a sewer line in my front yard. During the excavation they destroyed a large limb on a beautiful dogwood tree in my front yard. Without my consent they sawed off nearly a third of the tree before I got home.
It is now 7 months later and the tree is dying. Len the Plumber is refusing to help pay for the cost to replace the tree.

Rommel S.

10/19/2016

Bad experience! I wont recommend this company. I paid too much, cannot tell the root caused, he promised someone from their company to come will use camera to find out the problem. No one came. I called their office and spoke with their manager name Brad said he will check and call me back, it has been two months now still no answer. Worried my sewer not fixed yet which I have already paid them.

Heather T.

04/09/2021 12:00:00 SA

We didn't end up hiring Len the Plumber to replace our water heater because the attempted price gouging was unfathomable! We had a 50 gal LP power vent water heater that bit the bullet, and we were desperate to have it replaced asap. They did send someone out same day, but the technician quoted us $3300!! Sure, power vent units are more expensive, and propane also increases the cost, but after hearing that ridiculous price, I reached out and got 4 other quotes, which ranged from $1800-2500. Each of the plumbers I spoke with outright laughed when I told them about Len the Plumber's quote. I can't believe a company this large would try to take advantage of people like this, especially given the extreme hardship the pandemic has caused for so many. They should be ashamed! :(

Update (4/9/21) - within hours of posting my review, I was contacted by 2-different representatives from Len's, both of whom indicated that the technician who came to my house will be the one negatively affected by my review. One told me that it will be taken into consideration during his performance review, and led me to believe it could affect his pay. The technician (Chad) was professional, friendly and polite - the quote was not something that he came up with on his own, nor did I think he was personally trying to cheat us. The fact that he's going to be the one penalized for my review concerns me even more as to the practices of this company. Then, to top it all off, I was offered incentives to remove or edit my review (i.e. refund the $49 visit fee and/or receive promotions on future services). I'm truly flabbergasted.

Diana P.

09/05/2019 12:00:00 SA

I wish I could give ZERO stars!!! They are horrible to work with and have horrible customer service! Avoid Len The Plumber at all costs unless you want to be ripped off. I called them for a simple leak diagnosis. After they cancelled on me TWICE they finally made it out to my house 2 days later!! The technician did nothing to assess the problem other than to physically look at my shower. He charged me $49.00 diagnostic fee to visually inspect my shower. Afterwards he told me he would send me a price quote. 2 more days passed and I still had no price quote. I had to hen follow up with him several times to get him to send it. When he finally did email me, he sent me several quotes ranging from $6000.00 to $20,000.00. The higher cost end being an entire bathroom remodel!!! I only wanted a leak fixed and they quoted me for a bathroom remodel. Naturally I had another plumber come out for a second opinion. Turns out the fix is a simple O-ring replacement which is a $30 part and about 15 minutes worth of labor totaling a whopping $100.00. LEN THE PLUMBER WANTED TO CHARGE ME $6200.00 FOR THE CHEAPEST PRICE QUOTE, stating I had a leaking shower valve and needed an entire new shower surround! These guys are complete RIP OFF!!!! IF YOU KNOW WHATS GOOD FOR YOU AVOID THEM AT ALL COST!!!

Lauren C.

01/08/2018 12:00:00 SA

Very poor customer service. I called in an emergency plumbing issue for my small business at 9:00 a.m. Saturday, 4:00 p.m. Monday afternoon, I am still waiting for resolution.

Mike C.

2/28/2013

This is an amendment to a review I posted last month. I had wanted kitchen faucet i bought at Home Depot installed. I wanted an estimate and they charged me $49 for the visit but I was not told over the phone. Also plumber said he did not recommend installing a heavy faucet because it would bend on a metal sink as was his experience with them. Said he could sell me one out of truck for $150 and install for $247and apply $49 estimate to it. I wanted mine installed, but he would charge $350. Well, got another plumber to install it for $125 (as they have install agreement with HD) and works like a charm.

I was contacted by Len and they apologized because the plumber quoted me wrong for the install of my faucet and they refunded the $49 because they found I was not told about it over phone. They also explained they have fully licensed and certified plumbers working which is why they may be more than others who don't use licensed plumbers. I admire a business who goes out of their way to satisfy a customer and show they care. I thought they were good before I wrote initial review (just didn't like the estimate) and still believe they are good. Some of their work may cost a little more however you have to take into consideration it may be because the plumber with the lower cost may not be using licensed plumbers and if its a job that you want done right and is not easy you may want to go with Len.

Tonya W.

10/09/2020 12:00:00 SA

On 10/5/2020 Len The Plumber technician incompetently attempted to clear kitchen sink clog but was unsuccessful and suggested that major higher level services were required and charged me $325.00

The next day Michael & Son's technician arrived and performed the exact technique and was successful for $325.00.

Len The Plumber ignored customer customer complaints and request for partial refund. The technician should be retrained at least, fired at best for taking advantage of customer.

Lesa M.

8/16/2013

We were very happy with the service we got from Len the Plumber in response to our water main leak (polybutylene pipe -- need I say more?). The plumber came out within a couple of hours of our call and diagnosed the problem, since we initially didn't know where the water was coming from. He replaced our sump pump immediately (it was inoperable too, and may have been for years without our noticing it), and made arrangements with Howard County (the miss utility people as well as the water inspectors), to be out here on site at the crack of dawn the next day. The same plumber saw the job all the way through., making it all very hassle free.
Our plumber initially told us that they would pull the old pipe out and probably not have to dig a trench. Unfortunately, tree roots made that impossible so the team did have to dig up the yard after all, but they didn't try to get more money out of us when the job suddenly got a lot harder for them.
We were so pleased with their work that we went ahead and had them replace our water heater (original to the house, and on borrowed time for the last 20 years or so.) We would call them again any time we need plumbing done.
I can't speak to the price, since we did not get multiple bids. Since our basement was awash, it was more important to us to get the job done quickly and well.

Mike M.

5/23/2019

How can I even rate their work when they can't even manage to show up for a scheduled appointment. Last week I scheduled a work call for Tues morning with a 10 to 2 show time window. I stayed home and a little after noon got a call from the dispatcher saying that the plumber couldn't make it and they needed to reschedule. We agreed on Friday. Today, Thursday, I got a call this morning saying the plumber was on his way. I went ahead and took the time and waited. I was told the plumber would be at my home in 45 minutes. Two hours later - no show again! I called the dispatcher and was told that the plumber had been to my building but was told by security that he had to leave. I CALL B.S. on that one. There are contractor vehicles here all the time. There is no security here. Why didn't the plumber call dispatch to say he couldn't find me or was having some trouble? Why didn't Len call me to let me know? What happened to being proactive? Nope, just radio silence. So then, the dispatcher says they'll send him back over. When? Anytime before 4. So a third four-hour window! No thanks! If Len can't even get here, there's no telling what kind of job awaits. I'm going elsewhere.

I think that the most frustrating thing was that they never admitted that they screwed up; they never acknowledged the time I wasted waiting for them; nor did they ever say they were sorry. I wish consumer protection laws would allow customers to bill contractors like Len the Plumber for all the hours we waste waiting for no-shows.

Nicole G.

2/28/2022

I'm writing this review after 2 weeks of giving Len The Plumber the chance to rectify this situation. After multiple phone calls with no reply, I'm now posting- which I feel is reasonable. I think it's only fair to give businesses the chance to fix things before publicly airing dirty laundry. Unfortunately, they did not do that.

On Mon 2/14/22 we called for service- pretty bad back up and overflow out of our washing machine drain which led to a broken pipe. When the plumber arrived and looked everything over, he informed us that our washer was draining incorrectly. In addition to the unclogging and repair, and he'd have to run a new draining system for the washer.

The repair was made and new line for the washer was put in on Tues 2/15/22. The plumber left around 3:30 or so. Family members were kind enough to stay for the repair while I was working and paid him. When I got home from work around 5:15, I went downstairs to find that the plumber had broken our closet door. Pieces of the slats were left on the floor. He did not tell anyone this happened.

I immediately called to report the damage as soon as I noticed it. I tried the office number on my invoice but they were closed. So I called the dispatch number and left my name and info. I was told a customer service manager would get back to me the next day (this was Tues 2/15/22). No response. So I called again on Thurs 2/17/22- again, my info was taken and I was told a manager would call/ email me. No response. Called again on Tues 2/22/22- same thing. This time the receptionist actively typed and sent an email directly to the manager while I was on the phone. No response. I called again on Thurs 2/24/22. This time they seemed to know who I was and put me on hold. I finally got in touch with a manager on that phone call. She said to email her pictures of the broken door and that she'd be working the next day, Fri 2/25/22, and that she'd definitely be in touch tomorrow. I emailed the pictures right away. She responded to that email within a few minutes, confirming she received the photos, and again reiterating that she'd be in contact the following day Fri 2/25/22. No response Friday. I figured I'd give another business day just in case. No reply again by close of business today Mon 2/28/22.

I've been calling since the moment I noticed the damage on Tues 2/15/22. We paid over $3,000 for this service. For that amount of money, I do not expect damage to occur. Of course, mistakes and accidents happen. If it does occur, they should own up to it and tell the customer it happened. Furthermore, when the customer is paying $3,000, those mistakes should be fixed. They should not have to repeatedly call for weeks on end to address it. I regret using them as I feel the price was excessive- which I would have overlooked had the experience been better- and there is damage to my home. Now I cannot get a response from Len The Plumber to address and fix this damage. Avoid like the plague.

Cynthia M.

03/04/2018 12:00:00 SA

This company takes advantage of people. They charge you a fee for coming out to your residence and a diagnostic fee even if they don't fix anything. I am a homeowner, I thought my drain was backed up, gave Len the plumber a call, $49 to drive to my home, technician went in my basement, he told me it was my turtle tank, and still charged me $236, their diagnostic fee. I will never call them again and will not recommend their services to anyone.

I posted a review awhile ago, haven't heard anything from Len the plumber or a manager and to top it all off, I wish I had read all of the terrible reviews this company has.

Steve C.

9/22/2018

Very expensive now!!! They quoted $2,050 more than their price when they installed a water heater 13 years ago. I checked the price for the water heater myself and it was $800 without dealer discounts. So they want $2,300 to install. Total $3,300. Ouch. Got another company to do the job for $2,100 including the water heater.

Patty N.

11/16/2020

On Saturday 14, 2020, I booked appointment starting at 8am-noon window. Called several times to customer service to get estimated time of arrival. I asked if they could reach plumber to see what the status and ETA was. Was told each time that the department she needed to reach, wasn't available nor was dispatcher - to reach plumber. After several attempts to find out status of plumber, at 11:30am I got courtesy call from customer service representative saying they are on the way and will arrive within 30-40 minutes. At 12:30pm still no show, called back to be told We are sorry we can't make it today! ----I TOTALLY LOST IT!!!!!!!!!!
I will never use them again. Wasted day dealing with this unprofessional company. BEWARE IT COULD HAPPEN TO YOU!!!!

Philip S.

12/15/2018

Quickly and professionally fixed a leaky pipe under my Grandparent's concrete basement floor the day we called. They respected our space and possessions and did a great job cleaning up. We'd recommend Jeff and Brandon Hemp to anyone.

Dana B.

10/14/2016

On the Sunday before Columbus Day holiday, my toilet got clogged and the plunger I have wasn't working. After 3 flushing attempts where it almost overflowed, I gave up and got on online with Len the Plumber. I decided that I could wait until the next morning for a service call and scheduled online. Within the hour, Lauren from Customer Service called to confirm the appointment. (This was on a SUNDAY!!) Score 1 point for customer service. The next day, I got a call from Tony telling me my tech would be at my home in about a 1/2 hours, but he actually showed up in 20 minutes. Scored another point with me. My tech was Greg Price and immediately upon entering the front door, he pulled out his shoe covers and pulled them over his shoe. Scored a 3rd point with me. He went right to work in my bathroom, but had to return to his truck for another piece of equipment and wasn't gone 3 minutes. Unclogged the toilet and everything flushed away! Score the 4th point with me. I had recently purchased a new toilet seat and was unsure (really uncomfortable) of exactly how to remove the old one, so I asked Greg if he would show me how, but he just did it for me. Score the 5th point with me. Finalized the paper work, accepted my credit card for payment and left. All in all the entire event was less than one hour and will definitely recommend Len the Plumber to everyone and anyone that needs help. Thank you all!!

Pat M.

8/29/2019

I came home from vacation on a Saturday evening to find out that my outside faucet had been leaking. i called Len the Plumber on Sunday to have them come out. They did show up and advised that the old galvanized pipe was busted and it had to be repaired and quoted $900.00. I thought that was outrageous but really had no choice as it needed to be repaired and it being Sunday could not call another plumber. They replaced the existing sill cock and replaced approximately 8' of the galvanize pipe with copper tubing. They also replaced the shut off value. The job took approx. 2 to 2 1/2 hours and charged $900.00.
My stepfather came over the next day and was livid that they charged so much money and did not even put in a frost-free faucet. I had another plumber come over the next weekend to quote me on replacing my hot water heater and to replace the remaining galvanize pipes with copper pipe. They quoted me $2000.00 and Len the Plumber gave me an estimate of $1900.00 for the hot water heater and $2500.00 to replace the remaining pipes. While the plumber was there I had him look at the job Len the Plumber did. He quoted no more than $400.00 and that would include a frost fee faucet. He also said that the guy put the shut off valve in backwards and there was no room to bleed it. I called Len the Plumber on 7/23 and requested to speak to a manager to have them come out, look at the job done and tell me they would have charged $900.00 for that job. I was advised that they manager would call me back and they have 24 hrs to return the call. On 7/24 I called and said that the manager had not called and was told that they have 48 hrs to return the call and they were in meetings all day on 7/24 and they are returning calls today (meaning 7/24). On 7/25 still no return call so I called again and was not pleasant. They advised they had 48 hrs and I said that it had been 48 hrs. She checked and said the manager I needed to speak to was out of the office. I said, that was not my problem and I wanted to speak to a manager immediately. She said she would send an email, but someone would return the call. I advised, if nobody returned my call by close of business 7/25 I was sending letters to the radio and TV stations, filing a complaint with the better business bureau and writing a ready BAD review. Nobody called so here is my review. BBB has been sent a complaint and the letters to the radio and TV station go in the mail tomorrow. If they are going to advertise they need to know what type of service they provide.
I feel that I was totally ripped off and taken advantage of. Not to mention my husband who was an electrician was burnt badly at work when a transformer blew and lost all his fingers. I believe the repair guy saw that, as it is very obvious and took advantage of the situation. Knowing he could repair it himself.
I could not submit until I rated something. I gave them a 1 but they do not deserve a 1.
After numerous calls they finally sent a tech manager came back end of July to look over the job and the shut off valve was backwards, which the manager did correct. The frost free faucet (long story) but we left as is.The manager offer to refund $200.00, as the job only called for $720.00 I believe and advised the refund would take 3-4 weeks. Today 8/29 still not refund and they will not return any of my calls. I called today 8/29 and request the owner to call me. Let's see what happens. Most likely NOTHING. DO NOT USE THEM!!!

Lienna H.

5/15/2022

Can't saying anything about the quality of the service, but they are definitely unreliable and may cancel two days in a row with what sounded like a bogus excuse - like they did with us. We had a plumbing emergency and called this company Saturday morning. We were told the truck was out on priority jobs (apparently, not having access to plumbing like we did wasn't), but we were promised a visit that day between 2 and 5. At 3:40 somebody called us and said the truck broke down on the side of the road and they had to cancel. They promised the visit the following day. At that point it was too late in the day to call someone else, we were promised the visit the following day, and with some stuff going on here, we didn't think that we needed to call anybody else. But the following day the story repeated itself. We were expecting them 2 to 5 only to get a phone call at roughly the same time with roughly the same excuse. This time it was more specific - the tech got a flat tire. It was either the worst luck in the world or just plain lying. If they had been straight with us and told us they wouldn't be able to get to us at all we would have called someone else. Needless to say, we won't be calling this company again.

Charles C.

11/27/2013

I had a leak and called out Len The Plumber.

They estimated $350 or $650 for work I found out later most good plumbers will do for $100. They kept saying they would not guarantee the $350 work so pressured me for the $650 work.

The person they sent was young and inexperienced and took a LONG time to do the work. In the long time he took he replaced the minimal pipe to fix the leak even though all the pipe was very old.

I expected for $600 more - a cut off valve installed, and more pipe replaced. He made a big deal that all my pipe in basement could be replaced for $8,000.

I called out a local plumber that replaced all my old pipes for $1,500 installed cut off valves and did a much better faster job.

Bill W.

1/20/2017

Had a water heater leaking gas, Called them for 50.00 to check it out. The water heater is 3 years old but they tried to sell me a new water heater with install for 2600.00. Had I been a uneducated homeowner they would have suckered me in. I called someone else who told me the part is under warranty and charged me 45.00 for the install. I would NEVER use them

Yvette T.

12/10/2019 12:00:00 SA

Len the Plumber is terrible. I wish I could give zero stars!
They advertise same day service......NOT TRUE. I was scheduled for the following evening for them to come out and fix my dishwasher that they installed incorrectly in the first place. About an hour into the window they had given we received a call that no one will be able to service us. What a bunch of crap. After this....... we will be looking for another plumber.

Tahir M.

10/25/2020

This was the first time I called them and explained what services my family and I needed since our kitchen and washing machine were clogged. We showed the plumber who came to our house the clogged area. On 10/18/20, he only snaked the sink and said everything was clear and clean. He further mentioned that if there was a problem that we should call the company back and service would be done free of charge. On Monday 10/19/20, everything was clogged and water was all around in the laundry room. Called Len the plumber again around 5:45pm and spoke with customer rep about this issue, he said he can't do anything and will talk to manager. Next day, I called 4 different times and everybody kept making the same excuse that they needed to talk to the manager. The fifth time the manager called me back and promised that by Wednesday(10/20/20) somebody would come between 8 and 12 am. No one showed up until I called again so the plumber finally came around 2 and was highly unprofessional and rude with my family. Was asking for more money and unnecessarily arguing with my wife. My wife put me on the phone while I was at work to speak with the plumber who continued to argue that he was going to charge more money. I told him that the manager said there will be no charge but he continued to argue that no body will care what he does. The bottom line is they are scammers and they do shady jobs. Staff is unethical, rude and threatens customers to do whatever because they are not going to do job. I would highly recommend not to get their service. You should only call them if you want trouble. Their staff from manager to customer service are LIARS. Please check the reviews from others because it's true, they suck. May God bless them because they need it.

Michael D.

12/24/2022

Should be held accountable for false advertising of the same day service claim they make. It is evident they can't prove they defibrillator let alone 3 day service. Schedule an appointment they cancel, schedule again, they cancel l, schedule a 3rd time no show and no call.

Dan N.

7/13/2011

A service call is to assess a problem not to be a salesman and not even touch the unit and then quote a price to replace everything when no problem was even looked for. Then when I called to complain that this was a sales call and not a service call and that I wanted to speak to a manager since I was charged $50 for nothing even being tested I was told the managers are on a week long retreat and no one will be back until Monday and that someone would contact me then. Seriously????? How the hell do you run a business like that? The so called service tech (more like salesman) didn't even put his hands on my water heater or test a damn thing!

Peter K.

2/22/2017

The plumber just left. Had a small leak from toilet and I called Len the Plumber they got here w=very quickly . They told me it was 49.99 to just come look at it. Credit back after work is don. We I figured they would charge 5o. to fix the screw that was leaking. Oh no their plumber said need new part under tank and as I expected new kit. (19.99 at home depot) anyway shows me a book with prices that are so high and gave me a little break so he was done quickly and no more leak (yet). havn't used it. Because of high cost I would NOT use agian. Pd. 269.00

Ruth H.

7/17/2016

I was charged $465 to fix a leaky shower faucet. Two men came to my house and overcharged me to rebuild shower faucet. After looking at it they removed the valves and left briefly to go out and get/buy a new faucet stem. Then it took them 10 minutes to put it in. I protested the price and they told me the only alternative was to tear down the tile wall to rebuild both valves and that would cost more than $900. They could talk fast but I do not trust Len The Plumber and we do not recommend this firm.

Mike F.

07/04/2023 12:00:00 SA

If I could leave two stars for this group, I would give 5 stars to the workers and 0 stars for the company, so I'll hit the middle at 3 stars. I also should have read the reviews. Instead of sending out the plumber for a floor drain clearing, they sent an AC guy who arrives the day after the company cancels the first appointment. He did not have a drain snake. I get that this happens. Long story short, paid out over $1100 and the drain is not cleared. I did have him install a auto shut off if the drain backed up. Guess what, it flooded twice.

After finding out while snaking the drain, that the outside drain pipe had separated, and was it was reconnected and repaired, but it was going to cost another $400 + to re-snake the drain now that the pipe was reconnected. That is way too much money to pay twice for a distance of about 15-20 feet.

Had to cut my losses at that point. Once again, the workers who have no control over price were great, but I'll find another local company for future work.

Sheryl P.

5/27/2015

Everything about this experience was five-star. Making the appointment was easy. The dispatcher kept in touch with me and sent me an e-mail showing my technician's photo, so I would feel comfortable opening the door. Everything ran on time and on schedule. Amazing.

My technician/plumber Jim was first-rate. He was friendly, professional, efficient and kind and he explained the problem and the solution in terms I could easily understand. On one issue, he gave me a choice of remedies, one of which would have been very expensive (and beneficial for him and his company), but then said, If I were you, I wouldn't do that. A more reasonable solution would be such-and-so. Wow. My inexperience didn't tempt him to oversell me on expensive repairs.

Although I hope we won't have plumbing problems again anytime soon, when they do arise, we will call Len the Plumber.

J C.

08/09/2023 12:00:00 SA

Don't waste your time and money, the technicians don't have the expertise to fix your problem. Find another company!

Called them to come fix a pipe breakage in the dishwasher. All they did was show up and tell me the dishwasher was broken. It was obvious the dishwasher was broken, I could have figured that out myself. They didn't do any diagnostics, like pull out the dishwasher or check the pipes. $225 dollars later, it was a robbery for a 15 minute visit for someone to tell me I need a new dishwasher when water leaked all over the floor. The person they sent didn't speak very good English so there was a huge language barrier too.

Worst company ever. Hope potential customers see this and choose another company so they can ho bankrupt.

C B.

7/16/2020

Overcharged us, promised a discount. Didn't apply the discount and the supervisor Mike will not return my call. Do not recommend. I will continue trying to reach this company's management until I hear back.

Lucy L.

11/18/2015

Update 2nd Dec: After I posted this review, the company called me and told me that there was a mistake of their bill. Once I agreed to repair, the diagnosis fee should not be charged. Now they refunded my diagnosis, and I appreciated their costumer service. So 4 star.

Extremely expensive. I called Len the plumber yesterday for 'no hot water' issue. I'm glad for their same day service and got the work done.
However, here is how they charge me:
$205 for diagnosis
$295 for fixing (what actually been done was cleaning up my thermo copper)
There is no parts change so in another word, all of this charge is for labor.
It was my first time to ask for a plumber service regarding to water heater issue, so I have no idea what it should cost. I consulted some other technician today, they were shocked by the price. On the other hand, I search for the price of a brand new gas water heater, the price would be around $600-$700 according to Sears and home depot.
I called the company about this issue, the manager keeps telling me that it is a very reasonable price. And I would get it done from any other companies for the same price. So I write this review for everyone who think about using this company: are you willing to spend the price of a brand new water heater to get your small part fixed with your old one.

Pervez N.

02/05/2022 12:00:00 SA

I would rate Len the Plumber no stars if I could. While they made an effort to send someone out they basically ripped me off for the work and didn't solve my plumbing issues. The guy came out and said there was a clog in my drain that might be causing issues, charged me $784 to snake the drain and showed me a tub full of sentiment and left. A few short weeks later after I remodeled my basement the plumbing started to clog again and leak on my floor new floors and walls. I called them and left a message with no response back. Just horrible. Will never be using or referring these guys.

Lucy D.

9/16/2020

We called Len the plumber for an emergency visit. We had no water pressure or water. They were to come out Monday afternoon. No plumber ever showed up, no one called us to say they weren't coming. When we called, they said that they didn't have anyone available. We set up an appointment for Tuesday morning between 8:00 AM and 12:00 PM. No one showed up. When we called Len they responded that they would call us AND send someone right out. No one ever called back and no one ever showed up. At 6:00 Tuesday evening they called us to schedule another a Appointment. We told them we would find another Plumber. TERRIBLE CUSTOMER SERVICE

Lisa M.

05/08/2019 12:00:00 SA

Just terrible. Called customer service to ask whether they can fix a leaky faucet. They said $49 trip fee and an estimate for work done. Waited 3 hours to have someone come in, and got a call from dispatch who said we also need to pay over $200 diagnostic fee. Called back customer service and they claimed they didn't know about the diagnostic fee. Completely bogus company. Terrible attitude talking with potential customers. Complete ineptitude on so many levels. Maybe the plumbers are good but we never got to them. Be advised. Do not use.

Greg S.

9/19/2022

We've used Len the Plumber in the past, and while they've been slightly overpriced, they've been reliable and effective. But after this week I'll be taking my plumbing business elsewhere, and I would highly recommend that anyone else do the same.

Several times over the past few weeks we've had issues with the sink and toilet in one bathroom. A little less than a month ago, a Len the Plumber tech had replaced the toilet in that bathroom (not for the same issue). On Friday I called Len the Plumber to have someone come out and take a look. The woman who answered the phone said she would have the same tech that had installed the toilet come out that afternoon between 2 and 5pm.

At 2:41pm someone from Len the Plumber called. She said that unfortunately that tech wasn't scheduled to work that day and the appointment shouldn't have been made. She told me he could come out Sunday morning between 8 and 11am.

At 8:43 Sunday morning, a woman from Len the Plumber called to say the tech would be out in 30-45 minutes. Eight minutes later she called back to say that no, he doesn't have a snake, so she'll have to send someone else later. I told her he wouldn't need a snake, that it wasn't clogged right now. She said she'd discuss with the tech and call me back.

At 8:58am she called me back and said that it sounded like the P-trap was clogged, and the tech would need a snake. I asked why he didn't have one with him (since he worked for a company called Len the Plumber) and why he couldn't just swing by a hardware store and pick one up. She said the techs don't always have snakes, and sometimes they break and need to be fixed. She said she could send someone else out later in the day. I told her that we wouldn't be here later, and that we had made plans around the tech coming out this morning (after we had made plans around the tech coming out on Friday). She said she would try to get someone out during the same timeframe, within the next two hours.

At 10:36am she called back and said that she could have a different tech come out in 30-60 minutes. I told her no, we had planned to be home based on the 8-11 timeframe that we'd been given, and that wouldn't work. She said she was sorry, but they had emergencies. I canceled the appointment and will never be using Len the Plumber again.

The fact that a plumbing company can schedule a call two days in advance for a technician to come out for a problem with a sink and toilet, and neither the tech nor the dispatcher realizes that the tech doesn't have a snake with him (and for some reason he can't just pick one up) speaks volumes about the company's competency. Add to that the bungling of the initial appointment, and the fact that a Len the Plumber tech told me to my face that he has no way of knowing what model toilet he installed in my house without physically coming out to see it, and this is clearly a poorly-run company with an outdated and/or low-quality field service and dispatch system.

There are many competent plumbing companies in the mid-Atlantic area. Len the Plumber is not one of them.

Steve C.

11/07/2019 12:00:00 SA

Great all round repair and customer service too. Plumber Aaron listened to scope of project and gave excellent suggestions to resolve the problem of a cracked drain pipe. (Estimate was lowest bid) Work was reasonably quick and they were very careful not to mess up the surrounding areas by applying drop cloths. Great experience considering the issue!

Mickie K.

1/17/2022

Called over a burst pipe at 3pm. Promised someone would come by 5pm. At 7pm I call them back and they say no one is coming and won't come for at least another 24 hours. We have no water. Terrible company. Terrible customer service.

Amir P.

04/09/2013 12:00:00 SA

A 3-inch long galvanized pipe, connecting to an all new pipe system had gone bad and me being proactive, I wanted to replace it.
It was EXPOSED, no need to do go into the wall or ceiling or anything other than replacing it.
The guy said $475 and tried to do extra work not needed. DON'T USE THEM

Kay J.

08/10/2020 12:00:00 SA

My 15 year old pressure assist toilet unimaginably exploded on a Sunday and Len the Plumber was there before 5 p.m. The tech amazingly had what I wanted, elongated, good flush, normal tank and installed it next morning but only because my condo didn't allow him to work night before.
Chhuana Chhakchhuak is the tech and so knowledgeable and helpful, it was such pleasure after the trauma of the flying porcelain pieces.
I would recommend all day long.

Denise B.

09/09/2018 12:00:00 SA

They are not even worth one Star. This is a warning two people who think they need a pump installed. If you have sand coming in with water in the basement mixed the sand. Please fix the problem with the sand and water first before calling Len the Plumber. I another warning don't call when you are still having the problem that they fixed. They will lie and tell you someone will be there. Believe it, or not no show and not even a call to say they are not coming. Please beware of Len the plumber.

Emily P.

7/14/2014

My husband and I purchased a gas grill for our new home, and I called Len the Plumber to have the grill hooked up to the gas line on the house. Again, gas grill and gas line. I know some people want to have their propane grill converted to gas, which I understand is a more complicated process, but we specifically purchased a gas grill. On the positive side, the technician arrived within the specified timeframe. He also seemed polite and friendly initially.

When the technician arrived, I explained that we wanted the gas grill hooked up to the gas. I knew we needed a couple parts to connect the grill hose to the hook-up on the house (e.g. Shut-off valve, coupling). He looked at the grill, gas line and made sure he had the parts on his truck. He then quoted $525 for the work. What??!! That was the price of the grill itself!! Since I thought this seemed extremely high for what I assumed was about 10-15 minutes worth of work (connecting the grill hose to a shut-off valve and then to the hook-up on the house) and I didn't account for it costing that much, I just decided to pay the $49 fee. The technician seemed surprised that I was shocked by the cost and mentioned how expensive one of the parts was. He asked me what I was expecting to pay and when I said I thought it would be around $100, he scoffed at me like I was crazy. Anyway, the technician left. A few minutes later, the technician came back and informed me that his boss authorized him to do the work for $400 since it was a slow day and they really didn't have many other calls. He said that was their bottom line price, and they really wouldn't be making money from it, etc. I still thought this seemed grossly overpriced and declined.

Fast forward to my husband returning from his trip. He went to the hardware store and bought the parts. Approximately $35 dollars worth of parts and less than 10 minutes later, my husband hooked up the grill. I don't know if they were taking advantage of the fact that I was a woman and didn't know much about the process or if they really do elevate their prices that much. Either way, Shame on you, Len the Plumber.

Alisa T.

1/13/2017

The cost is very high. Paid almost $400.00 for 30 min work. I will never call them again! The work was done but then the plumber told me if it starts leaking, I need to buy smth ... Anyway, the money I've paid, he could have everything with him.

Patrick S.

5/30/2013

We had a plumbing emergency on Memorial Day. Uh oh, I thought. We're about to spend some big money. Nope. Len the Plumber sent somebody over right away. He was friendly, didn't track mud in the house and wasn't freaked out by an old house in the city. (Many contractors are.)

He diagnosed the problem and actually recommended a much less expensive fix. He could have done the work and charged hundreds, but instead he recommended a more common-sense approach and saved us a lot of money.

First class, all the way. I'll call them again.

Michelle R.

11/23/2017

Thank you Len the Plumber for being available 24/7! I had an emergency with my disposal and dishwasher backed up and dumping water onto my kitchen floor the night before Thanksgiving! The first plumber came out on time but was given the wrong information about the service needed. He was very professional and courteous however, I did not get his name. Dale the second plumber came out shortly after, accessed the issue, gave me an overview and was able to install a new disposal for me in a timely manner. He was very courteous (he had his own shoe covers!) professional, and was great with clean up. He shared information about the issue and gave me tips on how to keep the new system clean. I will definitely refer this company and use them again.

Christian F.

06/07/2018 12:00:00 SA

Just a reminder... Len the Plumber sucks... they are the no show/ no show company..... look at their overall rating... also a bot will reply that someone from management will contact you.... but they won't... just a ploy to make those looking at reviews believe it has been resolved...choose elsewhere...

Nneoma O.

11/26/2017

You guys did amazing job fixing my outside water system. It was a huge bother to me and my wife. Now it works perfectly! Thanks a ton guys.

Jo D.

9/19/2020

I had a horrible experience with this company. I called the company 3 times between 9-12 to confirm an appointment scheduled. I was told someone would call me back, I never received a call back. No one communicated the way the process works until after 12 (the end of the window given when I called earlier) and they had to reschedule my appointment. Now I have wait 2 days for someone to come out and fix my sink.

Manny A.

9/23/2011

They did come right away but the price was 3x what it ended up costing me. Service guy was nice, he mentioned that all the prices are already figured up and they basically get it from the manual. Need to revise that thing!

Mason D.

10/07/2020 12:00:00 SA

Be aware of their Pricing and estimates...They are outrageous specially if you are desperate situation having no water to the house. When I called them to repair my Well pump leak, which based my own research and talking with other plumber was caused by a simple $3.50 PVC connection to housing, I was told that it be $49 for them to show up and give an estimate. So when the guy did show up he told me that $49 was only for his trip and the to diagnose is an additional $250. Even though it was obvious what the issue was and what I have told him. His response...I wouldn't park my truck in your driveway for $49 Rude! So being in desperate situation I said fine...he goes out for 5 minutes and comes back and tells exactly what I told him was the issue and his estimate to fix it...$6300!! I asked why? He said it will take a week, 40 hours of labor and an excavator company to dig a few feet to get to the connection.

So I call the local well plumber and they came the next day with 3 guys at 8.30 AM and they were done by 11.30 AM and it only cost me $800 because dug 5 feet manually to get to the PVC connector and changed it. Folks these chain corporate plumbers are rip off if you don't check them out....my suggestion always check with a local outfit. They are more honest.

Mercedes M.

2/18/2020

AVOID THIS COMPANY AT ALL COSTS!!
Prices to repair a cracked sewage line in the basement wall were totally inflated and the scope of work was misrepresented. It was explained to us that our basement wall had to be removed and the area surrounding the broken line needed to be excavated to do the repair, we were also told that the work would take 5 hours and even if we needed to run out we could because it would take some time. The repair cost were $3500, the plumbers were here working for roughly 1.5 hours and my wall did not have to be removed to make the repairs. They merely chiseled out a slightly larger opening around the line and charged us 39% of the cost to do this. I feel completely scammed. The plumber totally misrepresent the work that truly needed to be done and made the job seem like it was major and required some extensive work when in fat it didn't. I see they like to constantly repeat that they charge by the job and not by the hour and this is my problem, there is no way in hell that this job was worth $3500! I would have never agreed to this had the work been explained truthfully. These people are scammers and I don't suggest spending any money with them. If you need plumbing in your home look else where or you WILL be sorry. Here's a picture of the opening they charged nearly $1400 for. I hope this review helps someone else, times are tough and people work hard for their money, you don't want to give it away for something that is totally not worth it and trust me, they will take you for everything you have if you let them.

Satpal D.

8/13/2018

We called Len the Plumber to fix a clogged tub drain in June. They came on June 6 and then left. We found that the tub was still clogged. After that, they came again to address to issue on June 14 and showed us after running the water for a few seconds that the drain was fixed. My family came to stay and took showers that weekend and were standing in at least 3 inches of water every time they showered. After that, I asked the company to send someone back to fix the issue, and they said that they would come but that it would cost an additional fee. I can't believe that they didn't finish the work properly! This is a SCAM. DO NOT use this company!!!!

Gary H.

10/13/2015

Appointment was booked promptly and Shaun our technician was excellent throughout. The work and booking would be 5 star.

The only issue we have as a first time user of Len the Plumber was the price. We feel like $463 for a valve replacement is very expensive and the breakdown was not well explained. We need a new water heater and looking for a regular plumbing service but would probably look elsewhere because of this issue.

Sonny N.

6/23/2018

The tech from Len of Lumper came to my house on 6/11/2018. He was unable remove the handle of my bath room to check the water leaking. He spent over 1 hours for nothing and he just estimate my bath room... Need to cut and replace new one.
Paid $49.00 for nothing

Janice H.

9/19/2018

UPDATE: A month has elapsed since installation of the sump pump and still no contact from this company regarding the water seeping into my basement. I am left with a $3,300 bill to pay and this company has no desire to bring resolution. HORRIBLE CUSTOMER SERVICE AND FOLLOW-THROUGH!

Avoid this overpriced, unreliable company. Two technicians installed a sump pump in the basement. Both were timely and polite, however after the first rainfall, water was seeping through the concrete they patched.
I called to report this problem and was told that a technician would come out on Sunday morning. Sunday morning - was told technician was out sick. Rescheduled for Monday - no show. Called again on Tuesday to reschedule - no call, no show. There is no excuse for the lack of follow-up and resolution. I have lost confidence in this company and do not recommend them at all. I have not asked for compensation for damage to my basement ceiling and floor, however I will do so when calling the Corporate office today.

Maargaret P.

04/04/2017 12:00:00 SA

They are a total rip-off. To change a kitchen faucet they charge over $400!!! Absolutely ridiculous.

Kanika K.

05/06/2013 12:00:00 SA

had call to call twice for different issues and both times the people who came out were friendly and helpful. they ARE expensive but we haven't used any other plumbers yet so i can't really compare. both times they fixed the issues we were having in a timely manner and seemed very knowledgeable in answering our less-than-intelligent plumbing-related questions.

all in all, if you need a job done quickly, they're great at coming out ASAP. it's definitely a hit to your wallet, but i'd imagine most of these types of services are. they're friendly and professional and we had no complaints.

Elaine M.

3/16/2020

my well pump wasnt working so i called len the plumber. i told them the issue on the phone & told them the pump will need to be pulled. the plumber came and had to go get the machine to pull the pump,after i told them it would need to be pulled,showed up without machine. plumber came back, pulled pump, bad wire, plumber didn't repair wire we had to do it our self. charged over $800 for nothing. complained to office,supervisor supposed to call me back, never heard from anyone. very poor service. never call len the plumber for a well pump, overcharged and never repaired!!!

J. S.

4/26/2022

I wish I had asked for a quote before calling them out. I had no idea they would charge twice the high end average rate. I had to say no, and was out the visit fee of $49. They wanted $439 to install a disposal that I bought myself, and $1000 to snake a drain. I give them credit for showing up on time.

Joe S.

7/18/2023

No guarantee on workmanship, pricey or concern for senior citizens.
Find another plumber.
Joe S

Beth Y.

04/08/2019 12:00:00 SA

I called and asked the dispatcher what the price would be for a faucet replacement, and she told me that they price all jobs individually depending on the conditions of the sink, etc., but aim to be very economical. The plumber gave me a very high quote which he said was their flat rate and that they never price by the job. He told me a couple of times that the dispatchers don't know the prices. Maybe that's true, but they should find out before they answer questions and then charge a $49 fee for someone to show up and give you a rate they should give you upfront.

Edit: i just noticed from the business cards that the work was performed by a service technician, not a plumber, so the rate was ridiculous. Unfortunately my husband thought I had agreed to this over the phone and let him start working. And I've gotten no response from customer service.

Tiffany C.

8/14/2022

$1300 for a kitchen faucet and garbage disposal install! Wow! Way overpriced. I appreciate him coming out on a Sunday but there is no way the service should be that expensive when we bought the new disposal elsewhere.

Michael U.

08/07/2017 12:00:00 SA

Contacted them to schedule an appointment to have my gas grill hooked up, the gas line was already outside and just needed to be extended about 15 feet under my deck and roughly another 1 or 2 feet up and through the deck and an elbow to place the fitting horizontal from the existing stand off and the quick connect fitting for the grill connected to the end which I already have.

I had an appointment scheduled for Saturday, got a call saying that they wouldn't be out but they could come out Sunday and waive their $49 fee for the trouble. No big deal, so I accept the change. Receive a call from the dispatcher at 8:10 am Sunday saying the tech is on his way and is about 30 minutes away but tech showed up about 2 hours later I show him what needs to be done, he tells me he can't do it that day because he doesn't have the parts which was after the woman I spoke to when I scheduled the appointment made a big deal about how I need to be prepared to have the work completed when they show up because they have everything they need to complete the work.

At this point, I am pretty irritated but it's not the techs fault so I just have him give me the estimate for work to be completed another time. He comes back in a few minutes later. $775 to run 17 feet of gas line above ground. I tell him no way he asks what I was expecting, I told him no more than $300 and he chuckled and told me how gas lines are really expensive. He then tried to charge me the $49 anyway despite the dispatcher telling me they would be waiving the fee for the no show the day before but he was pretty good about not charging me that and didn't push back too much.

All of the hard work to get the gas line ready was already done, there was already a standoff coming from the main gas line, and a shutoff valve outside, he just had to run pipe underneath the deck, drill a single hole and connect it up with 2 elbows and an additional shut off valve above the deck. I priced out the parts myself and it would have been $56 for black pipe or about $15 more to use CSST. So they basically wanted $700 in labor for about an hours worth of work. I called another company to come out who quoted me $15 a foot for above ground gas line which equates to about $255 so needless to say they will be getting my business instead.

Tina L.

10/29/2019

They are the worse. They are over priced and did a bad job. They came to fix two of our toilets. One of them water is still leaking from it and the other just stopped working again. They changed us almost $600 for two toilets.

John M.

3/29/2019

First experience they could not show up on the same day. Then charged me to do nothing. Second experience, they severely over charged a friend of mine. Very Expensive!!

Joanna K.

8/21/2019

After many calls to the local office and to Yelp, I am happy to say Len The Plumber is righting their wrong. I appreciate someone understanding what truly took place.

Jason R.

12/19/2016

After Michael&Son six months ago, Len was more professional timely and service oriented - I highly recommend them

Kevin B.

6/22/2020

I scheduled an appoint on Friday for Saturday between 10a-2pm.

I was called at 2:14 saying that they needed to reschedule.

I said ok, no problem, what happened?

Someone called out and another tech had a baby.

Monday. Today (2:00) I called and said someone was supposed to come between 10 and 2.

Ok, Sorry. Let me find out and call you right back.

(2:45) no call. I called to cancel. They said ok no problem.

Need I say more? It sounds like this is the consensus on yelp. So happy it panned out this way.

Madlen I.

9/19/2021

They are terrible, unreliable and overpriced!!! We paid big amount of money for them to fix 2 things. The technician came over did it and few days later both things we paid for were leaking again!!! They wouldn't return the money or fix the problem, said it was somewhere else that was leaking after originally telling us the problem was something else only to charge us more money. We spent more on them than on 2 week vacation to Florida and we still have the same problems. We went with different company and they fixed what we needed for 7 times less money.. We were totally scammed! If you want something to be done correctly don't call Len the plumber, they will take your money and do nothing!!! Also very bad customer service, always have to explain everything to a different person who can't even help you instead of transferring you to a manager. Save your time, money and nerves and choose someone else. I hope what happened to us doesn't happen to anyone else!

Steve W.

3/22/2015

I called Len The Plumber for a quote for a repair. They charge just to come out to look as do all plumbers. The quote was outrageous. I said politely thank you very much after hearing the quote and politely hung up the phone. Two seconds later they called me back to see if they could come out. The problem here is that I blocked my number so as to not get an annoying call back. They, like a lot of businesses, have a device that overcomes a blocked call. I blocked my number as I only wanted a quote. End of conversation. This was not a good idea on their part as I blocked my number so I would not hear from them and could call other companies and make my decision.
I complained to them but they could not have cared less. It took many calls to get a call back from supervisory personnel. I finally got a call back from the owner who was polite, but would only praise the person who called me when I had blocked my number. If it was me I would only call customers who explicitly ask for a sales call back(not just calling to get a quote). Needless to say I would not use them and would only recommend other plumbers to people.

Charmaine B.

7/23/2021

Knowledgeable, fast, and fair! Great job repairing two issues with our home plumbing.

John R.

11/24/2020

They're not going to show up at the given window of time. Their prices are insane and excessive.

Pat S.

12/16/2016

We have used and been pleased with Len the Plumber in the past, but a recent problem with a leak in the sink trap and replacement involving cutting a portion of the pipe cost us $504.00 for 17 minutes work. True, we were given an estimate beforehand, but as we were expecting a houseful, as the commercial portrays, we decided to go with the repair. Unfortunately, we will have to look for another plumber. What is that? $1000 and hour? We are on a fixed income and that price was outrageous!! Our technician was very good, efficient, friendly and professional and the problem is fixed.

Eddy S.

02/11/2015 12:00:00 SA

They are very good at replacing parts, specially the big ticket items, just do not expect a diagnostic because they do not do that, just replace parts until they get it right, at the expense of the customer of course

Nikhil K.

06/05/2018 12:00:00 SA

I have not received any call from any service manager from Len the plumber even after owners feedback to my review. I bought vacuum breaker from home depot myself for $2.68. The issue has already been fixed by me. Since Len the plumber technician tried to fool us in order to make some money, as a good gesture from owner i was expecting them refund me my $49.99 for visit which took less than 5 minutes with an absolute incorrect recommendation of replacing frost free hosebib. Asking price of $650 for replacement by tearing up the dry wall was a ridiculous guidance to new home owners. Moreover we would have incurred hefty cost of fixing dry wall which was not included in the price.

Greg R.

3/22/2022

Rip off company! I was charged 1345 to change a kitchen faucet and garbage disposal and they put the cheapest parts in! I looked up the garbage disposal and it cost 119 and they charged me 611! I looked after the work was done! It was an emergency

Tonya P.

5/24/2018

I had sewage backing up into my bathtub when the toilet was flushed called Len the Plumber after having a bad experience with the Roto Rooter tech. Len the Plumber was $395 cheaper than what I was quoted from Roto Rooter. Matt Bird and Christian Pfeffer was professional, on time and got the job done.

Donna M.

5/27/2016

Yesterday, our plumber spent 12-13 hours in a tight space replacing our hot water heater. When we were told how much this would cost, I was taken back, but have watching JIM WALLACE stand on his feet for hours to get a difficult job done, we were happy to pay!
Jim was on time, waited for the arrival of the water heater, worked hard and made sure that we were happy before he left at almost 10:00 p.m. It was worth not hearing the hammering sounds that pipes make when you have a bad unit. Len the Plumber needs to have more people like JIM WALLACE on the payroll.

Lewin W.

9/16/2022

worse service i have ever had.. the tech was here 5 mins snaked the toilet and left. flushed the toilet 1 time and said everything was ok. he leaves and the toilet is stopped up again. I called to get a refund and they said no warranty after paying $371 dollars for a tech here for literally 5 mins. this is the worse company I have ever dealt with as they told me no refund? problem is the same as it was before he got there. I will post on every social media for people to avoid this company. do it yourself!

Doris O.

4/22/2021

This is for the driver of vehicle #217. The driver was driving reckless on the road. They were aggressively switching lanes and taking up 2 lanes on the road. The matter of driving was similar to a driver who is either distracted and/or under the influence.

Louise D.

12/08/2020 12:00:00 SA

Finally, one star to this same LenthePlumber plumber who not only tossed his cigarette in my front yard but told me not to use vinegar or natural enzymes to keep drains open, but to have my drains snaked every six months. Sure, for $485 per drain. When I asked him what to do to keep drains open, he kept shaking his head and saying, Snake, snake. Now it's all out. That's all from me about LenthePlumber.

Bill W.

1/20/2017

Had a water heater leaking gas, Called them for 50.00 to check it out. The water heater is 3 years old but they tried to sell me a new water heater with install for 2600.00. Had I been a uneducated homeowner they would have suckered me in. I called someone else who told me the part is under warranty and charged me 45.00 for the install. I would NEVER use them

Jim K.

9/19/2018

I'm honestly not sure what's going on with this company. After doing some research (in 2018 dollars) they clearly overcharge. That said the people they send out to you are really skilled and decent folks, but why is it that I should have to help them and their team make sure that the right tech makes it to my place on time with the right skillset. Like so many others who have reviewed the company (and not the people) I would give them a negative rating if allowed. Len Plumbers find another company to work for. :(

Kim B.

4/16/2013

Late on a Sunday evening I discovered that we had an awful leak in our bathroom that was pouring thru my lving room ceiling as the tub drained. The water was just pouring out and although I quickly figured out where it was coming from there was nothing I could do to correct the problem, so I called Len the Plumber. I was able to speak with a representative right away who set up an appointment for the next day.

My appointment was scheduled for the afternoon and was pleasantly surprised to receive a call that a tech was on the way early on in the appointment time window which rarely happens to me, usually I wait around all day only to end up being the last appointment. Well Mark L. was the plumber who came to fix my problem and from the moment he walked in the door he made me feel very secure in knowing that he could indeed fix this issue and the estimate he gave was extremely fair. He got right to work and when he was finished I was extremely pleased. Not only did he fix my leak by replacing the pipes but he went out of his way to correct a couple of issues in the tub without charging me extra. He even allowed me to pick his brain about some other things I was considering having done in the future. I simply cannot say enough good things about Mark L. and the services provided by Len the Plumber.

Patricia C.

4/28/2017

We had Len the Plumber come in to snake a slow drain and were charged $309. He said he couldn't snake it and it would cost over $3000 to fix. He left a huge mess...the shower, bathroom floor, and the bath mats. When we went to clean up the mess, we found that now the drain won't drain at all, leaving the shower completely unusable. Now we have to get another plumber to fix what Len the Plumber did.

Robert B.

02/07/2019 12:00:00 SA

I had a burst pipe and needed assistance in fixing it. I called Len the Plumber and they sent a plumber the next day to look at it. The plumber arrived, assessed my leaks and then informed me that A. I would need to hire duct workers to remove ducting to get by some duct work, then call Len the plumber back to fix the pipes, then call the duct workers back and replace the duct work. Or B. Access the leaks through the floor with the use of a power saw (this would cost $680-1000). After his assessment, I paid the $49 for his professional advice and he left. Then I called my buddy, went to Home Depot, spent $15 on supplies, and fixed the leak my own damn self (no damage to the floor and no need for duct work). You guys are pathetic, I'm a millennial and I handled my own business. This is why America is losing. Such sad....SAD.... business you guys run, it's incredible that you are considered one of Baltimore's big plumbing companies.

Amanda C.

06/06/2022 12:00:00 SA

Scheduled for Sunday 11-2pm. They call us at 1:55pm and say they can't make it, reschedule is for Monday 3-5pm. They call at 2:30pm, from a number Apple marks SPAM RISK, my husband didn't pick up. They leave a nasty voicemail saying they are canceling our reservation because we didn't pick up from their spam line. He called back and told them they should show up for appointments in the first place, and secondly if we have an appointment you show up - you don't need to call me. They said they could again reschedule me for the next day as they gave away my slot. I told them to get lost and called Horizon instead.

Brian H.

10/13/2016

Called in October 2015 for an emergency water heater leak and they came out and disconnected the old unit. Returned and installed a builders grade (cheap) State Select heater. Work was nicely done, but considerably higher than most in the area. I suspect that they do not charge extra for evening and weekends as their base prices are already quite high. FOLLOW-UP: Called Len the plumber on 10/10/16 to repair a leaking bathroom faucet that I could not fix as the cartridge nut was stripped. Went to Home Depot and picked up a new faucet in case the plumber could not make the repair. Without looking at the cartridge nut he said If it is stripped I will have the same result as you and offered to sell me a replacement faucet from his truck. He eventually installed the faucet that I had purchased, but chipped my wall and damaged the drain pipe that was soldered into the floor drain. I had reservations about his ability so I had him stop the work and will have another plumber come out and finish the job. Charged almost $300.00 to install a faucet I supplied, dent my wall, and damage my drain. I had a different plumber install the hot water heater, so the quality of their work may depend on who arrives. Great for emergencies when few options are available, but if you have the time shop around and you can find quality plumbers elsewhere at much lower rates.

Melissa D.

5/26/2018

Like others, I was not happy with the $49 deposit you have to pay to get a Len plumber to come out, although I understand why they charge it. It made me angry that they would not give me a phone estimate for what they would charge to snake my clogged bathroom sink before I made the $49 investment and I let them know it. (I've been having some trouble controlling my temper lately, must be the weather IDK) so I don't have patience for companies who waste my time and money. Fortunately, the customer service representative handled my anger very well, kept her cool despite my minor temper tantrum, and was very polite - she went above and beyond and requested the manager waive the fee because I am a repeat customer, which they did.

The first appointment I made with Len the Plumber was for Friday between 8AM & 12PM. They called me at 10:30 to tell me the tech would not be able to make it because their earlier service call was going to run past noon. Grrrr... OK, so now what? They had to reschedule me. I was annoyed about this because I had already told my boss the plumber was coming Friday and now I was going to have to explain to my boss why I was having to stay home yet another day for the exact same problem. But wait, lo and behold, hallelujah, thank the Lord, Len plumbers work on Saturday! And on Memorial Day weekend!

Not only that, they called me 7:30 this morning to let me know the tech was on his way and called me again when he arrived, because I didn't hear the doorbell ring, instead of him just driving away.

The Len plumber they sent me, Mike Sunstrom, was great. Quite honestly, I could not have asked for a nicer, better, cleaner plumber. Mike arrived in a clearly-marked Len the Plumber truck, was neatly dressed, in uniform, clean-shaven, polite, and very respectful and friendly. We talked a little about where he is from, his personal life, etc, which I like to ask about because I am single and live alone, and I like to know who I am letting into my house with me alone. This way, if someone seems off or otherwise makes me feel uncomfortable, I will either call a neighbor and ask him to come over or I will even ask to reschedule. It made me feel at ease that Mike is a local and grew up around here. It even turned out we have a mutual acquaintance, which made me feel even more at ease and less like I had a stranger in my house.

It was also obvious Mike knew exactly what needed to be done - snake the line (as I already knew) but he also explained to me why this probably keeps happening and what I may be able to do next if this keeps reoccurring. Mike protected the area around the drain with a tarp and was very tidy, especially for a plumber LOL. One source of amazement for me was after he cleared the drain, Mike was very careful not to get any drain nastiness anywhere and ensured that the snake did not drip as he carried the machine back out to his work truck. He even asked for some spray cleaner so he could clean under the sink after he put all the pipes back together! I couldn't believe it! My experience with plumbers in the past has been FAR from neat and clean.

Regarding price of the work: Len the Plumber charged me $352 to clear my bathroom sink drain, which included use of the drain machine. I do not know how many feet he went down the drain pipe, and forgot to ask. While I may have been able to get a better price somewhere else (One independent plumber I called gave me an estimate of $175 for the first 2 hours and $40 every half hour thereafter, plus materials), I waited 2 and a half weeks with no bathroom sink and he still has not scheduled me or called me back. RotoRooter wanted $600 for snaking the drain 5-10 feet, which I did not feel was reasonable.

So, all in all, I am happy with my experience with Len the Plumber. Yes, $352 is A LOT to clear a clogged sink drain, but I cannot do it myself because the smell and working with drain hair clogs makes me very nauseous and physically gag and wretch. Thanks to the customer service rep who truly knows how to treat a customer (sorry I have forgotten her name - I think it might have been Brittany or Tiffany) AND thanks to Mike the technician.

If you have any worries about Len the Plumber, especially given the reviews you are reading here, please understand that (1) Plumbers are expensive (2) In service industries, scheduling is VERY difficult and if you want a good service peThis company is actually doing good things for these young plumbers who are trying to get ahead. These guys are mostly, if not all, subcontractors, and Len the Plumber provides them with help including trucks, insurance, etc. I like spending my money for services with a company who is looking out for the younger guys, helping them get the necessary experience, etc. This is the fourth time I have satisfactorily used a Len plumber and while not all of them are great, if you are worried about who you might get, you can just ask for Mike Sunstrom!

Frank C.

12/30/2016

Pros: They do good work and their same day service can be a blessing in emergency situations.
Cons: Their labor pricing is not based on an hourly rate, but rather on labor guidelines provided to their techs. These labor guidelines are established using the average of a low and high cost for each project, but this average appears to be slanted more to the high end. The result is that, in most cases, you end up paying inflated labor rates for the project. Using an hourly rate would make it much more equitable and more transparent, not to mention less expensive, for the customer.

Bridget L.

02/06/2021 12:00:00 SA

I wanted to replace the bathroom faucet with a new one. Period. No other plumbing issues. I was told the cost to come out and give me a quote was $49 and that would be subtracted from the installation. But, the catch is that if you do not get the service, you still have to pay $49. Okay...the technician told me the cost to change the faucet would be $693!! On what planet does it cost almost $700 to change out a faucet. He advised me to change the valves. But this was not mandatory. I said no. I just want the sink installed. He then quoted $498! Of course, I said no thank you - and was charged the $49. I was never shown a breakdown or itemization of the services. I was never shown an explanation of the advice, etc. Basically, they
can quote you any ridiculous cost because at the end of the day, they still receive $49. I checked the complaints with the BBB and in Dec 2020, they charged someone $472 for a valve replacement...really???
But here's the kicker...I called the office to ask about the details of my quote. Of course I asked for a Manager. The person on the phone told me that not only does he NOT know how they come up with the pricing, NO ONE else, including the Manager at the company knows? So basically the technicians can quote anything? Is that what you're telling me? Who's running this business?

Barbara C.

7/24/2023

We called Len the Plumber after replacing our furnace and our hot water heatr stopped functioning. The technician immediately found the problem - a load of soot from the duct replacement infiltrated the hot water heater and needed to be removed. The plumber did not charge us for this repair! Unbelievable.

Jim H.

12/17/2011

Their slogan is pay by the job not by the hour. I just had them here to look at a clogged sink. I live in a condo so there is no more than a 20 foot run to the main drain line. They ask $49 for an estimate. They were timely and came quickly on a Saturday morning. BUT.... This was a convenience to me, and for a professional to run a snake in a short drain should be a minimal job. The estimate was for 2 hours, totaling $295. I asked if the job took 20 minutes if I got a refund or use of his time up to two hours? NO, the pay is by the job not by the hour. Seems like a good time to be LEN and a bad time to be a potential customer. Let the buyer beware.

Needless to say my drain is still clogged but I still have my money in my pocket, looking for someone who will treat me fairly, not like a captive.

One good thing is that I was so upset that the plumber didn't take my check for the estimate.

Kal K.

12/22/2021

I have a leaking pipe. I scheduled an appointment with Len the Plumber, which they confirmed via text. They provided me a 3-hour (5 - 8pm) and I was informed someone would contact me 30-45 min prior to arriving. At 7:30pm, I contacted the company seeking status and was put through to their answering service. At 7:50pm, I received a call back advising me that no technician is available to come out to my location. Now, as a business owner myself, I deal with other business daily and the one thing we respect from each other is our TIME! Time is money and dealing with Len the Plumber today caused me plenty today. They are extremely unprofessional and could care less about my (or your) precious time. I hope this post reaches plenty because everyone needs to be aware just how unprofessional is Len the Plumber, LLC.

Jonathan S.

2/25/2014

Fair is Fair. Once notified Len the Plumber did promptly contact me and made every effort to professionally and responsibly correct the problem. I have to say their responsiveness and pledge to customer satisfaction does in fact seem genuine and concerned. As of yet my plumbing issue remains unresolved by I am open to the idea and welcome Len the Plumber to help me correct the issue. A special note of appreciation to Chris the service manager who I spoke with. His honesty and professionalism were refreshing.

Angelo B.

6/25/2023

On Father day , my ac unit when down and blowing nothing but hot air. Called several companies and the earliest they could get to me was 10 days. Called Len the plumber and they came out the next day. My system was old and they gave up front price and they said they would be here on Thursday to replace the old system. They showed up early in the morning and the completed the job in a timely manner. Mr. Jason and his team were very professional and honest. I would recommend Len the plumber to any who needs plumbing or ac work. Thanks guys, for a job well done.

Mar B.

5/27/2023

Used Len the Plumber due to one of two toilets having an occasional leaking noise heard while downstairs. The upstairs toilet we had already replaced the flap on which addressed the occasional not shutting off of the flap. Water noise still heard, random times - would shut off and shut on again different times. We could not identify the source. Water noise was keeping my light sleeper awake at nights so we called Len the Plumber - next day service. Rep arrived, who listened downstairs with no noise heard the short time that he was downstairs. He did not even INSPECT the downstairs inner workings of the tank reservoir of the toilet. He zoomed in into the upstairs toilet, glanced inside. Flap was good, lifted the flap up fully and put his finger down the drain hole and said this IS the problem! Your upper tank (Gerber Brand) has a hairline crack that is the source of the leak - your entire toilet must be replaced! Me, I had never heard of this before but my sleep deprived other said I just want it fixed. The quote (on a tablet, no printed copy) was $1,600.00 +. I.was.shocked. But, would have be glad if the source of the leak was going to be fixed. Repairs began - then, with the toilet removed our technician then stated the wax ring needs to be replaced, parts and labor are to be an additional $279.00!!! I gave push back at this point. Never, ever have I met a toilet installation that DID NOT include the wax ring being replacement that included parts and labor. I asked the technician to continue working on the repair, went to another room and called Len the Plumber Customer Service #. Even the Customer Service Rep was speechless. She stated I would get a return call back from the Service Department. I did NOT. When I returned to see the technician, he told me there would not be any additional charge for the wax ring. Repairs were completed. Toilet was removed complete w/o the tank being removed from the bottom showing us where this 'unseen hairline crack was that was the source of the leak. Technician was gone, shortly afterwards we were hearing the water leak noise again. Noise wasn't fixed. Two weeks later, and running of water is now more constant - it's now evident. What needs to be replaced are the inner works of the tank (seals/flappers/thingamajigs) that over time become compromised due to age. Higher end brand, but the seals eventually will leak due to age. The upstairs toilet had nothing wrong with it at all. $$$$$ Charged for a repair not needed. By the way - BEWARE. Many companies like this - techs in field work get a commission. The more they charge, the more they sell, they make a commission on. No clear billing pricing fees from this company. In the end, on the printed copy that I finally received via email - yes, the wax ring -- parts and labor -- was included with the original pricing of the toilet installation

Dayvon C.

12/15/2021

Quoted me $4K for a water heater replacement, when I asked for only labor it was still nearly the same price, charged me $50 for nothing. Got the job done for $400. Complete rip offs, find a local plumber, will save you tons of money.

Ron E.

11/04/2019 12:00:00 SA

Remember when appliances were delivered and hooked up as part of the service?
We purchased a new stove and the law now says a trained individual has to hook it up. Sounds great since it is gas. So after paying a removal fee to get rid of the old stove, I called LenthePlumber to hook up the new stove. Once he got to my home the meter is ticking. We already owe for him getting out of his car. Never mind we had a new hose and kit with the stove, he didn't need anything. After looking at it he says that to connect the stove will be $453.
WHAT? I almost spit my coffee out. He says I can reduce it $20 when we hesitated. We already owe him for showing up. So for peace of mind and a 12 minute job he was paid and left.
Some times you win and sometimes you learn. I learned to NEVER call LenthePlumber again.

Daniel H.

2/22/2019

My mom recommended Len the Plumber to me, she had heard positive things about them at her work. They quoted me a high price to relocate my washing machine into the basement from the first-floor, but I went with it anyway, that fee for them to come out really gets you. The work itself was fantastic and the plumber was great, but how did this service not include physically moving the washing machine downstairs? Read over every line item in your contract. Next time I'll be doing my homework ahead of time and not using Len The Plumber.

Steven S.

11/26/2018

This company doesn't hold there scheduled and they call you at the end of there arrival window and say they cant make it after they call and ask if they can get there early then reschedule for 2 days later. Will never recommend them to anyone

Kim S.

03/02/2021 12:00:00 SA

A month ago I would have left a 5-star rating. We've used Len the Plumber several times, and on big issues. They've replaced all the old galvanized pipes in our 87-year-old house, and they replaced our old hot water heater on 2/1/21. But, several days after the hot water heater was replaced, someone from their office called to schedule a virtual appointment for WSSC to inspect the work. It was scheduled for 2/16 between 8:00 am and 3:00 pm. I never heard from WSSC that day so I called Len the Plumber's office to let them know. I was told that they would reschedule it and that someone from their office would call me later that day. I did not get a call back. So, I called the next day, explaining the whole thing again. Once again I was told someone would call me back, but no one did. I called at least six times with no return call. The last time I was offered to leave a voicemail message for the service manager, which I did. I still have not gotten any response whatsoever from them. This morning I found out, after five days without heat, that when the Len the Plumber technicians closed the water valve to our boiler while doing the work to install the hot water heater, they never turned it back on. So, at this point, I am very unhappy with them. I would be hard-pressed to call them again, even after all the work they've done here previously.

Katherine S.

8/14/2016

Don't bother. Len the Plumber sent a plumber to our house to assess our leaky toilet. The guy who came said it wouldn't be an on-the-spot fix, as he had to order a part. He took my husband's number and said he'd be in touch within a day. Days passed, and we called Len to ask what was up. We were told our plumber would be back in touch with us. A week or more passed. Again we called. We were unable to get in touch with the first guy who'd come to our house. The person we did talk to said that no part had been ordered. There was some gobbledygook about how we'd have had to make or sign some sort of agreement before a part could have been ordered, but the plumber who visited us never mentioned that. The person on the phone said the fix would cost $350. I'm no expert on pricing these services, but that seemed like an awful lot given the scope of the problem. We decided to punt, and found a real plumber. Best decision I made all month. The ONLY decent thing about our experience with Len was that the guy who came to our house waived the $49 typical fee for a look-and-see.

Peter M.

12/28/2013

The whole process worked very well. From online registration, to their call back, to them calling just before the plumber came to our house - flawless.
The work was done just right, no issues there.
I will certainly ask them again.
A bit pricey, though.

C C.

6/26/2021

Date of Transaction: 11 Jan - 27 Apr 2021
Issue: A scheduled 11 January steam shower service took over 3 months for completion as a result of non-existent customer service by the assigned service manager. Our appointment time on 11 Jan was 10am-2pm. I remained at home for the scheduled 4 hour window only to receive a call within the last 30 mins of the appointment time saying the part needed was not available and the service would have to be ordered and we would receive a call back in two weeks to reschedule the service. Not so... it took me making more than 20 calls over the next 3+ months for the service to be completed. In the end, Len The Plumber charged us over $600 for the service and gave a mere $150 discount on the service for all our frustration, time and trouble living without the shower for 3.5 months. The three plus months of my time and frustration of continuously calling to try and get service was worth more than $600.
The only positive during this interaction with Len The Plumber was the two competent people encountered. We greatly appreciate all Eddie Coker and Joe Heinz did to get this job completed. Their contributions are noted below:
Eddie - the service manager that took on a customers from another service managers account. Eddie went above and beyond to provide great customer service after months of trying to get service; and,
Joe - the technician that serviced our tankless water heater and steam shower. Joe was well trained, provided professional service, and ensured the job was a complete successful.
While I hate to have to write a review noting unprofessional service, this encounter with Len The Plumber was so counter to our prior experience with the company it was necessary to document the change in their service following the companies expansion. We were actually told the assigned service manager and her supervisor were never available because they were working the companies new acquisition/expansion; however, their customers had not been transferred to others so were just not being worked. Other service managers responded they couldn't work other service managers accounts leaving the accounts being worked by Ashley hanging. This is an unacceptable business practice.
Will I call Len The Plumber again in the future for service.... only if we can't find another reputable plumber to do the job.

Keith T.

3/20/2015

I had a small leak at the cutoff of my sink in the bathroom. I called them and they said that they could send somebody out the next day which was great. they called me the next day and told me the plumber was 45 minutes away. he showed up 3 hours later. 2 guys came in... 1 plumber worked while the other stood there texting on his phone. it took them 28 minutes to complete the job and they charged me $322. the part they replaced was a $20 part. so I would not recommend this company who charges $700/ hour for labor. I guess I have to pay for the 1 plumber to do absolutely nothing. first time using this company...it will be my last.

Frank B.

08/08/2016 12:00:00 SA

Shocked and Very Unhappy. I had a leak in my basement (Eldersburg, MD) on a copper pipe at the elbow of a standard water line. I called Len The Plumber, Baltimore, and they gave me a window of arrival between 1pm and 5pm. They called twice saying there would be a delay and the service man finally arrived an hour late. I showed the leak to him and he said $335.00 to fix it. I asked Why? and he said That's what it's going to cost. No further explanation. I had to have it fixed and agreed to let him do it. I also asked if the service call fee is deducted from the price and he said No, that's a common misconception, It's not. The initial call had led me to believe it would be deducted, obviously I misunderstood, or I was taken advantage of. I also notice that seems to be a common complaint for this company. My complaint is the outrageous price of repair for a copper elbow that can't cost more than $10.00. To me that's outrageous and borders of criminal and should be looked into. I Strongly advise others to get other estimates from more reliable and trust worthy companies before resorting to the outrageous charges from Len the Plumber.
**** UPDATE **** AUG.19, 2016
After posting my review, a representative contacted me regarding my review. We discussed my complaints and what I considered to be an exorbitant bill. He understood my frustration and offered me a partial cash reimbursement to my bill. I accepted his offer. I have to say, Len The Plumber offers a valuable service to homeowners. They offer same day service and in many cases respond within hours. That's hard for the local plumbers to compete with and is a much needed service to the average homeowner. That's why I called them. It's a shame I had to haggle over a bill to get complete satisfaction.

B R.

2/17/2014

Len the Plumber is a total rip-off. Our dishwasher died and we bought a new one at Home Depot. Home Depot offered to install it for $99. An independent appliance repair person had attempted to fix the old one; he told us he would install the new one for $100. My wife liked the independent guy so we told Home Depot we would use our own person for installation. Unfortunately, the independent appliance repair guy flaked on us (didn't return phone calls), and my wife called Len the Plumber. They won't give a price over the phone for a standared dishwasher installation. Instead, they charge $49 to come out and look. Turns out a standard dishwasher installation by Len the Plumber is $478. We paid them the $49 and got Home Depot to do it for $99.

Becky C.

11/22/2022

I had a slow leak from somewhere around my toilet upstairs. Found a drip coming from my ceiling. I called Len because it was the first number i could find and they promised same day service. Very nice plumber showed up, identified the problem, had to go to Home Depot to get the part needed. It was a small metal tube that connected to the water supply for the toilet.
He installed it, I don't think it took more than 90 minutes. When he told me that it would cost around $500 I was surprised but went ahead and agreed to repair. After he was done, told me that he would apply an $80 coupon.
I wasn't feeling well and I didn't bother to ask for a breakdown, cost of part and cost of labor. I signed off on the work so I had no recourse. I want to emphasize that the man who did the work was very nice. He did not pressure me to get the work done. It is not his fault that the company appears to be price-gouging. He also gave me # for a restoration company but now I'm wondering if I should use it. After reading lots of bad reviews about price gouging I know I'm not alone. I'm elderly and gullible and this is really painful.

Epilogue: I asked several times for an itemized statement. After stalling me for 5 days, they said it would take another week. Finally I got an e-mail telling me that they don't provide itemized bills. I have called my credit company and they have opened up a dispute case. Don't use this company !

Emily W.

01/07/2018 12:00:00 SA

Worst customer service ever. Got a call from the technician saying he had other jobs to do and couldn't run to the supply house to get heat tape for frozen pipes. Then he called back 30 minutes later to say we had to get an electrician to install an outlet to plug in the heat tape. Did not suggest a long-term solution for how to avoid this in the future. Paid $186 dollars for someone to tell me they couldn't fix the problem (a problem that I already knew I had). Ridiculous. I would not recommend their services!

Jenny T.

09/02/2020 12:00:00 SA

I was astonished to see some negative comments here for plumbers that my family has used faithfully for numerous occasions over the past 2 decades. Multiple technicians have been extraordinarily kind and courteous to my elderly mother in her rather old home with sump-pump and kitchen and bathroom issues. And her troubles were always fixed promptly. Today when I scheduled a plumber for a problem that I thought was the sump-pump, Rich arrived right on time, examined the leak, and told me it was actually originating from the ac condensation pump, and he insisted on noting no charge for the visit. I hope he doesn't get any grief for this, and I assure you that his gesture is what prompted me to write this review and has solidified my loyalty to the company. (I only wish the subsequent technician from the heating and cooling company had been so pleasant.) Today's experience was positive, but a pattern of over a dozen positive experiences over the years is especially noteworthy. Thanks.

Sean K.

06/08/2022 12:00:00 SA

Pretty much the only company that sends non-recyclable plastic mass mailings to my mailbox. When I called the 800 number to ask them to please consider discontinuing this practice, they hung up on me. Thanks for increasing my wastestream, guys.

Rene C.

12/28/2021

DO NOT WASTE YOUR TIME calling Len the Plumber. Called this morning and they said someone would be out between 2:00-5:00, and they also sent a confirmation text. At 6:05 PM they called to say they couldn't make it today. I called them three times between 3:45 and 5:20 to find out if anyone was going to come out and could not get an answer. Calls go to a call center located who knows where. They said they would get in touch with dispatch and call me back - no call back. Wasted the four hours of my time waiting and the toilet is still not fixed.

K K.

11/15/2019

If I could give a rating less than 1 I would. We had a leaky pipe in the crawl space. Len the Plumber was quick to come out but also quick to give us an outrageous quote. To replace a section of PVC pipe they wanted $1300 - I asked the guy (Ray) how long he thought it would take and he said about 2 hours. The parts can't cost more than $30, you do the math. Contacted another company (Ft. Hunt Plumbing) and got a much more reasonable quote ($300-$400 for the same job!). I'll also mention that the guy from Ft. Hunt was just an around nice guy.

Do yourself a favor and look for another plumber.

Paul B.

5/13/2015

Bottom line: too expensive. Way too expensive. To replace a kitchen sink faucet, one hose, one valve. 80 minutes later, $891.00! I sense I could have gotten the job done from someone else for less. I suppose the price pays for all their advertising. The service was fine, the repairman professional - too much money. I'll be looking around for a different plumber next time. A friend of mine suggests I get a quote from another licensed plumber and compare the difference, and if the amount is severe to report it to the BBB. Won't do that - but I'm Yelping here just to let everyone know what happened to me.

Melissa V.

3/28/2022

I called them on an emergency on Sunday March 6th, 2022 as my shower faucet started to leak. The technician was gone for hours to look for the part to my knowledge. He ordered the part on the same day, said it would be in within a few days. It's now Monday, March 28th, 2022 and I have only gotten a call back from them ONCE which was two weeks ago. I've had a leaking faucet for weeks as I do not have an access panel to turn off that particular area. I've called twice a week over the last few weeks to check in on the status. I'm told numerous times that I would have someone call me back within 48 hours. No one ever does. I was told to call them last Monday as my part should have been in by then. I called, again no response.

Very disappointed with their lack of communication and poor customer service. I found the part at Home Depot that they said unavailable. If you're in the Baltimore City area I highly recommend to not use them.

John A.

11/04/2017 12:00:00 SA

DO NOT call these people; they are totally unreliable. The plumber never showed up after we waited for 7 hours. One dispatcher after another told us we were next, when in fact they had no intention of servicing us.

Karen F.

03/05/2023 12:00:00 SA

First, they didn't come during the window of time scheduled. They called and rescheduled. Nice guy came the next day. I needed a sink and toilet disconnected and removed. The quote was over $1000.00. They are ridiculously over priced. Told them no, paid the visit fee and will never use or recommend them again.

Melissa P.

1/26/2018

HORRIBLE!! Had them out on 1/23/18 to fix a BRAND NEW toilet that wouldn't stop running. The incompetent man was here FIVE minutes and then said there is nothing wrong with my toilet AND that will be $49. I told him that there IS something wrong and he insisted that it's working properly and there is nothing he can do. Guess what.......three days, and one flush, later.....THE FREAKING THING WON'T STOP RUNNING! Their techs are worthless!

Laura C.

10/10/2012 12:00:00 SA

Extremely disappointed! Do not call them! When making my appointment with Len the Plumber, I informed them that my issue was a clogged vent stack which would require someone to get on the roof of my two-story row home. I confirmed that this was a repair they could make same day and that they would bring a 20-foot ladder which would be necessary to make the repair. They assured me up and down that they could handle it and would bring what was necessary. They even trashed other plumbers who wouldn't do the repair same day. I called again two business days prior to my appointment to confirm everything was in order (same-day repair for clogged vent stack + 20-foot ladder), and once again they said everything was in my ticket and not to worry.

Needless to say, an engineer - not a plumber - showed up and we encountered several problems.
1. He said they rarely make repairs same day (which was not good since they still charge $49 to come out even though they do no work and requiring me to take a second day off work).
2. He seemingly had never heard of a vent stack even though it clearly says on their website that this is something they handle.
3. He did not bring a 20-foot ladder - later a manager told me they never bring ladders, even though I confirmed twice that they do prior to the appointment.
4. The estimate was $1,000 - five times more than our first estimate of $200.

No thanks, Len the Plumber. One of the most awful companies I have ever worked with! I cannot caution you enough not to call them - not trustworthy, not knowledgeable, way too expensive, complete waste of time.

Hess S.

6/28/2019

The technician that did our estimate was great, however the last two customer service representatives I spoke with would not let me speak/ spoke over me and were extremely condescending. If you have the unfortunate luck to get Diesha or Sharika on the phone, hang up and call back for someone else, you will be glad you did.

I called in Wednesday afternoon (spoke with Marcy who was very nice) and it's Friday, I have been waiting for a manager to call me back... crickets. After waiting on hold for 10 minutes today, Sharika did kindly walk over to the managers office and then informed me that the manager is not in today and will call me tomorrow. Just trying to schedule a $4500 job, no big deal to them.

Scott E.

04/02/2019 12:00:00 SA

I had a leak in the bathroom of one of my rental units. I called Len the plumber because I live out of town and couldn't get to the apartment to fix the leak immediately. Len scheduled a time with my tenants to fix the leak the next day. The plumber called me the next day from the apartment and informed me that I had a leaky toilet. He replaced the toilet and toilet flange. Unfortunately, my tenant called me a couple days later to tell me that there was still a leak.

When I finally got to the apartment and observed the leak, it was obvious that water was leaking when the bathroom sink was in use. Water was pouring out of a corroded cast iron pipe fitting where the bathroom sink drain pipe connected to the toilet drain. I fixed the pipe with a $5 rubber coupling from home depot. Unfortunately, this was after Len the plumber charged me $1800 for a toilet I didn't need. Also, my tenants informed me that the plumber had been there for four hours, and spent most of his time sitting in his truck while they had no toilet.

R L.

06/03/2019 12:00:00 SA

I'm waiting on my discount $150. and I allowed the plumbing to be fixed and the service fee for diagnosis was not subtracted from my bill. How can I get this resolved????

Chuck H.

02/12/2019 12:00:00 SA

I hired Len The Plumber to redo the connection from inside my house out to the sewer line. The job is supposed to be guaranteed. It took me months to figure out that my upstairs bathroom and kitchen are not hooked up to this new line. One third of my home plumbing is not going to the sewer. It is dead headed and oozing through basement walls and onto my basement floor. The job was very poorly done. Anyone can see that. Len The Plumbers work has left a very unsanitary mess in my home. I have called them four times. They completely blow me off and claim that I will be contacted by a technician to set up an appointment to come out and look at it.
Don't make the same mistake I made!! Len The Plumber took my money and left a mess.

Ashley H.

7/30/2021

They charged us 650 to replace a sink faucet. This is robbery. They are not ethical. This is an insane amount of money to pay for a 20 minute job.

Sandra H.

3/24/2012

Very ,very upset customer. Len the plumber came out today and as everyone else stated, there is a estimate fee of $49.00. Where do I begin? The suppose to be plumber informed me the job would be $459.00 for him to removed the toilet and use the snake to try to unclog the main drain line. oh, this should only take about twenty minutes, he say. Knowing dam well that would not work. He knew before he even tried to snake the drain that it was a more of a major job then what a snake could do. I even told him before he started, I believed roots are in the lines. Naw... I should be able to unclog it he states. Okay, he tells me the snake could not unclog the line and he would send someone out with a camera. Why not use the camera first to avoid what you knew would not work anyway? Needless to say the new fee is $6000.00 dollars. If I decide to use Len the plumber. I am so mad with having to pay that $479.00 and my problem is not even fix. Nothing has been done for my $479.00. I still have a clog main line. I repeat do not use this company because one way or another they will rip you off.

Eve E.

7/16/2018

Wish I could give a zero...Received numerous calls that the tech was coming....for six hours!!!!!! At 8:00am the tech was on his way. At 8:30am he had a flat tire and I was told they would either send someone else out or just let me know....numerous calls later (six hours) no one is there. At 12:00pm, they would be there leaving a job at 12:30pm and would be there by 1:00pm. At 1:45pm they are stuck in traffic....and would be there at 2:00pm...still not there!!!! I was the first customer scheduled of the day...did my tech go somewhere else. I have A COWORKER SITTING AT THIS VACANT HOME ALL DAY!!!! PROMISES...PROMISES. They should have just rescheduled if they couldn't come out. TERRIBLE customer service.

Scott L.

06/07/2017 12:00:00 SA

I was frustrated with my long term plumbing company so saw an ad for Len the Plumber on the morning news and decided to give them a try. Outstanding service, honored the same-day service claim and Gary was knowledgeable, efficient and effective in identifying the problem.

I am extremely pleased to have found my new plumbing service. Many thanks.

Beth P.

09/08/2015 12:00:00 SA

We have used Len the Plumber three times since we moved into our house two years ago. Each time they were able to accommodate our schedules and rapidly provide service. Our last experience was probably the best. We had Lawrence, who had 30 plus years of experience in the field, talked about plumbing issues in our neighborhood and explained ours in detail (nothing too dramatic/expensive), and fixed our issue in no time.

Jenny E.

08/01/2012 12:00:00 SA

We called Len out to find a leaky pipe under our house but they were unable to find it so they didn't charge us the $49 fee. He tweaked some pipes and then left.

A week later, one of the pipes starts leaking near our water heater, on a Saturday (of course!) so I called around and Len seemed to be the only plumber open on Saturdays for regular hours. He fixed a 6 inch (or less) section of the pipe, which took all of 30 minutes or less, and charged me $250. I thought this was pretty expensive but for a Saturday I probably would have paid the same for emergency plumbing from anyone else.

I did not meet the 1st guy as my husband dealt with him but the 2nd guy was pretty young and not that excited to be working. He gave me an estimate to fix the pipe under the house but I didn't really feel that confidant in him or the estimate. He just seemed to pull the numbers out of the air. I have since gotten another estimate and they were able to tell me how much they charge per hour for the job so I know exactly what I am getting into!!

I would look around before you use Len. They were nice but pricey. Weekend pricing may not be too bad and they came the same day.

Simone J.

10/16/2018

Len the Plummer is thee worst. I would not recommend their company.

ann K.

11/18/2015

While two plumbers came to the house, they didn't actually work on the steam boiler that needed repair. The first plumber that arrived stated the gas was off and the system was fine, even stated it didn't need regular maintenance or cleaning. While there he did repair a leaking water pipe he noticed for more than $400. The second service tech came out three weeks later when the original no heat problem resumed. He quoted us $3500 and said that a new boiler would only be $6000, and that he could do the repairs for $2800 if we did them all at once. Sounded a bit odd to us....such a difference between the two technicians from the same company. I understand that this company is available 24-7 and prices are naturally higher, but it was the two different stories that caused us to step back. We called a local company and were very pleased to have the repairs completed for 1300, along with a guarantee to show up same day if ever needed.

Janet K.

5/20/2019

I thought this was a reputable company, but apparently not...I wish we had read the reviews on Yelp before scheduling work. They were to be at our house between 1 and 4 pm. At 3:30 I called and was told they were running a little late (they said they called but we have no record of that call) They said the plumber would be there at 4:00 or a little after. No problem, we can manage that. At 4:30 we still had heard nothing and called again. I was informed that the plumber was on another job a half hour away and they had no idea how long he would be. This is just no way to run a business and it seems to me that they are overbooking with the idea that people having plumbing problems will put up with anything. I'm sure we can find a better place to do business with and this time I will certainly check the Yelp reviews first...

Matt R.

2/20/2016

This review is based solely on the prices and behavior of the plumber. We had them come out to do an estimate of a toilet replacement. My wife was alone when they came out and the plumber was condescending and wanted to charge 3 times what another plumber had quoted us. Then when she told him no, he got argumentative and didn't want to leave until she threatened to call the cops. We will never use them for anything!

Sue B.

03/11/2022 12:00:00 SA

They will only come out if they can reach you via the phone. Even if you offer to pre pay because you are home and they can get into he basement. I had an appt for the same day, and asked to have a text when he was coming. The supervisor called back and said we must make contact or we will re-route the plumber. I am on the phone and although I am here can not answer the call. So they cancelled my appt. I would not recommend a place that won't work with your situation.

Sharon F.

02/11/2014 12:00:00 SA

I was more than disappointed with Len the Plumber. Not only did they leave water on the floor they left the bushes not planted and slate not put back and sewage all over the basement and the back door unlocked. I was never informed that I had to hire yet another company to clean sewage.

Ashley L.

11/25/2017

Feeling very ripped off!!! $421 for replacing a garbage disposal (I had already bought the garbage disposal). The person that sent up the appointment with me said that they charge $49 for just coming out (which is very reasonable). They said they charge by the job, but did not quote me on the standard price. I was thinking that they meant by how long the job takes. I am used to paying $150-$165/hr and thought it would be about a 1-1 1/2 hour job. I ran into another plumber in the neighbor later today (after the work was done) and they quoted me that they usually charge $275 which is much more reasonable. I won't be using Len the Plumber again!

Tanya J.

08/12/2022 12:00:00 SA

I had an appointment this evening (8/12) between the hours of 5pm to 8pm to get plumbing work done. I confirmed my reservation yesterday with a representative, and rearranged my schedule. A representative called me at 6:45pm to inform me that a plumbing technician was no longer available, and I was asked to reschedule for the next day. . This was my first time using this business, and based on this experience, I will not even consider this company for my plumbing needs going forward. Be careful when using this business..... they are not reliable.

Eileen R.

10/10/2017 12:00:00 SA

Ok, we were essentially just hustled out of $51 (would have been $49 but he didn't have change). He came in, and I explained that the leak happened in the first faucet, where a washer fixed the problem temporarily, but it later returned. We changed the faucet, and the new faucet demonstrated the same problem in the same spots (leaking under the sink and at the faucet itself). His answer from his assessment of turning the water on/off is that it was a manufacturer problem. When I questioned him because the old faucet also displayed the same issue, he assumed we had TWO leaky faucets. When I asked why it was leaking under the sink he said that he PROBABLY has to tighten something there too. He proceeded to try to sell me the faucet that LEN installs, because he assured me it was much better than what you can get at Lowe's or Home Depot. Not only was it going to cost $598, when he brought it in it was THE SAME FAUCET WE HAD JUST INSTALLED! He tried to assure me that the ones they receive are different because they have their own contract and that our faucet was cheap, since nickel brushed faucets are better than chrome. At that point I asked him to do nothing and leave, since his assessment and recommendation came from turning the faucet on and off and looking at nothing underneath. Not to mention, he left his personal information so that he could install whatever else we bought, since the issue could have been installation, yet he had said it was manufacturer's originally. Save yourself some time and annual leave and call someone local that is trusted or you'll be out of $50 and will still have the issue!

Eric W.

7/13/2021

Came very quickly. Knowledgeable Plumber who gave me several options with prices. Finished the work the same day I called. Excellent.

Sarah S.

09/12/2022 12:00:00 SA

We had a busted main water line to our house on a Saturday morning - Water EVERYWHERE. Not many plumbers operate 24/7 and there were a couple others that stood us up several times. The folks at Len the Plumber were GREAT! Quick response. Clear explanations of what they'd do to fix the problem. Relatively fair pricing. Quick, trustworthy work without making a mess of our yard. They did exactly what they said they would do in such a quick turnaround. Would use them again

San D.

08/02/2020 12:00:00 SA

They CANCELLED on us TWICE on the same day. Waited from 8:30am to 12...they called and pushed us back from 2pm to 5pm. They called at 4:15pm to cancel a 2nd time! No More LEN for us!

Jenny E.

08/01/2012 12:00:00 SA

We called Len out to find a leaky pipe under our house but they were unable to find it so they didn't charge us the $49 fee. He tweaked some pipes and then left.

A week later, one of the pipes starts leaking near our water heater, on a Saturday (of course!) so I called around and Len seemed to be the only plumber open on Saturdays for regular hours. He fixed a 6 inch (or less) section of the pipe, which took all of 30 minutes or less, and charged me $250. I thought this was pretty expensive but for a Saturday I probably would have paid the same for emergency plumbing from anyone else.

I did not meet the 1st guy as my husband dealt with him but the 2nd guy was pretty young and not that excited to be working. He gave me an estimate to fix the pipe under the house but I didn't really feel that confidant in him or the estimate. He just seemed to pull the numbers out of the air. I have since gotten another estimate and they were able to tell me how much they charge per hour for the job so I know exactly what I am getting into!!

I would look around before you use Len. They were nice but pricey. Weekend pricing may not be too bad and they came the same day.

Stephanie P.

5/16/2014

WOW!! We just had Todd out to check our main sewer line. We had been told by another plumber that our old terra cotta had collapsed and it would be nearly $6000 to replace. Todd used his camera (didn't charge us for it) and slowly ran down the pipe, explaining to us what we were seeing, all the way to where it connects to the city lines. Long story short--we have no collapse and we don't have to spend $6000!! THANK YOU, LEN THE PLUMBER!!! If you're looking for an honest plumber, these are your guys!

Brian M.

10/03/2019 12:00:00 SA

Made an appt with them to replace a hot water heater that was leaking at my mom's house. I couldn't do the work myself because I was to busy with other stuff unfortunately. The next day I found out they charged her $2150 for the job which took just over 3 hrs. I was shocked to say the least. They are extremely overpriced. I researched the model water heater they installed and found I could have purchased it myself for $700 (so they probably paid like $400). They added an expansion tank which I was told is now code for unclosed water systems which I understood. However, they said they gave my mom a shutoff valve for free which cost over $200 according to a lady I talked to in regards to the bill. That valve I could get for less than $40 at Home Depot. Also, spoke with another plumbing company out of Drexel Hill and they said they charge around $1500 for the same exact job. I wouldn't recommend or ever use them again.

Aly M.

9/21/2009

So I had to have them come back again because about a week later the ceiling was leaking again. I called them, angry as all get out, because I paid quality money and it wasn't fixed. They sent someone for when I got off work the next day and apparently the shower was leaking into the toilet pipe and I needed more caulking around it. I'm pretty sure that was the original problem and I am annoyed that they didn't even try to look anywhere else the first time to make sure nothing else was causing the leak. Ugh! It's a good thing I didn't close the hole in my ceiling yet so I noticed the leak more quickly.

Update: Okay, this is getting ridiculous. They had to come a third time and still didn't fix the problem. I paid so much money that first visit to fix the problem, but apparently for nothing???? Oh, I'm sorry, I got a basic toilet for over $500. Yeah. Perfect.

Janelle G.

08/01/2020 12:00:00 SA

DISHONEST PLUMBER!
The technician quoted me $529 to snake a bathtub drain, which is a significantly inflated price. That shouldn't cost more than $175 -$200. As soon as the tech arrived and went to the bathroom he began telling me all of the things that could be wrong which could cost a lot. The tech then said he may have to cut a hole in the closet of a different room in order to fix the problem. He said all of this before doing anything at all. Mind you, I don't have standing water just a slow drain. I told him that if that is the case I'll decide how I want to proceed but for now let's see if snaking the drain works. The tech went back downstairs, looked at his system to see past work I've had done, asked me how many people lived in my house and used the bathtub (I told him one), and then gave me his quote of $529. A prior plumbing job I had done in 2018 cost me around that much; however, it was a relatively involved job. I think this plumber quoted me that price based on the cost of the previous job, among other things. I told the tech this was an inflated price, but he didn't care. All he wanted was the $49 service charge. The tech then said my card was declined, I told him it was not possible but he insisted. I told him he was wrong. He tried it again and admitted he input the numbers incorrectly.

Additionally, I was told of the company's new procedures in light of COVID-19 and one thing I was told was that the tech would have on a mask and show coverings. The tech had a mask on over his mouth only not his nose and didn't have shoe coverings.

Finally, they called me at 8am in the morning and said the tech would arrive in 30-40 minutes, but he didn't arrive until 10am.

David K.

5/21/2017

Called at 9:45am with a leaking toilet that needs to be removed...explained leak is active.. as in we've had to shut off the water to avoid further damage.. Person on phone told me someone would be out here between 10am-2pm and would call 30 minutes prior.. they just called at 1:10pm to say they aren't coming today... but can fit me in tomorrow... Same Day Service all over the website and no mention that they may not be able to make it out here when we spoke at 9:45am... Piss poor customer care and communication.. misleading advertising on their website. Will never use them and will encourage everyone I know to avoid them as well.

Sarah R.

12/03/2022 12:00:00 SA

Had a plumber come out and not finish the job for a sewer repair. We called a few days after reporting a bad smell due to a lid not being sealed and we were told to use air freshener. We had another guy come out who no showed us twice and the dispatchers were not helpful in getting us in touch with the plumber. Do not recommend unless you want to be ghosted numerous times and hung up on.

Adam W.

9/22/2017

Wanted to charge $600 for a simple toilet pull and flange replacement. Completely ridiculous! This was after they called 10 minutes from the end of the my time slot and had to rescheduled for my prior appointment. Rude technician that barely spoke English and was hard to understand. Will NEVER use again!

Martina S.

01/04/2022 12:00:00 SA

Very poor communication no eta of when the service tech is gonna show up nor when i would get a call from the dispatchers smh terrible

May M.

3/25/2023

I had a hot water heater leak and thé water was leaking out into my basement. Two guys showed up, took a look and said there will be leakage, did NOTHING, and tried to sell me their yearly contract, took $50 and went away. they did nothing, not even advise me in next steps. I had another plumber come in, he closed the valves, drained the water, opened a faucet to help drain the water, and advised me on next steps. That is what I call service and mitigation of an emergency. I do not recommend Len the Plumber at all. Useless, money grabbing business. Absolute waste of money and time. They truly do not care about their customers nor do they know what they are doing.

Julia S.

12/15/2021

The problem I have is that I was charged $223.00 for diagnostic service. We had a hole in our pipe that we showed the technician, and then we paid him to do the job. Our hours even included his trip to get parts and write up paperwork. I was under the impression that the diagnostic cost would count toward our repair since we used the company, but when I got my invoice, I saw that it was extra. This is crazy! We knew the problem and it took 5 minutes for him to confirm. This time went beyond the 3.5 hours he spent with us that we were also charged for. I reached out that day and again today, and no one called me back. I hate to score so low since our technician did a fantastic job fixing our pipe issue. He was perfectly competent. This low review is hopefully something that will motivate a call back.

Spoon P.

11/03/2016 12:00:00 SA

I feel mislead by the Len The Plumber customer service representative. I called and asked a very specific question. I called and requested a check up on our boiler. I told the representative that my boiler was running properly and we just wanted to ensure that everything was in good order before the upcoming winter season. She said there was no amount designated for such a request and that the service technician would determine this after an initial inspection. The fee for this request was $89 and that would be deducted from any further services rendered. I agreed.

The technician, Mike, within a minute or so of asking me what was the reason for his visit stated that it is $250 for the check up on the boiler. I immediately asked why this price wasn't given to me initially when I called, because clearly there is a price for this service. He said, they don't give prices over the phone because you never know what you're walking into.

I am disappointed and out $89 for not much. Mike was nice enough to vacuum the burners of the boiler and offered to answer any questions about our boiler for the $89 fee. He also offered to bleed the radiators, but we had already done that.

So, in short this could have been avoided for the upfront information that should have been offered over the phone by the customer service representative. The intensive check-up on your boiler costs you $250. If it ain't broke, don't be proactive and don't seek out any preventative work on your boiler. Bleed your radiators, vacuum your burner, and if it ain't broke, don't fix it.

Taylor C.

07/02/2023 12:00:00 SA

we had an emergency with our ac unit outside and i was able to quickly get put on schedule and got it taken care of the same day! Davin Davis was the tech that helped us out, he had a great attitude and did what he could to get this issue resolved for us. In the pouring down rain! definitely will be using len the plumber for all and any future issues that may pop up! Thank you so much, Davin!

Speechless S.

05/04/2023 12:00:00 SA

Find ANOTHER plumber!! Do NOT use this business!
We decided to hire Len because we see a lot of their trucks on the beltway. After calling, we were able to schedule a tech visit for the next day and were told that the repairs would be made the same day. The tech arrived on time and provided a quote for repair. Following me agreeing to move forward with the service, the tech stated that he didn't have parts. He left for roughly an hour and returned stating the plumbing store didn't have the part. I asked if Ace Hardware or Home Depot sold this part and he smirked and said no they don't sell this part. I asked when the part would be ready for install and he stated he didn't know. I asked for a rough estimated as we have 5 people in the unit with 1 toilet. He stated he didn't know but that he would call me when he could make the repair. He took my number down and left. I immediately called the main line to complain about this business practice as I could have had another plumber in to make these repairs, and it is important to give a homeowner a timeline of when repairs will be made.
I called the next day to ask for a manger and was told none were available, but that they sent an email for me to be contacted about my concern with high priority. No call back was received.
I called the next day (Saturday) to ask for a manager and was told the manager was not available, but that they would call me back with high priority. No call was received from Len the Plumber.
I called the next 2 days with the same request and did not received a call or email from a manager. I also did not hear anything from the tech.
I called the following Tuesday to fire them and let them know I would be hiring someone else to do the work, but that I am still expecting a call from a manager to discuss my concerns.
We had a competitor arrive same day and informed me that there was a other separate issue and that he had the part. He also said that this part is sold at Home Depot for $12!!!!!
I'm disgusted!
It's been a week and I still have not received a call or email from Len the plumber.
Do NOT hire this company! Find someone else to do it!!!

Todd S.

5/13/2014

Avoid this company! I called this company when my well pump went out. Big mistake. The man that came was unable to replace the well pump that day, so he came back the next day. He spent that next day and the following day, with another worker replacing my well pump. It took them 3 days! In addition, they charged me $3400. When they completed the work, they informed me they could not warranty the pump because it was continuously running and my well was not charging properly. It turns out, after calling a well pump expert (I didn't know there were such companies) that the Len the Plumber techs punctured my well pump tube causing the pump to continuously run to keep the tube filled. In addition to this, I found items missing from my home after the work. They also littered my driveway and backyard with cigarette butts. Overall, I would rate this as one of the most foolish decisions I ever made - to call Len the Plumber. Do yourself a favor, don't let these unqualified, overcharging scammers in your house. If you do, you deserve whatever you get.

Chris S.

3/26/2018

After they gave me the estimate to fix my problem and started the work, they came back to me and told me that it would be more than twice what they estimated. I wanted them to leave but the bathroom was pulled apart. I got estimates from other plumbers to fix the problem and it was 1/3 of the amount Len wanted to charge. Will never use them again.

J G.

5/22/2022

Just awful. Very good at response and same day service. Also very good at price gouging and straight up jacking the cost as high as possible.

Dude came out about three hours after call. Dude disappeared into the sump room for a few minutes. Then they gave me pricing at $1600 to replace the pump.

I went with another guy, an individual wasn't part of a National chain and who works for himself. For $56, the cost of the call and did a minimal maintenance. The sump pump was perfectly fine and surely didn't need replacement.

If you live in the Baltimore area, message me and I'll give his contact info,

Julia M.

9/28/2022

Worst experience. Overcharged for more than $770 and fixed nothing. Damaged the sewer pump and did not realize it. They wanted me to agree on ripping off my main sewer line in the yard for couple thousand dollars when the problem was not there. RUN!!!!!

M H.

01/07/2013 12:00:00 SA

I don't know anything about their quality of service. We wanted a kitchen disposal replaced on our kitchen sink. They came out and the estimate was $671 and change. I was appauled and sent the guy away. He was shocked that someone would not pay his price. We went to Home Depot and bought a new disposal with superior power and quiteness and I installed it from the directions in less than an hour. Total cost: Just over $120. I called Len and asked him if their hourly rate was $1,000 per hour, becuase if it took me 45 minutes, the pro could have installed it in a fraction of the time. Where is the $550 meat from. Oh and Home Depot even made a profit off the equipment. Len must be making $25,000,000 per year.

Laura C.

8/22/2017

The technician told me I would need to replace a bathroom faucet to repair a leak and that I needed a new toilet for another leak. That was fine until he opened an app and showed me the Moen 2 handle faucet that they charge $584 for! Same with the Gerber Viper toilet they sell for $557! Even to someone who's not familiar with bathroom faucet and toilet prices this sounded way off and we hadn't even included installation price yet! I looked up prices for both exact models while he was there. The Moen faucet is $75 at Home Depot and the same make and model toilet averaged around $280 on the high side. Then the installation price for both was $883 for a grand total of just over $2100 to replace a faucet and put in a new toilet. While he was here he also made a comment about the hot water heater looking ok. I never asked him about my hot water heater which is only two years old and working just fine. I paid the $49 fee for him showing up and found another great plumber who did both jobs for $700 including all materials! the price-gouging of both materials and installation was blatant. I recommend you avoid. There are many other much more reputable options.

Vee M.

3/15/2019

UPDATE 2: My dad admitted that he chose the high-end disposal and the receipt showed Keith had indeed cleared a clog so I'm changing my review again to give Keith 3 stars (average 4), since his repair leaked. And kudos to the company for monitoring their Yelp reviews.

UPDATE: Joe came out promptly to correct Keith's work, fit together the drain sections, and replace one of the connections he wasn't happy with. He also indicated that the charge for the disposal didn't seem out of line because Keith installed the top-of-the-line Cadillac of disposals. I give Joe 5 stars. I still give Keith 1 star, so an average of 3.

My parents had a clogged kitchen drain at the disposal. Called Len because they see all the ads, see the big building. They didn't know to check Yelp. So Keith comes out. Oh, gee, looks like you need a whole new disposal. That'll be $1,000. One day later there's water pouring out of the kitchen drain, probably has been since Keith helped them. Called and got the answering service because they get so many calls. They promised a return call within twenty minutes. Steer well clear of Len the Plumber.

Joe C.

10/03/2012 12:00:00 SA

I read the reviews about Len the Plumber. I was skeptical at first. But my sump pump wasn't working correctly. We just had a huge thunderstorm with another one on the way.

I called. The customer service rep was great. Somebody was able to come over the same day. He was a cool guy. He was patient and explained to me what was going on.

We broke down the prices before I signed off on it. I had a coupon from the website. That was no problem. He was quick. The pump was replaced and working fine. We talked about the football game a little and he was on his way.

I have no real complaints. I would definitely recommend Len the Plumber to others.

C S.

11/10/2017 12:00:00 SA

Go literally anywhere else than Len the Plumber for your work. All you need to know: $421 for 35-40 minutes of labor.

Background: We needed a garbage disposal replaced in an apartment unit. We had already purchased the exact replacement model that was in use at the apartment -- so pipes lined up, electrical wiring was already there, etc. We simply needed someone to install it.

They would not provide a quote in person. That's fairly standard. What's not standard is how much they charged for the work provided.

From the time the plumber walked in the house to payment and departure, it was 35-40 minutes of work. They charged $421 for labor for this very brief job. Absolutely unbelievable and unprofessional.

Megan W.

05/02/2023 12:00:00 SA

Sorry this is lengthy but bear with me...we had company one weekend who weren't used to septic tanks and our toilet's clogged. It was a Sunday so we called Lens... our usual place wasn't available! They came out. Samuel was very nice and went to work in our downstairs basement bathroom. Awhile later him and his helper came up and said the clog was fixed but the service included a camera through the lines but he doesn't work on weekends! The cost was $644 which shocked me for just fixing a clog. Anyway 10 days later same thing happens so i call back and was told i wouldn't be charged since it was obviously the same issue... well a couple hrs later a tech calls ,john, and informs me I will indeed be charged... so i call back the office and Simon tells me no i wont be charged and the tech has no say in it... anyway no one shows up ( i took off work). I call back... another guy tells me Ill have to pay and switches me to dispatch where Michelle told me Samuel was on his way back and there won't be a charge. Its 4:00 PM at this point. Anyway Samuel shows up, does the exact same thing but this time tells me there's a crack in the pipe and the camera guy will come look. Well it's Tues, the camera guy, Derek, comes out... he's very nice... runs a camera through the same bathroom line... finishes up, tells me the pipe needs to be replaced... its not a good idea to use any water because it will overflow into my house... then says they can come out the next day and fix it for $6.500... thats with a 10% discount! I told him i needed to speak to my bf... so i do, my bf calls our regular guys at Beales.... They come out that same day... blow the lines from outside & inside... the clog was near the septic tank and apparently Lens just blew the clog further down the lines... they never checked the septic end. Nothing was wrong with ANY of the pipes and the clog was most likely overuse of paper when we had company. Beales total price? $450. If I hadnt know better I'd be out $6,500 to fix a problem that never existed. I should get a refund from Lens but Im not holding my breath! Never again!

Anita B.

7/31/2019

Had to give one star to write this review. I will never use them again. Had a overflowing toilet and called Len the Plumber.................so disappointed with them I thought I would post my experience. They came out 2.5 weeks ago and snaked the toilet. It has not been used since that time until yesterday and it overflowed leaked to the main floor and created a hole in the ceiling. I called Len the Plumber and was told the call was not covered and I had no guarantee on the original work. They came and took a LOOK today and told me I need a new toilet. So $190 to snake it, $49 to come out today and was given a quote of over $900 for a new toilet. Will NEVER use them again, EVER!

Dmz M.

8/31/2020

None of the service people who called could agree on what the request was. Then at six in the morning the service caller not only raised her voice when I asked a question she was rude and ignorant.

Miguel G.

05/07/2017 12:00:00 SA

be careful, this company is terrible, I call them to repair a clog toilet, the plumber was totally inexperience got my basement flood, the company clean the basement but didn't pay for my furniture and things that got damaged, we have call them many times and they don't return our calls, this company is totally irresponsible.

Anon A.

7/19/2023

TERRIBLE. I was out walking my dogs with my brother and partner and one of my dogs got loose and ran out into the street, two caucasian women almost hit my dogs and started laughing. They kept talking and saying they would beat me up, how I'm ugly and started saying racist remarks. They told me they would punt my dog like a football. They continued driving past and opened up the sliding door AS a woman was driving. A package fell out and one got out the back and started talking a lot of crap and saying how she would still beat the s*** out of me. We heard a man's voice in the van laughing after the white lady said something about me getting my green card and call me a b**** to my partner. This was on the corner of Highview Ave and Elm Ridge Ave around 8:15pm on July 19th, 2023. Horrible workers, racist, rude and have no morals.
- A.L

Evelyn R.

07/08/2017 12:00:00 SA

I don't normally write reviews but was so impressed with Len the Plumber that I felt compelled to share our experience. We live in Davidsonville, known in part for complicated well water systems, deep aquifers and rusty water. So, when our home water pressure weakened suddenly, the 4th of July, my husband and I prepared for the worst. A neighbor recommended Len the Plumber as they had recently serviced their system and they were pleased with the result. We used the online appointment system and were called within the hour by an efficient and friendly Kate, who scheduled an appointment for early the next morning. The diagnostic team called to let us know they were on their way and arrived exactly on time. Jay and Derrick listened carefully to our description of the problem, made their careful assessment and then coordinated the corrective action to take place the next day. Jay determined that the failure was a result of a large leak in the pipe connecting the well to the entrance to the house. Jay explained that Kate would coordinate for Miss Utility and USCIC to mark the yard locating underground pipes and electrical service. Kate set this up for the next morning and also coordinated the delivery of a backhoe prior to the arrival of the plumbing team. Corey, Derrick and John arrived exactly on time the next morning and quickly went to work digging up access to the well and drilling through the basement cinder block replacing the entirety of the old pipe, all connectors and provided up to code electric service to the well pump before returning the yard and basement back to the highest standards. The whole job was completed in one full day with the barest minimum of disruption to household operation. The work both inside and outside was neat, workman like and completely respectful of the yard and home. It is rare to experience such seamless services so that the whole project can appear effortless. As customers, we truly appreciate everyone's honesty, professionalism and sincere desire to provide quality work. Not only will we use Len the Plumber again but we are sure to recommend Len the Plumber to our friends and neighbors.

Kathy S.

7/21/2020

Worst company. DO NOT USE! I was in the middle of a kitchen remodel when my contracted plumber had a heart attack. I called Len the plumber and was told they could come out same day between 2-5. At 5pm I was called and told that was incorrect they have no opening for days. Yep rescheduled for Friday that week between 8-12 was called at 10:30 asking if they could reschedule again because they were overbooked. I rescheduled for Tuesday the following week for 12-4 and was called at 3pm asking if they could reschedule again because they were overbooked. I did not reschedule. All three times They were rude, unapologetic, and laughed that I was frustrated. I have never encountered such a terribly run company.

Lisa R.

12/28/2015

Asked cost of installing a dishwasher and was told they do not give prices over the phone. Guy came out & quoted us $407 + another $29 fee . . this was almost triple the cost of another plumber estimate & the Lowes installation fee (both $150). Unfortunately neither had been available that day so I called Len. Still had to pay them $49 just to come out and give that insane quote. Was able to call another plumber 5 min later and they came out immediately and did install for $225. Waste of my $50. I should have known better when they wouldn't even give me a general estimate over the phone. That's probably how they make all their money . . won't give any estimate over the phone & charge a $49 fee to give an insanely high quote that people won't pay anyway. Gets to leave with $49 and no work done.

Emily P.

04/07/2022 12:00:00 SA

They came out in a timely fashion, went over everything verbally and then shared a verbal quote with a promise that it would arrive in our email inbox 15-20 minutes later. It never arrived. I had questions that could have been answered by the quote, but we never got it. The quote was also pretty ridiculous, but I couldn't look at the breakdown because we never received it as promised. Looks like we will have to explore other options.

Melissa W.

11/28/2019

Despite Len the Plumber's comment to my initial review saying someone would reach out, I never received a follow-up call or email from a service manager.

Christopher C.

9/16/2018

I have used Len The Plumber three times and they were all very good experiences. I did have an issue with a quote that gave me. My only problem with them is their prices can be very high but it is because you get what you pay work. Great work by experienced people. Most of the technicians that came to my house had well over 15 years experience. One had over 25 years experience. I think it is worth paying a little more because I know they are going to fix my issue and the work is going to be very good but you need to research the job because some of their jobs are a lot more pricier than other jobs. They are always on time and it is very easy to schedule an appointment. Recently, I was given a quote for $1600 to do two jobs. I decided not to do it because it was just too high. I really felt like they were high on this quote. I called Michael & Son and had them quote me on one of those jobs. I was stunned that they charged me $269.12. Something was really off with Len The Plumbers price on their last quote. All the other jobs I felt like were reasonable but now I may start using Michael & Son.

Meagan B.

9/26/2020

Update #2: The complaint was responded to Saturday following an email and the intervention of management. A cleaning crew was at our house quickly on Saturday afternoon and the damaged materials were removed and everything was cleaned. Still in communication with management but really appreciate the actions taken over the weekend.

Update: shortly after posting this review on all the services we got a call back saying best they can do is a Monday cleanup and made excuses for why it took over 7 hours for them to respond to a customer having raw sewage in their house. Something to keep in mind.

Bottom line: We currently have sewage water sitting in our basement resulting from a LTP newly installed sewage line issue. We have called over 5 times today trying to get a manager on the phone to discuss clean up to no result.

Again, we have sewage sitting in our basement because we can't get a manager on the phone.

Having experienced great customer service with small plumbing issues with Len The Plumber before we had called them about issues in our sewer line. We replaced that for a significant cost earlier this week. This morning we experienced a sewer line backup in our basement. Luckily the fix was easily cleared by the county, the county employee told us the issue was a large clump of dirt left in the line by the plumbing company. They also left our clean out drain several inches above the ground with a top that could easily be kicked off.

Thomas A.

10/03/2016 12:00:00 SA

Just had the man out to replace disposal and fix clog. What an incredible experience. They were prompt courteous and didn't recommend any additional unnecessary repairs. I would highly recommend them to any one!!!

Smitha R.

6/25/2016

Overpriced, unreliable service.We had a plumber come in to look at a leak in our garbage disposal and he said $500 to replace the worn out (4 yr old) disposal with a basic Badger disposal($59-80 at Home Depot ).Without asking any questions we got it done. Fast forward to today, moved to a new home, new state and had similar issue and realized Len the plumber over charged us for a less than 30 minutes job of replacing a broken/ jammed disposal with a badger basic model of $50 for $500.
They are total rip off.
BEWARE and do not use their services.

Phan G.

6/19/2016

They were Terrible. They didn't know how to fix our clogged sink but the next plumber we hired had no issue. So we payed 2x.

Kimberly M.

11/30/2019

Jason did a fantastic job unclogging my pipe. They were willing to come out the same day. Quick service. $355 to unclog a pipe that I thought was impossible. $49 for him to come out and assess the situation but the fee is waived if you get a service done. Will do business again!

William R.

02/03/2014 12:00:00 SA

Len the Plumber checked my water heater and said that it needed to be replaced, a job that would cost $1300. I asked another plumber for a second opinion, and they tested the heater and said that it worked great.

Len the plumber was scamming me.

Earlier, Len the plumber replaced 2 thermostats and 1 heating element for $400. They were unable to remove and replace a second element. I had another plumber test the element and said it was working fine and didn't need replacing.

Again, Len the plumber scammed me. Lastly, their sales pitch to get me to replace the water heater was very high pressure.

Stay away from these plumbers at all costs!

Marcus J.

7/24/2020

This company complete wasted my day by scheduling a 12-4 appointment and calling me at 3:38 to cancel because the technician chose to accept a job that took longer. I expressed my anger and disappointment, was put in hold and then told the technician would be at my house in 45 minutes. They called back around 4:30 to conveniently state that the technician has trouble with his truck and needed to reschedule. Don't waste your time with this company. Find someone else that cares about your life and time. Strongly advise anyone from hiring them.

Debbie R.

8/17/2018

I reserved a plumber this morning. They gave me a time of 5-8 pm, and I indicated that it was an emergency. At 4 pm, they call me and tell me that they're booked up and can't make it tonight. I begged with a manager. I said that I booked the appointment in plenty of time, and I needed them to come tonight. I would even take them as late as they needed, but I needed service tonight. He said there was nothing he could do.

Their website clearly says that they have evening and weekend hours, and accommodate emergencies. Don't believe them. They don't stand by their website, and they don't stand by their word. I will never, ever call them again.

Jim H.

12/05/2020 12:00:00 SA

When you have a 27 year old hot water tank that starts hissing and squirting water, you might rightfully assess that a repair with duct tape won't cut it..

That's what happened to ours a couple weekends ago. Replacing the tank has been on our to do list for several years now. Funny how that to-do list proves the old adage that hindsight is pure 20-20 vision.

It was a Saturday morning, and I didn't want to shop around, because, well, we needed hot water! I called LEN because I've seen several trucks over the years servicing houses in the neighborhood.

Sure, Craigslist has a lot of service people with varying degrees of talent and expertise, and we HAVE used these independent contractors. Some good, some terrible. And since my plumbing skills range between awful and terrible awful, I decided to call someone that was licensed/bonded.

I called them at around 11:30, was told to expect a call from a service worker in the vicinity within an hour. At about 12:15 we got a call from a polite gentleman and email with a picture of the serviceman and his bio (ours was into model plane flying). Cool!

He came, put on protective foot coverings, looked over the situation, very clearly explained what our options were, and explained how he would need to bring up our system to code (an expansion tank and new gas cock). He gave us the price and offered a discount they were running at the time. We gave the thumbs up and he started work.

After a few hours or so of quiet, efficient work, we looked over the job together. He explained what he did, described how to set the temperature and work the pilot light. The solder joints were clean, there was no mess or debris anywhere. We paid him with check, and chit chatted a bit, and he left. We were left happy and satisfied with the job. Good business!

We'd spent too many years with an inefficient tank that put out lukewarm water. Let me tell you-this tank puts out the hot water! Had I known such a luxury existed, I would have had LEN put one in years ago!

We will definitely use their services again for possible future problems (though hopefully not too soon!)

Jeremy S.

06/03/2016 12:00:00 SA

Unreliable & expensive. Great if you aren't in a hurry and don't care about money. Great at talking but poor at plumbing.

Ryan R.

03/09/2015 12:00:00 SA

I'd give it zero stars if I could. Set up an appointment for Saturday afternoon online last week. Didn't hear a word until an hour before the appointment when they asked to reschedule for Monday evening, I said ok. Monday evening comes around and nobody shows. After waiting a half hour I call and am told that they supposedly contacted me asking to reschedule again. This despite the fact that I received no calls or emails from them. Embarrassing way to do business.

Donna D.

06/03/2022 12:00:00 SA

I scheduled an appointment with them and received confirmation. Waited home for hours. Called them for an eta. Didn't hear back. Called again. Finally someone called and said they'd be about an hour late. I told them I'd wait. Another person called after 45 minutes more and said they would have to reschedule to the following week. I explained that I'd been waiting and was still available. The woman was rude and said I had to reschedule. I told her If that was the case I wouldn't be rescheduling with them and she hung up on me. Completely unprofessional and unreliable. Looks like I should have checked their yelp reviews because the ones on their website and only good ones.

Donna F.

07/04/2017 12:00:00 SA

My Technician took advantage of me. All I needed was to have a faucet (that I provided) installed. He told me that if it was his house, he would remove the pipe I had and replace it with PCV pipe. Also he told me that the trap and drain could possibly have to be replaced once he looked at it. Also he suggested that I replace the two water cutoff spigots under the sink. The price he quoted for ALLl of this work was around $600.00. I told him that I could not afford this, especially since they do not provide a monthly payment plan. I then just said to install the faucet only. Once he completed this he told me my bill was $578.00!!! I feel that this is not the way a company should conduct business. NEVER CALL LEN THE PLUMBER.

Jim T.

04/09/2023 12:00:00 SA

Every drain in our master bathroom was backing up including our toilet. The pipe below the toilet was leaking into the basement. I called Len the plumber Friday afternoon and told the person that answered the phone that I wanted emergency service. She took all my information and said a technician would contact me. I received a call and was told that a technician would be out Saturday between 2 PM and 5 PM. I received another call around 3:30 PM saying that the technician would be at my house in 45 minutes to an hour. At 5:13 PM I called and asked if the technician was on the way, I was told that they would relay the message and I would get a call back. At 6:04, after not receiving a call back, I was told the same thing. I am writing this at 9:15 PM on Sunday and I have not heard anything from them and I am still without a master bathroom. Will definitely not use or recommend them if this is how they do business.

Kristin B.

05/10/2020 12:00:00 SA

Im disgusted by this company. The plumber (who was nice actually) came out, diagnosed our water heater and said we need a new gas valve. He ordered it and said call us when it comes in. Radio silence from them from then on. We had cold water for over a week. We spent $380 (!!!) for them to diagnose an issue which surprise (!!) was wrong and we had to get a new water heater. Complete waste of money and they won't even bother responding. Skip them!

Edited to add: it's nice to say that the company (in comment below) is thanking me for bringing it to their attention and someone will reach out to me but it was brought to their attention when I called them regarding it weeks ago and was told they would get the manager to call me back and nothing, zero, zilch. So do I don't trust this company for even a simple phone call.

Dellaphine C.

11/23/2020

I called Len The Plumber on Sunday around noon. I describe the issue that I was experiencing with sewage water backing up flowing into my basement Laundry room. The phone rep escalated the issue to an emergency and sent a plumber out to my home.

The plumber performed repairs. It appeared the problem was resolved. I paid the plumber the $770.00 fee. However, the next morning, I went into my basement and there again was sewage water on the floor of my laundry and basement flooring.

I called Len The Plumber and the phone rep told me that they could send out another plumber but I would have to pay another service and repair charge. I told her that that was not acceptable because the services had obviously not been properly done because the problem still exists. She very rudely indicated that there are no guarantees for plumbing. I told her that I will not pay for the service a second time and that she should let the service know that they need to send someone out to properly correct the problem.

I called back after 2 hours and filed a second complaint. The issue is unresolved and if Len The Plumber does not correct the issue; then, I will dispute the charge of $770 to my credit card.

Jay N.

5/18/2022

Well in the past I left these guys a great review but I take all of that back now. Called night for an appointment today between 2-5. Never got any confirmation, called them this morning and got hung up on twice, they finally told us we were on the schedule. Here it is after 5 and no one is here, no one called. I called them again and got hung up on again. You all suck...

Carmen R.

10/16/2019

Rip off pricing. I was quoted $50 for a plumber to come out. He would give me the cost upon evaluating the problem. Ok I just needed a toilet augered (declogged). It would have taken 10 minutes to do. He quoted me $295. And if he couldn't unclog it no charge. I told him that was ridiculous. He asked what price I was expecting, and I said definitely not $300!!! Next day I just got a new toilet. Cost $99. Never again will I call this place

Andres Z.

11/05/2020 12:00:00 SA

I would NOT recommend Len the plumber to anyone. The technician left my kitchen sink cabinet with multiple scratches and gouges he didn't even cleaned the mess he left behind. The problem with my kitchen drain never got fixed and i was charged. It gets better.. on October 19th i got a phone call from the Operation Service Manager (Ashley) and she offered a full refund. She informed me it would take 3-5 business days to receive my credit it is now November 5th and I still don't see a refund. Ashley won't return emails and phone calls now. I'm very disappointed with her lack of communication and assistance. She's supposed to be The Operation Service Manager

Jennie B.

07/06/2020 12:00:00 SA

I agree with many prior posts - AVOID THIS COMPANY AT ALL COSTS! I unfortunately did not read any feedback and believed their 4+ post on their own site. Our well pump stopped working and it was the day before a long holiday weekend. Their technician came and gave us an estimate. He indicated that with the holiday, if we did not agree now it would be after the holiday that the work could be done. We could not find any guidance on costs and had not received any other estimates. We asked if the cost was going to be elevated due to the holiday and he said it was not. As it turns out, their labor estimate was 78% of the bill. And, the technician admitted that they mark-up materials purchased by 30%. The same job performed by a different company at the same location 23 years ago was only 20% of the amount that Len the Plumber charged. I understand that there is inflation, but I am not sure 5 times more is acceptable.

Jim S.

12/10/2015 12:00:00 SA

My wife called Len the Plumber on my day off from work to fix a leak under our kitchen sink. We were told that they charge $49.00 for a service charge; however, the $49.00 would be applied to the repair work if they were selected. I was not overly concerned because we had called several other plumbers and their estimates were all in the $200-$300 price range. To my surprised, the Len the Plumber technician wanted to change the entire pipe system from the kitchen all the way to the basement. I am not a plumber, but knew immediately it was a repair scam. I will never call Len the Plumber again and will also warn everyone about their deceitful sales tactics.

Lana S.

11/27/2017

Called about plumbing issue. I was told technician would be there between 10 and 2. I got a call at 2 saying the tech wouldn't be coming and we have to reschedule. Technician came up the next night and charged almost 200 dollars to look in a drain for 10 minutes and say, Well, I don't see any hair down there. So we were charged almost 200 dollars for him to look down a drain for 10 minutes.

Darryl W.

12/15/2015

They are crazy on prices!!!! Check around before they show up and cost you $49.00 just to come out.

Emmanuel B.

12/05/2021 12:00:00 SA

Run, don't walk, away from this business. There are completely unresponsive, unprofessional, and lack basic client customer service. I attempted to have them do about $30k in work, but quickly realized that this is far from a professional business. I even wrote to the owner, who equally non-responsive.

Thelma W.

2/19/2018

They never showed up. They said I did't answer the phone so they moved on. I never received a call or a message. Remember I am paying for the service that I need. I could have cancelled rather than not answer the phone. Big disappointment.

Roland T. R.

12/21/2021

The last time I called Len the Plumber, they didn't arrive at all. I wouldn't have called them again, but the toilet rebuild that they did TWO WEEKS AGO already broke, and I want them to fix it. So I did call them again, and was given a 2-5 arrival window. About 4:30 I hadn't heard anything, so I called the main number. They said that they couldn't contact the dispatcher (!), but had left a message, and the dispatcher would call right back. 25 minutes later, there had been no call back, so I called the main number again. This time, they said that they talked to the dispatcher, and the dispatcher would get back to me in the next 10 minutes. Guess what? No call from the dispatcher. You can't trust anything this company tells you.

Michele W.

10/04/2020 12:00:00 SA

I have a strange smell in my kitchen/bathroom/laundry room area. I called Len the Plumber, who I had never used before. The plumber said it was probably coming from my toilet, which he said wasn't sealed properly and was moving. He sealed and caulked it and gave me a bill for $314.00. He said the if that didn't work, to get my air ducts cleaned. So I have spent close to 1,000 and the problem is not solved.

Jennifer C.

06/06/2021 12:00:00 SA

Working parents beware! Disappointed again. No show. I've had trouble before with being rescheduled for another day due to the appointment before us taking unexpectedly long. So, as working parents, we called in our problem as soon as we identified it on Saturday and still go assigned to a 10a-2p arrival window on Sunday (not same day). Then on Sunday, when no one had called by noon, I called to ask for an update on the ETA. Apparently this was communicated to the team, and then, still no one called me. At 1:30pm they called my husband to say the appointment before us took too long. We would have to reschedule. What sort of company doesn't have a back-up plan when the family makes it clear in advance that they need the service to happen on the next day (if not completed same day)? This company lacks respect for the working customer. We will be looking elsewhere.

Maurice L.

05/12/2020 12:00:00 SA

We called LTP because of a clogged sewage line. They tried to snake it but said we need a new line because we need a access. They may need to go through the garden in the center of the yard. On March 25th 3 workers arrived about 8am and stood around for about 3 hours waiting for the the City to come maker lines. In that time I went out and asked where the line was going? The guy I spoke to said he was unsure but thought it may go though the flower bed. I said I could start removing the plants and flowers. He said not to because it may be unnecessary work. So I went back in. The City came and they went to work. They called me out and said that they wanted to remove the maple because they were going under the outer branches and didn't want to brake them. I said that is fine but what about all the plants around it? Do worry we are not going to mess with them. We are going on the outside and just don't want to destroy the tree. So I said ok put it somewhere and I'll replant it and went back inside. I watch from my bedroom window as they remove my tree and then half of my garden that they were not going to mess with.
So the couple of hundred dollars in plants that I have put in there over the last few years are buried in my yard.
My yard lets talk about that. First they put two access in the yard and not hidden, well one is. They put one near my neighbors but it is so low in the ground that if you forget that it's there you will trip or mess up your lawnmower. It now has about a foot deep hole around it. Not that I can mow the lawn there are so many rocks in my yard and my neighbors. As we know there is a lot of clay and rock in Baltimore ground. So after digging up half of my yard. They covered it with a grass net and called it done. They didn't ever try to even out the ground or remove rocks and roots sticking out. We spent an hour after they left trying to fill in holes, even the ground out, pulling roots and rocks.They did nothing with the grass on the other side of the sidewalk were the kat tires destroyed the grass. They said that is City property. They sent out a project manager and he said that the job was done right and that clay will reabsorb. First of all that is BS. Clay does not reabsorb. So he is saying the clay is going to reabsorb and I guess the rocks will too and the land is going magically even out and the top soil reappear. Well not going to happen. There are huge holes in the yard and the land is sliding because it is a hill that no longer has support at its base(along the sidewalk). There is a clear channel in the yard were they dug it up. Basically our yard is destroyed. I don't believe they would have left this job like this if it was the Guilford area. They did nothing to make it look good but cover it with a grass net.
This the letter I sent Morgan after speaking with her. She seemed to understand and I thought was going to help. I had called them to speak someone about being unhappy. The woman had me call my mother and add me to the account so that I could speak on her behalf. She told me to send my story to Morgan and to Cc vsmith and CSR. Her is her response.
Good Afternoon,
I wanted to follow up with you after I just spoke to your mother, the homeowner. We will come out with in the next 2 weeks and take care of the rocks and the roots. We will not be reimbursing any money for landscaping and we will not be providing landscaping services. This was gone over with before the excavation started and Ms. Lease signed all contracts and landscape waivers. She also stated that she does understand that we are not responsible.
Any further communications regarding the yard cleanup will be made with Ms. Lease.
Morgan Hare | Excavations Coordinator

We already removed the roots and most of the rocks. We don't need there help with that.This was gone over with before the excavation started and Ms. Lease signed all contracts and landscape waivers. Did you really go over that? Because I was here and at no piont did he say that our yard was going to be in this condition. Don't mention and sign, tricky.

David S.

12/30/2017

Len the Plumber is not service friendly in spite of their brainwashing TV commercials.

Every time I see the Len the Plumber commercials on CNN, I want to vomit because they are misleading and outright liars.

We moved into a renovated townhouse, but the contractor left the main water supply exposed to an uninsulated outside wall. On the first cold night of 12/2016, the pipe froze and burst. I was at work and my wife called to say water was pouring out of the wall. She turned the main water supply off and mopped up as much of the water as possible.

From work at 10 pm at night, I called Len the Plumber first because of their frequent TV commericals but was told nobody could come until at least the next day and they could not guarantee that. I could not get any other plumber to come out either, so I ended up repairing the pipe the next day when I got home from work.

Diane J.

11/27/2021

Was notified that master plumber would arrive in 30 minutes...an hour and a half later called to find out where he was...told he could not make it so sending a journeyman who was coming from Delaware and would be a bit later. OK, things happen. Person arrives, hasn't any idea what is causing the smell of sewage gas in basement freezer room. Was going to get back to me, never did, after he reviews his findings with his supervisor but if it should happen again to call immediately when the smell is apparent and tell the operator that someone has to come while the odor is noticeable. Called today when the smell was terrible and told they could have someone come out in a couple days...conveyed what the plumber had told us about someone needing to come ASAP in order to determine cause...no one is available. To make matters worse I was charged $49.00 for the first visit. That money is suppose to be applied to the service, according to the operator, but there wasn't any service to apply it too! So what have I paid for? someone to come out and tell me they don't know what the problem is? He even said that unless they came back later the same day I would have to pay the $49.00 again! Please do not waste your time or money!!!!

Rick S.

10/09/2019 12:00:00 SA

Very professional called back promptly the next morning on my sewage call. They precalled letting me know my tech was 1 hour away then he arrived and was polite, professional, informative and did not try to take me to the cleaners! Great experience and I rarely take time to write a review. The techs name was Lloyd Hadley and he has 30 years of experience.

Judy B.

4/15/2018

I came back to my home in Springfield VA after being gone for over a month and found my water heater leaking and damage to my basement ceiling. I called Len the Plumber because they have a good reputation and will come out 24/7. It was late Saturday afternoon, after 3 PM. They worked me in and Larry Beavers was there within an hour. I figured I'd need a new water heater which he confirmed. To my surprise, they installed in Sunday morning. He and his assistant, Mark found the leak in my ceiling. They gave me so much advise about turning off the water and setting water heater on vacation mode while I am away. I would highly recommend them not only for their knowledge, but their kindness knowing I was very worried. Thank you so much - I'll never use another plumbing service.

Scott R.

1/15/2010

Impressed with the customer support. I filled out their online form and 5 mins later had a phone call from them. They came the next day, and called before they came. I wasn't charged a fee for an estimate and they were able to fix the problem within 20 mins. The plumber was very friendly and knowledgeable however they are a bit expensive.

J O.

10/01/2020 12:00:00 SA

The service man came out to look at a leak underneath my kitchen sink. After about 15 seconds he stated that my facet needed to be replaced then proceeded to show a $900 facet that he had available. When I said that I was not interested in paying that much for a facet, he said well...there's this $700. Give me a freaking break. I told him no thank you, that I would purchase my own facet of which he told me that it would only cost $350 for him to replace it. Needless to say, I had someone else install my new facet (which by the way I found out that it didn't really need to be replaced). It took him ~30 minutes and the facet I purchased from Home Depot was $220. Had I gone with Len the Plumber they would have taken me for $1000. I will never call them for any kind of repair whatsoever.

Jane B.

11/08/2015 12:00:00 SA

Terrible. I scheduled an appointment a day ahead of time and they confirmed. I chose this company because the website boasts same day service, arrive on time, and taking care of customers. Wrong. The morning of the appointment, 1 hour after the scheduled time window, someone calls me and tells me that they have to cancel and asks if I'd like to schedule for the next day. Well, the next day is Monday and I work during the week like most people. I told her that I had deliberately set it for Sunday and coordinated everything with my tenant around the fact that they had CONFIRMED THE APPOINTMENT. She was unapologetic and rude. I sent an e-mail to customer service about this poor treatment and how it directly contradicts everything on the website about taking care of customers and always being available. Once again they must have been busy because I did not receive a response. Needless to say, I will never be using Len's again. There are plenty of competitors in the market and I'll gladly be taking my business elsewhere.

S M.

06/05/2018 12:00:00 SA

First - the good. The technician was there on time, and was quite personable and seemed to be well-meaning. We had a blocked drain in the kitchen.
The bad - we ended paying $810 to get the drain unclogged (shocking, but we believed the technician who said he needed to spend extra time using some sort of machine to get the clogs out). A week later, the drain is clogged again, we call the company and the bored and borderline rude sounding lady says well a drain clog is not guaranteed - not even home insurance plans cover this Essentially get over it or pay us to send out someone else. Extremely frustrating and disappointing. Don't pick this company - run - don't walk. Look elsewhere.

Lindsey D.

4/23/2014

I had an issue with low water pressure in my house (which is on a well). I looked and didn't see anything obvious and was scared it could be something serious, like the well pump. I called Len the Plumber Monday morning and had a service guy at my house right on schedule at 3pm. He looked everything over, checked all the bathrooms and faucets, and pointed out a few possibilities including two valves that were possibly faulty. I asked how much he would charge to replace them since he had everything needed, he said $298! For two valves! and on top of that, he kept recommending other jobs that he suggested, such as replacing the whole pressure tank and lines (The current one is only 4 years old and has no issues, just a few spots of corrosion on one line) at $1,300+, a new filter system for $200+ (mine works just fine, I just replaced the filter). I just paid him the $49 service fee and sent him on his way. I had a friend come over that night and we replaced both valves for less than $20 and about 15minutes...

I am glad the service tech was able to point out the issue, but the quote he gave me to do that minor job was ridiculous. Also, I told him my main concern was getting my water pressure back, but he insisted on giving me more outrageous quotes for the other jobs that he recommended which I don't think was really necessary being that my current equipment is fairly new and everything is functioning properly.
I don't think I'll use this company again, I feel they were pushing unnecessary services ... very expensive services!

Kim W.

02/08/2016 12:00:00 SA

NEVER AGAIN! The guy was rude; took 2 seconds to supposingly diagnose the problem, disappeared for 10 minutes to write up an estimate and then came back with $500! Not to mention the $49 I had to pay for him just to show up!

Jen K.

09/04/2021 12:00:00 SA

Absolutely horrendous company and service, DO NOT USE there are SO MANY better options in Baltimore. First they called the wrong number and skipped my appointment. Then when I rescheduled and had to arrange to take day off work, they never showed up. The customer service was rude and dropped my call multiple times. There is a reason why they have such poor ratings, take heed and don't waste your time/money

A Z.

07/01/2020 12:00:00 SA

WAY too expensive. Just that.

I called asking for a cost estimate to replace a kitchen faucet and the receptionist on the phone said that they had to come out to provide that cost estimate.

The plumber that came by was pretty intimidating and said it cost $800 to replace it. Wow. When I asked why it was so expensive, he said he and everyone in the company needed health insurance and benefits, etc, etc. I can appreciate that, but the markup is way too high

The plumber that came by did not appreciate me asking to clarify the high quote. As a result of this bad experience, I don't think I am going to call them again.

I gave them my business although I knew I should not have. If you are looking for a plumber I would suggest moving on. Perhaps try out some of the local Black-owned businesses in the area

.......... Follow-up to this Review ...........
I just got an email from Len the Plumber asking me to provide more info so I can give them more work. They did not even bother to address the negative feedback. I had a good laugh -- the arrogance !

Kelly S.

4/20/2013

I called Len the Plumber because our water bill doubled and our front yard was showing signs of access water. I spoke with a woman who didn't seem to care in the slightest and told me maybe I should call the city. Really? Do you not think I did that already? The water was in my yard, on my side of the meter. She scheduled a time for someone to come out, on a Sunday. I waited in the time frame they gave and an hour before the time frame was up that lady called me and told me no one would be out today and I could get something in a week. A WEEK? The day happened to fall on a playoff day for the Ravens and I have a feeling the plumbers were too lazy to come because it was almost game time. Never again. Poor service and communication. You think they would want my money, but no, they would rather be rude to me not once but twice!

Kevin N.

08/11/2020 12:00:00 SA

Needed to replace my 40 gallon gas water heater. Felt like I was way over charged. It cost me over $2200 and felt like I was taken advantage of because I needed to have it replaced due to a small leak. Service was good but at these prices I will not be using Len the Plumber again.

Marc B.

10/31/2017

I used them to replace the polybutylene supply line from the street to my house. The plumbing work itself was fine. But they had trouble running the new pipe so had to dig up part of the yard. No big deal.

But nearly a month after the work, they haven't cleaned up the yard as promised. Also, when they redid a section of the sidewalk, they didn't re-bury a cable very well. I called a week ago and they apologized on the phone and said they would forward it to the site foreman immediately, but still nothing. My yard is a mess.

Plumbing work was 4-stars, but clean-up gets one star.

*** UPDATE ***

It took two more phone calls but eventually they did send a crew to clean up the dirt pile, level it out, and reseeded the dirt spot. They also rebutted the cables. It's nice work after bugging them to take care of it. I'm glad it's finished.

Jessica B.

5/23/2018

I hate to leave negative reviews, but we had a leak in our bathroom and I need to get information to my insurance company. Len the Plumber came over within 2 hours and I told them I needed a diagnostic for the insurance. The plumber who came over first of all seemed upset that we called him over just to get a quote for insurance and that we weren't fixing the issue today. We did pay him to come over..a service that they offer, btw. I'm sure they get calls from people who need to get work done through insurance so I don't understand the issue here. I asked him to write a report of why everything needs to be replaced but he only sent a list of items to replace, not the reason, thus holding up the insurance claim. I called the customer service department (who by the way are very professional and I think they mean well) but that does't help. No one has called me back in two days. I will NOT be using them to fix my bathroom. I'll call Ted H. in Gaithersburg!

Victor G.

6/18/2019

I would not recommend this company if you are looking for a fair price. Their customer service was excellent, but I cannot get past their pricing.

I called Len the Plumber to have them send out a technician to see what was wrong with my tenant's garbage disposal. I get a call from the technician telling me that he took a look at it and it looks like it is going to have to be replaced. Mind you, this is before he even tried to fix it. He lays out my two options, 1) He could Try to fix it for $195 dollars, wether he succeeds or not I would be stuck with the $195 bill if I decide to go with another company 2) I could get it replaced for $513 ( for a Badger 5 that retails for $89 at Home Depot). I decided to have him Try yo fix it. I get a call from the tech 4 MINUTES LATER explaining to me how he could not fix it. That seems excessive to me considering I am out $195 regardless if I choose not to get it replaced. Let that sink in, $195 for 4 minutes of labor!
I proceed to ask the tech what their hourly rate is and he responds with we do not charge by hour but by the job being done. Being that I am in the military and stationed in Texas, I had no leverage being that I am over 1,000 miles away. I had him replace a garbage disposal for $513. A job that does not require a Master plumber to do. I essentially paid $400 dollars in labor for a job that took less than 2 hours to complete. I will never contract this company again. I hope no one else is put in a situation where you have no other option but to go with them because you don't have the time to look for another company.

Taras F.

7/17/2021

On April the 3rd Len the Plumber came to my house to do some work in the basement the Plumber floored the basement and damaged the stuff that was in the basement it is now July Len the Plumber don't get back in contact with us for the damaged the plumber did we left our number no one called us back it is sad the next step is calling the News for help because Len the Plumber is not

Richard D.

10/26/2015

The technician, Ricky Rodriguez, came out to our house, on time! He quickly identified the problem and quoted us a price to fix it. However, he was honest and told us to call our home warranty company first, because they should cover the repairs and associated cost. This saved us a lot of out of pocket money that we could have easily spent without a second thought, had he not been so honest.

Len is always super reliable and on-time in general. Only negative is that they are very expensive.

Jacques G.

2/13/2016

Had a jammed garbage disposal. The plumber comes out, looks at it says it's jammed, and once they get jammed there is no way to fix it. You'll have to replace it, which will be $500 and it will take about an hour. I tell him that price is WAY too high, since the disposal only costs $80 at Lowe's....and he says thats what his 31 years of experience costs. I guess plumbers make $400 an hour these days. So we tell him no thanks. He leaves after we pay him $50 for a visit. We youtube it, and come to find out....there is a freaking jam key built into the disposal! Jiggle it with an alan wrench and 45 seconds later.....voila! it works! Imagine that.

Len's the Plumber either lied, tried to rip me off, or didn't know the first thing about plumbing....or probably some combination of those.

I wouldn't trust this company as far as I can throw them.

Roger C.

6/24/2017

This is the second time I've used Len the Plumber, despite so many negative ratings.
Both times were weekend emergencies when my regular plumber was not available.
Both times they were responsive, coming within a few hours and completing the work in a professional, competant manner.
The only reason I didn't rate them with five stars is the cost does tend to be higher than what I'm used to paying.
For emergency service, I would use them again.

Holly H.

12/19/2022

The only reason they get 2 stars is because the plumber came on a Sunday and was really nice. We needed a new water heater, but the one that the plumber recommended, after showing him the custom shower and asking if the one he suggested could keep up with the output the shower demands, runs out of hot water after 10 minutes. I called customer service and since the heater is functioning normally, they won't cover labor to upgrade. I'd have to pay for a new, larger heater, plus removal of this heater, plus labor. Super frustrating since we purchased this model off the plumbers professional recommendation. I certainly will not be using this company again and advise folks to find another company.

Paul A.

6/24/2020

This was an excellently-executed service, originated from when, on a Tuesday, I had installed an under-sink water filter in my kitchen, but my work broke loose the 17-year old seals on the connection bushings on the cold-water-side line. I had to shut the household water down to abate the leaking lines. I would have had to wait three days for another plumber's assistance, but Len The Plumber Plumber lived up to its slogan, The only way to get a plumber today. Josh arrived at 6:30pm and was done in about an hour and 30 minutes. He replaced both the hot and cold water sides under my kitchen sink as well as the dated regulator valve downstairs. Everything is now solid and dry. The water filter (I installed before the problem) is doing great. I cannot give favorable rating for 'Value.' While to an extent, this is a subjective because I paid someone for urgent repairs I could not do myself, The service total was just over $900.00. Avg LTP wage for a journeyman tech is about $40.00/hour, and the parts used (three under-sink valves, a regulator valve and tubing/piping) probably retail at most $100.00. Add two hours labor and you come up with what should total $180.00, add even 100% profit margin on the parts and you should get $280.00 to 300.00. No ... I paid over $900.00. Why? I paid it to avoid having to spend multiple days/nights without water (toilets, bath/shower, etc.), or worse, find a motel for two or three nites. LTP says, we don't charge extra for emergency service. Yet, an unstoppable leak requiring shut down of the household water supply is an emergency and I paid for it. This is what makes the apparent price gouge a subjective. LTP resolved the matter same day and the tech did a good job. They are exploitative on pricing. I would use them again in emergency situations; however, I would probably comparison shop based on Yelp, et al reviews for longer-term, non-urgent projects.

Susan J.

12/29/2017

Joseph Allen from Len the Plumber did a great job restoring heat in three rooms in our home. He bled the whole system and added an automatic air release valve in two rooms that historically did not heat up as well as the rest. I have peace of mind that the solution provided was appropriate.

Jessica S.

8/24/2022

Very deceitful business practice.
Charge $49 for house call but refuse to give any service estimate on the phone. We were then an estimate I'd $250 to diagnose our garbage disposal or $650 to replace even though we already bought the one we wanted! I was told their flat price account for travel both to your house and to the next house too (so they are ripping off customers for travel) plus flat fee just in case you need extra supplies but no refund if they don't use them (I had biding all the supplies already at Lowes just in case).
I sent them away and paid the service fee only and called another plumber who quoted me $175 to replace.
Will be recommending against this place to all my friends!

M S.

11/08/2022 12:00:00 SA

I am a registered architect in the state of Maryland with 30 years experience and have completed hundreds of millions of residential and commercial projects. I negotiate costs with trades people daily.
The work needed was 1) install kitchen sink faucet, 2) install disposal, 3) connect sink to disposal (sink was already mounted), I provided both pieces of equipment so only labor rated required - I was quoted $2,100 and told it was the 'book rate'.

The plumber had come in and started upselling for the second he arrived.

After I laughed at his $2,100 quote he said he would call his manager, went to truck, and came back minutes later and said $1,400.
I told him to get the * out of my house.
I installed faucet in 20 minutes.

The other work was done for $425 dollars.

Never use Len - you're just paying for his ads on TV and radio.

Christine Z.

5/13/2015

I was very disappointed with my first time using Len the Plumber services. I had two issues. I scheduled in the am and the plumber arrived 45 minutes past the scheduled time. Additionally, one of my issue a leaking shower was not fixed and actually in worst condition now because it is unusuable....but hey I got a discount of $515 - are you kidding me?

Joe A.

5/26/2017

STAY AWAY!!

My issue was: I had a slow drip in a cpvc connection joint on an exposed line in the basement. easy access, no obstructions. They needed to cut and replace a piece of line around that joint.

I called Len and wary of extortion like pricing, I asked for upfront pricing over the phone which they would not give. They would not give ballpark ranges, previous prices for similar repairs, hourly rates, etc. The CSR gave me the same canned line, we customize our pricing to your situation and we need a technician to asses your issue. With their reassurance they were not in the business to highball their estimates, I agreed to have a technician come out.

As I thought, their pricing is a joke and they do NOT negotiate or customize it to the complexity of the job. They do not charge by the hour, but by the project. I had a slow drip in a cpvc connection joint. They needed to cut and replace a piece of line (agree with the assessment). This job should and did take less than an hour with maybe $20 worth of parts (if bought from HD). They charged $396 for the job!! What a joke. Much like others, I agreed to move forward since they charge you $49 to give you an estimate.

I would NOT recommend these folks to come out and do everyday work. Maybe if there was an absolute emergency but they are not to be considered an everyday company.

Victoria C.

08/08/2019 12:00:00 SA

I call this company out to because I use this company in the past which was four years ago. Which at that time they stated I needed a new sewer injector pump. So I purchased one from their company which cost $1500.00 no problem because I want this to be fixed have no more problems. But four years later having a problem with the pump. so of course I called the same company out to what the problem. The tech that came out named Soma just looked at the plugged and stated so who ever put this pump in put a crap of pump in it came from Home Depot. So I stated your company put it in. He stated they use zoller pump which I know is a great brand. But any called the company told them what the tech stated they gave me the run around for two days then when I finally did get speak with a manager she stated that the warranty on the pump up and if you want us to come back out it will cost you $210.00 to diagnose the problem but the just came and stated I need a new pump. So dont use this company they are full of games. I spoke with Kelly Then Cher. which Cher kept playing like she couldn't hear me. They charge up high prices but give low quality equipment. So please avoid this company

Romel R.

12/16/2019

BLUF: If you want to pay an astronomical price for a simple project and feel ripped off call Len the Plumber.

Good customer service but their pricing is a travesty....a total rip off. I would never use them again as they charged me $320 for a 10-15 minute job to replace a broken plastic pipe that supply my toilet with water.

Connie L.

07/11/2016 12:00:00 SA

I had them out to repair a hot water heater...was under warranty and I'm still making calls to get the warranty part reimbursement....this is not what I would expect. I'm seriously disappointed..the repair was great....the reimbursement kind of stinks.

Boyd M.

08/02/2011 12:00:00 SA

BEWARE! This company wants to scam you!

First, they charge $49 for an estimate and will not even give you a ball park quote for what they will do.

So, here is how it goes with Lenny....

I purchased a new house and a new range, but need to run a gas line 10 feet from a junction that was capped when the old owner went electric. This is in a basement and the main line is already run with connections to two other appliances. So, in comes Len and takes a 1 minute look. Then goes to the car and comes back with a $731 order to tap my line and run it the 10 feet it will take to enter the kitchen upstairs. Oh, they will install a shut off valve and flex line also.... Len, you are a great guy.

I felt something was up when I called. I should have checked my trusty Yelp first... I only have myself to blame! I will update this when I get back my 3 free estimates from local plumbers I called today.

$731... that is more than the appliance I am trying to hook up!

Just say No to Lenny and his team... Please!

Dawn M.

8/13/2017

Had a broken water heater at my hair salon so it needed to be fixed asap. I called Len the Plumber since they have same day availability. Called about 7:30pm on a Tuesday and the technician was there at 8am Wednesday. The technician was great. Very friendly and professional. That being said, and I know the tech isn't the one that comes up with the prices charged, they are grossly overpriced. I don't know if it was because I am a woman or that the service was being done at a business but I was charged $1000+ more than it should have or would have cost anywhere else. If you are in a bind and need service done immediately call them, but you will be PRICE RAPED for sure!

Michael M.

09/10/2019 12:00:00 SA

Ernie of Len the Plumber came out promptly to my elderly mother's house to address what we thought was a kitchen sink clog but was instead a broken, leaky faucet. Ernie installed a new one promptly and then two days later at our request installed two new bathtub spouts. Ernie was polite and efficient and kept a neat work area that he cleaned up carefully. We recommend Len the Plumber highly and will use them again.

Heather D.

7/28/2020

So happy I dodged a bullet with these guys. I recently had an appointment scheduled for a Friday evening, from 5-8, and when I hadn't seen or heard anyone by 7:30 I decided to give a quick call just to see if I could expect the technician, as my young son was waiting not so patiently for me to cook dinner for us. When I called, I was told that the technician was stuck at another home and would not be able to make it. I rescheduled for the next day, but asked if I could at least have the courtesy of a call or text if they couldn't make it, as it was a Saturday and I didn't really want to wait around all day, trying to stay out of my kitchen until someone came to repair my garbage disposal.

Thank goodness for the delay! The people on the phone had been a little dodgy when I asked about a ballpark figure for a repair (like come on... I described the exact issue to you, you can't give me a range of prices from repair to replacement?) I like to know how much I might expect when I'm about to shell out $$$ for a repair person, especially given our current public health emergency. The delay gave me plenty of time to read the Yelp reviews and I was reminded of a previous bad experience years ago. I called a competitor, who was just the most pleasant, friendly person ever. I got a call the next morning to confirm, and another when the technician was on his way. When I called to cancel my appointment with Len the Plumber all they said was okay. No effort to reschedule, no nothing. Just a simple okay, which leads me to believe this happens frequently.

Sorry, Len. You were the first plumber I used when I first moved to Baltimore almost 14 years ago but as an older, wiser, more experienced homeowner, I now know to look elsewhere.

Wayne K.

08/02/2022 12:00:00 SA

Why didn't I come here first to read the reviews? Joining the club. I paid Len The Plumber $350 to have my kitchen drain unclogged. Here are part of the conditions in the contract below. Of course they don't tell you this before they come.

* Access main drain line through a cleanout
* ATTEMPT to clean main line using a large machine
* No warranty

The tech did his thing and it was draining fine. The next day it was blocked up again. I called them and of course they stood behind the no warranty agreement. $350 down the drain (or not going down the drain in my case). I had to pay another plumber another $350 to finish the job. Anyone else want to pay $350 for Len to ATTEMPT to clean your line?

Nancy D.

10/14/2017

I had a plumbing emergency. I called them because it was a Sunday and they advertise for seven days a week. The call I got back after an hour and a half was to let me know nobody could come out that day. False advertising. ...I was told that Divisional Mgr. would contact me. Never happened. It is now mid-October.

Michele T.

7/27/2016

I put in a request for service over the weekend. Their scheduler called me at 7:30am on Monday morning. We settled on a time from 5:30-8pm today (Wednesday). I left work early just to be here during the time. After speaking with them twice, I have been advised that they won't come. So much for same day service - they can't even come to an appointment scheduled days in advance! New customer totally lost!

Timalyn F.

06/05/2014 12:00:00 SA

The WORST EXPERIENCE! After my toilet was clogged, I contacted Len the Plumber's 24 hour number. My initial call was on a Tuesday and they didn't have any availability until Thursday. On Wednesday, I received a call to confirm the Thursday appointment. On Thursday, I received a message that they were over booked.

I called the company back to complain about the poor service and last minute cancellation. I was told a sob story about the technician's wife being in a car accident. When I explained the message conflicted with the current story, they agreed to call another service manager and send someone to my home.

I received a call 40 minutes before the plumber was scheduled to arrive at 5PM. I rushed home to meet the plumber by the set time. When no one arrived by 5:30, I called the center and was told that the plumber was on his way. I called again at 6:00 and was told the plumber is on his way. By my final call at 6:30, I was told that they tried to reach me on my backup number and no one answered so the plumber left. However, they never attempted to call my primary number.

Upset and frustrated, I called Roto-Rooter and within 2 hours someone was at my house. The comparison speaks for itself!

Paul L.

01/04/2013 12:00:00 SA

Avoid at all costs!!

Will never use them again. We had our main drain clogged. Emergency call was great, plumber came right out and tried to snake the drain. Main problem was with the county line, but our line also had an obstruction County cleared the main, and the plumber snaked our line, but he said it needed to be inspected because it was not totally clear.

Camera operator told us our line was broken, and needed to be replaced. He said it was so bad we shouldn't use toilet paper until it was replaced! Since we were going out of town in 2 days, we couldn't shop around. We were given a price of $4,000 (in addition to the $400 we paid for the initial call) to replace the line, which he said would require digging out the old line well into the woods and take all day.

The next day, two guys showed up, on time as promised. They dug out the old line, which was 10 foot long before joining the county line and was only under the lawn and not into the woods. They found that it wasn't broken but had hardened roots at the bottom. They replaced the line and were on their way in 2 hours.

2 guys, 2 hours, small backhoe $4,000!

So, the camera operator was wrong, our line was not broken. It was only blocked at the bottom portion of the line and could have waited. It had probably been that way for years, and the only reason we noticed a problem was because the county line was clogged further down.

Had the camera operator been competent, or honest, he would have detected this and given us honest answers. We might have had the line replaced anyway, or snaked again, or used chemical agents, but because he told us it was broken, and unusable, and we were going out of town in 2 days, we were stuck.

They could have been honest and said the line wasn't broken and in immediate need of replacement, and was easier to fix than expected, and adjusted the bill.

Learn from our mistake, and go elsewhere!

Jillayne A.

08/10/2023 12:00:00 SA

Christopher and Anthony were prompt, courteous and professional, neat and hard working. Cold air coming out of the ducts! Sweet! The sales rep Mike didn't try to oversell us although we bought up to get the efficiency we wanted (we're from Florida so we know efficiency pays.) Very good communication--lots of texts and phone calls to confirm, tell us they were coming etc. I called three HVAC companies when my air went out. Len the Plumber called me back right away; came within a few hours to put in a temporary fix and got me on the schedule for a new unit in three days. So glad they were the ones to get my business. I highly recommend them.

Allen H.

05/01/2015 12:00:00 SA

I tried Len due to recommendation of friends. I scheduled appointment for next day's morning. I goat a phone call the next day saying they would be late and rescheduled for PM. I was given estimate by tech when he arrived, which included a Show Up charge. I don't know why none of this was mentioned when appointment was made. I would have gone with another company if I had know 1) how much more their estimates are than competitors and 2) a show up charge without any pre-warning.

I delayed this review to see how their repair held up. Well it didn't, an copper elbow replaced failed this spring. In thoroughly looking at their repair, I saw that they took the cheapest, least amount of work and repair parts, As stated by others, too bad there isn't a ZERO star

I made the repair myself to their failing piece and replaced another elbow and nipple that showed expansion caused by frozen pipes. The cost was $3.49 for 10 elbows (only needed 2) and $4.69 for 2 foot length of pipe. This is compared to over $350 they charge last fall.

LeeH

Carissa L.

3/15/2015

*UPDATE*
I called due to it being half an hour past the time of our scheduled appointment to learn that someone named Sam in their offices cancelled our appointment at 6:30 this morning. If I could give a negative review to this company I would. They attempted to blame me for the canceling because I cancelled the earlier appointment despite that I made another appointment. WE HAVE BEEN WAITING SINCE 8 FOR A PLUMBER THAT WAS NEVER GOING TO COME. Meanwhile, my basement is still flooding and I now have to take off a day from work tomorrow to get this fixed. Who knows how much damage we will have and how much mold will be in our basement due to their incompetent company. DO NOT FALL FOR IT.

First, when I called, the woman was rude and kept talking over me. It was fairly annoying.
Second, our basement is flooding and when I called the first time, they said because it's an emergency they would be able to come out between 8 and 9 the following MORNING. This was at 2:30. I called another plumber because that was unacceptable when water is coming in. The other plumber had issues so back to Len.
Set another appointment with the same rude woman and now it was between 8 and 12! It is now 12:30, water is still coming in and we still haven't heard from the plumber. I will be canceling and no, I will not be paying the fee since I have yet to hear from anyone in the given appointment time.

Miriam M.

9/30/2017

We have used them several times and are quite satisfied with their work. They even came back promptly to re do some caulking to my satisfaction. Len The Plumber knows how to please customers!

George T.

9/13/2017

Paid my $49.00 service charge gladly just to get them out of my house. They are overcharging & figure that you'll ether pay or tell them to leave. I choose not to pay there 3x the cost of a job. Seems there perfectly satisfied just to accept the service fee. Poor business model. I never call them again and will tell everyone I know not to use them!

Harold H B.

06/03/2016 12:00:00 SA

I had a leaking toilet tank and suspected that it might just be a loose nut, but was more concerned about quickly stopping the leak and preventing water intrusion, through the baseboard of the bathroom tile floor, into the wall and ceiling below. So, I quickly turned off the.water and scooped out what was left in the tank and called Len the Plumber 703-number for Alexandria, VA. Robert came out the next day, June 3, 2016, first sat in his van for about 5-10 minutes before ringing the door bell, then after confirming my diagnosis of the loose nut on the protruding exterior bottom of the fill valve, had to go back to his van again to get his cellphone for illumination. He then tightened the nut, charged me $110.00 for 30 seconds of actual work, had difficulty using his cellphone to charge my credit card until finally, to get him out fo the hosue, I wrote him a check. His total presence in my home, confirmed by my house cleaner who was also present,was not more than 10 minutes. I then observed him sitting in his van for another 10 minutes or more, first in my driveway, then in my neighbor's, all ostensibly intended to increased his clocked time. $110.00 for a 30-second job is simply criminally outrages!. Based on this experience, I can only characterize this service as an unmitigated, inexcusable rip-off. Stay away, as will I! Lesson learned!

James R.

01/03/2023 12:00:00 SA

Why not 0 stars for not even showing up. Schedule service for 13/30 appointment time came and went with no call. I called them the returned my call an hour and 15 minutes later to reschedule. Did so for the following Tuesday once again scheduled time came and went with no call. I called and sure enough they called almost an hour later to reschedule. This is the second time in 6 years they done this to me. Never again. SAVE YOURSELF THE AGERVATION DONT USE THEM. call anyone else but them

Libby B.

12/10/2019 12:00:00 SA

Called Len the Plumber to come out to assess our water heater at our rental property. I was told that i would cost $49 for them to come out and look and if we decided to book them for service, that would be deducted from the price. The technician looked at the water heater and said it needed to be replaced and would cost $1800! So ridiculous! We decided to replace it ourselves and were able to for $600! $1200 less then Len the Plumber wanted to charge. Then I looked at my bank statement to see that the technician charged us $192 to come out and look at our problem. What happened to the $49 I was told it would be?? The technician NEVER consulted with us to tell us what the price would be and never spoke to our tenants about it either. When my husband paid the fee over the phone the technician never told us what would be charged and we assumed it would be the $49 we were told. NOPE! I have since called Len the Plumber 3 times asking to speak with someone about this. Each time they say they have put in for a service manager to call me, but NO ONE EVER calls! This business is a SCAM!!!! Choose someone else to do your work for you!

Carrie M.

8/26/2017

My toilet was leaking and I was dreading dealing with it. Made an online appointment for the same day. They called twice to confirm it, once in the early morning and again when the tech was in the way. The Service Tech was an hour early. He was in and out unless than an hour after replacing all the parts in the tank. I never believe advertisements, but their TV ads were spot on. I'm so glad it's taken care of!

Sylvia H.

12/04/2021 12:00:00 SA

Just call Len the plumber. What a joke. Twice I booked an appointment for an estimate and twice they didn't show up. I took unpaid time from work and waited until 8:00pm only to be told that no one would be coming out after all and was rescheduled to Saturday between11:00am and 2:00pm. I called at 1:30pm on the Saturday to make sure someone was still coming out and was told yes, but it would be later . No problem so long as someone's definitely coming that would be fine. Yes she said, someone will be out. About an hour and a half later I got a call to say once again that my appointment had been cancelled. What kind of Mickey Mouse company is this. I guess my project isn't worth while for them. I copied this from their website, you'll get a profile of your plumber before they arrive so you know who's coming and they show up on time (every time). On time every time
What BS.

Andrew B.

12/21/2015

They came out to fix a well problem. Their estimate was twice the next highest quote. When asked to justify it they said they only give fixed prices and will not brake the price down into parts and labor.All the other quotes I received did and I ended up paying half of Len the Plumber. i guess all the advertising really adds up but ai would not recommend the due to their very high prices

Marisa B.

07/06/2021 12:00:00 SA

Quoted me so high on a job .... It didn't make sense to me. But they charged me $60+ just to come give me that quote so maybe they quote high to avoid doing the work? Getting away with my $60 ? Another plumber quoted me on the same job and said it's criminal how high I was quoted by Len.

Laura L.

10/05/2014 12:00:00 SA

Terrible experience. Called Sunday morning before 11 a.m. because my garbage disposal was broken and I wanted it fixed today. (I have an excellent regular plumber, but he's not available on weekends.) I was promised a spot in the noon-4 window. I was called at 3:30 saying the technician couldn't come today because a job was taking extra time and could he come tomorrow? I declined. Sure, things happen, but I lost most of day to waiting. I think they could have given me a heads up much sooner.

Aaron B.

12/05/2016 12:00:00 SA

They came out and they were nice but they left my property a mess, did damage to our fence that they did not repair, did not complete the work and when I tried to get a hold of the sales person he never returned my texts to him. I guess my attorney will have better luck - beware nice does not always mean good

Tamika T.

8/22/2022

Contacted company to diagnose reason (s) for water entering basement. Plumber recommended I stalling a sump pump outside basement door. I agreed to the price and sump pump was installed. However, 1-2 days after install a rain storm occurred and my basement flooded again, just as it had done before the sump pump install. Contacted and informed company the plumber came back out to examine flood, however, this time he had no clue why the water was still entering and flooding basement. After several failed attempts for the company to fix the problem. The company ghosted me, I later sued tand was awarded a judgement against company for reimbursement of money. The company has yet to pay the ordered judgement. Good luck with this company.

Jim F.

10/24/2016

Way too expensive, $400 for snaking a drain? And that was with me removing the toilet!! Didn't fix the problem the first time and then came back out trying to charge me an additional $600 to fix the problem that they were here for the previous day. Oh, and also told me it was going to be another $9,000 to replace my sewer line... Other neighbors had this done for $2,500-$3,000. Finally, they tried to collect a $50 fee to come back out again. At the very least the service tech waived this fee.

We still have a toilet sitting in the middle of my kid's playroom and a huge mess to clean up. They also decided to leave the sewer open without putting anything to block the sewer gas, so my whole house smells terrible. It will be a cold day in hell before I use this company again for anything.

Anthony A.

2/27/2023

Although the plumbers did a good job installing my faucet, I have to say that their prices appear to be exploitative because I was charged nearly $800 to install a previously purchased faucet for less than one hour of labor. I definitely will explore other options now that I need to replace my water heater.

Sara G.

4/22/2014

Same day service is a joke. All plumbers cost a fortune and the people I spoke to we're nice but it's taken 3 visits and over a week for them to fix my minor problem (that luckily wasn't a huge emergency). And what do they do to compensate me? Give me a $10 coupon. I'm sorry but $10 off a $1152 bill does NOT make me feel better. I won't be calling them again.

Michelle R.

11/23/2017

Thank you Len the Plumber for being available 24/7! I had an emergency with my disposal and dishwasher backed up and dumping water onto my kitchen floor the night before Thanksgiving! The first plumber came out on time but was given the wrong information about the service needed. He was very professional and courteous however, I did not get his name. Dale the second plumber came out shortly after, accessed the issue, gave me an overview and was able to install a new disposal for me in a timely manner. He was very courteous (he had his own shoe covers!) professional, and was great with clean up. He shared information about the issue and gave me tips on how to keep the new system clean. I will definitely refer this company and use them again.

Katrina D.

5/22/2015

After my house simultaneously developed 2 different leaks I called the plumber. I got a quote of $1310 to replace my well pump, and a quote of $267 to replace the water turn off valve for my toilet. I thought both were too high, instead of paying the $267, I went to home depot, spent $27 and watched 1 youtube video and spent 30 min doing the job myself. I got a quote from the water doctor for the well pump replacement, they quoted me $820. $1310 at Len the Plumber vs $820 at Water Doctor, hmmm. I would highly recommend taking your hard earned money elsewhere. The $820 price from the water doctor was all inclusive and was done on the same day I contacted them.

Tracy G.

09/12/2016 12:00:00 SA

We have a clogged sink in the kitchen and called Len to schedule an appt. We scheduled one for Sunday, 9/11 between 10-2, and I stayed home all day to make sure I didn't miss them. At 2:52 pm after no one showed, my husband got a call from one of the operators saying that the morning appointments had gone over and they would be in touch when they thought he could get to us. Glad they notified us almost an hour past their scheduled window that they were late....we had to leave at 4 pm for a family gathering and mentioned that to the operator, who said she will call back as soon as possible. About 4:15pm, she called back apologizing and that she would schedule us the next day with a $25 credit. We told them anytime after 5:30pm was fine, and switched the contact phone number to mine instead as I was going to be the one who was home.

So today (9/12) comes, and my husband called me around 5pm to tell me the plumber was about 30-45 min out (glad they could follow directions and call ME instead). Plumber arrived about 6:15pm, 30 minutes later than anticipated. His name was Joe, and was all up in arms once we told him about the $25 credit we were promised for the work being done and insisted we call the company again. He had already made his assessment and had given us the cost (much higher than any other plumber we have used, by the way), and had said he would waive the $100 charge to clear out the standing water. At this point my husband called the customer service line to check about the credit and while he was away on the phone, Joe kept going on and on about how angry he was they assigned him this job, he had come from Annapolis (we are in Owings Mills) and that it was a 35 mile drive in rush hour, and that he never would have waived the standing water fee if he had known about the $25 credit. SUPER unprofessional, and frankly quite rude.

He is currently working on the sink, and he may clear the problem, but I can guarantee you that we will NEVER be using this company again.

Joanna M.

1/29/2014

I have actually had a pretty fantastic experience working with Len the Plumber. I had a problem with my radiators not working and not producing any heat- turns out it was a bigger problem caused by a broken pipe in my basement ceiling and a really old boiler . I had the good fortune of getting Matt W. to come out to my place and he clearly knew what he was doing! Matt gave my quotes for three different boilers and was very honest about telling me why each was a different price and what he really recommended I get (which was not actually the most expensive one!). Since it was sort of an emergency situation with no heat in this winter, he was went above and beyond what I expected by immediately keeping a boiler on hold for me, he called me personally at the exact time he said he would, and he was very conscientious about his work and about the need to finish the job quickly. He explained everything he did and updated me on what was going on. I really can't say enough good things about my experience with Len the plumber and Matt W. Looking at some other reviews, perhaps I just had the good luck to get a fantastic tech! I'll definitely recommend them and I'll be calling them again myself if I need anything in the future.

Thomas S.

12/28/2013

I won't call any other Plumber other than Len.Every technician that has been to my home from Len the Plumber has been outstanding.Every problem I have had has been taken care of efficiently and with extreme courtesy.The next time I have any kind of plumbing problem,I know who I'll call.......LEN THE PLUMBER !!!!!

Teri G.

1/31/2021

OVERCHARGED!!!! Still have not received a receipt for the $893 for a 45 minute job. Should have NEVER gone ahead with the repair, however, I have been sick for the past month, and have not been in any shape to repair it myself. While the technician was very polite, I provided the ladder to reach the small copper pipe leading to the upstairs shower. The ceiling was already cut open, so the copper piper was easily exposed. Approximately six feet of copper pipe was replaced with CPVC as well as two valves were replaced with plastic valves.

Would appreciate a reason as to why the cost was so high? This was not an emergency situation. The technician obviously could not get into those details.

Would want future customers to look to outside sources before going down the Len The Plumber path. We had heard that Len The Plumber is over-priced, but figured that was just a rumor. Not a rumor.

Would also appreciate a detailed invoice immediately. The only thing we received was this survey to complete. Absolutely hope this survey gets posted.

Dorota S.

9/14/2020

No one ever showed up. I talked to the customer service and dispatch several times during the day. At first it sounded really promising. My window was 12-4. At 1 om I received a call, that I am next in queue. At 4 pm I called back, and I was reassured that I am next in queue. In the end no one showed up, and we did not get another call about the status (like a rescheduling call).

Christine Z.

5/13/2015

I was very disappointed with my first time using Len the Plumber services. I had two issues. I scheduled in the am and the plumber arrived 45 minutes past the scheduled time. Additionally, one of my issue a leaking shower was not fixed and actually in worst condition now because it is unusuable....but hey I got a discount of $515 - are you kidding me?

Alan C.

4/16/2019

I had my water heater replaced by Len The Plumber. Charged over 1800 dollars but I needed the repair done. The replacement went fine, however, I discovered that A.A. County code regulations were not followed. No drip pan was installed. The exhaust pipe was not double insulated. The room where the water heater is located is not vented and there is no carbon monoxide detector in my home. All these regulations are 'Code' but were not followed/addressed by Len The Plumber. Safety must not be a concern for this organization. I tried making contact with the company, and they did call me but no follow-up or repairs were ever made. If you value your safety, go with any other plumber.

John B.

3/20/2023

Buyer please please be aware. This is likely the most expensive plumber you can use. My neighbor recommended and i listened to him. Only reason they got 2 stars cause the young tech was good and knowledgeable, and told me he had nothing to do with pricing. Showed up at 6:00PM as scheduled and completed job at 7:45PM (1hr 45 min). Cut out a 30in section of exposed steel pipe, snaked a 6ft section of clogged pipe, installed a new 30in PVC line and hooked back into utility sink.

Nancy S.

06/07/2021 12:00:00 SA

My parents (90) called Len the plumber to replace a toilet with a broken tank. My father requested a toilet with a larger throat. Instead for $1000 he got an inferior model. So, he called them back and asked for a replacement again. For another $600 he got a shorter toilet with some ultra flusher installed. They live in a retirement community with handicap fixtures. Consequently, after 2 tries and $1600, he still did not have the right replacement toilet. I have attempted to negotiate for a fair solution and now they will not return my calls. Very expensive and very disappointing. For all the expertise they claim to possess, this is really unprofessional.

Andrew C.

11/28/2020

Len the Plumber is terrible. I hired them to fix a clogged toilet. Two days later, my toilet was still clogged. I called them back, and they said someone would call me back, but they never did. I called three more times for a week and they never called me back and never came back to fix the problem. They took my money and they did not fix the problem. Bad workmanship. Terrible customer service. It's been ten days since I first called them and my toilet is still clogged.

Yvonne K.

9/25/2016

Lawrence did a great job. He showed on time and snaked my sewer line as I requested. The only issue I had was with the company's policy of no warranty on snaking. The price very high, but showed up on Sunday!

Sarah M.

05/03/2014 12:00:00 SA

I had an excellent experience with this business. I am a first time homeowner and when the plumbing backed up and raw sewage ended up in my basement, I called them. They found the issue and ended up charging only for the diagnostic fee as Baltimore County was responsible for the rest, and this was after a competing company had quoted me $4700 and planned to tear up my front lawn to fix the problem. Len the plumber's guy was friendly, on time and most importantly honest in a situation where someone else tried to take advantage of my being a first time homeowner who didn't know better... I couldn't ask for more. I will definitely use them again if I have a plumbing issue in future.

John L.

6/13/2017

UPDATE: I was contacted by a representative from Len after posting this review. They are very attentive to their overall positive reputation in the greater D.C. area and indicated a willingness to resolve this situation. No further action yet.

Full review:

Called Len the Plumber after having our sewer line back up into the basement. Their tech came out, relatively on time, and snaked the line after installing a cleanout. The tech proclaimed the blockage clear, departed, and the sewer backed up again within hours. The cleanout the tech installed also leaked because he did not use any kind of thread sealer.

The tech also did not use a drop cloth and got sewage splatter, copper shavings, and, PVC shavings everywhere.

Called Len's dispatch line several times to inform them of the continued blockage and leaking cleanout, and have been assured twice that a customer service representative or service manager would call the same day to talk about the issue, but none contacted us as of three days later.

A pipe camera was included as part of our service call and was scheduled for the next day. We cancelled our plans and were on standby. Tech called shortly after arrival window expired and indicated his equipment was broken and that he would not be able to make the call. No issue, things happen. We rescheduled for the next day- tech missed window by five hours and forty-five minutes. No warning from tech or dispatch- we had to call tech and dispatch to figure out what was going on.

The camera tech photographed our line that remained blocked because it was not properly snaked by Len's first service call. He did identify deteriorating orangeburg piping and explained the process thoroughly. He hit the uncleared blockage, proclaimed the line blocked, and handed us a $12K estimate for sewer line replacement.

We called another service to get a second opinion. The other plumber came out, cleared the blockage, sealed the leaking cleanout Len installed, and left.

Summary:

Pros:
Good automated notification and receipt services
Responsive dispatch; short hold times
Camera tech identified deteriorating orangeburg piping
UPDATE: Attentive to customer service concerns

Cons:
Twice as costly for snaking as two other companies However, the camera is bundled. If you were planning to have the line inspected, Len is cost-competitive.
More mess/less care with home interior and property
Missed appointment windows by many hours
Hard-sold full line replacement (which they also provide)

Johnnie T.

5/14/2023

Called Len the Plumber there was no hot water in my shower? I did have hot water everywhere else. The Plumber Mr. Anderson was in my house less than 10 minutes and said a piece had broken off in the shower. He removed it (he didn't replace it).........then charged me $400.00!!!!!!! That isn't the worst part....5 days later still no hot water. I called bad and he came back and replaced the plastic handle which took him 5 minutes. then he said it would cost me another $200. So for least than 20 minutes work they think they are going to get $600. Guess I will see them in court. The guy should have fixed it tight the first time.

Chuck O.

04/09/2017 12:00:00 SA

If I could it would be Zero Stars. I called to schedule someone to come out. Keep in mind this was a Sunday. They said they could have someone her between 1 and 4 PM that day. I explained that I was on a well and had no water so they said they would get someone earlier. I waited until 4:00 with no word from them. I called and cancelled.

To me this was a scam, They say they will be there and make you wait so you cannot schedule anyone else.I believe they had no intention on making the time. Their TV Commercials a just lies.

Beth R.

10/29/2021

Set an appointment with them to install a dishwasher after Home Depot was unable to install as scheduled with my delivery due to not knowing how to handle a pressure valve. I should have known it was a bad idea when they were only 1 of 6 places not to give me cost est. on the phone. Other companies were in $300-$400 range but not available same day like they were. Man got to my house and wanted to charge $1200 and was not sure if he could even do install with possible hard wire v. plug. Instead, I wasted $49 for him to come out and give me that exorbitant price, then I hired another company to do the job the next day for $375. All is good but I will never call Len the Plumber again!

Michelle T.

10/30/2017

They are a rip off!!!! Horrible!!! I barely write review on yelp but this time I just want to let more people know never use their business!!! A guy came over on Friday and charged $800 to get his jobdone Both my husband and I are new couples and just moved to the new house and also very new to face those plumber problems. That plumber is not friendly and barely communicate with us. We realized that was a rip off after he left! What WORSE is : the same problem came back again on Sunday morning! He didn't fix it AT ALL ! Just can't believe we paid almost $800 for someone showed up in the house without solving any problem!!!!
Just DO NOT use this company don't waste your money !

Chris F.

5/16/2020

From reading past reviews, I am not alone in the subject of price couching. A simple replacing of a bathroom faucet and fix another bathroom sink leak from underneath. That sink just needed a plastic white sip nut. He tired selling me more than I needed. The other bathroom I already bought a faucet and had it ready for the plumber. I don't wanna put prices out there... But my tech tired to gouge me and came back with a price that was insane. I told home your crazy and I'm not paying that. He came back with another price and took $129.00 off.. still too much keep in mind I already had the faucet for him. I said, 'no thank. He came back and said let me see what I can do and took another $100. off. My issue is not with the plumber... It's with your company and prices that are listed for the jobs Len the Plumber. The guy that was here professional, respectfull, and clean.

Kathy M.

04/03/2015 12:00:00 SA

I called Len the Plumber to schedule a technician to chlorinate my well, replace the well cap and re-test my water. I was told the tech would come out with everything needed to do the work. I was told the tech would be at my home the next day between 1:00-5:00 P.M. At 4:00 P/M/ the next day customer service called me to say they couldn't get here until the following day between 9:00A.M.-1:00 P.M. Again they called about 10:00 A.M. to say they could not get to my home until after 2:00 P.M.
FINALLY the tech, Chuck arrived. Chuck was great. He got the estimate done up for the work to be done. He would have to get the cap, etc. (it was not on his truck). $591.00! I had to turn away the work. the price seemed very high. Also I was informed by the tech that they did not do water testing, which would be another $125.00 from a different company. I called a different reliable plumbing company, certified and also Master Plumbers at the cost of $235.00 for EVERYTHING. Len the Plumber is horrible both in customer service and pricing. I will not recommend this company to anyone.

Mary G.

4/16/2022

I called Len the Plumber Saturday morning for a leaking hot water heater and they said they would be here between 2 and 5 but they never showed and when I called them at 4:30 to check in they said they had tried to call me but got no answer. But I had no missed calls so I explained that, and also that I was promised a visit from a plumber for this emergency but they told me nope, not happening. Plus the guy was pretty rude and got very heated with me. Manager of customer service repeated same line, so no help there. Would not recommend for lack of reliability and accountability; can't speak to actual plumbing service, since they wiffed on the job.

Justin H.

6/26/2019

Terrible service they came out to repair our faucet that would not turn off properly and that was leaking in the tub, price was high 1300 dollars just for that and some other pipes that they replaced because they recommended it after they came and did the work Everything seemed fine but after using it later that day And turning on the shower water rushed downstairs and some sprayed into the room behind the bathroom(comming from the hole that was used to access the pipes) they came back out and it was determined that it was the plumber fault luckily they did send a clean up crew to help clean up and dry things out but definitely was not worth the price or the hassle.

Lauren B.

10/09/2022 12:00:00 SA

Made a next-day appointment to fix a clogged drain. Appointment was for 11-2. At 5:30, they finally called saying there was no way they were going to honor my appointment today, would I like to reschedule for tomorrow? Why on Earth would I want to give this company another chance to waste an ENTIRE day? No communication, no apologies for the inconvenience. It's companies like this that make me think maybe the Karens are on to something...

Laura D.

06/11/2019 12:00:00 SA

Bathtub drain was snaked with an electric snake by the technician earlier today. Now the powder sink on the ground floor has nasty liquid bubbling up when the bathtub is drained. The plumber basically pushed the hair clog lower and didn't remove it significantly. I showed him the new issue and he wanted another $200+ to snake the sink drain. I called his manager and explained the issue and she was rude. I will never use or recommend Len the Plumber based on how they spoke to me, even though I was very polite (knowing that is the way to get help). They need to learn how to treat customers. I wish I had recorded the conversation.

Rich A.

11/22/2014

I would recommend calling a different plumber. They kept me waiting all day, then called to tell me they cannot make the appointment. Not reliable at all.

Rebecca B.

11/19/2021

Made an appointment several days in advance for a plumbing leak. Day of, they call me 2.5 hours into my 3 hour service window to tell me they can't make it. WTF people. This is the second plumber to do this to me. I guess I'll just have to learn plumbing on YouTube.

Sean L.

08/08/2016 12:00:00 SA

Horrible Service.
I own a rental property in the city and called them 3 weeks ahead of time to schedule someone to come by my rental to check for some water problems. This included scheduling my tenants to be available to let LEN in. A week before the appt (Sat, betw 1-5) I called to make sure everything was going to be okay as I was coming from out of town. They said YES. The day before my appt I called and reminded them of the circumstances and they said NO PROBLEM. I also asked for as early as possible to 1pm since I was coming in from out of town. They said OK
The day of the appt, I start to drive into town and I get a call....I'm sorry but we cannot make the appt because one of the visits requires more work than we expected. I eventually talk to the dispatch manager and proceeded to tell him how unacceptable that response was and I was again reminding him I was coming in from out of town. He puts me on hold and gets back with me and says he's going to make some changes to ensure that someone would be there but that it would be later in the afternoon. At 4pm, the guy arrives. He checks things out, tells me what is wrong and gives me an estimate of repairs/replacement parts. He didn't have some of the things needed to fix the problems but can get the parts and schedule with the tenant a good time to come in and do the job. Mind you, the repairs are over $700.
When he then charges me $125 for the service call, I told him I was informed that this would be written off based on the repairs. LEN said he couldn't authorize this.
I call that office 8am today. Someone answered the phone and based on my name and number, finds my call from Sat. I explain my situation and he tells me he will tell the customer service manager as soon as he gets in (9am).
It is now almost 10am. No call.
This company truly is the worse for customer service, and if I don't get this resolved, I will cancel the repairs and contract this out to someone more reliable who understands what customer service is supposed to be about.

Kimberly P.

01/12/2020 12:00:00 SA

Very responsive but a little pricey. We had a back up in kitchen sink and bathtub. A snake was used and did the job but really don't think it warranted a $700.00 bill but we had called several plumbers(Saturday) and Len was the only one who called back so for that we are grateful.

Steve K.

6/13/2022

I called last Wednesday evening, 6/8/22, for emergency service due to a broken cold water line that was flooding my home. I was hung up on 3 times and finally was connected to a 3rd party service this company uses to screen calls. I was told that this company does not service my zip code. I asked why over and over and was basically told it's none of my business. I called back and used a zip code up the street from my home and of course it was fine and I could then proceed with being connecting me to a dispatcher. This company appears to be RED LINING. I am not surprised this at all though.
Just look at all the terrible reviews. What the heck was I thinking ????????

Tim F.

02/12/2018 12:00:00 SA

We had a flooded basement because of a sump pump issue and we called Len the Plumber on Sunday night and Bobby - a manager quickly returned our call. Bobby said he would have someone at the house first thing in the morning. We received a followup call in the morning from a nice lady confirming that a technician would be out and were on the the top of the list. Needless to say, we were very happy to see Emmanuel pull up in his Len the Plumber truck.

We have used Len the Plumber in the past will definitely use them again in the future.

Andrew S.

08/02/2016 12:00:00 SA

We experienced clogged plumbing from our home to the sewer. Anyone who has been told they have to replace the sewer line knows the price is expensive ($6500 - $20,000) We contacted 3 companies and Len the Plumber was 2nd. Our rep (Terry) was amazing. He explained all my options and even waited each time I felt sick from the pricing..LOL We still have not committed to this company but only because the options were a section of pipe or the whole line. I really loved the fact they were no pressure and seemed genuinely bad they had to tell me it would be $12500. We have only owned this home 3 months so this news was not well received. But we have decided to INVEST in our home and give it some great new plumbing.
Len's will get the work and we will most definitely ask for Terry as I trust him after just one visit. Crazy I know but he was honest and straight forward. The other companies just didn't spend much time worrying about our costs or problem they just wanted to start job and collect money.

Len the Plumber is awesome....next review will come post pipe bursting.
Andy Seckler

Abu H.

10/10/2022 12:00:00 SA

Good excellent service no problem very Honest people to do business with at all times

Dan D.

09/01/2020 12:00:00 SA

Anyone looking to superior customer service -- BEWARE! I had a sink faucet replaced ---however, the plumber damaged my vanity. To my surprise, Len the Plumber will not fix the sink until I make full payment for the faucet install. Not only that, the company is indicating they will be reporting me to a collection agency. Remarkable!

Courtney L.

9/19/2019

Len the Plumber has been amazing. We had some minor construction in the front of our house resulting in the pinching of our sewer and water line. Len the Plumber's employees came out, assessed the damaged, gave us a solid quote, and got the work done very quickly and correctly. Tim was amazing and worked way over 8 hours a day so that we could have water and sewer. Nathan was courteous and detail oriented, resulting in the success. We would highly recommend them to any of our friends, family, and neighbors. Thank you for all you do!!

Margaret M.

08/08/2021 12:00:00 SA

They are terrible. They were late coming out claiming the tech had a flat. They charged over $1k to snake a bathroom pipe. When my husband ak them about snaking the laundry room because it was on the same line, the tech said it was not necessary. Three days later the toilet overflowed a second time. They said it was a different line; when in fact it was the same line. They proceeded to tell me that their snake work was not guaranteed. Left in a conundrum we used liquid gel plumber and we're able to clear the line. But as a consequence, we were left with another(larger than previous) mess in the bathroom and basement.

Jenn S.

07/05/2016 12:00:00 SA

Prompt and polite. Called on Saturday of the holiday weekend with a broken water heater and flooded basement. Came out in about two hours and replaced the water heater within a few hours. My only complaint is that they are quite pricey! Almost $1500 for 45 gal gas water heater install. :(

Emily H.

1/16/2015

My shower stopped working and they had a tech out that day. We have an old claw foot tub and the facet needed to be replaced. It was such an old part that it is only made in one place in the country, Curtis Bay. My plumber went the next day to pick up the part and then came back that evening to install the part. He was very personable and knowledgeable.

The reason I am not giving 5 stars is because the next month the shower stopped working. The facet is just a poor design and was defective. This was not Len or the techs fault. They were very helpful when I called back, and the work was still under warranty, which was for a year on parts and labor, very generous.

They gave me a three hour window in the morning, an hour after that window called and said the tech was running behind so they were sending another tech, then that tech got a flat tire so they were just going to send out the original tech who would be there in an hour, he didn't show up for three hours and I was never updated on the time fame. So I spent an entire day, my day off, waiting on the plumber and then had to wait the next day for him to come back with a new facet.

If they weren't able to accommodate my appointment in the morning they should have just let me know so I could go about my day rather than waiting around the house.

Arlene G.

09/01/2022 12:00:00 SA

I'm more than a little annoyed right now. Scheduled a 3-5 appt. Received a call at 4:01 that he was on his way and would be here in 40 minutes so I cancelled a 430 appt. 5pm no one is here. No call so I call them and see that he hasn't moved and he's still going to be an hour. So I tell the dispatcher I'm going to an appointment 10 minutes away for him to call when close. Next call I get is he's there. The job is to replace a bath faucet that I am providing. Exact same configuration. I agree to the price and he gets to work. An hour later he's done and tells me that he's left the paperwork downstairs with it (my fiance is in that bathroom so I didn't see the work) I pay and he leaves. I go down to check the work and the handles are askew not at a 90 degree angle like they should be. The sink is dirty. And most important he took the Allen wrenches that came with it to adjust the handle set screws with him. I called the office 3 minutes after he kept and they said they'd turn him around. 20 minutes later he hasn't returned so I called the office again and they said he'd call me back. He did. Said he didn't use them he used his and he'd have to dig thru the trash to try to find them. My point is he works until 8. He should have turned right around when I called the first time instead of heading home and thinking I'd leave it alone. The faucet works but looks like $hit. Piss poor service and its going to make me crazy that they aren't straight

Paul H.

11/30/2021

$750 for 40 minutes worth of work on 3 jobs. Buyer beware (and lesson learned)

Al L.

4/20/2023

Simple job: replace leaking outdoor faucet I connect the garden hose to.
Len the Plumber said pride was $780. When I asked the manager to explain he was rude and hung up. LJ Butler did the job for $300.

Stuart F.

07/05/2015 12:00:00 SA

This is the WORST company ever. They DO NOT give same day service, not even for an emergency. I needed emergency service on a Saturday, and they told me they couldn't come out until Wednesday. So where is the same day service promise that they advertise, I ask?

Terrance W.

06/06/2021 12:00:00 SA

don't bother...unbelievably lazy, rude and unprofessional company.

Scott A.

4/14/2022

I am not sure who has been writing anything positive about this company but they charged my 89-year old Aunt $816.00 dollars to snake two drains in one and a half hours of effort. Bill Attached.

I reached out to my neighbor who has been a plumber for 45-years who explained that he would have charged $195. I called a second independent plumber near my Aunt and he quoted $300 max. BOTH plumbers explained that Len The Plumber is a big company and their people work off of commission. By over charging the elderly is a means and method for the service technicians (Anton Haynes in this case) make extra income as well as Len The Plumber, LLC.

They should be in jail not servicing the community.
I called Len's to explain their reasoning for the billing and they took down my information and explained that they would get back to me. Maybe they will respond to this public platform.

Theresa M.

08/01/2012 12:00:00 SA

RIPPED OFF! NO OFFENSE TO THE ASIAN COMMUNITY. WORST PLUMBING EVER! They came to my house to fix our pipe and they charged us 440 to drain our broken drain that had debris in it. They took advantage of my family and lost money for work that shouldnt have been performed. I'm done with these Scumbags! He tried but it only last 4 days and our drain is stopped up. I'm completely overwhelmed with frustration and File a complaint in the BBB for DC & MD. Its the worst service ever!!

John S.

10/28/2022

Would recommend against Len the Plumber if you are a working individual. Set up appointment over a week in advance to ensure availability. Then took time off work, confirmed the appointment day of and then received a phone call two hours after the appointment window closed saying they would not be able to make it. Their appointment window system does not allow you to guarantee being seen on any specific day and can result in a complete disregard for you time.

Jinn C.

10/07/2018 12:00:00 SA

Absolute worse business I've ever had to deal with. I'd give zero stars if possible. Not sure with all the not-so-great reviews how they're still in business. I should've done better research. Lesson learned.

The story:

Had them come out to assess a leakage and replace a wax ring. I thought it was pretty pricey (was charged $319) for what seemed a quick-fix. Opted for an email receipt, which came about 30minutes after the guy left and it didn't match even the job he did (it had said Complete Toilet Rebuild including installing new flapper, toilet handle, connectors, etc. - none of that ever happened so wtf).

2 weeks later, the leak didn't seem fixed, so I called the company around 9am Friday. They said they would immediately dispatch someone between 10am-2pm same day. Waited the whole time - no one showed, no one called. Reached out to the company again, they said they will call the dispatcher to give me an ETA. Waited an hour. Called the company yet again, only to have them say that they've had their technician on hold for me since 11am and tried to call me throughout the day but the line was always busy and they couldn't reach me. It's a friggin' cell phone, not a landline,...even if I were in another call, I would get notified of other incoming calls. Total BS. Said they'll send some one Sunday 8am-12pm. Definitely asked if I would have to pay a dispatch/assessment fee for this second time out since they didn't seem to fix the problem the first time. The dispatcher said I definitely would not.

Sunday comes and I get a call around 8am. Surprise! The technician they had scheduled to come out doesn't even work Sundays, and they didn't know how or why this scheduling mishap happened. Tried to ask for any other technician and they said it was possible, but they would not be sure when, if at all, one would come out to me. Had to schedule for Monday 8am-9am. We'll see what happens. I'm not paying anything if they do end up coming out and charging me a dispatch/assessment fee.

Alejandro B.

09/07/2022 12:00:00 SA

Washington Gas came to my renter's unit, and they said the maxitrol regulator has to be replaced. The part cost no more than $40 and Len Plumber charged me 623.00 for a 15-minute job.
While there, the technician said my water heater was 19-year-old and it should be replaced. The estimate to replace it was over $4300. The water heater costs $700, and it takes no more than two hours to replace it. I have 7 properties and I know what it cost to change a water heater.
You might wonder why did I call them? I called them because my contractor could come soon enough, and I needed to fix the issue right away because I have a tenant. Len The Plumber pry on people. Watch out!!

Linda H.

5/21/2021

Scheduled service for a leaking toilet. Got a call they could not come the day they were scheduled. Rescheduled. When he did arrive, knowing I am paying $49 upfront for the visit, he replaced the flapper (with one I provided) and within 5 minutes he was finished and charged me $217!!! With the offer of course to inspect my plumbing for free....(for potential future rip off?)
The man was very courteous and polite and following procedure I'm sure, but as a company this is outrageous!

Vanessa C.

12/19/2019

Our 16-yo (okay, so old!) gas hot water heater gave out a large bang and was no more last night. This morning, I tried calling plumbers. No one could come - but Len the Plumber (Ben from WV) showed up promptly to tell me that our water heater had died (no surprise) and gave me a quote of $3500 to replace it. I thought that was somewhat high (I had checked average prices of water heater replacement online), so I called a couple of other plumbers who, weirdly, were now able to come today (whereas there had been no openings for a diagnostic visit earlier), but quoted me $2200 and $2050 respectively with quotes based on the model number and photos of my current water heater. Ben was polite and kind but when I told him no thanks, too high, he didn't seem to want to leave which frustrated my 19-yo daughter a bit (who was the one who let him in as I was at work). He gets three points for showing up on time, diagnosing, and not charging us the call out fee (he was hoping for the bigger sale). With that information, I was able to call other plumbing companies and tell that that I needed a new heater, which I was not sure of until he came (hope reigned supreme that the pilot just needed to be relit!!!) But he loses two stars for trying to overcharge by more than a $1000. Wow!

Curtis R.

6/22/2022

Len the Plumber

Scheduled an appointment for Friday June 17th between 2-5pm. Called around 4:15pm asking if someone would be able to make the appointment and was told a dispatcher was not available but would call with an estimated time of arrival. I received a call at 5:30pm notifying me no one would be able to come out today but I could reschedule. They gave me a few options and said someone could come on Saturday at no additional charge so I scheduled for 11am-2pm window. On Saturday morning at 745am I received a call and said someone would be there within 30 mins. Plumber didn't show up until 9am. This was a basic swap out of faucet for an outside spigot and was charged $684. The same part at Home Depot cost $50. I understand there to be a labor cost but over $600 in labor feels a lot much. I have made multiple calls to their office and was told a supervisor by the name of Richelle would call but have not heard from anyone to explain the invoice. Would not recommend their service.

Linda M.

9/25/2017

They are a rip off. They do not properly explain their charges in advance! The technician was good but he was left with explaining the REAL CHARGES. Because I needed service promptly I was over a barrel.

I would NEVER recommend Len the Plumber

Koko O.

06/01/2023 12:00:00 SA

Called Len the Plumber when our AC/thermostat malfunctioned in April. They replaced the unit and the thermostat. We were told that the fees for the initial days work would be credited towards new install. Never happened. $2k over charged. I called three times and no one ever got back to me. Even to say we're sorry, our tech misspoke, that's not something we offer. I got zero communication. I decided to cancel my service plan with them because of the poor communication.

Additionally, our next two BGE bills skyrocketed to over $700 each. It seemed like we could never get the system to turn off or do what we asked. At this point I didn't trust Len the Plumber to make it right so I we called a different company. They discovered that Len left a jumper wire in the system that didn't allow it to cut off. I'm so angry.

Ken J.

5/23/2020

I wish AJ had seen these review before I called Len the Plumber. Misinformation no return call it was ridiculous. not sure how they survive as a company doing business. I'm sure whoever answers still can't reach a dispatcher. And all they will tell you is someone has been dispatched but they never show. If you NEED a plumber Len ain't the one.

Diane I.

08/04/2018 12:00:00 SA

Corey N and Derrik J came to the house today. I have had plumbers to the house many times over the years. The basement floods, the sump pump from the laundry bin gets clogged, they clean it out and leave. Corey is the plumbing Doctor, he not only fixed the immediate problem but determined the causes of the flooding and educated me which will save me many dollars and hours of vacuming water in the future. Absolutely awesome work by both men.

Kim M.

1/29/2020

I had to have a condensation line put in for my a/c and they charged my $2800 to run a pipe from the a/c to the pump (did not do that right because it was like blowing across a bottle and made a ton of noise) cut into my wall to install a y pipe so they could run a plastIc hose into the drain pipe for the washer (they didn't have to do all that, all they had to do was run it to the top of the pipe?). What a rip off! You guys charge for work that is unnecessary and because people don't know what needs to be done you take advantage of them. As soon as I saw all that he did, I knew right away it was wrong. Had to have another company come out and fix it. ‍

Jennifer M.

02/05/2022 12:00:00 SA

The control panel on my water heater blew a fuse and my family of 5 was without hot water. Called Len the plumber to take advantage of their emergency services. First, there was no emergency service because I had to wait until the next morning. Second, when I called ahead of time to cancel my appointment because another company came out earlier, I was told to enjoy being under water and playing with the fish. WOOOOOOOOOOOOOW! The idiocy of it all. I see why their rating was so low. Let's not even address the pure unprofessionalism of saying such things to someone but when you attempt to be a condescending prick I would at least expect you to pinpoint your jab. We in fact we're not under water, our water heater stopped working. I'm more upset at the I'll advised diss than anything else. LOLOLOL

Goiter M.

03/09/2014 12:00:00 SA

I've had a few good experiences with Len the plumber. They have been prompt, and they seem knowledgeable. Each time the techs have come, they have also offered to take a look at other items. One tech found a problem where my water pressure had been over-regulated and fixed it at no extra cost.

I've seen other reviews posted here mentioning that their prices aren't the best, and that may be true, but if you own the house it's best to make sure that something is done by a licensed professional who will do things correctly. I recommended these guys to a friend and she had a similar experience.

Kate W.

11/27/2018

Overpriced! Do not go there! Our hot water heater started leaking. My husband called Len the Plumber while I was at work. They quoted him $2500 for installation of a 40 gallon gas hot water heater! My husband didn't know this was an exuberant price. The technician took out the hot water heater I was going to pick up a new one when I found out. I called Len the plumber and told them this was outrageous and we would not be paying them. The woman was not very kind on the phone and I told her to tell her technician not to come back to my house. He had already taken out the old hot water heater and took it with him. I told her I would pay them for the work he had already done but I wanted nothing else done. My husband said when the technician came back he was rude and kept saying I already started the job. My husband paid him and he left. I would never ever ever ever use Len the plumber.

John S.

07/06/2016 12:00:00 SA

We needed non-emergency service to address sewer gas occasionally coming up through the U traps. We took off of work for a scheduled visit from 1-5 pm time slot. The company explained that they would call before coming. We waited from 1-5 pm. No visit, no call. Keep in mind this is a visit we are paying for (assessment visits cost $50), not a free service. Only after we contacted the company at 5 pm did they tell us they would see what was happening and call us back. 5:18 pm: the company calls and explains that they will not be able to come that day, despite us being willing to wait until 8 or 9 pm if need be, and wanted to reschedule for maybe the next day. We cannot take off additional work days for a company that may or may not show up. We understand that unexpected things come up, but the cost to us was 4 hours of time and work pay and all we wanted was at least a call to let us know what was happening. Extremely unprofessional and poorly managed it appears. Note that website guarantees plumbers to, Arrive on time and when it is convenient to you. They never offered us anything for breaking that guarantee, perhaps they could have offered to waive the cost of the assessment, but they just offered nothing. Hard to imagine that their slogan is the only way to get a plumber today... when they don't even honor scheduled appointments. If you go with this company, just keep your fingers crossed.

We cannot comment on the services as we will have to use another company (maybe a blessing in disguise given what I've read on other reviews regarding pricing).

Marcia H.

02/12/2019 12:00:00 SA

Cuts corners, poor quality work, complete misrepresentation of qualifications. Guarantee means nothing. Len the Plumber did a terrible, shortcut job on my sewage-flooded basement, charged a fortune, dug up the yard, and NEGLECTED to connect half of the pipes!! Sewage is now running into the basement from another part of the house where they cut the pipes and never connected them to the fixed area. They took my money and will not come back to fix the problem, they keep dodging my calls, outright lying when they assure me someone will call me back. Frustrated.

Shan B.

10/08/2019 12:00:00 SA

BEWARE of working with Len the Plumber dispatched from the Forest Glen Rd area in MD or just working with the company in general.

We had such poor technical and customer service. In July 2016 they replaced a sump pump in our home. In July 2019 the sump pump stopped working! It was still under warranty (there's a 3-year parts warranty). We called them and they agreed that the part was under warranty and that we would only pay for the labor. While they were at our home we asked them to also unclog an exterior drain for us.

The technician charged us for the sump pump part AND charged us for the exterior drain even though he was unable to unclog it (a clear competence issue). He indicated that he would reimburse us for not being able to unclog the drain. That appointment happened on July 16, 2019. From July until September I left numerous messages with Len the Plumber's Customer Service Dispatch line with empty promises that someone would get back to us, nobody ever did. So we filled a complaint with our credit card company.

In one last effort to try to resolve the issue with the company I called Len the Plumber again and was finally connected with Brad Davis the Division Manager, we agreed on a reimbursement amount and he told me he would get back to me, he never did. This has been such a mess! We had to call Roto Rooter out to unclog the drain, which they did with no problem. The credit card dispute only resulted in reimbursement for the drain, because Len the Plumber has the responsibility to manage their warranty promises, the credit card company can't do anything about that. And whats even more enlightening in reading the internal Len the Plumber email chain about my dispute that was sent to me by my credit card company, they acknowledge that I attempted to call several times to complain and resolve the issue with nobody getting back to me.

I wish there was a negative star rating I could give this company for technical incompetence, poor customer service and a lack of integrity. I highly advise that you seek the services of another company. Len the Plumber has good advertising dollars to make fancy jingles and send mailers out, but that's about it. Poor service, poor quality, poor technical ability and just poor all around!

Matthew C.

07/01/2015 12:00:00 SA

I awoke this morning to a steady stream of warm, rusty water from my water heater and was certain that my day would be ruined. Using The Google, I called Len The Plumber and the gentleman taking my call was exceptionally helpful and offered to put me in their Emergency ASAP queue, which would get someone out today. 20 minutes later, I got a call telling me that someone was on the way. The unit had rusted through, and for a very fair price, he would install a new one today. From the time I made the call to the time I had a new water heater was four hours (HOURS!). I have waited longer for pizza to be delivered. In the many years of experience I have with service professionals (I've flipped two houses) these guys are the best.

Buer J.

03/04/2013 12:00:00 SA

I called them and use their service today.

Frankly ,Service is ok, but is really pricy and tricky.

They left my place and left the clogged sewage line as before they come. They charged me 341 dollars for wasting 2 hours and doing nothing to solving my issue.On the other hand , they offer me options to place a new pipe or install a new cleanout for at least 4000-5000 thousands dollars?

Their trip charge is 49 dollars ,compare with other company's 0 estimate fee.

Why don't you try to solve my issue, if you could not, why you charge my money?

Customer service is ok but charged my money for failing to solve any problem.

Beware, they charge you money no matter your issue was solved or not.

Never come back to this company.

The company contact me with really good manner after they saw my feedback and right now I am happy to see they are able to figure out a good solution for me. Keep going , Lens , hope you could do better in the future.

Hector J.

4/26/2017

A couple years back, I had then replace my water main line. Thy destroyed the sidewalk and did a horrible replacing job (replaced sidewalk shattered to nothingness within a year.) I wish that was the worst thing, they never sealed the spot where the water main enters the house through the basement, this happened during some dry months so it was not until moths later I realized this as water started to pour into my basement.

youtu.be/sFRk7tZCjqg

When called, they insisted there was nothing wrong with the job, and there was nothing that could be done to fix it (because admiring otherwise would result in them having to service it under warranty.) They basically said I would have to live with it!!!!

I gave up dealing with it and had to hire someone else to fix it. After the fact, everyone I talked to told me the company pulls this crap all over the place and had I asked for recommendations before they all would had warned me about them.

Never do business with this company, they are terrible and I assure you your house is worth too much to gamble on their shitty service.

Edited to provide a link to video of the leak that was normal and not an issue:

youtu.be/sFRk7tZCjqg

Steve M.

6/17/2020

Plumber extremely nice and came across as very competent and knowledgeable (5 stars in this area). I have to agree to the general consensus here that they seem to be overpriced. Paid over $600 for a cast iron toilet flange replacement. Was not provided an itemized receipt for parts and labor (I asked for one). Scheduled response was not same day or even day-after, job was completed in an hour (+/- 15 minutes) and parts/supplies priced at local store would have been less than $100 (generous estimate I believe). Not aware of any issues or anomalies that would have made the job harder and again it was completed in an hour. I agreed to quote so I am not complaining or looking for anything just sharing for others to consider in the future. If cost is an issue, I would call around and be more discerning than I was.

A S.

07/12/2013 12:00:00 SA

I called LEN and they would not give an estimate over the phone, they said they had to come out and see the job. I was also told that would not have to pay anything if I didn't like the estimate.

The estimate from LEN to use a snake to drain my bathtub was $374.00. When I told them that O'Connor plumbing had given me an estimate of $250.00 I was told I owed an estimate of $49.00 even though I had been assured that I would owe nothing if I didn't like the estimate. I was also told good luck with finding a GOOD plumber that was less than their charge.

JD Browne fixed my bathtub issue for $180.00 and it works great.

You are warned to stay away from LEN.

M V.

5/19/2017

God awful customer service. Technician speaks poor English when came first time and toilet is worse after he leaves. We call back and they tell us they will be here between 8 and 12 noon. Guess what? they don't show up at the agreed upon time. My husband had to take a day off from work to sit at home waiting for these losers whom after two phone calls to them are still finding excuses for not showing up. When I tell them I will write a review for them, the guy on the phone has the nerve to ask me to hold off on writing a review, this is after 2:30 P.M. and a whole day wasted. The audacity of this people.

Larry B.

10/16/2014

I was quoted 49.95 just for them to come out and quote the problem. When he got to my business he quoted me $350 to remove a pvc T and put a straight piece in. I told him that was too high and I didn't want to proceed. He then told me it would be an additional 49.95 because he diagnosed the problem. WTF

So basically 50 to come out and if they come inside its another 50

Fred M.

5/15/2023

Estimate to replace two hose bibs $1300. Second estimate when first estimate was questioned, responded with $800+ . Outrageous when you can buy Woodford Freezeless Wall Faucet for $45 at Lowe's.

Nix A.

2/17/2022

A Len the Plumber employee has parked his truck on our residential neighborhood for over a year now. I have called continuously asking them to move it. The truck blocks the view of our crosswalk as well as blocking safe passage for cars. The street is not sized for commercial vehicles and it is **illegal** to park them overnight on residential streets.

Breaking the law appears to be acceptable to them. I would NEVER use or recommend them. What other laws are they ignoring? Safety codes? Pshaw. Licensing requirements? Nah.

I just can't get over the lack of caring this company has. They can't even be bothered to call me back to apologize or lie and say they talked to the guy. It's very clear who their priority is. It's not the customer.

Edit to both correct and update. There have been two trucks, and thought it feels like it's been longer, it apparently started at the beginning of October. My mistake for getting that wrong. That said, I'm adding in the pics I have of them. I don't leave the house that often, so there are only 26 of them. I'll update it again in a month or so with some more.

There is no possible argument that this is OK or not actually happening. The photos will also be added to Google as well as being sent to the county parking enforcement department management.

Amber H.

10/02/2022 12:00:00 SA

I had an emergency leak in 2 places on old galvanized piping. Once I saw the water spots on the ceilings and how quickly it grew, I opened up the ceiling on my own as the homeowner trying to assess the issue. When I saw the leaky pipes coming from my master bath across my living room ceiling downstairs and also across my basement family room ceiling a level below, I called 6 emergency service plumber. No one would come for at least 24 hours. Len the Plumber at least dispatched someone to come out to my house within 12 hours. Louie, the tech, was polite, but after an hour or more and making 2 more smallish holes in my ceilings, admitted he was out of his depth. He still charged me $272 for confirming my diagnosis and said he would run back to the office and put in a request for a master plumber + 1 tech to see to replacing my 90 year old pipes. He assured me someone would call me with an estimate for the job and to schedule ASAP since my water main was off and he recommended I keep it shut off. That was 8 days ago and no one from LTP has ever contacted me since, despite my filling out a customer satisfaction survey the following day. Luckily, after the 2nd day with no water, my regular plumber moved some jobs around and came out to triage my place and write up an estimate. I have to add my vote to Len The Plumber as price gougers, incompetent and unprofessional. This will also go on my neighborhood listserve where keep a shared google doc for services.

Iitanyia P.

5/29/2014

Len The Plumber is awesome. I had just had some preventative work done by them when the major rains came and overloaded my sump pump leaving my basement flooded with a foot or more of water. Len The Plumber sent one of their professionals out ASAP which was within two hours. He made an assessment, provided his recommendation, and provided a statement to my home owner's insurance claim rep. He left a detailed receipt with his expert statement of what occurred and he left the old sump pump for the adjuster to see. After I authorized him to begin work, he drained off the water and expertly installed the new sump pump with a backup marine battery. He was very patient and meticulously detailed in the execution of his work. Through the entire time, I felt I was in good hands.

You will, too.

Gwen H.

11/02/2017 12:00:00 SA

LTP totally misdiagnosed the problem and charged $207 for absolutely NO service.

LTP manager, Cher, called after day-three and promised a refund by check in 7-10 business days. Ten days have passed. No check. I called to speak with the service manager's supervisor. Brad said he would investigate the issue and return my call before the end of the day. It's 5:30 p.m. So far, no return call. After 2 1/2 weeks, resolution is still pending. Why is the issue still in investigation mode?

Pat H.

11/15/2017

Samual came and tried to save me money. We thought the clog of the main drain was on the County side. They came and did pull up roots but did not solve the problem. Samual came back at 7:20 AM and snaked the line pulling out a wad of roots. Great guy and hard worker.

Abdulla G.

06/11/2019 12:00:00 SA

We had a toilet replaced in our place of business yesterday paid $1200. It was not installed properly and now it's leaking. Never call these people anymore for anything. Now I have wait until tomorrow to get this fixed again. What a waste of time

WOW. You guys are terrible. Instead of fixing a leak that was caused by your company. You now created another problem. Your incompetent technician now ripped the metal that comes out of the wall in half where now the copper shows and the mettle wrapping is just sitting on the copper dangling.
Let's see what else could go wrong when they come back today.

OMG the tech came and glued the metal. The copper is still showing.

This needs to be replaced.

Are you going to do the right thing and replace this pipe with something that is no broken?

We are still waiting from your company to respond.

Zeke F.

12/10/2015 12:00:00 SA

As Christmas approaches, I am finally taking the time to vent.

A couple (couple =2!) of December 23rds ago, my water heater ruptured. Gallons of water everywhere, including the (saturated rug) in an adjacent, finished room,I shut off the supply valve, drained the tank, sponged as much water as I could so it wouldn't spread further and called Len the Plumber.

The LTP guy arrived within a reasonable period of time and gave me a price to replace of $980. I thought that the price was high but I felt that I had no choice as it was two days before Christmas and I was expecting out-of-state, overnight guests on Christmas eve.

A year later, I again had need of a plumber and used a local one. I asked him what a new water heater, installed, would cost. He said about $750. When I told him what Len had charged, he offered this explanation:

Len's plumbers work on commission. Aha! So they have a two incentives: 1) to charge as much as possible and 2) to perform as many tasks as possible, necessary or otherwise.

Were I you, I would attempt to learn how your plumber - not the plumbing company - gets paid before you contract for any work.

Edgar D.

2/21/2020

I scheduled Len the Plumber to come out to give me a quote and they rescheduled two days in a row. Once half an hour before my scheduled window and once 13 minutes prior my scheduled window. Their response was that they don't have someone to give me that quote for the next two weeks. If they were professional, they could have checked availability first before committing to me twice and letting me down. I had to take off work twice to be there home and what happened No show. I would definitely not use them in the future.

Jonathan S.

3/16/2019

I live in an old house in Catonsville built in the 1800's with the original steam radiator heat. One of the pipes That had broken down over time eventually burst and was spraying hot steam and water under my home for who knows how long before we found out. It created a massive insurance claim that involved mold remediation, reinstalling all the insulation under the house that was completely ruined, drying warped floors, etc and that was just some of it. Long story short, I needed someone to come and fix the pipes causing the problem as soon as possible as it was an emergency and have it done before any of the mold could be taken care of. The GC working on the insurance claim/project recommended LTP and so I got in touch with them for an emergency service. They came out within a few hours, provided me information on what had happened and what needed to be done to fix it with pricing on the project as well as some possible future problem areas that could potentially have the same thing happen down the road. Pricing seemed reasonable so I agreed to get the work done with LTP. The service technician got his helper and materials and was back a little later and completed the entire project and the additional work that day. He also took the Time to show me how my radiator system actually worked and explain a bit of the technical side and science behind it and gave me helpful information that was unrelated to the project itself. I was very impressed with the promptness of the visit and completion of the service all in the same day, the experience and professionalism of the technician and the helpful information provided, and the quality of the work...not mention that my crawlspace, both having to work in there in general and more specifically in the condition it was in with the damage, was a nightmare and a tall task to tackle for anyone! I recently recommended Len to a friend Erwith another emergency service and she had a very similar positive experience.

Kris M.

06/12/2019 12:00:00 SA

We had an especially bad experience, where the technician gave an oral estimate but the final invoice was for 4 times the price. The technician has you sign a touchscreen and swipe your credit card, but doesn't review what is in the agreement nor what the final price will be.
Its borderline extortion when you receive the final receipt by email and it looks like you signed a full contract, when in reality you saw nothing of what is written on the contract, nor pricing details.

I spoke with their representative, and they did follow up with me. My wife and I are extremely disappointed with Len The Plumber.

As a plus - to get that one extra star, the work was completed acceptably.

DJ M.

06/11/2013 12:00:00 SA

I was selling my house and needed some ancient faucets repaired. Steve came out and told me the options for the fix. I opted to have the old faucets repaired instead of replaced. This was an after 5pm appointment so he got the parts and was out the next day. Repair worked great and I couldn't be happier. The cost was also reasonable since it was after 5 service, parts and labor. Not sure that you can find a cheaper plumber that is as reliable, nice and efficient as Steve from Len the Plumber.

Kathy K.

01/09/2023 12:00:00 SA

I guess only the lucky get the same day service they advertise.
We scheduled an emergency appointment and waited for them 4 hours only to be told they were too busy to come so we rescheduled for the following day - same result. Gave them one more chance - same result. Will never call them again.

Michael N.

5/23/2017

AWFUL! I had an emergency call in the city tonight. The plumber couldn't find a place to park and took off. Although I am not really sure how hard be really tried.. The dispatcher was rude and had no answers for me and wouldn't allow me to contact the plumber directly. Just what i need when in an emergency situation...Wont be calling Len again

Bunny S.

9/22/2018

Terrible service had plumbing done from kitchen to dinning room when pipe broke sink wouldn't drain all good till went to use wash now allback up

Takashi U.

8/19/2021

This company is NOT trustful (you should check their reviews on Yelp which is like 2.5/5.0 with 286 reviews).

What happened to me was like I initially setup an appointment on Monday but it was asked to move to Tuesday which was Okay.

On Tuesday, no one came. I called them to check and they told me that there was a major delay and asked to reschedule.

I rescheduled it to Wednesday, and NO SHOW again.

I called them and they told me the same thing (major delay happened and asked to reschedule it). I explained that the reschedule happened multiple time already and the Len The Plumber did not even inform me about the delays. The person I spoke to was like Okay. Apologies for that and will make sure that the dispatcher will act proactively. We offer $60 coupons for the inconvenience. so I rescheduled it again to Thursday.

Again, NO SHOW, NO CALL at all.
And, I just found out that the $60 discount which the person I spoke to for the inconvenience was something available for everyone. It's posted their HP.

NO integrity exists in this company. Don't waste you time to deal with this company.

Vanessa B.

12/07/2018 12:00:00 SA

Was told we needed a new neutralizer system for a very high price. Had another company come out for second opinion and it was a simple fix made by the other company. Could have been a very expensive mistake on my part. Will never use them again.

Serhat K.

9/13/2022

Called them for gas leak, responded quickly. 268 usd to inspect the gas leak (which took 10 minutes, just sprayed foam to 4 connection points), then 540 usd to replace the parts (40 mins of slow work). Total 800 is definitely overcharge. I would call some other service if i had read the other reviews here.

S A.

6/17/2022

Rohan Virsawmi came to check my water heater. Told me that it was a leaky valve and told me that if he repaired it, it may not work and tried to sell me on a new water heater. My current water heater is only 14 months old. What a Con Artist... had a different plumber out today, no leak detected. It was a mistake on my part. NEVER DEALING WITH THIS COMPANY EVER AGAIN. They have become too corporate minded. I was a customer for 8 years, not anymore.

Michael S.

05/06/2017 12:00:00 SA

Until today, this would have been a five star review and rating based on two great prior experiences with Len the Plumber over the past few years (sink replacement; gas water heater replacement). I am incredibly disappointed with my experience--actually, NON-EXPERIENCE today.

I completed an on-line appointment request Wednesday evening for a routine sink repair and requested a Saturday appointment between 10 AM and 2 PM. To my surprise, I got a phone call that evening to confirm the appointment and informing me that a tech would call on Saturday before heading my way. Great!

Today, I waited at the service location from 8:30 AM until 3 PM. No tech, no phone call. It is now 5:20 PM and still no phone call. Since I got a confirmation call on Wednesday it is clear that the company has my correct phone number. Thanks for wasting my day, Len the Plumber, and without bothering to contact me to reschedule or apologize.

UPDATE: phone calls at 1:35 and approximately 2:00 today (Sunday, 5/7) from Kathy (hope I spelled that right) telling me the technicians were running late. I told Kathy that the appointment was for Saturday--not Sunday--and that I was now out of town and would make other arrangements. Kathy was pleasant and professional so all is not lost at Len the Plumber, although I won't be calling them again.

Jo M.

01/02/2018 12:00:00 SA

This 5-star rating goes to Dan Stewart, the best. I've used Len the Plumber a number of times over the years and was disappointed only once. Dan replaced a toilet in my bathroom and also fixed a leak from a pipe under my kitchen sink that was hooked into my 20-year-old water filtration system. One plumber said he couldn't fix the problem and suggested I replace the water filter system, but Dan was able to fix the issue, no problem. He shows up when he says he will, is extremely courteous, has the experience and expertise to fix probably all plumbing problems, and will give a quick look at other areas in your home to recommend what you might think of replacing/fixing the next time. My only issue with Len the Plumber is they tend to be expensive, but it's worth it knowing you'll get fast, courteous service.

Andrew R.

12/17/2011

I've used Len the Plumber twice now.

A few of the reviewers were upset by the cost, and honestly, I haven't found a cheap plumber yet.

Our house was a major fixer-upper when we bought it. I can do carpentry and electrical but plumbing seems more like an art than a science. The plumbing I did myself either leaked or when it didn't, wasn't pretty.

So when I need a plumber, I know I am going to feel a major pain in my wallet.

Of all the plumbers we've used, Sweetair, Roto-Rooter and Len, I have to say the technicians Len sent out were the nicest. Really nice people. They were polite, took time to explain things to me, made sure that the jobs they had done worked well.

The first time I used them, my wife used one of those disposable toilet brushes cleaners and the head fell off way up the drain. I tried to get it out with no success.

Tip: Do not ever use a disposable toilet brush, they are poorly made.

Len charged $165 to completely ream the drain out all the way to the septic tank. I watched while he did this, it wasn't easy work. I guess if I had one of those super long snakes, I could have done it myself, but I don't and I didn't find the price too high.

The next time we used them, I had to replace the pressure tank for our well. I researched the best type of tank to get and ordered it directly from the manufacturer. I had gotten estimates for the price of the tank plus install.

Len sent one of their well techs out. He connected it, got it working, tested it and answered a lot of questions I had. I saved about $300 by ordering the tank myself. We also discovered that the well pump was undersized for our house. So I am now saving money to have a new one put in next year.

I will call Len again and ask for this same well tech, he knew his stuff.

When I have had to call in electricians to do the big stuff here (fuse boxes, etc..) I know I am going to pay a lot.

I understand folks not being happy about paying for technicians, but that is the way it is. If you find a inexpensive, high quality plumber, please post that info.

Terry T.

10/03/2011 12:00:00 SA

What a scam. They lure you in with the $49 visit which we will apply to any repairs you have done. If no work is done, you still owe me $49 So, when they come to your house, you sign a document saying okay, I agree to this.
Then the guy says...Yeah. I can't touch anything or quote anything until you agree to an additional $92. But once again, this will be applied to whatever the repair bill comes to. If you say no to the estimate, you still owe the $141 for the 'inspection fee' So, you sign that document thinking okay. They're going to check stuff out. And it will just go to the bill. This can't be bad.
In my case, it was a gas leak where I was told where the problem was (a bad connection between two pipes of natural gas in the basement. I agree to the $141, and the guy spritzes some soapy water on it, and says Yep. You've got a leak, right there. So I ask how much? and I get a quote of $800 (but could cost more) to cut a pipe and replace a union!
The guy walks out of there within 30 mins with $141 in his pocket for doing nothing but spritzing soapy water on a pipe that I already was told was leaking by the gas company.
Called another local competitor plumber. Was quoted $160 done and done in 1.5 hours on a Sunday! I'm never calling Len again.

Alyce M.

12/07/2020 12:00:00 SA

A PS to LenthePlumber response to my review below: I understand you charge for the job but there is no breakdown or explanation of how the tech arrived at the quote. He spent several minutes working up his estimate on a tablet but when asked could offer no explanation of how it was calculated. When I expressed surprise at the quote, he got impatient and told me other plumbers would charge $600. That's simply not true. Transparency would go a long way to customer confidence. I've never had any other company not offer a breakdown. My electrician works hourly. My regular plumber gives a clear explanation of what things will cost. I would just warn others that while the work was satisfactory, the communication on price and what the job entails is lacking.

Suesyn L.

11/28/2016

This was a terrible experience. To start with, we were told they'd be here between 2-6pm. We then get a call at about 5pm saying they would not be coming that day because their jobs were running late. They then rescheduled the next day between 9-1pm. Not first thing in the morning because they had to cancel, nope. We were also in the middle of re-tiling our tub surround so we really needed this to be done ASAP the first day and pushing it back a day set us back. They show up the next day, we show Walter the issue, we already have the access panel removed so that he has full access and can easily replace the diverter. We also show him the short pipe from the back of the sink that snapped when we removed the sink from the wall. We're expecting maybe $250 total. They charged us $665. No, that's not a typo. I believe they have a 'hands are tied because we need to finish this renovation' charge or something. This was an unbelievable rip-off. Go check for yourself, price-gouging, pure and simple.

To complete the scam, Walter told us that we would not need the extender kit because the fixture he provided would indeed fit. Well guess what folks? It did not. So a Sunday night trip to Home Depot it was, to get longer screws. And even then? We had to drill a bigger hole into the piece to get the screw underneath to fit. All because it was NOT the correct size fixture even though he told us it was. The icing on the cake? It took him 2 HOURS to replace the diverter. 30 minute job at most. He didn't even have to open or close up the access panel, no removal of tile, drywall, nothing. We did the sink pipe ourselves. This whole experience was terrible. We are never using Len the Plumber again. Please save yourselves the price-gouging and incorrect assessments and go with a smaller private company.

Jing Y.

01/06/2020 12:00:00 SA

This is bad experience with this company I call them to fix the drain the guy got bad attitude and the guy say he need remove the toilet and then he say he don't need remove the toilet but need didn't put back on like he suppose too water start to leak from the water box I call them back he finally came after two day tell me he didn't do that I need pay for to fix the water leak only thing I need to say is before he touch that toilet I didn't have no problem with that toilet that is really bad service I told him I never spend a penny with them

B M.

12/06/2019 12:00:00 SA

Side note - I have a family friend that owns a plumbing business. Have used him for over 30 years. Did good work, came within an hour, but was super expensive. So as I age, I finally decided to try a different company. We lost water about 10 a.m. this morning. Didn't know if it was a well issue or an inside plumbing problem. Saw that Len The Plumber did well work also so called them. Had someone here by 12. He explained what was wrong and gave the estimate. Went right to work and, after having to break off for over an hour to get the pump, finished up around 7. Tech was very pleasant and thorough. Work was done well and I believe the charges were very reasonable. I can 100% recommend this company. Feel confident if you use them.
P.S. I just read the reviews here and they are definitely the opposite of what I experienced.

R M.

3/24/2019

I called on Saturday afternoon to cancel the appointment for Sunday afternoon. They called my home at 6 AM on a Sunday morning to confirm after I was assured the appointment was canceled. For any business to call a consumer that early is completely unacceptable.

Michelle B.

8/17/2016

We have a house in Gaithersburg so we were probably dealing with the Silver Spring office.... A nightmare beginning with a misdiagnosis, lost water service for several days, a steady stream of ineptitude. This company is Very expensive which is Okay IF accompanied by VALUE. We have seen No Value. They took a huge deposit, charged us more, damaged our existing system and now are dragging their feet for Weeks over a refund that is clearly due.

Not sure how they run their business typically but our experience has been horrible. People not showing up for appointments, giving us bad info, and systematically overcharging. A few of the employees were helpful and good I(Mark and our last plumber that came out). I have Nothing good to say about the management or the accounting dept at Len the Plumber.

I am ready to spread the word about any company that does a great job or a horrible one.... Wheels are in motion.

Kevin Atkinson
Michelle Belsito

Thomas M.

8/15/2013

I learned about Len the Plumber by word of mouth. I agreed to a service window and Justin H. showed up promptly a the beginning of the window. I knew he was an employee of the company because the company sent his entire profile to me via email (his full name, picture, interests, hobbies, credentials, years of experience, etc) which was amazing - think of the personal security perspectives! Justin arrived in the marked company vehicle with his professional attire as depicted and after greeting, promptly placed shoe covers on - which he had brought with him. I cannot even get my family members to remove their shoes or even do this!! He was very professional, engaging, and courteous and was able to quickly diagnose the problem at hand and discussed detailed resolutions with me. He was very personable as well which goes along way for anxious homeowners who need to have a problem resolved facing potentially high costs. This has been one of the best customer service experiences I have had in many years and I qualify that by saying that I do engage with many service providers covering a spectrum of requirements I have. Next time consider Len the Plumber and ask for Justin H. Don't forget to ask how he and the team fared during softball season!

Gardenia B.

4/16/2014

I will not use Len the Plumber again. The first service call I made they responded promptly. However, I had to schedule another appointment and found out at the end of the four hour window that I wasn't even on the schedule. Len the Plumber installed a new garbabe disposal. The following day I had a service call for Sears to service the dishwasher after the garbage disposal was installed only to find out that the plumber did not punch a hole for the dishwasher to drain. I had to pay $79 fee to Sears only to find out that a hole was not punched. The dishwasher overflowed and I had to schedule another appointment for the plumber to come out again to punch a hole in the garbage disposal. I talked to Rocco and told him about my problem and didn't get an offer to accommodate me for my inconvenience. The company claims to provide exceptional service but I don't agree.

Alan F.

10/08/2015 12:00:00 SA

I have used them in the past, never had a problem. I scheduled an appointment, was told someone would be there between 12 and 4. Left work at 11:45 to be home in order to wait. At 3:45 it was obvious no one would show up by 4 so I called. I spoke to a woman who said they always call 30 minutes before they come. So other words, the earliest a tech would show would be after 4. When I asked how soon someone would be here, she said I was next on the list. I said, what does that mean?. She said they had 50 techs in the area. I asked what area my tech was in. She replied, Baltimore County. I said where in Baltimore County. She replied there were many techs working and someone would be here as soon as possible. We went back and forth, and i kept getting the same non-answers. So I decided to wait. At 4:45 she called and said the tech would be out in about half an hour. At 5:40 I called, said it was almost an hour, no one had showed up, I was disgusted and I wanted to cancel. She told me to hold on while she checked the GPS to see where the tech was. When she gave me his location, it was a good twenty minutes from where I live, but she actually said he would be there any minute! I am in utter disbelief that this woman treated me in this manner, and I finally had to tell her to please cancel, I had had enough. I will never use or recommend this company ever again.

Rachel P.

4/18/2017

I really appreciate both technicians who came to our house (Don and Ben). They were professional and thorough. Unfortunately, I had an issue with one of the customer service reps who gave me the wrong information and was all around unpleasant. This business has a good reputation and does good work but should perhaps make sure that whoever is answering the phone knows what they're talking about and knows how to help customers.

Dana T.

4/25/2019

So...so!, disappointed by this company. I was (pleasantly!) surprised that they came out so fast, and did the job. But when I called a week later and said the problem was starting again, they said we don't warranty our work. WHAT?? A...WEEK (5 DAYS) LATER. I will never use them again and I will spread the word.

Terri W.

7/27/2023

Len the plumber is at it again! Giving 5 star service. Tyrell was out to my home to service our a/c unit. He showed up with a very pleasant attitude, introduced himself, covered his shoes and got to work. The location of my unit was in the attic and had to be reached through a closet. Tyrell climbed up there with no problem figured out the issue and had my air working in less than one hour, mind you the problem was kind of technical something he said he had never encountered but that didn't stop him he knew just what to do. Problem solved! They have the most efficient technicians who absolutely know what they are doing! Will never use another company!

S B.

5/24/2022

I called Len the Plumber for several different plumbing needs. The person who answered the phone seemed very nice (I later found out it was the office supervisor). Everything seemed fine until I asked that the plumber wear a mask as there is an elderly person in the house who has some existing health conditions and hasn't been able to receive the COVID vaccine because of a reaction. At that point, I was told they would not come because of the risk and liability. When I assured her that the person would be in a completely different part of the house, and we would be doing a thorough sanitizing after the plumber left, her response was the same. Gee Len, you run a great business when it serves your needs! I will make sure that I spread the word about Len the Plumber not working where elderly people are involved.

Seth M.

5/20/2015

Called for a dripping shower. Plumber takes a look and tells me they don't 'repair anything' and that he doesn't know what the original brand of the fixture is. They will however, replace the stem, causing them to have to cut into the wall. I then ask for the price... $750!
I think, hey maybe I can remodel this tiny bathroom for around the same price. After I refused the work, the plumber kindly dropped the $50 visit fee.
Fast forward a few weeks later. I find another local, insured, plumber. He stops by takes a look and in less than an hour replaces both stems and seats in the shower and the leak is fixed for $171. Now this plumber was half the age of the fist plumber and knew right away which brand fixtures he was looking at.
If Len really wants to lock in potential repeat customers, they need to stop treating people like this. Guess who I'm calling the next time I need work now??

Alex W.

1/17/2016

Let me start with my biggest problem. They promise same day service. We even have a refridgerator magnet we got from them on a previous visit that says same day service guaranteed. Well guess what? We were not able to get same day service. A pipe burst in our basement. We had to turn the water off. Do you know how annoying it is to have to go out at 6 in the morning to use the bathroom? We have used this plumber several times in the past with almost no problem. We did always find them to be slightly on the expensive side, but we didn't mind because we felt we were paying for the speed. While, we had the plumber we asked him to give us an estamite on both replacing a faucet and how much it would cost to replace the pipes in our basement. He ended up leaving only giving us one estimate. I guess he didn't care because we gave him the impression we weren't looking to have the work done right away.

Gordon P.

8/21/2019

Avoid all locations of Len the Plumber at all cost. They are extremely overpriced to the point it could be considered price gouging. I called Len the Plumber on 14 August 2019 to install a kitchen sink, faucet, and garbage disposal. The dispatcher on the phone was pleasant and polite and was able to deploy a technician to my home within the hour. I was charged a $49 fee for the tech to come to my home to provide an estimate and was told the fee would not be charged if I proceeded with the job.

The tech arrived at my house around 5:30 PM unaware of the job I requested to be done. When he found out what the job was he initially said he would have to return on another day to complete the job, but he wouget me an estimate so he could proceed with the job. He came back with an estimate in excess of $1200 for this job. Additionally, I had already purchased all the parts at Lowes, so this estimate was strictly for labor. The tech called the office and the price was lowered to around $1100, which is still insane to pay for this job.

By arriving at customer's homes and quoting prices like this Len the Plumber clearly structures their business model with the intent to take advantage of their customers. By all means research other independent plumbers before you call Len the Plumber and are either ripped off with extreme prices or get stuck paying the $49 estimate fee when you are smart enough to realize that Len the Plumber is unethical in their pricing.

Update: Len The Plumber sent a generic response to my review stating someone from their service department would contact me regarding my experience. It is week later and no one has contacted. I stand by my original assessment of Len the Plumber as a dishonest business.

Denise B.

09/09/2018 12:00:00 SA

They are not even worth one Star. This is a warning two people who think they need a pump installed. If you have sand coming in with water in the basement mixed the sand. Please fix the problem with the sand and water first before calling Len the Plumber. I another warning don't call when you are still having the problem that they fixed. They will lie and tell you someone will be there. Believe it, or not no show and not even a call to say they are not coming. Please beware of Len the plumber.

Ken R.

4/28/2023

We called Len the Plumber for an emergency repair of a broken pipe in an unheated crawl space. It was late in the day and when the technician arrived he told us he would have to return in the morning with more supplies to complete the repair. He was able to isolate the broken section of pipe and turn our water service back on, which we appreciated. The next morning he returned and completed the repairs. I was working from home and in a meeting when he finished. I told him I would take a look at the work but he said that he had already closed the access to the crawl space, and as I was in a hurry I accepted the work without inspecting it. This was a big mistake. When I opened the crawl space later I saw that he had not insulated the repaired section of piping, even though the adjacent piping in that area is insulated and protected by heat trace. In the process of doing the work he had also pulled down some of the vapor barrier and insulation in the crawl space, which is attached to the underside of the subfloor. I realize this may have been unavoidable, what I object to is that he didn't tell me about it. I called the office and was told someone would get back to me. I have been trading calls with a manager who is always conveniently in a meeting. I have included a photo of this example of shoddy plumbing work.

Stephanie W.

2/20/2022

Came in. Looked at the heater. Left, sat in their car for 30 mins. Came in, tried to light the pilot for maybe 5 mins, sat in car for another 45 mins. At this point my landlord called asking what he was doing. Storms into the house as I am on the phone with my landlord with an attitude saying he was checking in prices. For what? You have barely been in the house? Over hears my conversation, and gets snarky what you are just going to cancel a future appointment I may, that is not your business. Goes to leave, I ask his name Tom *slams door*
My fiancé tried lighting the pilot again after he left, and he got it to light. So Tom clearly didn't have a clue what he was doing. He also charged my landlords card for $200, which the service to diagnose the problem was quoted at $49.
Unprofessional, rude, and apparently we were more knowledgeable than he was. I suppose the extra $150 was to compensate for sitting in his truck doing nothing for an hour.

J S.

3/29/2013

They had a good phone and scheduling services. Tey are overpriced and one of their plumber had an attitiude. I called for minor jobs and although they were able to schedule me on the same day, the estimate cost was overpriced and they charge per the job and not the time it take to fix the problem. Aftre the plumber submitted the estimate and I agreed to pay 9although I should've argued), the plumber took him a loooong time to get standard parts (not sure where he went!) and I had to call the office so they can find him and send him back to finish the job. The qaulity of the work is not worth the cost. I informed the company of my disasstification through email and I never get any aknowledgement of my concerns and/or response to my email. So they are good at scheduling job but they are NOT good at following up with customers or addressing their concerns. I will not call them again and I won't recommend them.

Thomas M.

5/30/2017

Got ripped off! Was charged $779 to install a $55 part in less than 1 hour. I learned a valuable lesson that no one else should ever experience. Try Horizon, or any other plumber. They did provide service quickly. I won't use them again.

Update, well they finally agreed they over charged me $197. The Tech enter the wrong size pipe 3. Vs 3/4 inch. However; they also admitted it was missed in audit and had I not complained on Yelp it would have never been found. But to add insult to me, I was told by Mike the Sr Service manager I would be getting a credit. Now some 2 weeks later, still no credit and he won't return my calls and customer service won't return my emails. I guess I will take this matter up with my credit card company and the BBB. I don't know who else to call.

Mark W.

9/26/2009

Charged $30 to come out and do the estimate. Don't have the supplies to do a standard job in their well equiped truck the same day. Then quoted 4x HIGHER then the highest bid. Save your money and time and call ANYONE else for your standard plumbing needs.

Tee K.

9/30/2017

Came on time, courteous... But what's the point if for simply diagnosing a problem ( for which I pointed out where I thought the leak was coming from, and which took the guy 5 minutes to confirm) he charged $289....to fix would have been an additional couple of hundred...no thank you, I don't need your services

Andy E.

8/24/2019

Do not use this service!!! They arrived 2 hrs. late after missing a 4 hour time window. The estimate was $630 to unplug a kitchen sink and replace a cracked pipe nut. (A $2 part) and the person got huffy when I said no to the price and argued that other services were worse. It cost me a $49 service charge for nothing!

Bob W.

8/15/2021

This is a Sunday and I have no water. I had a plumbing issue that required me to shut off the main water. I used Len's website to schedule same-day service (around 10 AM.) Around 11, Len the Plumber scheduled a plumber to come out between 2 and 5 PM. After 4 PM, their dispatcher called me to tell me that no plumber would be available that day. This is five hours after we had agreed to a meeting. They had no explanation as to why they were not coming out. They had no explanation why it took so long to figure out that no one could make the appointment. You are out of luck for the day. The dispatcher recommended that I call Magnolia plumbing. I looked on their website and they closed at 3 PM, an hour earlier. I understand bad things happen. If it were a two-man shop, I would feel bad for them. Len the Plumber has probably around 200 employees and none of them could take care of my emergency.

Stay far away from Len the Plumber.

Len The Plumber Heating & Air